it technical support

RAY CRO

Key Responsibilities:<ul><li>Diagnose and resolve hardware, software, operating system, and network issues</li><li>Install, configure, and maintain desktops, laptops, printers, and peripherals</li><li>Manage user accounts, access rights, and password resets (e.g., Active Directory, email systems)</li><li>Support business applications and internal systems</li><li>Escalate complex or unresolved issues to higher-level support or vendors</li><li>Monitor systems and respond to alerts as needed</li><li>Maintain accurate documentation of incidents, solutions, and procedures</li><li>Ensure compliance with IT security policies and data protection standards</li><li>Assist with system upgrades, patches, and routine maintenance</li><li>Provide user guidance and basic training when required</li></ul>Required Qualifications:<ul><li>Bachelor&rsquo;s degree or diploma in Information Technology or a related field</li><li>1&ndash;3 years of experience in IT technical support or service desk roles</li><li>Experience in a call center or service desk environment</li><li>Familiarity with ticketing and call management systems</li><li>Strong verbal and written communication skills</li><li>Ability to handle high call volumes professionally</li></ul>Job Type: Full-time

IT Technical Support

MAC for Mobility Manufacturing

<div>
 
 
 About the Job:
 
 
 
 
 
 
 We are seeking an experienced Network Administrator to manage and support the factory&rsquo;s IT network infrastructure, ensuring high availability for both enterprise IT systems and production-connected environments (IT &amp; OT).
 
 
 This role requires strong networking expertise within an industrial manufacturing setting.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Manage and maintain LAN/WAN infrastructure (Core, Distribution, Access layers).
 </li>
 <li>
 Support active and passive components (switches, routers, firewalls, cabling, patch panels, racks).
 </li>
 <li>
 Configure and manage VLANs, routing, and network segmentation (IT &amp; OT zones).
 </li>
 <li>
 Maintain network redundancy and high availability (failover, link aggregation).
 </li>
 <li>
 Support and secure wireless infrastructure across plant areas.
 </li>
 <li>
 Manage VPN and secure remote access connectivity.
 </li>
 <li>
 Monitor network performance and capacity using monitoring tools.
 </li>
 <li>
 Troubleshoot connectivity issues affecting SAP, MES, and production systems.
 </li>
 <li>
 Maintain firewall rules and network security controls.
 </li>
 <li>
 Maintain network documentation, diagrams, and configuration backups.
 </li>
 <li>
 Ensure compliance with IT security and industrial networking standards.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Engineering, Communications, or related field.
 </li>
 <li>
 Minimum of 5 years of experience in Network Administration (Manufacturing experience is preferrable).
 </li>
 <li>
 Core Technical Skills: Strong knowledge of TCP/IP, VLAN, routing, subnetting, Core/Access switch configuration, Firewall administration, VPN configuration, Network monitoring tools, Structured cabling standards, High-availability network troubleshooting, basic understanding of IT/OT segmentation principles.
 </li>
 <li>
 Fluent in English (spoken &amp; written)
 </li>
 </ul>
 
 
 
 
 
 Certifications:
 
 
 
 
 
 <ul>
 <li>
 CCNA (required)
 </li>
 <li>
 CCNP (preferred)
 </li>
 </ul>
 
 
</div>

Network Administrator

Nasoft

<div>Nasoft is hiring an Electrical Engineer for EL- kayan Technology Company Specialized in IT Services and IT Consulting .
The role covers both site execution and technical office tasks, including shop drawings, quantities, coordination, and documentation. Hands-on proficiency in AutoCAD and Microsoft Office is required.
 
 
- Responsibilities :-
<ul><li>Supervise electrical works (power distribution, lighting, earthing, lightning protection, cable trays &amp; routing).
</li><li>Review IFC/approved drawings and ensure compliance with specs and standards.</li><li>
Coordinate with civil, mechanical, and low-current teams to avoid clashes.</li><li>
Inspect materials and workmanship; raise and close NCRs with QA/QC when needed.
</li><li>Prepare/attend inspections with consultant (IRs/MIRs).
</li><li>Support testing &amp; commissioning activities Prepare/review shop drawings and as-built drawings on AutoCAD.
</li><li>Extract quantities and prepare BOQ and take-offs.</li><li>
Issue RFIs for design clarifications handle submittals and method statements.
</li><li>Coordinate with suppliers for quotations and technical compliance.
</li><li>Update logs (drawings, RFIs, submittals) and support monthly progress reports.
</li><li>Maintain daily/weekly reports, snag lists, and site correspondences.</li><li>
Track material deliveries, manpower, and work progress versus plan.
</li><li>Ensure safety and quality procedures are followed.</li></ul> 
Requirements 
<ul><li>
Bachelor&rsquo;s Degree in Electrical Engineering (Power).
</li><li>1&ndash;3 years in general contracting ( site + technical office exposure).
</li><li>Solid knowledge of power systems: distribution boards, cables, LV panels, lighting, earthing &amp; lightning.</li><li>
Hands-on AutoCAD (shop drawing /as-built drawing).
</li><li>Strong Microsoft Office (Excel, Word, Outlook); basic scheduling on Excel or MS Project is a plus.
</li><li>Familiarity with: IFC drawings, shop drawings, BOQ, RFIs, material submittals.</li><li>
Ability to read specs and coordinate with other disciplines.
</li><li>Good communication and reporting skills.</li></ul> 

Benefits 
Benefits and Working Conditions : 
 
<ul><li>Working days : 5 days - (2 days off )</li><li>
Working hours : 9Am : 5 pm (8h)
</li><li>Career path</li><li>
Job type : Full time</li><li>
Job location : Haram</li></ul></div>

Electrical Engineer

Nile University

<div>
 
 Job Responsibilities
 
 
 
 
 General responsibilities:
 
 
 
 <ul>
 <li>
 Consult with users and management to conduct information assessments to determine user needs and to define solutions to meet business requirements.
 </li>
 <li>
 Research, plan and design an enterprise environment with appropriate hardware, operating systems, applications, and communication components to support business requirements.
 </li>
 <li>
 Analyze and recommend both hardware and software requirements for existing and future implemented services.
 </li>
 <li>
 Identifying opportunities that can improve the efficiency of the business and technical processes.
 </li>
 <li>
 Participate in the development and implementation of short and long-term strategic IT plans to ensure infrastructure capacity meets existing and future group requirements in collaboration with other teams.
 </li>
 <li>
 Prepare technical requirements, scope of work reports, and other documentation for infrastructure projects and associated efforts.
 </li>
 <li>
 Coordinate with external vendors for the acquisition, support and maintenance of information technology hardware and software systems.
 </li>
 <li>
 Manage the ability to continue providing a pre-determined &amp; agreed level of IT services.
 </li>
 <li>
 Ensure the availability, continuity and security of various systems and monitor different logs.
 </li>
 <li>
 Develop and document operational procedures and users&rsquo; manuals when needed.
 </li>
 <li>
 Manage change requests &amp; determine the need to perform a system change whenever needed through standard procedures.
 </li>
 <li>
 Works under the general direction of senior management and provides different reports indicating the IT infrastructure status as well as any reports required by higher management.
 </li>
 <li>
 Communicate with different teams whenever required to complete work duties.
 </li>
 <li>
 Support users in all offered services.
 
 
 </li>
 </ul>
 
 Systems Responsibilities
 
 
 
 <ul>
 <li>
 plan, design, install, configure, test, evaluate, operate and administrate, monitor, maintain, integrate, document, report and provide support for different infrastructure systems at Nile University including but not limited to different Hardware (Servers, Storage, RAID settings, etc.), Virtualization systems, Operating systems (Windows/Linux), System Center, Application servers, Backup and recovery systems along with servers&rsquo; Endpoint protection.
 </li>
 <li>
 Identify and set the configuration items for different systems and verify their completeness &amp; correctness.
 </li>
 <li>
 Develop and administrate backup, archive &amp; restore processes for different systems and data according to Nile University policy. Besides monitoring the backup logs and testing the restoration processes regularly.
 </li>
 <li>
 Monitor and assess the utilization and performance of different services and infrastructure resources (Hardware and software) regularly to ensure their effectiveness using monitoring tools or manually.
 </li>
 <li>
 Perform regular maintenance of servers through the installation of software updates and upgrades, along with hardware replacements and expansions.
 </li>
 <li>
 Recommend and ensure the standard implementation of policies, procedures and operations and ensure consistency with Nile University policies.
 </li>
 <li>
 Analyze and resolve different systems issues using diagnostic software and/or technical troubleshooting procedures.
 </li>
 <li>
 Perform different software migrations or hardware physical reallocation for the IT infrastructure systems.
 
 
 </li>
 </ul>
 
 Network Responsibilities
 
 
 
 <ul>
 <li>
 plan, design, install, configure, test, evaluate, operate and administrate, monitor, maintain, integrate, document, report and provide support for the network infrastructure components including routers, switches, wireless controllers, access points, VOIP system, load balancers, VPN and network security systems. Besides ensuring reliable connectivity for NU users and hosted services over LAN/WLAN.
 </li>
 <li>
 Monitor the performance of the core routing and switching systems, besides managing the VLAN configuration for its proper function.
 </li>
 <li>
 Manage the call manager system for the best performance and monitor its usage, besides configuring and installing IP phones for different users.
 </li>
 <li>
 Define, apply and monitor security policies on different security systems (e.g. Fortinet appliances, firewalls, IPS etc.) and ensure their consistency with the business needs.
 </li>
 <li>
 Monitor the Internet bandwidth utilization and implement appropriate policies to ensure higher performance.
 </li>
 <li>
 Manage and monitor VPN configurations and access permissions for different users. And Perform service evaluation for different network services.
 </li>
 <li>
 Plan and control the network infrastructure changes and monitor their impact on different users and hosted services.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Education and experience:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in communication or computer science or a related field.
 </li>
 <li>
 At least ten years of experience in relevant field in well-known and large-scale organizations that support at least 1,500 users.
 </li>
 <li>
 Microsoft technical certifications are required.
 </li>
 <li>
 CCNA is required.
 </li>
 <li>
 Master&rsquo;s degree in a related field is a plus.
 </li>
 <li>
 CCNP and CCDP are a plus.
 </li>
 <li>
 ITIL knowledge is a plus.
 </li>
 <li>
 Project management knowledge is a plus.
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Proficient understanding of common server architectures, and expert in installing, configuring, and administrating different servers&rsquo; software, hardware and storage systems (SAN, NAS, DAS) (EMC, and Dell Technologies).
 </li>
 <li>
 Proficient understanding of common storage subsystems connectivity (Fiber Channel, ISCSI, SATA, SAS, SCSI, etc.), storage subsystem disk configuration (RAID levels), along with clustering and logical partitions.
 </li>
 <li>
 Expert in setting up and administrating VMware virtualization systems (VCenter, ESXi, etc.)
 </li>
 <li>
 Expert in setting up and administrating different operating systems of servers (Windows\Linux).
 </li>
 <li>
 Expert in using and administrating networking related protocols and services, including but limited to TCP, UDP, ICMP, FTP, SFTP, SSH, HTTP and HTTPS.
 </li>
 <li>
 Expert in setting up and administrating MS Domain Controllers including but not limited to PowerShell scripts, GPO, managing trust relations, moving FSMO rules, upgrading domain controllers and raising functional levels, etc.
 </li>
 <li>
 Expert in setting up and administrating the DNS, DHCP, SCCM, SCOM, WSUS, NPS, File sharing services, DFS, FTP, CA, NTP, MS Exchange, MS SharePoint, SQL servers, MySQL, IIS/Apache servers, Print servers, Backup and archiving systems, LDAP integrations.
 </li>
 <li>
 Expert in administrating mailing and other services offered by MS Office365.
 </li>
 <li>
 Expert in Implementing, administrating and supporting different integrations (Domain, Office365, SSO, etc.)
 </li>
 <li>
 Ability to understand new software packages or hardware equipment &amp; fast enough to learn new technologies.
 </li>
 <li>
 Proven experience in managing and designing network infrastructure systems (LAN configuration, WAN configuration, Routers, Switches, Firewalls, Wireless controllers and Cisco Call managers).
 </li>
 <li>
 Expert in Cisco, Huawei and Fortinet network equipment and technologies.
 </li>
 <li>
 Expert in network diagnostic, monitoring and analysis tools (e.g., Cisco prime, Solar winds, etc.).
 </li>
 <li>
 Expert in access control models and network security.
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Creative skills to identify and define user enterprise needs and turn them into workable plans and automated processes.
 </li>
 <li>
 High searching and self-learning capabilities.
 </li>
 <li>
 Aggressive problem diagnosis and creative problem-solving skills.
 </li>
 <li>
 Strong interpersonal and communications skills with colleagues and clients either verbally or in writing.
 </li>
 <li>
 Good command of English.
 </li>
 <li>
 Determines when issues should be escalated to a higher level.
 </li>
 <li>
 Capable of writing proposals or reports, documenting procedures, acting as a vendor liaison, making presentations to client audiences or professional peers, and working closely with upper management.
 </li>
 <li>
 Proactive with strong self-management skills to juggle multiple tasks and priorities within the constraints of timelines and budgets.
 
 
 </li>
 </ul>
 If you are interested, kindly submit your CV to: Recruitment@nu.edu.eg
 
 
 Please mention ( Deputy IT Manager for Infrastructure ) in the subject field.
</div>

Deputy IT Manager for Infrastructure

Nile University - NU

<div>
 Category: Staff Positions
 
 
 Type: Full Time
 
 
 
 Job Responsibilities
 
 
 
 
 General responsibilities:
 
 
 
 <ul>
 <li>
 Consult with users and management to conduct information assessments to determine user needs and to define solutions to meet business requirements.
 </li>
 <li>
 Research, plan and design an enterprise environment with appropriate hardware, operating systems, applications, and communication components to support business requirements.
 </li>
 <li>
 Analyze and recommend both hardware and software requirements for existing and future implemented services.
 </li>
 <li>
 Identifying opportunities that can improve the efficiency of the business and technical processes.
 </li>
 <li>
 Participate in the development and implementation of short and long-term strategic IT plans to ensure infrastructure capacity meets existing and future group requirements in collaboration with other teams.
 </li>
 <li>
 Prepare technical requirements, scope of work reports, and other documentation for infrastructure projects and associated efforts.
 </li>
 <li>
 Coordinate with external vendors for the acquisition, support and maintenance of information technology hardware and software systems.
 </li>
 <li>
 Manage the ability to continue providing a pre-determined &amp; agreed level of IT services.
 </li>
 <li>
 Ensure the availability, continuity and security of various systems and monitor different logs.
 </li>
 <li>
 Develop and document operational procedures and users&rsquo; manuals when needed.
 </li>
 <li>
 Manage change requests &amp; determine the need to perform a system change whenever needed through standard procedures.
 </li>
 <li>
 Works under the general direction of senior management and provides different reports indicating the IT infrastructure status as well as any reports required by higher management.
 </li>
 <li>
 Communicate with different teams whenever required to complete work duties.
 </li>
 <li>
 Support users in all offered services.
 
 
 </li>
 </ul>
 
 Systems Responsibilities
 
 
 
 <ul>
 <li>
 plan, design, install, configure, test, evaluate, operate and administrate, monitor, maintain, integrate, document, report and provide support for different infrastructure systems at Nile University including but not limited to different Hardware (Servers, Storage, RAID settings, etc.), Virtualization systems, Operating systems (Windows/Linux), System Center, Application servers, Backup and recovery systems along with servers&rsquo; Endpoint protection.
 </li>
 <li>
 Identify and set the configuration items for different systems and verify their completeness &amp; correctness.
 </li>
 <li>
 Develop and administrate backup, archive &amp; restore processes for different systems and data according to Nile University policy. Besides monitoring the backup logs and testing the restoration processes regularly.
 </li>
 <li>
 Monitor and assess the utilization and performance of different services and infrastructure resources (Hardware and software) regularly to ensure their effectiveness using monitoring tools or manually.
 </li>
 <li>
 Perform regular maintenance of servers through the installation of software updates and upgrades, along with hardware replacements and expansions.
 </li>
 <li>
 Recommend and ensure the standard implementation of policies, procedures and operations and ensure consistency with Nile University policies.
 </li>
 <li>
 Analyze and resolve different systems issues using diagnostic software and/or technical troubleshooting procedures.
 </li>
 <li>
 Perform different software migrations or hardware physical reallocation for the IT infrastructure systems.
 
 
 </li>
 </ul>
 
 Network Responsibilities
 
 
 
 <ul>
 <li>
 plan, design, install, configure, test, evaluate, operate and administrate, monitor, maintain, integrate, document, report and provide support for the network infrastructure components including routers, switches, wireless controllers, access points, VOIP system, load balancers, VPN and network security systems. Besides ensuring reliable connectivity for NU users and hosted services over LAN/WLAN.
 </li>
 <li>
 Monitor the performance of the core routing and switching systems, besides managing the VLAN configuration for its proper function.
 </li>
 <li>
 Manage the call manager system for the best performance and monitor its usage, besides configuring and installing IP phones for different users.
 </li>
 <li>
 Define, apply and monitor security policies on different security systems (e.g. Fortinet appliances, firewalls, IPS etc.) and ensure their consistency with the business needs.
 </li>
 <li>
 Monitor the Internet bandwidth utilization and implement appropriate policies to ensure higher performance.
 </li>
 <li>
 Manage and monitor VPN configurations and access permissions for different users. And Perform service evaluation for different network services.
 </li>
 <li>
 Plan and control the network infrastructure changes and monitor their impact on different users and hosted services.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Education and experience:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in communication or computer science or a related field.
 </li>
 <li>
 At least ten years of experience in relevant field in well-known and large-scale organizations that support at least 1,500 users.
 </li>
 <li>
 Microsoft technical certifications are required.
 </li>
 <li>
 CCNA is required.
 </li>
 <li>
 Master&rsquo;s degree in a related field is a plus.
 </li>
 <li>
 CCNP and CCDP are a plus.
 </li>
 <li>
 ITIL knowledge is a plus.
 </li>
 <li>
 Project management knowledge is a plus.
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Proficient understanding of common server architectures, and expert in installing, configuring, and administrating different servers&rsquo; software, hardware and storage systems (SAN, NAS, DAS) (EMC, and Dell Technologies).
 </li>
 <li>
 Proficient understanding of common storage subsystems connectivity (Fiber Channel, ISCSI, SATA, SAS, SCSI, etc.), storage subsystem disk configuration (RAID levels), along with clustering and logical partitions.
 </li>
 <li>
 Expert in setting up and administrating VMware virtualization systems (VCenter, ESXi, etc.)
 </li>
 <li>
 Expert in setting up and administrating different operating systems of servers (Windows\Linux).
 </li>
 <li>
 Expert in using and administrating networking related protocols and services, including but limited to TCP, UDP, ICMP, FTP, SFTP, SSH, HTTP and HTTPS.
 </li>
 <li>
 Expert in setting up and administrating MS Domain Controllers including but not limited to PowerShell scripts, GPO, managing trust relations, moving FSMO rules, upgrading domain controllers and raising functional levels, etc.
 </li>
 <li>
 Expert in setting up and administrating the DNS, DHCP, SCCM, SCOM, WSUS, NPS, File sharing services, DFS, FTP, CA, NTP, MS Exchange, MS SharePoint, SQL servers, MySQL, IIS/Apache servers, Print servers, Backup and archiving systems, LDAP integrations.
 </li>
 <li>
 Expert in administrating mailing and other services offered by MS Office365.
 </li>
 <li>
 Expert in Implementing, administrating and supporting different integrations (Domain, Office365, SSO, etc.)
 </li>
 <li>
 Ability to understand new software packages or hardware equipment &amp; fast enough to learn new technologies.
 </li>
 <li>
 Proven experience in managing and designing network infrastructure systems (LAN configuration, WAN configuration, Routers, Switches, Firewalls, Wireless controllers and Cisco Call managers).
 </li>
 <li>
 Expert in Cisco, Huawei and Fortinet network equipment and technologies.
 </li>
 <li>
 Expert in network diagnostic, monitoring and analysis tools (e.g., Cisco prime, Solar winds, etc.).
 </li>
 <li>
 Expert in access control models and network security.
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Creative skills to identify and define user enterprise needs and turn them into workable plans and automated processes.
 </li>
 <li>
 High searching and self-learning capabilities.
 </li>
 <li>
 Aggressive problem diagnosis and creative problem-solving skills.
 </li>
 <li>
 Strong interpersonal and communications skills with colleagues and clients either verbally or in writing.
 </li>
 <li>
 Good command of English.
 </li>
 <li>
 Determines when issues should be escalated to a higher level.
 </li>
 <li>
 Capable of writing proposals or reports, documenting procedures, acting as a vendor liaison, making presentations to client audiences or professional peers, and working closely with upper management.
 </li>
 <li>
 Proactive with strong self-management skills to juggle multiple tasks and priorities within the constraints of timelines and budgets.
 
 
 </li>
 </ul>
 If you are interested, kindly submit your CV to: Recruitment@nu.edu.eg
 
 
 Please mention ( Deputy IT Manager for Infrastructure ) in the subject field.
</div>

Envision Employment Solutions

<div>Envision Employment Solutions is expanding! We&rsquo;re looking for a driven and ambitious Technical Recruitment Associate to join our growing team.
Whether you have 6 months to 1 year of recruitment experience &mdash; or you&rsquo;re a fresh graduate who is smart, fast-learning, and eager to grow &mdash; we&rsquo;d love to meet you.
This is a great opportunity for someone who wants to build a long-term career in technical recruitment within a dynamic and performance-driven environment.
Job Summary:
As a Technical Recruitment Associate, you will support full-cycle recruitment for technical roles including software engineering, data, IT, cybersecurity, DevOps, ERP, and more.
You will learn how to source top technical talent, conduct screenings, manage pipelines, and support hiring managers &mdash; all while developing strong market knowledge and recruitment expertise.
We are looking for someone proactive, detail-oriented, fluent in English, and comfortable working in a fast-paced environment.
Responsibilities:
Sourcing &amp; Talent Identification<ul><li>
Source candidates using LinkedIn, job boards, referrals, and other platforms</li><li>
Learn and apply Boolean search techniques</li><li>
Build and maintain candidate pipelines</li></ul>
Screening &amp; Evaluation<ul><li>
Conduct initial HR screenings</li><li>
Assess communication skills and basic technical alignment</li><li>
Coordinate interviews with hiring managers</li></ul>
Recruitment Operations<ul><li>
Manage candidate data using ATS tools (Workable)</li><li>
Ensure timely follow-ups and positive candidate experience</li><li>
Support offer coordination and documentation</li></ul>
Market Research<ul><li>
Monitor talent availability and salary benchmarks</li><li>
Stay informed about tech roles and emerging technologies</li></ul> 

Requirements 
<ul><li>
Bachelor's degree in Business Administration (ideally with a concentration in HR), Human Resources Management or a related field.</li><li>
6 months to 1 year of recruitment experience (preferred)</li><li>
Fresh graduates are welcome to apply</li><li>
Fluent in English (written and spoken)</li><li>
Familiarity with sourcing channels such as job boards, LinkedIn, and social media.</li><li>
Basic understanding of full-cycle recruiting and interview coordination.</li><li>
Highly tech-savvy &mdash; comfortable with Microsoft 365 and tools such as Slack, Zoom, Teams, Trello, etc.</li><li>
Strong communication and interpersonal skills</li><li>
Fast learner with strong problem-solving ability</li><li>
Highly organized and detail-oriented</li><li>
Comfortable working in a hybrid setup</li><li>
Proficient in Microsoft Office</li><li>
Interest in technology and technical roles</li></ul> 

Benefits 
<ul><li>
Competitive Package &ndash; Determined based on your experience and qualifications</li><li><ul><li>
Basic salary</li><li>
Performance bonus tied to achieved KPIs</li><li>
Transportation allowance</li><li>
Social insurance coverage</li><li>
Individual medical insurance: Fully covered through GlobeMed</li></ul></li><li>
Annual Performance Bonus &ndash; Based on company performance</li><li>
Paid Time Off (PTO)</li><li>
Salary Review Every 6 Months &ndash; Based on individual performance</li><li>
Office Perks &ndash; Unlimited snacks, coffee, tea, and soft drinks</li><li>
And most importantly&hellip; an AMAZING team to work with!</li></ul>
Work Setup:<ul><li>
Location: The Portal, SODIC West, El Sheikh Zayed</li><li>
Work Model: Hybrid &ndash; 4 days in the office, 1 day remote</li><li>
Working Hours: 9:00 AM &ndash; 6:00 PM (including a 1-hour break)</li><li>
Days Off: Fridays and Saturdays</li></ul></div>

Technical Recruitment Associate

اورنچ مصر

<div>About the job Supervisor, Service Management Assurance
<div>Purpose of the job

Provide Architecture Solutions, implementing, administering &amp; customizing Service Management Assurance business solutions needed to automate all processes and activities for all departments across Orange Egypt.

Duties and responsibilities

<ul><li>Develop technical solutions and systems (HW&amp;SW) for Service management department to inssure compliancy with ITIL v3 standards &amp; document them in addition to creation of operation support solutions architecture to fulfill the special needs of different users of Service Manager tool, including: Technology, CS, Commercial and HR users.</li><li>
Create, design and implement new solutions and innovations to automate different process including Change Management, Request Management, Configuration Management, Incident Management and SLM management (to reflect the performance of Technology teams in solving technical problems affecting subscribers).</li><li>
Design and implement the integrations between OpenText Service Manager and other OSS/ NMS tools including OMU, NNM, BAC and OMCs to avail automatic trouble ticketing and fault management notifications and alerts to comply with Orange standards.</li><li>
Automate different request forms used internally in Orange to limit paper-work usage and reduce related OPEX costs.</li><li>
Support Service Management Assurance administrators in troubleshooting of complex technical issues.</li><li>
Receive emails of issues from SM users and solve them.</li><li>
Implement service management systems.</li><li>
Administrate all service management systems.</li><li>
Responsible for Service Management systems deployments:</li><li>
Handle SM notifications solution (Telalert) development, operations and support.</li></ul>

Job specification

Education

<ul><li>Bachelor of Computer Science.</li></ul>

Experience
<ul><li>
Minimum 3 years of experience in telecommunication field, 1 of which in (System Integration &amp; Network Management field, &amp; operating systems and Database administration or any IT system administration) including 1 year experience in JavaScript.</li></ul>

Skills and abilities

<ul><li>Fluent English both spoken and written.</li><li>
Excellent computer programming skills.</li><li>
Good communication skills.</li><li>
Ability to develop accurate reports.</li><li>
Good Reporting and organization skills.</li><li>
Good presentation skills.</li><li>
Very good in MS-SQL.</li><li>
Good Knowledge SNMP protocol.</li><li>
Good Knowledge of Systems integrations and system architect (Application Servers, DB, Load Balancers)</li><li>
Web developing or ASP Knowledge is Value added</li></ul></div></div>

Supervisor, Service Management Assurance

Explore 135+ It technical support in Giza Egypt this March. Find roles across top companies and apply now to boost your career.

135 it technical support jobs In Giza Egypt

IT Technical Support

Network Administrator

Electrical Engineer

Deputy IT Manager for Infrastructure

Deputy IT Manager for Infrastructure

Technical Recruitment Associate

Supervisor, Service Management Assurance