it service management consultant (itsm) Jobs in Oman

it service management consultant (itsm)

technical support engineer

application support engineer Jobs in Oman

application support engineer

application support engineer ( hardware & software ) Jobs in Oman

application support engineer ( hardware & software )

information systems - open source technical architect Jobs in Oman

information systems - open source technical architect

information technology technical support

Infoline

<div>
 
 
 Job Title
 
 : IT Support Agent
 
 
 
 
 
 
 Contract Duration:
 
 One Year Extendable
 
 
 
 
 
 
 Role / Responsibility
 
 
 
 
 
 
 <ul>
 <li>
 Log in the tickets received from the AIVS end-users .
 </li>
 <li>
 Assign ticket priority, urgency, Category, and other details that are mentioned in the signed agreement clauses
 </li>
 <li>
 Be aware of SLAs, as per the agreement
 </li>
 <li>
 Address AIVS users' tickets regarding software, and networking.
 </li>
 <li>
 Diagnoses and troubleshoot issues, including account setup and software configuration, etc.
 </li>
 <li>
 Must be aware of the functionality of the AIVS system and its workflow.
 </li>
 <li>
 Be able to conduct root cause analysis of the reported issue through asking customers targeted questions
 </li>
 <li>
 Report issues in the support ticket tool by adding adequate description
 </li>
 <li>
 Immediate closure of the ticket after resolution
 </li>
 <li>
 Must understand the full support workflow
 </li>
 <li>
 Provide prompt and accurate feedback to AIVS end-users
 </li>
 <li>
 Schedule sessions with AIVS end-users in case further information is needed to resolve the issue
 </li>
 <li>
 Prepare and submit the reports, as per agreement
 </li>
 <li>
 Prepare reports as requested by management
 </li>
 <li>
 Conduct monthly and quarterly reviews of the support process, performance and address any challenges faced, as per management request
 </li>
 <li>
 Keep a record (up-to-date) on the focal points , Create, Project companies and any other user using the system
 </li>
 <li>
 Follow up with AIVS users to ensure their IT systems are fully functional after troubleshooting
 </li>
 <li>
 Escalating unresolved issues or complex problems to higher-level support tiers (e.g., L2 or L3 support) when necessary
 </li>
 <li>
 Guide end-user, when requested, to follow AIVS Process, explain a functionality/requirements.
 </li>
 </ul>
 
 
 
 
 
 Skills and Experience
 
 
 
 
 
 
 <ul>
 <li>
 4+Years Web Application and mobile Support Experience
 </li>
 <li>
 MIS and reporting
 </li>
 <li>
 Must understand how to qualify tickets and provide as first call resolution (FCR).
 </li>
 <li>
 Excellent problem-solving skills and documentation skills
 </li>
 <li>
 Proven customer service skills
 </li>
 <li>
 Excellent in Troubleshooting
 </li>
 <li>
 Advanced experience in Microsoft Office
 </li>
 <li>
 to Familiar with Information Technology - Software Development
 </li>
 <li>
 ERP, CRM
 </li>
 <li>
 Mobile applications, Power BI
 </li>
 <li>
 Oracle , UI Path
 </li>
 <li>
 Good communication skills (verbal and written)
 </li>
 <li>
 Able to work within a 24x7 support environment (in case of any urgency for Ticket resolution.
 </li>
 <li>
 Location Muscat Governance
 </li>
 </ul>
 
 
</div>

Information Technology Technical Support

Norconsult Telematics

<div>
 
 Job Posting Location: Muscat, Oman
 
 
 
 
 
 
 Position Objectives:
 
 
 <ul>
 <li>
 Identify and evaluate AI and emerging technology use cases across various business domains (IoT, Blockchain, and RPA)
 </li>
 <li>
 Translate organizational goals into measurable AI opportunities with clear KPIs.
 </li>
 <li>
 Prioritize use cases based on strategic value, feasibility, and ROI potential.
 </li>
 <li>
 Conduct business analysis to uncover pain points and areas for digital optimization.
 </li>
 <li>
 Support pilot design, R&amp;D validation, and adoption planning for selected AI initiatives.
 </li>
 <li>
 Define impact frameworks to guide decision-making and resource allocation.
 </li>
 <li>
 Facilitate alignment between stakeholders, technical teams, and leadership.
 </li>
 <li>
 Ensure that use case recommendations support enterprise innovation and transformation goals.
 </li>
 </ul>
 
 
 
 
 
 Job Description &amp; Responsibilities:
 
 
 <ul>
 <li>
 Conduct detailed business analysis to identify AI, automation, and digital transformation opportunities.
 </li>
 <li>
 Gather, validate, and document business requirements through interviews, workshops, and stakeholder assessments.
 </li>
 <li>
 Translate business challenges into well-defined AI/ML use cases with clear KPIs and success criteria.
 </li>
 <li>
 Evaluate feasibility, impact, and ROI for proposed AI, IoT, RPA, and Blockchain initiatives.
 </li>
 <li>
 Map and document AS-IS / TO-BE processes to highlight optimization and automation opportunities.
 </li>
 <li>
 Support the selection and prioritization of pilot use cases using structured evaluation frameworks.
 </li>
 <li>
 Coordinate with architects, data scientists, and technical teams to refine solution scope and assumptions.
 </li>
 <li>
 Prepare executive-level presentations, dashboards, and strategic reports for decision-making.
 </li>
 <li>
 Track pilot progress and participate in post-implementation assessments to measure value delivery.
 </li>
 <li>
 Ensure alignment between business needs, technology capabilities, and organizational strategy.
 </li>
 <li>
 Facilitate stakeholder communication and manage expectations across departments.
 </li>
 <li>
 Contribute to capacity-building efforts through training materials, documentation, and knowledge transfer.
 </li>
 <li>
 Monitor industry trends to identify emerging technologies relevant to business improvement.
 </li>
 <li>
 Support governance activities related to AI, innovation strategy, and digital transformation.
 </li>
 </ul>
 
 
 
 
 
 Qualification &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Business Administration, Information Systems, Engineering, or a related field.
 </li>
 <li>
 7+ years of experience as a Business Analyst, Technology Consultant, or in a similar role.
 </li>
 <li>
 Proven experience working on AI, digital transformation, innovation strategy, or emerging technology projects.
 </li>
 <li>
 Strong exposure to both technical and non-technical aspects of AI implementation.
 </li>
 <li>
 Experience in requirements gathering, process mapping (AS-IS/TO-BE), and stakeholder engagement.
 </li>
 <li>
 Demonstrated ability to translate business problems into AI/ML use cases with measurable KPIs.
 </li>
 <li>
 Hands-on experience preparing ROI, feasibility, and impact assessments for digital initiatives.
 </li>
 <li>
 Familiarity with RPA, IoT, Blockchain, and other emerging technologies.
 </li>
 <li>
 Experience collaborating with data teams, architects, and cross-functional stakeholders.
 </li>
 <li>
 Ability to prepare executive-level reports, dashboards, and presentations.
 </li>
 <li>
 Excellent command of English is mandatory, while knowledge of Arabic is considered an advantage.
 </li>
 </ul>
</div>

Expert - Business Analyst (Al/ML) (Consulting & Advisory)

<div>
 
 Job Posting Location: Domain Specialist - Blockchain
 
 
 
 
 
 
 Position Objectives:
 
 
 <ul>
 <li>
 Assess organizational readiness and maturity for blockchain and distributed ledger adoption.
 </li>
 <li>
 Identify high-impact blockchain use cases that enhance transparency, trust, and traceability.
 </li>
 <li>
 Evaluate existing systems and determine where blockchain provides measurable business value.
 </li>
 <li>
 Deliver comprehensive assessment reports, ROI analyses, and technology evaluation scorecards.
 </li>
 <li>
 Recommend suitable blockchain architectures, platforms, and implementation pathways.
 </li>
 <li>
 Ensure proposed solutions align with governance, interoperability, and compliance frameworks.
 </li>
 <li>
 Translate blockchain concepts into actionable insights for business, IT, and policy stakeholders.
 </li>
 <li>
 Support strategic decision-making for responsible, scalable adoption of DLT technologies.
 </li>
 </ul>
 
 
 
 
 
 Job Description &amp; Responsibilities:
 
 
 <ul>
 <li>
 Conduct blockchain readiness, maturity, and feasibility assessments across relevant domains.
 </li>
 <li>
 Map blockchain capabilities to organizational challenges and strategic objectives.
 </li>
 <li>
 Evaluate permissioned and public blockchain platforms, including Hyperledger, Ethereum, and Quorum.
 </li>
 <li>
 Analyse existing workflows to identify opportunities for improved trust, automation, and traceability.
 </li>
 <li>
 Develop ROI models, impact analyses, and technology scorecards to support executive decisions.
 </li>
 <li>
 Review smart contract requirements, digital identity frameworks, and tokenization opportunities.
 </li>
 <li>
 Assess interoperability, governance, and compliance considerations for blockchain adoption.
 </li>
 <li>
 Collaborate with technical, business, and legal teams to validate feasibility and risk factors.
 </li>
 <li>
 Monitor industry trends such as ZK proofs, decentralized identity, and digital assets regulation.
 </li>
 <li>
 Prepare clear, detailed documentation and presentations for stakeholders and leadership.
 </li>
 <li>
 Support integration opportunities between blockchain, AI, IoT, automation, and enterprise platforms.
 </li>
 <li>
 Provide expert advisory on standards, best practices, and emerging blockchain frameworks.
 </li>
 <li>
 Ensure that proposed solutions align with broader enterprise transformation and innovation goals.
 </li>
 <li>
 Contribute to organizational technology strategy through research and benchmarking.
 </li>
 <li>
 Facilitate workshops, awareness sessions, and stakeholder discussions on blockchain applicability.
 </li>
 </ul>
 
 
 
 
 
 Qualification &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Information Systems, or a related field.
 </li>
 <li>
 6+ years of experience in blockchain consulting, emerging technologies, or technology strategy roles.
 </li>
 <li>
 Proven experience conducting blockchain feasibility studies, ROI assessments, and maturity evaluations.
 </li>
 <li>
 Strong understanding of blockchain architectures, smart contracts, tokenization, and digital identity.
 </li>
 <li>
 Familiarity with governance, security, interoperability, and compliance frameworks for distributed systems.
 </li>
 <li>
 Experience working with both permissioned (e.g., Hyperledger, Quorum) and public blockchain platforms (e.g., Ethereum).
 </li>
 <li>
 Ability to translate technical concepts into business language for diverse stakeholders.
 </li>
 <li>
 Certification: Blockchain Council Certified Blockchain Expert (CBE) | IBM Blockchain Foundation Developer or Hyperledger Certified Professional
 </li>
 <li>
 Excellent command of English is mandatory, while knowledge of Arabic is considered an advantage.
 </li>
 </ul>
</div>

Domain Specialist - Blockchain (Consulting & Advisory)

<div>
 
 Posting Location:
 
 
 
 
 
 
 Position Objectives:
 
 
 <ul>
 <li>
 Oversee day-to-day project coordination to ensure smooth execution across all workstreams.
 </li>
 <li>
 Manage project plans, milestones, dependencies, and timelines to ensure on-time delivery.
 </li>
 <li>
 Facilitate effective communication between technical teams, stakeholders, and leadership.
 </li>
 <li>
 Ensure accurate, timely documentation, reporting, and governance updates.
 </li>
 <li>
 Monitor risks, issues, and scope changes, ensuring proactive mitigation and escalation.
 </li>
 <li>
 Support the planning and execution of activities related to Advanced Technologies and R&amp;D/Innovation programs.
 </li>
 <li>
 Drive alignment between business and technical teams to meet project objectives and expectations.
 </li>
 <li>
 Maintain high project quality standards through structured processes, tracking, and continuous improvement.
 </li>
 </ul>
 
 
 
 
 
 Job Description &amp; Responsibilities:
 
 
 <ul>
 <li>
 Coordinate and oversee end-to-end project activities across assigned workstreams.
 </li>
 <li>
 Develop, track, and update detailed project plans, schedules, milestones, and deliverables.
 </li>
 <li>
 Facilitate regular meetings, follow-ups, and progress reviews with internal teams and external stakeholders.
 </li>
 <li>
 Prepare high-quality reports, dashboards, executive briefs, and steering committee updates.
 </li>
 <li>
 Monitor project risks, issues, dependencies, and scope changes, ensuring timely escalation and mitigation.
 </li>
 <li>
 Maintain comprehensive project documentation, including logs, action trackers, RAID registers, and status updates.
 </li>
 <li>
 Ensure alignment between technical teams, business stakeholders, and leadership throughout the project lifecycle.
 </li>
 <li>
 Coordinate with vendors, partners, and cross-functional teams to ensure timely delivery of assigned tasks.
 </li>
 <li>
 Support governance frameworks, compliance requirements, and decision-making processes across all project activities.
 </li>
 <li>
 Track team performance, resource allocation, and progress to ensure adherence to planned timelines.
 </li>
 <li>
 Ensure all project communication, documentation, and reporting meet quality standards.
 </li>
 <li>
 Assist in preparing presentations, proposals, and materials for leadership reviews and workshops.
 </li>
 <li>
 Drive proactive problem-solving to address bottlenecks and maintain project momentum.
 </li>
 <li>
 Support budget tracking, procurement coordination, and administrative activities related to project execution.
 </li>
 <li>
 Contribute to continuous improvement of project management practices, tools, and workflows.
 </li>
 </ul>
 
 
 
 
 
 Qualification &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Project Management, Computer Science, Engineering, Information Technology, or a related discipline.
 </li>
 <li>
 10+ years of experience in project management or project coordination within IT, digital transformation, or technology-driven environments.
 </li>
 <li>
 Proven experience managing cross-functional teams and multi-vendor environments.
 </li>
 <li>
 Strong background in handling complex technology programs, preferably involving AI, Data, IoT, or emerging technologies.
 </li>
 <li>
 Experience in government, public-sector, or large enterprise project environments is preferred.
 </li>
 <li>
 Demonstrated ability in project planning, scheduling, risk management, and progress reporting.
 </li>
 <li>
 Hands-on experience with project management and collaboration tools (MS Project, Jira, Asana, Confluence, etc.).
 </li>
 <li>
 Excellent documentation, reporting, and stakeholder communication skills.
 </li>
 <li>
 Certifications: Project Management Professional (PMP) | PRINCE2 Foundation / Practitioner | PMI-ACP, CSM, or PSM (Agile/Scrum Certifications) | ITIL Foundation for service management | Change Management or Risk Management certification (optional but preferred)
 </li>
 <li>
 Excellent command of English is mandatory, while knowledge of Arabic is considered an advantage.
 </li>
 </ul>
</div>

Project Manager - Artificial Learning (Consulting & Advisory)

Klystron Global

Job Responsibilities<ul><li>Research and identify solutions to software and hardware issues</li><li>Diagnose and troubleshoot technical issues, including account setup and network configuration</li><li>Ask customers targeted questions to quickly understand the root of the problem</li><li>Track computer system issues through to resolution, within agreed time limits</li><li>Talk clients through a series of actions, either via phone, email or chat, until they&rsquo;ve solved a technical issue</li><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</li><li>Provide prompt and accurate feedback to customers</li><li>Refer to internal database or external resources to provide accurate tech solutions</li><li>Ensure all issues are properly logged</li><li>Prioritize and manage several open issues at one time</li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting</li><li>Prepare accurate and timely reports</li><li>Document technical knowledge in the form of notes and manuals</li><li>Maintain jovial relationships with clients Job Requirements</li><li>Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role</li><li>Hands-on experience with Windows/Linux/Mac OS environments</li><li>Hands on experience in supporting ATM or Kiosks</li><li>Hands on experience in supporting applications</li><li>Good understanding of SQL</li><li>Good understanding of computer systems, mobile devices and other tech products</li><li>Ability to diagnose and troubleshoot basic technical issues</li><li>Familiarity with remote desktop applications and help desk software (eg. Zendesk)</li><li>Excellent problem-solving and communication skills</li><li>Ability to provide step-by-step technical help, both written and verbal</li><li>BS degree in Information Technology, Computer Science or relevant field</li><li>Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus</li><li>Good command of English.</li><li>Driving license is mandatory</li></ul>Job Type: Full-timePay: RO300.000 - RO400.000 per month

Application Support Engineer ( Hardware & Software )

Explore 608+ Information technology technical support in Oman this December. Find roles across top companies and apply now to boost your career.

608 information technology technical support jobs IN Oman

Information Technology Technical Support

Expert - Business Analyst (Al/ML) (Consulting & Advisory)

Expert - Business Analyst (Al/ML) (Consulting & Advisory)

Domain Specialist - Blockchain (Consulting & Advisory)

Domain Specialist - Blockchain (Consulting & Advisory)

Project Manager - Artificial Learning (Consulting & Advisory)

Application Support Engineer ( Hardware & Software )