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University of Sharjah

<p></p><div><div><div><div><b>CATEGORY</b><b> </b></div><div>Non Faculty Vacancies</div>
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<div><div><b>COLLEGE</b><b> </b></div><div>Departments
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<div><div><b>DEPARTMENT</b><b> </b></div><div>Compliance and Internal Audit Office</div>
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<div><div><b>JOB PURPOSE</b><b>
</b></div><div><p>Rresponsible for analyzing and assessing the University of Sharjah&rsquo;s Information Technology infrastructure to ensure processes and systems run accurately and efficiently while remaining secure and meeting compliance regulations. As well as to identify any IT issues that fall under the audit, specifically those related to security and risk management.<br>
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<div><div><b>MAIN ACCOUNTABILITIES &amp; EXPECTATIONS</b><b>
</b></div><p></p><div><div>1. Plan the information technology audit process, determine the scope of work, preparing the necessary audit activities and risk assessments for the concerned departments.</div><div><br>
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<div>2. Ensure consistent application of University By-Laws, policies, procedures, and statutory regulations. As well as handle the technological innovation process for IT services by creating a risk profile for current and future projects with a focus on the university&rsquo;s experience with those technologies and where it stands in the market.</div><div><br>
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<div>3. Examine the current technologies in the university and future planned technologies that will need to be adopted, and evaluates whether the technologies, systems and applications are controlled, reliable, efficient, secure and effective.</div><div><br>
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<div>4. Help verify that the technological systems that are being used and/or developed are suited for the university and meet development standards.</div><div><br>
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<div><div>5. Assist in implementing the IT quality assurance standards in the Compliance and Internal Audit Office and ensure the application of professional standards and best practices.</div><div><br>
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<div>6. Review and audit all contracts related to the Information Technology Center, as well as submit recommendations when needed and report any matters of concern in order to take action.</div><div><br>
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<div>7. Work on building professional and positive relationships with the concerned colleges/departments in order to help create an efficient and effective auditing process.</div><div><br>
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<div>8. Remain abreast with latest local, regional, and global IT-related updates in order to help provide the University with updated trends and ideas, and help evaluate and update IT services.</div><div><br>
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<div>9. Assist in reviewing IT policies and procedures, as well as contribute to the preparation of related auditing activities in order to help develop and improve them as well as create a more efficient and effective system.</div><div><br>
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<div>10. Keep up-to-date with Information Technology developments and advancements in the market in order to improve the university&rsquo;s presence, and implement any required administrative, technical or functional enhancements. As well as proactively seek out opportunities to build capability and identify where developing know-how can drive improved business outcomes.<br>
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<div><div><b>REQUIRED SKILLS</b><b>
</b></div><div><ul><li>Excellent oral and written communication skills and the ability to prepare professional documents, in both Arabic and English.</li><li>
Excellent working knowledge of personal computer applications with an emphasis on MS Office applications such as Excel, Word, and Teams.</li><li>
Strong knowledge of related processes, best practices, compliance and reporting requirements.</li><li>
Strong analytical skills and critical thinking.</li><li>
Thoroughness and attention to detail.</li><li>
A good understanding of IT security and infrastructure.</li><li>
Knowledge of Data analysis and visualization tools.</li><li>
Knowledge of security testing and auditing and security risk management.</li><li>
Excellent writing, editing and documenting skills.</li><li>
Ability to build and manage positive relationships with stakeholders.</li><li>
Works as a competent member of the team, willingly providing backup support for co-workers when appropriate and actively supporting group goals.</li></ul><div></div><div><br>
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<div><div><b>DESIRABLE REQUIREMENTS</b><b><br>
</b></div><p></p><div><div><ul><li>Minimum of bachelor&rsquo;s degree in Computer Sciences, MIS, Finance, Accounting or a relevant discipline.</li><li>
6-8 years of UAE experience in a similar role preferably in higher education institutions.</li><li>
Professional certificates such as Certified Information Systems Auditor (CISA) and Certified Information Security Manager (CISM).</li></ul></div><div></div><div><br>
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<div><div><b>JOB LOCATION</b><b> </b></div><div>University of Sharjah (Main)
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<div><div><b>JOB CRITERIA</b><b>
</b></div><div><div><div><div><div><b>GENDER</b></div> <div>, Male, Female,
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<div><div><b>QUALIFICATIONS</b></div> <div>Bachelor's degree/higher diploma</div>
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<div><div><b>RELEVANT EXPERIENCE</b><b> </b></div><div>10</div>
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<div><div><b>LIVING IN UAE</b></div> <div>Open for all</div>
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<div><div><b>NATIONALITY</b></div> <div>, All, United Arab Emirates,</div></div></div></div></div></div></div></div>

INTERNAL AUDITOR-IT

AIMMS Oil and Gas Equipments Inspection and Maintenance LLC

<p><b>Requirements and Eligibility :</b></p><ul><li>3-5 years of UAE experience in any of these industries - Mechanical , Manufacturing , Oil &amp; Gas as a QA Engineer .( Only QA Experience )</li><li>Lead Auditor in ISO and Knowledge of NDT inspection procedures.</li><li>Develop and implement quality plans (method statements, work procedures, checklists) to ensure projects adhere to quality standards.</li><li>Conduct regular site inspections and audits to monitor and verify work is performed correctly according to project specifications and quality standards.</li><li>Oversee and ensure compliance with industry regulations, client specifications, and internal quality procedures.</li><li>Manage Non-Conformance Reports (NCRs) by investigating root causes, instructing on corrective actions, and tracking their closure.</li><li>Verify materials and processes by inspecting materials for compliance and witnessing field.</li><li>Maintain thorough documentation of all quality control and assurance activities, including inspection reports and audit findings.</li><li>Coordinate with various teams (site engineers, managers, consultants, subcontractors) to address quality-related issues.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: AED5,000.00 - AED8,000.00 per month</p><p>Work Location: In person</p>

QA Engineer

NMC Health plc

<div><p>To ensure that denied, rejected, or underpaid insurance claims are corrected and resubmitted accurately and promptly to maximize reimbursement for healthcare services</p></div>
<br><div><p>The post holder will:
</p><ul><li><p>Analyze the rejections
</p></li><li><p>Clarifying the Rejection queries to the Insurance Company
</p></li><li><p>Doing Resubmission production for assigned facility with quality.
</p></li><li><p>Sharing rejection feedback to the Submission team
</p></li><li><p>Sharing rejection feedback to the Approval team
</p></li><li><p>Sharing rejection feedback to the reception team.
</p></li><li><p>Facilities doubt clearing (Coding, insurance Queries)
</p></li><li><p>Monthly team meeting in sharing the ideas regarding insurance rejection.
</p></li><li><p>Sharing rejection updates to medical auditor to share with respective doctor.
</p></li><li><p>Supporting submission team for their queries
</p></li><li><p>Providing justification for reconciliation claims.</p></li></ul></div>
<br><div><ul><li><p>College Diploma - Any discipline or related fields.
</p></li><li><p>Coding Certification, CPC &ndash; Certified Professional Coder (AAPC)
</p></li></ul><p>Proficiency in:
</p><ul><li><p>ICD-10-CM (diagnosis codes)
</p></li><li><p>CPT (procedure codes)
</p></li></ul><p>HCPCS Level II (supplies, equipment, services)</p></div>

Senior Resubmission Officer

Commercial Bank International

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  <strong>
   Job Purpose:
  </strong>
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  To manage the IT Financial and vendor relationship management function within IT Planning and Governance Department in the following areas: Technology Budgeting, Financial Management and Vendor Relationship management. These activities interact with numbers of internal and external stakeholders.
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   Main Responsibilities and Accountabilities:
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   Manage the forecasting and planning of IT annual budget in cooperation with IT Senior Managers and Head of Technology
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   To support and participate in activities to build stable platforms for budgeting and forecasting
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   To provide both financial analysis working with internal and external sources
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   Govern the invoicing and payment processes in cooperation with IT, Procurement and Finance.
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   To analyze, compile and prepare financial data for senior management to help them make informed decision before committing to financial expenditure
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   Track the expenses made against the planned budget and report these on monthly basis.
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   Manage and control the payments and expenses made by IT teams.
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   To participate in remediation activities to support the ongoing requirements of the business
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   To manage, monitor and review activities that monitor, log and review supplier activities on and off site to help ensure levels of service maintained.
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   To lead the identification and pursuit of opportunities to reduce costs within IT, driving valid opportunities to the point of achieving tangible cost reduction.
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   Manage the overall process of IT Vendor Relationship Management.
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   Manage the procurement process as the single point of contact from IT with Procurement and Finance departments.
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   Track the contracts review and renewals in cooperation with relevant owners of IT and Procurement.
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   Manage and maintain updated information related to IT Outsourcing activities.
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   Provide support with the internal audit exercises carried out against ITD
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   Prepare and manage the RCSA (Risk Capability Self-Assessment) related to IT Financials and Vendor KPIs
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   To review ITD activities that maintain and enhance operational manuals and system documentation in area of responsibility.
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   To manage, schedule and review evaluation activities to continuously enhance the processes and procedures in area of responsibility to reduce incidents and help mitigate risks, through increased consistency in task execution.
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   To lead, manage and schedule activities to address identified audit and risk related observations.
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   To manage, schedule, review and provide the required support to ongoing projects and assist the successful completion of allocated tasks within the specified timelines.
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   To lead identification, bid and delivery activities that help ensure these are correctly documented, monitored and controlled throughout
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   To provide support for all other IT Management requirements as required.
  </li>
 </ul>
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 </p>
 <p>
  <strong>
   Education:
  </strong>
 </p>
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 </p>
 <ul>
  <li>
   Bachelor degree of Science in Commerce, Accountancy, Finance, Business Management or related field.
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  <strong>
   Professional / Technical Qualifications / Diplomas:
  </strong>
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 </p>
 <ul>
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   Required &ndash; ITIL Certification.
  </li>
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   Required &ndash; IT Financial Management experience.
  </li>
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   Desired &ndash; Financial and accounting relevant certification.
  </li>
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   Desired &ndash; Governance certification.
  </li>
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   Desired &ndash; Project Management knowledge.
  </li>
 </ul>
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 </p>
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  <strong>
   Experience:
  </strong>
 </p>
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 </p>
 <ul>
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   More than 8 years of experience, with at least 2 years of experience in relevant position.
  </li>
 </ul>
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 </p>
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  <strong>
   Other Skills Required for the Job:
  </strong>
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 </p>
 <ul>
  <li>
   Excellent organizational, prioritization, and follow-through skills.
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   Attention to detail.
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   Excellent stakeholder management and communications skills.
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   Proactive in identifying and addressing issues.
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   Ability to take initiative and meet deadlines and proven leadership skills.
  </li>
 </ul>
 <p>
 </p>
</div>


Senior Officer - IT Planning and Vendor Management

Missan IT Solutions

<p>Position Overview</p><p>The Project Manager will be responsible for overseeing end-to-end project execution within the IT division, ensuring projects are delivered on time, within scope, and aligned with client expectations. This role requires strong coordination between the sales, technical, and support teams to ensure seamless project delivery and customer satisfaction.</p><p>Key Responsibilities</p><ul><li>Lead and manage multiple IT projects simultaneously from initiation to completion.</li><li>Coordinate closely with the sales team to understand client requirements and project scope.</li><li>Work with the technical team to plan resources, allocate tasks, and ensure timely delivery.</li><li>Develop detailed project plans, including timelines, milestones, and deliverables.</li><li>Monitor project progress and handle any issues or escalations proactively.</li><li>Conduct project status meetings and prepare progress reports for internal and client review.</li><li>Ensure project documentation is complete, accurate, and up to date.</li><li>Maintain communication with clients to manage expectations and ensure satisfaction.</li><li>Manage budgets, timelines, and quality standards throughout the project lifecycle.</li><li>Evaluate project performance and implement process improvements for future projects.</li><li>Coordinate with procurement, finance, and admin teams for project-related needs.</li><li>Ensure compliance with company policies, safety standards, and UAE regulations.</li></ul><p>Requirements</p><ul><li>Bachelor&rsquo;s degree in information technology, Computer Science, Engineering, or related</li></ul><p>field.</p><ul><li>Minimum 3&ndash;5 years of project management experience in IT services or solutions.</li><li>Strong understanding of IT infrastructure, networking, software, and system</li></ul><p>implementation projects.</p><ul><li>Excellent communication, leadership, and team management skills.</li><li>Strong organizational and multitasking abilities with attention to detail.</li><li>Proficiency in MS Office, MS Project, or any project management tools.</li><li>Ability to work under pressure and deliver high-quality results.</li><li>UAE Driving License and own car &ndash; preferred / considered an advantage.</li><li>PMP certification will be an added advantage.</li></ul><p>Preferred Skills</p><ul><li>Client relationship management.</li><li>Technical understanding of IT solutions and products.</li><li>Problem-solving and conflict resolution.</li><li>Time management and decision-making skills.</li></ul><p>Job Type: Full-time</p><p>Pay: AED3,000.00 - AED6,000.00 per month</p>

Project Manager

ACS technologies

<p>Position Overview:</p><p>We are seeking an experienced and highly motivated Senior Business Development Executive&ndash; IT Sales and Services to join our team. The ideal candidate will have a solid background in selling IT services and solutions, with the ability to develop strategies, identify new opportunities, and build lasting client relationships.</p><p>Key Responsibilities:</p><p>Identify and generate new business opportunities in domestic and international markets.</p><p>Promote and sell the company's IT services, including:</p><p>o Web Designing and Development</p><p>o Mobile Application Development</p><p>o Graphic Design</p><p>o Digital Marketing (SEO, SEM, SMM, PPC)</p><p>Develop and implement effective sales strategies to meet or exceed business targets.</p><p>Build and maintain strong relationships with new and existing clients.</p><p>Conduct client meetings, presentations, and product/service demonstrations.</p><p>Collaborate with internal teams to create proposals and project plans tailored to client requirements.</p><p>Manage the entire sales cycle from lead generation to deal closure.</p><p>Work closely with marketing teams to create case studies, pitch decks, and outbound campaigns.</p><p>Prepare weekly and monthly sales reports with detailed funnel analytics for management.</p><p>Maintain records of sales activity and prepare regular reports for management.</p><p>Comfortable working with clients from different geographies (US, UK, Middle East, Europe) and handling time zone overlaps.</p><p>Required Skills and Qualifications:</p><p>Bachelor's or Master's degree in Business Administration, Marketing, Information Technology, or a related field.</p><p>Hands-on experience with freelancing portals like Upwork, Freelancer, Fiverr, Guru, 99designs, and others is a must.</p><p>Strong understanding of IT services such as web development, app development, software solutions, etc.</p><p>Capacity to translate technical solutions (like MERN, MEAN, React Native, Swift, Flutter) into business benefits during client discussions.</p><p>Knowledge of email automation tools and lead qualification workflows to streamline prospecting.</p><p>Experience using LinkedIn Sales Navigator, Apollo.io, HubSpot, Zoho CRM, or Lemlist for outreach and tracking client communications.</p><p>Familiar with using analytics and conversion data to refine sales pipelines and optimize bidding strategy.</p><p>Ability to track KPIs like conversion ratio, response rate, average deal size, and repeat business percentage.</p><p>Ability to work independently and within a team to meet deadlines and targets.</p><p>What We Offer:</p><p>Competitive salary with performance-based incentives</p><p>A dynamic and growth-oriented work environment</p><p>Opportunities for career advancement and leadership</p><p>Exposure to diverse projects and clients</p><p>Job Types: Full-time, Contract<br/>Contract length: 24 months</p><p>Pay: AED3,500.00 - AED4,500.00 per month</p><p>Experience:</p><ul><li>IT Sales: 3 years (Preferred)</li><li>UAE Sales: 1 year (Preferred)</li></ul><p>Willingness to travel:</p><ul><li>75% (Preferred)</li></ul>

Business Development Executive

EmiraTalent

<p>NEW JOB Were HIRING! Call Centre TEAM LEAD / MANAGER Sharjah : Our client a leading IT & Security leader who provides premier management technical and professional services in the fields of Information Technology and Security Systems to help clients successfully manage complex businesses projects and facilities is looking to speak with Call Centre professionals that are considering a move.</p> Role Objective <p>Overseeing and leading the day day operations to ensure they meet or exceed performance and service quality goals; this role involves managing a team of call centre agents and the Site Support Team. You will be responsible for implementing strategies aimed at enhancing customer service operational efficiency and staff development.</p> <p>In addition you will be expected to act as a bridge between the client and internal cross functional teams serving as the point of contact for all EPM related concerns.</p> Key Responsibilities / Accountabilities <ul> <li>Lead mentor and motivate a call centre and site support team fostering a positive and productive work environment.</li> <li>Set performance goals and expectations for the team and provide ongoing feedback and coaching to ensure targets are met.</li> <li>Implement quality assurance programs and performance improvement plans to enhance the quality of customer interactions.</li> <li>Plan and manage staffing levels, schedules and workforce allocation to meet service level agreements (SLA) and operational requirements.</li> <li>Develop and deliver periodic internal training programs for call centre agents focusing on product knowledge, customer service skills and call handling techniques.</li> <li>Develop and deliver periodic internal training programs for the Site Support Team to enable them to better perform their job onsite.</li> <li>Implement cost saving measures while maintaining high quality service.</li> <li>Use data driven insights to make informed decisions and implement strategies.</li> <li>Stay current with call centre technologies and trends to optimize operations.</li> <li>Ensure that all customer interactions are handled professionally and in a manner that consistently delivers exceptional service.</li> <li>Preparing ad hoc reports to management and customer whenever required.</li> <li>Managing and updating stock inventory.</li> <li>Working with individuals or teams from different functional areas or departments together to achieve common goals and objectives.</li> <li>Maintaining strict confidentiality.</li> <li>Perform additional responsibilities that may be added from time to time depending on organizational requirements.</li> </ul> Qualifications <p>Required Experience: Manager</p>

Call Centre Team LeadManager

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