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customer services specialist Jobs in Karachi

customer services specialist

it support engineer

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senior ot technician

it support technician

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We are looking for a motivated and technically skilled IT Assistant to join our team. The ideal candidate must have prior experience working in a retail environment and will be responsible for providing technical support, troubleshooting system and networking issues, monitoring CCTV, and verifying product returns. This role offers an excellent opportunity to gain hands-on experience and build a solid foundation in IT support.Key Responsibilities:<ul><li>Provide first-level IT support to employees via in-person, email, and phone communication for system hardware, software, and networking issues.</li><li>Install, configure, and maintain computer systems, software, POS systems, and network equipment.</li><li>Perform regular system checks to identify and resolve potential issues.</li><li>Monitor CCTV footage for employee activity, product return verification, and detection of suspicious behavior.</li><li>Investigate and report suspicious activity in collaboration with relevant teams.</li><li>Verify product returns by cross-checking system data and performing inspections in line with company policies.</li><li>Document technical issues, troubleshooting steps, and resolutions in a ticketing system.</li><li>Escalate unresolved issues to the senior IT team when necessary.</li><li>Assist in implementing IT policies, procedures, and guidelines.</li><li>Stay updated with the latest IT trends and security practices.</li></ul>Qualifications &amp; Requirements:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field (preferred).</li><li>Minimum 2 years of IT support experience in a retail firm (mandatory requirement).</li><li>Strong knowledge of networking (TCP/IP, DNS, DHCP, VPN).</li><li>Experience with POS/ERP systems (preferred).</li><li>Good understanding of system hardware and software troubleshooting.</li><li>Ability to analyze and interpret CCTV footage for reporting and security purposes.</li><li>Strong communication skills to explain technical concepts to non-technical staff.</li><li>Excellent problem-solving skills with attention to detail.</li><li>Ability to work independently as well as part of a team.</li><li>Basic knowledge of information security principles.</li></ul>Location: Badar CommercialJob Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

IT Assistant

HQ-360

Pay: 30,000.00 (PKR) - 45,000.00 (PKR) per monthJob description:Job Description: IT Support ExecutivePosition: IT Support Executive Location: Gulshan-e-Iqbal, Karachi Salary Range: PKR 30,000 to 40,000 Timings: 08:00 PM to 05:00 AMJob OverviewWe are seeking a skilled and proactive IT Support Executive to join our team in Gulshan-e-Iqbal. The ideal candidate will provide technical support, troubleshoot issues, and ensure the smooth operation of IT systems and networks. This role is essential to maintaining optimal performance of the organization&rsquo;s IT infrastructure.Key Responsibilities<ul><li>Technical Support &amp; Troubleshooting:</li><li>Provide first-level support for hardware, software, and networking issues.</li><li>Diagnose and resolve system or network problems efficiently.</li><li>System Maintenance:</li><li>Ensure regular updates, backups, and maintenance of all IT systems and equipment.</li><li>Install, configure, and upgrade software and hardware as needed.</li><li>Network Administration:</li><li>Monitor and maintain network connectivity, including routers, switches, and firewalls.</li><li>Troubleshoot connectivity issues and ensure network security protocols are followed.</li><li>User Assistance:</li><li>Assist staff with IT-related queries and training on new systems or software.</li><li>Document and maintain IT support logs for future reference.</li><li>Asset Management:</li><li>Maintain inventory of IT assets, including computers, peripherals, and software licenses.</li><li>Recommend and procure new equipment or software as required.</li><li>Compliance &amp; Security:</li><li>Ensure compliance with data protection policies.</li><li>Implement and maintain cybersecurity measures.</li></ul>Requirements<ul><li>Education: Bachelor&rsquo;s degree in Computer Science, IT, or a related field.</li><li>Experience: 1+ year of experience in IT support or a similar role.</li><li>Technical Skills:</li><li>Strong knowledge of operating systems (Windows, macOS, Linux).</li><li>Familiarity with networking tools and protocols.</li><li>Proficiency in troubleshooting hardware and software issues.</li><li>Experience with Office 365 and other cloud-based solutions.</li><li>Soft Skills:</li><li>Strong communication and interpersonal skills.</li><li>Ability to manage multiple tasks and work under pressure.</li><li>Problem-solving and critical-thinking abilities.</li></ul>What We Offer<ul><li>Opportunities for professional growth and skill development.</li><li>A collaborative and supportive work environment.</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs45,000.00 per monthApplication Question(s):<ul><li>Please mention your current salary </li><li>Will you be able to do Night shift? </li></ul>Work Location: In person

IT Support Executive

popular international (pvt) ltd

We are looking for a motivated IT Support team member to join us. The candidate will provide first-line IT support, troubleshoot systems, and assist in daily IT operations.Responsibilities<ul><li>Provide timely support for hardware, software, and network issues.</li><li>Troubleshoot desktops, laptops, printers, VoIP, and shared resources.</li><li>Install, configure, and troubleshoot CCTV, NVR/DVR/IP Camera systems.</li><li>Configure devices, user accounts, and software.</li><li>Provide remote IT support when required.</li><li>Respond to user queries via phone, chat, email, or ticketing system.</li><li>Assist with user onboarding and IT training.</li><li>Support IT projects, upgrades, and deployments.</li></ul>Requirements<ul><li>Age: 18&ndash;30 years only.</li><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field.</li><li>1&ndash;3 years of IT support/helpdesk experience.</li><li>Strong knowledge of Windows, MS Office, and email clients.</li><li>Hands-on experience with CCTV monitoring, NVR/DVR systems.</li><li>Familiar with networking, Active Directory, and storage configuration.</li><li>Basic English communication skills (speaking &amp; writing).</li><li>Good problem-solving skills and willingness to learn.</li></ul>Job Type: Full-timePay: From Rs45,000.00 per monthWork Location: In person

IT Support

IMGS Group

Key Responsibilities1. Systems Maintenance &amp; Technical Support<ul><li>Install, configure, and maintain operating systems and software applications.</li><li>Diagnose and resolve hardware, software, and network issues to minimize downtime.</li><li>Conduct system updates and security patches regularly to ensure stability and protection.</li></ul>2. Network Administration<ul><li>Implement and maintain secure network configurations, including firewalls, VLANs, and VPNs.</li><li>Monitor and optimize network performance, addressing latency and connectivity issues proactively.</li></ul>3. Visual Content Creation &amp; Marketing Support<ul><li>Design internal and external visual content (posters, infographics, social media graphics) using tools such as Canva and Photoshop.</li><li>Assist the marketing team with branding tasks to ensure visual consistency across platforms.</li></ul>4. User &amp; Device Support<ul><li>Provide end-user support for computers, printers, and mobile device setup and troubleshooting.</li><li>Ensure smooth onboarding of new employees with IT assets and access.</li></ul>5. Data Management &amp; Security<ul><li>Administer user accounts, permissions, and group policies in compliance with security standards.</li><li>Monitor data security practices to safeguard sensitive information.</li></ul>6. IT Procurement &amp; Vendor Coordination<ul><li>Manage the lifecycle of IT assets from procurement to retirement.</li><li>Liaise with vendors for hardware, software, and service requirements.</li></ul>Qualifications &amp; Experience:&middot; Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.&middot; 2&ndash;4 years of experience in IT system administration or technical support.&middot; Proficiency in Windows/Linux OS, networking, and system troubleshooting.&middot; Experience with design tools (Canva, Photoshop, Illustrator) is an advantage.&middot; Strong problem-solving skills with the ability to work independently and within a team.&middot; Excellent communication and organizational skills.If interested kindly apply on careers@imgs.caJob Type: Full-time

Information Technology System Specialist

Asif Rice Mills

<ul><li>Provide timely and effective technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and networks.</li><li>Respond to requests via, phone, email, chat, and accurately document incidents and resolutions.</li><li>Diagnose and resolve technical issues, guiding users through step-by-step solutions in a clear, understandable manner.</li><li>Install, configure, and update computer operating systems, applications, and peripheral equipment (printers, scanners, etc.).</li><li>Perform remote troubleshooting for off-site employees.</li><li>Assist with IT inventory management for hardware and software.</li><li>Basic network concepts (TCP/IP, DNS, DHCP, VPN, Wi-Fi).</li><li>Ability to work independently and prioritize tasks in a fast-paced environment.</li><li>CCTV Installation &amp; confuguration</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

IT Supoort

Automobile Corporation of Pakistan

We are looking for IT Officer for our automobile manufacturing organization located in Bin Qasim Town.An incumbent should be graduate in computer sciences with 2-3 years of relevant experience in manufacturing environment.Job Description<ul><li>Provide technical support and troubleshooting for hardware, software, and network issues.</li><li>Install, configure, and maintain computer systems, software applications, and peripheral devices.</li><li>Diagnose and resolve technical issues via phone, email, remote assistance, or in person.</li><li>Collaborate with other departments to resolve complex technical problems.</li><li>Ensure security measures are implemented and maintained to protect company data and systems.</li><li>Perform routine maintenance tasks, such as system updates, backups, and patches.</li><li>Document support processes, procedures, and solutions for knowledge sharing and future reference.</li></ul>Qualifications:<ul><li>Proven experience in a technical support role, preferably in a manufacturing environment.</li><li>Strong knowledge of computer hardware, operating systems (Windows, macOS, Linux), and software applications.</li><li>Familiarity with networking concepts, protocols, and troubleshooting techniques.</li><li>Excellent problem-solving skills and attention to detail.</li><li>Ability to communicate technical information effectively to non-technical users.</li><li>Customer-oriented attitude with a focus on delivering high-quality support.</li><li>The ideal candidate should have an understanding and familiarity with SAP.</li></ul>Job Type: Full-timeWork Location: In person

IT Officer

Hikvision Pakistan

<div>
 
 
 Job Responsibility
 
 
 <ul>
 <li>
 Coordinate with regional teams for HPP gifts redeem management
 </li>
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 Feedback collection about HPP usage and training management
 </li>
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 Assist in product launch event/seminar/webinar, online and offline.
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 Willing to visit markets and support on-ground activities as required
 </li>
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 Support Marcom team for preparation of Product technical videos
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 Support technical and Marcom team for key product promotion in DPP shops
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor's degree in IT or Computer Science or related field (or equivalent work experience) . Fresh graduates is avaliable.
 </li>
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 Excellent communication skills (verbal and written)
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 Strong problem-solving skills and ability to troubleshoot technical issues
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 Experience with Windows operating systems
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 Experience with Microsoft Office Suite and other common software applications
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 Familiarity with networking and internet technologies
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 Ability to work independently and as part of a team
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 installers-focused mindset and a desire to provide exceptional service
 </li>
 </ul>
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