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it service management consultant itsm

Norconsult Telematics

<div>
 
 
 Position Objectives:
 
 
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 Lead the development, enhancement, and governance of the IT Service Management framework in alignment with global ITIL standards.
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 Focusing on improving service quality by assessing and optimizing processes across Incident, Problem, and Change Management domains.
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 Review and align KPIs/SLAs to ensure measurable service performance and operational excellence.
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 Support the evaluation and selection of ITSM platforms to enhance service automation and workflow efficiency.
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 Guides stakeholders on ITSM best practices and ensures continuous improvement across service operations.
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 Job Description &amp; Responsibilities:
 
 
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 Develop and optimize ITSM frameworks and processes in alignment with ITIL best practices.
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 Conduct assessments and audits of ITSM processes, identifying gaps and recommending improvements.
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 Standardize and align KPIs, SLAs, and OLAs across Incident, Problem, and Change Management functions.
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 Lead process re-engineering efforts to improve service quality, reduce downtime, and enhance operational efficiency.
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 Support ITSM platform evaluation, selection, and implementation based on organizational requirements.
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 Work with cross-functional teams to ensure proper integration of ITSM processes with tools and enterprise systems.
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 Provide training, guidance, and knowledge transfer to internal teams on ITIL practices and ITSM process adoption.
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 Conduct service performance reviews and provide insights for continuous improvement.
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 Assist in establishing governance frameworks and control mechanisms for service management operations.
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 Collaborate with stakeholders to ensure alignment of ITSM efforts with organizational objectives and compliance standards.
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 Establish documentation, SOPs, workflows, and process maps to support consistent service operations.
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 Monitor and report on service performance trends, recommending corrective actions when required.
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 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
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 Bachelor&rsquo;s degree in Computer Science, Information Technology, Engineering, or related field.
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 Experience: Minimum 8+ years in IT Service Management, IT Operations, or related consulting roles.
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 Strong knowledge of ITIL frameworks (preferably ITIL v4) and ITSM best practices.
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 Hands-on experience in Incident, Problem, and Change Management process design and improvement.
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 Experience in evaluating and implementing ITSM platforms (e.g., ServiceNow, BMC Helix, Ivanti, ManageEngine).
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 Strong analytical, process mapping, and documentation skills.
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 Ability to collaborate with technical and business teams and communicate effectively with stakeholders.
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 ITIL certification (Foundation, Intermediate, or Managing Professional) preferred.
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 Excellent command of English, with Arabic proficiency considered an added advantage.
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 </ul>
</div>

IT Service Management Consultant (ITSM)

<div>
 
 
 Position Objectives:
 
 
 <ul>
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 Develop and implement comprehensive frameworks for IT Operations Management and IT Asset Management to enhance service reliability, operational efficiency, and asset control.
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 Ensures real-time monitoring, automated alerting, and proactive issue resolution aligned with industry best practices.
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 Oversees the full lifecycle of IT assets, ensuring compliance, optimization of costs, and proper governance.
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 Design the IT Analytics Solution (ITAS) to enable data-driven decision-making across ITSM, ITOM, and ITAM domains.
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 Ensures seamless integration of operations, asset insights, and analytics for improved service delivery.
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 </ul>
 
 
 
 
 
 Job Description &amp; Responsibilities:
 
 
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 Develop and maintain the ITOM framework, including monitoring, alerting, event correlation, and automation workflows.
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 Implement proactive operational practices to reduce downtime and enhance service performance.
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 Build a complete ITAM framework overseeing asset lifecycle stages&mdash;procurement, onboarding, utilization, maintenance, and retirement.
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 Establish policies for asset compliance, governance, licensing, warranty tracking, and audit readiness.
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 Design and implement the IT Analytics Solution (ITAS) to provide unified dashboards and insights across ITSM, ITOM, and ITAM.
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 Integrate monitoring tools, CMDB data, and asset repositories to support accurate operational visibility.
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 Conduct root cause analysis using operational and asset data, recommending preventive actions.
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 Collaborate with ITSM, NOC, SOC, and procurement teams to align processes and enhance cross-domain efficiencies.
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 Optimize asset utilization and cost control by analyzing consumption, contracts, and lifecycle patterns.
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 Develop SOPs, workflows, and governance models for ITOM, ITAM, and ITAS functions.
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 Support tool evaluation and implementation (e.g., ServiceNow ITOM/ITAM, BMC, SolarWinds, ManageEngine).
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 Provide training and knowledge transfer on monitoring practices, asset governance, and analytics capabilities.
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 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, Engineering, or related field.
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 Experience: Minimum 8+ years in IT Operations, Asset Management, or infrastructure governance roles.
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 Strong knowledge of ITOM and ITAM concepts, frameworks, and automation practices.
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 Experience with monitoring platforms (e.g., SolarWinds, Dynatrace, Zabbix, Nagios) and asset management tools.
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 Hands-on experience designing workflows and lifecycle processes for IT assets.
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 Knowledge of CMDB structures, discovery tools, and integration methods.
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 Experience building analytics dashboards using BI or IT analytics platforms.
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 Strong skills in documentation, governance, and process standardization.
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 Certifications such as ITIL, ServiceNow ITAM/ITOM, or related credentials are preferred.
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 Excellent command of English, with Arabic proficiency considered an added advantage.
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 </ul>
</div>

IT Operations and Asset Management Specialist

Gateway Associates Services

Our company is seeking a Business Strategy Consultant to analyze client businesses and develop data-driven strategies for growth and market development. This role is responsible for conducting market research, financial analysis, and creating strategic plans to improve client productivity and sales. The position reports to the Head of Strategy or Managing Partner.Key Responsibilities:<ul><li>Analyze client business models, market positioning, and financial performance.</li><li>Conduct market research and competitive analysis to identify growth opportunities.</li><li>Develop financial projections and models to support strategic recommendations.</li><li>Create comprehensive business strategy plans for client portfolio companies.</li><li>Assess operational processes and recommend improvements for productivity.</li><li>Prepare and present strategic recommendations to clients and senior management.</li><li>Monitor implementation of strategic initiatives and measure outcomes.</li><li>Collaborate with investment teams on due diligence for potential acquisitions.</li><li>Stay current with industry trends and market conditions.</li></ul>Requirements:<ul><li>Bachelor's degree in Business Administration, Finance, Economics, or related field; MBA preferred.</li><li>Proven work experience as a Business Strategy Consultant, Management Consultant, or similar role.</li><li>Demonstrable experience in business analysis, market research, and financial modeling.</li><li>Strong analytical skills with ability to interpret complex data and create strategic recommendations.</li><li>Proficiency in financial analysis software and business intelligence tools.</li><li>Experience preparing and presenting detailed business reports and strategic plans.</li><li>Ability to manage multiple client engagements simultaneously.</li><li>Willingness to travel to client sites as needed.</li></ul>نوع الوظيفة: دوام كاملالراتب المدفوع: ﷼٩٠٠٫٠٠٠&nbsp;لكل شهر

Business Strategy Consultant

<div>
 
 MENA Indirect Tax Senior Consultant
 
 
 
 At EY, we&rsquo;re all in to shape your future with confidence.
 
 
 We&rsquo;ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
 
 
 Join EY and help to build a better working world.
 
 
 
 The opportunity
 
 
 
 EY is looking for a Senior Consultant to join the Indirect Tax team to advise clients on VAT treatment of new and complex transactions and help resolve classification or other disputes and issues with the authorities.
 
 
 
 Your Key Responsibilities
 
 
 
 Client responsibilities
 
 
 You are expected to work effectively as a member of a worldwide network of professional advisors, sharing responsibility, providing support, maintaining communication and updating senior team members on progress. You must also collaborate with a team of VAT professionals to combine diverse cross-border transaction experience with local tax knowledge across a broad spectrum of industries. Participating and assisting in preparing for meetings with management teams will be part of your role.
 
 
 You will be assisting in preparing reports and schedules that will be delivered to clients and other parties. You will also develop and maintain productive working relationships with client personnel and build strong internal relationships within the VAT practice, Indirect Tax and across other service lines.
 
 
 Technical responsibilities
 
 
 You must build a deep understanding of the Customs Law and its practical application across the countries. You are expected to understand and apply the regional Free Trade Agreements and key customs concepts such as valuation, classification and origin. You will be identifying and discussing VAT considerations for clients to be aware of in their outbound investments. Engaging with colleagues in overseas offices to deliver VAT advice in respect of global jurisdictions will be part of your responsibilities. You will also prepare for the potential introduction of VAT in the different countries and to discuss with clients how this may impact them as well as work with internal teams to provide indirect tax expertise for audit and transaction projects.
 
 
 
 Skills And Attributes For Success
 
 
 
 You must be able to build strong client relationships &amp; excellently communicate in a range of situations in both written and oral English. You should also be able to identify areas of risk, carry out an effective review and know when to refer upwards. You are expected to be a client focused and commercially aware team player with the ability to build effective relationships at all levels. You must also possess project management skills, plan and prioritise work, meet deadlines, monitor own budget. You should also be able to solve problems creatively and pragmatically.
 
 
 
 Qualifications &amp; Experience:
 
 
 
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 A degree in economics, finance, tax or accounting
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 At least three years of relevant experience as Indirect Tax professional
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 Experience working for a Big 4 accounting firm is preferred. However, we will consider candidates with from law firms or with relevant industry experience
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 Customs duty advisory experience is preferable, but we will also consider candidates with VAT/GST advisory experience
 
 
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 </ul>
 
 What We Look For
 
 
 
 Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you&rsquo;ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.
 
 
 
 What We Offer You
 
 
 
 At EY, we&rsquo;ll develop you with future-focused skills and equip you with world-class experiences. We&rsquo;ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
 
 
 Are you ready to shape your future with confidence? Apply today.
 
 
 To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.
 
 
 
 EY
 
 | Building a better working world
 
 
 EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
 
 
 Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
 
 
 EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
</div>

Indirect Tax - Senior Consultant - Muscat

International Workplace Group plc

<div>
 
 We&rsquo;ve made it our mission to help millions of people have a great day at work - every day. We do it for our customers by providing them with access to our world-leading commercial real estate platform. We do it for our people by giving them the opportunities to develop their career where and how they want.
 
 
 Join IWG. Grow with us, as we open new locations and enter new markets every week. Build your professional network. Develop your career on the international stage. And help shape the workspace of the future.
 
 
 
 
 
 
 
 
 
 The opportunity
 
 
 
 
 
 
 As a Business Development Manager, Your Job Will Be To Work With Our Clients As a Workspace Sales Consultant Helping Them Purchase The Space That Meets Their Needs. You Will Be Maximising Revenue In Your Area By Leading Efforts To Generate New Clients And Increase Sales. You Will
 
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 Define and implement the sales strategy for your area, overseeing the full sales cycle from identifying opportunities to successfully closing deals
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 Generate leads and proactive sales by executing against your promotional and networking events and activities
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 Build relationships with potential business clients and brokers to sell them our added-value services and products
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 Maximise sales performance for your area and ensure critical KPIs are met and exceeded
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 </ul>
 
 
 
 
 
 
 
 
 About You
 
 
 
 
 
 
 We&rsquo;re looking for a born networker who has a natural ability to enthuse prospects; someone who has a passion for consultative selling. Key requirements include:
 
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 Skilled relationship manager and consultant who can generate and grow valuable long term client partnerships
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 Excellent team player and communicator with fluent English
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 Practical solution seller who takes a hands-on approach and is driven to achieve results
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 Must be an Oman citizen
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 </ul>
 
 
 
 
 
 
 
 
 What We Offer
 
 
 
 
 
 
 On top of a competitive salary package you&rsquo;ll enjoy:
 
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 Commission
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 Global mobility, with the potential to work anywhere in our network
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 Structured training and development programme
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 A bright and inspiring work environment
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 Promotion opportunities
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 About IWG
 
 
 
 
 
 
 We believe that business success is underpinned by the effectiveness of its people. So we made it our mission to help millions of people have a great day at work - every day. We do this by creating a fantastic working environment, providing a platform that unlocks productivity, and enabling connection to a valuable business community.
 
 
 Our customers are large multinationals, small and medium-sized enterprises, and start-ups. With unique business goals, people and aspirations, they want the freedom to choose a way of working that works for their business.
 
 
 We provide that choice through our operating companies; Regus, Spaces, HQ, Signature by Regus and No18 - each designed to serve the unique needs of businesses of every size. From some of the most exciting companies and well-known organisations on the planet, to individuals and the next generation of industry leaders. All of them harness the power of flexible working to increase their productivity, efficiency and agility, whilst enjoying a happier, healthier way of working.
 
</div>

Business Development Manager

Rikaz Real Estate Development

Company DescriptionRIKAZ Real Estate Development specializes in creating exceptional residential experiences with innovative projects designed to meet the evolving needs of its customers. Over the years, RIKAZ has successfully developed a variety of residential units and continues to launch new projects that align with modern market trends. The company is committed to opening new investment opportunities and delivering a high standard of living. With a focus on distinctive design and quality, RIKAZ leads the way in real estate development.Role DescriptionThis is a full-time, on-site role for a Property Consultant (Sales) specializing in real estate at RIKAZ, located in Muscat. The candidate will be responsible for consulting with clients to understand their needs, providing tailored property solutions, managing sales processes, and maintaining exceptional customer service throughout the client journey. Additionally, the role involves identifying opportunities within the real estate market and effectively communicating the unique advantages of RIKAZ properties to clients.Qualifications<ul><li>Strong skills in Real Estate Sales and Consulting ( 2 + Years ) </li><li>Excellent Communication and Customer Service abilities</li><li>Knowledge of the real estate market trends and customer needs</li><li>Fluent in Arabic and English to communicate with diverse clients</li></ul>- Preferably experience in ITC (Integrated Tourism Complex) properties.- Proficiency in real estate tools, such as CRM and property management software.- Strong leadership, communication, and negotiation skills.- Client-focused mindset.- Additional experience in Sales and Marketing. Experience in a sales-oriented role, particularly in the real estate industrytalha@rikaz.omJob Type: Full-time

Property Consultant ( Sales ) - Real Estate - Arabic Speaker

Explore 411+ It service management consultant itsm in Warehouse Jobs In Warehouse Jobs In Muscat this December. Find roles across top companies and apply now to boost your career.

411 it service management consultant itsm jobs IN Warehouse Jobs In Warehouse Jobs In Muscat

IT Service Management Consultant (ITSM)

IT Service Management Consultant (ITSM)

IT Operations and Asset Management Specialist

Business Strategy Consultant

Indirect Tax - Senior Consultant - Muscat

Business Development Manager

Property Consultant ( Sales ) - Real Estate - Arabic Speaker