order management analyst

it service desk

Talkpush

<div>
 
 WE ARE HIRING.
 
 
 
 Talkpush is hiring sales professionals, product managers, marketers, and developers to join its team. Most positions are based in our offices all over the globe: San Francisco, India, Philippines, Costa Rica, Mexico, and Hong Kong. Intelligent and ideological candidates interested in changing the world of recruitment are welcome to apply. Just have a chat with us on our website or on our Facebook page.
 
 
 Read more about the Talkpush culture here.
 
 
 ⚠️
 
 DON'T APPLY FOR A JOB AT TALKPUSH IF THIS IS YOU
 
 
 
 Recruitment is one of the oldest, most established industries, and we're out to change it completely through automation. To make that dream come true, we need people with a fire in their belly who would rather deliver unpleasant truths to customers rather than slap together a quick fix. This isn't a 9-to-5 job that delivers the same experience every day, but a place where once in a while, you wake up with a burning desire to implement a new solution and to test the heck out of it.
 
 
 This means that people who think sucking up to the boss or being a yes-person is the path to success, who aren't willing to stand behind their idea, even in the face of pushback, who prefer change to be predictable and gradual, won't be very happy here. They might be smart, kind, and lovely, but this isn't their pot's lid. If you're the kind of person who gets a little obsessed about a problem and can't think of anything else until you can puzzle it out, we can offer interesting challenges, an international team that will challenge you, and a mission to help millions of people get hired by focusing relentlessly on building better candidate experiences. Does this sound a little scary and overly ambitious? Good, that's just how we like it. ✨
 
 
 Account Manager
 
 
 
 Location:
 
 Fully Remote
 
 
 
 Salary:
 
 Competitive + performance-based OTE
 
 
 
 About Us
 
 
 
 At Talkpush, we build technology that helps companies hire faster and deliver better candidate experiences at scale.
 
 
 Our Account Managers play a critical role in making sure customers see real value from our platform, not just at launch, but long after implementation. We don&rsquo;t believe in &ldquo;set and forget.&rdquo; We believe in long-term partnerships, measurable impact, and continuous growth.
 
 
 We&rsquo;re looking for an Account Manager who enjoys owning client relationships end to end, spotting growth opportunities, and turning customer needs into tangible outcomes. This is a role for someone who is commercially sharp, consultative by nature, and comfortable working in a fast-moving, remote-first environment.
 
 
 The Role
 
 
 As an Account Manager, you&rsquo;ll manage and grow an existing portfolio of customers while identifying opportunities to expand usage and revenue.
 
 
 You&rsquo;ll work closely with clients to understand their goals, challenges, and hiring processes, and partner internally with Product, Solutions Engineering, and Support to deliver the right solutions.
 
 
 This is not a transactional sales role. You&rsquo;ll be trusted to think long-term, build strong relationships, and balance customer success with commercial growth.
 
 
 You&rsquo;ll be responsible for both protecting and expanding revenue, while ensuring customers get real, measurable value from Talkpush.
 
 
 
 As Our Account Manager, You Will
 
 
 
 <ul>
 <li>
 Manage and grow a portfolio of existing Talkpush customers
 </li>
 <li>
 Build trusted relationships with key stakeholders and decision-makers
 </li>
 <li>
 Identify upsell and expansion opportunities aligned to customer needs
 </li>
 <li>
 Prospect and pursue new business opportunities where relevant
 </li>
 <li>
 Own revenue targets and consistently work toward clear sales goals
 </li>
 <li>
 Translate customer requirements into clear internal briefs
 </li>
 <li>
 Collaborate with internal teams to deliver solutions that meet client expectations
 </li>
 <li>
 Stay up to date on recruitment technology trends and market developments
 
 
 </li>
 </ul>
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 3+ years&rsquo; experience in account management or sales, ideally in SaaS, HR tech, or recruitment technology
 </li>
 <li>
 Must speak fluent English
 </li>
 <li>
 A proven track record of hitting revenue or growth targets
 </li>
 <li>
 Strong communication and relationship-building skills
 </li>
 <li>
 A consultative approach, you listen first, then propose solutions
 </li>
 <li>
 Commercially minded, organised, and comfortable managing priorities
 </li>
 <li>
 Strong problem-solving and analytical skills
 </li>
 <li>
 Ability to work independently while collaborating with a global, remote team
 
 
 </li>
 </ul>
 Why Talkpush
 
 
 <ul>
 <li>
 Work on a product that directly improves how people get hired
 </li>
 <li>
 Real ownership of customer relationships and outcomes
 </li>
 <li>
 Collaboration with a diverse, international team
 </li>
 <li>
 A remote-first culture with high trust and high accountability
 
 
 </li>
 </ul>
 If you&rsquo;re an Account Manager who enjoys building long-term client partnerships and driving meaningful growth, we&rsquo;d love to hear from you.
 
 
 
 About Our AI-Supported Screening
 
 
 
 At Talkpush, we use our own AI-powered screening tool, TalkScore, as part of the application process. After you apply, you may be invited to answer a small number of screening questions designed to help us understand your experience, thinking, and motivation for the role.
 
 
 TalkScore helps us review applications more consistently and fairly, but it does not make hiring decisions on its own. Every application is reviewed by a human, and AI is used only to support our team by highlighting relevant information, never to replace human judgment.
 
 
 We believe great hiring should be transparent, respectful, and focused on giving candidates a clear opportunity to show their strengths.
</div>

Account Manager - (Remote - Egypt)

<div>
 
 
 About the Role
 
 
 
 We are looking for a proactive and customer-focused
 
 Customer Support Specialist
 
 to join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.
 
 
 
 
 
 
 
 
 
 Key Responsibilities.
 
 
 <ul>
 <li>
 Provide first-line support to business clients via email, chat, or phone
 </li>
 <li>
 Manage and resolve B2B inquiries related to orders, accounts, and system usage
 </li>
 <li>
 Collaborate with internal teams to ensure timely and accurate responses
 </li>
 <li>
 Document all customer interactions and feedback within the system
 </li>
 <li>
 Handle escalations professionally and ensure service-level targets are met
 </li>
 <li>
 Support process improvements and contribute to continuous service enhancement
 </li>
 <li>
 Participate in digital transformation initiatives and adoption of new tools
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Minimum 1&ndash;2 years of experience i
 
 n customer service, helpdesk, or shared service suppo
 
 rt (B2B experience preferred).
 </li>
 <li>
 
 Proficient in English and Arabic (both written and verbal
 
 </li>
 <li>
 Strong communication and problem-solving skills
 </li>
 <li>
 Comfortable working in a fast-paced, multicultural environment.
 </li>
 <li>
 Willing to work on
 
 a 9 months contract bas
 
 is.
 </li>
 </ul>
</div>

ARABIC SUPPORT - Work From Home

Diversey

<div>
 
 
 Job Title:
 
 Account Manager &ndash; Sales FSR
 
 
 
 Function:
 
 Sales &ndash; FSR
 
 
 
 Scope:
 
 Account / Relationship Management with primary focus on existing business. New business development is secondary.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage assigned customer accounts within the food service and retail (FSR) sector and maintain strong long-term relationships with key stakeholders.
 </li>
 <li>
 Ensure customer satisfaction by understanding needs and aligning them with company products and services, particularly in hygiene and sanitation solutions.
 </li>
 <li>
 Maintain and grow revenue within existing accounts, including price capture and gross profit improvement.
 </li>
 <li>
 Identify new product opportunities and support sales activities within current customers.
 </li>
 <li>
 Provide technical service and support &mdash; including product training, hygiene audits, and dilution system checks &mdash; to add value and strengthen customer partnerships.
 </li>
 <li>
 Conduct regular customer follow-ups and status meetings as needed.
 </li>
 </ul>
 
 
 Knowledge &amp; Complexity:
 
 
 
 Requires good job knowledge and the ability to perform routine activities using standard procedures and reports. Familiarity with hygiene and cleaning solutions within food service and retail environments is essential.
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Experience in the food service and/or retail industry
 </li>
 <li>
 Background in hygiene, cleaning, or sanitation solutions is strongly preferred
 </li>
 <li>
 Proven account management or field sales experience
 </li>
 <li>
 Strong relationship-building and communication skills
 </li>
 <li>
 Willingness to travel within the assigned territory
 </li>
 </ul>
 
 
</div>

Account Manager

QNB Egypt

<div>
 
 About the job
 
 
 
 
 
 
 Job Summary:
 
 
 
 
 
 
 Act as a primary contact point for QNB clients/nonclients. Answer incoming calls received, respond to inquiries, manage complaints, identify significant customer service problems, and provide general information.
 
 
 
 
 
 
 Duties &amp; Responsibilities:
 
 
 
 
 
 
 1.Handle all customer inquiries &amp; requests.
 
 
 2. Identify and escalate issues to Team Leader
 
 
 3. Provide product and service information to clients. Cross sell products and services to clients &amp; nonclients according to Contact Center processes and set the needed appointments with concerned Network.
 
 
 4. Document all call information on the relevant systems.
 
 
 5. Send all customer inquiries, requests, appointments, &amp; referrals to the network &amp; related head office departments.
 
 
 6. Determine customers&rsquo; needs and achieve customer satisfaction.
 
 
 7. Answer &amp; process clients&rsquo; inquiries, requests &amp; complaints received according to Contact Center processes.
 
 
 8. Suggest ideas to enhance the service level offered to the clients.
 
 
 9. Handle campaigns if availability of queuing needs, for example (covering shortage, crisis, huge campaign, etc&hellip;.).
 
 
 10. Replace the Customer Service Team Leader in case of unavailability.
 
 
 11. Assist the Customer Service Team Leader in providing guidance &amp; advice to the team members.
 
 
 12. Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible.
 
 
 13. Adhere to QNB policies &amp; procedures in order to guarantee that QNB business is conducted in compliance with Local Laws, Internal Rules &amp; Regulations, as well as International Standards.
 
 
 
 
 
 
 Education
 
 :
 
 
 
 
 
 Bachelor&rsquo;s Degree in marketing, Business Administration or Commerce
 
 
 
 
 
 
 Experience:
 
 
 
 
 
 <ul>
 <li>
 0-2 years of experience in the related field .
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 
 
 
 <ul>
 <li>
 Handling Skills and Customer Oriented Attitude
 </li>
 <li>
 Excellent Interpersonal &amp; selling skills
 </li>
 <li>
 High communication skills, especially verbal
 </li>
 <li>
 Ability to work under pressure &amp; shifts basis
 </li>
 <li>
 Good knowledge of computer and telephony Environment
 </li>
 <li>
 Fluency in Arabic and English written/spoken
 </li>
 </ul>
 
 
</div>

Outsource - Sales & Call Center Representative

Sanofi

<div>
 
 About Sanofi
 
 
 
 We&rsquo;re an R&amp;D-driven, AI-powered biopharma company committed to improving people&rsquo;s lives and delivering compelling growth. Our deep understanding of the immune system &ndash; and innovative pipeline &ndash; enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people&rsquo;s lives.
 
 
 
 About The Job
 
 
 
 <ul>
 <li>
 Define, implement and maintain the Partner Market PV business model under the direction of the Multi-Country Safety Head ((M)-CSH). ensure an effective oversight and management of the Partner Market Service Providers (PMSP) across the MCO/region including regular meetings with the PMSPs, monitoring compliance with the PV Agreements (PVAs) and maintenance of the PVA.
 </li>
 <li>
 Ensure the implementation of PV in assigned territories, acting as the interface between PSPV, the (M)CSH and the PMSPs.
 </li>
 <li>
 Transversal coordination: ensures PV training, processes and tools are in place with the PMSPs, ensures that they are compliant with PV standards and are harmonized across countries. The Partner Market PV Manager shall identify areas of risk and escalate and work with stakeholders to resolve. Promote and deploy initiatives aimed at harmonizing and promoting best practices across PMSPs within assigned territory (if applicable). In addition, when appropriate, he/she may need to work collaboratively with the Global PSPV SMEs in developing process-related solutions oriented at the PMSPs as well as interacting closely with other PSPV functions to contribute to the appropriate management of the Sanofi PV system.
 </li>
 <li>
 Is the contact point between PMSPs and the Global PV teams, and performs other activities which require a coordination role as new process implementation, communication to partners, implementation of additional Risk Minimization Measures and its tracking, contribution to the PSMF, supports Inspection and Audit activities etc.
 </li>
 <li>
 Work collaboratively with other Sanofi functions contributing to the success of the PMSPs collaboration.
 </li>
 <li>
 Serves as back-up for Partner Market PV Managers in other territories/Regions as required
 
 
 </li>
 </ul>
 
 Key Accountabilities
 
 
 
 <ul>
 <li>
 Manage great customer experience: Acts as the contact point/interface between PSPV/internal and external stakeholders (i.e Partner Market Service Providers)
 </li>
 <li>
 Oversees the Partner Market Service Providers ensuring the maintenance and compliance with the PVAs. Ensures all Partner Market Service Providers meet KPIs set by PSPV, and oversee compliance of partners with applicable regulations.
 </li>
 <li>
 Routine management and support of the PV aspects of the Partner Market Services Providers, including support for audit and inspection.
 </li>
 <li>
 Participates in the Due diligence activities to select the service provider for PV activities when applicable.
 </li>
 <li>
 Follows up overall project implementation plan for new Partner Markets implementation, which involves the transition of PV activities to partners in countries in scope and ensure no noncompliance.
 </li>
 <li>
 Keeps the Multi-Country Safety Head informed on the status of the allocated Partnerships escalating issues as needed.
 </li>
 <li>
 Ensures the Multi-Country Safety Head has the comprehensive oversight and management of all the partnerships for the delegated PV activities including monitoring and enforcement of Partners compliance with the PV Agreements.
 </li>
 <li>
 In collaboration with other Partner Market PV Managers: Coordinates the implementation of the PV activities consistently across PMSPs in the assigned territories when applicable. Ensures back-up functions are in place across MCO/Regions as applicable.
 </li>
 <li>
 Is in charge of the monitoring of the budget of PMSP activities, in collaboration with the (M)-CSH.
 
 
 </li>
 </ul>
 
 Education
 
 
 
 
 About you
 
 
 
 <ul>
 <li>
 MD, Pharmacist, PhD or master&rsquo;s degree in Human Health Sciences
 
 
 </li>
 </ul>
 
 Experience &amp; Knowledge
 
 
 
 <ul>
 <li>
 Minimum 4 years&rsquo; experience in managing Pharmacovigilance activities in close collaboration with key departments (Medical Affairs, Regulatory, Clinical, Quality Assurance, etc.) or equivalent experience.
 </li>
 <li>
 Experience working in multinational environment, across diverse cultures
 </li>
 <li>
 Experience with PV agreements and or PV partnerships and partner/vendor relations
 </li>
 <li>
 Experience in transversal projects
 </li>
 <li>
 Knowledge of other languages, Fluency in French is advantageous.
 </li>
 <li>
 Country PV experience is an asset.
 </li>
 <li>
 Experience with Clinical Safety related activities can be a plus
 </li>
 <li>
 Knowledge of other languages. Fluency in French is advantageous
 </li>
 <li>
 Project management experience.
 
 
 </li>
 </ul>
 
 Competencies
 
 
 
 <ul>
 <li>
 Excellent organizational and planning capabilities
 </li>
 <li>
 Strong negotiation skills
 </li>
 <li>
 Strong interpersonal skills
 </li>
 <li>
 Strong leadership competencies
 </li>
 <li>
 Team player
 </li>
 <li>
 Fluency in English (both oral and written, including technical terminology) and communication skills (oral/written)
 </li>
 <li>
 Inter-cultural skills/ability to work across cultures.
 </li>
 <li>
 Demonstrate problem solving skills, sense of urgency, especially with respect to enforcing safety rules and global procedures as described in QDs, Operational Manuals and Guidance documents. Capacity to work under pressure
 
 
 </li>
 </ul>
 
 Take The Lead Values
 
 
 
 <ul>
 <li>
 Aim Higher - Focus on what matters, set high standards and move with urgency, learning from setbacks as we go to achieve higher performance.
 </li>
 <li>
 Act for patients - Never compromise on integrity, eliminate barriers, and partner with others to go faster and further for patients.
 </li>
 <li>
 Be Bold - Take thoughtful risks, seize opportunities and think beyond what&rsquo;s possible to accelerate our science and drive compelling growth.
 </li>
 <li>
 Lead Together - Build trust and collaborate openly on our shared goals, celebrate collective wins and foster a sense of belonging.
 
 
 </li>
 </ul>
 
 Why choose us?
 
 
 
 <ul>
 <li>
 Be part of a pioneering biopharma company that engages patients early in drug development and uses their insights to design studies that reflect real-world needs.
 </li>
 <li>
 Work at the forefront of drug discovery, harnessing cutting-edge AI, data, and digital platforms to push the boundaries of science.
 </li>
 <li>
 Help improve the lives of millions of people globally by making drug development quicker and more effective.
 </li>
 <li>
 Enjoy opportunities to collaborate beyond your area of expertise, working with diverse teams across science, clinical, and digital fields to spark new ideas and drive breakthroughs.
 </li>
 <li>
 Accelerate your professional development with structured career paths designed for both scientific and leadership advancement. Grow in ways you never imagined through bold moves that stretch your potential, cross moves into other business areas, and short-term gigs that build your scientific expertise.
 </li>
 <li>
 Join a workplace where diversity, equity, and inclusion are at the core, with Employee Resource Groups and leadership programs that celebrate every voice.
 </li>
 <li>
 Achieve genuine work-life balance in a supportive R&amp;D environment.
 </li>
 <li>
 Enjoy outstanding benefits, including flexible working options, comprehensive healthcare, and well-being programs designed to help you thrive.
 
 
 </li>
 </ul>
 null
</div>

Partner Market PV Manager – Sub Saharan Africa

Toyota Egypt Group

<div>
 
 
 Job Purpose:
 
 
 
 Responsible for Handling the day-to-day operations of the Accounts Receivable function, including cash application, collections, credit monitoring, and customer account management. The role ensures accurate processing, timely collections, and compliance with company policies, while supporting reporting and audit requirements.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Handle the daily operations of the Accounts Receivable team including invoicing, collections, and cash applications.
 </li>
 <li>
 Manage customer credit limits and monitor due dates, ensuring timely follow-up and reporting on overdue accounts.
 </li>
 <li>
 Review aging reports and follow up with customers to ensure timely payments and reduce DSO (Days Sales Outstanding).
 </li>
 <li>
 Analyze and reconcile customer accounts, investigating and resolving discrepancies promptly.
 </li>
 <li>
 Ensure accurate and timely posting of incoming payments in SAP.
 </li>
 <li>
 Coordinate with sales and customer service teams to resolve billing and collection issues.
 </li>
 <li>
 Prepare regular AR reports and KPIs for management, highlighting risks and collection performance.
 </li>
 <li>
 Support month-end and year-end closing activities, including reconciliations and audit deliverables.
 </li>
 <li>
 Ensure compliance with internal financial controls and company policies.
 </li>
 <li>
 Identify opportunities for process improvements and contribute to system enhancements.
 </li>
 <li>
 Train, guide, and assess team members&rsquo; performance to ensure a high level of accuracy and efficiency.
 </li>
 </ul>
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Accounting, Finance, or a related field.
 </li>
 <li>
 2&ndash;4 years of experience in Accounts Receivable
 </li>
 <li>
 Solid knowledge of accounting principles and AR best practices.
 </li>
 <li>
 Hands-on experience with SAP is a must.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Proficiency in Microsoft Excel and financial reporting.
 </li>
 <li>
 Excellent communication, leadership, and organizational abilities.
 </li>
 <li>
 Ability to work under pressure and meet deadlines.
 </li>
 </ul>
 
 
 Reports to:
 
 Accounts Receivable Manager
 
</div>

AR Accountant

PepsiCo

<div>
 
 Overview
 
 
 
 As the Customer/Distributor Management Leader, He/she will ensure that exceptional operational services are provided, by his/her organization, to sales associates across multiple teams and markets. These services include support of Customer and Distributor Management reporting. Responsible to train and, lead their delivery team. Continuously identify opportunities and implementing processes to improve quality and timeliness of team output.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide support to PepsiCo Sales team, KAMs, and Distributors, enabling achievement of critical customer initiatives and KPIs including monthly sales targets, on time delivery, fill rate, returns/deductions, supporting major retailers. Review and validate customer claims and deductions.
 </li>
 <li>
 Review distributor and customer dashboards (Claims data, incentives, D&amp;A)
 </li>
 <li>
 Complete weekly analysis and reporting of fill rate against customer order (95% standard) to ID root causes
 </li>
 <li>
 Drive and supporting continuous process improvement and standardization in order to increase efficiency
 </li>
 <li>
 Report performance on Customer/Distributor Management order to Markets/Cluster to the Capability and Sales Lead
 </li>
 <li>
 Participate in regular operational review calls with Business Partners and Business Leaders
 </li>
 <li>
 Work with other capability leaders within GBS and sector to deliver end-to-end order management solutions for business partner while advancing and harmonizing capability for future
 </li>
 <li>
 Serve on functional and cross-functional teams and have the skills to consult with team members as to the Sales impact and advise them on a prudent course of action
 </li>
 <li>
 Discuss team performance with management and make recommendations for team development and succession planning
 </li>
 <li>
 Maintain relationship with client and key business stakeholders
 </li>
 <li>
 Manage team&rsquo;s scope, workload and ad hoc requests
 </li>
 <li>
 Act as a point of contact for and BU sales teams and multi-function business leaders
 </li>
 <li>
 Ongoing training of team members
 </li>
 <li>
 Identify and resolve recurring performance problems and improvement opportunities
 </li>
 <li>
 Train, coach, and direct both the own team and members of other capability teams to insure continuous improvement in processes and functions
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum 3 years of experience in Sales/Sales Operations/Supply Chain/Logistics
 </li>
 <li>
 Previous experience as a people leader and direct people management is a must
 </li>
 <li>
 3-5 years of previous experience as planner, logistics specialist or customer account specialist preferred including the usage of relevant tools and software packages. Knowledge on cloud-based data analytics platforms
 </li>
 <li>
 Bachelor&rsquo;s degree in a relevant discipline
 </li>
 <li>
 Ability to provide superior customer service
 </li>
 <li>
 Best-in-class time management skills, ability to multitask, set priorities, and plan
 </li>
 <li>
 Strong use of influencing skills to gain alignment
 </li>
 <li>
 SAP &amp; PBI basic knowledge
 
 
 </li>
 </ul>
 Differentiating Competencies Required
 
 
 <ul>
 <li>
 Towering strength in O2C processes, ways of working, and systems
 </li>
 <li>
 Strong reporting analytical skills
 </li>
 <li>
 Leans Six Sigma &amp; Process Improvement awareness
 </li>
 <li>
 Excellent communication skills (English); consistently communicates using appropriate methods for situation and audience in clear, concise and professional manner
 </li>
 <li>
 Be flexible, organized and able to handle competing priorities
 </li>
 <li>
 Organization effectiveness
 </li>
 </ul>
</div>

Order Management Analyst

Explore 7+ It service desk in Cairo this April. Find roles across top companies and apply now to boost your career.