customer support executive Jobs in Karachi Pakistan

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customer support representative

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ar specialist i/ii Jobs in Karachi Pakistan

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customer services specialist Jobs in Karachi Pakistan

customer services specialist

it support specialist i

DM Clinical Research

<div>The IT Support Specialist I is to provide help to level one issue, as well as knowledge on technology to train staff. 
You will also be responsible for assisting and providing support for technical issues. 
 
DUTIES &amp; RESPONSIBILITIES<ul><li>
Assisting and providing support for technical issues</li><li>
Collaborate with IT team, cross-functional teams and all DMCR departments</li><li>
Work independently in a hybrid environment with limited supervision with the ability to prioritize objectives</li><li>
Serve as the initial point of contact for incoming support requests, provide all level 1 support, enter all activities into the ticketing system, provide updates, and resolve requests in accordance with departmental standards. Ability to triage incoming requests to the appropriate person.</li><li>
Assist in the compilation/maintenance of an accurate inventory of hardware and software</li><li>
Assist in network troubleshooting layer 1 through layer 7 of the OSI model. Including but not limited to network applications and physical cabling (voice &amp; data) issues that affected workstation connectivity.</li><li>
Train staff in how to use a computer, email, audio/video, and telecommunication features and functionality.</li><li>
Create end-user documentation and guides as needed</li><li>
Coordinates and performs support for laptops, desktops, and mobile devices. Including but not limited to peripherals, office copiers, printers, and cameras. Ability to research and resolve technical issues.</li><li>
Deliver and set up equipment in and around metropolitan Houston</li><li>
Any other matters as assigned by management.</li></ul> 
KNOWLEDGE &amp; EXPERIENCE 
 
Education:<ul><li>
High school diploma or GED, required</li><li>
Associates Degree or Bachelor&rsquo;s Degree, preferred</li></ul> 
Experience:<ul><li>
1+ years of help desk function with end user computer support. Experience may be accepted in lieu of experience.</li></ul> 
Credentials:<ul><li>
Network+, Google Workspace Certification, and/or Microsoft 365 Enterprise Admin</li><li>
Required: CompTIA A+ (or equivalent)</li></ul> 
Knowledge and Skills:<ul><li>
Excellent customer service and communication skills</li><li>
Ability to troubleshoot software and hardware problems</li><li>
Familiarity with common software applications and operating systems</li><li>
Ability to work well under pressure</li><li>
Strong time-management skills</li><li>
Experience with ticketing systems</li><li>
Ability to teach technical concepts in a non-technical manner</li><li>
Ability to research technical issues</li><li>
Experience with remote support tools</li><li>
Ability to learn quickly and adapt to new technologies</li></ul></div>

IT Support Specialist I

dLocal

<div>
 Why should you join dLocal?
 
 
 dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world&rsquo;s fastest-growing, emerging markets.
 
 
 By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people&rsquo;s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.
 
 
 What&rsquo;s the opportunity?
 
 
 As our Operations Specialist - Execution &amp; Enablement, you will contribute to our operational excellence across dLocal's Payins network. You'll manage relationships with financial partners to boost approval rates, reduce costs, and lower latency. This cross-functional role involves collaborating with internal teams to accelerate merchant go-lives and ensure continuous operational improvements.
 
 
 
 What will I be doing?
 
 
 
 <ul>
 <li>
 Execute day-to-day partner and processor operations: onboarding checklists, credential updates, configuration changes, sandbox and production readiness checks, migration coordination, and go-live playbooks
 </li>
 <li>
 Triage and track incidents and tickets; run standard root-cause workflows with partners and internal teams; document findings and ensure timely follow-ups per SLAs
 </li>
 <li>
 Coordinate with Business Assurance to relay partner feedback, apply market-specific practices, and maintain continuity for live merchants
 </li>
 <li>
 Support enablement by preparing pricing or SLA inputs, requesting feature toggles, validating new payment flows in UAT, and completing evidence collection for change approvals
 </li>
 <li>
 Assist with the fines and mandates process: collect evidence, track submissions, and ensure operational steps for scheme mandates are reflected in configs and playbooks
 </li>
 <li>
 Provide merchant-facing operational support during integrations and go-lives: perform configuration validation, test flows, run hypercare checklists, and act as the first escalation point for CS and AM teams
 </li>
 <li>
 Monitor performance and routing dashboards; compile weekly insights on rejection reasons, performance variances, and optimization opportunities for partner managers and Product
 </li>
 <li>
 Maintain and update the Partner Health Matrix and run scheduled health check updates; log risks, follow action items, and report status to stakeholders
 </li>
 <li>
 Own execution-quality tasks: ensure data accuracy in systems, documentation currency in runbooks, and adherence to change-management protocols
 
 
 
 </li>
 </ul>
 
 What skills do I need?
 
 
 
 <ul>
 <li>
 2-3 years in payments/fintech operations, partner/processor operations, acquiring, or technical support roles; experience with card schemes and APMs is a plus
 </li>
 <li>
 Familiarity with payment flows and operational concepts (APIs, webhooks, credentials, routing, settlement, reconciliation); ability to follow technical runbooks alongside Product and Engineering
 </li>
 <li>
 Data-driven mindset with strong attention to detail; proficient with Excel/Google Sheets; familiarity with SQL or BI tools is a plus
 </li>
 <li>
 Clear written and verbal communication, with the ability to collaborate across internal teams and with external partners
 </li>
 <li>
 Experience working with ticketing and documentation tools (e.g., Jira, Confluence, alerting/monitoring dashboards) is a plus
 </li>
 <li>
 High ownership, strong organization, and ability to operate across time zones while managing multiple priorities
 </li>
 <li>
 Bachelor&rsquo;s degree in Business, Engineering, Economics, or related field, or equivalent practical experience; English fluency required (additional languages a plus)
 
 
 
 </li>
 </ul>
 What do we offer?
 
 
 Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:
 
 
 <ul>
 <li>
 Remote work: work from anywhere or one of our offices around the globe!*
 </li>
 <li>
 Flexibility: we have flexible schedules and we are driven by performance
 </li>
 <li>
 Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity
 </li>
 <li>
 Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded
 </li>
 <li>
 Learning &amp; development: get access to a Premium Coursera subscription
 </li>
 <li>
 Language classes: we provide free English, Spanish, or Portuguese classes
 </li>
 <li>
 Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
 </li>
 <li>
 dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We&rsquo;ve got your back!
 </li>
 <li>
 For people based in Montevideo (Uruguay) applying to non-IT roles, 55% monthly attendance to the office is required
 
 
 
 </li>
 </ul>
 What happens after you apply?
 
 
 Our Talent Acquisition team is invested in creating the best candidate experience possible, so don&rsquo;t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
 
 
 Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal!
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Execution & Enablement Associate

<div>The Accounts Receivable Specialist I will support the Finance and A/R department by performing all accounts receivable related duties, including the posting of payment transactions, contract analysis, collections of past due amounts, resolving discrepancies, and other assignments as requested by management. 
 
DUTIES &amp; RESPONSIBILITIES 
Invoice Management:<ul><li>
Learn to generate and distribute invoices accurately and in a timely manner to customer</li><li>
Learn to analyze contracts and amendments to ensure invoices are created accurately</li><li>
Learn to review invoices for discrepancies and resolve issues with relevant stakeholders to ensure quality and accuracy.</li><li>
Learn to effectively monitor accounts to ensure payments are received within the specified payment terms.</li></ul>
Payment Reconciliation<ul><li>
Match incoming payments to their accounts within the billing system and reconcile discrepancies</li><li>
Learn to communicate effectively with clients to resolve billing discrepancies and address any concerns</li><li>
Collaborate with clinical teams to obtain missing data.</li><li>
Record payments accurately in the accounting system and update customer records accordingly.</li></ul>
Collection Activities<ul><li>
Learn to monitor aging reports and take appropriate action to collect past-due receivables.</li><li>
Learn to escalate unresolved issues to management and initiate collection proceedings when necessary.</li></ul>
Reporting and Analysis<ul><li>
Learn to prepare regular reports on accounts receivable status, aging, and collection activities for management review</li><li>
Learn to analyze receivables data to identify trends, anticipate cash flow issues, and propose solutions for improvement</li></ul>
Customer Relationship Management:<ul><li>
Learn to build and maintain positive relationships with clients to facilitate timely payments.</li><li>
Learn to address customer inquiries and concerns regarding billing and payment issues professionally and promptly.</li></ul>
KNOWLEDGE &amp; EXPERIENCE 
Education:<ul><li>
Associate&rsquo;s degree and above required</li></ul>
Experience:<ul><li>
1+ years of finance or account receivable experience preferred</li></ul>
Knowledge and Skills:<ul><li>
Proficiency in Microsoft Office and Google Suite, intermediate in Excel&ndash; (Formulas, Pivot Tables, VLOOKUPS, etc)</li><li>
Strong analytical and problem-solving skills, preferred.</li><li>
Excellent attention to detail</li><li>
Willingness to learn and adapt to new tasks and responsibilities</li><li>
Ability to communicate effectively with customers and colleagues.</li></ul></div>

AR Specialist I/II

<div>The Accounts Receivable Specialist I/II will support the Finance and A/R department by performing all accounts receivable related duties, including the posting of payment transactions, contract analysis, collections of past due amounts, resolving discrepancies, and other assignments as requested by management. 
 
DUTIES &amp; RESPONSIBILITIES 
Invoice Management:<ul><li>
Learn to generate and distribute invoices accurately and in a timely manner to customer</li><li>
Learn to analyze contracts and amendments to ensure invoices are created accurately</li><li>
Learn to review invoices for discrepancies and resolve issues with relevant stakeholders to ensure quality and accuracy.</li><li>
Learn to effectively monitor accounts to ensure payments are received within the specified payment terms.</li></ul>
Payment Reconciliation<ul><li>
Match incoming payments to their accounts within the billing system and reconcile discrepancies</li><li>
Learn to communicate effectively with clients to resolve billing discrepancies and address any concerns</li><li>
Collaborate with clinical teams to obtain missing data.</li><li>
Record payments accurately in the accounting system and update customer records accordingly.</li></ul>
Collection Activities<ul><li>
Learn to monitor aging reports and take appropriate action to collect past-due receivables.</li><li>
Learn to escalate unresolved issues to management and initiate collection proceedings when necessary.</li></ul>
Reporting and Analysis<ul><li>
Learn to prepare regular reports on accounts receivable status, aging, and collection activities for management review</li><li>
Learn to analyze receivables data to identify trends, anticipate cash flow issues, and propose solutions for improvement</li></ul>
Customer Relationship Management:<ul><li>
Learn to build and maintain positive relationships with clients to facilitate timely payments.</li><li>
Learn to address customer inquiries and concerns regarding billing and payment issues professionally and promptly.</li></ul>
KNOWLEDGE &amp; EXPERIENCE 
Education:<ul><li>
Associate&rsquo;s degree and above required</li></ul>
Experience:<ul><li>
1+ years of finance or account receivable experience preferred</li></ul>
Knowledge and Skills:<ul><li>
Proficiency in Microsoft Office and Google Suite, intermediate in Excel&ndash; (Formulas, Pivot Tables, VLOOKUPS, etc)</li><li>
Strong analytical and problem-solving skills, preferred.</li><li>
Excellent attention to detail</li><li>
Willingness to learn and adapt to new tasks and responsibilities</li><li>
Ability to communicate effectively with customers and colleagues.</li></ul></div>

Jubilee Family Takaful

HiI am Falak Naz,Manager in Jubilee Takaful Company.We Need Housewives,Part Timers and Retired Staff For Our Company.Initially,We Will Hire On Contract Basis But It Can Be Permanent.Send Your CV At falaknaz178@gmail.com.Or Contact 03307295845ThanksJob Types: Full-time, Part-time, Internship, FresherPay: Rs15,000.00 - Rs50,000.00 per monthWork Location: In person

Sales Consultant(Housewives,Retired Staff Needed)

Iberianz

Talent Acquisition Specialist (Karachi)Client: Aitemaad Screening &mdash; Powered by Scaleup Connect Location: Nazimabad, Karachi (On-site) Job Type: Full-time Shift Timing: 12:00 PM &ndash; 9:00 PM (Monday to Friday - Alternate Saturdays) Industry: Human Resources / Employee Screening &amp; RecruitmentAbout the ClientThis position is being hired on behalf of our client, Aitemaad Screening, powered by Scaleup Connect &mdash; a specialized Employee Screening &amp; Verification service helping businesses make safe, transparent, and trustworthy hiring decisions.Aitemaad Screening provides Recruitment Services, Police Verification, Employment Verification, and Site Visits for corporate clients. You&rsquo;ll be working for Scaleup Connect, a full-fledged Pakistan-based HR agency managing recruitment for multiple B2B clients in Pharma, Banking, Insurance, IT, BPO, Logistics, and Retail sectors.Position OverviewWe are seeking a Talent Acquisition Specialist to manage end-to-end hiring for multiple Karachi-based B2B clients. The ideal candidate will have hands-on recruitment experience and the ability to manage diverse roles across industries, ensuring smooth communication between candidates and clients.Key Responsibilities<ul><li>Manage the full recruitment cycle &mdash; from requirement gathering to onboarding.</li><li>Source and attract candidates through LinkedIn, Rozee.pk, Indeed, and professional networks.</li><li>Conduct telephonic and in-person interviews, shortlist candidates, and coordinate client interviews.</li><li>Build and maintain a strong candidate pipeline for recurring needs.</li><li>Collaborate with screening teams for background checks and verifications.</li><li>Maintain hiring reports and ensure compliance with recruitment SOPs.</li><li>Support employer branding and hiring campaigns when required.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in HR, Business Administration, or related field (Master&rsquo;s preferred).</li><li>2&ndash;3 years of recruitment experience, ideally within an HR agency or multi-industry client environment.</li><li>Excellent communication and interpersonal skills.</li><li>Prior experience hiring in Pharma, IT, Banking, or BPO industries.</li><li>Familiarity with LinkedIn Recruiter, Rozee.pk, and other sourcing tools.</li><li>Knowledge of employee screening or background verification will be an added advantage.</li></ul>What We Offer<ul><li>Competitive salary and performance-based incentives.</li><li>Exposure to diverse industries and B2B clients.</li><li>Growth within a professional HR and screening agency environment.</li><li>Collaborative culture emphasizing learning, trust, and innovation.</li></ul>Job Type: Full-timePay: Rs100,000.00 per monthApplication Question(s):<ul><li>This is onsite Karachi based position, apply only if you are a resident of Karachi? </li></ul>Location:<ul><li>Karachi (Preferred)</li></ul>Work Location: In person

Talent Acquisition Specialist

Optimum Advisory

Job Objective:Drive sales and business development of generator solutions across corporate, commercial, and industrial segments, while supporting the Sales Manager in meeting revenue goals and expanding market presence.Job title: Manager Sales (Generator Division) - Solar SectorQualification: Bachelor or MasterExperience: At least 5&ndash;6 years of experience in sales/business development of generator solutions or related power products (C&amp;I focus).Age: 27-40Location: Korangi, KarachiKey Responsibilities:&middot; Identify and pursue new business opportunities through networking, referrals, corporate visits, and industry events.&middot; Achieve and exceed assigned sales targets for generator solutions in C&amp;I markets.&middot; Assist the Sales Manager in developing and executing sales strategies tailored to industrial and commercial clients.&middot; Support in mentoring and guiding the sales team to improve product knowledge and selling capabilities.&middot; Build and maintain long-term relationships with clients, contractors, consultants, and stakeholders.&middot; Prepare proposals, quotations, and sales presentations aligned with customer requirements and project specifications.&middot; Monitor competitor activity, market trends, and customer insights to support strategic planning.&middot; Collaborate with the after-sales/service division to ensure seamless customer support and satisfaction.&middot; Stay updated with generator technologies, load requirements, and compliance standards to effectively communicate technical benefits to clients.Knowledge, Skills &amp; Abilities&middot; Strong Sales Acumen and Negotiation Skills&middot; Market Knowledge of Generator/Power Solutions (C&amp;I Focus)&middot; Proposal Development and Client Presentation Skills&middot; Problem-Solving &amp; Analytical Skills&middot; Customer Relationship Management&middot; Adaptability and Team CollaborationJob Type: Full-timePay: Rs250,000.00 - Rs500,000.00 per monthWork Location: On the road

Genset Sales Manager

Explore 1151+ It support specialist i in Karachi Pakistan this November. Find roles across top companies and apply now to boost your career.

1151 it support specialist i jobs IN Karachi Pakistan

IT Support Specialist I

Execution & Enablement Associate

AR Specialist I/II

AR Specialist I/II

Sales Consultant(Housewives,Retired Staff Needed)

Talent Acquisition Specialist

Genset Sales Manager