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Marsh & McLennan Companies, Inc.

<div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Job Overview</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Provides technical support to colleagues both pro-actively &amp; re-actively, via a variety of support channels both inbound and outbound across multiple lines of businesses within MMC . This includes ownership of the support process through effective diagnosis, troubleshooting and resolution for software and hardware related issues either in person or virtually.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Deliver support in accordance with agreed KPIs and SLAs.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">The role is a hybrid position that requires onsite presence minimum 4 days per week with 1x remote support day.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">There may be occasional support required during weekends and out of hours during crisis/emergency situations.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Key responsibilities</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Reactive Technical Support</span></div><div><span style="font-size: 11px;">Provide support to all colleagues through a variety of channels (in-person, phone, virtual pop-in Zoom)</span></div><div><span style="font-size: 11px;">Assist with building laptops and installing, maintaining, troubleshooting and repair of all MMC hardware, software and mobility technology problems.</span></div><div><span style="font-size: 11px;">Respond to and resolves incidents and requests and escalates with appropriate level of urgency.</span></div><div><span style="font-size: 11px;">Proactively communicates and follows up with colleagues on all incidents and requests</span></div><div><span style="font-size: 11px;">Reconfigure existing laptops and/or perform tune-up services (quick and re-image) as required.</span></div><div><span style="font-size: 11px;">Log all issues with appropriate documentation as determined by standard operating procedures</span></div><div><span style="font-size: 11px;">Escalate requests in a timely manner with warm hand-offs to other technical resolver groups</span></div><div><span style="font-size: 11px;">Route incidents to appropriate support teams as per described troubleshooting steps.</span></div><div><span style="font-size: 11px;">Monitor and escalate issues until resolution, closure or the appropriate group has accepted.</span></div><div><span style="font-size: 11px;">Use MMC Tech incident management system to record and track all support work.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Proactive Technical Support</span></div><div><span style="font-size: 11px;">Provide proactive support to all colleagues through a variety of digital channels based on data in Nexthink and other performance management systems</span></div><div><span style="font-size: 11px;">Collaborate with engineering teams to pro-actively remediate device and systems identified as at risk.</span></div><div><span style="font-size: 11px;">Provide pro-active training and knowledge sharing on MMC systems and devices to maximize functionality usage.</span></div><div><span style="font-size: 11px;">Assist with projects as and when assigned.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Administrative Tasks and Training</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Will require weekend / after-hours work for occasional emergencies</span></div><div><span style="font-size: 11px;">Adheres to responsibilities such as compulsory training and education as and when required to maintain current knowledge.</span></div><div><span style="font-size: 11px;">Performs time tracking tasks as required to ensure resources are allocated correctly to business requirements.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Education</span></div><div><span style="font-size: 11px;">Associates degree in a technology related discipline, or a combination of work experience, education and training equivalent to a two-year college in a technology related discipline.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Experience</span></div><div><span style="font-size: 11px;">Two years of related work experience in a technical support role.</span></div><div><span style="font-size: 11px;">Background of working as a technical troubleshooter.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Knowledge and Skills</b></span></div><div><span style="font-size: 11px;">Very strong knowledge of industry desktop operating systems and software.</span></div><div><span style="font-size: 11px;">Excellent organizational and prioritization skills.</span></div><div><span style="font-size: 11px;">Through troubleshooting and analysis skills.</span></div><div><span style="font-size: 11px;">Superior customer service skills.</span></div><div><span style="font-size: 11px;">Ability to communicate effectively, both verbally and written.</span></div><div><span style="font-size: 11px;">Ability to work independently and with minimal supervision and under pressure.</span></div><div><span style="font-size: 11px;">Ability to adapt to a changing environment with a wide degree of creativity and latitude.</span></div><div><span style="font-size: 11px;">Fluent in English to business level.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Other Requirements</b></span></div><div><span style="font-size: 11px;">Relevant Industry certifications.</span></div><div><span style="font-size: 11px;">ITSM understanding.</span></div><div><span style="font-size: 11px;">Ability to work with local and remote teams over different time zones.</span></div><div><span style="font-size: 11px;">Travel may be required depending on location.</span></div><div><span style="font-size: 11px;">Occasional evening and weekend work may be required.</span></div><div><br></div>

IT Support Senior Analyst

SmartChoice International UAE

<div>
 <p>
  <strong>
   About Job
  </strong>
 </p>
 <p>
  As a Service Desk Analyst &ndash; Arabic Speaking, you will act as the first point of contact for IT support within the organisation or its client environments. You will provide high-quality technical assistance, troubleshooting, and incident resolution while ensuring excellent customer satisfaction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Serve as the first line of support for end-users via phone, email, or ticketing systems (e.g., ITSM tools).
  </li>
  <li>
   Log, categorize, and prioritize incidents and service requests in the IT service management system.
  </li>
  <li>
   Provide timely resolution of basic IT issues related to hardware, software, email, VPN, printers, and similar technologies.
  </li>
  <li>
   Escalate complex issues to second- or third-level support teams when necessary.
  </li>
  <li>
   Follow standard operating procedures for incident management and service request fulfillment.
  </li>
  <li>
   Communicate clearly and regularly with users in both Arabic and English.
  </li>
  <li>
   Document troubleshooting steps and resolutions in the knowledge base.
  </li>
  <li>
   Ensure compliance with IT service delivery standards and service level agreements (SLAs).
  </li>
  <li>
   Participate in shift work, including evenings, weekends, and holidays, as required.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Qualifications
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Education:
   </strong>
   Diploma or Bachelor's degree in Computer Science, Information Technology, or a related field.
  </li>
  <li>
   <strong>
    Experience:
   </strong>
   1&ndash;3 years in a similar IT support or service desk role.
  </li>
  <li>
   <strong>
    Languages:
   </strong>
   Fluency in Arabic (native or near-native) and English (written and spoken).
  </li>
  <li>
   Strong knowledge of Windows operating systems, Microsoft Office Suite, Outlook, and common business applications.
  </li>
  <li>
   Familiarity with the ITIL framework and incident management processes.
  </li>
  <li>
   Good understanding of networking fundamentals (TCP/IP, DNS, VPN, etc.).
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Preferred Certifications
  </strong>
 </p>
 <ul>
  <li>
   ITIL Foundation
  </li>
  <li>
   CompTIA A+ / Network+
  </li>
  <li>
   Microsoft Certified: Modern Desktop Administrator Associate (or equivalent)
  </li>
 </ul>
 <p>
 </p>
</div>


Information Technology Help Desk Analyst

Muller's Solutions

<div><p>M&uuml;ller's Solutions is seeking a dedicated Helix Support / Technical Support Analyst to join our remote team. In this role, you will provide exceptional technical support for Helix environments, assisting clients in troubleshooting and resolving issues related to version control, software deployments, and integration processes. You will collaborate with both customers and internal teams to ensure that Helix is used efficiently and effectively, while also contributing to ongoing improvements in our support processes.</p><p></p><p><b><br>
Key Responsibilities:</b></p><ul>
<li>Provide first-level technical support for Helix users, addressing inquiries and resolving issues in a timely manner.</li>
<li>Troubleshoot and diagnose problems related to Helix Core, including configuration, integration, and performance issues.</li>
<li>Assist in the onboarding and training of clients on Helix functionalities and best practices.</li>
<li>Document technical issues and solutions in detail to create a knowledge base for internal and customer use.</li>
<li>Collaborate with development and DevOps teams to understand client needs and implement effective solutions.</li>
<li>Stay current on Helix product updates and enhancements, effectively communicating changes to clients.</li>
<li>Participate in continuous improvement initiatives to refine support processes and tools.</li>
</ul><p><b>Requirements</b></p><p><b>
Requirements:</b></p><ul>
<li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li>
<li>2-4 years of experience in technical support, preferably in a software or version control environment.</li>
<li>Strong knowledge of Helix Core and experience with version control systems.</li>
<li>Excellent problem-solving skills and the ability to articulate technical concepts to non-technical users.</li>
<li>Experience with scripting or automation tools to support troubleshooting efforts is a plus.</li>
<li>Strong communication skills and ability to work well in a remote team environment.</li>
<li>Customer-focused mindset with a commitment to providing exceptional support.</li>
</ul><p><b>Preferred Qualifications:</b></p><ul>
<li>Experience with CI/CD processes and tools.</li>
<li>Familiarity with other version control systems (e.g., Git, SVN) and software development methodologies.</li>
<li>Previous experience in a remote support role or IT service management.</li>
<li>Relevant certifications in IT support or Helix administration are advantageous.</li>
<li>Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.</li>
</ul><p><b>Benefits</b></p><p>
Why Join Us:</p><p></p><p>
Opportunity to work with a talented and passionate team.</p><p>
Competitive salary and benefits package.</p><p>
Exciting projects and innovative work environment.</p></div>

BMC Helix Support / Technical Support Analyst-Remote

Macquarie Group

<p>As a Service Desk Analyst, you will provide technology support to staff at our Dubai office, assisting users at the walk-up desk and providing remote support through various channels. You will deliver first and second line support for Microsoft technologies and end user access management tools, ensuring issues are resolved promptly and professionally. You will assist VIPs and other staff both in-person and over the phone, utilising your strong communication skills and ability to prioritise tasks in a fast-paced environment. You will contribute to the continual improvement of our customer experience and support the ongoing development of Macquarie s technology platforms. Occasionally, you may be required to work weekends or bank holidays, and travel to other offices to provide on-site support.</p>

Service Desk Analyst

<div>
 The Technology Service Desk team provides essential support to Macquarie&rsquo;s business, acting as the first point of contact for all staff seeking assistance with technology. Based in Dubai, the team operates a walk-up desk and responds to requests via telephone, email, and live chat, delivering both remote and in-person support. We are dedicated to continually improving our services and are passionate about creating an outstanding customer experience for all users, including VIPs. Our collaborative and customer-focused approach ensures technology issues are resolved efficiently, supporting the business&rsquo;s ongoing innovation and success.
 <br/>
 <br/>
 At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You&rsquo;ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.
 <br/>
 <br/>
 <strong>
  What role will you play?
  <br/>
  <br/>
 </strong>
 As a Service Desk Analyst, you will provide technology support to staff at our Dubai office, assisting users at the walk-up desk and providing remote support through various channels. You will deliver first and second line support for Microsoft technologies and end user access management tools, ensuring issues are resolved promptly and professionally. You will assist VIPs and other staff both in-person and over the phone, utilising your strong communication skills and ability to prioritise tasks in a fast-paced environment. You will contribute to the continual improvement of our customer experience and support the ongoing development of Macquarie&rsquo;s technology platforms. Occasionally, you may be required to work weekends or bank holidays, and travel to other offices to provide on-site support.
 <br/>
 <br/>
 <strong>
  What You Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Completed vocational training as an IT specialist for system integration or equivalent professional experience
  </li>
  <li>
   Excellent communication skills in English, both verbal and written
  </li>
  <li>
   Experience in first or second line technology support, including Microsoft technologies such as Office 365, Windows 10 Pro, Server, and Active Directory
  </li>
  <li>
   Understanding and experience in supporting end user access management tools, such as Active Directory
  </li>
  <li>
   Basic troubleshooting and understanding of mobile devices, specifically Apple iOS, MacOS, and Android
  </li>
  <li>
   Experience providing desktop and trade floor support to end users using a computerised service management ticketing system
  </li>
  <li>
   Working knowledge of Microsoft Server platforms, including SCCM, is beneficial but not essential
  </li>
  <li>
   Superior customer service skills and the ability to present technical information to both virtual and in-person audiences
  </li>
  <li>
   Willingness to travel to other offices and work occasional weekends or bank holidays with advance notice
   <br/>
   <br/>
  </li>
 </ul>
 We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.
 <br/>
 <br/>
 <strong>
  About Technology
  <br/>
  <br/>
 </strong>
 Technology enables every aspect of Macquarie, for our people, our customers and our communities. We&rsquo;re a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow&rsquo;s technology solutions.
 <br/>
 <br/>
 <strong>
  Our commitment to diversity, equity and inclusion
  <br/>
  <br/>
 </strong>
 We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply regardless of their identity, including age, disability, neurodiversity, gender (including gender identity or expression), sexual orientation, marriage or civil partnership, pregnancy, parental status, race (including ethnic or national origin), religion or belief, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process.
 <br/>
 <br/>
 Our aim is to provide reasonable adjustments to individuals as required during the recruitment process and in the course of employment. If you require additional assistance, please let us know during the application process.
</div>


Service Desk Anayst

BlackStone eIT

<p>BlackStone eIT is seeking a motivated and knowledgeable <strong>IT Support Specialist</strong> to enhance our technical support team. In this role, you will provide critical IT assistance to our employees and clients, ensuring that all technology-related issues are addressed efficiently and effectively. Your contributions will play an essential role in maintaining our company's operations and supporting our commitment to excellent service delivery.</p> Key Responsibilities <ul> <li>Assist users with troubleshooting technical problems related to hardware, software, and network systems.</li> <li>Respond to support requests via phone, email, and in-person, ensuring a prompt and professional service experience.</li> <li>Document and track support incidents and their resolutions in the ticketing system to ensure a smooth workflow.</li> <li>Install, configure, and maintain IT equipment such as PCs, printers, and mobile devices.</li> <li>Provide user training and support on various systems and applications as necessary.</li> <li>Collaborate with team members to resolve complex issues and improve support processes.</li> <li>Stay current with emerging technology trends to ensure effective support and recommendations.</li> <li>Participate in IT projects to enhance system capabilities and operations.</li> </ul>

It support

NAFFCO FZCO

<ul><li>Serve as the first point of contact for end-users seeking technical assistance via phone, email, or chat, ensuring timely and effective support.</li><li>Diagnose and resolve hardware and software issues, utilizing remote support tools to provide solutions in real-time.</li><li>Maintain detailed documentation of support requests and resolutions in the ticketing system to track performance metrics and knowledge transfer.</li><li>Escalate complex issues to senior IT staff while providing comprehensive information to facilitate swift resolutions.</li><li>Conduct regular follow-ups with users to ensure their issues have been resolved satisfactorily, enhancing overall customer satisfaction.</li><li>Assist with onboarding new employees by setting up their workstations, installing necessary software, and providing initial training on systems.</li><li>Support the maintenance of IT inventory, including tracking and managing hardware and software assets to ensure compliance and availability.</li><li>Implement and promote best practices for IT security, including educating users on safe computing habits to mitigate risks.</li><li>Participate in team meetings to share insights on common issues and contribute to the continuous improvement of support processes.</li><li>Stay updated on emerging technologies and industry trends to provide informed assistance and recommend enhancements.</li></ul>

IT Helpdesk

Explore 9578+ It support analyst in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.