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it support specialist

<div>
 <p>
  <strong>
   About IN2
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  IN2 is an award-winning specialist communications, development, and research company dedicated to creating positive change for communities in rapidly changing environments. We use innovative and engaging two-way communications to create impact across the full spectrum of geo-political and socio-economic issues, including global security, international development, business transformation, and climate change.
 </p>
 <p>
  <br/>
 </p>
 <p>
  IN2 combines a global geopolitical outlook with a rich understanding of local grassroots sentiment to help clients develop, deliver, and measure engagement campaigns that connect our clients with their intended audiences in a language, manner, and medium that feels natural to them.
 </p>
 <p>
  <br/>
 </p>
 <p>
  With our track record of delivering culturally sensitive campaigns in challenging and higher-risk environments around the world, IN2 has become a trusted partner and advisor to a range of clients from national governments and transnational institutions to global brands and international NGOs.
 </p>
 <p>
  <br/>
 </p>
 <p>
  IN2 has offices in the UK, UAE, Jordan, Iraq, Poland, and Kenya.
 </p>
 <p>
  <br/>
 </p>
 <p>
  IN2&rsquo;s professionally and culturally diverse 180-strong staff hail from 20 countries. We are committed to diversity in our workplace.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   IT Support Specialist
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The objective of the IT Support Specialist role is to provide technical assistance to end-users, troubleshoot and resolve hardware and software issues, and maintain and configure various IT systems to ensure the efficient and secure operation of the organization's computer systems and networks. The successful candidate will play a critical role in delivering high-quality technical support and ensuring the smooth functioning of the organization's IT infrastructure.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Offer technical support and assistance to end-users via multiple communication channels, including phone, email, and in-person
  </li>
  <li>
   Resolve hardware and software issues on Windows and macOS platforms, ensuring prompt resolution of technical problems
  </li>
  <li>
   Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners
  </li>
  <li>
   Conduct regular software and hardware security updates to maintain system integrity
  </li>
  <li>
   Collaborate with IT team members to identify and solve complex technical issues and develop solutions to enhance IT operations
  </li>
  <li>
   Provide daily operations and systems support to personnel, verify hardware and software component functionality, and address service issues and requests in a timely fashion
  </li>
  <li>
   Train junior staff members, test new technology, and repair or replace equipment as needed
  </li>
  <li>
   Manage technical documentation and ticketing systems to maintain accurate records and provide metrics to inform future IT decisions
  </li>
  <li>
   Possess strong technical skills, outstanding problem-solving abilities, and the capacity to communicate technical information effectively to non-technical users.
  </li>
  <li>
   Able to work both independently and as part of a team, prioritize and manage multiple tasks and projects concurrently, and stay up-to-date with new technologies and industry trends.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor's degree in computer science, information technology, or related field preferred, but not required
  </li>
  <li>
   Minimum of 1-2 years of experience in a technical support role
  </li>
  <li>
   Fluency in Arabic and English, both written and spoken. Additional language proficiency is a plus.
  </li>
  <li>
   Experience troubleshooting hardware and software issues on Windows and macOS platforms
  </li>
  <li>
   Familiarity with networking technologies, including LAN/WAN, TCP/IP, DNS, DHCP, and VPN
  </li>
  <li>
   Knowledge of computer hardware, such as desktops, laptops, printers, and mobile devices
  </li>
  <li>
   Exceptional problem-solving and analytical skills
  </li>
  <li>
   Strong communication and interpersonal skills
  </li>
  <li>
   Ability to work independently and as part of a team
  </li>
  <li>
   Capacity to prioritize and manage multiple tasks and projects simultaneously
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  IN2 is committed to hiring the best talent. As a company, it is proud of its diverse and inclusive workforce and so we welcome applications from all professional and cultural backgrounds, regardless of age, gender, ethnicity, or religion.
 </p>
</div>


IT Support Specialist

Dorchester Collection

<div><div><p>Your future, our legacy</p><h3 class="jobSectionHeader"><b>
Hotel
</b></h3><div>
The Lana - Dorchester Collection</div><h3 class="jobSectionHeader"><b>
Division &amp; Department
</b></h3><div>
Administrative &amp; General - Information Technology</div><h3 class="jobSectionHeader"><b>
Job Title
</b></h3><div>
IT Specialist</div><h3 class="jobSectionHeader"><b>
Contract Type
</b></h3><div>
Permanent</div><h3 class="jobSectionHeader"><b>
Status
</b></h3><div>
Full time</div><h3 class="jobSectionHeader"><b>
Position Overview
</b></h3><div>
<div></div><div>We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people &ndash; our Legends &ndash; to live our vision &ndash;Treasured by Guests, Cherished by Employees, Celebrated Worldwide.</div><div></div><div><br>
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.</div><div></div><div><br>
We care about your career and are known for having the absolute best people in the industry. When you join us as an IT Specialist you start a unique opportunity to become celebrated as the very best in your field. You&rsquo;ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.</div><div></div>
</div><h3 class="jobSectionHeader"><b>
What you'll get
</b></h3><div>
<div></div><div>As an IT Specialist at The Lana, Dorchester Collection Dubai here are just some of the great benefits you will receive:</div><ul><li>
Competitive Salary Package</li><li>
World-class Development Opportunities</li><li>
Complimentary stays with breakfast included in our sister Dorchester Collection hotels</li><li>
50% off at bars and restaurants within all of our sister Dorchester Collection hotels</li><li>
Meals on Duty</li><li>
Private Medical Insurance</li><li>
Life Insurance</li><li>
Flight Allowance every 24 months</li><li>
Shared Company Accommodation</li><li>
Company provided transportation to and from work</li><li>
Uniform provided by the Company with complimentary laundry</li><li>
Service Charge</li></ul><div></div>
</div><h3 class="jobSectionHeader"><b>
What you'll do
</b></h3><div>
<div></div><div>You&rsquo;ll love what you do and take pride in delighting our guests:</div><ul><li>
You will be responsible for most memorable experience and give seamless connectivity to the Guest during their stay and make sure all the system is working without any downtime to ensure our guests receive nothing but the best experience.</li><li>
You will be the first point of contact for any IT related Guest complaints and make sure that it is attended to on top priority.</li><li>
You need to make sure all the Hotel applications and computer networks are working as per Dorchester Collection standard.</li><li>
To make sure that everyone follows all Dorchester Collection IT policies and procedures and monitors them periodically.</li><li>
Assist in ensuring critical systems, specifically Opera, Simphony, Call Accounting, HSIA, PABX and Food &amp; Beverage Point of Sales computer systems are available twenty-four (24) hours per day.</li><li>
Hands-on experience in support for Desktop OS and applications including patches.</li><li>
Monitor the IT Helpdesk calls and close them on a priority basis.</li><li>
You need to make sure all the backups are completed as per the schedule and inform the IT Manager in case there are any issues.</li><li>
Assist the Guest if there is any support or assistance during the stay.</li><li>
You need to follow the Planned Preventive Maintenance (PPM) to all the telecom rooms in the hotel and update the record accordingly.</li><li>
Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As an IT Support, you&rsquo;ll have the opportunity to bring these to life and continue to create our legacy.</li></ul><div>
The items shared are the essence of a day in the life of an IT Specialist but we&rsquo;ll make sure you are provided with specifics on how we care for our hotel.</div><div></div>
</div><h3 class="jobSectionHeader"><b>
What you'll bring
</b></h3><div>
<div></div><ul><li>You&rsquo;ll bring your unique personality and passion to the role and the team.</li><li>
You have a talent for problem-solving, and the ability to work independently and on your initiative</li><li>
Creative approach to get out of the box ideas.</li><li>
You should have good listening skills to make sure that you completely understand the requirement.</li><li>
Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.</li><li>
English is the primary language used in our hotel. You can comfortably communicate in this language.</li><li>
Diploma in IT or related field experience. CCNA and Microsoft Certification is desired.</li><li>
You should have at least 2 years&rsquo; experience in a similar capacity in the luxury hotels in the Middle East.</li><li>
Understanding the Guest facing technologies and troubleshooting</li><li>
Previous experience within the luxury hotel industry is advantageous.</li><li>
Female candidate preferred</li></ul><div></div>
</div></div><div><p>
Position location</p><h3 class="jobSectionHeader"><b>
Job Location
</b></h3><div>
United Arab Emirates</div><h3 class="jobSectionHeader"><b>
Location
</b></h3><div></div><div>
Dubai</div></div></div><div></div>

IT Specialist

Tanmyah

<p>Job Description: IT End User Support Specialist<br/>Al Tanmyah, a leading facilities management company, is seeking an experienced and dedicated IT End User Support Specialist to join our team. This role will be based at a client site, Dubai Islamic Bank (DIB), and is responsible for providing high-quality technical support to DIB's employees. The ideal candidate will be a skilled problem-solver with excellent communication skills, especially in Arabic, to ensure a seamless and efficient IT experience for all users.<br/>Key Responsibilities<br/>* Provide first-level technical support to end-users for a wide range of hardware, software, and network issues, responding promptly to support requests via phone, email, or a ticketing system.<br/>* Troubleshoot and resolve technical problems efficiently, including issues related to desktop computers, laptops, printers, mobile devices, and common business applications (e.g., Microsoft Office 365, internal banking software).<br/>* Install, configure, and maintain computer systems, software applications, and peripherals.<br/>* Manage user accounts and access permissions in Active Directory and other relevant systems.<br/>* Escalate unresolved or complex issues to the appropriate Level 2 or Level 3 support teams, and follow up to ensure a timely resolution.<br/>* Document all support requests, including the problem-solving process and final resolution, in the IT service management (ITSM) ticketing system.<br/>* Create and update knowledge base articles and self-help guides to assist end-users and the support team.<br/>* Provide basic IT training and guidance to users on new software, hardware, and IT best practices.<br/>* Assist with the technology aspects of employee onboarding and offboarding, including device setup and access provisioning/revocation.<br/>Required Qualifications and Skills<br/>* Proven experience in an IT support, technical support, or help desk role.<br/>* Fluency in both Arabic and English is essential, with strong written and verbal communication skills in both languages.<br/>* Strong knowledge of Microsoft Windows operating systems, Microsoft Office 365, and common business applications.<br/>* Experience with remote support tools and ITSM ticketing systems.<br/>* Solid understanding of basic networking concepts (e.g., TCP/IP, VPN, Wi-Fi).<br/>* Excellent problem-solving and analytical skills with a methodical approach to troubleshooting.<br/>* A strong customer service orientation and the ability to explain complex technical issues in simple, clear terms.<br/>* Ability to work independently and manage multiple priorities in a fast-paced environment.<br/>Preferred Qualifications<br/>* A Bachelor's degree in Information Technology, Computer Science, or a related field.<br/>* Relevant IT certifications such as CompTIA A+ or ITIL Foundation.<br/>* Experience working in the banking or financial services sector.</p><p>Job Type: Full-time</p><p>Pay: AED3,000.00 - AED6,500.00 per month</p>

IT EUC Support - Arabic Speaker

Gilani Mobility

<p><b>Job Description</b></p><p>We are seeking an IT Specialist to join our team at Gilani Mobility. The ideal candidate will be responsible for managing and maintaining our IT systems, ensuring smooth operations, and providing technical support to staff. Experience in Zoho applications is required, as the role involves setup, customization, and ongoing administration of Zoho tools used in our company.</p><p><b>Key Responsibilities</b></p><ul><li>Manage and maintain IT systems, hardware, and software.</li><li>Administer, configure, and optimize Zoho applications (CRM, People, Books, etc.).</li><li>Provide technical support and troubleshooting for staff across showroom and factory teams.</li><li>Ensure data security, backups, and system integrity.</li><li>Coordinate with management to implement IT improvements and automation.</li><li>Maintain documentation of system processes and IT policies.</li></ul><p><b>Qualifications</b></p><ul><li><b>Bachelor&rsquo;s degree in Information Technology, Computer Science</b>, or related field.</li><li>Proven experience in IT support or system administration.</li><li>Hands-on experience with Zoho applications (CRM, People, Books, or other Zoho modules).</li><li>Strong knowledge of networks, system security, and troubleshooting.</li><li>Excellent problem-solving skills and ability to work independently.</li><li>Good communication skills to coordinate with multiple teams.</li></ul><p><b>Preferred Skills</b></p><ul><li>Experience integrating Zoho with third-party applications.</li><li>Knowledge of cloud-based systems and data security practices.</li><li>Prior experience in a similar industry is an advantage.</li></ul><p>Job Type: Full-time</p><p>Pay: AED3,500.00 - AED3,800.00 per month</p>

IT Specialist - System & Zoho Administration

Silverline Construction Rental LLC

<p><b>Position: </b> Digital marketer cum IT Assistant<b>.</b></p><p>Silver Line Group: A premier construction equipment rental company offering top-notch machinery for diverse projects. Join our dynamic team for a rewarding career, cutting-edge equipment, and a commitment to excellence in every job. Elevate your skills and contribute to the success of impactful construction ventures with Silver Line Group.</p><p><b>We are looking to hire a skilled Digital marketer cum IT Assistant:</b><br/>Responsibilities: -</p><ul><li>Manage and update the company&rsquo;s social media accounts with engaging, creative, and timely content aligned with the organization&rsquo;s brand and digital strategy.</li><li>Provide first level technical support for hardware, software and network issues.</li><li>Assist in system setups, configurations, troubleshooting and routine maintenance.</li><li>Manage user access, email setups and track IT inventory.</li><li>Perform basic photo and video editing to enhance content quality for marketing, branding, and internal communications.</li><li>Coordinate closely with the external social media consultant team to plan content calendars, ensure timely delivery of creative assets, and maintain consistent brand messaging.</li><li>Assist in developing written and visual content for the website in coordination with the web development team.</li><li>Monitor social media engagement and suggest improvements for increased reach and impact.</li><li>Assist in basic SEO practices and content optimization to improve online visibility.</li></ul><p><b>Qualifications:</b></p><ul><li>Bachelor's degree in IT, Computer Science or a related field.</li><li>1-2 years of experience in IT support with exposure to social media or content creation preferred.</li><li>Proficient in MS Office (Word, Excel, Outlook)</li><li>Skilled in using Canva or equivalent graphic design tools for creating digital content.</li><li>Experienced in photo and video editing using applications like CapCut, Adobe Premiere etc preferred.</li><li>Immediate joiners preferred</li></ul><p>Job Type: Full-time</p><p>Pay: AED2,000.00 - AED3,000.00 per month</p><p>Experience:</p><ul><li>IT work: 1 year (Required)</li></ul><p>Language:</p><ul><li>English &amp; Hindi (Required)</li></ul>

Digital marketer cum IT Assistant

Vemco Group MENA & Asia

<div>
 <p>
  <strong>
   About the Role
  </strong>
  <span>
   &nbsp;
  </span>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are seeking a highly motivated
  <strong>
   IT Support Engineer
  </strong>
  to join our team. This role is pivotal in ensuring seamless customer support, system integration, and advanced technical guidance for our partners and clients. You will act as the first point of contact for B2B customer inquiries, manage support tickets, and work closely with development and product teams to deliver innovative solutions.&nbsp;
 </p>
 <p>
  <br/>
 </p>
 <p>
  This is an opportunity for a tech-savvy professional who thrives on solving problems, sharing knowledge, and staying ahead of emerging IT trends.&nbsp;
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
  <span>
   &nbsp;
  </span>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Act as the first point of contact for B2B customer support requests, handling and resolving tickets via HubSpot and other ticketing platforms.&nbsp;
  </li>
  <li>
   Provide timely, efficient troubleshooting and resolution for technical issues.&nbsp;
  </li>
  <li>
   Support a variety of hardware and software environments, ensuring smooth operation and integration.&nbsp;
  </li>
  <li>
   Lead testing, integration, and implementation of new sensor technologies, as well as POS/BI and ERP integrations.&nbsp;
  </li>
  <li>
   Ensure accurate sensor calibrations, system configurations, and integrations.&nbsp;
  </li>
  <li>
   Deliver advanced backend training and onboarding sessions for customers and partners to maximize use of our platform.&nbsp;
  </li>
  <li>
   Develop and maintain technical documentation, user guides, and knowledge base articles for both internal teams and external partners.&nbsp;
  </li>
  <li>
   Work closely with development and product teams to troubleshoot, test, and integrate new solutions, ensuring seamless deployments.&nbsp;
  </li>
  <li>
   Contribute ideas for continuous improvement, innovation, and process optimization.&nbsp;
  </li>
  <li>
   Stay up-to-date with the latest IT trends, tools, and best practices. Proactively learn and adopt emerging technologies to enhance service delivery.&nbsp;
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Skills
  </strong>
  <span>
   &nbsp;
  </span>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Minimum 5 years of experience&nbsp;
  </li>
  <li>
   Bachelor's degree in information technology, Computer Science, or related field (or equivalent practical experience).&nbsp;
  </li>
  <li>
   Proven experience in IT support, system integration, or technical customer service.&nbsp;
  </li>
  <li>
   Strong knowledge of hardware, software, and networking fundamentals.&nbsp;
  </li>
  <li>
   Hands-on experience with ticketing systems (e.g., HubSpot, Zendesk, Jira).&nbsp;
  </li>
  <li>
   Experience with ERP, POS, BI systems, and sensor technologies is highly desirable.&nbsp;
  </li>
  <li>
   Excellent troubleshooting, problem-solving, and analytical skills.&nbsp;
  </li>
  <li>
   Strong communication skills with the ability to explain complex technical issues in simple terms.&nbsp;
  </li>
  <li>
   Proactive, self-motivated, and eager to learn new technologies.&nbsp;
  </li>
 </ul>
 <p>
  <span>
   &nbsp;
  </span>
 </p>
 <p>
  <strong>
   What We Offer:
  </strong>
  <span>
   &nbsp;
  </span>
 </p>
 <ul>
  <li>
   <span>
    Competitive salary and benefits package.&nbsp;
   </span>
  </li>
  <li>
   <span>
    Opportunity to work with cutting-edge technologies and innovative projects.&nbsp;
   </span>
  </li>
  <li>
   <span>
    A collaborative and supportive team environment.&nbsp;
   </span>
  </li>
  <li>
   <span>
    Professional development opportunities to grow your skills and career.&nbsp;
   </span>
  </li>
 </ul>
 <p>
  <span>
   &nbsp;
  </span>
 </p>
 <p>
  <strong>
   How to Apply:
  </strong>
  <span>
   &nbsp;
  </span>
 </p>
 <p>
  <span>
   If you are a highly motivated IT professional with a passion for innovation and excellence, we&rsquo;d love to hear from you. Please apply with your CV and a cover letter with the subject line
  </span>
  <strong>
   &ldquo;IT Support (Dubai) [Your Name].&rdquo;
  </strong>
  <span>
   &nbsp;
  </span>
 </p>
</div>


IT Support Engineer

Al Rostamani International Exchange

<div><p>Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care &amp; Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.</p>
<div><div><div><h2 class="jobSectionHeader"><b>
Job Purpose</b></h2>
</div><div><p>
The main responsibility of IT Support &amp; Helpdesk Engineer is to be the end-user&rsquo;s first point of contact with IT Help Desk (SANAD) and provide first line support for minor incidents/requests. This role will be backup for 2nd line IT Support Engineers and Senior Management support.</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Responsibilities</b></h2>
</div><div><div>
Incident Management<br>
<ul><li>Update and assign tickets received through SANAD</li><li>Log tickets, both incidents and service requests, reported by end-users;</li><li>Assign tickets to appropriate Teams and Engineers;</li><li>Minimize impact of incidents on operations through escalations and reporting.</li></ul>
First Level Support<br>
<ul><li>First point of contact; provide information requested by end-users regarding IT services;</li><li>Provide first level resolution of tickets.</li></ul>
Problem Management<br>
<ul><li>Recognize and identify possible Problems and escalate to the appropriate team.</li><li>Support ARG &amp; GIT Projects / Demands delivery;</li><li>Comply with GIT policies and procedures.</li></ul></div>
</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Requirements</b></h2>
</div><div><div>
Qualifications<br>
<ul><li>Bachelor Degree in any discipline, with certification in related field</li></ul></div>
<div>Experience<br>
<ul><li>2 - 5 year experience with Technical support (onsite and remote)</li><li>Solid experience with Hardware (Laptops, Desktops, Printers, Scanners and other peripherals)</li></ul></div>
<div>Knowledge &amp; Skills<br>
<ul><li>Good technical knowledge and familiarity with IT Infrastructure</li><li>Excellent English and communication; able to express thoughts between normal language and technical language</li><li>Positive and Proactive attitude</li><li>Team player</li><li>Committed and Hardworking</li><li>Competent with troubleshooting and resolving incidents/requests</li><li>Capable of providing workarounds when resolution is not readily available.</li></ul>
The following skills are an added advantage:<br>
<ul><li>Hardware / software configurations/installation and troubleshooting</li><li>Active Directory</li><li>Microsoft Exchange</li><li>Service Desk Plus (Manage Engine) Software</li></ul></div>
</div></div></div><p>
At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.</p></div><p></p>

IT Support & Helpdesk Engineer

Explore 3809+ It support specialist in Dubai this September. Find roles across top companies and apply now to boost your career.