international customer service specialist Jobs in Manama

international customer service specialist

sr. specialist people operations Jobs in Manama

sr. specialist people operations

creative and art specialist Jobs in Manama

creative and art specialist

help desk specialist

help desk specialist (full-time) Jobs in Manama

help desk specialist (full-time)

it specialist

Jadara Training Centre

We are seeking a skilled and motivated IT Specialist to join our team at [MA GROUP].This position is open to Bahraini nationals only.The ideal candidate will be responsible for providing technical support, maintaining IT systems, and ensuring smooth day-to-day technology operations within the company.Key Responsibilities:<ul><li>Install, configure, and maintain hardware, software, and networks.</li></ul><ul><li>Provide technical support to employees (in person and remotely).</li></ul><ul><li>Troubleshoot system and network issues in a timely manner.</li></ul><ul><li>Ensure security through access controls, backups, and firewalls.</li></ul><ul><li>Monitor system performance and ensure efficiency.</li></ul><ul><li>Assist with IT projects, upgrades, and new implementations.</li></ul>Requirements:<ul><li>Bahraini nationality (required).</li></ul><ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li></ul><ul><li>Proven experience in IT support, system administration, or a similar role.</li></ul><ul><li>Knowledge of networking, security, and troubleshooting.</li></ul><ul><li>Strong problem-solving skills and attention to detail.</li></ul><ul><li>Good communication and teamwork skills.</li></ul>Job Type: Full-timePay: BD520.000 - BD850.000 per month

IT Specialist

Wajda International Technology Services

Key Responsibilities Server &amp; System Administration&middot; Manage RERA&rsquo;s server infrastructure including Active Directory (AD), file servers, Exchange (on-premises), and web servers.&middot; Oversee virtual environments (e.g., VMware, Hyper-V).&middot; Monitor system performance, apply updates, and troubleshoot issues to ensure optimal operations.&middot; Ensure data integrity through regular backups and disaster recovery plans.&middot; Perform hands-on hardware/software troubleshooting and coordinate with vendors as needed.&middot; Management of DHCP Server and related servicesNetwork Management &middot; Maintain and support the network infrastructure, including routers, switches, firewalls, and VLAN configurations.&middot; Monitor network performance, resolve connectivity issues, and ensure end-to-end network security, including firewall policies and access controls.&middot; Demonstrated experience in GDN network migration and secure VLAN segmentation.&middot; Manage and support WIFI routers and access pointsCloud &amp; Microsoft Services &middot; Administer Microsoft 365 services including SharePoint, Teams, OneDrive, Azure Active Directory, Intune, and Planner.&middot; Create/manage mailboxes, distribution lists, and licenses.&middot; Provide on-site end-user support for O365-related tools and services.&middot; Create/edit SharePoint sites and manage user permissions.Security &amp; Monitoring &middot; Manage Palo Alto Cortex and Qualys agents on workstations.&middot; Monitor logs for potential threats or vulnerabilities and ensures compliance with security protocols.&middot; Support ArcGIS software and maintain compliance with cloud security guidelines.&middot; Implement and maintain technical cybersecurity recommendations from the National Cyber Security Center (NCSC) to secure RERA's IT infrastructure, websites, and endpoints.Website &amp; Communication &middot; Administer RERA&rsquo;s CMS, upload content, and maintain website updates.&middot; Create and distribute email campaigns using platforms like Mailchimp.&middot; Provide on-site technical support for AVAYA telephony systems and virtual meetings (MS Teams, Zoom)&middot; Experience in Web server and application migration&middot; Disaster recoveryCloud Infrastructure &middot; Manage RERA&rsquo;s AWS cloud environment (EC2, S3, RDS, VPC, backups, etc.)&middot; Provide hands-on support for infrastructure migration to the AWS cloud in alignment with IGA cloud policies<ul><li>Create IGA Design documents for new cloud architecture</li><li>AWS Backup support</li><li>AWS Server maintenance and monitoring</li><li>Experience with Ubuntu Server and Windows Server</li></ul>IT Development &amp; Support &middot; Offer hands-on technical support for all RERA IT and development projects.&middot; Prepare RFPs for upcoming IT projects.&middot; Serve as the on-site technical point of contact and provide direct support for projects implementation and vendor coordination.&middot; Provide hands-on technical support for the integration and upgrade of RERA&rsquo;s Attendance System with external workflow systems, including direct coordination with the third-party provider.&middot; Provide assistance with Airable and Zendesk administration.&middot; Asp.net, PHP, MySQL, PostgreSQL, &amp; React js knowledge to support the development team&middot; Experience with ArcGIS platforms, including ArcGIS Pro, ArcGIS Server, Portal, as well as licensing, environment setup, maintenance, and management.&middot; Proficient in ArcGIS backup and routine maintenance activities, such as applying security patches, updating software, performing restorations, and conducting testing.Database &amp; Platform Support <ul><li>Experience with various database systems such as MySQL, MS SQL, and PostgreSQL.</li><li>Maintain Ubuntu-based servers and provide database support as required.</li></ul>User &amp; Asset Support&middot; Provide in-person, first-line technical assistance for hardware, software, and networking issues.&middot; Install and configure desktops, laptops, printers, and peripherals.&middot; Train end-users in using systems and maintain asset inventory and documentation.&middot; Set up and provide support to the outside IT requirements for the public events hosted by RERA.&middot; Management of RERA ApplicationsAdministrative &amp; Project Support &middot; Provide direct, on-site support for executive meetings (e.g., Board of Directors, CEO).&middot; Provide IT support to National Data Bank project (Aqari)&middot; Management and support for CCTV systems.&middot; Document configurations, procedures, and support activities comprehensively.&middot; Coordinate with relevant stakeholders and provide IT support for Ministry systems integrated or used by RERA.&middot; IT Budgeting, IT Purchasing and Inventory management&middot; Proposing and Implementation of new technologies in RERARequired Qualifications&middot; Education: Bachelor&rsquo;s degree in computer applications, Information Technology, or a related IT bachelor&rsquo;s degree.&middot; Certifications: Microsoft and AWS certifications&middot; The candidate must hold, at a minimum, the following certifications: AWS Certified Solutions Architect and Microsoft Certified: Azure Administrator Associate.&middot; Experience: Minimum of 10 years of proven experience in system and network administration, cloud platforms, and end-user support.&middot; The proposed resource shall be the primary means through which the Service Provider delivers the contracted IT administration services on-site. The Service Provider remains contractually accountable for all deliverables, performance, and SLA compliance.Knowledge Transfer&middot; The Service Provider must document all procedures, configurations, and solutions implemented.&middot; The Service Provider must provide knowledge transfer to RERA staff as required.&middot; The Service Provider must maintain a knowledge base of common issues and their resolutions.&middot; The Service Provider must provide training materials and sessions for new systems or significant changes.&middot; The Service Provider must ensure smooth transition of services at the end of the contract period.Service Level Agreement (SLA) The Service Provider shall guarantee delivery of IT administration services according to the following minimum service levels:&middot; On-Site Availability: A qualified resource must be present at RERA offices during all official working hours.&middot; Response Time: Critical issues within 15 minutes; high-priority issues within 1 hour.&middot; Resolution Time: Critical issues within 4 hours, or a documented workaround must be provided.&middot; Continuity: A replacement resource of equal or higher qualifications must be provided within 5 working days in case of absence, resignation, or removal.*Failure to meet SLA requirements will result in penalties or service credits as determined by RERA.Job Type: Full-time

IT Support specialist

Virtu Thinko

JOB PURPOSEThe role holder is responsible for managing professional relationships with regulators and providing guidance on dealing with IT regulatory developments. The role holder is also responsible for preparing reports for management and various Steering and Board Committees.The purpose of this role will be to support the Head of IT Governance with all governance and control-related functions. The IT Governance Function is responsible for IT Regulatory Compliance, IT Audit Governance, and IT Governance support, including IT financials and IT Service Management.Key ResponsibilitiesMain Responsibilities:IT Governance&#9642;IT Governance Documentation &ndash; Coordinate the development and ongoing maintenance of other IT policies, standards, processes, and procedures&#9642;Maintain a schedule of policy review and submission to the board for approval &#9642; Coordinate the IT Audit and Compliance activities.&#9642;Develop, implement, and monitor reporting mechanisms for governance and risk practices to support compliance and highlight areas of exposure&#9642;To provide support and input to the internal audit process and risk managementIT Financials &ndash; Contracts, Invoices, Budget&#9642;Monitor the departmental budget, ensuring expenditure within set parameters and aligned with the overall strategy of the IT department.&#9642;Develop and prepare periodic and ad-hoc reports for management and various steering committees.IT Service Management&#9642;Assist in implementing IT Service Management&#9642;Gatekeeper to have an updated IT Service management documentation.&#9642;Help in making sure SLA are in place and build reports against them.&#9642;Responsible for improving the effective performance of him/herself and the teams. JOB PROFILE JOB INFORMATION Job TitleIT Governance Reporting ToHead of IT Governance&#9642;Identify good and poor performance services and share best practices as a means to improve organizational performance&#9642;Conduct Service review meetings and identify process weaknesses and ensure continuous improvements.IT Project Management&#9642;Effective participation in IT and the Bank&rsquo;s projects.&#9642;Coordinate with IT PMO and EPMO to control project risk and completion, while remaining aligned with the strategy, commitments, and goals of the organization.QUALIFICATIONS AND EXPERIENCE Threshold QualificationsA Bachelor&rsquo;s Degree in a related area, such as Computer Science or Information TechnologyIndustry-standard qualifications such as ITIL, COBIT, and CGEIT would be a strong recommendationStandards: ISO27001, PCI-DSS Years &amp; Nature of ExperienceAt least 3-5 years&rsquo; experience in a similar roleExperience in compliance frameworks for Information Security, Compliance &amp; IT GovernanceSKILLS AND COMPETENCIES&#9642;Result and task-oriented.&#9642;Good communications skills&#9642;Persuasive skills&#9642;Articulated.&#9642;Leadership skills.&#9642;Coaching and mentoring skills&#9642;Strong risk assessment skills&#9642;Problem-solving skillsKEY PERFORMANCE INDICATORS&#9642;Ensure relevant Policies, Procedures, and Legislation are developed, approved, up-to-date, and well communicated&#9642;Fulfillment of all internal and external legislative and audit points on time&#9642;Participate in developing service management plans, inclusive of service review and a continuous improvement framework.KEY INTERACTIONS Internal ExternalBuilds and maintains effective relationships with stakeholders and actively seeks their inputAuditorsConsultant / VendorsJob Types: Full-time, Contract Contract length: 36 monthsPay: BD800.000 - BD1,200.000 per month

IT Governance Specialist- Coordinator

Script for Information Technology CO WLL

About the Role: We are seeking a highly skilled Help Desk Specialist to join our IT team. The ideal candidate will be responsible for managing and supporting the company&rsquo;s IT infrastructure, including desktops, servers, and computer peripherals. This role requires strong technical expertise, problem-solving skills, and the ability to ensure uninterrupted operations of critical systems.Key Responsibilities:<ul><li>Provide administrative support for Microsoft Windows Servers within the Data Centre.</li><li>Manage Microsoft Domain Controller, Exchange, and Microsoft 365 services.</li><li>Diagnose and troubleshoot server, network, and end-user issues.</li><li>Administer endpoint security, antivirus, firewalls, and patch management.</li><li>Manage routers, switches, IP telephony, and access control systems.</li><li>Oversee and maintain CCTV, NVR systems, and IP cameras.</li><li>Configure, deploy, and maintain servers; apply updates and security patches.</li><li>Handle data backup and recovery solutions, including tape library verification.</li><li>Manage Active Directory accounts, file shares, permissions, and group policies.</li><li>Maintain IT asset records, licenses, and hardware warranty details.</li><li>Provide daily user support for desktops, laptops, printers, phones, and networks.</li><li>Conduct routine system audits, backups, and security reviews.</li><li>Coordinate with vendors for IT equipment procurement and hardware issue resolution.</li></ul>Requirements:<ul><li>Proven experience in IT support, system administration, and network management.</li><li>Strong knowledge of Microsoft Windows Server, Active Directory, Exchange, and Microsoft 365.</li><li>Experience with routers, switches, firewalls, and network troubleshooting.</li><li>Hands-on experience with CCTV, IP cameras, and access control systems.</li><li>Knowledge of server backups, security, and performance monitoring.</li><li>Excellent problem-solving skills and ability to prioritize incidents.</li><li>Strong communication and vendor management skills.</li></ul>Job Type: Full-timePay: BD400.000 - BD800.000 per month

Help Desk Specialist (Full-Time)

HELP DESK SpecialistJob Description<ul><li>Provide administrative support for Microsoft Windows Servers within the SIU &amp; PP Data Centre.</li><li>Manage and maintain Microsoft Domain Controller &amp; Exchange environments.</li><li>Administer Microsoft 365 services and user accounts.</li><li>Diagnose and troubleshoot server-related issues.</li><li>Oversee and manage server backup solutions.</li><li>Administer Traps Antivirus and ensure endpoint security.</li><li>Coordinate with local vendors for IT equipment procurement as needed.</li><li>Follow up with vendors to resolve hardware issues and ensure timely delivery and service level compliance.</li><li>Conduct regular assessments of server configurations, performance, and security posture.</li><li>Manage network devices, Routers and Switches.</li><li>Maintain and support Access Control Systems.</li><li>Manage and troubleshoot CCTV systems and IP cameras.</li><li>Configure and deploy servers as required.</li><li>Apply system updates, security patches, and service packs consistently.</li><li>Maintain licenses, and hardware warranty records.</li><li>Handle Exchange server configuration, monitor queue sizes, resource usage, Active Directory settings, DHCP,</li></ul>Domain Controller setups, and analyzing server logs.<ul><li>Maintain UPS systems for power continuity.</li><li>Identify and mitigate single points of failure within the infrastructure.</li></ul>Kingdom of Bahrain &#1575;&#1604;&#1600;&#1576;&#1600;&#1581;&#1600;&#1600;&#1600;&#1600;&#1585;&#1610;&#1600;&#1600;&#1606; &#1605;&#1600;&#1605;&#1600;&#1600;&#1604;&#1600;&#1603;&#1600;&#1600;&#1577;&#1575;&#1604;&#1606;&#1610;&#1600;&#1600;&#1600;&#1575;&#1576;&#1600;&#1600;&#1600;&#1577; &#1575;&#1604;&#1600;&#1600;&#1593;&#1600;&#1600;&#1575;&#1605;&#1600;&#1600;&#1600;&#1577; Prosecution Public<ul><li>Monitor system capacity and performance to preempt potential issues.</li><li>Verify proper operation of the tape library for data backup.</li><li>Ensure reliable configuration and operation of all IT hardware and software systems.</li><li>Keep internal IT infrastructure current and secure.</li><li>Install new systems and perform upgrades based on organizational needs.</li><li>Maintain up-to-date network security measures including antivirus, firewalls, and patch management.</li><li>Oversee data storage solutions and implement reliable backup and recovery procedures.</li><li>Maintain uninterrupted operations of all SIU servers, routers, switches, and IP telephony systems.</li><li>Handle daily end-user support requests and technical issues.</li><li>Ensure continuous functionality of the NVR system and IP cameras.</li><li>Troubleshoot and maintain network equipment and connected peripherals.</li><li>Apply the latest security and firmware updates.</li><li>Monitor server logs and responds proactively to performance issues.</li><li>Set up and manage user accounts within Active Directory.</li><li>Troubleshoot hardware and software problems, prioritize incidents, and document resolutions.</li><li>Manage and support file server shares and access permissions.</li><li>Perform administrative tasks such as user and group management, security policy enforcement, group policy</li></ul>management, print services, and monitoring system logs.<ul><li>Monitor the health of data center infrastructure using monitoring tools and address hardware issues</li></ul>promptly; assist with server provisioning and maintenance.<ul><li>Support internal infrastructure, including desktops, laptops, servers, printers, firewalls, phones, and ensure</li></ul>proper functioning of internet, intranet, LANs, WANs, and network segments.<ul><li>Conduct routine system audits, including regular backups and security reviews.</li></ul>Job Type: Full-time

Help Desk Specialist

Corps Solutions

<div><div>Systems, Voice, and Network Specialist</div> 
<div>
</div><div>The Network, Voice and Routing Specialist is responsible for configuring, managing, and troubleshooting enterprise-level network infrastructure with a focus on voice gateways and Cisco-based routing and switching technologies. The engineer will implement advanced Quality of Service (QoS) and multicast solutions to ensure reliable and high-performance communication networks. This position plays a critical role in maintaining seamless connectivity, optimizing network performance, and documenting all technical procedures and configurations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
<ul><li>Configure, manage, and optimize voice gateways to support reliable enterprise communication.</li>
<li>Design, implement, and troubleshoot end-to-end Quality of Service (QoS) and multicast solutions to improve data and voice performance across the network.</li>
<li>Operate and maintain Cisco IOS-based routers from the ASR 1000, 3900, 3800, and 2800 series.</li>
<li>Manage and troubleshoot Cisco IOS-based switches from the 6500, 4500, and 3750 families.</li>
<li>Provide comprehensive technical documentation for network configurations, standard procedures, and troubleshooting workflows.</li>
<li>Conduct regular network diagnostics and performance tuning to ensure uninterrupted operations.</li>
<li>Collaborate with other IT teams to ensure smooth system integration and issue resolution.</li>
</ul>
EDUCATION
<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Systems, Network Engineering, or a related field.</li>
<li>Relevant certifications may be substituted in lieu of formal education.</li>
</ul>
EXPERIENCE
<ul><li>Minimum of 5 years of hands-on experience managing Cisco-based network infrastructures.</li>
<li>Demonstrated experience with voice gateway configuration and support.</li>
<li>Proven expertise in implementing QoS and multicast technologies in complex networks.</li>
<li>Strong experience with Cisco IOS on routers and switches across multiple platforms.</li>
<li>Experience with network documentation and operational procedures.</li>
</ul>
CORE SKILLS/COMPETENCIES
<ul><li>Deep understanding of voice networking, QoS, and multicast protocols.</li>
<li>Advanced skills in network troubleshooting and problem resolution.</li>
<li>Strong working knowledge of Cisco IOS environments.</li>
<li>Excellent technical writing and documentation abilities.</li>
<li>Strong analytical thinking and collaborative problem-solving skills.</li>
<li>Effective verbal and written communication abilities.</li>
</ul>
WORKING CONDITIONS
<ul> <li>Periodic travel to operational sites and regional facilities.</li>
</ul>
SPECIAL POSITION NOTATIONS
<ul><li>Cisco Certified Network Professional (CCNP) or equivalent is preferred.</li>
<li>Cisco Certified Network Associate (CCNA) is required.</li>
<li>CompTIA Security+ or CISSP (required for IAT Level II compliance under</li>
<li>DoD 8570) .</li>
<li>Experience with Cisco Unified Communications Manager (CUCM) and Cisco Voice Gateway protocols (H.323, SIP, MGCP).</li>
<li>Proficiency with network management and monitoring tools (e.g., SolarWinds, Wireshark).</li>
<li>Familiarity with DoD STIGs and cybersecurity best practices.</li>
<li>Experience with Layer 2/3 switching and routing protocols (BGP, OSPF, EIGRP).</li>
<li>Experience with virtualization technologies including VMware or Hyper-V is preferred.</li>
<li>Qualification as an authorized company driver is required. All authorized company drivers must have a valid driver&rsquo;s license, current automobile insurance, and a driving record that is acceptable to the company&rsquo;s auto insurance provider.</li>
</ul>
SECURITY CLEARANCE
<ul><li>A Top Secret clearance is required for this position, higher is preferred.</li>
</ul>
This position description outlines the general responsibilities and requirements for the stated position and in no way is an exhaustive list. The company maintains the right to assign or reassign responsibilities to this position at any time.</div></div>

Systems, Voice, and Network Specialist

Creative Style

QA/QC Specialist: Joinery and Furniture ManufacturingWe're looking for a skilled QA/QC Specialist to join our team and ensure every product that leaves our workshop meets our rigorous standards for excellence.Key Responsibilities:Quality Control: Conduct thorough inspections of raw materials, in-process goods, and finished products to identify defects, deviations, and non-conformities.Process Improvement: Work closely with our production and design teams to identify root causes of quality issues and implement corrective and preventive actions.Documentation: Maintain detailed records of all inspections, tests, and quality reports, including non-conformance reports (NCRs).Standard Adherence: Ensure all products and processes comply with company quality standards, project specifications, and industry regulations.Supplier Relations: Conduct audits and inspections of incoming materials from suppliers to ensure they meet our quality requirements.Qualifications and Skills:Proven experience in a QA/QC role within the joinery, cabinetry, or furniture manufacturing industry is essential.Deep knowledge of wood, veneers, laminates, and other common materials used in furniture production.Strong understanding of manufacturing and assembly processes, including cutting, joining, finishing, and hardware installation.Exceptional attention to detail and a critical eye for precision.Excellent communication skills for collaborating with team members and addressing quality issues.Proficiency in reading and interpreting technical drawings, blueprints, and project specifications.Job Type: Full-time

Quality Assurance/Quality Control

Explore 169+ It specialist in Manama this October. Find roles across top companies and apply now to boost your career.