call center agent ( outsource )

call center specialist Jobs in Giza Egypt

call center specialist

cib - call center

corporate sales executive Jobs in Giza Egypt

corporate sales executive

customer service representative Jobs in Giza Egypt

customer service representative

call center agent

Aura Communication

Job discerptionCall center agent in CIB bankRequirements:B2 English LevelFresh grad (Ma age is 25)No experience neededwhat we offer?salary up to 18KSocial and Medical insuranceTransportation Provided (door to door)Rotational shiftsworking from home accessPay: From E&pound;9,000.00 per monthWork Location: In person

Call center agent

Abu Dhabi Islamic Bank - Egypt

<div>
 
 
 Job Accountabilities:
 
 
 <ol>
 <li>
 Handle inbound calls by following scripts and service guidelines to provide quick and accurate responses.
 </li>
 <li>
 Resolve customer queries and complaints by applying product knowledge and troubleshooting steps to achieve first-call resolution.
 </li>
 <li>
 Escalate complex cases by capturing details and forwarding them to supervisors or relevant departments to ensure timely resolution.
 </li>
 <li>
 Educate customers on ADIB&rsquo;s products and services by clearly explaining features, processes, and policies to increase satisfaction and usage.
 </li>
 <li>
 Follow standard operating procedures and compliance rules during every interaction to ensure regulatory adherence and minimize errors.
 </li>
 <li>
 Document call details and customer feedback accurately in CRM systems to maintain reliable records and support future service improvements.
 </li>
 <li>
 Support team targets by meeting daily KPIs such as Average Handle Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR).
 </li>
 <li>
 Provide feedback on recurring customer issues by sharing insights with supervisors to help improve processes and reduce repeat calls.
 </li>
 </ol>
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Management, or related field.
 </li>
 <li>
 Officer: 0&ndash;2 years of experience in call center.
 </li>
 <li>
 Senior Officer: 2&ndash;4 years of experience in call center.
 </li>
 </ul>
 
 
 Skills:
 
 
 <ul>
 <li>
 Excellent communication skills.
 </li>
 <li>
 Excellent problem-solving and decision-making skills.
 </li>
 <li>
 Excellent organizational and time-management skills.
 </li>
 </ul>
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Good knowledge of call center software and systems.
 </li>
 <li>
 Proficiency in Microsoft Office (Excel, Word, PowerPoint).
 </li>
 </ul>
 
 
</div>

Call Center Agent ( Outsource )

Work wonders 

Job Opportunity &ndash; Contact Center Representative | CIB BankWe are currently hiring Contact Center Representatives to join CIB Bank at Smart Village.Work Conditions:<ul><li>Rotational shifts (24/7)</li><li>Last shift ends at 10 PM for females</li><li>Location: Smart Village</li><li>Transportation provided for all shifts</li><li>2 days off weekly</li></ul>Requirements:<ul><li>Graduates only (Max age: 26)</li><li>No previous experience required</li><li>English level: B1+</li></ul>Benefits:<ul><li>Very Competitive salary</li><li>Medical &amp; social insurance</li><li>Fully paid training</li></ul>Interested candidates can apply or reach out via: 01013282103Job Type: Full-timePay: Up to E&pound;18,000.00 per monthWork Location: In person

CIB - Call Center

Concentrix

<div>
 
 We're looking for a motivated and articulate English Call Center Representative to join our growing team in Egypt! In this role, you'll provide exceptional customer service to our clients across various banking products and services.
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Deliver exceptional customer service by phone, addressing inquiries and resolving concerns related to banking products and services.
 </li>
 <li>
 Accurately process customer transactions and requests in a timely and efficient manner.
 </li>
 <li>
 Maintain a positive and professional demeanor while working to de-escalate situations and ensure customer satisfaction.
 </li>
 <li>
 Uphold strict data security and confidentiality protocols.
 </li>
 <li>
 Actively participate in ongoing training and development opportunities.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 
 Egyptian residency is a must.
 
 </li>
 <li>
 
 B2 level English proficiency (written and spoken) is mandatory.
 
 </li>
 <li>
 Minimum 1 year of experience in a customer service role, preferably within the banking industry.
 </li>
 <li>
 Strong communication, interpersonal, and problem-solving skills.
 </li>
 <li>
 Excellent computer literacy with proficiency in Microsoft Office Suite.
 </li>
 <li>
 Ability to work effectively in a fast-paced and target-driven environment.
 </li>
 </ul>
 
 
</div>

Call Center Specialist

البنك التجاري الدولي

<div></div><div><div>Description<div></div> 
Core Network Management 
1.Maintain and operate the Server Farm Network to ensure stable operation of the entire Data Center services. 
2.Manage and maintain the core routing protocols and switching infrastructure to ensure proper integration of all the network elements, in addition to maintaining a fast and reliable network traffic flow for all applications/services. 
3.Ensure all Servers&rsquo; Farm Network components are maintained at the appropriate patch and software levels as per vendor support matrix and recommendations to minimize operational risks, and implement if necessary according to the Change Management Cycle. 
4.Deploy the network Data Center configuration for new business services as per the approved design documents to guarantee compliance with the IT architecture strategy. 
5.Manage and fix any network routing or switching issues concerning third party services and top priority bank applications/services during disaster recovery scenarios, to ensure successful services migration and smooth business continuity in the disaster recover site. 
6.Maintain consistency of configuration between all L2 &ndash; L7 Network devices to guarantee consistent operation of redundant devices, in addition to Maintaining/fixing any network routing or switching issues and proactively add any enhancement configuration to maintain high level of network quality and performance. 
7.Troubleshoot reported applications network problems, and work closely with different IT departments to find either a quick resolution or workaround to restore any failed service. 
8.Manage and test the Disaster Recovery Server Farm network components to ensure the consistency of the configuration, patches and other recommendations as per Vendor assessment. 
9.Monitor Data Center Network performance to ensure that the Server Farm network availability/stability is highly optimized. 
10.Resolve escalated Service Desk network problems to ensure that business services are always reachable. 
11.Apply regular health-check on the network components in order to optimize performance and to proactively detect possible failures/problems. 
12.Deploy network security baseline, audit requirements and PCI related requirements on all Data Center network components while abiding to the Change Management Process. 
13.Execute End of life network devices replacement in Data Center and Head Offices &amp; any changes required on Data Center network devices either replacement, upgrade or configuration and ensure service is restored. 

</div><div></div><div>Qualifications<div></div> 
Qualifications &amp; Experience
<ul>
<li>Bachelor Degree in Communications / Computer Engineering</li>
<li>For Engineer: Minimum 0-2 Years of experience in Data Networking, Senior Engineer</li>
<li>For Senior Engineer: Minimum 3-5 Years of experience in Data Networking</li>
<li>CCNA is a minimum requirement</li>
<li>Good Knowledge in Networking, preferably CISCO products and technologies;
<ul><li>Routing &amp; Switching (Routing protocols such as EIGRP, OSPF, BGP)</li>
<li>Data Center Networking (ACI, OTV,)</li>
<li>NETWORK PROGRAMABILITY
</li><li>Network Security techniques (Encryption, dot1x)</li>
</ul></li><li>CCNP or Data Center Network Professional Certification is a plus, CCNP ENSLD, CCNP ENAUI</li></ul> 


Skills
<ul>
<li>Good command of English and Arabic languages</li>
<li>Good Communication and Presentation skills</li>
<li>Incident handling
</li><li>Monitoring infrastructure</li>
<li>Reporting
</li><li>Tracking Issues</li>
<li>Troubleshooting the Problems</li>
<li>Good Analytical Thinking and Problem Solving</li></ul><div> 
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

CORE NETWORK SENIOR ENGINEER

VOIS

<div>
 
 Who We Are
 
 
 
 VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation.
 
 
 As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
 
 
 We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
 
 
 #VOIS #BeUnrivalled #CreateTheFuture
 
 
 
 About This Role
 
 
 
 We are seeking an IT Operations Support Engineer to provide technical support to Vodafone Germany stakeholders, focusing on first-line troubleshooting, ticket handling, and escalation management. The role involves resolving technical issues across enterprise and consumer services&mdash;particularly those related to web applications&mdash;while supporting a 24/7 shift-based operation. The ideal candidate thrives in a collaborative, global environment and excels in both German and English communication.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Receive, log, prioritise, and close incidents and requests through phone, email, and ticketing systems
 </li>
 <li>
 Perform initial diagnosis, troubleshooting, and escalation to next-level support or external partners
 </li>
 <li>
 Monitor systems, incoming alerts, and ticket queues to ensure timely action within agreed SLAs and OLAs
 </li>
 <li>
 Keep users updated on ticket progress, outcomes, and expected timelines
 </li>
 <li>
 Review responses from underlying support levels and enrich knowledge base articles accordingly
 </li>
 <li>
 Liaise with cross-functional support groups to resolve complex service requests
 </li>
 <li>
 Conduct outbound communication for notifications, updates, and service events
 </li>
 <li>
 Handle and maintain systems, peripherals, and basic technical equipment repairs
 </li>
 <li>
 Participate in shift-based operations and on-call rotations supporting 24/7 service coverage
 </li>
 <li>
 Validate incident and request documentation and ensure continuous ticket progress
 </li>
 <li>
 Support problem management activities, including root cause analysis and reporting
 </li>
 <li>
 Manage changes according to defined change management procedures
 
 
 
 </li>
 </ul>
 
 Who You Are
 
 
 
 <ul>
 <li>
 Hold a bachelor&rsquo;s degree in Computer Engineering, Communication Engineering, or Computer Science (preferred but not mandatory)
 </li>
 <li>
 Bring 1&ndash;3 years of IT support experience with a solid understanding of technical support operations
 </li>
 <li>
 Fluent in both written and spoken German and English
 </li>
 <li>
 Skilled in troubleshooting and analysis across operating systems (Windows, Linux/Unix)
 </li>
 <li>
 Familiar with basic web development concepts; knowledge of HTML, JavaScript, and Linux/Unix is an advantage
 </li>
 <li>
 Possess networking knowledge and understanding of ITIL processes (a plus)
 </li>
 <li>
 Highly organised, detail-oriented, and comfortable working in a global collaborative environment
 </li>
 <li>
 Able to multitask, work under pressure, and maintain a customer-focused approach
 </li>
 <li>
 Strong communicator with confident negotiation and documentation skills in German and English
 </li>
 <li>
 Willing to work shifts and participate in on-call rotations
 
 
 
 </li>
 </ul>
 
 Not a perfect fit?
 
 
 
 Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
 
 
 
 What's In It For You
 
 
 
 <ul>
 <li>
 Exposure to a multinational technology environment and cross-functional support teams
 </li>
 <li>
 Opportunity to deepen expertise in incident, problem, and change management processes
 </li>
 <li>
 Continuous learning through hands-on experience with operating systems, web technologies, and enterprise platforms
 </li>
 <li>
 Development within a 24/7 operational environment that enhances technical agility and responsiveness
 </li>
 <li>
 Growth opportunities in a global shared services organisation with diverse career paths
 
 
 
 </li>
 </ul>
 
 What Skills You Will Learn
 
 
 
 <ul>
 <li>
 Advanced troubleshooting and technical diagnostic skills
 </li>
 <li>
 Practical ITSM (Incident, Problem &amp; Change) process knowledge
 </li>
 <li>
 Enhanced communication and stakeholder management in both German and English
 </li>
 <li>
 Broader understanding of enterprise systems, monitoring tools, and ticketing platforms
 </li>
 <li>
 Cross-functional collaboration within a global technology operations environment
 
 
 
 </li>
 </ul>
 
 VOIS Equal Opportunity Employer Commitment
 
 
 
 Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
 
 
 
 Join Us
 
 
 
 At Vodafone, we&rsquo;re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
 
 
 We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
 
 
 With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
 
 
 
 Alert
 
 
 
 Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.
 
 
 #JDEnhancedByTARA
 
 
 
 Follow us on social media and #StayConnected
 
 
 
 <ul>
 <li>
 LinkedIn: https://www.linkedin.com/company/vois/
 </li>
 <li>
 Facebook: https://www.facebook.com/voisglobal
 </li>
 <li>
 Instagram: https://www.instagram.com/voisglobal/
 </li>
 <li>
 Chat with our employees: https://lnkd.in/dpkrcvR2
 </li>
 </ul>
</div>

IT Operation Engineer (VOIS)

Marc

<div>MARC for Medical Services and Scientific Research is an integrative research center that aims to advance science by conducting research in interdisciplinary disease areas. Our goal is to conduct high-priority and ethical basic, preclinical and clinical research, bridging the gap between science and community to improve health and quality of life.
MARC is looking to have an experienced candidate for Bioequivalence Laboratory Manager<ul><li>
Key responsibilities:</li><li><ul><li>
Oversee all analytical laboratory operations related to bioequivalence studies, including method development, validation, and sample analysis.</li><li>
Ensure full compliance with GLP, GCP, and regulatory requirements during in-vitro and in-vivo study activities.</li><li>
Manage and supervise LC-MS/MS, HPLC, and other analytical platforms used for bioanalytical testing.</li><li>
Lead laboratory teams, assign tasks, monitor performance, and ensure proper training and competency of staff.</li><li>
Coordinate with clinical, bioanalytical, and quality assurance teams to ensure smooth execution of bioequivalence studies.</li><li>
Review and approve analytical protocols, validation reports, study reports, and SOPs.</li><li>
Ensure proper instrument calibration, maintenance, and laboratory resource management.</li><li>
Support regulatory inspections and audits by maintaining data integrity and documentation compliance.</li><li>
Troubleshoot analytical or operational issues and implement continuous improvement strategies in laboratory processes.</li></ul></li></ul> 

Requirements 
<ul><li>
Bachelor&rsquo;s degree in Pharmacy or Science (mandatory).</li><li>
Master&rsquo;s degree in Analytical Chemistry (mandatory).</li><li>
PhD in Analytical Chemistry or related field (preferred).</li><li>
Strong knowledge of GLP, and regulatory compliance in bioequivalence studies.</li><li>
Extensive experience with bioanalytical techniques such as LC-MS/MS, HPLC, and method validation.</li><li>
Solid understanding of both in-vitro and in-vivo bioequivalence study requirements.</li><li>
Proven leadership and laboratory management experience.</li><li>
Strong skills in data review, regulatory documentation, and quality systems.</li><li>
Excellent problem-solving, organizational, and communication skills.</li></ul></div>

Laboratory Manager - Bioequivalence Center

Explore 12+ Call center agent in Giza Egypt this April. Find roles across top companies and apply now to boost your career.