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it support specialist

Confidential Company

Responsible for designing, Organizing, Modifying, and supporting a company’s IT Section. Designs and installs LANs, WANs, Internet and internet Systems, and network segments.1. Support LANs, WANs, network segments, Internet, and intranet systems.2. Maintain system efficiency.3. Maintain Company Servers with prompt Backup of company data’s.4. Ensure design of system allows all components to work properly together.5. Troubleshoot problems reported by users.6. Make recommendations for future upgrades.7. Maintain network and system security.8. Monitor networks to ensure security and availability to specific users.9. Evaluate and modify system&#x27;s performance.10. Maintain integrity of the network, server deployment, and security.11. Ensure network connectivity throughout a company&#x27;s LAN/WAN infrastructure is on par with technical considerations.12. Design and deploy networks.13. Perform network address assignment.14. Assign routing protocols and routing table configuration.15. Assign configuration of authentication and authorization of directory services.16. Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.17. Maintain network servers such as file servers, VPN gateways, and intrusion detection systems.18. Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.19. CCTV maintenance & management20. Onsite support for all the construction sites related to IT

IT Support Specialist

Nahdi Medical Co.

Act as the first level of IT technical support to Nahdi users in UAE Warehouse, Office, and Pharmacies regarding the hardware, software and inftrastructure to facilitate Nahdi s operations, maintain all the hardware devices and the software, and ensure standardization.Accountabilities:Hardware &amp; Software Issues/Requests:<ul><li>Receive Nahdi users software and hardware issues/requests through e-mail, system alerts etc to solve the issue directly within the agreed Service Level Agreement (SLA) or reassign to the concerned IT team.</li><li>Update the receiving form to Nahdi users of the new hardware received on the IT Asset Management System to ensure proper asset management.</li><li>Receive job tickets from helpdesk and solve the problems (Remotely or by attending the store) within the time mentioned in the SLA.</li><li>Prepare new POS units and install all standard software s (Oracle Retail program, antivirus, Open Office, etc .) for delivery to stores.</li><li>Escalate and Report un-resolved issues to the POS Supervisor until resolved.</li><li>Execute preventive maintenance &amp; plans (Security Policies, New Projects &amp; Tasks) in accordance with POS Supervisor.</li><li>Install and maintain POS printers and accessories.</li><li>Conducting regular visits as a preventive action.</li></ul>New Hires:<ul><li>Execute the tickets -received from the supervisor- of the new hires through the creation of e-mail user, windows installation, the approved required applications, access on the business domain .etc to ensure providing the IT services as per the job profile.</li></ul>Hardware &amp; Software:<ul><li>Ensure the maintenance of Nahdi hardware though the review of the warranty (expiry date and specifications) the preparation of the receiving form to be signed by the vendor- and the communication with the contracted vendors to ensure on-time maintenance.</li><li>Maintain the IT support asset inventory through the check of the hardware per the monthly periodic maintenance plan, receiving the new hardware devices and preparation of the hardware for the usage to meet the business requirements.</li><li>Maintain the users software and applications (such as antivirus, Microsoft Office etc.) through ensuring the timely update per the monthly periodic maintenance plan to prevent software conflict with old versions and upgrades and to ensure compatibility with the business use.</li></ul>Infrastructure:<ul><li>Manages network &amp; communication issues of the data center Operations</li><li>Troubleshoot network problems when occurred and prepare incident reports</li><li>Implement approved network security policies and procedures</li><li>Monitor network for any un-usual activity</li></ul>Trends &amp; Technologies:<ul><li>Keep up-to-date with new trends and technologies in IT field</li></ul>Work Environment:<ul><li>Indoors : 100%</li><li>Working Days : 5 Working Days</li><li>Days off : 2 Days Off</li><li>Working Hours : 8:00 AM 6:00 PM (1 hour break) (on call)</li></ul>

IT Operations Support Specialist

Nahdi

Receive Nahdi users software and hardware issues/requests through e-mail, system alerts etc to solve the issue directly within the agreed Service Level Agreement (SLA) or reassign to the concerned IT team.
Update the receiving form to Nahdi users of the new hardware received on the IT Asset Management System to ensure proper asset management.
Receive job tickets from helpdesk and solve the problems (Remotely or by attending the store) within the time mentioned in the SLA.
Prepare new POS units and install all standard software s (Oracle Retail program, antivirus, Open Office, etc .) for delivery to stores.
Escalate and Report un-resolved issues to the POS Supervisor until resolved.
Execute preventive maintenance &amp; plans (Security Policies, New Projects &amp; Tasks) in accordance with POS Supervisor.
Install and maintain POS printers and accessories.
Conducting regular visits as a preventive action.
Execute the tickets -received from the supervisor- of the new hires through the creation of e-mail user, windows installation, the approved required applications, access on the business domain .etc to ensure providing the IT services as per the job profile.
Ensure the maintenance of Nahdi hardware though the review of the warranty (expiry date and specifications) the preparation of the receiving form to be signed by the vendor- and the communication with the contracted vendors to ensure on-time maintenance.
Maintain the IT support asset inventory through the check of the hardware per the monthly periodic maintenance plan, receiving the new hardware devices and preparation of the hardware for the usage to meet the business requirements.
Maintain the users software and applications (such as antivirus, Microsoft Office etc.) through ensuring the timely update per the monthly periodic maintenance plan to prevent software conflict with old versions and upgrades and to ensure compatibility with the business use.
Manages network &amp; communication issues of the data center Operations
Troubleshoot network problems when occurred and prepare incident reports
Implement approved network security policies and procedures
Monitor network for any un-usual activity
Keep up-to-date with new trends and technologies in IT field br&gt;

ULTIMATE HUMAN RESOURCES SOLUTIONS LLC

The End User Support Senior Specialist provides high-quality, customer-focused IT support for Senior and leadership teams across the organization. This role is responsible for resolving technical issues, faced by executives and senior leaders, supporting endpoint devices, and ensuring a seamless user experience for desktop, laptop, mobile, and collaboration tools. Acting as a key touchpoint for Senior and executive users, the specialist ensures incidents and service requests are resolved efficiently and in alignment with IT service standards.Role Details – Key Responsibilities and Accountabilities:<ul><li>Install, configure, and maintain computer hardware, software, networks, printers, and scanners for both end users and senior management.</li><li>Provide 1st and 2nd line support for hardware, software, operating systems, printers, mobile devices, and collaboration platforms (e.g., Microsoft Teams, Zoom).</li><li>Troubleshoot and resolve incidents and requests via phone, chat, email, remote tools, and desk-side visits.</li><li>Support Windows and macOS environments, corporate applications, and Active Directory user access management</li><li>Proactively monitor and maintain the health of computer systems and networks, identifying potential issues and ensuring continuous system uptime and reliability.</li><li>Resolve technical problems related to LAN, WAN and VPN.</li><li>Configuring and maintaining routing, switching, network setup and internet connectivity.</li><li>Responding in a timely manner to service issues and requests.</li><li>Provide advanced technical support to senior management, responding to issues and requests in a timely manner and resolving complex problems.</li><li>Repairing and replacing equipment as necessary.</li><li>Strong understanding of computer systems, network protocols, infrastructure hardware, and software technologies.</li><li>Proven experience in troubleshooting LAN/WAN and VPN issues</li><li>Act as the point of escalation for unresolved or complex technical issues, ensuring that senior management’s needs are prioritized and resolved ASAP.</li><li>Troubleshoot and diagnose hardware and software issues, offering expert-level solutions to technical problems across various platforms and devices.</li><li>Oversee the repair and replacement of faulty equipment, ensuring that devices meet the operational standards of the organization.</li><li>Create and maintain technical documentation, knowledge base articles, and troubleshooting guides for internal use and end-user reference.</li><li>Lead and mentor other support engineers, providing guidance on complex technical issues, best practices.</li><li>Manage and prioritize support cases, ensuring all incidents are tracked, resolved, and followed up to ensure satisfaction.</li></ul>

End user support Specialist - VIP users - Arabic Speakers

BlackStone eIT

BlackStone eIT is in search of a dedicated IT Support Specialist to join our dynamic team. This position is essential for managing and resolving technical issues faced by employees and clients alike. As an IT Support Specialist, you will utilize your problem-solving skills and technical knowledge to ensure a seamless IT experience across our organization. Key Responsibilities <ul> <li>Provide first-line support to users facing hardware, software, and network issues.</li> <li>Troubleshoot and resolve incidents in a timely manner to maintain operational efficiency.</li> <li>Document all support requests and outcomes within our ticketing system.</li> <li>Set up and configure computers, printers, and other peripheral devices.</li> <li>Offer user training and guidance on software applications and IT policies.</li> <li>Collaborate with the IT team to enhance and optimize IT processes.</li> <li>Keep abreast of emerging trends in technology and support practices.</li> <li>Assist in IT projects and initiatives as required.</li> </ul>

IT Support

BlackStone eIT is seeking a motivated and knowledgeable IT Support Specialist to enhance our technical support team. In this role, you will provide critical IT assistance to our employees and clients, ensuring that all technology-related issues are addressed efficiently and effectively. Your contributions will play an essential role in maintaining our company's operations and supporting our commitment to excellent service delivery. Key Responsibilities <ul> <li>Assist users with troubleshooting technical problems related to hardware, software, and network systems.</li> <li>Respond to support requests via phone, email, and in-person, ensuring a prompt and professional service experience.</li> <li>Document and track support incidents and their resolutions in the ticketing system to ensure a smooth workflow.</li> <li>Install, configure, and maintain IT equipment such as PCs, printers, and mobile devices.</li> <li>Provide user training and support on various systems and applications as necessary.</li> <li>Collaborate with team members to resolve complex issues and improve support processes.</li> <li>Stay current with emerging technology trends to ensure effective support and recommendations.</li> <li>Participate in IT projects to enhance system capabilities and operations.</li> </ul>

It support

Greenfix Property Care

A global beverage company is seeking an IT Network and Systems Specialist to join their team in Dubai. This role involves maintaining the local IT infrastructure, providing support to users in Dubai and China, and working with group IT.

IT Network & Systems Specialist Cloud & Virtualization

Explore 9793+ It support specialist in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

9793 it support specialist jobs IN Dubai United Arab Emirates

IT Support Specialist

IT Operations Support Specialist

IT Operations Support Specialist

End user support Specialist - VIP users - Arabic Speakers

IT Support

It support

IT Network & Systems Specialist Cloud & Virtualization