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information systems open source technical architect

Canonical

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200 colleagues in more than 80 countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder led, profitable and growing.
 
 
 We are hiring an
 
 Information Systems Architect
 
 to define the best practice in infrastructure as code at a global scale. Join us to advance the state of the art, and shape the infrastructure behind tens of millions devices running Ubuntu.
 
 
 The Information Systems (IS) team is responsible for all IT operations at Canonical, including the infrastructure for building, packaging and distributing Ubuntu globally. As the IS architect, you will own the design of hardware and software implementation from PCI lanes to CDN and everything in between. Our goal is to be a reference operation, using the latest capabilities in Ubuntu and open source more generally, with the most modern operating principles. Your choices will impact the Ubuntu user experience for millions of users, and drive how Canonical's engineers engage with compute and network resources in a devops setting.
 
 
 As the IS Architect, you'll be in a unique position to improve Canonical products and the open-source technologies they're based on. You do this by leading System Reliability Engineers (SRE) and Data Center Engineers (DCE) to embrace best practices, and make informed decisions on technology choices in all aspects of cloud infrastructure and services. You will coach the IS team on automation, reliability, operational/technical scalability, network infrastructure and security.
 
 
 This is a home based position, with twice-annual travel to company events totaling around 4 weeks per year.
 
 
 
 Location:
 
 This role will be based remotely in the EMEA region
 
 
 The role entails
 
 
 <ul>
 <li>
 Define, get buy-in and implement the holistic vision of a world class internal cloud
 </li>
 <li>
 Setup, maintain and update the technical design roadmap and guidelines for the SREs within IS, with the aim of improving reliability, resilience, operational scalability, and technical scalability
 </li>
 <li>
 Collaborate with, and provide the cloud-ops software development teams with input for roadmap, requirements and prioritization to build a world-class, highly standardized and automated operation
 </li>
 <li>
 Provide the IS management with input and advice with regards to technology, reliability, resilience and business cases
 </li>
 <li>
 Lead technical choices to implement solutions as self-service products, ensuring scalable operation
 </li>
 <li>
 Collaborate with product security as well as operations security to set best practice and mitigate new threats in a timely manner
 </li>
 <li>
 Automate operations for reuse across the world's largest companies, taking into consideration the complexities of distributed systems
 </li>
 <li>
 Collaborate with development teams to design service architecture, documentation, playbooks, policies and operational procedures
 </li>
 <li>
 Analyze incidents and events, and establish what the reason behind the reasons are, and what structural improvements can be made to minimize the chance of them reoccurring
 
 
 </li>
 </ul>
 What we are looking for in you
 
 
 <ul>
 <li>
 Exceptional academic track record from both high school and university
 </li>
 <li>
 Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path
 </li>
 <li>
 Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation
 </li>
 <li>
 Track record of going above-and-beyond expectations to achieve outstanding results
 </li>
 <li>
 Extensive knowledge of cloud computing concepts, technologies &amp; operation
 </li>
 <li>
 Practical knowledge of Linux networking, routing, and firewalls, internet transit and large scale/bandwidth networking.
 </li>
 <li>
 Experience dealing with significant production outages, incident response and postmortems
 </li>
 <li>
 A passion for writing, sharing, and maintaining enterprise open-source software solutions
 </li>
 <li>
 Able to communicate clearly and effectively in English over email, chat, video or voice calls and in-person
 </li>
 <li>
 Be familiarized and passionate about open-source, especially Ubuntu or Debian
 
 
 </li>
 </ul>
 
 Nice-to-have skills
 
 
 
 <ul>
 <li>
 Modern software engineering background (peer-review, unit testing, SCM, CI/CD, Agile)
 </li>
 <li>
 Hands-on experience of automatic administration of enterprise Linux servers at scale
 
 
 </li>
 </ul>
 What we offer colleagues
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Employee Assistance Program
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass, and travel upgrades for long haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 
 Canonical is an equal opportunity employer
 
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Information Systems - Open Source Technical Architect

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder-led, profitable, and growing.
 
 
 This is a general track for Senior+ (Senior/Staff/Principal) Engineers in any team at Canonical. After the first round of interviews we will establish which teams might be an excellent fit, and progress your application with them.
 
 
 At Canonical a Senior+ Engineer is not only an outstanding software architect and coder, they also demonstrate the leadership qualities needed to rally a team or department to ship outstanding products. A Senior+ Engineer partners with other Engineering leaders (Managers, Directors, VPs) to take joint responsibility for outcomes at team, department and company level. We hire based on academic results and proven execution, and we select those with a passion for open-source software, innovation, and cutting-edge technology. In this role, you will make a significant contribution in Canonical's portfolio through high-quality code, technical leadership, team motivation and direction, exceptional design, and crisp documentation.
 
 
 As a Senior+ Engineer you'll drive the architecture, design and evolution of high-impact open source software. Our teams work at every level of the stack. From the kernel and system software at the core of Ubuntu through to major language runtimes and the bleeding-edge of cloud automation and distributed systems, you'll have the opportunity to work on complex but highly rewarding projects. Our teams also build the services which deliver Ubuntu to the world, on cloud, devices, servers and PCs.
 
 
 Additionally, this role will give you the opportunity to engage with the broader open-source community. We're looking for individuals who can help build a thriving community, contribute to a broad range of technologies, and ensure seamless software operations at scale.
 
 
 Location: we have remote opportunities for Senior Engineers in every time zone.
 
 
 The role entails
 
 
 <ul>
 <li>
 Leading design and architecture of an impactful open source project
 </li>
 <li>
 Coding in Golang, Rust, Python, C/C++ or Typescript / React
 </li>
 <li>
 Collaborating proactively with a globally distributed team
 </li>
 <li>
 Mentoring, developing and advising colleagues in their career progression
 </li>
 <li>
 Displaying technical leadership in Canonical and our communities
 </li>
 <li>
 Debugging issues and producing high-quality code to fix them
 </li>
 <li>
 Contributing to technical documentation with the aim to make it the best of its kind
 </li>
 <li>
 Working from home with global travel twice annually for company events
 
 
 </li>
 </ul>
 What we are looking for in you
 
 
 <ul>
 <li>
 An exceptional academic track record from both high school and university
 </li>
 <li>
 Undergraduate degree in Computer Science or STEM, or a compelling narrative about your alternative path
 </li>
 <li>
 Drive and a track record of going above-and-beyond expectations
 </li>
 <li>
 Technical leadership as well as team motivation, direction and pace
 </li>
 <li>
 Deep experience with at least one of Go, Rust, Python or C
 </li>
 <li>
 Conscientiousness and detail orientation, with a focus on performance
 </li>
 <li>
 Excellent communication skills including professional written and spoken English
 </li>
 <li>
 Excellent interpersonal skills, curiosity, flexibility, and accountability
 </li>
 <li>
 Ability to travel twice a year, for company events up to two weeks each
 
 
 </li>
 </ul>
 Nice-to-have skills
 
 
 Depending on your eventual team, you might also bring experience with
 
 
 <ul>
 <li>
 Container technologies such as LXD, Docker and Kubernetes
 </li>
 <li>
 Highly concurrent, distributed systems
 </li>
 <li>
 Performance engineering &ndash; from kernel to web &ndash; benchmarks, optimization
 </li>
 <li>
 Software security &ndash; fuzzing, tabletop threat models, analysis, audit
 </li>
 <li>
 Build systems and toolchains, including for cross-compilation
 </li>
 <li>
 Public clouds or OpenStack
 </li>
 <li>
 Debian/Ubuntu packaging
 </li>
 <li>
 Systems programming or scalable web services
 </li>
 <li>
 Deep quality and test engineering
 </li>
 <li>
 Web or Flutter front-end experience
 </li>
 <li>
 REST and gRPC API experience
 </li>
 <li>
 SQL and NoSQL data store expertise
 
 
 </li>
 </ul>
 What we offer you
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Team Member Assistance Program &amp; Wellness Platform
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass and travel upgrades for long-haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit globally and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 Canonical is an equal opportunity employer
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Senior/Staff/Principal Engineer

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder led, profitable and growing.
 
 
 Canonical's product management team are technologists who have a passion for delivering products and solutions that help shape market demands while elevating open source software everywhere. This is an application track for a product management position at Canonical on Cloud Native. Apply here if you excel at leadership, communication, and technical vision, and believe you can drive product strategy for the business needs of tomorrow.
 
 
 We believe that open source is transforming the way that enterprises solve their business needs. Although open source has been around for thirty years, it is only now fundamental to every corner of the software landscape. Going forward we believe open source will have an even bigger impact as it moves into specialised vertical markets. Our goal is to make open source easier, more reliable and more secure for deployment and development. We strive to be the provider of 'most software to most companies', starting with Ubuntu but expanding to cover every class of application on every class of compute. To deliver on that ambition, we select product managers for their intellect and strong drive to advance the open source community. Together, we aim to improve open source quality, outreach, and impact. Our product managers set the vision and the direction to ensure teams deliver the right products in the right markets at the right time. They push the boundaries of the technology landscape to identify and deliver products into new and existing market opportunities.
 
 
 Juju is an open source orchestration engine for software operators that enables the deployment, integration and lifecycle management of applications at any scale, on any infrastructure using charms. Juju is currently used by our clients, partners, and the community to orchestrate both small and enterprise-scale infrastructure and application deployments across a variety of substrates.
 
 
 This role is responsible for the commercial strategy and marketing leadership of one of our cloud native operations product areas, including
 
 
 <ul>
 <li>
 Juju - the open source orchestration engine for software operators that enables the deployment, integration and lifecycle management of applications at any scale, on any infrastructure using charms
 </li>
 <li>
 Identity management - defining the way authentication, authorisation and identity governance controls are applied across Ubuntu One SSO and the other Canonical products
 </li>
 <li>
 Observability - outlining the strategy for the way Canonical products and charms perform tracing and are able to discern the underlying system health
 
 
 </li>
 </ul>
 Location: This role will be based remotely in the EMEA region. You will be expected to be based in this region.
 
 
 This role entails
 
 
 <ul>
 <li>
 Lead the lifecycle of the product development by reviewing the priorities and goals for the products you are responsible for.
 </li>
 <li>
 Work closely with the engineering leads to oversee the product development process
 </li>
 <li>
 Collaborate with cross-functional teams such as engineering, design, marketing, and sales, to address common challenges across projects, to align on priorities, to make informed decisions, and to keep business execution on track
 </li>
 <li>
 Conduct market research, analyse industry trends, and gather customer feedback to identify opportunities, and to ensure alignment with Canonical's overall vision
 </li>
 <li>
 Develop your team through coaching, mentoring and training
 </li>
 <li>
 Establish KPIs for project status reporting and communicate it across Canonical
 </li>
 <li>
 Drive execution excellence through continuous feedback and improvement
 </li>
 <li>
 Contribute to the development of strategies to create and maintain high performing teams
 </li>
 <li>
 Contribute to the success of our sales team in winning new opportunities, by reviewing customer feedback and participating in customer meetings
 
 
 </li>
 </ul>
 What we are looking for in you
 
 
 <ul>
 <li>
 Seasoned product management experience in technical domains related to the usage and/or the management of open source software in the cloud native landscape
 </li>
 <li>
 Experiences designing or managing software operations for large scale distributed systems
 </li>
 <li>
 Good understanding of cloud native technologies such as Kubernetes, Docker containers.
 </li>
 <li>
 Comprehensive knowledge of the common enterprise security and compliance requirements in the area of software operations
 </li>
 <li>
 Proven ability to lead technical teams and drive their execution to excellence
 </li>
 <li>
 Passion to write about technologies and experience in the area of developer marketing
 </li>
 <li>
 A strong work ethic, and personal interests aligned with the open source philosophy
 </li>
 <li>
 Excellent communications skills in English, both verbal and written
 </li>
 <li>
 Willingness to travel up to 4 times a year for internal events
 
 
 </li>
 </ul>
 Nice-to-have skills
 
 
 <ul>
 <li>
 Experience with CNCF projects, identity or observability systems is a plus.
 </li>
 <li>
 Demonstrate an insatiable intellectual curiosity, and be passionate about the future of technology
 </li>
 <li>
 Have a strong sense of ownership. All parts of the product's success and your team's success are your responsibility.
 </li>
 <li>
 Be a problem solver, have the ability to think out of the box, and demonstrate visionary leadership
 
 
 </li>
 </ul>
 What we offer you
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person - we've been working remotely since 2004!
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Employee Assistance Programme
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues from your team and others
 </li>
 <li>
 Priority Pass for travel and travel upgrades for long haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 
 Canonical is an equal opportunity employer
 
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Product Manager - Cloud Native

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1000+ colleagues in 70+ countries and very few roles based in offices. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 Our business opportunity is significant; we can deliver both infrastructure and business applications to the enterprise market. As companies refresh their data centers, our goal is to be the platform for cloud and apps. As they re-architect their business applications to embrace open source, our goal is to deliver the majority of their databases, analytics, messaging, publishing, identity, security, workflow... everything that is open source. We are committed to do that at the most efficient price points possible to drive down the total cost of IT, but this is nevertheless a significant global market, and our ambition is to be counted among the most valued software suppliers to the Global 10,000.
 
 
 The company is founder led, profitable and growing. We are hiring a
 
 Chief Revenue Officer
 
 , to lead our enterprise sales, sales development, partner, channel, alliance, customer success and field engineering teams. This position will report to the CEO and collaborate with the most senior leaders of Canonical to drive sustainable growth. Success in this role depends on both operational and inspirational leadership. We see the role as program, process and metric oriented, with leadership and charisma being necessary but not sufficient. It is not itself a sales position so much as one that demands astute planning and tactical operations combined with leadership, rigor and insight into the global dynamics and drivers of enterprise software selection and procurement today.
 
 
 Perhaps unusually we are looking for a leader
 
 who is insightful and passionate about the impact of open source in the world
 
 .
 
 
 Across every category of compute - from the very lowest-level microcontroller to the fastest CPU's and GPUs, from the biggest cloud infrastructure to the tiniest devices, we see open source growing in both share and reputation. The same is true in every category of business and scientific application. Our opportunity is to deliver the majority of that software globally. Our mission is to do that efficiently, at low cost, in a way that accelerates progress and preserves a level playing field in silicon and cloud. We work closely with both silicon and cloud providers to maximise performance and align with their differentiated offerings. We work to build and sustain trust as the best way for their customers to get the widest range of open source, and the best of their infrastructure and compute capability. As a result, we are growing mind share and market share. This is a tremendous responsibility, but it is also an extraordinary value proposition.
 
 
 As Chief Revenue Officer you will be accountable for:
 
 
 <ul>
 <li>
 Go-to-market strategy - prioritize sectors and markets, identify organisational gaps and lead hiring to close them
 </li>
 <li>
 Planning - challenge individual teams to develop appropriate, ambitious but sustainable execution plans and metrics with cascading goals and targets
 </li>
 <li>
 Execution - review relevant data and correct course where needed on a monthly, quarterly, and annual basis
 </li>
 <li>
 Sponsorship - support leaders to close large ($10M+ ARR) deals with global-10k enterprises and large, complex, global tech sector partners
 </li>
 <li>
 Insight - capture and share patterns, issues, and insights from customers and partners to broaden commercial awareness within Canonical
 </li>
 <li>
 Staffing - supervise the Canonical recruitment, selection and onboarding processes in your organisation
 </li>
 <li>
 Productivity - design and lead career and skills development together with continuous improvement in your organisation
 </li>
 <li>
 Culture - select for, and invest in, transparent communications, accountability trust, and the work ethic needed for success
 </li>
 <li>
 Inspirational leadership - demonstrate and cultivate passion for Canonical's mission, for customers and the market
 
 
 </li>
 </ul>
 The successful candidate will lead our revenue organisation, consisting of:
 
 
 
 Direct enterprise sales
 
 
 
 The VP Enterprise Sales will report to the CRO.
 
 
 <ul>
 <li>
 Set high expectations of sales ability, readiness, performance and results
 </li>
 <li>
 Hire sales leaders, and set expectations for hiring effectiveness and results in the org
 </li>
 <li>
 Work with sales leaders to build annual targets and plans by region, sector and product
 </li>
 <li>
 Ensure accurate reporting and status on prospects and opportunities
 </li>
 <li>
 Review progress, metrics and results on a weekly, monthly and quarterly basis
 </li>
 <li>
 Lead for high quality customer engagement and commitment to customer delight
 
 
 </li>
 </ul>
 
 Alliances, channels and partnerships:
 
 
 
 Our VP Alliances will report to the CRO. This lead drives our strategy and execution in regard to:
 
 
 <ul>
 <li>
 ISVs who embed Ubuntu and Canonical open source
 </li>
 <li>
 IHVs (Dell, HP, Lenovo etc) who certify and preinstall Ubuntu and deliver solutions
 </li>
 <li>
 Silicon providers (Intel, Nvidia, Qualcomm, Mediatek etc) who optimise open source for their new offerings
 </li>
 <li>
 Cloud partners and customers who build ecosystems, products and communities based on Ubuntu
 </li>
 <li>
 VAR, GSI and distribution partnerships
 
 
 </li>
 </ul>
 
 Sector go-to-market:
 
 
 
 Currently, sector GTM leads report to the VP Alliances, but the overall sector strategy and execution will be a CRO responsibility and the organisation structure will be determined by them. We are currently building out expertise and leadership in the telco, finance, automotive, energy, retail and health sectors; we expect to expand sector specific investments significantly to speak directly to customer need and trends.
 
 
 
 Field engineering:
 
 
 
 Our VP Field Engineering will report to the CRO. Our field engineering organisation is more than a traditional pre-sales or solution architect team, they are expert implementers with a commitment to deliver what they themselves promise. They have served as an effective way to accelerate customer adoption and confidence as Ubuntu and our open source solutions displace incumbent providers.
 
 
 
 Customer success:
 
 
 
 Our Head of Customer Success will report to the CRO. This is a new organisation but has already made significant progress in establishing processes and relationships, we expect to grow this capability as we expand our portfolio and move deeper into solution sales.
 
 
 
 Potentially, revenue operations ("sales ops"):
 
 
 
 Our Head of Revenue Operations will report to either the COO or the CRO. In this organisation we:
 
 
 <ul>
 <li>
 Ensure correct reporting of pipeline and progress
 </li>
 <li>
 Ensure contracting processes and terms meet agreed standards
 </li>
 <li>
 Agree variances through commercial reviews with company leadership
 </li>
 <li>
 Recognise and reward salespeople and leaders with MBO goals and compensation plans
 
 
 </li>
 </ul>
 Required experience:
 
 
 <ul>
 <li>
 University degree, preferably in CS or STEM with additional business disciplines or degrees
 </li>
 <li>
 Progressive operational and leadership experience in high growth, recurring revenue, and global technology firm
 </li>
 <li>
 Experience leading a sales, partnership or field engineering organization to maturity and world class performance
 </li>
 <li>
 Experience and deep insights into the enterprise software and infrastructure markets
 
 
 </li>
 </ul>
 
 Additional Skills And Experience We Value
 
 
 
 <ul>
 <li>
 Software engineering and architecture experience or skills
 </li>
 <li>
 Software industry insights on trends, strategy and competition
 </li>
 <li>
 Insight into open source history, dynamics, strategy and competition
 
 
 </li>
 </ul>
 What we offer you
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Employee Assistance Programme
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass, and travel upgrades for long haul company events
 
 
 </li>
 </ul>
 Canonical is an equal opportunity employer
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Chief Revenue Officer

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder led, profitable and growing.
 
 
 We are hiring an
 
 Associate Support Engineer
 
 to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. This role is an opportunity for a hands-on engineer with eagerness to learn, a passion for Linux and open source technologies to work with some of the best people in the industry at Canonical.
 
 
 We regularly solve interesting, technical problems. From triaging complex cloud environments, desktop and server issues, Linux kernel crashes we've never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers. You will be accountable for delivering an outstanding technical support experience on the full technical stack at Canonical, across cloud, desktop and IoT. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. This is a globally remote role.
 
 
 
 Location:
 
 This is a globally remote role.
 
 
 
 The role entails
 
 
 
 <ul>
 <li>
 Working from your remote home office to provide technical support for employees.
 </li>
 <li>
 Being available to take ownership of new cases via telephone, email and web
 </li>
 <li>
 Acting as an internal customer advocate keeping them updated in a timely manner
 </li>
 <li>
 Ensuring that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
 </li>
 <li>
 Contributing new knowledge base articles and maintaining existing articles, ensuring shared knowledge and lessons learned are available to customers.
 </li>
 <li>
 Drafting and distributing technical notices for internal and external communication.
 </li>
 <li>
 Prioritising your work in order to accomplish the most important and urgent tasks first
 </li>
 <li>
 Keeping on learning as our products and services grow and evolve
 </li>
 <li>
 Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix
 </li>
 <li>
 Maintaining regular communication and information exchange with the rest of the team, locally and remotely
 </li>
 <li>
 Identifying and suggesting any opportunities to provide a better service
 </li>
 <li>
 Participating in a regular weekend working rotation
 
 
 </li>
 </ul>
 
 What we are looking for in you
 
 
 
 <ul>
 <li>
 Exceptional academic track record from both high school and university
 </li>
 <li>
 Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path. Preferable majors: Computer Science, MIS, Electrical Engineering, etc.
 </li>
 <li>
 Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation
 </li>
 <li>
 Track record of going above-and-beyond expectations to achieve outstanding results
 </li>
 <li>
 Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files)
 </li>
 <li>
 Knowledge or basic hands-on experience on 2 or more of:
 </li>
 <ul>
 <li>
 Linux server administration
 </li>
 <li>
 Programming fundamentals in any language (bash, Perl, Ruby, Javascript, C or C++, Go)
 </li>
 <li>
 Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.)
 </li>
 <li>
 Virtualization / Cloud computing concepts (provisioning, monitoring, orchestration, etc.)
 </li>
 </ul>
 <li>
 Ability to learn quickly, thrive on change and handle the pressure of a customer facing job
 </li>
 <li>
 Strong written and verbal English communication skills
 </li>
 <li>
 Appreciative of diversity, polite and effective in a multi-cultural, multi-national organisation
 </li>
 <li>
 Result-oriented, with a personal drive to meet commitments
 </li>
 <li>
 Ability to travel internationally twice a year, for company events up to two weeks long
 
 </li>
 </ul>
 Noting that we require and will perform a background check for this role.
 
 
 
 Nice-to-have skills
 
 
 
 <ul>
 <li>
 Experience supporting virtualized environments (KVM, Virtual Box, VMWare)
 </li>
 <li>
 Experience with other open-source desktop technologies
 </li>
 <li>
 Active contribution to open-source projects/forum/code
 
 
 </li>
 </ul>
 
 What we offer colleagues
 
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Employee Assistance Programme
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass, and travel upgrades for long haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 
 Canonical is an equal opportunity employer
 
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Associate Linux Support Engineer

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder-led, profitable, and growing.
 
 
 Our mission is to reinvent the way companies manage their open source information systems - on public clouds and in their own data centers. To achieve that we are building a new community around Python opscode for open source applications, running on Kubernetes. We want to move all of Canonical and Ubuntu IS onto this new, open source codebase.
 
 
 We are confident that we can dramatically improve the experience of running complex business operations - and then we can help our customers embrace those new techniques and products. Traditionally, IS is an inward-facing operation. We would like to transform our IS team into an extension of the product engineering capability at Canonical. Our internal workloads are in many cases the same open source workloads that our customers want to operate. This team will productize those workloads for real-time automated operations on Kubernetes.
 
 
 This role is ideal for software engineers who enjoy Python, have a passion for distributed systems, and an interest in the entire Linux stack - from kernel to networking to virtualization and containers. It is a role that requires rigor in both code and customer interactions. Our engineers are technically astute open source enthusiasts who are excited about cloud computing and are ready to join a global team charged with delivering world class services to our customers.
 
 
 Strong Python development skills and familiarity with Kubernetes are key requirements of this role. You'll work closely with other teams in Canonical to ensure your products operate reliably, efficiently and scale to production sized workloads for our customers looking to adopt cutting-edge technology. You will participate and be responsible for ensuring sound software architecture and follow best practices in software quality, testing and documentation.
 
 
 
 The role entails
 
 
 
 <ul>
 <li>
 Work in Python to design and deliver open source software operations code
 </li>
 <li>
 Work across the entire Linux stack, from kernel, networking, storage, to applications
 </li>
 <li>
 Learn to think rigorously about application and infrastructure reliability
 </li>
 <li>
 Shape high quality open source monitoring and alerting infrastructure
 </li>
 <li>
 Simplify open source operations for our customers and open source community
 </li>
 <li>
 Demonstrate sound engineering design and testing principles in your code
 </li>
 <li>
 Follow agile software development practices
 </li>
 <li>
 Coach and develop your colleagues where you have insights
 </li>
 <li>
 Grow a healthy, collaborative engineering culture in line with company values
 </li>
 <li>
 Work from home with global travel once or twice a year for up to 2 weeks for events
 
 
 </li>
 </ul>
 
 What we are looking for in you
 
 
 
 <ul>
 <li>
 You love technology and working with brilliant people
 </li>
 <li>
 You have a Bachelor's or equivalent in Computer Science, STEM or similar degree
 </li>
 <li>
 You are experienced with Linux systems administration, package management, and operations
 </li>
 <li>
 You have hands-on experience with at least one public cloud
 </li>
 <li>
 You are familiar with Docker and Kubernetes
 </li>
 <li>
 You are an experienced Python programmer and enjoy challenging projects
 </li>
 <li>
 You understand the importance of reliable software and strive to design and code to that expectation
 </li>
 <li>
 You are organized and want your team to deliver timely, high quality software
 
 
 </li>
 </ul>
 
 What we offer colleagues
 
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Employee Assistance Program
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass, and travel upgrades for long haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 
 Canonical is an equal opportunity employer
 
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Software Engineer - Python and K8s

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder led, profitable and growing.
 
 
 We are hiring a Engineering Manager for Sustaining Engineering passionate about open source software, Linux and cloud computing. Come build a rewarding, meaningful career working with the best and brightest people in technology at Canonical, the growing international software company behind Ubuntu.
 
 
 Sustaining Engineering is a business critical team that continuously improves various open source software by resolving software defects reported by customers. Software stack includes everything from the kernel all the way up to the user space applications and IaaS platforms. This position leads one of our regional teams and is one of several managers, who report directly to the global Director of Sustaining Engineering.
 
 
 Our customers build large-scale mission critical infrastructure and application solutions on Ubuntu and open source from Canonical. While not actively developing products, Sustaining Engineering, as part of Support Engineering, solves problems for the customer and for the benefit of the wider Open Source community. This team is well staffed with experts in every time zone and, while the work can be challenging sometimes, the team is resourced to ensure a good work-life balance and ongoing development of each team member.
 
 
 As an engineering manager in the Sustaining Engineering team, your primary responsibility is to the people you support: ensuring that they are growing as engineers, making valuable contributions, and generally having a great experience at Canonical. Technical leadership and a solid background in software development are a must, so that you are able to help your team members grow professionally. You will have the opportunity to influence the culture, facilitate technical delivery, and work with your team on strategy and execution.
 
 
 
 Location:
 
 This is a globally remote role, unless specified otherwise.
 
 
 
 The role entails
 
 
 
 <ul>
 <li>
 Manage and lead a distributed team of engineers
 </li>
 <li>
 Hire, coach, mentor, provide feedback and career development guidance to your team
 </li>
 <li>
 Manage &amp; measure key performance indicators (KPIs), and training
 </li>
 <li>
 Support timely delivery of bug fixes, patches, and other technical solutions to address business needs in a variety of technology fields, including but not limited to Ubuntu, OpenStack, Ceph, Kubernetes, Juju &amp; MAAS
 </li>
 <li>
 Demonstrate the very best of Canonical in customer interactions
 </li>
 <li>
 Set and manage expectations with other engineering teams, senior management, and external stakeholders
 </li>
 <li>
 Advocate and advance modern software development practices
 </li>
 <li>
 Grow a healthy, collaborative engineering culture in line with the company value
 </li>
 <li>
 Collaborate with other teams in the organisation
 </li>
 <li>
 Work from home with global travel up to 10% for internal and external events
 
 
 </li>
 </ul>
 What we are looking for in you
 
 
 <ul>
 <li>
 Professional software delivery experience using C, C++, Go, Python, or similar
 </li>
 <li>
 You are knowledgeable and passionate about software development
 </li>
 <li>
 Leadership experience displaying ability to organise and prioritise complex problem resolution and bug fixes
 </li>
 <li>
 Experience with version control systems such as git
 </li>
 <li>
 Experience with debugging tools such as gdb, crash or other
 </li>
 <li>
 Demonstrated strong commitment to testing methodologies and maintainable code quality
 </li>
 <li>
 Excellent communication skills in the English language, both verbal and written
 </li>
 <li>
 Experience with Linux, with a preference towards Ubuntu
 </li>
 <li>
 Experience with Open Source and Open Source Business Models
 </li>
 <li>
 People management experience in a support organisation is a strong plus
 
 
 </li>
 </ul>
 
 What we offer colleagues
 
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Employee Assistance Programme
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass, and travel upgrades for long haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 
 Canonical is an equal opportunity employer
 
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
 #opensource #softwareengineering #cloudcomputing #technicalsupport #go #python #kubernetes #openstack #ceph
 
 
</div>

Software Engineering Manager - Sustaining Engineering

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