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senior business analyst

DT One

Senior Business Analyst - DT One Location: Dubai, United Arab Emirates About DT One DT One operates a global network for mobile top up solutions and innovative mobile rewards. By using smarter mobile technology solutions we enable more people in emerging economies to be more connected more often - so that no one is left out. Through our network of over 1,500 partners we interconnect over 550 mobile operators in 160 countries, with a market of more than five billion consumers. The DT One team is headquartered in Singapore with regional offices in Barcelona, Dubai, London, Manila and Miami. DT One is committed to empowering people and businesses through accessible and reliable mobile top ups and digital non cash micropayments, and is poised to play a pivotal role in shaping the future of cross border micropayments and digital value payments. Context of the role DT One is looking for a Senior Business Analyst to support our growth by gathering, analyzing, and documenting business requirements-translating them into functional specifications and actionable insights. You will be working with large datasets, performing gap analyses, and visualising business processes using tools including sequence diagrams. This role bridges the gap between business needs and technical implementation, enabling data driven decisions that improve products and operations. Experience in fintech or digital payments, particularly in prepaid products, telco integrations, cross border value flows, and FX, will be highly advantageous. What you'll do <ul> <li>Collaborate with internal and external stakeholders to gather business requirements and translate them into functional specifications, describing business requirements (stories, flows, diagrams) for engineers and architects.</li> <li>Analyze large datasets to extract insights that drive product strategy and business decisions.</li> <li>Create visual representations of business processes and data insights using tools like Tableau, Excel, and similar tools.</li> <li>Identify discrepancies between current and target states, providing actionable recommendations.</li> <li>Assist in User Acceptance Testing (UAT) and in preparing internal training materials to ensure team readiness.</li> <li>Update the Product Knowledge Base with accurate documentation, FAQs, and training materials.</li> </ul> Key Requirements <ul> <li>Bachelor's degree in Business Administration, Information Systems, Data Analytics, or a related field.</li> <li>5+ years in a Business Analyst role, ideally within the fintech or banking industry.</li> <li>Familiarity with Jira and Confluence.</li> <li>Use case modelling and UML notation experience is a considerable advantage.</li> <li>Technical writing experience is a plus.</li> <li>Proficient in data analysis and visualization tools (Tableau, Excel) and process mapping.</li> <li>Basic understanding of Agile methodologies.</li> <li>Strong analytical, problem solving, and communication skills, with attention to detail and a collaborative approach.</li> <li>Previous UX experience in B2C funnels (Figma, onboarding, conversion funnels).</li> </ul> Referrals increase your chances of interviewing at DT One by 2x. Get notified about new Senior Business Analyst jobs in Dubai, United Arab Emirates. Seniority level Mid Senior level Employment type Full time Job function Research, Analyst, and Information Technology

Senior Business Analyst

Kemipex

<div>
 
 
 Role Overview- Executive Secretary to MD/Sr Business Analyst- Business Performance
 
 
 
 
 
 
 The Executive Secretary will work closely with the C-level leadership team to support the development and execution of strategic initiatives of the company. This role is responsible for building financial models, conducting feasibility studies, analyzing market trends, and preparing business performance reports that enable data-driven decision making. The ideal candidate should be detail-oriented, analytical, and able to translate complex data into clear business insights for senior stakeholders.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Strategic Planning &amp; Executive Support
 
 
 <ul>
 <li>
 Collaborate with C-level management to drive and monitor the Group&rsquo;s strategic projects and initiatives.
 </li>
 <li>
 Prepare high-quality business presentations, dashboards, and performance review reports for executive leadership.
 </li>
 </ul>
 
 
 Financial &amp; Business Analysis
 
 
 <ul>
 <li>
 Develop comprehensive
 
 financial models
 
 ,
 
 feasibility studies
 
 , and
 
 cost-benefit analyses
 
 to support investment decisions and new business proposals.
 </li>
 <li>
 Prepare
 
 sales budgets
 
 ,
 
 sales targets
 
 , and support
 
 Sales &amp; Operations Planning (S&amp;OP)
 
 activities for the Group.
 </li>
 <li>
 Conduct
 
 gap analysis
 
 for monthly sales and gross margins to support pricing and commercial strategies.
 </li>
 </ul>
 
 
 Market &amp; Trade Analysis
 
 
 <ul>
 <li>
 Analyze global and regional
 
 import and export trade data
 
 to evaluate external market opportunities and competitive positioning.
 </li>
 <li>
 Provide insight-driven reports to support business development and strategic planning.
 </li>
 </ul>
 
 
 Performance Reporting &amp; Insights
 
 
 <ul>
 <li>
 Generate recurring and ad-hoc
 
 business performance reports
 
 with actionable recommendations for management.
 </li>
 <li>
 Build and maintain
 
 sales dashboards
 
 , KPI trackers, and performance monitoring systems.
 </li>
 </ul>
 
 
 Cost Control &amp; Operational Efficiency
 
 
 <ul>
 <li>
 Implement cost control initiatives by evaluating financial and operational data, identifying variances, and recommending corrective actions.
 </li>
 </ul>
 
 
 Banking &amp; Financial Relations
 
 
 <ul>
 <li>
 Lead interactions with financial institutions and support discussions related to
 
 credit facilities
 
 , banking documents, and financing requirements.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in finance, Business Administration, Accounting, Economics, or related field (MBA preferred).
 </li>
 <li>
 Strong expertise in
 
 financial modeling
 
 ,
 
 business analysis
 
 ,
 
 Excel
 
 , and
 
 data visualization
 
 .
 </li>
 <li>
 Experience working with senior executives or C-suite leadership teams.
 </li>
 <li>
 Excellent analytical thinking, attention to detail, and communication skills.
 </li>
 <li>
 Ability to manage multiple projects and deliver high-quality outputs under tight timelines.
 </li>
 </ul>
 
 
 
 
 
 Preferred Tools &amp; Competencies
 
 
 <ul>
 <li>
 Advanced Microsoft Excel
 </li>
 <li>
 Power BI / Tableau (preferred)
 </li>
 <li>
 ERP systems (SAP / Oracle or similar)
 </li>
 <li>
 Strong presentation design skills (PowerPoint)
 </li>
 <li>
 Understanding of trade and market intelligence databases
 </li>
 </ul>
 
 
</div>

edari

<div>
 
 We are looking to hire a
 
 Senior Analyst &ndash; Business
 
 who will be responsible for shaping and delivering digital initiatives that improve the end-to-end guest journey for our client based in
 
 Dubai
 
 &ndash; which is one of the most prestigious organizations in the region.
 
 
 
 
 
 This position is a contract role with an initial duration of
 
 24 months
 
 and has a
 
 possibility of renewal
 
 .
 
 
 
 
 
 The role sits within the
 
 Business Technology Department
 
 and reports directly to the
 
 Head &ndash; Enterprise &amp; Commercial Business Systems
 
 .
 
 
 
 
 
 
 Key responsibilities:
 
 
 <ul>
 <li>
 
 Requirements Gathering &amp; Analysis
 
 </li>
 <li>
 Collaborate with product owners, stakeholders and users to gather business and functional requirements.
 </li>
 <li>
 Conduct discovery sessions, workshops and interviews to understand user needs and pain points.
 </li>
 <li>
 Document functional and non-functional requirements, user stories, acceptance criteria and process flows.
 </li>
 <li>
 Validate requirements against business objectives and customer experience principles.
 </li>
 <li>
 Document current (&ldquo;as-is&rdquo;) and target (&ldquo;to-be&rdquo;) business processes and identify opportunities for digital enablement, automation, and improvements.
 </li>
 <li>
 
 Digital Product Support
 
 </li>
 <li>
 Support digital product teams in backlog prioritisation, sprint planning and refinement.
 </li>
 <li>
 Clarify requirements for designers and developers throughout the delivery lifecycle.
 </li>
 <li>
 Help prioritise features based on business value, complexity, and user need.
 </li>
 <li>
 Define UAT test cases and validate outcomes.
 </li>
 <li>
 
 Guest Experience &amp; Journey Mapping
 
 </li>
 <li>
 Map current and future state customer journeys across digital channels.
 </li>
 <li>
 Identify gaps, inefficiencies or opportunities to enhance the digital guest experience.
 </li>
 <li>
 Work with UX designers to ensure solutions align with user expectations and accessibility standards.
 </li>
 <li>
 Advocate for human-centered design across touchpoints (app, web, kiosk).
 </li>
 <li>
 
 Stakeholder Collaboration &amp; Communications
 
 </li>
 <li>
 Act as liaison between business teams, digital, BT, and vendors.
 </li>
 <li>
 Prepare documentation, presentations and visuals to communicate findings.
 </li>
 <li>
 Support workshops, stand-ups, retros and demos as part of Agile delivery.
 </li>
 <li>
 Ensure technical delivery aligns with business objectives.
 </li>
 <li>
 
 Insight, Reporting &amp; Continuous Improvement
 
 </li>
 <li>
 Monitor digital product metrics and customer feedback to identify trends.
 </li>
 <li>
 Support A/B testing, prototype validation and analytics interpretation.
 </li>
 <li>
 Recommend enhancements to tools, processes or content based on evidence.
 </li>
 <li>
 Contribute to lessons learned and knowledge sharing across teams.
 </li>
 </ul>
 
 
 
 
 
 Knowledge, skills &amp; experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Business, IT, Computer Science, Engineering, or related field.
 </li>
 <li>
 3&ndash;5 years&rsquo; relevant experience as a Business Analyst in digital transformation, solution design, or process mapping, ideally in aviation, consumer brands, or other relevant sectors.
 </li>
 <li>
 Digital transformation project support and reporting.
 </li>
 <li>
 Customer journey mapping and human-centered design.
 </li>
 <li>
 Expertise with DXP platforms, Headless CMS &amp; Microservices Architecture, Omnichannel Architecture, CRM, web technologies, app frameworks, CDP, personalization engines, eCommerce, and loyalty platforms.
 </li>
 <li>
 Agile methodology experience.
 </li>
 <li>
 Strong communication, stakeholder engagement, and analytical skills.
 </li>
 </ul>
 
 
 
 
 
 Availability:
 
 
 
 
 
 
 Preference will be given to candidates available immediately or a maximum of 30 days after accepting the offer.
 
 
 
 
 
 We are looking for a candidate who will be able to work in the United Arab Emirates. Please apply with your resume and remember to provide us with your contact details.
 
 
 We will review your job application within 7 working days. Should your profile fit the requirements of the role, a consultant from Edari will be in touch with you to get a deeper understanding of your profile, discuss the role in more detail, and outline potential next steps.
 
</div>

Chalhoub Group

<div>INSPIRE | EXHILARATE | DELIGHT
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.
Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040. 
What You'll Be Doing
This is a fantastic opportunity for a Senior Business Analyst to join a leading retail group in the Middle East, working as part of the Customer Technology Team. You will be responsible for driving key initiatives across Loyalty Management (SessionM), Gift Cards (Qwikcilver), and integrated Customer Experience platforms (Salesforce CRM &amp; Marketing Cloud, etc.).
This role will lead the definition, design, and delivery of functional requirements across multi-brand initiatives &mdash; ensuring seamless integration of customer, loyalty, and commerce data across systems. The successful candidate will partner closely with business and technical teams to optimize loyalty program operations, streamline reward journeys, and enhance customer experiences across online and offline channels.
You will act as a bridge between business stakeholders, product managers, and technical teams, ensuring clear documentation, smooth execution, and continuous improvement of Chalhoub&rsquo;s customer engagement ecosystem.<ul>
<li>
Business Analysis &amp; Functional Design 
<ul><li>Lead requirements gathering and documentation for Loyalty and Gift Card projects across multiple brands and markets.</li><li>Translate business needs into detailed functional requirements, process flows, user stories, and data flow mappings.</li><li>Partner with enterprise and solution architects to ensure SessionM configurations, data models, and integrations (with Service Cloud, Marketing Cloud, POS, and E-commerce, Loyalty Web &amp; App) meet business objectives.</li><li>Define and validate functional designs for new program rules and capabilities, earning/redemption logic, campaign automation, and triggers.</li><li>Maintain a clear traceability between business needs, design decisions, and delivered functionality.</li><li>Partner with technical teams to validate data models, API payloads, and event triggers across customer systems.</li><li>Create and maintain user stories, acceptance criteria, and functional documentation in JIRA/Confluence.</li><li>Drive backlog grooming, feature prioritization, and sprint delivery aligned with PI planning cycles.</li><li>Champion best practices, templates, and frameworks that improve the quality and consistency of BA deliverables across projects.</li><li>Provide guidance and peer support to junior BAs on requirement elicitation, documentation standards, and stakeholder engagement.</li><li>Along with other Senior Bas, contribute to the development of the Tech and Data BA capability, including onboarding materials, process documentation, and knowledge-sharing sessions.</li></ul></li>
</ul><div>
Cross-Functional Collaboration 
<ul><li>Collaborate with Product, Loyalty, CRM, E-commerce, Retail, and Finance teams to define requirements and align use cases with business value.</li><li>Coordinate with external vendors and partners to manage solution design, configurations, and delivery milestones.</li><li>Facilitate design workshops, requirement walkthroughs, and UAT sessions across brands and markets.</li><li>Identify and escalate cross-system or vendor-related challenges early, ensuring timely decision-making and effective issue resolution.</li><li>Communicate progress, dependencies, and risks clearly to stakeholders across multiple functions, translating technical concepts into business-friendly language to drive alignment and delivery confidence.</li></ul></div><div>
Data Integrity &amp; Process Governance 
<ul><li>Ensure accurate synchronization of customer and loyalty data between SessionM, CRM, and other systems (POS, SFCC, Shopify, Data Warehouse).</li><li>Partner with Data and other Tech teams to address data inconsistencies and define data validation logic.</li><li>Define metrics and dashboards to monitor adoption, enrollment quality, reward utilization, and system reconciliation.
</li><li>Document process improvements and recommend automation opportunities to enhance operational efficiency.</li></ul></div><div>
Testing, Validation &amp; Deployment Support 
<ul><li>Develop and execute Functional, SIT, and UAT test cases to validate integrations and business rules, ensuring comprehensive coverage of business rules and edge cases.</li><li>Support defect management, root cause analysis, and post-deployment validation across multiple environments.</li><li>Support test coordination with vendors and brand teams, validating outcomes across integrated systems.</li><li>Ensure readiness for business go-live through training documentation, knowledge transfer sessions, demos, and rollout communication.</li></ul>
Continuous Improvement &amp; Innovation 
<ul><li>Stay current on SessionM platform capabilities, new releases, and loyalty best practices.</li><li>Evaluate opportunities to expand omnichannel experiences, proactively identify areas for process optimization, automation, and improved program configurations to enhance customer engagement and operational efficiency.</li></ul></div>
What You&rsquo;ll Need To Succeed
Technical Experience<ul>
<li>
Bachelor&rsquo;s degree in Business, Computer Science, or a related field</li>
<li>5+ years of experience as a Business Analyst or Functional Consultant in Loyalty, CRM, or Martech projects.</li>
<li>Proven experience with SessionM Loyalty or equivalent loyalty platforms (e.g., SessionM, Capillary, Gravty, Comarch).</li>
<li>Working knowledge of Gift Card &amp; Co-Branded credit card capabilities preferred.</li>
<li>Familiarity with Salesforce Service Cloud / Marketing Cloud and MuleSoft integrations.</li>
<li>Experience with Customer &amp; Loyalty Journeys, CRM and marketing concepts is necessary. Strong proficiency in requirements documentation, process mapping, and UAT execution.</li>
<li>Excellent understanding of data governance, integration dependencies, and reporting structures.</li>
<li>Hands-on experience with JIRA, Confluence, Lucidchart, or Miro for managing requirements and workflows.</li>
<li>Exposure to Agile delivery frameworks (Scrum, SAFe) and vendor collaboration.</li>
</ul>
Ideal Profile<ul>
<li>
Seasoned Business Analyst with experience leading complex, multi-stakeholder projects across CRM, Loyalty, or Martech domains.</li>
<li>Demonstrates leadership through influence &mdash; mentoring junior BAs, setting quality standards, and fostering a culture of analytical excellence.</li>
<li>Strong collaborator with proven ability to build trust and alignment across technical and business teams.</li>
<li>Excellent communication and stakeholder management skills; able to simplify complexity and drive consensus at all levels.</li>
<li>Analytical, structured, and detail-oriented, with a deep understanding of business processes and data flows.</li>
<li>Self-motivated and organized, capable of working independently while managing priorities to meet strategic goals.</li>
<li>Thrives in a fast-paced, evolving environment that values accountability, agility, and innovation.</li>
<li>Passionate about customer engagement, loyalty innovation, and data-driven decision-making.
</li></ul>What We Can Offer You
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</div>

Senior Business Analyst (Customer)

<div>INSPIRE | EXHILARATE | DELIGHT
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.
Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040. 
What you'll be doing
As a Senior Business Analyst in our Property Management department, you will provide analytical, reporting, and strategic insight support to the Retail Property Development team. This role combines business analytics, financial modelling, data management, and innovation (including AI applications) to enable data-driven decisions around store expansion, relocation, refurbishment, and optimization of Chalhoub Group&rsquo;s retail portfolio across the region.
You will act as the analytical backbone of the property-development function &mdash; ensuring all decisions regarding site selection, cost efficiency, and portfolio performance are guided by accurate, timely, and actionable insights. 
Your responsibilities will include the following: 
Reporting, Insights &amp; Analytics:<ul>
<li>
Design, build, and maintain dashboards and automated reports to track KPIs related to store openings, lease performance, occupancy cost ratios, and development project timelines.</li>
<li>Partner with leasing, finance, and operations teams to ensure accurate and timely data capture for property and project metrics.</li>
<li>Provide data-driven insights on performance trends, highlighting risks, opportunities, and recommendations for improvement.</li>
<li>Develop forecasting and scenario models to assess the impact of various market and financial conditions on property decisions.</li>
<li>Present clear, visual, and concise insights to Leadership and senior stakeholders through storytelling dashboards and presentations
</li></ul>Cost Optimisation &amp; Financial Insights:<ul>
<li>
Support financial modelling and business cases for new developments and renovations, assessing CAPEX, rent levels, build-out costs, and expected ROI.</li>
<li>Identify cost-saving opportunities across leases, construction, and operations through comparative analytics and benchmarking.</li>
<li>Collaborate with Finance to ensure alignment between project budgets, forecasts, and actual spend, providing variance analysis and insights to Leadership.</li>
<li>Track and report on occupancy cost ratios, lease terms, and profitability metrics to drive portfolio optimisation.</li>
</ul>
Marketing Insights &amp; Market Intelligence Liaison:<ul>
<li>
Partner with Market Intelligence teams, Country Management teams and to align retail-property decisions with brand and consumer trends.</li>
<li>Provide insights on consumer behaviour, retail format trends, and mall traffic patterns that inform store placement and format strategies.</li>
<li>Translate marketing intelligence into actionable inputs for property-development projects, ensuring store locations support brand positioning and experiential retail objectives.</li>
</ul>
Database Management &amp; Data Governance:<ul>
<li>
Oversee and continuously enhance the Retail Property Development department database, ensuring data accuracy, consistency, and usability for analytics.</li>
<li>Develop and maintain data taxonomies and metadata structures that support cross-functional integration (leasing, finance, 3D, etc.).</li>
<li>Use advanced analytics tools to automate data validation, reporting, and performance tracking processes.</li>
<li>Drive adoption of data-driven culture within the Property Development team by promoting best practices in data quality and analysis.</li>
</ul>
Innovation &amp; AI Integration:<ul>
<li>
Explore and implement AI-driven tools and predictive analytics to improve forecasting accuracy (e.g., rent prediction models, site performance scoring).</li>
<li>Identify opportunities for automation of reporting and analysis through AI and machine learning applications.</li>
<li>Partner with Group Digital or Data Science teams to develop innovative analytical models that enhance decision-making in site selection, budgeting, and lease optimization.</li>
<li>Stay abreast of emerging technologies and trends in proptech and retail analytics to bring forward continuous innovation in the function.</li>
</ul>
Cross-Functional Collaboration:<ul>
<li>
Act as the analytical link between Property Development, Finance, Accounting, Leasing, Marketing, and Operations.</li>
<li>Support executive presentations and business reviews with concise and visually impactful data storytelling.</li>
<li>Ensure alignment between project objectives, financial constraints, and strategic business goals.</li>
</ul>
What you&rsquo;ll need to succeed
<ul><li>You are a finance graduate.</li>
<li>You possess at least 3 to 8 years of exposure in real estate, leasing, and finance within a retail company.</li>
<li>You preferably are an Arabic speaker.</li>
<li>You have hands-on experience in project management, data management, and analysis.</li>
<li>You are proactive, adaptable, and solution oriented, with excellent interpersonal skills.</li>
<li>You have advanced Excel capabilities, including financial modelling and scenario analysis.</li>
<li>You have practical experience with data-visualization tools such as Power BI and Tableau.</li>
<li>
</li></ul>What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</div>

Senior Business Analyst - Property Management

Hays

<div>
 
 
 Job Purpose
 
 
 
 The Senior Business Analyst plays a vital role in shaping and delivering digital initiatives that enhance the end-to-end customer journey. This role bridges the gap between business needs, customer expectations, and technology solutions by gathering and analyzing requirements, identifying process improvements, and supporting the successful delivery of digital products and services.
 
 
 
 
 
 Working closely with Product Owners, UX designers, developers, and key stakeholders, the Business Analyst ensures that digital solutions are user-centered, strategically aligned, and operationally viable.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Requirements Gathering &amp; Analysis (30%)
 
 
 <ul>
 <li>
 Collaborate with product owners, stakeholders, and users to gather business and functional requirements.
 </li>
 <li>
 Conduct discovery sessions, workshops, and interviews to understand user needs and pain points.
 </li>
 <li>
 Elicit, analyze, and document functional and non-functional requirements.
 </li>
 <li>
 Translate insights into user stories, acceptance criteria, and process flows.
 </li>
 <li>
 Validate requirements against business objectives and customer experience principles.
 </li>
 <li>
 Document current (&ldquo;as-is&rdquo;) and target (&ldquo;to-be&rdquo;) business processes using standard tools.
 </li>
 <li>
 Identify opportunities for digital enablement, process automation, or data-driven improvements.
 </li>
 </ul>
 
 
 
 
 
 Digital Product Support (20%)
 
 
 <ul>
 <li>
 Support digital product teams in backlog prioritization, sprint planning, and refinement.
 </li>
 <li>
 Clarify requirements for designers and developers throughout the delivery lifecycle.
 </li>
 <li>
 Help prioritize features based on business value, technical complexity, and user need.
 </li>
 <li>
 Ensure traceability of requirements and manage scope alignment across the project lifecycle.
 </li>
 <li>
 Support User Acceptance Testing (UAT) by defining test cases and validating outcomes.
 </li>
 </ul>
 
 
 
 
 
 Guest Experience &amp; Journey Mapping (20%)
 
 
 <ul>
 <li>
 Map current and future state customer journeys across digital channels.
 </li>
 <li>
 Identify gaps, inefficiencies, or opportunities to enhance the digital customer experience.
 </li>
 <li>
 Work with UX designers to ensure solutions align with user expectations and accessibility standards.
 </li>
 <li>
 Advocate for human-centered design and consistency across touchpoints (e.g., app, web, kiosk).
 </li>
 </ul>
 
 
 
 
 
 Stakeholder Collaboration &amp; Communication (20%)
 
 
 <ul>
 <li>
 Act as a liaison between business teams, digital, technology, and external vendors.
 </li>
 <li>
 Prepare clear and concise documentation, presentations, and visuals to communicate findings and recommendations.
 </li>
 <li>
 Support workshops, stand-ups, retrospectives, and demos as part of Agile delivery.
 </li>
 <li>
 Ensure alignment between technical delivery and business objectives.
 </li>
 </ul>
 
 
 
 
 
 Insight, Reporting &amp; Continuous Improvement (10%)
 
 
 <ul>
 <li>
 Monitor key digital product metrics and customer feedback to identify trends and improvements.
 </li>
 <li>
 Support A/B testing, prototype validation, and analytics interpretation.
 </li>
 <li>
 Recommend enhancements to tools, processes, or content based on evidence and best practices.
 </li>
 <li>
 Contribute to lessons learned and knowledge sharing across teams.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in business, IT, Computer Science, Engineering, or related field.
 </li>
 <li>
 
 Experience:
 
 Overall: 3&ndash;5 years
 </li>
 <li>
 Relevant: 3&ndash;5 years in Business Analysis, Digital Transformation, Solution Design, and Process Mapping.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Tools:
 
 
 <ul>
 <li>
 Expertise with DXP platforms, Headless CMS &amp; Microservices Architecture, Omnichannel Architecture, CRM, web technologies, app frameworks, CDP and personalization engines, eCommerce, loyalty platforms.
 </li>
 <li>
 Experience in Agile methodologies.
 </li>
 </ul>
 
 
</div>

Senior Business Analyst – Digital Customer Experience

Philip Morris International

<div>Be part of a revolutionary change
At Philip Morris International, we&rsquo;ve chosen to do something incredible. We&rsquo;re totally transforming our business and building our future on Smoke-Free products with the power to improve the lives of a billion adult smokers worldwide.
With huge change, comes huge opportunity. So, wherever you join us, you&rsquo;ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward.
Are you inquisitive, creative and results driven? Are you motivated by the prospect of working for a company that is producing innovative products that will transform the way society thinks about tobacco and support us with our ultimate vision of a Smoke-Free future &ndash; a goal of replacing cigarettes with less harmful alternatives? Do you look for ways to grow in your job? And do you want to build a great career? If the answer is yes, we&rsquo;d like to hear from you! 
RISE TO THE CHALLENGE
Philip Morris Management Services (Middle East) Ltd (PMMS) is looking for a Senior Business Planning Analyst to join the team. As a Senior Business Planning Analyst, you will be part of the Global Travel Retail team, reporting to the Business Planning Manager MEA.
Senior Business Planning Analyst role is responsible for supporting the Manager Business Planning in partnering with internal stakeholders to oversee the PMI Global Travel Retail business in Middle East and Africa business units. This will be achieved through the preparation of comprehensive financial analyses and insights related to the external competitive and market environment, as well as internal business issues that inform business unit decision-making. Additionally, the incumbent will actively participate in all activities concerning financial management and performance analysis of the business unit.
YOUR &lsquo;DAY TO DAY&rsquo;<div>
Business Strategy, Planning, Budgeting &amp; Rolling Forecasts:</div><div><div><ul><li>
Facilitate the development of rolling forecasts and operational budgets, ensuring that strategic plans and key assumptions are integrated into the forecasts and budgetary inputs.</li><li>
Conduct analyses on volume and financial results in comparison to the budget and provide monthly updates on year-to-date and rolling forecast financials.</li><li>
Collaborate with Commercial Planning, Channel Development, Distribution, and B2B teams to offer financial analyses on commercial initiatives, generate scenarios, and recommend business decisions that align with organizational objectives.</li></ul></div></div><div>
Pricing:</div><div><div><ul><li>
Prepare and submit pricing committee approval submissions pertaining to proposed pricing initiatives.</li><li>
Oversee the end-to-end process for planned and pop-up price change decisions.</li><li>
Investigate new pricing opportunities and ensure the successful implementation of planned price changes.</li></ul></div></div><div>
Controllable Costs:</div><div><div><ul><li>
Assist commercial teams in determining the return on investment for initiatives, guiding and supporting investment decisions, and establishing metrics and targets.</li><li>
Offer decision-making options that enhance business outcomes, grounded in clear commercial and other functional drivers.</li><li>
Contribute to the development of business and commercial scenarios with high-level financial impacts.</li></ul></div></div><div>
Reporting and Others:</div><div><div><ul><li>
Ensure the prompt and accurate preparation of reports on business performance.</li><li>
Provide support during corporate audits, guaranteeing that inquiries are addressed, and necessary supporting documentation is available.</li><li>
Fulfil any other ad-hoc requests or analyses as needed.</li></ul></div></div>
 WHO WE&rsquo;RE LOOKING FOR<ul><li>
A University degree in quantitative fields such as Pure/Applied Sciences, Engineering, Finance, Economics, Business, Accounting or equivalent.</li><li>
Candidate MUST be currently based in UAE</li><li>
5-10 years of experience in Finance or Planning roles, demonstrating a strong understanding of commercial planning concepts.</li><li>
CFA Certification is a high advantage</li><li>
Previous exposure to regional roles and experience collaborating with teams across different geographies.</li><li>
Excellent analytical skills, mastery of conceptual thinking, story-telling ability to translate insights into compelling narratives.</li><li>
An independent and agile learner, with strong action and result orientation.</li><li>
Strong sense of entrepreneurship and collaboration. Excellent communication skills for clear and impactful interactions</li></ul></div>

Senior Business Planning Analyst MEA

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