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Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25132496
 
 
 
 Job Category
 
 Information Technology
 
 
 
 Location
 
 Grosvenor House a Luxury Collection Hotel Dubai, Al Emreef Street, Dubai, United Arab Emirates, United Arab Emirates,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Troubleshoot and resolve technical problems or issues related to computer software and systems. Provide technical guidance and recommendations to resolve business problems. Analyze, recommend, and implement process improvements. Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment. Troubleshoot, modify, support, manage, and maintain applications programs and user accounts. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Train or instruct users in the proper use of hardware or software. Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning. Consult with and advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications.
 
 
 Assist management in hiring, training, scheduling, evaluating, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Follow all company policies and procedures; protect company assets. Speak with others using clear and professional language. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Visually verify information. Enter and locate information using computers/Point of Sale (POS) systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: Technical, Trade, or Vocational School Degree.
 
 
 Related Work Experience: At least 2 years of related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
 
 
 From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Information Technology Officer

<div>Additional Information 
Job Number25132496 
Job CategoryInformation Technology 
LocationGrosvenor House a Luxury Collection Hotel Dubai, Al Emreef Street, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Troubleshoot and resolve technical problems or issues related to computer software and systems. Provide technical guidance and recommendations to resolve business problems. Analyze, recommend, and implement process improvements. Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment. Troubleshoot, modify, support, manage, and maintain applications programs and user accounts. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Train or instruct users in the proper use of hardware or software. Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning. Consult with and advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications. 
Assist management in hiring, training, scheduling, evaluating, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Follow all company policies and procedures; protect company assets. Speak with others using clear and professional language. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Visually verify information. Enter and locate information using computers/Point of Sale (POS) systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: Technical, Trade, or Vocational School Degree.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. 
<div>
 
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Refine Development Management

<div>
 
 
 
 Position Overview
 
 :
 
 
 
 
 
 
 The
 
 IT Specialist
 
 will be responsible for managing the company&rsquo;s hardware, software, and digital infrastructure to ensure smooth daily operations. This includes providing technical support, setting up and maintaining meeting room equipment, managing IT inventory, administering communication channels, and overseeing printers and related supplies. The role requires proactive troubleshooting, hands-on technical expertise, and strong communication skills to support all departments.
 
 
 
 
 
 
 
 Key Responsibilities
 
 :
 
 
 
 
 
 
 
 Hardware &amp; Software Management
 
 
 <ul>
 <li>
 Install, configure, and maintain company hardware and software systems.
 </li>
 <li>
 Diagnose and resolve technical issues with laptops, desktops, and mobile devices.
 </li>
 <li>
 Maintain updated records of software licenses and ensure compliance.
 </li>
 </ul>
 
 
 Meeting &amp; Event Support
 
 
 <ul>
 <li>
 Set up and connect boardroom digital equipment (projectors, main screens, sound systems, conferencing tools) with laptops for seamless presentations.
 </li>
 <li>
 Provide on-site IT assistance during meetings, conferences, and company events.
 </li>
 <li>
 Manage the connection of main screens for functions and ensure all AV equipment is functioning properly.
 </li>
 </ul>
 
 
 Printer &amp; Office Equipment Management
 
 
 <ul>
 <li>
 Manage and service printers, including cartridge replacement and regular maintenance.
 </li>
 <li>
 Troubleshoot and resolve printing and scanning issues promptly.
 </li>
 </ul>
 
 
 IT Asset &amp; Inventory Control
 
 
 <ul>
 <li>
 Maintain an accurate inventory of all IT assets and equipment.
 </li>
 <li>
 Track allocation of devices and accessories to staff.
 </li>
 </ul>
 
 
 Technical Support &amp; Troubleshooting
 
 
 <ul>
 <li>
 Serve as the first point of contact for IT-related issues across the organization.
 </li>
 <li>
 Provide timely resolution of hardware, software, and network problems.
 </li>
 <li>
 Coordinate with external vendors for repairs or escalated support.
 </li>
 </ul>
 
 
 Communication Platform Administration
 
 
 <ul>
 <li>
 Manage email account creation, deletion, and access rights.
 </li>
 <li>
 Administer official WhatsApp channels and other company communication tools.
 </li>
 <li>
 Ensure secure access control to all IT systems.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications &amp; Skills
 
 :
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in information technology, Computer Science, or related field (preferred).
 </li>
 <li>
 Proven experience as an IT Support Specialist or similar role. (3 years)
 </li>
 <li>
 Strong knowledge of hardware, software, networking, and audiovisual equipment.
 </li>
 <li>
 Familiarity with Microsoft Office 365, Windows, and common business applications.
 </li>
 <li>
 Excellent troubleshooting and problem-solving skills.
 </li>
 <li>
 Ability to work under pressure and manage multiple priorities.
 </li>
 <li>
 Strong organizational skills and attention to detail.
 </li>
 </ul>
 
 
 
 
 
 Work Conditions:
 
 
 <ul>
 <li>
 On-site role with occasional after-hours support for events and functions.
 </li>
 <li>
 Must be available on-call for urgent IT issues.
 </li>
 </ul>
</div>

Information Technology Specialist

DYNAGRAPH

<div>
 
 
 Job Function
 
 
 
 The Infrastructure Project Coordinator is responsible for the coordination and execution of all aspects of the infrastructure site development from pre&hyphen;site through project completion. Maintains a reliable, secure and efficient data network, deploys, configures, maintains and monitors all active network equipment to ensure a smooth network operation. Administers the developments of IT systems and applications, and company&rsquo;s network. (Microsoft Dynamics GP, MS SQL, Active Directory, Asterisk, Cisco System, CRM, VOIP, WatchGuard Firewall, OpenVPN, web development, Crystal Reports, MS exchange Server).
 
 
 
 
 
 
 Main Duties
 
 
 <ul>
 <li>
 Fully support, configure, maintain and upgrade networks and servers
 </li>
 <li>
 Install and integrate new hardware and applications
 </li>
 <li>
 Support and administer third-party applications
 </li>
 <li>
 Install and configure systems such as supports GP ERP applications or Asset Management applications, CRM and Intranet etc&hellip;
 </li>
 <li>
 Develop and maintain installation and configuration procedures.
 </li>
 <li>
 Contribute to and maintain system standards.
 </li>
 <li>
 Ensure network security and connectivity
 </li>
 <li>
 Monitor network performance (availability, utilization, throughput, output, and latency) and test for weaknesses
 </li>
 <li>
 Set up user accounts, permissions and passwords
 </li>
 <li>
 Resolve problems reported by end user
 </li>
 <li>
 Define network policies and procedures
 </li>
 <li>
 Specify system requirements and design solutions
 </li>
 <li>
 Research and make recommendations on server system administration
 </li>
 <li>
 Ensures software applications are functioning properly &amp; securely
 </li>
 <li>
 Ensures software applications are being used according to predefined rules
 </li>
 <li>
 Works on the integration of existing software solutions
 </li>
 <li>
 Works closely with other departments for collaborating IT projects.
 </li>
 <li>
 Works on prioritizing needs, attending technical and functional problems.
 </li>
 </ul>
 
 
 
 
 
 Education
 
 
 <ul>
 <li>
 Bachelors in Computer Science or a related field.
 </li>
 </ul>
 
 
 
 
 
 Other Qualifications
 
 
 <ul>
 <li>
 &gt;6 years of experience in a related position
 </li>
 <li>
 Windows, Microsoft Office (Word, Excel and Access), SQL Administration, Microsoft Exchange Administration, Crystal Reports, Cisco.
 </li>
 <li>
 Fluent spoken and written Arabic and English, French is a plus
 </li>
 </ul>
 
 
 
 
 
 Competencies
 
 
 <ul>
 <li>
 Knowledge of Microsoft Dynamics is a plus
 </li>
 <li>
 Knowledge of office and administrative practices related to marketing is a plus
 </li>
 <li>
 Flexibility
 </li>
 <li>
 Multi-tasking
 </li>
 <li>
 Organizational skills
 </li>
 <li>
 Creative flair
 </li>
 <li>
 Skill in establishing and maintaining good working relationships with other employees, vendors and the customer
 </li>
 <li>
 Team building and leadership
 </li>
 <li>
 Marketing, database management and press training desirable
 </li>
 </ul>
</div>

Confidential

<div>
 
 
 Job description:
 
 
 
 &bull; Proficiency in Microsoft Excel, Familiarity with ITSM tools and systems
 
 
 &bull; Assist in maintaining and updating the IT asset inventory, including hardware and software records
 
 
 &bull; Support IT asset lifecycle processes such as procurement, deployment, maintenance, and disposal
 
 
 &bull; Coordinate with vendors and internal teams for asset delivery, tagging, and record updates
 
 
 &bull; Ensure compliance with IT asset management (ITAM) policies, software licenses, and regulatory requirements
 
 
 &bull; Assist in conducting periodic audits and reconciliation of IT assets
 
 
 &bull; Track and report on asset utilization, movement, and end-of-life alerts
 
 
 &bull; Support budgeting and forecasting activities by providing accurate asset data
 
 
 &bull; Maintain documentation and contribute to continuous improvement of ITAM processes
 
</div>

Information Technology Asset Manager

<div>
 
 
 Position Overview:
 
 
 
 The Information Technology Help Desk Specialist plays a critical role in ensuring smooth day-to-day operations by providing first-line technical support to all internal users across the company. Acting as the first point of contact for IT-related requests, this role is responsible for diagnosing and resolving hardware, software, and network issues efficiently, while delivering exceptional service to employees at all levels. The Specialist will manage support tickets, maintain accurate records of incidents and IT assets, and collaborate with senior IT team members to escalate and resolve complex issues. This position requires a solutions-driven professional with strong technical knowledge, excellent communication skills, and the ability to translate technical concepts into clear, user-friendly guidance.
 
 
 
 Responsibilities:
 
 
 
 IT Support &amp; Issue Resolution
 
 <ul>
 <li>
 Act as the first point of contact for all IT-related queries, providing timely and professional support via phone, email, and in person.
 </li>
 <li>
 Diagnose, troubleshoot, and resolve technical issues involving hardware, software, peripherals, and network connectivity.
 </li>
 <li>
 Escalate unresolved or complex issues to senior IT team members or external vendors while ensuring proper follow-up.
 </li>
 </ul>
 
 Systems Administration
 
 <ul>
 <li>
 Manage and support Google Workspace accounts, including email setup, access permissions, and security configurations.
 </li>
 <li>
 Provide user support and troubleshooting for MS Dynamics ERP, coordinating with functional and technical teams to address issues.
 </li>
 <li>
 Maintain user accounts, passwords, and permissions in accordance with IT security policies.
 </li>
 </ul>
 
 Hardware &amp; Software Management
 
 <ul>
 <li>
 Install, configure, and maintain laptops, desktops, mobile devices, and printers.
 </li>
 <li>
 Ensure that all devices and software comply with company standards and licensing requirements.
 </li>
 <li>
 Maintain accurate records of IT assets, licenses, and warranties.
 </li>
 </ul>
 
 Onboarding &amp; Training
 
 <ul>
 <li>
 Support new employee onboarding by provisioning accounts, configuring equipment, and providing IT orientation.
 </li>
 <li>
 Develop and deliver basic training sessions or guides to enhance user proficiency in company systems.
 </li>
 </ul>
 
 Network &amp; Infrastructure Support
 
 <ul>
 <li>
 Perform routine checks on network connectivity, server health, and security systems.
 </li>
 <li>
 Assist in the implementation of system upgrades, patches, and preventive maintenance activities.
 </li>
 </ul>
 
 Process Improvement &amp; Projects
 
 <ul>
 <li>
 Contribute to IT projects aimed at improving efficiency, security, and user experience.
 </li>
 <li>
 Provide input for the development of IT support policies, procedures, and best practices.
 </li>
 <li>
 Participate in technology rollouts, migrations, and change management initiatives.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.
 </li>
 <li>
 Minimum of 4 years&rsquo; experience in an IT support or help desk role, preferably within a corporate environment.
 </li>
 <li>
 Proficiency in supporting Google Workspace, including email administration, drive management, and security settings.
 </li>
 <li>
 Experience in supporting MS Dynamics ERP, with the ability to liaise with functional and technical teams for troubleshooting.
 </li>
 <li>
 Basic understanding of networking concepts such as TCP/IP, DNS, DHCP, and VPN.
 </li>
 <li>
 Familiarity with IT ticketing systems, asset management tools, and remote support applications.
 </li>
 <li>
 Experience in hardware setup, configuration, and maintenance for laptops, desktops, mobile devices, and printers.
 </li>
 <li>
 Awareness of IT security protocols, user access control, and data protection best practices.
 </li>
 <li>
 Driving licence
 </li>
 <li>
 Bilingual (English and Arabic) preferred.
 </li>
 </ul>
 
 
 
 
 
 Soft Skills
 
 
 <ul>
 <li>
 Tech-savvy with a strong aptitude for learning and applying emerging tools, including AI-driven solutions, to improve IT support efficiency.
 </li>
 <li>
 Service-oriented mindset with a genuine commitment to supporting colleagues and resolving issues efficiently.
 </li>
 <li>
 Strong interpersonal and communication skills, with the ability to build rapport across diverse teams.
 </li>
 <li>
 Analytical and logical thinker, capable of troubleshooting problems methodically and effectively.
 </li>
 <li>
 Organised and detail-focused, ensuring accuracy in documentation, asset tracking, and ticket management.
 </li>
 <li>
 Adaptable and resourceful, able to handle shifting priorities and urgent requests with composure.
 </li>
 <li>
 Proactive and self-motivated, with a continuous learning mindset and openness to adopting new technologies.
 </li>
 <li>
 Collaborative team player, willing to share knowledge and support colleagues to achieve shared goals.
 </li>
 </ul>
 
 
</div>

Information Technology Help Desk

Kemipex

<div>
 
 We&rsquo;re looking for a dynamic IT Support Engineer who is proactive, solution-oriented, and eager to take ownership of IT systems and infrastructure support. The ideal candidate should have a strong understanding of hardware, software, and networking, and be comfortable working independently in a fast-paced environment.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 1. Hardware &amp; Infrastructure Support
 
 
 <ul>
 <li>
 Install, configure, and maintain laptops, desktops, monitors, printers, servers, cameras, access control devices, and Wi-Fi access points.
 </li>
 <li>
 Conduct regular preventive maintenance and ensure proper functioning of all IT hardware.
 </li>
 <li>
 Provide first-level support and troubleshooting for hardware-related issues.
 </li>
 </ul>
 
 
 2. Microsoft 365 &amp; Cloud Services Administration
 
 
 <ul>
 <li>
 Manage user accounts, licenses, and permissions in Microsoft 365 (Exchange, SharePoint, Teams, OneDrive).
 </li>
 <li>
 Provide day-to-day support for email and collaboration tools including Teams, Outlook, and SharePoint Online.
 </li>
 <li>
 Handle laptop setups for onboarding, including imaging, application installations, and account configurations.
 </li>
 </ul>
 
 
 3. Network &amp; Connectivity
 
 
 <ul>
 <li>
 Monitor and support internet and internal network connectivity.
 </li>
 <li>
 Liaise with service providers such as
 
 Du
 
 or
 
 Etisalat
 
 for telecom and internet services, including installation, troubleshooting, and upgrades.
 </li>
 </ul>
 
 
 4. IT Helpdesk &amp; Support Operations
 
 
 <ul>
 <li>
 Act as the first point of contact for IT-related issues within the Dubai office.
 </li>
 <li>
 Log, track, and resolve incidents and service requests using
 
 ManageEngine ticketing system
 
 .
 </li>
 <li>
 Provide remote support for offsite employees when needed and escalate issues as appropriate.
 </li>
 </ul>
 
 
 5. Asset &amp; Documentation Management
 
 
 <ul>
 <li>
 Maintain up-to-date inventory of IT hardware and software.
 </li>
 <li>
 Document system configurations, incidents, and resolutions.
 </li>
 <li>
 Ensure all IT equipment is tagged and records are regularly updated.
 </li>
 </ul>
 
 
 6. General IT Operations
 
 
 <ul>
 <li>
 Ensure secure disposal and data wiping of retired IT equipment.
 </li>
 <li>
 Maintain physical security of IT infrastructure (e.g., server room access).
 </li>
 <li>
 Train staff on basic IT procedures and best practices.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Skills &amp; Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in IT, Computer Science, or related field.
 </li>
 <li>
 3+ years of IT support experience in a corporate environment.
 </li>
 <li>
 Strong hands-on experience with hardware (laptops, printers, access devices, etc.).
 </li>
 <li>
 Proficiency in
 
 Office 365 administration, including Exchange, Teams, SharePoint, and OneDrive
 
 .
 </li>
 <li>
 Experience using
 
 ManageEngine
 
 or similar IT service management (ITSM) tools.
 </li>
 <li>
 Familiarity with networking fundamentals (LAN/Wi-Fi/VPN).
 </li>
 </ul>
 
 
</div>

Information Technology Support Engineer

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