customer service representative

Concentrix

About the jobConcentrix is seeking a dedicated and professional Customer Service Representative to join our dynamic team. This is a fantastic opportunity for a motivated individual with a passion for helping others to grow their career in the retail industry. No experience needed!SummaryAs a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional support and resolving their inquiries with accuracy and empathy. You'll play a key role in building strong customer relationships and ensuring a positive banking experience.Responsibilities<ul><li>Handle customer inquiries and complaints via phone, email, and live chat.</li><li>Provide accurate information about our products and services.</li><li>Troubleshoot and resolve customer issues efficiently.</li><li>Maintain detailed and accurate records of customer interactions.</li><li>Collaborate with other departments to ensure customer needs are met.</li><li>Adhere to all company policies and procedures.</li></ul>Qualifications<ul><li>University graduate.</li><li>English proficiency at a B2 level or higher.</li><li>Excellent communication and problem-solving skills.</li><li>Strong attention to detail and ability to multitask.</li><li>Flexibility with rotational and night/overnight shifts.</li></ul>What we offer<ul><li>Competitive Compensation: We offer a competitive gross salary of up to 20,000 EGP.</li><li>Comprehensive Benefits: Enjoy a robust benefits package that includes medical insurance with an annual coverage of up to 500,000 EGP and social insurance.</li><li>Convenient Commute: We provide company-sponsored transportation with routes covering multiple key locations across Cairo.</li><li>Career Advancement: Exceptional performance is recognized, with the opportunity for promotion after just six months of employment.</li></ul>If you are a proactive and customer-focused individual who thrives in a fast-paced environment, we encourage you to apply. Please submit your resume and a brief cover letter outlining your relevant experience.Job Type: Full-timeLocation: Smart Village, October CityJob Type: Full-timePay: Up to E&pound;20,000.00 per monthAbility to commute/relocate:<ul><li>Giza: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Is your English level at least B2? (Please note that this is mandatory to pass the company's English test)</li><li>Are you flexible with rotational and night/overnight shifts? (free company-provided transportation is available to many points in Cairo, and door-to-door transportation is covered for women)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>

Retail Customer Service Representative

Job SummaryWe are seeking a dedicated and customer-focused Call Center Agent to handle inbound and outbound calls, assist customers with inquiries, resolve complaints, and provide accurate information about our products and services. The ideal candidate has excellent communication skills, patience, and a strong problem-solving attitude.Key Responsibilities<ul><li>Answer incoming calls and respond to customer inquiries in a professional manner</li><li>Make outbound calls when required (follow-ups, surveys, confirmations, etc.)</li><li>Resolve customer complaints efficiently and escalate complex issues when necessary</li><li>Provide accurate information about products, services, policies, and procedures</li><li>Maintain detailed and accurate records of customer interactions in the system</li><li>Meet individual and team performance targets (quality, productivity, and attendance)</li><li>Follow company guidelines, scripts, and compliance standards</li><li>Build positive relationships with customers to enhance satisfaction and loyalty</li></ul>Requirements &amp; Qualifications<ul><li>Bachelor&rsquo;s degree</li><li>Previous experience in a call center or customer service role is preferred</li><li>Excellent verbal communication and active listening skills</li><li>Strong problem-solving and conflict-resolution abilities</li><li>Ability to work under pressure and handle difficult customers professionally</li><li>Basic computer skills and familiarity with CRM systems</li><li>Ability to work rotational shifts, including evenings or weekends if required</li></ul>What We Offer<ul><li>Competitive salary</li><li>Professional paid training</li><li>Supportive and dynamic work environment</li><li>Health and social insurance</li><li>Transportation provided 24/7</li></ul>Job Type: Full-timePay: Up to E&pound;21,800.00 per monthApplication Question(s):<ul><li>Are you Egyptian?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>customer service: 1 year (Required)</li></ul>Language:<ul><li>English fluently (Preferred)</li></ul>Location:<ul><li>Giza (Required)</li></ul>

English Customer Service

Mövenpick

<div>Company Description 
The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience. 
 
 
Job Description 
<ul><li>
Greet guests warmly and professionally upon arrival, answering any initial inquiries.</li><li>
Schedule and confirm appointments, ensuring accuracy and availability.</li><li>
Provide information about spa services, packages, and promotions.</li><li>
Handle guest requests and inquiries promptly and efficiently.</li><li>
Address any guest concerns or complaints with professionalism and empathy, seeking resolution.</li><li>
Build and maintain strong relationships with guests to foster loyalty.</li><li>
Manage the reception area, ensuring it is clean, organized, and well-stocked.</li><li>
Answer and direct phone calls professionally.</li><li>
Process payments and handle cash transactions accurately.</li><li>
Maintain accurate records of appointments, guest information, and daily transactions.</li><li>
Assist with inventory management of spa products and supplies.</li><li>
Prepare treatment rooms for each guest, ensuring they are clean, stocked, and welcoming.</li><li>
Assist therapists with guest check-in and check-out procedures as needed.</li><li>
Promote spa memberships, packages, and special offers.</li><li>
Provide information about spa events and promotions.</li><li>
Assist with the development of marketing materials as needed.</li></ul> 

Qualifications 
<ul><li>
High school diploma or equivalent.</li><li>
Prior experience in customer service, hospitality, or a related field preferred.</li><li>
Excellent communication and interpersonal skills.</li><li>
Strong organizational and time-management skills.</li><li>
Ability to work independently and as part of a team.</li><li>
Proficiency in Microsoft Office 1 Suite or similar software.</li></ul></div>

Spa Receptionist

Training Centers PROLEADERS

<div>
 
 Telesales Agent
 
 
 📞 Make outbound calls to potential and existing customers to promote and sell our products and services.
 
 
 🎯 Understand customer needs, recommend suitable solutions, and close sales effectively.
 
 
 💬 Respond to inquiries clearly and professionally, turning conversations into positive sales opportunities.
 
 
 🤝 Follow up on marketing leads, build strong relationships, and maintain accurate records in the CRM system.
 
 
 💪 Handle objections with confidence, provide clear product information, and ensure a smooth sales process.
 
 
 🏆 Consistently achieve or exceed sales targets and KPIs.
 
 
 
 
 
 📌 Location:
 
 
 Al Giza Mohandessin (on-site position)
 
 
 
 
 
 🕒 Schedule:
 
 
 Sunday to Thursday: 12:30 PM &ndash; 9:00 PM&nbsp;
 
 
 Fridays&amp; Saturdays are off
 
 
 ----
 
 
 📩 Apply Now!
 
 
 💬 reach out via WhatsApp: 01006919331
 
</div>

Salesperson

اورنچ مصر

<div>About the job Telemarketing Agent
<div>Purpose of the job

Collecting data on customer's opinion and satisfaction regarding Orange products, features and services to help company determine their position in the marketplace.

Duties and responsibilities

Use the appropriate way whether calls or E-mails to reach the customers and survey their opinion about Orange products, features and services.

Maintain accurate responses for the surveys and report it on daily basis.

Build a good image and high reputation for Orange customers through understanding the customers needs and concerns along with transforming the information in a clear and professional way.

Follow project specifications and extra tasks assigned including the Data Entry of the successful surveys achieved to be prepared for the analysis phase.

Minimize the response error and maximize the research output.

Job specification

Education

<ul><li>Bachelor degree from a recognized university.</li></ul>

Experience

<ul><li>0-2 years of experience in the same field
</li></ul>Skills and abilities

<ul><li>Very good English both spoken and written.</li><li>
Good knowledge of Orange internal systems.</li><li>
Good computer skills.</li><li>
Good communication and listening skills.</li><li>
Flexible with working hours.</li></ul></div></div>

Telemarketing Agent

Nahla Farid

About UsThe company founded in Cairo in 1979, is a leading company in the field of Wood flooring, Stairs,Pergolas. With over 45 years of experience, we have a diverse portfolio of Residential andCommercial projects across Egypt. Our core values include trustworthiness, uniqueness, andcustomer satisfaction.Job SummaryWe are seeking a dynamic and experienced Engineer to join our team. The ideal candidate has aproven track record in wood flooring installation, a strong understanding of the installation of WoodFlooring, Stairs, Pergolas, and excellent communication skills.Responsibilities<ul><li>Take measurements at the customer site &amp; Draw plans.</li></ul><ul><li>Ensure the site is in a suitable condition to start installation.</li></ul><ul><li>Build and maintain good relationships with Client and/or Owner Representative.</li></ul><ul><li>Overcome installation problems and provide appropriate solutions for them.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Engineering (Architecture, interior design, Applied Arts, or related field).</li></ul><ul><li>3+ years of experience in Wood flooring Field.</li></ul><ul><li>Excellent communication and presentation skills.</li></ul><ul><li>Deep understanding of Wood flooring installation techniques.</li></ul>Benefits<ul><li>Competitive salary.</li></ul><ul><li>Opportunities for professional development and growth.</li></ul><ul><li>Supportive and collaborative work environment.</li></ul>Job Type: Full-timePay: From E&pound;15,000.00 per monthApplication Question(s):<ul><li>Do you have 3+ years of experience in wood flooring or related installation work?</li><li>Have you worked with construction or finishing companies that manage third-party installers/contractors?</li><li>Are you ok for site visits and field work?</li><li>Do you own a car and can use it for work (fuel covered)?</li><li>What is your notice period?</li><li>What is your current salary package?</li><li>What is your expected salary?</li></ul>Work Location: In person

Site Installation Engineer (Wood Flooring)

3Dimensions

<div>
 
 Job Description:
 
 <ul>
 <li>
 Develops industry penetration strategy and identifies gaps and opportunities.
 </li>
 <li>
 Responsible for implementing the Quarterly pipeline plan.
 </li>
 <li>
 Initiates client leads in both local and International Markets
 </li>
 <li>
 Works with Solution Design Team to facilitate the best client value proposition.
 </li>
 <li>
 Contacts potential clients to establish rapport and arrange meetings.
 </li>
 <li>
 Gives feedback on the development of proposal.
 </li>
 <li>
 Closes deals with target clients to facilitate achievement set KPIs.
 </li>
 <li>
 Works with all internal stakeholders to facilitate the creation of the final client proposal. (legal, finance, service delivery, Product, Technology, etc).
 </li>
 </ul>
 
 
 
 
 Job Requirements:
 
 
 &middot; 2-4 years of experience in business or sales development.
 
 
 &middot; Exposure in working on key accounts.
 
 
 &middot; Proven work experience as a Business Development Representative, Sales Account Executive, or similar role.
 
 
 &middot; Proven experience in sales and/or marketing and managing relationships with key clients.
 
 
 &middot; Hands-on experience with multiple sales techniques (including cold calls)
 
 
 &middot; In-depth understanding of market research methods and analysis.
 
 
 &middot; Solid knowledge of performance reporting and financial/budgeting processes.
 
 
 &middot; Commercial awareness partnered with a strategic mindset.
 
 
 &middot; Excellent communication and negotiation skills
 
 
 &middot; Ability to deliver engaging presentations
 
 
 &middot; Prefer from Haram Or nearby
 
 
 
 
 
 Benefits:
 
 
 &bull; Competitive Package (Salary + Commission).
 
 
 &bull; Transportation allowance.
 
 
 &bull; Phone Line.
 
 
 &bull; Working days from Sunday to Thursday (2 days Off).
 
 <ul>
 <li>
 Please send C.V to 3d.eg.info@gmail.com
 </li>
 </ul>
</div>

Business Development Executive

Explore 70+ Customer service representative in Giza Egypt this January. Find roles across top companies and apply now to boost your career.