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it support engineer l1

Living Stones Group

<div>
 
 
 IT Support Engineer
 
 
 
 
 
 
 
 Highlight:
 
 The IT Support Engineer (L1) holds an essential role at Living Stones Group (LSG). This position supports new and existing clients who work in a variety of industries and regions. LSG is a global company that supports clients with remote and on-prem solutions.
 
 
 
 
 
 
 Hours:
 
 This position is a full-time 40-hour per week (Monday to Friday), hybrid (primarily remote with scheduled office work in Cairo as needed). Work hours are during the afternoon and evening. This position also covers a minimum of one Sunday shift per month to monitor the service desk and respond to client needs. Comp time is provided for Sunday shifts.
 
 
 
 
 
 
 
 Main Responsibilities for this Position:
 
 
 
 <ul>
 <li>
 Knowledge of system security (e.g., intrusion detection systems) and data backup and recovery. &nbsp;
 </li>
 <li>
 Maintains and administers computer networks and related computing environments. &nbsp;
 </li>
 <li>
 Has Hands-on experience in networking, routing, and switching. &nbsp;
 </li>
 <li>
 Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. &nbsp;
 </li>
 <li>
 Manage file servers and printer servers. &nbsp;
 </li>
 <li>
 Manage hardware and software assets. &nbsp;
 </li>
 <li>
 Ability to create accurate network diagrams and documentation for designing and planning network communication systems. &nbsp;
 </li>
 <li>
 Handling Outlook and mailbox-related issues &nbsp;
 </li>
 <li>
 Walk customers through installing applications and computer peripherals. &nbsp;
 </li>
 <li>
 Ask targeted questions to diagnose problems. &nbsp;
 </li>
 <li>
 Conduct remote troubleshooting. &nbsp;
 </li>
 <li>
 Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role &nbsp;
 </li>
 <li>
 Hands-on experience with Windows/Linux OS environments
 </li>
 </ul>
 
 
 
 
 
 
 Language Skills:
 
 
 
 <ul>
 <li>
 Fluent and competent on a professional level, both verbally and written, in Arabic and English.
 </li>
 </ul>
 
 &nbsp;&nbsp;
 
 
 
 
 Requirements:
 
 
 
 &nbsp;
 
 
 
 &nbsp;
 
 <ul>
 <li>
 
 Very good internet connectivity from remote work location.
 
 </li>
 <li>
 
 Degree in computer science or information technology.
 
 </li>
 <li>
 
 CCNA certification is required. Microsoft, Linux, or Cisco certifications are advantageous. &nbsp; &nbsp;
 
 </li>
 <li>
 
 Prior experience in tech support, desktop support, or a similar role. &nbsp;
 
 </li>
 <li>
 
 Proficiency in the following areas of technical support:
 
 </li>
 </ul>
 
 
 -Microsoft 365, including Outlook, SharePoint, OneDrive, Security and MFA.
 
 
 
 
 -Windows/Mac and desktop support proficiency
 
 
 
 
 -Remote desktop applications and help desk software.
 
 
 
 
 -Active Directory (AD) and Identity
 
 
 
 
 -Networking and connectivity
 
 
 
 
 -MSP tools and methodology
 
 
 <ul>
 <li>
 
 Attention to detail and ability to follow standard operating procedures (SOP) with good documentation and problem-solving skills. &nbsp;
 
 </li>
 <li>
 
 Excellent interpersonal skills. &nbsp;
 
 </li>
 <li>
 Communication Skills: Ability to communicate technical information clearly, written and verbally, to non-technical stakeholders and collaborate effectively with team members.
 </li>
 </ul>
 
 
 
 
 
 
 Physical Ability:
 
 
 
 <ul>
 <li>
 Physical ability to lift equipment and perform on-site tasks in LSG and client offices and worksites.
 </li>
 </ul>
 
 
 
 
 Please submit CV or submit questions to: people@livingstones.group
 
</div>

IT Support Engineer (L1)

MaxAB

<div>
 
 
 Company Description
 
 
 
 MaxAB is re-engineering Africa's informal retail sector through a B2B e-commerce and fintech super app. Since launching in 2018, we've connected over 150,000 traditional retailers with suppliers, delivering 2.5+ million orders across Egypt and Morocco. Our fintech business now generates more revenue than e-commerce, with over $180 million in sales last year. Following our merger with Wasoko, we're expanding across Sub-Saharan Africa.
 
 
 
 
 
 
 Role Objectives:
 
 
 
 
 
 
 We are looking for an IT Operations Engineer who will ensure our internal systems, infrastructure, and end-user technology run reliably, securely, and efficiently. The ideal candidate is hands-on, adaptable, and comfortable working in a scaling startup where ownership and impact are high.
 
 
 
 
 
 
 What You&rsquo;ll Do :
 
 
 
 
 
 
 
 IT Infrastructure &amp; Operations:
 
 
 
 ● Manage and support core IT systems, endpoints, and network infrastructure.
 
 
 ● Ensure high availability of business-critical systems used by operations, sales, and warehouse teams.
 
 
 ● Perform system upgrades, patching, and routine maintenance with minimal downtime.
 
 
 ● Administer, manage, and troubleshoot call center systems .
 
 
 ● Back up VMs and physical servers with Backup &amp; Replication for data backup and recovery.
 
 
 ● Raise Tickets on Jira and be able to manage the tickets .
 
 
 
 
 
 
 Incident Management &amp; Support :
 
 
 
 ● Act as the first and second line of support for IT incidents and service requests.
 
 
 ● Troubleshoot hardware, software, network, and access-related issues.
 
 
 ● Perform root cause analysis and implement long-term fixes.
 
 
 ● Maintain clear incident documentation and post-incident reports.
 
 
 ● Troubleshoot, diagnose, and resolve hardware, software, and other network problems.
 
 
 ● Manage the Kaspersky Security Center environment.
 
 
 
 
 
 
 User &amp; Access Management :
 
 
 
 ● Administer Google Workspace , VPNs, and internal systems.
 
 
 
 
 
 
 Security &amp; Compliance :
 
 
 
 ● Implement and maintain endpoint security, device policies, and access controls.
 
 
 ● Monitor systems for vulnerabilities and security threats.
 
 
 ● Support internal audits, compliance, and IT risk management initiatives.
 
 
 
 
 
 
 Vendor &amp; Asset Management :
 
 
 
 ● Liaise with vendors, ISPs, and service providers.
 
 
 
 
 
 
 What We&rsquo;re Looking For:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in IT, Computer Science, or related field (or equivalent experience).
 </li>
 <li>
 3+ years experience in IT operations, systems support, or infrastructure roles.
 </li>
 <li>
 Experience working in a startup or fast-paced SME environment is an advantage.
 </li>
 <li>
 Networking fundamentals (LAN/WAN, VPNs, DNS, DHCP).
 </li>
 <li>
 Hands-on experience with Windows, Linux, and Mac OS environments.
 </li>
 <li>
 Familiarity with remote support tools and helpdesk software like Jira.
 </li>
 <li>
 Basic knowledge of networking principles and cyber security best practices.
 </li>
 <li>
 Experience with cloud platforms (Google Workspace, Microsoft 365) is a plus.
 </li>
 <li>
 Strong diagnostic, problem-solving, and communication skills.
 </li>
 <li>
 Ability to work independently and across multiple regional offices.
 </li>
 </ul>
</div>

Information Technology Operations Engineer

Air Arabia

<div>
 Date: 12 Nov 2025
 
 
 Company: Air Arabia Egypt (E5)
 
 
 Location:
 
 
 Cairo, EG
 
 
 Country: EG
 
 
 
 Job Purpose
 
 
 
 Assists the Engineer to perform Airframe, Engine, and avionics Maintenance tasks on assigned Air Arabia aircrafts including inspections, repairs and component replacement, performs and records work up to required standards and in accordance with Air Arabia and regulatory requirements.
 
 
 
 Key Result Responsibilities
 
 
 
 
 Operational Excellence
 
 
 
 <ul>
 <li>
 Reviews assigned tasks with the Engineer/Manager to gain full understanding of the work, priorities, documentation requirements and cautions, prior to starting work.
 </li>
 <li>
 Prepares and performs scheduled aircraft maintenance according to assignments from the Engineer-in-Charge ensuring that the required documentation, parts, tools and GSE are obtained and used per issued instructions.
 </li>
 <li>
 Carries out scheduled aircraft test and inspection tasks to the standard necessary to fully identify and record any defects or damage in accordance with approved maintenance procedures.
 </li>
 <li>
 Carries out servicing, repairs, component replacements and tests as directed by the Engineer-in-Charge and fully in accordance with approved data and procedures.
 </li>
 <li>
 Ensures proper tooling / equipment is drawn from stores to perform tasks, returning all of it in good condition following completion of work.
 </li>
 <li>
 Regularly reports the status of assigned tasks to the Engineer-in-Charge and alerts him/her to any problems with aircraft condition or with the execution of the work.
 
 
 </li>
 </ul>
 Key Result Responsibilities - Continued
 
 
 
 Safety
 
 
 
 <ul>
 <li>
 Manages the safety of own assigned maintenance tasks, ensuring all published mandatory precautions are taken prior to commencing work and during task execution.
 </li>
 <li>
 Takes positive steps to protect self and other persons in the area of the maintenance activity from any possible injury, including the use of proper GSE and protective equipment.
 </li>
 <li>
 Pays attention to human factors aspects of maintenance, ensuring that work interruption procedures are followed and that adequate access and lighting is used for maintenance and inspections.
 
 
 </li>
 </ul>
 
 Reputation and Teamwork
 
 
 
 <ul>
 <li>
 Internal Customer Service: provides helpful information and support to own team and to other department personnel involved with managing scheduled maintenance checks.
 </li>
 <li>
 Representing Air Arabia: presents a positive and competent image of technical professionalism to other companies&rsquo; personnel and RBG customers.
 
 
 </li>
 </ul>
 
 Cost Awareness
 
 
 
 <ul>
 <li>
 Maintains positive awareness to the cost of aircraft maintenance including use of time and materials. Minimises unnecessary waste of consumable material and part repair cost by avoiding unnecessary damage and repeat work during maintenance.
 
 
 </li>
 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
 <ul>
 <li>
 Qualified and experienced Civil Aircraft Maintenance Technician (Diploma is acceptable).
 </li>
 <li>
 Ability to use computer (Microsoft Office).
 </li>
 <li>
 Ability to obtain Egyptian Driver&rsquo;s License.
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 
 External applicants
 
 
 
 <ul>
 <li>
 At least 2 years&rsquo; experience performing maintenance on large commercial aircraft, preferably Airbus types.
 </li>
 <li>
 At least 2 years&rsquo; experience in a Line or Base Maintenance environment.
 </li>
 <li>
 Able to demonstrate solid basic understanding of Aircraft Maintenance theory and practice.
 </li>
 </ul>
</div>

Aircraft Technician

sonnen Egypt

<div>
 
 Standort
 
 
 
 Cairo, EG
 
 
 
 Stellen-ID
 
 : 4758
 
 
 Join the energy revolution with #teamsonnen!
 
 
 At sonnen, we&rsquo;re driven by a clear goal: creating a future powered by clean, affordable energy for everyone. That&rsquo;s why we make our customers independent &ndash; not only from fossil fuels, but also from rising electricity costs.
 
 
 The key to this independence is our intelligent, all-in-one energy system. It combines solar panels, battery storage, energy tariffs, and wallboxes &ndash; all developed and manufactured in Germany.
 
 
 As the first and only provider in Germany, we also connect thousands of home batteries into one shared network: the sonnenVPP, our industry-leading virtual power plant.
 
 
 In short: every day, we&rsquo;re working to shape the energy future. And we&rsquo;d be thrilled to have you join us!
 
 
 We are seeking a Data Engineer (m/f/d) to join our team and play a pivotal role in enabling our Business Intelligence and Data Science teams. As a Data Engineer, you will be responsible for maintaining and enhancing our AWS-based analytics platform, provisioning data from various sources, and enabling the development and stable operation of analytical solutions. We&rsquo;re looking for someone who shares our values, who isn&rsquo;t afraid to challenge existing processes, and who would like to work on innovative solutions in a fast-moving environment. If this sounds like you, then don&rsquo;t hesitate to get in touch.
 
 
 
 What you will do to help drive the energy transition:
 
 
 
 <ul>
 <li>
 (Senior) Define and design the architecture of our analytics platform, ensuring scalability, performance, and reliability.
 </li>
 <li>
 You design and build scalable data pipelines, ETL processes, and data lake and data warehousing solutions to support our analytics solutions.
 </li>
 <li>
 You develop and maintain data integration processes with a variety of structured and unstructured data sources.
 </li>
 <li>
 You implement, test, and maintain infrastructural components of sonnen&rsquo;s analytics platform and deploy and maintain data models.
 </li>
 <li>
 You implement data quality checks and monitoring mechanisms to ensure accuracy, completeness, and consistency of data.
 </li>
 <li>
 You define coding principles and support data scientists and analysts in implementing algorithms into operational solutions.
 </li>
 <li>
 Adhere to stringent quality assurance and documentation standards, utilizing version control and code repositories such as Gitlab.
 </li>
 <li>
 You stay up to date with emerging trends and technologies in data engineering and assess their potential applications to our business needs.
 </li>
 <li>
 (Senior) Share your knowledge by coaching/pair coding with more junior engineers.
 
 
 </li>
 </ul>
 
 What You Will Need On That Journey
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science or a related technical field.
 </li>
 <li>
 +3 years of relevant employment experience in roles such as Data Scientist, Data Engineer, or Data Architect.
 </li>
 <li>
 +3 years of experience with ETL tools, Data Modeling, and Data Architecture.
 </li>
 <li>
 Experience with Big Data technologies such as Hadoop, Hive, and Spark.
 </li>
 <li>
 Ability to translate organizational goals into technical solutions.
 </li>
 <li>
 Experience with Infrastructure as Code (experience in Terraform and Ansible are a plus).
 </li>
 <li>
 Proficiency in Python, SQL, and NoSQL.
 </li>
 <li>
 Excellent communication and project management skills.
 
 
 </li>
 </ul>
 
 Stellensegment:
 
 Computer Science, Data Warehouse, Quality Assurance, Project Manager, Business Intelligence, Technology
</div>

Data Engineer (m/f/d)

ZIWO

<div>
 
 About The Job
 
 
 
 📍 Location: The Greek Campus - Downtown - Cairo - Egypt
 
 
 🕒 Type: Full-time
 
 
 💼 Department: Support Team - Technology
 
 
 💻 Work Setup: Hybrid
 
 
 
 About ZIWO
 
 
 
 ZIWO is a leading Omnichannel Cloud Contact Center Software (CCAAS) supporting customer communications across Phone, WhatsApp, SMS, and more. Our platform integrates seamlessly with most CRMs and third-party applications via open APIs, serving businesses in over 145 countries, including across the GCC.
 
 
 As a fast-growing B2B SaaS provider, ZIWO is redefining cloud contact center technology by delivering reliable voice infrastructure, high-availability systems, and globally consistent performance.
 
 
 
 About The Role
 
 
 
 We are seeking a
 
 Voice Support Engineer
 
 to join our Support team. This role focuses on troubleshooting, maintaining, and optimizing VoIP and telephony systems to ensure the reliability, stability, and performance of ZIWO&rsquo;s global voice services.
 
 
 You will work closely with the NOC and Support teams to resolve client issues, monitor voice quality, and provide timely solutions for enterprise customers, while leveraging your networking knowledge to support our cloud-based communication platform.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Provide second-level technical support for VoIP, PBX, SIP, and unified communications platforms.
 </li>
 <li>
 Troubleshoot call quality issues, including call drops, one-way audio, registration failures, and latency problems.
 </li>
 <li>
 Implement and maintain SIP trunking, call routing, and session border controllers (SBCs).
 </li>
 <li>
 Monitor voice systems and network performance to detect and resolve issues proactively.
 </li>
 <li>
 Assist with migrations from legacy telephony (analog/PRI) to IP-based platforms.
 </li>
 <li>
 Ensure high availability through failover systems, backup routing, and redundancy plans.
 </li>
 <li>
 Coordinate with SIP providers, telecom carriers, and vendors to maintain uptime.
 </li>
 <li>
 Document solutions, create guides, and maintain knowledge-base articles.
 </li>
 <li>
 Participate in on-call rotations for high-priority voice incidents.
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 
 Core Qualifications
 
 
 
 <ul>
 <li>
 1&ndash;3 years of hands-on experience in VoIP, PBX, or telephony system support.
 </li>
 <li>
 Bachelor&rsquo;s degree in Computer Science, IT, or equivalent.
 </li>
 <li>
 Solid understanding of networking fundamentals (VLANs, VPNs, routers, switches, firewalls).
 </li>
 <li>
 Strong troubleshooting and problem-solving skills with attention to detail.
 </li>
 <li>
 Excellent English communication skills (both spoken and written).
 
 
 </li>
 </ul>
 
 Technical Competencies
 
 
 
 
 Voice Systems &amp; Protocols
 
 
 
 <ul>
 <li>
 VoIP Platforms: FreeSwitch, Asterisk, Kamailio (or similar PBX systems)
 </li>
 <li>
 SIP protocols, RTP handling, SBC configuration
 </li>
 <li>
 Voice traffic management: call routing, QoS, failover systems
 
 
 </li>
 </ul>
 
 Networking Fundamentals
 
 
 
 <ul>
 <li>
 LAN/WAN, routers, switches, firewalls
 </li>
 <li>
 VLANs, VPNs, SD-WAN basics
 </li>
 <li>
 Load balancing and redundancy concepts
 
 
 </li>
 </ul>
 
 Tools &amp; Monitoring
 
 
 
 <ul>
 <li>
 Wireshark, SolarWinds, Homer, or similar troubleshooting tools
 </li>
 <li>
 Monitoring voice quality and network performance
 
 
 </li>
 </ul>
 
 Optional / Nice-to-Have
 
 
 
 <ul>
 <li>
 Linux administration (Ubuntu or CentOS)
 </li>
 <li>
 Scripting for automation (Python or Bash)
 </li>
 <li>
 Exposure to cloud environments (AWS, OCI)
 </li>
 <li>
 Familiarity with configuration management (Ansible) or IaC (Terraform)
 
 
 </li>
 </ul>
 
 Why Join ZIWO?
 
 
 
 <ul>
 <li>
 Competitive salary &amp; comprehensive benefits
 </li>
 <li>
 Dynamic, collaborative, multicultural environment
 </li>
 <li>
 Work on mission-critical global voice services
 </li>
 <li>
 Growth opportunities in cloud, telephony, and networking support
 </li>
 <li>
 Contribute to a platform used in 145+ countries
 </li>
 <li>
 Be part of an innovative SaaS company shaping the future of cloud contact centers
 
 
 </li>
 </ul>
 ZIWO is an equal-opportunity employer. We value and seek diversity at every level of the organization and believe it drives creativity, innovation, and excellence.
</div>

Voice Support Engineer

<div>
 
 Standort
 
 
 
 Cairo, EG
 
 
 
 Stellen-ID
 
 : 5268
 
 
 Join the energy revolution with #teamsonnen!
 
 
 At sonnen, we&rsquo;re driven by a clear goal: creating a future powered by clean, affordable energy for everyone. That&rsquo;s why we make our customers independent &ndash; not only from fossil fuels, but also from rising electricity costs.
 
 
 The key to this independence is our intelligent, all-in-one energy system. It combines solar panels, battery storage, energy tariffs, and wallboxes &ndash; all developed and manufactured in Germany.
 
 
 As the first and only provider in Germany, we also connect thousands of home batteries into one shared network: the sonnenVPP, our industry-leading virtual power plant.
 
 
 In short: every day, we&rsquo;re working to shape the energy future. And we&rsquo;d be thrilled to have you join us!
 
 
 We are seeking for a Data Engineer who will empower sonnen&rsquo;s business with data-driven insights, services and products with the help of sonnen&rsquo;s AWS-based analytics platform and by provisioning data from various sources from within and outside the company.
 
 
 We&rsquo;re looking for someone who shares our values, who isn&rsquo;t afraid to challenge existing processes, and who would like to work on innovative solutions in a fast-moving environment. If this sounds like you, then don&rsquo;t hesitate to get in touch.
 
 
 
 What you will do to help drive the energy transition:
 
 
 
 <ul>
 <li>
 You develop and maintain data analysis processes with a variety of structured and unstructured data sources.
 </li>
 <li>
 You implement, test, and maintain infrastructural components of sonnen&rsquo;s analytics platform and deploy and maintain data models.
 </li>
 <li>
 You implement data quality checks and monitoring mechanisms to ensure accuracy, completeness, and consistency of data.
 </li>
 <li>
 You collaborate with the business SMEs and stakeholders to understand their data requirements and support their analysis and modeling needs.
 </li>
 <li>
 You adhere to stringent quality assurance and documentation standards using version control and code repositories (e.g., Gitlab).
 </li>
 <li>
 You stay up-to-date with emerging trends and technologies in data engineering, and assess their potential applications to our business needs.
 
 
 </li>
 </ul>
 
 What You Will Need On That Journey
 
 
 
 <ul>
 <li>
 You hold a bachelor&rsquo;s degree in Computer Science or a related technical field
 </li>
 <li>
 You have 3+ years of relevant employment experience (Data Scientist, Engineer or Architect)
 </li>
 <li>
 You have experience with data architecture and warehousing solutions (e.g. AWS Redshift, Databricks)
 </li>
 <li>
 You continue to enhance the existing platform, creating the technical foundation for scalable processes. Both data and result quality are important to you.
 </li>
 <li>
 You have good knowledge of Python, Pandas, SQL, NoSQL, RestAPI
 </li>
 <li>
 You are fluent in English. German is a plus.
 
 
 </li>
 </ul>
 
 Stellensegment:
 
 Computer Science, Quality Assurance, SQL, Database, Technology
</div>

Data Engineer (m/w/d)

Starz Electronics

<div>
 Starz Electronics is an American electronics manufacturing and engineering company with operations in Tunisia, serving customers in Europe, North America, and the Middle East. We specialize in electronics manufacturing services (EMS), including PCBA, cable harnesses, system integration, testing, and engineering support.
 
 
 We are looking for a technically strong engineer based in Egypt to work remotely as a Technical RFQ / Inside Sales Engineer.
 
 This is not a classic sales role. The focus is on engineering understanding, RFQ qualification, and disciplined follow-up, working closely with our engineering and production teams.
 
 You will act as the first technical contact for customers, helping convert inquiries into qualified RFQs, pilot builds, and repeat orders.
</div>

Senior Sales Engineer

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