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it support troubleshooting

Era Projects

Key Responsibilities: Technical Support &amp; Troubleshooting:<ul><li>Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, and mobile devices.</li><li>Provide quick support for system errors, slow performance, email issues, and application failures.</li><li>Troubleshoot network connectivity, Wi-Fi issues, IP conflicts, and basic server/network outages.</li><li>Perform system upgrades, software installations, and regular maintenance.</li></ul>Network &amp; System Maintenance:<ul><li>Monitor LAN, Wi-Fi, routers, switches, and firewalls.</li><li>Assist in maintaining backup systems, antivirus, and security protocols.</li><li>Manage user accounts, permissions, and access rights.</li></ul>Operations &amp; Support:<ul><li>Configure Outlook, Office 365, shared folders, and business applications.</li><li>Support IT requirements for meetings, presentations, and remote connectivity.</li><li>Maintain IT assets log and documentation.</li><li>Coordinate with external vendors for major IT and network issues.</li></ul>Security &amp; Compliance:<ul><li>Ensure all systems comply with company IT policies, data protection, and security guidelines.</li><li>Perform basic monitoring of system security and report vulnerabilities.</li></ul>Job Types: Full-time, Permanent

IT Support & Troubleshooting

DNS Co. W.L.L

The role is responsible to participate in the management and maintaining of voice, desktop &amp; data network system administration services to users and IT department in the areas of voice, desktop and data telecommunications systems as assigned. This includes participating in the planning, installation and maintenance and system management coordination activities to ensure system availability and efficient operating environment and settings. Assists users &amp; operations personnel in the efficient use of assigned systems (Phones, Voice recording modules, Messaging systems, Faxes, System advanced features and office peripherals, applications where applicable) software and in troubleshooting systems&rsquo; software and hardware problems. Directly participates and assists in the evaluation of new or amended voice system functions, as assigned. Acts as a single-point-of-contact for all users. Records, diagnoses, solves, queues to 2nd-level and tracks all incidents and service requests in a service management tool.General Duties:<ul><li>On-Site Support: Traveling to M42 asset locations to provide hands-on assistance and technical support to caregivers/contractors.</li></ul><ul><li>Technical Troubleshooting: Diagnosing and resolving technical issues with the end-user devices and their peripherals such as printers, card readers, IPTV, telephones, kiosks, etc., basic clinical/business applications support and Biomed devices.</li></ul><ul><li>Installation and Setup: Installing, configuring, and setting up hardware and software as required.</li></ul><ul><li>Maintenance: Performing routine maintenance, repairs, and updates to ensure optimal performance of end-user devices.</li></ul><ul><li>Customer Interaction: Communicating effectively with customers to understand their needs, provide solutions, and offer guidance.</li></ul><ul><li>Documentation: Maintaining accurate records of service calls, repairs, and support provided. And also maintain the UpToDate inventory and store room management.</li></ul><ul><li>User Training: Providing basic training to end-users on using IT equipment and basic application effectively.</li></ul><ul><li>Quality Assurance: Ensuring the quality of service and adherence to company standards. Manage working with and delivering on strict SLA&rsquo;s</li></ul>Reporting: Providing regular reports on field activities, issues encountered, and solutions implemented.<ul><li>Project Support: Ad hoc support for the project teams and department movements.</li></ul><ul><li>Network Support: Assisting with network-related problems, including connectivity issues, Wi-Fi setup, and basic network configurations.</li></ul><ul><li>Security Compliance: Ensuring that all IT equipment and systems comply with the IT Security policies and guidelines.</li></ul><ul><li>Collaboration: Collaborating with the L2 and L3 tam to escalate and resolve complex technical issues in coordination with managed services team and other vendors for IT Operations services</li></ul>Job Type: Full-timePay: BD500.000 - BD600.000 per month

Senior Networking Engineer

Creative Style

We are looking for an IT assistant (male) that can join our team.This role includes maintaining IT infrastructure, assisting staff with hardware and software issues, and working in the production area to monitor and troubleshoot computer-connected machines.Key Responsibilities:<ul><li>Provide first-level technical support to employees (hardware, software, network issues).</li><li>Maintain and update IT systems, printers, and other equipment.</li><li>Support the setup, configuration, and maintenance of production machines linked to the network.</li><li>Monitor machine performance and coordinate with production staff to resolve issues.</li><li>Assist with system backups, updates, and data security measures.</li><li>Collaborate with the IT Manager and production team on technology improvements.</li></ul>Qualifications:<ul><li>Diploma or degree in Information Technology, Computer Science, or related field.</li><li>1&ndash;2 years of experience in an IT support or technician role (manufacturing experience is an asset).</li><li>Basic knowledge of networking, Windows operating systems, and hardware troubleshooting.</li><li>Ability to work in both office and production environments.</li><li>Strong problem-solving and communication skills.</li></ul>Salary details will be discussed during interview.Job Type: Full-time

IT Assistant

Wajda International Technology Services

About the RoleWe are looking for a skilled Technical Support / Infrastructure Engineer to help manage our cloud-computing infrastructure, ensure compliance with ISO / IT standards, and support our technology platform. This position will be critical to maintaining secure, reliable, and scalable systems across multiple cloud / networking vendors. Must be proficient in arabicKey Responsibilities<ul><li>Manage, maintain, and support cloud infrastructure across platforms including Amazon AWS, Microsoft (e.g. Azure or Microsoft 365 / Active Directory etc.), and networking / firewall devices (e.g. Palo Alto).</li><li>Implement &amp; monitor IT policies / standards related to ISO compliance (for example ISO 27001, or relevant IT-security / operations standards).</li><li>Respond to technical support requests for infrastructure, network security, cloud services, and connectivity issues.</li><li>Monitor system health, performance, capacity, and availability across cloud and on-premise hybrid systems.</li><li>Implement and maintain backup / disaster recovery solutions, and ensure proper change management procedures.</li><li>Manage user accounts, permissions, and roles on Microsoft platform tools (e.g. Azure AD, Microsoft 365 if applicable).</li><li>Configure, maintain &amp; troubleshoot firewalls, VPNs, security rules and access controls using Palo Alto / network security appliances.</li><li>Participate in deployment, migration or upgrade projects for cloud / hybrid infrastructure.</li><li>Generate system documentation, runbooks, standard operating procedures, and support logs.</li><li>Work with security / audit teams to prepare for compliance reviews, audits or assessments.</li><li>Provide hands-on support &amp; troubleshooting during outages or escalated incidents.</li><li>Collaborate with other IT / Dev / Security / Network teams to ensure optimal system integration &amp; risk mitigation.</li></ul>Required Qualifications &amp; Skills<ul><li>Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).</li><li>2-3 years of experience in technical support or infrastructure / cloud-support role.</li><li>Working experience with Amazon AWS (core services such as EC2, VPC, S3, IAM, etc.).</li><li>Experience with Microsoft cloud / platform services (could include Azure, or Microsoft server / identity / AD / MS 365 tools depending on your setup).</li><li>Experience with Palo Alto firewall/security appliances (configurations, access policies, monitoring).</li><li>Sufficient understanding of ISO / IT security compliance standards (e.g. ISO 27001 or similar).</li><li>Fluent / proficient in Arabic (spoken and written).</li><li>Strong troubleshooting &amp; diagnostic skills (networking, security, cloud-network integration).</li><li>Good communication &amp; collaboration skills to work with IT teams, vendors, and internal users.</li><li>Familiarity with monitoring / alerting tools, logs, dashboards &amp; support / ticketing systems.</li></ul>Preferred / Nice-to-Have<ul><li>Certifications such as AWS Certified Solutions Architect / Administrator / Associate</li><li>Microsoft certifications (e.g. Azure Certifications, Microsoft 365 / AD / Security)</li><li>Prior experience in IT-security / audit / compliance assessments</li><li>Experience in hybrid cloud environments (on-prem + cloud)</li><li>Knowledge of scripting or automation for infrastructure tasks (PowerShell, Azure CLI, AWS CLI, Terraform, etc.)</li><li>Experience with networking protocols, VPNs, routing &amp; switching fundamentals</li><li>Exposure to DevOps-adjacent tooling (CI/CD pipelines, monitoring, security scanning tools)</li></ul>Personal Skills &amp; Attributes<ul><li>Strong analytical &amp; problem-solving skills</li><li>Detail-oriented, reliable, and methodical in documentation and procedures</li><li>Ability to work under pressure or in escalation scenarios</li><li>Good interpersonal &amp; communication skills (in both Arabic &amp; English)</li><li>Commitment to continuous learning and keeping up-to-date with cloud / security best practices</li></ul>Job Type: Full-time

Technical Support Engineer – Cloud & Infrastructure

Computer World S.P.C.

We are seeking a dedicated Customer Support Associate to provide on-site technical support and customer assistance for Computer Hardware, Software, and Network systems. The role involves regular travel to Saudi Arabia (KSA) to support client locations.&#9726; Requirements:- Education: Graduate in Science or Bachelor&rsquo;s/Diploma in Engineering (ICT or related field) with relevant technical certifications.&#9726;Skills:- Strong communication and interpersonal skills; effective team player.- Customer-centric mindset with a passion for delivering technology services.- In-depth knowledge of IT infrastructure with hands-on experience in hardware repair and troubleshooting.- Ability and willingness to travel frequently to KSA for on-site assignments.Job Type: Full-timePay: BD450.000 - BD500.000 per month

Customer Support Associate

Al Ghalia WLL

Job Opportunity: IT Assistant (Priority for Bahraini Nationals)We are a growing company committed to supporting the development and employment of Bahraini talent. We are currently seeking a motivated and technically proficient individual to join our team as an IT Assistant at our office in Bahrain.This role offers a great opportunity for a Bahraini national to grow their career in a supportive and professional environment. While all qualified candidates are welcome to apply, we are specifically prioritizing applications from Bahraini citizens to contribute to local workforce development.Role &amp; ResponsibilitiesThe IT Assistant will be responsible for providing technical support and maintenance for our office's hardware and software systems. Key duties include:<ul><li>Providing first-line technical support to employees for hardware, software, and network issues.</li><li>Installing, configuring, and maintaining computer systems and applications.</li><li>Troubleshooting and resolving basic network connectivity and printer problems.</li><li>Assisting with the management of user accounts and access rights.</li><li>Maintaining inventory of IT equipment and supplies.</li><li>Documenting IT procedures and support resolutions.</li></ul>Required Qualifications<ul><li>Priority given to Bahraini Nationals.</li><li>A diploma or degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).</li><li>Proven basic experience in a technical support or help desk role is a plus.</li><li>Solid knowledge of Windows operating systems, Microsoft Office Suite, and general computer hardware.</li><li>Basic understanding of networking concepts (TCP/IP, Wi-Fi).</li><li>Excellent problem-solving skills and attention to detail.</li><li>Strong verbal and written communication skills in English and Arabic is highly desirable.</li></ul>How to ApplyInterested candidates are invited to submit their updated CV and a cover letter outlining their relevant experience to hrd@alghalia.com.Please clearly indicate in your application if you are a Bahraini National.We look forward to reviewing your application!Job Types: Full-time, PermanentPay: BD450.000 - BD500.000 per month

IT Assistant (Priority for Bahraini Nationals)

Müller's Solutions

<div>
 As a Temenos Administrator at M&uuml;ller's Solutions, you will be responsible for overseeing the configuration, maintenance, and optimization of our Temenos banking software environment. Your expertise will be critical in ensuring that the application meets our diverse business needs while maintaining high performance, security, and reliability. You will collaborate with cross-functional teams to manage system enhancements, support users, and troubleshoot issues as they arise.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Manage and administer the Temenos banking system, focusing on user access, security, and configuration settings
 </li>
 <li>
 Monitor system performance and ensure availability, conducting regular health checks and addressing any issues proactively
 </li>
 <li>
 Collaborate with IT and business teams to implement system upgrades, patches, and enhancements
 </li>
 <li>
 Conduct user training sessions and provide support to ensure effective utilization of the Temenos platform
 </li>
 <li>
 Develop and maintain system documentation, including configuration guidelines and troubleshooting procedures
 </li>
 <li>
 Troubleshoot and resolve technical issues, working closely with the support team and vendors as necessary
 </li>
 <li>
 Stay updated with the latest Temenos releases and best practices to continuously improve system performance
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Requirements:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Systems, or a related field
 </li>
 <li>
 3-5 years of experience in administering Temenos software or similar banking applications
 </li>
 <li>
 Strong understanding of the Temenos architecture and its modules
 </li>
 <li>
 Experience in system configuration, user management, and troubleshooting
 </li>
 <li>
 Excellent analytical skills and the ability to work under pressure to resolve technical issues
 </li>
 <li>
 Ability to communicate effectively with technical and non-technical stakeholders
 </li>
 <li>
 Relevant certifications in Temenos or related fields are highly desirable
 
 
 </li>
 </ul>
 
 Preferred Qualifications:
 
 
 
 <ul>
 <li>
 Familiarity with database management and SQL
 </li>
 <li>
 Experience with integration tools and techniques within the banking domain
 </li>
 <li>
 Understanding of ITIL processes and service management
 </li>
 <li>
 Experience in project management methodologies
 </li>
 <li>
 Proven ability to train and mentor junior staff in technical roles
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Why Join Us:
 
 
 Opportunity to work with a talented and passionate team.
 
 
 Competitive salary and benefits package.
 
 
 Exciting projects and innovative work environment.
</div>

Temenos Administrator

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