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<div><span style="font-size: 11px;"><b>Service Designer</b></span></div><div><span style="font-size: 11px;">Service Designer</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Department</b>: Training and Quality</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Employment Type: </b>Full Time</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Location</b>: Remote</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Reporting To:</b> Mariam Aerabe</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Description</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>About us:</b></span></div><div><br></div><div><span style="font-size: 11px;"><b>Key Responsibilities</b></span></div><div><span style="font-size: 11px;">Agent Enablement &amp; Content Design:</span></div><div><span style="font-size: 11px;">Create high-quality, actionable content for agents (guides, FAQs, walkthroughs, quick-reference materials, and eLearning modules).</span></div><div><span style="font-size: 11px;">Translate complex product features, policies, and workflows into simple, scannable, and practical content.</span></div><div><span style="font-size: 11px;">Support Insights &amp; Customer Experience:</span></div><div><span style="font-size: 11px;">Monitor ticket trends, agent feedback, and QA metrics to identify recurring friction points.</span></div><div><span style="font-size: 11px;">Surface agent-observed &amp; customer pain points to Product for actionable improvements.</span></div><div><span style="font-size: 11px;">Cross-Functional Collaboration:</span></div><div><span style="font-size: 11px;">Partner with Product Managers, Ops, QA, and Training teams to co-design process or content solutions.</span></div><div><span style="font-size: 11px;">Facilitate alignment sessions, feedback loops, and knowledge sharing across teams.</span></div><div><span style="font-size: 11px;">Continuous Improvement:</span></div><div><span style="font-size: 11px;">Maintain, iterate, and optimize all agent-facing content for accuracy, clarity, and usability.</span></div><div><span style="font-size: 11px;">Proactively identify gaps in agent knowledge or recurring customer pain points and recommend solutions.</span></div><div><span style="font-size: 11px;">Operational Excellence &amp; Metrics:</span></div><div><span style="font-size: 11px;">Maintain a friction log and track resolution status for recurring issues.</span></div><div><span style="font-size: 11px;">Measure success via agent readiness, ticket volume reduction, content usage, and customer satisfaction improvements.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Skills, Knowledge &amp; Expertise</b></span></div><div><span style="font-size: 11px;">Excellent written and verbal communication in English; Arabic proficiency is a plus.</span></div><div><span style="font-size: 11px;">2+ years of experience in CX, content design, instructional design, or operational enablement.</span></div><div><span style="font-size: 11px;">Hands-on experience with design/content tools and knowledge base platforms</span></div><div><span style="font-size: 11px;">Strong analytical mindset: able to interpret agent feedback, QA metrics, and ticket trends to inform content and process improvements.</span></div><div><span style="font-size: 11px;">Collaborative and cross-functional: able to influence Product, Ops, and Training teams.</span></div><div><span style="font-size: 11px;">Strong problem-solving skills with the ability to translate operational challenges into actionable solutions.</span></div><div><span style="font-size: 11px;">Detail-oriented and process-driven, capable of maintaining high quality under tight deadlines.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Preferred Qualifications:</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Experience in CX operations, service leadership, or product support.</span></div><div><span style="font-size: 11px;">Familiarity with multilingual teams or designing content for agents</span></div><div><span style="font-size: 11px;">Understanding of UX principles and user-centric content creation.</span></div><div><span style="font-size: 11px;">Experience in data-driven content iteration based on agent and customer insights.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Job Benefits</b></span></div><div><span style="font-size: 11px;">We offer flexible working hours and trust you to work enough hours to do your job well at times that suit you and your team.</span></div><div><span style="font-size: 11px;">A working environment that gives you autonomy and responsibility from day one.</span></div><div><span style="font-size: 11px;">You should be comfortable with the idea that the quality of your work will influence the shape of your career.</span></div><div><span style="font-size: 11px;">Participation in the company's employee stock options program.</span></div><div><span style="font-size: 11px;">Health Insurance.</span></div><div><span style="font-size: 11px;">Flexi Perks: a monetary benefit to spend on what matters most to you - health, well-being, education, or professional development.</span></div>

Service Designer

TELUS Digital Middle East FZ-LLC

<br> <br>What You ll Do<br> <br>* Develop original French-language content in business writing and communication<br>* Write complex, multi-step questions and answers suitable for AI training<br>* Ensure content meets advanced academic and linguistic standards<br>* Collaborate with project teams to ensure quality, structure, and alignment<br>* Participate in ongoing refinement of AI language model training material<br> <br>Ideal Profile<br> <br>* Bachelor s or Master s degree in Business Writing, Communications, or a related field<br>* Fluent in written French with strong grammar, clarity, and academic tone<br>* Ability to explain business concepts concisely and logically<br>* Willingness to complete a subject-specific qualification exam and ID verification<br>* Experience in academic writing, content development, or instructional design preferred<br><br>

Remote Data Partner Business Writer (French) Global Remote Opportunity

International Rescue Committee

<div>
 The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
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 The IRC&rsquo;s Global Surge Team (GST) is a roster of esteemed and highly qualified humanitarian professionals who deploy on short notice to non-emergency and emergency contexts to support the IRC&rsquo;s mission. Members of the GST provide specialist support where talent is most needed for short-term deployments of up to three months. The GST is a flexible employment opportunity for staff, requiring members to be available for deployments only 50% of the year (with opportunities for additional deployments if incumbent is interested).
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 The eLearning Developer will work with subject matter experts within the Learning and Development Team and across the organization as needed to develop and/or update high-quality and engaging eLearning experiences to reinforce broader learning, or as stand-alone bite-sized learning. The eLearning Developer will be responsible for the complete project cycle from initial engagement and ideas generation with internal customers and subject matter experts, through design and iteration of the content, to the point of deployment or communication to staff.
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  Major Responsibilities
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   Engage subject matter experts to identify the target audience&rsquo;s learning needs.
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   Determine the best mode of delivery for the content based on learning needs, adult learning theory, technology infrastructure, and in consultation with internal clients.
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   Write clear instructional performance objectives and build content that matches them.
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   Analyze and apply standard methodologies in learning technologies and instructional design.
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   Create engaging micro learning materials/media, including audio, video, interactive eLearning modules, simulations, role-plays, games, printable job aids, etc.
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   Design and implement follow-up activities to strengthen and sustain knowledge gained and skills developed from training programs and courses.
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   Devise modes of assessment, such as tests or quizzes, to measure the transfer and impact of the learning.
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   Use established project management tools and processes to drive forward the process of crafting the materials/media and keeping them on schedule.
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   Collaborate with the LMS administrator to configure learning products on the organization&rsquo;s LMS.
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   Maintain project documentation and course folders.
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  Key Working Relationships
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 Position Reports to: Director, Online Learning &amp; Development
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 Position directly supervises: N/A
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  Job Requirements
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   Demonstrated instructional design and eLearning development experience, including micro learning.
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   In-depth knowledge of adult learning principles and instructional design models.
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   Expertise in eLearning authoring and design tools, such as Articulate 360, Vyond, and Adobe Illustrator.
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   Demonstrated ability in developing engaging and effective micro-learning experiences.
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   Experience in instructional design for audiences of varying ages, experience, language proficiency, and cultural background.
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   Ability to balance multiple priorities and deadlines.
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   Self-motivated, able to work independently.
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   Fluent English written and verbal communication skills. Fluency in French, Arabic, or Spanish is a strong plus.
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   Experience designing content for learners across the globe and cultural contexts is a strong plus.
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  </li>
 </ul>
 Standard of Professional Conduct: The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way &ndash; our Code of Conduct. These are Integrity, Service, Accountability, and Equality.
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 Cookies: https://careers.rescue.org/us/en/cookiesettings
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 Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
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 US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability &amp; life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.
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 Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.
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Global Surge Team Roster: eLearning Developer

Concentrix Corporation

<p> </p> <p><b>Job Title:</b></p><b>Trainer Banking/Fintech</b><p> </p> <p><b>Job Description</b></p>The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods. Essential Functions/Core Responsibilities  <ul> <li>Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations   </li> <li>Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment </li> <li>Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities </li> <li>Accountable for achieving individual training performance metrics </li> <li>Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required) </li> <li>Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations </li> <li>Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients</li> <li>May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids</li> <li>Measure the effectiveness of training programs using various feedback methods   focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation </li> <li>Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis </li> <li>Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures </li> </ul> <p> </p> Candidate Profile  <ul> <li>Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred </li> <li>Prior experience in Banking/Fintech preferred </li> <li>Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.) within a Call Centre environment for at least two years. </li> <li>Strong communication skills, both written and verbal, in both English and Arabic</li> <li>Must be available on short notice </li> <li>Proficient in  Microsoft Office   </li> <li>Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable</li> <li>Self-starter, sense of urgency, and works well under pressure </li> <li>Strong attention to detail </li> <li>Sense of professionalism and ability to develop good relationships </li> </ul> <p> </p> Career Framework Role  <p>Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills</p> <p>Analyzes possible solutions using standard procedures and principles</p> <p>Builds knowledge of the organization, processes and customers Solves a range of straightforward problems</p> <p>Receives a moderate level of guidance and direction</p>

Trainer Banking/Fintech

Al Tayer Group

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  <strong>
   Job Purpose
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  To conceptualize, design, and deliver creative, strategic, and engaging digital content that supports the organization&rsquo;s learning, internal communication, and external branding objectives across multiple digital platforms.
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  <strong>
   Functional Roles and Responsibilities
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   Design and develop multimedia content, including eLearning modules, videos, animations, and digital communication assets.
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   Create interactive and engaging visuals for use across web, mobile, and social media platforms.
  </li>
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   Manage multiple design projects from concept through execution, ensuring delivery within agreed timelines and quality standards.
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   Maintain, update, and optimize SCORM-compliant learning materials on the Learning Management System (LMS).
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   Design and produce content for corporate campaigns, internal communication initiatives, and organizational events.
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   Support website and digital platform content updates to maintain consistency and relevance.
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   Collaborate with internal stakeholders to gather feedback and enhance design effectiveness.
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  <strong>
   Qualifications and Education
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  Bachelor&rsquo;s degree in
  <strong>
   Multimedia Design, Graphic Design, Digital Media, Visual Communication, or a related field
  </strong>
  .
 </p>
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  Relevant certifications in
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   eLearning design, instructional design, or digital content creation
  </strong>
  will be an advantage.
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 </p>
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  <strong>
   Technical Skills and Competencies
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 </p>
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  <li>
   Proficiency in
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    Adobe Creative Suite (Photoshop, Illustrator, After Effects, Premiere Pro)
   </strong>
   or equivalent design software.
  </li>
  <li>
   Knowledge of
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    SCORM standards
   </strong>
   ,
   <strong>
    HTML5
   </strong>
   , and
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    UI/UX design principles
   </strong>
   .
  </li>
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   Awareness of brand consistency, data privacy, and design quality standards.
  </li>
 </ul>
 <p>
 </p>
</div>


Digital Content / Graphic Designer (Emirati Talent)

Roadslink

<p>1<b>. Business Development:</b></p><ul><li>Conduct market research and analyze client needs to identify new training opportunities.</li><li>Build and maintain strong relationships with companies, institutions, and government entities.</li><li>Prepare technical and financial proposals and negotiate contracts.</li><li>Collaborate with the marketing department to plan and execute promotional campaigns.</li><li>Monitor the execution of training programs and ensure client satisfaction and achievement of sales targets.</li></ul><p>2. <b>Training Program And Material Development:</b></p><ul><li>Contribute to the design and updating of training packages based on market needs and client requirements.</li><li>Coordinate with trainers and consultants to create professional, up-to-date training content.</li><li>Develop presentation materials, trainee manuals, and trainer guides.</li><li>Ensure all training materials comply with quality and accreditation standards.</li><li>Evaluate training performance and gather feedback for continuous improvement.</li><li>Propose new, innovative training programs that align with market trends and the centre&rsquo;s strategic vision.</li></ul><p><b>Skills And Qualifications:</b></p><p>Bachelor&rsquo;s degree in Business Administration, Education, Human Resources, or related field.</p><ul><li>Minimum of 3 years&rsquo; experience in business development or training management.</li><li>Knowledge of instructional design and training program development.</li><li>Strong presentation, negotiation, and communication skills.</li><li>Excellent command of English (written and spoken).</li><li>Ability to collaborate with training, marketing, and design teams.</li><li>Professional development and participation in training conferences.</li><li>Dynamic and innovative work environment.</li></ul><p>Language required : Arabic, English</p><p>Job Type: Full-time</p><p>Pay: AED12,000.00 - AED15,000.00 per month</p>

Business Development Executive

<p>Job description:</p><p>1<b>. Business Development:</b></p><ul><li>Conduct market research and analyze client needs to identify new training opportunities.</li><li>Build and maintain strong relationships with companies, institutions, and government entities.</li><li>Prepare technical and financial proposals and negotiate contracts.</li><li>Collaborate with the marketing department to plan and execute promotional campaigns.</li><li>Monitor the execution of training programs and ensure client satisfaction and achievement of sales targets.</li></ul><p>2. <b>Training Program And Material Development:</b></p><ul><li>Contribute to the design and updating of training packages based on market needs and client requirements.</li><li>Coordinate with trainers and consultants to create professional, up-to-date training content.</li><li>Develop presentation materials, trainee manuals, and trainer guides.</li><li>Ensure all training materials comply with quality and accreditation standards.</li><li>Evaluate training performance and gather feedback for continuous improvement.</li><li>Propose new, innovative training programs that align with market trends and the centre&rsquo;s strategic vision.</li></ul><p><b>Skills And Qualifications:</b></p><p>Bachelor&rsquo;s degree in Business Administration, Education, Human Resources, or related field.</p><ul><li>Minimum of 3 years&rsquo; experience in business development or training management.</li><li>Knowledge of instructional design and training program development.</li><li>Strong presentation, negotiation, and communication skills.</li><li>Excellent command of English (written and spoken).</li><li>Ability to collaborate with training, marketing, and design teams.</li><li>Professional development and participation in training conferences.</li><li>Dynamic and innovative work environment.</li></ul><p>Language required : Arabic, English</p><p>Job Type: Full-time</p><p>Pay: AED12,000.00 - AED15,000.00 per month</p>

Business Development Manager

Explore 504+ Instructional designer in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.