bi analyst

business intelligence analyst Jobs in Giza

business intelligence analyst

contracts management senior specialist Jobs in Giza

contracts management senior specialist

incident management analyst/ senior analyst Jobs in Giza

incident management analyst/ senior analyst

people experience and operations assistant analyst Jobs in Giza

people experience and operations assistant analyst

incident management analyst senior analyst

البنك التجاري الدولي

<div></div><div><div>Description<div></div><p><br>
JOB PURPOSE:<br>
To be a focal point for all IT related Incidents impacting Systems in order to be managed according to Incident Management process and work on resolving them while minimising impact on business operations.</p>
<p>Description<br>
Incidents Handling:<br>
1.Validate and investigate reported complaints before initiating calls or gathering required resources for incident resolving.<br>
2.Report all incidents to Incident Manager to set priorities and assign tasks.<br>
3.Prepare incidents communication to impacted business areas.<br>
4.Capture Incident details and update all necessary tools and documents.<br>
5.Ensure that Incident Management KPIs are recorded and their targets met.<br>
6.Provide single point of contact for IT Staff regarding Systems incidents through phone calls, emails and online tickets.<br>
7.Ensure the closure of all resolved and end-user confirmed Incident records.<br>
8.Coordinate and follow up with different IT parties for incident report proper fulfilment and delivery.<br>
Policies, Processes and Procedures<br>
9.Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner<br>
Day-to-day management<br>
10.Follow the day-to-day operations related to own jobs in the IT Service Management &amp; End User Support department to ensure continuity of work<br>
Compliance<br>
11.Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks<br>
</p>
</div><div></div><div>Qualifications<div></div><p><br>
Qualifications &amp; Experience<br>
&#61607; Bachelor&rsquo;s degree of Computer Engineering/Computer science or its equivalent.<br>
&#61607; From 1-3 years of experience in IT Service Management<br>
&#61607; Good qualifications in Computers / Communication Engineering<br>
&#61607; Understanding of Service Level Agreements and their application<br>
&#61607; Good analytical skills, structured and methodical approach<br>
&#61607; Ability to work independently and make decisions where necessary<br>
Skills<br>
&#61607; Demonstrated commitment to the provision of excellent customer support.<br>
&#61607; Ability to work and handle different situations without supervisor interference.<br>
&#61607; Ability to work as a member of a team.<br>
&#61607; Good oral and written communication skills.<br>
&#61607; Good organizational skills.</p><p></p><div><br>
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Work Locations: B219 - Financial District, Smart Village, Cairo - Alex Desert Road</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

INCIDENT MANAGEMENT ANALYST/ SENIOR ANALYST

Future Group Language Solutions

<div>
 <p>
  <strong>
   Are you a skilled BI Analyst with strong SQL expertise and hands-on experience in BI tools like Power BI, Looker, or Incorta?
  </strong>
 </p>
 <p>
  Join our dynamic technology company with over 20 years of innovation, helping global clients transform their systems and deliver world-class solutions. We are seeking a detail-oriented and analytical professional to design impactful dashboards, deliver actionable insights, and drive data excellence across our operations.
 </p>
 <strong>
  Role Overview: Business Intelligence Analyst &ndash; Data Analytics &amp; Reporting
 </strong>
 <p>
  As a Business Intelligence Analyst, you will play a vital role in transforming operational and business data into meaningful insights that support decision-making across various levels of the organisation. You will collaborate with cross-functional teams to design, implement, and maintain Power BI dashboards, generate data-driven reports, and develop KPIs and analytics to drive business performance and continuous improvement.
 </p>
 <strong>
  Key Responsibilities: BI Reporting, Data Analysis, and Visualization
 </strong>
 <ul>
  <li>
   Collect, analyze, and interpret large datasets to deliver actionable business insights and recommendations.
  </li>
  <li>
   Develop and maintain interactive Power BI dashboards and standardized reports tailored to the needs of stakeholders across Supply Chain, Operations, Finance, and Commercial teams.
  </li>
  <li>
   Work closely with business leaders and department heads to identify data requirements and translate them into effective BI solutions.
  </li>
  <li>
   Optimize existing BI infrastructure and suggest improvements for data modelling, collection, and automation of reporting processes.
  </li>
  <li>
   Conduct regular data quality audits to ensure accuracy, consistency, and integrity of business analytics and operational metrics.
  </li>
  <li>
   Provide training and support to users for Power BI dashboards and reporting tools.
  </li>
  <li>
   Contribute to cross-functional projects and support continuous improvement initiatives through deep data analysis.
  </li>
 </ul>
 <strong>
  Required Qualifications and Experience: BI, Data Analytics &amp; Visualization Tools
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Science, Information Systems, Statistics, Business, or related field.
  </li>
  <li>
   1&ndash;3 years of experience in business intelligence, data analysis, or reporting, preferably within manufacturing or supply chain environments.
  </li>
  <li>
   Experience in BI Tools&nbsp;(Incorta, Power BI, or&nbsp;Looker).
  </li>
  <li>
   Solid understanding of database management, SQL queries, and data integration from multiple sources.
  </li>
  <li>
   Strong skills in data interpretation, number crunching, and presenting technical findings to non-technical audiences.
  </li>
  <li>
   Excellent command of English for report writing, user training, and cross-department communication.
  </li>
 </ul>
 <strong>
  Key Competencies: Business Intelligence Analyst
 </strong>
 <ul>
  <li>
   Analytical thinking and exceptional attention to detail.
  </li>
  <li>
   Problem-solving skills and the ability to work independently on complex data challenges.
  </li>
  <li>
   Effective communication, collaboration, and stakeholder management skills.
  </li>
  <li>
   Ability to priorities workload, manage multiple projects, and meet deadlines.
  </li>
  <li>
   Self-motivation, ownership, and accountability in delivering BI solutions.
  </li>
  <li>
   Flexibility with a continuous improvement mindset and openness to new technologies and methodologies.
  </li>
 </ul>
 <strong>
  Desirable Skills: Power BI &amp; Data Visualization Innovations
 </strong>
 <ul>
  <li>
   Experience working with cloud-based data platforms (e.g., Azure, AWS, Google Cloud) is a plus.
  </li>
  <li>
   Knowledge of Python or R for data analytics and automation is an asset.
  </li>
 </ul>
 <strong>
  What We Offer: BI Analyst Career Development
 </strong>
 <ul>
  <li>
   Join a dynamic and innovative company at the forefront of manufacturing and supply chain data analytics.
  </li>
  <li>
   Collaborative, diverse, and supportive work environment with opportunities for professional growth.
  </li>
  <li>
   Ongoing learning, upskilling, and exposure to advanced BI tools and technologies.
  </li>
  <li>
   Competitive compensation and benefits package.
  </li>
  <li>
   Potential for advancement within a growing global organization.
   <br/>
  </li>
 </ul>
 Working Conditions: BI Analyst Role
 <ul>
  <li>
   Location:
   <span>
    Al-
   </span>
   <strong>
    Mohandessin
   </strong>
   , Egypt (hybrid working model)
  </li>
  <li>
   Working Hours: 9am &ndash; 6pm (Sunday&ndash;Thursday)
  </li>
 </ul>
 <p>
  If you are passionate about business intelligence, data analytics, and turning numbers into insights that drive business success, we look forward to your application.
 </p>
</div>


Business Intelligence Analyst

Halan - حالا

<div>
 <p>
  <span>
   About the Role
  </span>
 </p>
 <p>
  <span>
   We are looking for a Business Intelligence (BI) Analyst to support our ROSCA product team by transforming data into actionable insights. You will play a critical role in analyzing user behaviors, financial transactions, and operational performance to enable data-driven decision-making. Your work will directly contribute to the growth, optimization, and scalability of the ROSCA product.
  </span>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You&rsquo;ll Do
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <span>
   - Collect, clean, and analyze data from multiple sources (ROSCA platform, payment systems, user interactions).
  </span>
 </p>
 <p>
  <span>
   -Design and maintain dashboards and reports to track key performance metrics (e.g., collection rates, churn, member participation, default rates).
  </span>
 </p>
 <p>
  <span>
   -Perform cohort analysis and segmentation to understand user behaviors and product adoption.
  </span>
 </p>
 <p>
  <span>
   - Identify trends, risks, and opportunities in the ROSCA lifecycle (member sign-up, contribution, payout, defaults).
  </span>
 </p>
 <p>
  <span>
   - Provide insights to improve customer engagement, operational efficiency, and product performance.
  </span>
 </p>
 <p>
  <span>
   - Partner with Product, Finance, and Operations teams to support strategic decision-making.
  </span>
 </p>
 <p>
  <span>
   - Work closely with Product Managers, Engineers, and Commercial teams to align data insights with business needs.
  </span>
 </p>
 <p>
  <span>
   - Provide analysis to support experiments, feature launches, and user acquisition strategies.
  </span>
 </p>
 <p>
  <span>
   -Build predictive models for member default probability, retention, and contribution patterns.
  </span>
 </p>
 <p>
  <span>
   - Develop financial and operational forecasts to support planning and risk management.
  </span>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <span>
   &middot; Bachelor&rsquo;s degree in business or any related field
  </span>
 </p>
 <p>
  <span>
   &middot; 2&ndash;4 years of experience as a BI Analyst, Data Analyst, or similar role.
  </span>
 </p>
 <p>
  <span>
   &middot; Proficiency in SQL and data visualization tools (Power BI, Tableau or similar).
  </span>
 </p>
 <p>
  <span>
   &middot; Strong analytical and problem-solving skills with attention to detail.
  </span>
 </p>
 <p>
  <span>
   &middot; Knowledge of financial products, microfinance, or fintech is highly desirable.
  </span>
 </p>
 <p>
  <span>
   &middot; Excellent communication skills with the ability to present complex data in a clear and business-friendly way.
  </span>
 </p>
</div>


BI Analyst

EVA pharma

<div>
 <p>
  Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for Health and well-being as a fundamental human right. Recognized and certified as a best place to work, we are committed to fostering a supportive and innovative environment for our team members.&nbsp;
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   Job Summary:&nbsp;
  </strong>
 </p>
 <p>
  We are seeking a passionate and talented
  <strong>
   Senior Financial Analyst/KSA (Egypt Based)
  </strong>
  to join our dynamic team.
 </p>
 <p>
  The ideal candidate will contribute to our mission of enhancing human health and well-being, ensuring that we meet the highest standards of excellence in our industry.
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Prepare and manage daily and monthly financial reports for the finance team and management
  </li>
  <li>
   Analyze financial data and trends to support business decisions
  </li>
  <li>
   Collaborate with cross-functional teams to improve financial processes
  </li>
  <li>
   Assist in budgeting, forecasting, and variance analysis
  </li>
  <li>
   Monitor market trends and economic conditions to inform strategic planning
  </li>
  <br/>
  <br/>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in finance, Accounting, Economics, or a related field
  </li>
  <li>
   2+ years of experience in a financial analysis role, regional role is a plus
  </li>
  <li>
   Proficiency in MS Office tools
  </li>
  <li>
   Strong analytical, problem-solving, and decision-making skills
  </li>
  <li>
   Fluent in the English Language is a must
  </li>
 </ul>
</div>


Senior Financial Analyst/KSA (Egypt Based)

Vodafone

<div>
 <strong>
  Join Us
  <br/>
  <br/>
 </strong>
 At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
 <br/>
 <br/>
 <strong>
  Role purpose:
  <br/>
  <br/>
 </strong>
 The Vodafone UK D&amp;IT Delivery team has undergone a period of rapid change, necessitating the need for an experienced PMO Analyst. You&rsquo;ll be joining a dynamic functional model partnering with a portfolio to maintain standards and share best practice. In this role, you will collaborate with Technology Delivery teams and Senior Management to ensure projects and initiatives are not just delivered but set up for success.
 <br/>
 <br/>
 <strong>
  Core competencies, knowledge and experience:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Collaborate with the Value &amp; Execution Lead and PMO Leads and play a crucial role in supporting the effective planning, execution, and monitoring of projects within our organisation
  </li>
  <li>
   You will possess excellent analytical skills, a keen eye for detail, and a passion for optimising project management processes
  </li>
  <li>
   Ensuring that project management processes and standards are followed and optmised, whilst fostering an environment of continuous improvement
  </li>
  <li>
   Ensure the real-time status of Technology Delivery milestones is meticulously tracked in the appropriate system, all while championing vigilant maintenance of risks and issues
  </li>
  <li>
   Act as the linchpin in ensuring that our Technology Delivery teams adopt hybrid delivery values, aligning with the principles of SAFe
  </li>
  <li>
   Facilitate regular project and program-level reporting cycles
  </li>
  <li>
   Coordinate the harmonization of project and program financial reporting with governance requirements
  </li>
  <li>
   Collaborate with the PMO &amp; Transformation Manager to uphold the effectiveness of the delivery method and governance regime within the local remit of the function
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 This role requires the successful candidate to ensure that programs are planned, resourced, financed, and delivered with quality via an appropriate assurance framework of standards and controls. This will be achieved through seamlessly integrating with the partnered portfolio, ensuring standards are maintained and best practices are shared across the Center of Excellence (CoE).
 <br/>
 <br/>
 <strong>
  Key accountabilities and decision ownership :
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Project Planning &amp; Coordination
  </li>
  <li>
   Assist in the development and maintenance of project plans, timelines, and schedules
  </li>
  <li>
   Collaborate with project managers to ensure alignment of project objectives with overall organisational goals
  </li>
  <li>
   Track and report on project progress, identifying potential risks and recommending mitigating actions
  </li>
  <li>
   Methodology &amp; Governance:
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Assist in enforcing project management methodologies, standards, and best practices for consistency and efficiency across Portfolios and Programs.
 <br/>
 <br/>
 <ul>
  <li>
   Resource Management:
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Collaborate with Capacity Management to allocate resources effectively across projects, ensuring optimal utilization and workload balance. Monitor resource availability and capacity to identify potential bottlenecks or gaps.
 <br/>
 <br/>
 <ul>
  <li>
   Training:
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Conduct training sessions for Technology Delivery teams on PMO processes and tools. To aid the adoption of ongoing transformation.
 <br/>
 <br/>
 <ul>
  <li>
   Reporting and Communication:
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Provide weekly performance and health reports for Senior Managers to ensure projects and programs stay on track, adhering to best practice as defined by the CoE.
 <br/>
 <br/>
 Generate and analyze project performance metrics to identify trends, highlight areas for improvement, and support decision-making processes.
 <br/>
 <br/>
 <strong>
  Must have technical skills :
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum of 2 years&rsquo; experience in a project/ PMO analyst role preferably across a mixed portfolio from large transformation to small projects
  </li>
  <li>
   Strong knowledge of Power BI, Power Automate, and Power Apps
  </li>
  <li>
   Excellent communication across all organisational levels
  </li>
  <li>
   Highly organised, adept at managing concurrent tasks efficiently
  </li>
  <li>
   Strong numerical analytical skills for effective problem-solving to identify key patterns, and discern trends
  </li>
  <li>
   Showcase innovation, self-motivation, and results-driven enthusiasm, complemented by a strong aptitude for both independent work and collaborative teamwork
  </li>
  <li>
   Demonstrate hands-on experience in financial reporting and maintenance
  </li>
  <li>
   Understanding of Waterfall methodologies desirable
  </li>
  <li>
   Familiarity with SAFe concepts and principles desirable
  </li>
  <li>
   Expert Excel capabilities
  </li>
  <li>
   Nice to have :Familiarity with Azure DevOps, Experience or exposure to SAP
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 #VOIS #BeUnrivalled#Createthefuture
</div>


Technology PMO Analyst (VOIS)

TaskUs

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  <strong>
   About TaskUs:
  </strong>
 </strong>
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 <br/>
 <br/>
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 <br/>
 <br/>
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 <br/>
 <br/>
 <strong>
  <strong>
   What We Offer:
  </strong>
 </strong>
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 <br/>
 <br/>
 It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs
 <br/>
 <br/>
 understand that achieving growth for our partners requires a culture of constant motion; exploring
 <br/>
 <br/>
 new technologies, being ready to handle any challenge in a moment's notice, mastering consistency
 <br/>
 <br/>
 in an ever-changing world - that's what it takes to get there. If that's something you want to be a
 <br/>
 <br/>
 part of, apply today for the Quality Analyst role to support Us in Egypt!
 <br/>
 <br/>
 <strong>
  What does a Quality Analyst really do?
  <br/>
  <br/>
 </strong>
 The Quality Analyst is responsible for completing audits or evaluations, which may include but not
 <br/>
 <br/>
 be limited to, Quality Audits, scrubbing performed CSAT/NPS, Resolution rate, AHT, Cycle Time,
 <br/>
 <br/>
 Policy Adherence, Ticket Closures, etc. Quality Analyst will ensure that they perform the evaluations
 <br/>
 <br/>
 as per the targets defined for them on a monthly or weekly basis.
 <br/>
 <br/>
 <strong>
  Roles And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Audit calls/interactions/transactions for aligned Teammates
  </li>
  <li>
   Coach Teammates for performance improvement (campaign specific)
  </li>
  <li>
   Report performance for aligned span on a daily/weekly/monthly basis
  </li>
  <li>
   Provide inputs, basis audits, for briefings and training need identification
  </li>
  <li>
   Partner with TLs in leading Team Meetings for metric improvement
  </li>
  <li>
   Participate in strategic projects for the campaign/LoB
  </li>
  <li>
   Identify and escalate any potential quality issues per defined process
  </li>
  <li>
   Isolate and report defects; verify defect fixes
  </li>
  <li>
   Suggest process/system improvements based on common customer concerns
  </li>
  <li>
   Accomplish other responsibilities assigned by management
  </li>
  <li>
   Drive quality initiatives, contests and campaigns for the assigned span
  </li>
  <li>
   Be updated on knowledge and serve as SME for the campaign/LoB
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Technical Skills &amp; Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Graduation (Preferred)
  </li>
  <li>
   Minimum of 1-year experience as Quality Analyst (preferred)
  </li>
  <li>
   Basic excel/google sheets skills
  </li>
  <li>
   Problem-solving skills
  </li>
  <li>
   Preferably familiar with application of basic quality tools such as cause and effect, histogram,
   <br/>
   <br/>
  </li>
 </ul>
 correlation etc.
 <br/>
 <br/>
 <ul>
  <li>
   Fluency in English
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Soft Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong customer centricity
  </li>
  <li>
   Ability to provide constructive feedback in an assertive manner
  </li>
  <li>
   Good written and verbal communication skills
  </li>
  <li>
   Logical thinking
  </li>
  <li>
   Ability to manage conflicts
  </li>
  <li>
   Attention to detail
  </li>
  <li>
   Ability to work with minimal supervision and demonstrate initiative and good judgment
  </li>
  <li>
   Versatility and ability to work on multiple projects
  </li>
  <li>
   Ability to establish and maintain effective working relations with a wide variety of individuals
  </li>
  <li>
   Ability to work with a diverse team
  </li>
  <li>
   Continuous improvement mindset
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Personality Traits Required
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Clear thought process
  </li>
  <li>
   Ability to clearly articulate
  </li>
  <li>
   Highly conscientious and diligent
  </li>
  <li>
   Assertiveness
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   How We Partner To Protect You:
  </strong>
 </strong>
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 <br/>
 <br/>
 <strong>
  <strong>
   DEI:
  </strong>
 </strong>
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 <br/>
 <br/>
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 <strong>
  https://www.taskus.com/careers/ .
  <br/>
  <br/>
 </strong>
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 <br/>
 <br/>
 Req Id: R_2503_4477
 <br/>
 <br/>
 Posted At: Thu Mar 27 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>


Quality Analyst

<div><div><div><div><h2 class="jobSectionHeader"><b>Job Description:</b></h2>
</div><div><p>
We are looking for a proactive and detail-oriented Workforce Management Intraday Analyst to join our team. The successful candidate will be responsible for real-time monitoring and managing workforce performance to ensure optimal staffing levels and service delivery. This role involves analyzing intraday and historical performance data, identifying trends and potential issues, responding to real-time challenges, providing performance reports, and collaborating with various stakeholders to enhance operational efficiency.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Key Responsibilities:</b></h2>
</div><div><ul><li><b>Real-Time Monitoring:</b> Continuously monitor call volumes, service delivery, and agents&rsquo; performance to ensure adherence to schedules and optimal delivery.</li><li><b>
Intraday Analysis:</b> Analyze intraday performance data to identify trends, forecast variances, and recommend staffing adjustments to meet operational goals.</li><li><b>
Schedule Management:</b> Adjust and optimize schedules based on real-time data, including managing leaves and shift changes.</li><li><b>
Stakeholder Communication:</b> Facilitate real-time discussions with internal and external stakeholders to address operational challenges and provide updates on performance.</li><li><b>
Reporting:</b> Generate and distribute daily, weekly, and ad-hoc performance reports to management and other stakeholders.</li><li><b>
Problem Solving:</b> Conduct root-cause analysis to determine reasons for delivery variances and recommend changes to improve operational delivery and effectiveness.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications:</b></h2>
</div><div><ul><li>University degree.</li><li>
Proficiency in German at the C1 level.</li><li>
Good command of English, both written and spoken.</li><li>
Very good command of Microsoft Excel.</li><li>
Excellent communication and interpersonal skills to effectively collaborate with team members and stakeholders.</li><li>
Strong analytical, problem-solving, and numeric skills.</li><li>
Detail-oriented with strong organizational skills.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Preferred Skills:</b></h2>
</div><div><ul><li>Experience in call center operations.</li><li>
Good knowledge of Microsoft SharePoint and Power platform tools (Power BI, Excel Power Query, Power Automate, Power Apps).</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
#VOIS#WeMoveTheWorld#MoveWithUs</b></h2></div></div></div></div><div></div>

Intraday Analyst - German Speaker (VOIS)

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