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it operations analyst

The Emirates Group

<div><h5 class="jobSectionHeader"><b>Job Purpose
</b></h5><p>At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers &lsquo;Fly Better&rsquo;. Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the world&rsquo;s largest international airline and become a vital part of our cutting-edge information and technology team as an <b>IT Service Management Analyst.
</b></p><p>As an <b>IT Service Management Analyst </b>, you will perform a continuous cycle of service improvements to the operational services through service performance analytics via rigorous analysis of various operational data such as incident, problem, change, service continuity, infrastructure capacity, cost of operations and insights from observability tools. As well as define, implement and maintain the service level KPIs and standards and ensure the agreed service levels are met.
</p><p>In this role, you will:
</p><ul><li>Conduct detailed impact analysis capacity planning and ensure that proper testing of proposed problem fixes are completed successfully before changes to the production environment are requested. Take end to end responsibility for all proactive problems until permanent resolution ensuring that continuous progress updates are communicated to the key stakeholders. Escalate problems that age are resulting in recurring incidents for the business.
</li><li>Utilize analytical skills and tools in order to identify record, trends, and analyse all problems that are assigned. Liaise effectively with the incident management teams, Application support teams and technical teams to ensure all problems are investigated, diagnosed, have root cause analysis performed by severity and impact criticality.
</li><li>Proactively identify potential issues which might become incidents, communicate the same to line management and provide cost effective solutions in a timely fashion. Analyse incidents/alerts from Observability tools to ensure that potential problems are proactively detected and fixed before they cause business impact.
</li><li>Work with the IT Management team of Portfolio heads, Service Managers and IT Technical Managers to develop service performance dashboards and reports for Emirates Group IT customers.
</li><li>Ensure that the SLO and SLAs are adhered to and supported by the relevant technical teams. Report and measure service availability in line with agreed service levels. Ensure that the SLOs are supported by the relevant Emirates Group departments (e.g. Procurement &amp; Logistics, HR, legal) through operational level agreements (OLAs), and by external suppliers via Underpinning Contracts (UCs).
</li><li>Own and maintain the service catalogue for all available services to drive standardization and rationalization of all production services. Liaise with IT strategy and Architecture to ensure the service catalogue supports the strategic directions for IT.
</li><li>Coordinate with all required IT teams to ensure services specifications, tools and resources are committed for implementing the agreed services according to SLOs. Identify and agree Service Quality Plans &amp; KPIs with required IT teams to ensure improvement to service levels.
</li><li>Monitor SLO compliance reports and customer scorecard feedback and liaise with relevant portfolio team and Technical teams to investigate non-compliance incidents and to implement improvement processes where appropriate. Assess the financial implications of SLO violations.
</li><li>Ensure that operational monitoring, escalation and renewal terms agreed with external suppliers through UCs is adhered to and to protect the interest of Emirates Group IT in a manner consistent with the contract terms. Support and review IT Service Continuity plans, testing and strategy for all IT services provided to the Group, to verify their validity and efficiency.
</li><li>Where a team is assigned, plan, development and monitor staff performance. Implement new strategies to enhance and maintain their motivation levels to ensure provision of customer focused and competitive services to the Emirates Group.
</li></ul><h5 class="jobSectionHeader"><b>Qualification
</b></h5><p><b>To be considered for the role, you must meet the below requirements:
</b></p><ul><li>Degree or Honours (12+3 or equivalent) in Information Technology.
</li><li>5+ years of experience in IT Service Management or relevant.
</li></ul><p><b>Knowledge/Skills:
</b></p><ul><li>Specialist technical experience, within IT Service Delivery environment, which includes incident, problem, capacity, service level management and service continuity experience.
</li><li>Broad business domain knowledge.
</li><li>Broad operational and infrastructure knowledge (on premise, private cloud, public cloud).
</li><li>Broad user support knowledge.
</li><li>Broad financial knowledge.
</li><li>Broad application &amp; systems development knowledge.
</li><li>Problem management.
</li><li>Capacity management. Availability management.
</li><li>Service level management. IT Service continuity.
</li><li>ITSM Tools (e.g. ServiceNow). Reporting Tools (e.g. PowerBI).
</li></ul><p>Join our Technology Operations team, where you will play a pivotal role in our IT landscape, ensuring smooth operations and outstanding support for critical business functions globally. The team focuses on duty management, service support, infrastructure operations, change enablement, observability, and IT asset management. If you are passionate about delivering world-class IT services and fostering continuous improvement, we invite you to apply and contribute to the success of Emirates Group.
</p><h5 class="jobSectionHeader"><b>Salary &amp; benefits
</b></h5><p>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers .</p></div>

IT Service Management Analyst

Nahdi Medical Co.

<p>Act as the first level of IT technical support to Nahdi users in UAE Warehouse, Office, and Pharmacies regarding the hardware, software and inftrastructure to facilitate Nahdi s operations, maintain all the hardware devices and the software, and ensure standardization.</p><p><b>Accountabilities:</b></p><p><b>Hardware &amp; Software Issues/Requests:</b></p><ul><li>Receive Nahdi users  software and hardware issues/requests through e-mail, system alerts etc to solve the issue directly within the agreed Service Level Agreement (SLA) or reassign to the concerned IT team.</li><li>Update the receiving form to Nahdi users of the new hardware received on the IT Asset Management System to ensure proper asset management.</li><li>Receive job tickets from helpdesk and solve the problems (Remotely or by attending the store) within the time mentioned in the SLA.</li><li>Prepare new POS units and install all standard software s (Oracle Retail program, antivirus, Open Office, etc .) for delivery to stores.</li><li>Escalate and Report un-resolved issues to the POS Supervisor until resolved.</li><li>Execute preventive maintenance &amp; plans (Security Policies, New Projects &amp; Tasks) in accordance with POS Supervisor.</li><li>Install and maintain POS printers and accessories.</li><li>Conducting regular visits as a preventive action.</li></ul><p><b>New Hires:</b></p><ul><li>Execute the tickets -received from the supervisor- of the new hires through the creation of e-mail user, windows installation, the approved required applications, access on the business domain .etc to ensure providing the IT services as per the job profile.</li></ul><p><b>Hardware &amp; Software:</b></p><ul><li>Ensure the maintenance of Nahdi hardware though the review of the warranty (expiry date and specifications) the preparation of the receiving form  to be signed by the vendor- and the communication with the contracted vendors to ensure on-time maintenance.</li><li>Maintain the IT support asset inventory through the check of the hardware per the monthly periodic maintenance plan, receiving the new hardware devices and preparation of the hardware for the usage to meet the business requirements.</li><li>Maintain the users  software and applications (such as antivirus, Microsoft Office etc.) through ensuring the timely update per the monthly periodic maintenance plan to prevent software conflict with old versions and upgrades and to ensure compatibility with the business use.</li></ul><p><b>Infrastructure:</b></p><ul><li>Manages network &amp; communication issues of the data center Operations</li><li>Troubleshoot network problems when occurred and prepare incident reports</li><li>Implement approved network security policies and procedures</li><li>Monitor network for any un-usual activity</li></ul><p><b>Trends &amp; Technologies:</b></p><ul><li>Keep up-to-date with new trends and technologies in IT field</li></ul><p><b>Work Environment:</b></p><ul><li>Indoors : 100%</li><li>Working Days : 5 Working Days</li><li>Days off : 2 Days Off</li><li>Working Hours : 8:00 AM 6:00 PM (1 hour break) (on call)</li></ul>

IT Operations Support Specialist

Nahdi

<p>Receive Nahdi users  software and hardware issues/requests through e-mail, system alerts etc to solve the issue directly within the agreed Service Level Agreement (SLA) or reassign to the concerned IT team.</p>
<p>Update the receiving form to Nahdi users of the new hardware received on the IT Asset Management System to ensure proper asset management.</p>
<p>Receive job tickets from helpdesk and solve the problems (Remotely or by attending the store) within the time mentioned in the SLA.</p>
<p>Prepare new POS units and install all standard software s (Oracle Retail program, antivirus, Open Office, etc .) for delivery to stores.</p>
<p>Escalate and Report un-resolved issues to the POS Supervisor until resolved.</p>
<p>Execute preventive maintenance &amp; plans (Security Policies, New Projects &amp; Tasks) in accordance with POS Supervisor.</p>
<p>Install and maintain POS printers and accessories.</p>
<p>Conducting regular visits as a preventive action.</p>
<p>Execute the tickets -received from the supervisor- of the new hires through the creation of e-mail user, windows installation, the approved required applications, access on the business domain .etc to ensure providing the IT services as per the job profile.</p>
<p>Ensure the maintenance of Nahdi hardware though the review of the warranty (expiry date and specifications) the preparation of the receiving form  to be signed by the vendor- and the communication with the contracted vendors to ensure on-time maintenance.</p>
<p>Maintain the IT support asset inventory through the check of the hardware per the monthly periodic maintenance plan, receiving the new hardware devices and preparation of the hardware for the usage to meet the business requirements.</p>
<p>Maintain the users  software and applications (such as antivirus, Microsoft Office etc.) through ensuring the timely update per the monthly periodic maintenance plan to prevent software conflict with old versions and upgrades and to ensure compatibility with the business use.</p>
<p>Manages network &amp; communication issues of the data center Operations</p>
<p>Troubleshoot network problems when occurred and prepare incident reports</p>
<p>Implement approved network security policies and procedures</p>
<p>Monitor network for any un-usual activity</p>
<p>Keep up-to-date with new trends and technologies in IT field br&gt;</p>

Glow Beauty On Demand

<br>Job Title<br>Business Analyst   Manufacturing Operations<br>Job Description<br>Business Analyst   Manufacturing Operations<br> <br>Role Summary<br>Capgemini Engineering is looking for a skilled Business Analyst to optimize manufacturing operations through process mapping, gap analysis, and data-driven recommendations. This role involves collaborating with cross-functional teams to support Industry 4.0 transformation initiatives, enhance business performance, and ensure successful implementation of digital solutions.<br> <br>Employment Overview<br>Job Location: Dubai, UAE<br>Industry: Information Technology and Services<br>Function: Business Analysis<br>Salary: 22000-28000 monthly (Market estimated)<br>Gender: Any<br>Candidate Nationality: Any<br>Job Type: Full-time<br> <br>Key Responsibilities<br> <br>* Gather and document business requirements from stakeholders and translate them into functional specifications<br>* Conduct gap analysis to identify inefficiencies and propose process improvements<br>* Develop process flows, business cases, and user stories for solution design<br>* Collaborate with IT, operations, and finance teams to align requirements and solutions<br>* Support Agile/Scrum-based project management activities including planning, tracking, and reporting<br>* Perform data analysis to identify trends and inform business decisions<br>* Assist in creating and executing test plans to validate new systems and processes<br>* Provide end-user training and ongoing support for new solutions and tools<br> <br>Ideal Profile<br> <br>* Bachelor s degree in Business Administration, Information Systems, Manufacturing Operations Engineering, or related field<br>* 4+ years of experience as a Business Analyst within a manufacturing operations context<br>* Proven experience in Industry 4.0 or Smart Manufacturing initiatives<br>* Proficient in business process modeling tools, PowerPoint, and Excel<br>* Strong analytical and problem-solving abilities with excellent attention to detail<br>* Familiarity with Agile/Scrum methodologies<br>* Certifications like CBAP or PMI-PBA are a plus<br>* Excellent interpersonal and communication skills<br> <br>Why Join Capgemini<br> <br>* Flexible work arrangements including remote and hybrid options<br>* Career development programs with opportunities for global mobility<br>* Access to certifications and training in cutting-edge technologies<br>* A diverse and inclusive workplace that values innovation and collaboration<br> <br>About Capgemini<br>Capgemini is a global leader in technology and engineering services, operating in more than 50 countries with over 340,000 professionals. The company specializes in digital transformation, sustainable solutions, and advanced technology services, helping clients accelerate business growth and achieve measurable impact through AI, cloud, data, and automation.<br> <br>Looking to hire top talent for digital transformation roles in UAE? Post jobs free with employer credits on our leading job board today.<br>Post Details <br>

Business Analyst Manufacturing Operations

Inumellas Consultancy Services

<p><b>Job Title: Temenos T24 Business Analyst </b></p> <p>Experience - 6+ Years </p> <p>Location: Dubai / India (Hybrid or Remote options available)</p> <br> <br> <p> <strong>Required Skills : </strong> </p> <br> <ul> <li>6+ years of experience as a Temenos T24 Functional / Business Analyst.</li> <li>Hands-on exposure to multiple T24 modules (Core, AA, Funds Transfer, Payments, Trade Finance, etc.).</li> <li>Strong understanding of T24 lifecycle, including parameterization, versioning, and local development.</li> <li>Experience with TCIB / IRIS / TAP / Temenos Transact preferred.</li> <li>Solid knowledge of banking operations, financial products, and regulatory requirements.</li> <li>Proven track record in requirement elicitation, functional documentation, and stakeholder management.</li> <li>Experience in SQL and data mapping for report validation will be an advantage.</li> </ul> <b><br> </b><p><b>Role: Software Development - Other</b></p><p>Industry Type: IT Services &amp; Consulting</p><p>Department: Engineering - Software &amp; QA</p><p>Employment Type: Full Time, Permanent</p><p>Role Category: Software Development</p><p>Education</p><p>UG: Any Graduate</p><p>PG: Any Postgraduate</p>

T24 Business Analyst

DTS Solution

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 Work as a Cyber SOC Tier 1 Analyst in DTS Solution   HawkEye CSOC cyber command center.<br> </li>
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 The security analyst Tier 1 monitors security events from the various SOC entry channels (SIEM, Tickets, Email and Phone), based on the security event severity, escalate to managed service support teams, tier 2 security analyst, and/or customer as appropriate to perform further investigation and resolution.<br> </li>
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 Reviews trouble tickets generated by SIEM Leverages emerging threat intelligence (IOCs, updated rules, etc.) to identify affected systems and the scope of the attack.<br> </li>
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 Reviews and collects asset data (configs, running processes, etc.) on systems for further investigation.<br> </li>
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 Will actively monitor security threats and risks, provide in-depth incident analysis, evaluate security incidents, and will provide proactive threat research.<br> </li>
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 Work closely with the Tier 2 Analyst to assess risk and provide recommendations for improving DTS Solution - HawkEye CSOC s customer security posture.<br> </li>
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 Participate in security incident management and vulnerability management processes. Identify, perform, review or track security incident investigations to resolution and identify lessons learnt.<br> </li>
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 Identify, perform or review root cause analysis efforts following incident recovery to enhance operations.<br> </li>
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 Participate in evaluating, recommending, implementing, and troubleshooting security. solutions and evaluating IT security of the new IT Infrastructure systems.<br> </li>
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 Ensure that corporate data and technology platform components are safeguarded from known threats.<br> </li>
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 Develop, implement and test new SIEM use cases. Regularly identify and develop new use cases for automation and tuning of security tools<br> </li>
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 Provide technical guidance to the customer s technical teams during the configuration of new log sources.<br> </li>
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 Understanding and implementing the SOC processes and procedures.<br> </li>
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 Follow standard operating procedures for detecting, classifying, and reporting.<br> </li>
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 Triage events for criticality and escalate according to predefined processes incidents under the supervision of Tier 2 and Tier 3 staff.<br> </li>
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 Communicate effectively with customers, team-mates, and management.<br> </li>
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 Provide input on tuning and optimization of security systems.<br> </li>
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 Follow ITIL practices regarding incident, problem and change management.<br> </li>
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 Document and maintain customer build documents, security procedures and processes.<br> </li>
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 Stay up to date with current vulnerabilities, attacks, and countermeasures.<br> </li>
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 Reviews the latest alerts to determine relevancy and urgency.<br> </li>
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 Creates new trouble tickets for alerts that signal an incident and require Tier 2 / Incident Response review.<br> </li>
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 Manages and configures security monitoring tools (SIEM, SYSLOG, NETFLOW, FIM, SYSMON etc.)<br> </li>
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 3+ years of experience of network/security architecture or operations experience<br> </li>
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 Experience working on specific SOC/SIEM platforms<br> </li>
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 Excellent experience in Elastic (ELK), Splunk, Wazuh, LogRhythm<br> </li>
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 Experience in SOAR technologies   Demisto, Cybersponse, FortiSOAR, Swimlane<br> </li>
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 Excellent experience in MDR or EDR<br> </li>
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 Experience in using security tools   commercial and open source<br> </li>
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 Experience in defensive technologies   NGFW, AV, VPN, IPS, NETFLOW, DAM, WAF, Proxy, Web Filtering etc. Ability to inspect using PCAP files.<br> </li>
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 Knowledge with Threat Hunting and MITRE ATT&amp;CK Methodology<br> </li>
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 GIAC Certified Intrusion Analyst (GCIA)<br> </li>
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 GIAC Certified Enterprise Defender (GCED) issued by GIAC<br> </li>
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 GIAC Certified Incident Handler (GCIH) issued by GIAC<br> </li>
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 Certified Ethical Hacker (CEH) issued by EC-Council<br> </li>
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SOC Analyst - Tier 1

Dicetek

A leading IT services company in the UAE is seeking an experienced L2 SOC Analyst to enhance its security operations. The ideal candidate must possess in-depth knowledge of cloud security, incident response, and a variety of security management tools. Responsibilities include managing security incidents, analyzing logs, and ensuring robust network protection. This contract position offers a dynamic work environment with opportunities for professional growth.

L2 SOC Analyst: Cloud Security & Threat Intel (Contract)

Explore 6691+ It operations analyst in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

6691 it operations analyst jobs IN Dubai United Arab Emirates

IT Service Management Analyst

IT Operations Support Specialist

IT Operations Support Specialist

Business Analyst Manufacturing Operations

T24 Business Analyst

SOC Analyst - Tier 1

L2 SOC Analyst: Cloud Security & Threat Intel (Contract)