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it specialist

it senior specialist

Paymob

<div>
 Providing technical support and assistance to end-users within an organization. Resolving hardware, software, network, and system-related issues, ensuring smooth operations and minimal downtime. Interacting directly with end-users, either through phone calls, emails, or in-person, to understand and address their technical concerns. Diagnosing problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support teams when necessary.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 </li>
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 Provide Technical Support: Respond to and resolve end-user inquiries and technical issues in a timely manner. Assist users with hardware, software, network, and system-related problems through various channels, such as phone calls, emails, or in-person.
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 Diagnose technical problems reported by end-users and guide them through appropriate troubleshooting steps. Identify root causes and implement solutions to resolve issues effectively. Escalate complex or unresolved problems to higher-level support teams and follow up on their progress.
 </li>
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 </li>
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 Create, manage, and disable user accounts in various systems, such as Active Directory, email accounts, or internal applications. Assist with password resets, account unlocks, and access permissions as per established protocols.
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 Document all reported incidents, inquiries, and resolutions in a helpdesk ticketing system. Maintain accurate and up-to-date records of user interactions, troubleshooting steps, and solutions provided. Track and prioritize open issues, ensuring timely resolution and adherence to service level agreements (SLAs).
 </li>
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 Install, configure, and troubleshoot software applications, operating systems, and hardware devices. Assist with software installations, updates, patches, and license management. Provide guidance on system configurations and recommend hardware upgrades or replacements when necessary.
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 Utilize remote desktop tools and techniques to provide remote support to end-users, resolving issues without physical presence whenever possible. Provide clear instructions and guidance to users in remote locations to ensure effective problem resolution.
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 Contribute to the development and maintenance of IT documentation, including user manuals, knowledge base articles, FAQs, and troubleshooting guides. Continuously update and enhance the documentation to improve the efficiency of support processes.
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 Educate users on IT policies, security practices, and data protection measures to enhance their technical skills, promote best practices, and prevent recurring issues.
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 Collaborate with other IT teams, such as developers and information security team to resolve complex issues and implement system upgrades or changes. Share knowledge and expertise within the team to enhance overall support capabilities.
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 Keep abreast of emerging technologies, industry trends, and best practices in IT support. Continuously expand technical knowledge and skills through self-learning, training, and certification.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 </li>
 <li>
 2-3 years of experience in a similar IT support role or helpdesk environment
 </li>
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 Strong technical aptitude and knowledge of computer systems, hardware, software, networks, and troubleshooting techniques.
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 Proficiency in operating systems (e.g., Windows, macOS, Linux) and productivity software (e.g., Microsoft Office Suite).
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 Familiarity with helpdesk ticketing systems and remote assistance tools.
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 Familiarity with assets management system (Snipe IT), exchange admin center
 </li>
 </ul>
</div>

IT Senior Specialist

Expert Engineers EG

<div>
 
 We're Hiring: Senior HR Specialist (Recruitment Focus)
 
 
 📍 Location: Dokki, Giza &ndash; On-site
 
 
 🕒 Working Hours: 11:00 AM &ndash; 7:00 PM (5 days from site + Saturday WFH)
 
 
 💼 Job Type: Full-time
 
 
 💰 Salary: EGP 10,000 &ndash; 12,000 (Based on experience)
 
 
 📅 Experience Required: 5:7 years (Mainly in Recruitment)
 
 
 About the Role:
 
 
 Expert Engineers is looking for a Senior HR Specialist to join our HR team with a primary focus on recruitment. The ideal candidate will have hands-on experience across the full recruitment cycle and a strong understanding of broader HRM functions.
 
 
 Key Responsibilities:
 
 <ul>
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 Handle end-to-end recruitment: job postings, screening, interviews, and candidate follow-up
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 Support employee relations and performance management processes
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 Manage internal personnel procedures and payroll when needed
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 Analyze and utilize HR metrics to support strategic decisions
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 Ensure smooth communication with employees and address queries
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 Collaborate with team leaders to understand hiring needs and workforce planning
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 </ul>
 
 Qualifications:
 
 <ul>
 <li>
 Proven HRM experience, particularly in recruitment
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 Strong negotiation and interpersonal skills
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 High emotional intelligence with a positive and professional attitude
 </li>
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 Knowledge of HR metrics and KPIs
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 Familiarity with all HR functions (payroll, personnel, performance, etc.)
 </li>
 </ul>
 
 
 
 
 
 📩 Apply now by sending your CV to: hr@expert-engineers.net
 
 
 
 
 
 
 Please mention "Senior HR Specialist" in the subject line.
 
 
 
 
 #Hiring #HRJobs #RecruitmentJobs #SeniorHRSpecialist #HumanResources #JobOpportunity #CareerInHR #HRVacancy #JobsInEgypt #DokkiJobs #ExpertEngineers #FullTimeJob #HRRecruitment #EngineeringCompany #HRM #ApplyNow
 
 
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</div>

Senior Human Resources Specialist (Educational field Background)

AVEVA

<div>
 
 
 Job Title: Contract Management Specialist
 
 
 
 
 Location: Cairo, Egypt (hybrid)
 
 
 
 
 Role: Full time
 
 
 
 
 
 
 
 The Job
 
 
 
 The Contract Specialist is a member of the AVEVA Contract Management (CM) team and will be responsible for the preparation and management of standard contract documents related to the sales activities of the company, from start (generation of a contract request) to finish (contract signature and archiving). The CM team is involved throughout the quote-to-fulfilment process and is responsible for coordinating with other stakeholders in the process such as Sales, Legal Counsel, Trade Compliance, Finance, Order Entry, Deal Desk and Fulfilment teams to ensure that contracts are delivered as per business deadlines and in compliance with AVEVA&rsquo;s policies.
 
 
 
 
 
 We are looking for a Contract Specialist who has excellent attention to detail and strong communication skills and who has knowledge of contractual and legal terminology. The role is part of the EMEA CM team and will be based in Madrid (Spain), supporting various parts of the EMEA region as may be assigned from time to time.
 
 
 
 
 
 Please note that while this position reports into the Legal Department,
 
 
 this is not a lawyer/attorney/counsel position.
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 &bull; Assist in the preparation and management of contracts related to the sales activities of the company, ensuring all documents are accurate, compliant and delivered in the required timeframe.
 
 
 &bull; Ensure compliance with AVEVA&rsquo;s contracting guidelines, policies, protocols and process.
 
 
 &bull; Build and maintain strong relationships with AVEVA&rsquo;s Sales team and other members of the Legal team as well as any other relevant functions and departments to ensure alignment and collaboration.
 
 
 &bull; Handle queries from internal teams and external stakeholders, providing timely responses, with the supervision of senior team members, if required.
 
 
 &bull; Support Trade Compliance, Credit Check, bidding and prequalification and any other relevant activities in AVEVA&rsquo;s quote-to-fulfilment process.
 
 
 &bull; Facilitate the signature of standard contracts by all parties.
 
 
 &bull; Store all working papers and signed documents in the corresponding archives, including the inclusion of any references and metadata.
 
 
 &bull; Draft, prepare and edit (under supervision of Legal and other senior members of the Contract Management team) documents such as Non-Disclosure Agreements (NDAs), Termination Letters, Novation Letters, Price Escalation notifications etc.
 
 
 &bull; Support with various administrative tasks as may be assigned.
 
 
 
 
 
 
 Skills &amp; Qualifications
 
 
 
 
 
 Ideal skills
 
 
 
 
 &bull; Bachelor 's degree and hands-on experience in commercial contracts management and administration. Significant years of relevant experience will be considered in lieu of a Bachelor's degree.
 
 
 &bull; Strong organizational, prioritization and time management skills.
 
 
 &bull; Energetic, proactive, attention to detail and a strong team player.
 
 
 &bull; Excellent communication skills with a professional and client-focused approach.
 
 
 &bull; Excellent command of spoken and written English.
 
 
 &bull; Experience with Microsoft office (Word, Excel, Outlook etc).
 
 
 
 
 
 
 Desired skills
 
 
 
 
 &bull; Proficiency in other languages (French and Italian) are desirable.
 
 
 &bull; Familiarity with IT tools such as Salesforce, SharePoint, Acrobat and Docusign CLM.
 
 
 &bull; Legal background will be a plus (no degree in Law is required)
 
</div>

Contract Management Specialist

Noventiq Egypt

<div>
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Role Summary
 
 
 </li>
 </ul>
 As a
 
 Senior Account Manager
 
 , you will be responsible for managing and expanding relationships with
 
 enterprise customers
 
 , driving adoption of Microsoft solutions and services across cloud, productivity, and security portfolios.
 
 
 You will act as a
 
 trusted advisor
 
 , helping clients achieve their digital transformation goals while ensuring licensing compliance and cost optimization.
 
 
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Manage a portfolio of strategic enterprise accounts, ensuring customer satisfaction, retention, and long-term growth.
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 Build a deep understanding of customers&rsquo; business strategies and IT roadmaps to position Noventiq&rsquo;s and Microsoft&rsquo;s value proposition effectively.
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 Lead account planning and business reviews with customers and Microsoft stakeholders.
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 Drive sales growth across Microsoft solution areas &mdash; Modern Work, Azure, Security, and Business Applications.
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 Manage licensing renewals and migrations (EA, CSP, MPSA) ensuring smooth transitions and optimized spend.
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 Coordinate with technical presales, services, and marketing teams to deliver end-to-end solutions.
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 Stay updated on Microsoft programs, incentives, and licensing changes to advise customers accurately.
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 Track opportunities and pipeline through CRM tools (e.g., Dynamics 365) and provide accurate forecasting.
 </li>
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 Represent Noventiq in enterprise engagements with professionalism and integrity.
 
 
 </li>
 </ul>
 
 
 Qualifications &amp; Experience
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Information Technology, or related field (MBA preferred).
 </li>
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 Minimum 5&ndash;8 years of experience in enterprise account management or IT solution sales.
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 Proven success managing large enterprise customers with multi-million-dollar portfolios.
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 Strong knowledge of Microsoft technologies, licensing programs (EA, CSP, MPSA), and cloud solutions.
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 Excellent presentation, negotiation, and communication skills, with ability to engage C-level stakeholders.
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 Experience in collaborating within a matrix organization and managing complex sales cycles.
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 Microsoft certifications (e.g., Azure Fundamentals, Modern Work, Licensing Specialist) are highly desirable.
 
 
 </li>
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 Core Competencies
 
 
 
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 Strategic account management and customer success mindset
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 Deep understanding of Microsoft ecosystem and licensing models
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 Business and financial acumen
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 Consultative and solution-selling skills
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 Collaborative team player with global mindset
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 High energy, integrity, and result orientation
 
 
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 Location: Cairo - NQEGY, Cairo, Cairo, Egypt
</div>

Senior Account Manager

Shift Twice LLC

<div>
 🚀
 
 We&rsquo;re hiring &mdash; Sales Specialist | Cairo (Hybrid)
 
 
 Shift Twice is expanding! We&rsquo;re looking for a
 
 Sales Specialist
 
 to join our team and drive growth for our
 
 IT &amp; ERP solutions
 
 in the Egyptian market.
 
 
 If you&rsquo;re passionate about
 
 technology sales
 
 , have strong
 
 B2B experience
 
 , and love closing deals &mdash; this role is for you!
 
 
 What You&rsquo;ll Do:
 
 <ul>
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 Identify, approach, and manage potential B2B clients.
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 Present and promote our
 
 IT &amp; ERP services
 
 to decision-makers.
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 Handle the
 
 full sales cycle
 
 &mdash; from prospecting and demos to negotiation and closing.
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 Maintain excellent client relationships and achieve monthly targets.
 </li>
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 Collaborate with internal teams to ensure customer satisfaction.
 </li>
 </ul>
 
 What You&rsquo;ll Need:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, or related field.
 </li>
 <li>
 2&ndash;4 years of proven experience in
 
 B2B or IT solution sales
 
 .
 </li>
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 Excellent communication, negotiation, and presentation skills.
 </li>
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 Target-driven, proactive, and self-motivated.
 </li>
 <li>
 Familiarity with ERP, SaaS, or technology services is a plus.
 </li>
 </ul>
 
 Work Conditions:
 
 
 📍 Full-time | Hybrid &mdash; Cairo, Egypt
 
 
 Join a team that&rsquo;s reshaping how businesses use
 
 IT &amp; ERP technology
 
 to grow.
 
 
 
 
 <ul>
 <li>
 
 #Sales #Hiring #ERP #ITSolutions #BusinessDevelopment #B2B #AccountManagement #SaaS #CairoJobs #EgyptJobs #HybridWork #ShiftTwice
 
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 </ul>
</div>

Sales Specialist

Concentrix

<div>
 Job Title:
 
 
 English - Customer Success Specialist
 
 
 
 Job Description
 
 
 
 The Senior Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
 
 
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 Manage high volume of customer contacts and communications through phone and email each day
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 Use contact search and productivity tools to verify contact information is accurate
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 Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
 </li>
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 Develop a level of product knowledge to speak intelligently to customers and address specific objections
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 Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
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 Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
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 Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
 </li>
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 Work with teams and management to promote a positive customer experience
 
 
 </li>
 </ul>
 Location:
 
 
 EGY Cairo Egypt-Smart Village Building B2110
 
 
 Language Requirements:
 
 
 English (Required)
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1540546
 
</div>

English - Customer Success Specialist

Future Group Language Solutions

<div>
 
 As An IT Technical Support Specialist
 
 
 
 Your mission as an IT Technical Support Specialist will be to ensure seamless technical support and system reliability across all departments. You will play a vital role in maintaining IT infrastructure, providing hands-on troubleshooting, and supporting digital transformation initiatives within a highly dynamic production environment.
 
 
 
 Key Responsibilities: Technical Support, Systems Maintenance &amp; IT Infrastructure
 
 
 
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 Provide first- and second-level support for all hardware, software, and network-related issues.
 </li>
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 Diagnose and resolve user incidents efficiently via phone, email, or ticketing systems.
 </li>
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 Manage IT assets, ensuring accurate documentation, labeling, and tracking.
 </li>
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 Install, configure, and maintain operating systems and standard business applications.
 </li>
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 Support end-users in troubleshooting ERP, email, and collaboration tools.
 </li>
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 Ensure regular data backups and system updates in alignment with IT policies.
 </li>
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 Collaborate with cross-functional teams to ensure IT service quality and process improvement.
 </li>
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 Escalate critical incidents and coordinate with global IT teams when required.
 </li>
 <li>
 Assist in implementing and supporting new digital initiatives and automation systems.
 </li>
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 Maintain documentation of IT configurations, solutions, and incidents for knowledge sharing.
 
 
 
 </li>
 </ul>
 
 Essential Skills &amp; Qualifications: IT Support &amp; Infrastructure Management
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Systems, or a related field.
 </li>
 <li>
 3-5 years of proven experience in IT support or system administration, preferably in a manufacturing or industrial environment.
 </li>
 <li>
 Hands-on experience with Windows servers, Active Directory, and network troubleshooting.
 </li>
 <li>
 Strong knowledge of hardware maintenance and software installation.
 </li>
 <li>
 Experience with ERP systems and ticketing tools is a plus.
 </li>
 <li>
 Excellent problem-solving and communication skills.
 </li>
 <li>
 Detail-oriented, proactive, and capable of managing multiple priorities.
 </li>
 <li>
 Fluent in English.
 
 
 
 </li>
 </ul>
 
 What Success Looks Like In IT Support
 
 
 
 <ul>
 <li>
 Efficient resolution of user issues with minimal downtime.
 </li>
 <li>
 Proactive maintenance and improvement of IT systems.
 </li>
 <li>
 Smooth collaboration between IT and business teams.
 </li>
 <li>
 Strong contribution to digital initiatives and system reliability.
 
 
 
 </li>
 </ul>
 
 What You'll Gain: Growth, Exposure &amp; Development
 
 
 
 <ul>
 <li>
 Work in a multinational manufacturing environment with cutting-edge technologies.
 </li>
 <li>
 Join a supportive team that values innovation, efficiency, and teamwork.
 </li>
 <li>
 Gain exposure to global IT standards and best practices.
 </li>
 <li>
 Be part of a company that fosters career growth and continuous learning.
 
 
 
 </li>
 </ul>
 
 Empower Technology Apply Now!
 
 
 
 If you're passionate about IT support, eager to grow in a fast-paced industrial environment, and driven to make an impact, this is your next step.
 
 
 Join us and help ensure operational excellence through technology and teamwork.
</div>

IT Specialist (Manufacturing, F&B)

Explore 664+ It senior specialist in Cairo 12 Months Contract Jobs In Cairo 12 Months Contract Jobs In Cairo Egypt this November. Find roles across top companies and apply now to boost your career.