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it and automation engineer

Canonical

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder-led, profitable, and growing.
 
 
 We are hiring a
 
 Senior Site Reliability / Gitops Engineer
 
 to our Information Systems (IS) team. This role is an opportunity for an "automation-first" senior technologist with a passion for Linux to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products. If you have experience of IT operations automation, Infrastructure as Code and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical.
 
 
 
 Job Summary
 
 
 
 The IS team at Canonical supports and maintains all of Canonical's IT production services. The team is in charge of running services used by over 60 million Ubuntu users.
 
 
 As an Senior SRE &amp; Gitops engineer you'll be in a unique position to drive operations automation to the next level, both in our own private clouds as well as in the public clouds. We do this by utilizing the best of open source infrastructure as code software, software development practices such as CI/CD pipelines, and Canonical's leading products for software operation automation.
 
 
 In addition to defining the infrastructure as code, you will improve Canonical products and the open-source technologies they're based on by providing critical feedback to developers on how their products operate at scale. This is done by submitting bugs (and sometimes writing pull requests) and collaborating on design and implementations with other teams within the company.
 
 
 You'll be part of a global team of SREs that work together and support each other to provide the best possible services to our company, Canonical's customers and the Ubuntu Community.
 
 
 
 As a Senior Site Reliability / Gitops Engineer you will
 
 
 
 <ul>
 <li>
 Drive the development of automation, Gitops in your team as an embedded tech lead
 </li>
 <li>
 Closely collaborate with the IS architect to align your solutions with the IS architecture vision
 </li>
 <li>
 Design and architect services that IS can offer to the organization as products
 </li>
 <li>
 Apply your experience of IaC to develop infrastructure as code practice within IS by constantly increasing automation and improving IaC processes
 </li>
 <li>
 Automate software operations for re-usability and consistency across private and public clouds, taking into consideration the complexities of distributed systems
 </li>
 <li>
 Maintain operational responsibility for all of Canonical's core services, networks, and infrastructure
 </li>
 <li>
 Develop skills in troubleshooting, capacity planning, and performance investigation, Setting up, maintaining and using observability tools such as Prometheus, Grafana, and Elasticsearch; design, implement and maintain monitoring and alerting for various systems and services
 </li>
 <li>
 Provide assistance and work with globally distributed engineering, operations, and support peers
 </li>
 <li>
 Be given uninterrupted development time to focus on larger projects and automation of manual tasks
 </li>
 <li>
 Share your experience, know-how and best practices with other team members in design sessions, mentorship and 'doing work together'
 </li>
 <li>
 Carry final responsibility for time-critical escalations
 
 
 </li>
 </ul>
 What we are looking for in you
 
 
 <ul>
 <li>
 A modern view on hosting architecture, driven by infrastructure as code across both private and public clouds.
 </li>
 <li>
 A product mindset thriving to develop products rather than solutions.
 </li>
 <li>
 Python software development experience, with large projects
 </li>
 <li>
 Experience working with Kubernetes or other container orchestration systems.
 </li>
 <li>
 Proven exposure to manage and deploy cloud infrastructure with code.
 </li>
 <li>
 Practical knowledge of Linux networking, routing, and firewalls
 </li>
 <li>
 Affinity with various forms of Linux storage, from Ceph to Databases
 </li>
 <li>
 Hands-on experience administering enterprise Linux servers
 </li>
 <li>
 Extensive knowledge of cloud computing concepts and technologies
 </li>
 <li>
 Bachelor's degree or greater, preferably in computer science or related engineering field
 </li>
 <li>
 Able to communicate clearly and effectively in English over email, chat, video or voice calls and in-person
 </li>
 <li>
 Motivated and able to troubleshoot from kernel to web, and willing to ask others when appropriate
 </li>
 <li>
 A willingness to be flexible and able to learn new things quickly
 </li>
 <li>
 Be inspired by the needs of fast-changing environments
 </li>
 <li>
 Happy to work within distributed teams
 </li>
 <li>
 Be passionate and familiarized about open-source, especially Ubuntu or Debian
 
 
 </li>
 </ul>
 What we offer colleagues
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Team Member Assistance Program &amp; Wellness Platform
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass and travel upgrades for long-haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Senior Site Reliability / Gitops Engineer

Sensia Global

<div>
 
 About Sensia
 
 
 
 We bring together the
 
 
 best of the best
 
 
 : the pioneering process automation, real-time control and IoT technologies of Rockwell Automation, combined with the unmatched measurement and instrument, software and analytics capabilities of Schlumberger. Sensia is further strengthened by the oil and gas domain expertise and artificial lift experience shared by Rockwell Automation and Schlumberger. The result is Sensia &ndash; the leading automation specialist in oil and gas production, transportation and processing with a team of more than 1,000 experts serving customers globally in more than 80 countries. As the first fully integrated oilfield automation solutions provider, Sensia makes the production, transportation and processing of oil and gas simpler, safer, more secure, more productive and better understood from end to end. Now every oil and gas company can experience the advantages of industrial-scale digitalization and seamless automation, enabling each asset to operate more productively and more profitably.
 
 
 We are also looking for the
 
 
 best of the best
 
 
 to join our team. If you have top-tier talent with a collaborative mindset, exceptional problem-solving skills, and the ability to generate innovative, out-of-the-box solutions. We would love to have you join our team!
 
 
 
 Job Description
 
 
 
 
 Job Summary:
 
 
 
 We are seeking a highly motivated Production Systems Engineer (Digital Oilfield Solutions) with a strong background in production engineering and oilfield management systems to support and grow our Digital Oilfield Solutions and related applications. The ideal candidate will have a deep understanding of oil and gas production operations, experience implementing digital workflows, and a proven ability to identify business opportunities and drive solution adoption within client organizations.
 
 
 
 Key Responsibilities
 
 
 
 
 Technical &amp; Operational Excellence
 
 
 
 <ul>
 <li>
 Design, implement, and maintain multiple production operational workflows used by production and reservoir engineering teams.
 </li>
 <li>
 Develop and configure workflows covering:
 </li>
 <li>
 Daily data acquisition, data validation, and quality control rules.
 </li>
 <li>
 Well test validation, rate estimation, and back allocation.
 </li>
 <li>
 Asset and well-level surveillance, well performance, and shortfall analysis.
 </li>
 <li>
 Waterflood monitoring and optimization.
 </li>
 <li>
 Custom calculations and advanced analytics in our Digital Oilfield Solutions portfolio.
 </li>
 <li>
 Create intuitive visualization and reporting dashboards for clients to verify daily data, track KPIs, and communicate insights to stakeholders.
 </li>
 <li>
 Collaborate closely with cross-functional client teams, including Production, Reservoir, and IT departments, to ensure seamless workflow integration and system reliability.
 </li>
 <li>
 Conduct client training sessions and technical workshops to ensure effective utilization of deployed workflows and software tools.
 
 
 </li>
 </ul>
 
 Business Development &amp; Client Engagement
 
 
 
 <ul>
 <li>
 Identify and evaluate business opportunities to expand the use of our digital oilfield solutions across client projects.
 </li>
 <li>
 Engage proactively with key client stakeholders to upsell, cross-sell, and propose enhancements to existing solutions.
 </li>
 <li>
 Support the commercial team with technical presentations, proposal development, and proof-of-concept demonstrations.
 </li>
 <li>
 Serve as a technical advisor to clients, translating field challenges into actionable digital solutions.
 </li>
 <li>
 Maintain strong, trust-based client relationships to ensure long-term engagement and satisfaction.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Petroleum Engineering, Production Engineering, or a related discipline.
 </li>
 <li>
 5+ years of experience in production engineering within the oil and gas industry.
 </li>
 <li>
 Proven experience implementing and supporting digital oilfield management platforms.
 </li>
 <li>
 Demonstrated business development or technical sales experience, preferably in oilfield digital solutions.
 </li>
 <li>
 Strong analytical, problem-solving, and presentation skills.
 </li>
 <li>
 Excellent communication and interpersonal abilities, capable of working with multidisciplinary teams and senior stakeholders.
 </li>
 <li>
 Language skills: Advanced English required; Arabic a plus
 </li>
 <li>
 Willingness to travel to client sites within the region as needed.
 
 
 </li>
 </ul>
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 Familiarity with production optimization, reservoir surveillance, and digital transformation initiatives in oil and gas.
 </li>
 <li>
 Experience in preparing and delivering technical proposals, client demos, and proofs of concept.
 </li>
 <li>
 Knowledge of data visualization tools (Power BI, Spotfire, etc.) is a plus.
 </li>
 </ul>
</div>

Production Systems Engineer (Digital Oilfield Solutions)

VERTEX ENGINEERING CONSULTANCY LLC

Job Title: Electrical Engineer &ndash; Oil &amp; Gas (Minimum 10 Years Experience)Location: Muscat, Oman Company: Vertex Engineering Consultancy LLCJob DescriptionVertex Engineering Consultancy LLC is looking for a highly experienced Electrical Engineer with a strong background in Oil &amp; Gas projects. The ideal candidate must have a minimum of 10 years of experience, preferably with Gulf (GCC) experience, and hands-on involvement with major Omani Oil &amp; Gas operators and EPC companies.Candidates with experience working on brownfield, greenfield, wellhead, flowline, OHL, substations, and field modification works are strongly encouraged to apply.Key Responsibilities<ul><li>Perform detailed electrical design and engineering for Oil &amp; Gas facilities.</li><li>Prepare single-line diagrams, load lists, cable sizing, earthing/lightning design, equipment selection, and engineering deliverables.</li><li>Review vendor documents, engineering drawings, construction packages, and material specifications.</li><li>Coordinate with multi-discipline teams and ensure compliance with project requirements.</li><li>Conduct site visits, prepare as-built documentation, and support construction/commissioning teams when required.</li><li>Ensure compliance with Oman Oil &amp; Gas standards (PDO SPs, OQ GN standards, IEC, IEEE, NEC, IP codes, etc.).</li><li>Prepare technical reports, calculations, and method statements.</li><li>Participate in project meetings, technical discussions, and client interactions.</li></ul>Required Experience<ul><li>Minimum 10 years of experience as an Electrical Engineer in Oil &amp; Gas sector.</li><li>Strong working knowledge of:</li><li>Wellhead &amp; Production Facilities &ndash; including ESP/PCP installations, WHCP interfaces, surface facilities, and brownfield tie-ins.</li><li>Pipeline &amp; Flowline Electrical Systems &ndash; cathodic protection, valve automation packages, FO/telecom integration, and ESD system interfaces.</li><li>Plant Substations, MCC &amp; LV/MV Switchgear &ndash; design, protection coordination, relay settings, power distribution, and equipment specification.</li><li>Overhead Line (OHL) Systems &ndash; plant feeder lines, 11 kV/33 kV overhead distribution, and field power supply networks.</li><li>Electrical Load Analysis &amp; Protection Studies &ndash; short-circuit studies, motor starting analysis, transformer sizing, load lists, and protection philosophies for oil &amp; gas process plants.</li><li>Hazardous Area Classification (ATEX/IECEx) &ndash; equipment selection, zoning for plant process units, and compliance with HC gas and vapor classifications.</li><li>Experience working with Oman-based clients (preferred):</li></ul>Preferred Oman Client ExposureCandidates who have previously worked on projects for:<ul><li>PDO (Petroleum Development Oman)</li><li>OQ / OQGN / OQEP</li><li>Occidental Oman (OXY)</li><li>CCED (CC Energy Development)</li><li>Daleel Petroleum</li></ul>Job Types: Full-time, PermanentPay: RO800.000 - RO1,000.000 per month

Electrical Engineer

Norconsult Telematics

<div>
 
 
 Position Objectives:
 
 
 <ul>
 <li>
 Develop and implement comprehensive frameworks for IT Operations Management and IT Asset Management to enhance service reliability, operational efficiency, and asset control.
 </li>
 <li>
 Ensures real-time monitoring, automated alerting, and proactive issue resolution aligned with industry best practices.
 </li>
 <li>
 Oversees the full lifecycle of IT assets, ensuring compliance, optimization of costs, and proper governance.
 </li>
 <li>
 Design the IT Analytics Solution (ITAS) to enable data-driven decision-making across ITSM, ITOM, and ITAM domains.
 </li>
 <li>
 Ensures seamless integration of operations, asset insights, and analytics for improved service delivery.
 </li>
 </ul>
 
 
 
 
 
 Job Description &amp; Responsibilities:
 
 
 <ul>
 <li>
 Develop and maintain the ITOM framework, including monitoring, alerting, event correlation, and automation workflows.
 </li>
 <li>
 Implement proactive operational practices to reduce downtime and enhance service performance.
 </li>
 <li>
 Build a complete ITAM framework overseeing asset lifecycle stages&mdash;procurement, onboarding, utilization, maintenance, and retirement.
 </li>
 <li>
 Establish policies for asset compliance, governance, licensing, warranty tracking, and audit readiness.
 </li>
 <li>
 Design and implement the IT Analytics Solution (ITAS) to provide unified dashboards and insights across ITSM, ITOM, and ITAM.
 </li>
 <li>
 Integrate monitoring tools, CMDB data, and asset repositories to support accurate operational visibility.
 </li>
 <li>
 Conduct root cause analysis using operational and asset data, recommending preventive actions.
 </li>
 <li>
 Collaborate with ITSM, NOC, SOC, and procurement teams to align processes and enhance cross-domain efficiencies.
 </li>
 <li>
 Optimize asset utilization and cost control by analyzing consumption, contracts, and lifecycle patterns.
 </li>
 <li>
 Develop SOPs, workflows, and governance models for ITOM, ITAM, and ITAS functions.
 </li>
 <li>
 Support tool evaluation and implementation (e.g., ServiceNow ITOM/ITAM, BMC, SolarWinds, ManageEngine).
 </li>
 <li>
 Provide training and knowledge transfer on monitoring practices, asset governance, and analytics capabilities.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, Engineering, or related field.
 </li>
 <li>
 Experience: Minimum 8+ years in IT Operations, Asset Management, or infrastructure governance roles.
 </li>
 <li>
 Strong knowledge of ITOM and ITAM concepts, frameworks, and automation practices.
 </li>
 <li>
 Experience with monitoring platforms (e.g., SolarWinds, Dynatrace, Zabbix, Nagios) and asset management tools.
 </li>
 <li>
 Hands-on experience designing workflows and lifecycle processes for IT assets.
 </li>
 <li>
 Knowledge of CMDB structures, discovery tools, and integration methods.
 </li>
 <li>
 Experience building analytics dashboards using BI or IT analytics platforms.
 </li>
 <li>
 Strong skills in documentation, governance, and process standardization.
 </li>
 <li>
 Certifications such as ITIL, ServiceNow ITAM/ITOM, or related credentials are preferred.
 </li>
 <li>
 Excellent command of English, with Arabic proficiency considered an added advantage.
 </li>
 </ul>
</div>

IT Operations and Asset Management Specialist

creative pack om

About the RoleWe are seeking a dynamic and experienced (Omani) - Business Development Manager (BDM) to lead our IT offshore sales activities in Oman. The ideal candidate will be responsible for driving revenue growth, managing a BD team, and building strong long-term client relationships across multiple markets.Key ResponsibilitiesSales &amp; Business Growth<ul><li>Lead offshore IT sales initiatives and ensure ongoing revenue growth.</li><li>Develop and execute sales strategies, business plans, and forecasts.</li><li>Acquire new clients and maximize business from existing customers.</li><li>Manage international leads and adjust to cross-timezone communication when needed.</li></ul>Team Leadership &amp; Management<ul><li>Manage and mentor a Business Development team of 10+ members.</li><li>Define targets, monitor KPIs, and ensure consistent performance.</li><li>Ensure team alignment with organizational expectations and goals.</li><li>Provide coaching, support, and continuous development for the team.</li></ul>Client Relationship Management<ul><li>Develop and maintain strong, long-term client relationships.</li><li>Represent the company in meetings, presentations, and negotiations.</li><li>Act as the primary point of contact for key accounts.</li></ul>Operational &amp; Reporting Activities<ul><li>Prepare and present regular performance reports to management.</li><li>Maintain high-quality organizational practices and manage multiple priorities efficiently.</li><li>Operate with minimal supervision while remaining proactive and results-driven.</li></ul>Tools &amp; Technology Utilization<ul><li>Proficient in MS Word, Excel, Outlook, and PowerPoint.</li><li>Strong experience with CRM tools- especially HubSpot:</li><li>Lead &amp; contact management</li><li>Pipeline and deal tracking</li><li>Email/call tracking</li><li>Meeting scheduling</li><li>Workflow &amp; task automation</li><li>AI-powered tools like Breeze for enhanced prospecting</li><li>Ability to integrate CRM with sales, marketing, and operational tools.</li><li>Capable of using dashboards, forecasting tools, multichannel outreach automation, and analytics.</li></ul>Profile Requirements<ul><li>5+ years of experience in IT offshore sales &amp; marketing.</li><li>Experience managing a BD team of 10+ professionals.</li><li>Strong communication, negotiation, and IT fluency.</li><li>Confident dealing with senior stakeholders and decision-makers.</li><li>Organized, multitasking, proactive, and target-driven.</li><li>Comfortable using modern CRM systems (HubSpot or equivalent).</li><li>Self-driven, ambitious, and committed to achieving KPIs.</li></ul>The role follows a combined compensation model consisting of a fixed monthly salary and a commission plan linked to revenue generation and KPI achievement.Please send your CV if you are interestedJob Type: Full-timePay: RO450.000 - RO650.000 per monthApplication Question(s):<ul><li>Where do you live ? </li><li>How many years experience do you have ?</li><li>What CRM tool are you aware of ? </li><li>What is the highest monthly sales revenue you have achieved in your career?</li></ul>Language:<ul><li>Engilsh (Preferred)</li></ul>

Business Development Manager (BDM) - Omani

G-NIUS | Powered by Goodman Masson

<div>
 
 We are seeking an experienced IT Support Engineer (Infrastructure &amp; Operations) to join a well-established organisation in Muscat, Oman. This is a full-time, on-site position offering the opportunity to take hands-on ownership of the entire IT production environment and ensure rock-solid, secure, and locally compliant infrastructure that supports business growth and operational continuity.
 
 
 As IT Support Engineer, you will be the go-to technical expert responsible for the day-to-day operation, monitoring, and evolution of all on-premise (and colocation) infrastructure, platforms, and office IT services in a fast-moving commercial environment.
 
 
 Key Responsibilities:
 
 <ul>
 
 <li>
 Manage and support of the full IT infrastructure stack (servers, storage, networking, telephony, Wi-Fi, end-user workplaces).
 </li>
 <li>
 Deploy, maintain, and continuously improve locally hosted / colocation IT services in full compliance with government regulations and data-sovereignty requirements.
 </li>
 <li>
 Implement and enforce standards, policies, processes, and procedures for infrastructure operations and information security.
 </li>
 <li>
 Perform capacity planning and scalability improvements to support business growth.
 </li>
 <li>
 Lead change management and smooth, low-risk deployment of updates and new solutions into production.
 </li>
 <li>
 Own incident, problem, and issue management - rapid resolution and root-cause analysis for production incidents.
 </li>
 <li>
 Design, build, and operate comprehensive monitoring and alerting solutions to meet business SLAs and enable proactive issue prevention.
 </li>
 <li>
 Provide 2nd/3rd-line support for office IT (network, VPN, Wi-Fi, IP telephony, printers, workstations, Microsoft 365/Exchange).
 </li>
 <li>
 Manage relationships with local ISPs, colocation providers, and hardware/software vendors.
 </li>
 <li>
 Contribute to IT budgeting, licensing, and asset lifecycle management.
 </li>
 </ul>
 
 
 Requirements:
 
 <ul>
 
 <li>
 Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
 </li>
 <li>
 Minimum 4-6 years of hands-on experience in IT infrastructure and operations support.
 </li>
 <li>
 Strong working knowledge of:
 
 
 Windows Server (AD, DNS, DHCP, GPO), Exchange/Exchange Online
 
 
 Networking (LAN/WAN, Cisco/MikroTik/Fortinet, VLANs, VPN, firewalls)
 
 
 Virtualization (VMware or Hyper-V) and shared/nas storage
 
 
 Cloud platforms (AWS, Azure, or GCP exposure is a plus but all services must remain local)
 
 
 Monitoring tools (Zabbix, PRTG, Nagios, SolarWinds, etc.)
 
 </li>
 </ul>
 
 <ul>
 
 <li>
 Solid understanding of ITIL practices (incident, problem, change, capacity management).
 </li>
 <li>
 Experience running on-premise or colocation environments under strict regulatory and data-residency rules.
 </li>
 <li>
 Excellent analytical and troubleshooting skills with a proactive, "own-until-fixed" mindset.
 </li>
 <li>
 Good communication skills and ability to explain technical topics to non-technical stakeholders.
 </li>
 <li>
 Intermediate or higher written and spoken English (Arabic is an advantage).
 </li>
 <li>
 Relevant certifications (MCSE, CCNA, CompTIA Server+, ITIL Foundation, etc.) are highly desirable.
 </li>
 </ul>
</div>

IT Support Engineer (Infrastructure & Operations)

Klystron Global LLC

Job SummaryApplication Support Engineer responsibilities include resolving Hardware issues, Application issues, network issues, configuring systems and using remote connections to provide immediate support. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If you&rsquo;re naturally a helper, enjoy assisting people with computer issues and can explain technical details simply, we&rsquo;d like to meet you. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.Job Responsibilities<ul><li>Research and identify solutions to software and hardware issues</li></ul><ul><li>Diagnose and troubleshoot technical issues, including account setup and network configuration</li></ul><ul><li>Ask customers targeted questions to quickly understand the root of the problem</li></ul><ul><li>Track computer system issues through to resolution, within agreed time limits</li></ul><ul><li>Talk clients through a series of actions, either via phone, email or chat, until they&rsquo;ve solved a technical issue</li></ul><ul><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</li></ul><ul><li>Provide prompt and accurate feedback to customers</li></ul><ul><li>Refer to internal database or external resources to provide accurate tech solutions</li></ul><ul><li>Ensure all issues are properly logged</li></ul><ul><li>Priorities and manage several open issues at one time</li></ul><ul><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting</li></ul><ul><li>Prepare accurate and timely reports</li></ul><ul><li>Document technical knowledge in the form of notes and manuals</li></ul><ul><li>Maintain jovial relationships with clients</li></ul>Job Requirements<ul><li>Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role</li></ul><ul><li>Hands-on experience with Windows/Linux/Mac OS environments</li></ul><ul><li>Hands on experience in supporting ATM or Kiosks</li></ul><ul><li>Hands on experience in supporting applications</li></ul><ul><li>Good understanding of SQL</li></ul><ul><li>Good understanding of computer systems, mobile devices and other tech products</li></ul><ul><li>Ability to diagnose and troubleshoot basic technical issues</li></ul><ul><li>Familiarity with remote desktop applications and help desk software (eg. Zendesk)</li></ul><ul><li>Excellent problem-solving and communication skills</li></ul><ul><li>Ability to provide step-by-step technical help, both written and verbal</li></ul><ul><li>BS degree in Information Technology, Computer Science or relevant field</li></ul><ul><li>Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus</li></ul><ul><li>Good command of English.</li></ul>Job Types: Full-time, PermanentPay: RO300.000 - RO500.000 per monthApplication Question(s):<ul><li>Do you have Oman Driving License?</li></ul>

Application Support Engineer

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