accountant

senior accountant

general accountant

marketing manager

assistant accountant

internal audit manager

JD.COM

<div>
 
 【Job Responsibilities】
 
 
 
 
 【Job Requirements】
 
 
 
 Job Summary As an internal auditor, you'll provide an independent guarantee that an organisation's risk management, governance and control processes are operating effectively. You'll work within businesses and organisations to monitor and evaluate how well risks are being managed, how the business is running and if internal processes are working. Auditing also includes a consulting service, advising management on how to improve their systems and processes, and in turn providing evidence to present to stakeholders. Meanwhile, you'll also consider factors such as reputation, growth, environmental impact, treatment of employees and ethics. Key Responsibilities
 
 
 <ul>
 <li>
 Plan and execute audit engagements, including data analysis and testing.
 </li>
 <li>
 Review and analyze financial statements and supporting documentation.
 </li>
 <li>
 Evaluate internal control systems and ensure adherence to applicable laws.
 </li>
 <li>
 Perform risk assessments and internal control evaluations and detect discrepancies.
 </li>
 <li>
 Identify and investigate potentially fraudulent activities or financial irregularities.
 </li>
 <li>
 Prepare and present audit reports to the Management of auditted area.
 </li>
 <li>
 Collaborate with external auditors or legal service providers during statutory audits and regulatory compliance assessments.
 </li>
 <li>
 Monitor the implementation of audit recommendations and execute remedial actions.
 </li>
 <li>
 Stay updated with the latest industry regulations and best practices in internal auditing. Requirements
 </li>
 <li>
 Bachelor&rsquo;s degree in finance, accounting or a related field.
 </li>
 <li>
 Professional certification, such as AICPA, CIA (Certified Internal Auditor) or CA (Chartered Accountant).
 </li>
 <li>
 6+ years of experience in internal auditing or related financial roles, and Big 4 experiences prefered.
 </li>
 <li>
 Strong understanding of US GAAP accounting standards, taxation and regulatory requirements.
 </li>
 <li>
 Proficiency in using data analysis tools and MS Office applications (Excel, Word, Outlook).
 </li>
 <li>
 Experience in developing and executing audit plans and evaluating internal control systems.
 </li>
 <li>
 Strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels.
 </li>
 <li>
 Excellent analytical, problem-solving and critical-thinking skills.
 </li>
 <li>
 Ability to work independently or in a team or lead a team.
 </li>
 <li>
 Excellent verbal and written communication skills on both Chinese and English.
 </li>
 <li>
 Strong ethical standards and a commitment to maintaining confidentiality.
 </li>
 <li>
 Ability to adapt to changing regulatory environments and industry practices
 
 
 </li>
 </ul>
 
 【About JD.com】
 
 
 
 JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading supply chain-based technology and service provider. The company&rsquo;s cutting-edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. The company has opened its technology and infrastructure to partners, brands and other sectors, as part of its "Retail as a Service" offering to help drive productivity and innovation across a range of industries. JD.com&rsquo;s business has expanded across retail, technology, logistics, health, industrials, property development and international business. JD.com is ranked 44th on the Fortune Global 500 list and is China&rsquo;s largest retailer by revenue, serving over 600 million annual active customers. The company has been listed on NASDAQ since 2014, and on the Hong Kong Stock Exchange since 2020. Committed to the principles of customer first, innovation, dedication, ownership, gratitude, and integrity, the company's mission is to make lives better through technology, striving to be the most trusted company in the world.
 
 
 
 【Our Global Business】
 
 
 
 We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com's operations span China, the U.K., the Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, the U.S., and many others, serving customers worldwide.
 
 
 Key International Business Segments: Joybuy (online retail business in Europe), International Logistics, Cross-border Import Business, JD Industrials International, JD Property International
 
 
 
 【"Joybuy" - Online Retail Business in Europe】
 
 
 
 Joybuy is JD.com's online retail business in Europe. It is currently in the test phase in the UK, the Netherlands, Germany, France, Belgium, and Luxembourg. Joybuy places the customer at the heart of everything it does. Our slogan, &ldquo;Don&rsquo;t just buy, Joybuy,&rdquo; perfectly captures our mission to fulfill our customers&rsquo; needs and provide a service that is easy and convenient, but also enjoyable and fun.
</div>

Internal Audit Manager

Mystic Advertising

Job Title: Accounts Payable (AP) Executive Location: UAE (Dubai) Employment Type: Full-time, Onsite Shift: Day shift Reporting to: Accounts ManagerJob Summary: We are looking for a detail-oriented Accounts Payable professional on behalf of a client to manage the company's outgoing payments, vendor invoices, and financial record-keeping. The ideal candidate will ensure timely and accurate processing of payables while maintaining strong vendor relationships and internal financial controls.Key Responsibilities:<ul><li>Process vendor invoices accurately and ensure timely payments in line with agreed terms</li><li>Match purchase orders, delivery notes, and invoices before processing payments</li><li>Maintain organized records of all AP transactions, contracts, and vendor documentation</li><li>Reconcile vendor statements and resolve any discrepancies or disputes</li><li>Prepare and process payment runs (bank transfers, cheques) as per approval workflows</li><li>Monitor AP aging reports and flag overdue or upcoming payments</li><li>Coordinate with procurement and other departments to resolve invoice discrepancies</li><li>Assist in month-end closing activities related to accounts payable</li><li>Ensure compliance with company policies, UAE VAT regulations, and internal audit requirements</li><li>Maintain accurate vendor master data in the accounting system</li></ul>Required Skills &amp; Qualifications:<ul><li>Bachelor's degree in Accounting, Finance, or related field</li><li>2&ndash;4 years of experience in accounts payable or general accounting</li><li>Working knowledge of UAE VAT regulations and compliance requirements</li><li>Strong Excel skills (VLOOKUP, pivot tables, reconciliations)</li><li>High attention to detail and accuracy in handling financial data</li><li>Good organizational and time-management skills to handle multiple vendor accounts</li><li>Strong communication skills to liaise with vendors and internal stakeholders</li><li>Ability to work under deadlines, especially during month-end/year-end closing</li></ul>Application Question(s):<ul><li>State your Visa Status (Visit Visa, Freelance Visa, Sponsored Visa, Employment Visa)</li><li>How soon you can join (notice period)?</li><li>What is your current monthly salary?</li><li>What is your expected monthly salary?</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Work Location: In person

Accounts Payable Accountant

flydubai

<div>MAIN OBJECTIVE OF ROLE: To ensure regulatory compliance, governance, oversight, and coordination of the Multi-Crew Pilot License (MPL) program in accordance with GCAA regulations, approved training manuals, operator requirements, and applicable international aviation standards, while supporting the development, implementation, monitoring, and continuous improvement of MPL training compliance and regulatory activities. KEY RESPONSIBILITIES:
<ul><li>Ensures MPL program compliance with GCAA CAR-FCL, CAR-OPS, and IOSA requirements and approved training frameworks.</li><li>
Monitors regulatory updates and assess operational impact on MPL training, manuals, procedures, and approvals.</li><li>
Maintains regulatory compliance tracking for MPL program activities, records, approvals, deviations, and corrective actions.</li><li>
Coordinates preparation and submission of regulatory documentation, approvals, exemptions, and revisions related to MPL operations and training.</li><li>
Supports regulatory audits, inspections, and authority reviews related to MPL activities by coordinating evidence, responses, and required follow-up actions.</li><li>
Maintains MPL training manuals, policies, procedures, syllabi, and associated controlled documentation.</li><li>
Ensures training records, instructor qualifications, assessments, and competency documentation remain compliant and audit ready.</li><li>
Monitors validity and alignment of simulator approvals, training devices, courseware, and training standards.</li><li>
Supports implementation and governance of competency-based training and assessment methodologies.</li><li>
Acts as focal point between Flight Operations Training, Safety, Compliance Monitoring, Quality Assurance, and regulatory authorities on MPL-related matters.</li><li>
Coordinates with internal departments and external training providers to ensure compliance alignment and timely resolution of findings.</li><li>
Supports management reviews, governance meetings, and compliance reporting related to MPL program performance.</li><li>
Tracks audit findings, observations, corrective action plans, and closure status for MPL-related compliance activities.</li><li>
Supports safety investigations, occurrence reviews, and risk assessments impacting MPL training operations.</li><li>
Prepares regulatory reports, compliance dashboards, KPI tracking, and management summaries to support visibility of approvals, instructor currency, trainee progression, authority correspondence, trends, and potential compliance risks.</li></ul>
QUALIFICATIONS:
<ul><li>Bachelor's Degree (3+ years)</li><li>
Fluent in English</li><li>
Minimum 1 year experience in corporate.</li><li>
Years with qualifications: 3 - 5 years</li></ul>
COMPETENCIES:
<ul><li>Customer Focus</li><li>
Teamwork</li><li>
Effective Communication</li><li>
Personal Accountability &amp; Commitment to achieve</li><li>
Resilience &amp; Flexibility (Can do attitude)</li></ul>
ISR Requirements: Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.</div>

Officer - MPL Policies & Regulations

KPMG

<div>
 
 
 Role Summary
 
 
 
 KPMG LG is looking for a qualified and experienced Manager to lead and grow its Accounting and Finance Operations Managed Services practice. The role is suited for a candidate with strong consulting firm experience in UAE, a solid understanding of finance and accounting operations, and hands-on experience in outsourcing or managed services delivery.
 
 
 The Senior Manager will be responsible for driving business development, managing client relationships, guiding delivery teams, and ensuring high-quality execution of finance and accounting outsourcing engagements.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Business Development and Client Relationship Management
 
 
 <ul>
 <li>
 Identify and develop new business opportunities for Accounting and Finance Operations Managed Services in UAE.
 </li>
 <li>
 Build strong relationships with existing and prospective clients, including CFOs, finance directors, business owners, and senior management.
 </li>
 <li>
 Lead client discussions, proposal development, commercial negotiations, and presentation of KPMG&rsquo;s managed services offerings.
 </li>
 <li>
 Work closely with Partners and Directors to develop market strategies, account plans, and go-to-market propositions.
 </li>
 <li>
 Support cross-selling of related services such as CFO support, FP&amp;A, payroll, procurement operations, ERP support, accounting advisory, and finance transformation.
 </li>
 </ul>
 
 
 Delivery Leadership
 
 
 <ul>
 <li>
 Lead and supervise the delivery of finance and accounting outsourcing engagements.
 </li>
 <li>
 Guide delivery teams in areas such as Accounting and Reporting, Financial statements and consolidation, period closing, FP&amp;A, accounts payable, accounts receivable, general ledger, reconciliations, management reporting and payroll accounting.
 </li>
 <li>
 Ensure timely, accurate, and high-quality service delivery in line with agreed service levels and client expectations.
 </li>
 <li>
 Review deliverables, resolve technical and operational issues, and provide practical guidance to the team.
 </li>
 <li>
 Drive process improvements, standardisation, automation, and efficiency across engagements.
 </li>
 </ul>
 
 
 Practice Development
 
 
 <ul>
 <li>
 Support the development of KPMG LG&rsquo;s Accounting and Finance Operations Managed Services practice.
 </li>
 <li>
 Help design service offerings, pricing models, delivery structures, operating procedures, and quality control frameworks.
 </li>
 <li>
 Contribute to building tools, templates, dashboards, SOPs, and reporting packs for managed services engagements.
 </li>
 <li>
 Support recruitment, training, mentoring, and performance development of team members.
 </li>
 <li>
 Promote a strong delivery culture focused on quality, accountability, client service, and commercial discipline.
 </li>
 </ul>
 
 
 Technical and Operational Oversight
 
 
 <ul>
 <li>
 Apply strong knowledge of accounting standards, finance operations, internal controls, and outsourcing delivery models.
 </li>
 <li>
 Ensure compliance with applicable accounting, tax, regulatory, and client-specific requirements.
 </li>
 <li>
 Support clients in improving finance processes, controls, reporting timelines, and operational efficiency.
 </li>
 <li>
 Coordinate with internal KPMG teams including Tax, Audit, Risk, Technology, and Advisory as required.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 Qualified accounting professional, such as
 
 CA, ACCA, CPA
 
 , or equivalent.
 </li>
 <li>
 Bachelor&rsquo;s degree in Accounting, Finance, Business, or a related field.
 </li>
 <li>
 Minimum of
 
 10 to 12 years of relevant experience
 
 , preferably with strong exposure to consulting, advisory, outsourcing, or managed services.
 </li>
 <li>
 Prior experience with a consulting firm or professional services firm in UAE is strongly preferred.
 </li>
 <li>
 Strong knowledge of accounting and finance operations, including financial close, reporting, reconciliations, AP, AR, GL, payroll accounting, and management reporting.
 </li>
 </ul>
 
 
 Required Experience and Skills
 
 
 <ul>
 <li>
 Proven experience in business development and client relationship management.
 </li>
 <li>
 Strong understanding of the UAE market, including client needs, regulatory environment, and finance operating models.
 </li>
 <li>
 Experience in leading finance outsourcing, accounting managed services, finance transformation, or shared services engagements.
 </li>
 <li>
 Ability to guide and manage delivery teams across multiple clients and workstreams.
 </li>
 <li>
 Strong commercial acumen, including proposal preparation, pricing, budgeting, and engagement profitability.
 </li>
 <li>
 Excellent communication, presentation, and stakeholder management skills.
 </li>
 <li>
 Strong problem-solving ability and hands-on approach to resolving delivery challenges.
 </li>
 <li>
 Ability to manage senior client stakeholders and internal leadership expectations.
 </li>
 <li>
 Experience with ERP systems, accounting platforms, workflow tools, and reporting dashboards will be an advantage.
 </li>
 </ul>
</div>

Manager - Finance & Accounting Operations - Managed Services

Team Energy Resources Middle East

<div>
 <ul>
 <li>
 Provide support to current users of Oracle Application, including day to day
 
 
 </li>
 </ul>
 operational support, in the following functional area;
 
 
 <ul>
 <li>
 Inventory / Warehouse Management Module.
 </li>
 <li>
 Purchasing and Advanced Procurement Module.
 </li>
 <li>
 Custom Applications within Oracle.
 </li>
 <li>
 Enterprise Asset Management.
 </li>
 <li>
 Oracle Human Resource Management Module.
 </li>
 <li>
 Responsible for solution review, assisting in IT System testing, facilitating User
 
 
 </li>
 </ul>
 Accepting Testing (UAT) and carrying out change management for Oracle bug
 
 
 fixes and enhancement.
 
 
 <ul>
 <li>
 Responsible for User Account Management for Oracle Enterprise Resource
 
 
 </li>
 </ul>
 Planning (ERP) Solution.
 
 
 <ul>
 <li>
 Provide support to current users of all Dubai Petroleum Establishment (DPE)
 
 
 </li>
 </ul>
 
 Applications And Other Business Applications, To Achieve Maximum Benefits'
 
 
 
 realisation. Include ensuring user documentation is prepared, that users are
 
 
 provided with training, and that appropriate security and authorisations are in
 
 
 place.
 
 
 <ul>
 <li>
 Assist the business in reviewing business processes to determine which
 
 
 </li>
 </ul>
 functionality should be implemented to streamline the process and achieve
 
 
 maximum benefits. Lead workshops to address cross-functional issues and
 
 
 processes that need to be reviewed / resolved. Provide on-going advice to users
 
 
 and key users, responding to their requests for problem resolution, system
 
 
 training and improvements. Refer appropriate requests on to software / support
 
 
 vendors and liaises with them for the resolution of user problems.
 
 
 <ul>
 <li>
 Monitor on-going usage of applications, identifying issues/opportunities for
 
 
 </li>
 </ul>
 system improvement. Work with users, key users and other support groups in developing changes within the existing systems, including customising to meet
 
 
 user specifications, ensuring that any customisations and system changes have
 
 
 full business justification from Business Process Owners. Work with the users in
 
 
 the review and testing of approved system modifications. Coordinate any work to
 
 
 be done by external consultants, reviewing their inputs and liaising with users.
 
 
 <ul>
 <li>
 Keep colleagues in other areas of IT advised of all relevant operations and
 
 
 </li>
 </ul>
 developments, involving them in systems integration activities. Participate in
 
 
 developing and maintaining the Company's relationships and service
 
 
 agreements.
 
 
 <ul>
 <li>
 Manage small to medium scale IT projects from requirements gathering through
 
 
 </li>
 </ul>
 to planning and execution, while adhering to DPE IT policy and processes.
 
 
 <ul>
 <li>
 Adherence to all internal Company and IT policies and procedures, including
 
 
 </li>
 </ul>
 Information Technology Infrastructure Library (ITIL) Change, Incident and
 
 
 Problem Management processes and DPE Project Management processes.
 
 
 <ul>
 <li>
 Assist the business in reviewing the business processes in relation to system
 
 
 </li>
 </ul>
 functionality.
 
 
 <ul>
 <li>
 Manage, develop and implement projects to enhance the utilisation and
 
 
 </li>
 </ul>
 performance of the system. Expand and/or enhance the delivered value of the
 
 
 system to the business.
 
 
 <ul>
 <li>
 Maintain technical knowledge by keeping up to date with relevant software
 
 
 </li>
 </ul>
 developments locally and globally to ensure that the Company achieves
 
 
 maximum business benefits from its on-going agreements.
 
 
 <ul>
 <li>
 Be the focal point for ERP Audit support / ISO Audit Support, including
 
 
 </li>
 </ul>
 attending audit interviews, providing the required documentations and actioning
 
 
 Corrective and Preventive Actions thus identified.
 
 
 <ul>
 <li>
 To provide advanced onsite and remote support to the company IT system
 
 
 </li>
 </ul>
 users for all DPE applications, reporting systems and related systems and
 
 
 databases.
 
 
 <ul>
 <li>
 Provide support to current users of Oracle Application, including day to day
 
 
 </li>
 </ul>
 operational support, in the following functional area;
 
 
 <ul>
 <li>
 Inventory / Warehouse Management Module.
 </li>
 <li>
 Purchasing and Advanced Procurement Module.
 </li>
 <li>
 Custom Applications within Oracle.
 </li>
 <li>
 Enterprise Asset Management.
 </li>
 <li>
 Oracle Human Resource Management Module.
 </li>
 <li>
 Responsible for solution review, assisting in IT System testing, facilitating User
 
 
 </li>
 </ul>
 Accepting Testing (UAT) and carrying out change management for Oracle bug
 
 
 fixes and enhancement.
 
 
 <ul>
 <li>
 Responsible for User Account Management for Oracle Enterprise Resource
 
 
 </li>
 </ul>
 Planning (ERP) Solution.
 
 
 <ul>
 <li>
 Provide support to current users of all Dubai Petroleum Establishment (DPE)
 
 
 </li>
 </ul>
 
 Applications And Other Business Applications, To Achieve Maximum Benefits'
 
 
 
 realisation. Include ensuring user documentation is prepared, that users are
 
 
 provided with training, and that appropriate security and authorisations are in
 
 
 place.
 
 
 <ul>
 <li>
 Assist the business in reviewing business processes to determine which
 
 
 </li>
 </ul>
 functionality should be implemented to streamline the process and achieve
 
 
 maximum benefits. Lead workshops to address cross-functional issues and
 
 
 processes that need to be reviewed / resolved. Provide on-going advice to users
 
 
 and key users, responding to their requests for problem resolution, system
 
 
 training and improvements. Refer appropriate requests on to software / support
 
 
 vendors and liaises with them for the resolution of user problems.
 
 
 <ul>
 <li>
 Monitor on-going usage of applications, identifying issues/opportunities for
 
 
 </li>
 </ul>
 system improvement. Work with users, key users and other support groups in developing changes within the existing systems, including customising to meet
 
 
 user specifications, ensuring that any customisations and system changes have
 
 
 full business justification from Business Process Owners. Work with the users in
 
 
 the review and testing of approved system modifications. Coordinate any work to
 
 
 be done by external consultants, reviewing their inputs and liaising with users.
 
 
 <ul>
 <li>
 Keep colleagues in other areas of IT advised of all relevant operations and
 
 
 </li>
 </ul>
 developments, involving them in systems integration activities. Participate in
 
 
 developing and maintaining the Company's relationships and service
 
 
 agreements.
 
 
 <ul>
 <li>
 Manage small to medium scale IT projects from requirements gathering through
 
 
 </li>
 </ul>
 to planning and execution, while adhering to DPE IT policy and processes.
 
 
 <ul>
 <li>
 Adherence to all internal Company and IT policies and procedures, including
 
 
 </li>
 </ul>
 Information Technology Infrastructure Library (ITIL) Change, Incident and
 
 
 Problem Management processes and DPE Project Management processes.
 
 
 <ul>
 <li>
 Assist the business in reviewing the business processes in relation to system
 
 
 </li>
 </ul>
 functionality.
 
 
 <ul>
 <li>
 Manage, develop and implement projects to enhance the utilisation and
 
 
 </li>
 </ul>
 performance of the system. Expand and/or enhance the delivered value of the
 
 
 system to the business.
 
 
 <ul>
 <li>
 Maintain technical knowledge by keeping up to date with relevant software
 
 
 </li>
 </ul>
 developments locally and globally to ensure that the Company achieves
 
 
 maximum business benefits from its on-going agreements.
 
 
 <ul>
 <li>
 Be the focal point for ERP Audit support / ISO Audit Support, including
 
 
 </li>
 </ul>
 attending audit interviews, providing the required documentations and actioning
 
 
 Corrective and Preventive Actions thus identified.
 
 
 <ul>
 <li>
 To provide advanced onsite and remote support to the company IT system
 
 
 </li>
 </ul>
 users for all DPE applications, reporting systems and related systems and
 
 
 databases.
</div>

Applications Functional Specialist

Aspen Pharma Group

<div>
 
 Job Purpose:
 
 
 
 The
 
 Group Administrator: Regulatory and Quality Applications
 
 is an operational role in the Group Digital Technology team, responsible for providing day-to-day application support, issue resolution, and user assistance for the Regulatory and Quality Application which includes primarily
 
 Veeva
 
 and related systems like Esko Pulse, TVT, Argus PV and Track wise Digital. This role is support-focused, ensuring that Regulatory Affairs teams can operate efficiently and in compliance using the Regulatory IT platforms. The Administrator acts as a first line of support for users, manages incidents, service requests and changes, coordinates with internal Regulatory Application Analyst / Specialist, Internal IT Teams and Vendor (like Veeva) for issue escalation, and plays a critical role in maintaining system stability and user satisfaction. Basic Veeva system configuration and reporting skills are essential.
 
 
 
 Job Requirements:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Information Technology, Life Sciences, or related field.
 </li>
 <li>
 ITIL Foundation (a plus).
 </li>
 <li>
 Veeva Vault certification (required).
 </li>
 <li>
 3+ years administering Regulatory, Quality, or other GxP‑validated systems.
 </li>
 <li>
 Strong knowledge of GxP / CSV / 21 CFR Part 11
 </li>
 <li>
 Experience supporting one or more of the following highly desirable:
 </li>
 <li>
 eQMS platforms (Veeva QMS)
 </li>
 <li>
 RIMS systems
 </li>
 <li>
 Document Control systems (SharePoint DMS, Veeva Qdocs, OpenText)
 </li>
 <li>
 Audit &amp; Compliance applications
 </li>
 <li>
 Experience maintaining validated systems (URS, IQ/OQ/PQ, trace matrices).
 </li>
 <li>
 Familiarity with workflow design, role‑based security, reporting tools, and configuration rules
 </li>
 <li>
 Strong understanding of GxP requirements, data integrity, ALCOA+, and validation processes.
 </li>
 <li>
 Experience analysing and interpreting regulatory guidelines and applying them to system operations.
 </li>
 <li>
 Strong knowledge of role-based access administration and security controls.
 </li>
 <li>
 Application configuration, workflow administration, and user access management.
 </li>
 <li>
 Incident, problem, change, and request management using ITIL frameworks.
 </li>
 <li>
 Strong analytical and troubleshooting capability for application and workflow issues.
 </li>
 <li>
 Documentation discipline, including SOPs, work instructions, validation artefacts, and system logs.
 </li>
 <li>
 Ability to work collaboratively with Quality, Regulatory, and cross-functional stakeholders.
 </li>
 <li>
 Strong analytical and methodical problem‑solving skills.
 </li>
 <li>
 High attention to detail and disciplined approach to documentation and configuration control.
 </li>
 <li>
 Excellent communication skills, particularly in translating system concepts into business language.
 </li>
 <li>
 Ability to remain calm and effective under pressure or audit conditions.
 </li>
 <li>
 Proactive, collaborative, and committed to continuous improvement.
 </li>
 <li>
 High level of accountability and ownership of allocated tasks.
 </li>
 <li>
 Deep understanding of Regulatory Affairs and Quality Management processes.
 </li>
 <li>
 Knowledge of eQMS, RIMS, Document Control, and Audit &amp; Compliance systems.
 </li>
 <li>
 Strong understanding of validation lifecycle, SOP standards, and compliance frameworks.
 </li>
 <li>
 Knowledge of integration patterns between enterprise systems (e.g., Veeva, SAP, Argus).
 </li>
 <li>
 Understanding of electronic records/e-signature regulations and data integrity requirements.
 
 
 </li>
 </ul>
 
 KPA:
 
 
 
 
 Application Support and Troubleshooting
 
 
 
 <ul>
 <li>
 Provide 1st and 2nd line support for users of the Regulatory applications, E.g. Registrations, Submissions, Archive, CRM and Safety.
 </li>
 <li>
 Monitor support queues, investigate and resolve incidents, log service requests, and ensure timely follow-up and closure.
 </li>
 <li>
 Troubleshoot common issues such as document upload failures, user access problems, metadata mismatches, and workflow errors.
 </li>
 <li>
 Ensure SLAs are met, and tickets are closed on time (Incidents, Requests, Change &amp; Problem)
 </li>
 <li>
 Ensure Problem Management is followed, and RCA is provided for major &amp; recurring incidents
 </li>
 <li>
 Follow GxP &amp; CSV methods and ensure system stays in validated state with no deviations
 
 
 </li>
 </ul>
 
 User Access Management
 
 
 
 <ul>
 <li>
 Manage user onboarding/offboarding, access rights, and role-based permissions in compliance with internal SOPs.
 </li>
 <li>
 Assist with system audits of user access and role reviews to ensure regulatory compliance.
 
 
 </li>
 </ul>
 
 Incident Management &amp; Escalation
 
 
 
 <ul>
 <li>
 Collaborate with other team members, management, and service providers to escalate and resolve complex technical issues.
 </li>
 <li>
 Track and manage open issues using ticketing tools (e.g., ServiceNow), ensuring timely updates and user communication.
 
 
 </li>
 </ul>
 
 System Monitoring &amp; Maintenance
 
 
 
 <ul>
 <li>
 Perform daily health checks and monitor system performance to ensure uptime and data integrity.
 </li>
 <li>
 Track usage metrics, system logs, and user behaviour to proactively identify potential issues.
 
 
 </li>
 </ul>
 
 Documentation &amp; Training
 
 
 
 <ul>
 <li>
 Maintain system support documentation including troubleshooting guides, FAQ articles, and job aids.
 </li>
 <li>
 Assist in user training sessions and creation of quick reference materials to improve adoption and reduce support requests.
 
 
 </li>
 </ul>
 
 Release Readiness &amp; Testing
 
 
 
 <ul>
 <li>
 Review release notes (E.g. Veeva Release notes) and assist in testing new features and updates.
 </li>
 <li>
 Support quarterly releases by validating critical functionality and reporting potential issues before go-live.
 
 
 </li>
 </ul>
 
 Continuous Improvements
 
 
 
 <ul>
 <li>
 Collect feedback from end-users to identify pain points and suggest system enhancements.
 </li>
 <li>
 Participate in projects related to system upgrades, enhancements, or integrations (e.g., with Argus, ERP, or EDMS systems).
 
 
 </li>
 </ul>
 #NB
</div>

Group Administrator: Regulatory and Quality Applications

Boundless

<div>
 
 
 Role Overview
 
 
 
 We are looking for a Talent Operations Specialist to support the effective management of the employee lifecycle, with a particular focus on onboarding, employee documentation, and talent-related reporting. The role will be responsible for ensuring that new employees experience a structured and professional onboarding process, while supporting the implementation and administration of the company&rsquo;s performance management framework. The Talent Operations Specialist will work closely with employees, managers, HR, and department heads to coordinate onboarding activities, maintain accurate employee records, track probation and performance review cycles, and ensure that all talent processes are completed consistently and on time.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 Onboarding and Employee Integration
 
 <ul>
 <li>
 Coordinate the full onboarding process for new employees from offer acceptance through the completion of their probation period.
 </li>
 <li>
 Prepare onboarding schedules, welcome packs, employee documentation, induction materials, and internal announcements.
 </li>
 <li>
 Coordinate with IT, Administration, Finance, and relevant departments to ensure system access, equipment, workspaces, and other requirements are ready before each employee&rsquo;s joining date.
 </li>
 <li>
 Conduct or coordinate company orientation sessions covering policies, procedures, organizational structure, benefits, and workplace expectations.
 </li>
 <li>
 Ensure all required employment documents, forms, acknowledgements, and approvals are completed and properly recorded.
 </li>
 <li>
 Schedule introductory meetings, departmental inductions, training sessions, and key stakeholder meetings for new employees.
 </li>
 <li>
 Monitor onboarding progress through structured check-ins with employees and line managers.
 </li>
 <li>
 Collect onboarding feedback and identify opportunities to improve the employee experience and internal processes.
 </li>
 <li>
 Maintain onboarding checklists, trackers, employee files, and completion records.
 </li>
 </ul>
 
 Probation Management
 
 <ul>
 <li>
 Maintain an accurate tracker of employee probation periods, confirmation dates, and review deadlines.
 </li>
 <li>
 Notify managers in advance of upcoming probation reviews and provide the required assessment documentation.
 </li>
 <li>
 Follow up with managers to ensure probation evaluations are completed within the required timeframe.
 </li>
 <li>
 Coordinate probation confirmation, extension, or termination documentation in line with company policies.
 </li>
 <li>
 Ensure all probation-related decisions, approvals, and supporting documents are properly recorded.
 </li>
 <li>
 Prepare regular reports highlighting pending, overdue, and completed probation reviews.
 </li>
 </ul>
 
 Performance Management
 
 <ul>
 <li>
 Support the administration and implementation of the company&rsquo;s performance management framework.
 </li>
 <li>
 Coordinate annual, mid-year, quarterly, and probationary performance review cycles.
 </li>
 <li>
 Maintain performance review calendars, employee eligibility lists, evaluation forms, and completion trackers.
 </li>
 <li>
 Guide employees and managers on performance review procedures, timelines, rating criteria, and documentation requirements.
 </li>
 <li>
 Follow up with department heads and line managers to ensure reviews are completed accurately and on time.
 </li>
 <li>
 Review submitted performance evaluations for completeness, consistency, and appropriate supporting comments.
 </li>
 <li>
 Track employee objectives, KPIs, development plans, performance ratings, and review outcomes.
 </li>
 <li>
 Support the documentation and monitoring of performance improvement plans.
 </li>
 <li>
 Maintain confidential and accurate performance records.
 </li>
 <li>
 Prepare performance management reports, completion summaries, rating distributions, and management dashboards.
 </li>
 <li>
 Support calibration meetings by preparing relevant employee and performance information.
 </li>
 <li>
 Identify recurring performance-related gaps and support the development of appropriate improvement initiatives.
 </li>
 </ul>
 
 Employee Lifecycle Operations
 
 <ul>
 <li>
 Maintain accurate and up-to-date employee records throughout the employment lifecycle.
 </li>
 <li>
 Track employee milestones, including joining dates, probation periods, contract renewals, promotions, transfers, and performance reviews.
 </li>
 <li>
 Prepare employee letters and documentation related to confirmations, promotions, transfers, title changes, and other employment updates.
 </li>
 <li>
 Ensure employee information is accurately reflected across HR systems, trackers, organizational charts, and internal records.
 </li>
 <li>
 Support internal employee movements and ensure the required documentation and approvals are completed.
 </li>
 <li>
 Coordinate exit clearance and offboarding processes when required, including documentation, asset returns, and final handover tracking.
 </li>
 </ul>
 
 HR Policies and Process Compliance
 
 <ul>
 <li>
 Support the implementation and communication of HR policies, procedures, and employee guidelines.
 </li>
 <li>
 Ensure onboarding, probation, and performance processes are completed in accordance with company policies and applicable employment requirements.
 </li>
 <li>
 Maintain proper documentation and audit trails for all talent operations activities.
 </li>
 <li>
 Monitor employee and manager compliance with required HR processes and timelines.
 </li>
 <li>
 Assist in updating onboarding materials, performance review forms, employee handbooks, and internal procedures.
 </li>
 <li>
 Identify process gaps and recommend improvements to increase efficiency, consistency, and employee experience.
 </li>
 </ul>
 
 Reporting and Coordination
 
 <ul>
 <li>
 Maintain talent operations dashboards, trackers, and employee lifecycle reports.
 </li>
 <li>
 Prepare regular reports on onboarding completion, probation status, performance review completion, and overdue actions.
 </li>
 <li>
 Monitor key talent operations metrics and highlight areas requiring management attention.
 </li>
 <li>
 Coordinate closely with department heads, managers, HR, IT, Finance, and Administration.
 </li>
 <li>
 Respond to employee and manager queries relating to onboarding, probation reviews, performance processes, and HR documentation.
 </li>
 <li>
 Ensure all employee information is handled with a high level of confidentiality and accuracy.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, Management, or a related field.
 </li>
 <li>
 Minimum of 3&ndash;5 years of experience in HR operations, talent operations, employee experience, or performance management.
 </li>
 <li>
 Practical experience coordinating employee onboarding and probation review processes.
 </li>
 <li>
 Strong understanding of performance appraisal cycles, KPI tracking, employee objectives, and performance documentation.
 </li>
 <li>
 Experience maintaining HR records, employee trackers, and management reports.
 </li>
 <li>
 Strong organizational and follow-up skills, with the ability to manage multiple deadlines.
 </li>
 <li>
 Excellent attention to detail and accuracy when handling employee information and documentation.
 </li>
 <li>
 Strong written and verbal communication skills.
 </li>
 <li>
 Ability to communicate professionally with employees, managers, and senior stakeholders.
 </li>
 <li>
 High level of discretion and confidentiality.
 </li>
 <li>
 Proficiency in Microsoft Excel, PowerPoint, Word, and HR management systems.
 </li>
 <li>
 Knowledge of UAE employment practices is preferred.
 </li>
 </ul>
 
 
 
 
 
 Key Skills
 
 
 <ul>
 <li>
 Employee Onboarding
 </li>
 <li>
 Probation Management
 </li>
 <li>
 Employee Lifecycle Coordination
 </li>
 <li>
 HR Operations
 </li>
 <li>
 KPI and Objective Tracking
 </li>
 <li>
 Performance Review Administration
 </li>
 <li>
 HR Policies and Procedures
 </li>
 <li>
 Employee Documentation
 </li>
 <li>
 HR Reporting and Dashboards
 </li>
 <li>
 Process Improvement
 </li>
 <li>
 Stakeholder Coordination
 </li>
 <li>
 HR Systems and Data Management
 </li>
 <li>
 Confidentiality and Data Accuracy
 </li>
 <li>
 Employee Experience
 </li>
 </ul>
 
 
</div>

Talent Operations Specialist

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