call center agent ( outsource )

call center specialist Jobs in Giza Egypt

call center specialist

cib - call center

corporate sales executive Jobs in Giza Egypt

corporate sales executive

customer service representative Jobs in Giza Egypt

customer service representative

call center agent

Aura Communication

<p><b>Job discerption</b></p><p>Call center agent in CIB bank</p><p><b>Requirements:</b></p><p>B2 English Level</p><p>Fresh grad (Ma age is 25)</p><p>No experience needed</p><p><b>what we offer?</b></p><p>salary up to 18K</p><p>Social and Medical insurance</p><p>Transportation Provided (door to door)</p><p>Rotational shifts</p><p>working from home access</p><p>Pay: From E&pound;9,000.00 per month</p><p>Work Location: In person</p>

Call center agent

Abu Dhabi Islamic Bank - Egypt

<div>
 <p>
  <strong>
   Job Accountabilities:
  </strong>
 </p>
 <ol>
  <li>
   Handle inbound calls by following scripts and service guidelines to provide quick and accurate responses.
  </li>
  <li>
   Resolve customer queries and complaints by applying product knowledge and troubleshooting steps to achieve first-call resolution.
  </li>
  <li>
   Escalate complex cases by capturing details and forwarding them to supervisors or relevant departments to ensure timely resolution.
  </li>
  <li>
   Educate customers on ADIB&rsquo;s products and services by clearly explaining features, processes, and policies to increase satisfaction and usage.
  </li>
  <li>
   Follow standard operating procedures and compliance rules during every interaction to ensure regulatory adherence and minimize errors.
  </li>
  <li>
   Document call details and customer feedback accurately in CRM systems to maintain reliable records and support future service improvements.
  </li>
  <li>
   Support team targets by meeting daily KPIs such as Average Handle Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR).
  </li>
  <li>
   Provide feedback on recurring customer issues by sharing insights with supervisors to help improve processes and reduce repeat calls.
  </li>
 </ol>
 <p>
  <strong>
   Qualifications &amp; Experience:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business Administration, Management, or related field.
  </li>
  <li>
   Officer: 0&ndash;2 years of experience in call center.
  </li>
  <li>
   Senior Officer: 2&ndash;4 years of experience in call center.
  </li>
 </ul>
 <p>
  <strong>
   Skills:
  </strong>
 </p>
 <ul>
  <li>
   Excellent communication skills.
  </li>
  <li>
   Excellent problem-solving and decision-making skills.
  </li>
  <li>
   Excellent organizational and time-management skills.
  </li>
 </ul>
 <p>
  <strong>
   Technical Skills:
  </strong>
 </p>
 <ul>
  <li>
   Good knowledge of call center software and systems.
  </li>
  <li>
   Proficiency in Microsoft Office (Excel, Word, PowerPoint).
  </li>
 </ul>
 <p>
 </p>
</div>


Call Center Agent ( Outsource )

Work wonders 

<p><b>Job Opportunity &ndash; Contact Center Representative | CIB Bank</b></p><p>We are currently hiring Contact Center Representatives to join CIB Bank at Smart Village.</p><p><b>Work Conditions:</b></p><ul><li>Rotational shifts (24/7)</li><li>Last shift ends at 10 PM for females</li><li>Location: Smart Village</li><li>Transportation provided for all shifts</li><li>2 days off weekly</li></ul><p><b>Requirements:</b></p><ul><li>Graduates only (Max age: 26)</li><li>No previous experience required</li><li>English level: B1+</li></ul><p><b>Benefits:</b></p><ul><li>Very Competitive salary</li><li>Medical &amp; social insurance</li><li>Fully paid training</li></ul><p>Interested candidates can apply or reach out via: 01013282103</p><p>Job Type: Full-time</p><p>Pay: Up to E&pound;18,000.00 per month</p><p>Work Location: In person</p>

CIB - Call Center

Concentrix

<div>
 <p>
  We're looking for a motivated and articulate English Call Center Representative to join our growing team in Egypt! In this role, you'll provide exceptional customer service to our clients across various banking products and services.
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Deliver exceptional customer service by phone, addressing inquiries and resolving concerns related to banking products and services.
  </li>
  <li>
   Accurately process customer transactions and requests in a timely and efficient manner.
  </li>
  <li>
   Maintain a positive and professional demeanor while working to de-escalate situations and ensure customer satisfaction.
  </li>
  <li>
   Uphold strict data security and confidentiality protocols.
  </li>
  <li>
   Actively participate in ongoing training and development opportunities.
  </li>
 </ul>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Egyptian residency is a must.
   </strong>
  </li>
  <li>
   <strong>
    B2 level English proficiency (written and spoken) is mandatory.
   </strong>
  </li>
  <li>
   Minimum 1 year of experience in a customer service role, preferably within the banking industry.
  </li>
  <li>
   Strong communication, interpersonal, and problem-solving skills.
  </li>
  <li>
   Excellent computer literacy with proficiency in Microsoft Office Suite.
  </li>
  <li>
   Ability to work effectively in a fast-paced and target-driven environment.
  </li>
 </ul>
 <p>
 </p>
</div>


Call Center Specialist

البنك التجاري الدولي

<div></div><div><div>Description<div></div><p><br>
Core Network Management<br>
1.Maintain and operate the Server Farm Network to ensure stable operation of the entire Data Center services.<br>
2.Manage and maintain the core routing protocols and switching infrastructure to ensure proper integration of all the network elements, in addition to maintaining a fast and reliable network traffic flow for all applications/services.<br>
3.Ensure all Servers&rsquo; Farm Network components are maintained at the appropriate patch and software levels as per vendor support matrix and recommendations to minimize operational risks, and implement if necessary according to the Change Management Cycle.<br>
4.Deploy the network Data Center configuration for new business services as per the approved design documents to guarantee compliance with the IT architecture strategy.<br>
5.Manage and fix any network routing or switching issues concerning third party services and top priority bank applications/services during disaster recovery scenarios, to ensure successful services migration and smooth business continuity in the disaster recover site.<br>
6.Maintain consistency of configuration between all L2 &ndash; L7 Network devices to guarantee consistent operation of redundant devices, in addition to Maintaining/fixing any network routing or switching issues and proactively add any enhancement configuration to maintain high level of network quality and performance.<br>
7.Troubleshoot reported applications network problems, and work closely with different IT departments to find either a quick resolution or workaround to restore any failed service.<br>
8.Manage and test the Disaster Recovery Server Farm network components to ensure the consistency of the configuration, patches and other recommendations as per Vendor assessment.<br>
9.Monitor Data Center Network performance to ensure that the Server Farm network availability/stability is highly optimized.<br>
10.Resolve escalated Service Desk network problems to ensure that business services are always reachable.<br>
11.Apply regular health-check on the network components in order to optimize performance and to proactively detect possible failures/problems.<br>
12.Deploy network security baseline, audit requirements and PCI related requirements on all Data Center network components while abiding to the Change Management Process.<br>
13.Execute End of life network devices replacement in Data Center and Head Offices &amp; any changes required on Data Center network devices either replacement, upgrade or configuration and ensure service is restored.<br>
</p>
</div><div></div><div>Qualifications<div></div><p><b><br>
Qualifications &amp; Experience</b></p>
<ul>
<li>Bachelor Degree in Communications / Computer Engineering</li>
<li>For Engineer: Minimum 0-2 Years of experience in Data Networking, Senior Engineer</li>
<li>For Senior Engineer: Minimum 3-5 Years of experience in Data Networking</li>
<li>CCNA is a minimum requirement</li>
<li>Good Knowledge in Networking, preferably CISCO products and technologies;
<ul><li>Routing &amp; Switching (Routing protocols such as EIGRP, OSPF, BGP)</li>
<li>Data Center Networking (ACI, OTV,)</li>
<li>NETWORK PROGRAMABILITY
</li><li>Network Security techniques (Encryption, dot1x)</li>
</ul></li><li>CCNP or Data Center Network Professional Certification is a plus, CCNP ENSLD, CCNP ENAUI</li></ul><br>
<p></p>
<p><b>
Skills</b></p>
<ul>
<li>Good command of English and Arabic languages</li>
<li>Good Communication and Presentation skills</li>
<li>Incident handling
</li><li>Monitoring infrastructure</li>
<li>Reporting
</li><li>Tracking Issues</li>
<li>Troubleshooting the Problems</li>
<li>Good Analytical Thinking and Problem Solving</li></ul><p></p><div><br>
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

CORE NETWORK SENIOR ENGINEER

Marc

<div><p>MARC for Medical Services and Scientific Research is an integrative research center that aims to advance science by conducting research in interdisciplinary disease areas. Our goal is to conduct high-priority and ethical basic, preclinical and clinical research, bridging the gap between science and community to improve health and quality of life.</p><p></p><p>
MARC is looking to have an experienced candidate for <b>Local Purchasing Specialist</b></p><p></p><ul><li><b>
Key responsibilities:</b></li><li><ul><li>
Review requisition requests, prepare purchase orders, and follow up on delivery</li><li>
Prepare price comparisons to ensure alignment with contract terms</li><li>
Negotiate and administer contracts with suppliers and vendors</li><li>
Analyze financial data, proposals, and reports to determine reasonable pricing</li><li>
Balance cost and quality to procure goods in the right quantity and value</li><li>
Evaluate suppliers/products and ensure compliance with laws, regulations, and company policies</li></ul></li></ul><br>
<b>
Requirements</b><br>
<ul><li>
Bachelor&rsquo;s degree in business administration/commerce or equivalent with 0-2 years of experience</li><li>
Excellent command of English (written and spoken)</li><li>
Strong negotiation and communication skills</li><li>
Ability to analyze financial data and compare pricing effectively</li><li>
Detail-oriented with knowledge of purchasing policies and compliance standards</li><li>
Knowledge of Oracle ERP is a plus</li></ul></div>

Local Purchasing Specialist

<div></div><div><div>Description<div></div><p><br>
To apply and configure approved network security policies, configuration, and updates, according to CIBs&rsquo; standard operating procedures, information security standards, and compliance requirements.</p>
<p>End Users Daily Operation<br>
1. Configure the network security policies, configuration, and updates assigned on the network security team, in order to ensure seamless business operations according to bank&rsquo;s standard operating procedures.<br>
2. Resolve network security incidents, and be on top of technical investigations, in order to ensure bank&rsquo;s network, services and connected devices operational stability, and functionality in adherence with the approved security standards.<br>
3. Implement, Operate, and maintain CIB end to end network security controls covering perimeter, Branches, DMZ, Access layer, 3rd Party and Data Centre firewalls, in order to make sure that a unified and complaint policy applied across the organization.<br>
4. Ensure the availability and efficient operations of banks&rsquo; end to end network security solutions such as firewalls, VPNs, Intrusion Detection Systems (IDS), in order to provide the required levels of assurance regarding the effectiveness of banks&rsquo; security measures and approved controls.<br>
5. Assist with implementation of CIB&rsquo;s strategy, roadmap and delivery plans for Network Security in coordination with the Architecture and information security teams.<br>
6. Monitor, report and provide network security manager by network security trends and suggest changes to policy, procedures, and tools in order to enhance the network security posture.<br>
7. Provide technical network security expertise to CIBs&rsquo; projects, in order to provide the required levels of assurance regarding the readiness of banks&rsquo; security controls.<br>
8. Review and critique network security solutions, in full alignment with network security manager, in order to be able evaluating the alignment with operational and mission requirements over a range of metrics including scalability, maintainability, security, reliability, flexibility, availability, and manageability<br>
9. Manage VPN/remote access connectivity and maintain the availability of the service to avail remote connectivity service to end-users as per the need.<br>
10. Identify, diagnose, and resolve Network Security problems in LAN/WAN/Data Center promptly and efficiently, to ensure that the connection is well functioning at all times.<br>
11. Resolve escalated Service Desk network security issues to guarantee that business services are always reachable.<br>
12. Apply regular health-check on the security appliances in scope to optimize performance and proactively detect possible failures/problems.<br>
13. Deploy network security baseline, audit and PCI related requirements on all network components while abiding by the Change Management Process.<br>
14. Monitor performance of security applications in scope and ensure a healthy and risk-free secure network connectivity through the entire organization.<br>
Policies, Processes and Procedures<br>
15. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner<br>
Day-to-day management<br>
16. Follow the day-to-day operations related to own jobs in the department to ensure continuity of work.<br>
Compliance<br>
17. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks.<br>
</p>
</div><div></div><div>Qualifications<div></div><p><br>
Qualifications &amp; Experience<br>
 Bachelor&rsquo;s Degree of Communications / Computer Engineering<br>
 Minimum 2 - 4 Years of experience in Data Networking<br>
 Good Knowledge in Networking, preferably CISCO products and technologies;<br>
o Routing &amp; Switching (Routing protocols such as EIGRP, OSPF, BGP, and Instant Switches)<br>
o Data Center Security Products (Next Generation Firewalls, IPS)<br>
o Network Security techniques (Encryption, ISE, NAC, dot1x, device hardening)<br>
 Recommended certifications:<br>
o CISCO Security certificates - (CCNA, CCNP, CCSP, &hellip; etc.)<br>
Skills<br>
 Good command of English and Arabic languages<br>
 Good Communication and Presentation skills<br>
 Good Analytical Thinking and Problem Solving skills</p><p></p><div><br>
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

NETWORK SECURITY ENGINEER

Explore 15+ Call center agent in Giza Egypt this April. Find roles across top companies and apply now to boost your career.