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call center agent

call center agent ( outsource ) Jobs in Giza Egypt

call center agent ( outsource )

call center specialist Jobs in Giza Egypt

call center specialist

cib - call center

customer service representative Jobs in Giza Egypt

customer service representative

cib call center

Work wonders 

<p><b>Job Opportunity &ndash; Contact Center Representative | CIB Bank</b></p><p>We are currently hiring Contact Center Representatives to join CIB Bank at Smart Village.</p><p><b>Work Conditions:</b></p><ul><li>Rotational shifts (24/7)</li><li>Last shift ends at 10 PM for females</li><li>Location: Smart Village</li><li>Transportation provided for all shifts</li><li>2 days off weekly</li></ul><p><b>Requirements:</b></p><ul><li>Graduates only (Max age: 26)</li><li>No previous experience required</li><li>English level: B1+</li></ul><p><b>Benefits:</b></p><ul><li>Very Competitive salary</li><li>Medical &amp; social insurance</li><li>Fully paid training</li></ul><p>Interested candidates can apply or reach out via: 01013282103</p><p>Job Type: Full-time</p><p>Pay: Up to E&pound;18,000.00 per month</p><p>Work Location: In person</p>

CIB - Call Center

Aura Communication

<p><b>Job discerption</b></p><p>Call center agent in CIB bank</p><p><b>Requirements:</b></p><p>B2 English Level</p><p>Fresh grad (Ma age is 25)</p><p>No experience needed</p><p><b>what we offer?</b></p><p>salary up to 18K</p><p>Social and Medical insurance</p><p>Transportation Provided (door to door)</p><p>Rotational shifts</p><p>working from home access</p><p>Pay: From E&pound;9,000.00 per month</p><p>Work Location: In person</p>

Call center agent

Abu Dhabi Islamic Bank - Egypt

<div>
 <p>
  <strong>
   Job Accountabilities:
  </strong>
 </p>
 <ol>
  <li>
   Handle inbound calls by following scripts and service guidelines to provide quick and accurate responses.
  </li>
  <li>
   Resolve customer queries and complaints by applying product knowledge and troubleshooting steps to achieve first-call resolution.
  </li>
  <li>
   Escalate complex cases by capturing details and forwarding them to supervisors or relevant departments to ensure timely resolution.
  </li>
  <li>
   Educate customers on ADIB&rsquo;s products and services by clearly explaining features, processes, and policies to increase satisfaction and usage.
  </li>
  <li>
   Follow standard operating procedures and compliance rules during every interaction to ensure regulatory adherence and minimize errors.
  </li>
  <li>
   Document call details and customer feedback accurately in CRM systems to maintain reliable records and support future service improvements.
  </li>
  <li>
   Support team targets by meeting daily KPIs such as Average Handle Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR).
  </li>
  <li>
   Provide feedback on recurring customer issues by sharing insights with supervisors to help improve processes and reduce repeat calls.
  </li>
 </ol>
 <p>
  <strong>
   Qualifications &amp; Experience:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business Administration, Management, or related field.
  </li>
  <li>
   Officer: 0&ndash;2 years of experience in call center.
  </li>
  <li>
   Senior Officer: 2&ndash;4 years of experience in call center.
  </li>
 </ul>
 <p>
  <strong>
   Skills:
  </strong>
 </p>
 <ul>
  <li>
   Excellent communication skills.
  </li>
  <li>
   Excellent problem-solving and decision-making skills.
  </li>
  <li>
   Excellent organizational and time-management skills.
  </li>
 </ul>
 <p>
  <strong>
   Technical Skills:
  </strong>
 </p>
 <ul>
  <li>
   Good knowledge of call center software and systems.
  </li>
  <li>
   Proficiency in Microsoft Office (Excel, Word, PowerPoint).
  </li>
 </ul>
 <p>
 </p>
</div>


Call Center Agent ( Outsource )

البنك التجاري الدولي

<div></div><div><div>Description<div></div><p><br>
JOB PURPOSE:<br>
Responsible for the operation of day-to-day financial management activities including reconciliations, budget preparation, planning, costing, forecasting, reporting, and analysis and ensure the smooth flow of internal financial controls and procedures to enhance efficiency and deliver decision support to executives and business units in align with the bank strategy with high credibility, competence, and integrity.<br>
Description<br>
1.Preparation and review of the annual technology budget (CAPEX / OPEX) process, as well support for IT projects and capital investments business cases.<br>
2.Approve and track invoices for vendor payments and ensure proper documentations, recording of expenses according to policies and procedures<br>
3.Ensure periodic IT budget and invoicing and budget reconciliations are completed and documented.<br>
4.Provide financial analysis/reports and recommendations for IT leadership and senior managements needed, in particular for technology services, capital investments, pricing decisions, and contract negotiations<br>
5.Provide monthly financial reporting including variance and trend analysis for IT and business leadership including Chargebacks/IT bills, projects budget utilization and forecasts.<br>
6.Develop financial models to analyze and summarize complex technology investments/projects and its related impact on the cost/profitability/statements.<br>
7.Ensure proper accounting and compliance treatment as well oversee accruals, IT GLs, Cost Centers.<br>
8.Conduct and participate in special projects as assigned, identify opportunities for financial and operational improvements.<br>
9.Provide finance support for IT projects and capital investment requests<br>
10.Centralize and own all IT finance related issues and enhance existing processes, internal controls and procedures.<br>
11.Enhance, propose, optimize and document all financial control processes within Technology area to strengthen controls and enhance efficiency.<br>
12.Identify cost savings and reductions opportunities for technology spending, initiate and execute its related projects.<br>
13. Participate in the automation projects/systems of the department activities and maintain accuracy/integrity of the related information for decision making.<br>
Policies, Processes and Procedures<br>
14.Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.<br>
Day-to-day Operations<br>
15.Follow the day-to-day operations related to own jobs in the IT Security, Control and Quality Assurance department to ensure continuity of work.<br>
Compliance<br>
16.Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks.</p><div><br>
</div></div><div>
Qualifications<div></div><p><br>
Qualifications and Experience<br>
 Bachelor&rsquo;s degree in Finance, Accounting, Business Administration, Economics or related field is required.<br>
 Minimum of 3 to 5 years of experience in Finance / Accounting / Banking / Project Management experience<br>
 Certified Public Accountants or Certified Management Accountants credentials is strongly preferred.<br>
 Very Good Financial and Accounting Understanding<br>
Skills<br>
 Professional financial skills with high planning and analytical skills, be able to see patterns, be a fast thinker and a good decision maker<br>
 Very Good command of both Business English and Arabic<br>
 Excellent knowledge and proof of practical use of Microsoft Office Tools (especially Power Point, Excel, Word and Access)<br>
 Have a Positive Attitude and can focus on the big picture<br>
 Very Good communication and presentation skills to ensure credibility with senior management<br>
 Strong quantitative and problem solving skills are essential<br>
 Capable of acting on peer level with a variety of stakeholders with Multitasking skills<br>
 Respected, trusted, open minded, influencing, convincing, inspiring, making a personal difference, self-propelling<br>
 Able to clearly present findings and to work under pressure &ndash; making the best of it.<br>
 The ability to work to tight deadlines<br>
 Able to successfully navigate within varying degrees of ambiguity in a fast-paced environment<br>
 Ability to work unsupervised<br>
 Ability to think for yourself and implement best practice in the absence of a policy or procedure</p><div><br>
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Work Locations: B219 - Financial District, Smart Village, Cairo - Alex Desert Road</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

IT FINANCIAL MANAGEMENT OFFICER

<div></div><div><div>Description<div></div><div><p><br>
 JOB PURPOSE:<br>
To administer, Troubleshoot and maintain availability and performance for all Databases to guarantee seamless and secure data flow between backend databases and the bank applications.<br>
Description<br>
Database Administration<br>
1. Build, configure, and maintain highly available and scalable database management systems environments based on various technologies (IBM DB2, Teradata, Microsoft SQL, and Oracle) to meet applications&rsquo; backend requirements.<br>
2. Create, maintain and troubleshoot database instances and ensure their maximum performance for the relying applications.<br>
3. Perform on-going tuning for the database engines, instances and queries to continuously improve databases&rsquo; performance and response time to the relying applications.<br>
4. Perform and automate ongoing health checks, performance tuning, resources utilization analysis, and conduct risk assessment exercises for database environments to ensure efficiency, availability and smooth functionality for CIB&rsquo;s bank services.<br>
5. Apply fixes to remediate security issues, comply with the global security standards (PCI, ISO, etc.), close audit requirements and findings and support the bank strategy for implementing security baselines.<br>
6. Ensure all databases are monitored on 24/7 basis along with logging, alerting, notifications and provide the monitoring team with the monitors, performance indicators and thresholds to be enabled/configured.<br>
7. Apply technology best practices, upgrades, apply vendor recommendations, provide support to the applications&rsquo; different teams during troubleshooting and projects and implementations.<br>
8. Ensure and test Databases&rsquo; availability in Disaster recovery situations.<br>
9. Ensure all databases are being backed up according to the applications and business requirements along with performing regular restore tests to ensure backup/restore procedures are effective and the backups are valid.<br>
10. Participate in capacity planning and performance trend analysis exercises by submitting regular databases&rsquo; performance and utilization reports.<br>
11. Participate in writing technical procedures, run books, documentations for database management systems.<br>
12. Apply service and operation level agreements (SLA/OLA) in addition to abiding to target Key Performance Indicators (KPIs).<br>
Policies, Processes and Procedures<br>
13. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.<br>
Day- to-day operations<br>
14. Follow the day-to-day operations related to own jobs in the IT Infrastructure management department to ensure continuity of work.<br>
Compliance<br>
15. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks.</p><p>
5. COMMUNICATION &amp; WORKING RELATIONSHIPS<br>
Internal:<br>
 IT Departments<br>
 Data warehouse Department<br>
External:<br>
 IT Vendors</p></div><div><br>
</div></div><div>
Qualifications<div></div><p><br>
Qualifications &amp; Experience:<br>
 Bachelor degree of Engineering, Computer science or its equivalent.<br>
 Administrator: Minimum 2-4 years of experience in Database administration role<br>
Sr. Administrator: Minimum 5-7 years of extensive experience in Database administration role.<br>
 Must have profound experience in one or more database administration technologies (Oracle, SQL, Teradata, DB2).<br>
 Good understanding of operating systems (Unix, Solaris, MS Windows).<br>
 Good understating of storage, networking and security concepts.<br>
 Minimum to have one of the following certifications<br>
o Oracle Database Administration Certified Professional<br>
o Teradata Vantage Certified Administrator<br>
o IBM Certified Database Administrator (DB2)<br>
o MCSA: SQL Database Administration<br>
Skills:<br>
 Good command of written and spoken English and Arabic languages.<br>
 Good Communication and Presentation skills.<br>
 Good analytical and problem solving skills.<br>
 Background of ITIL foundations</p><div><br>
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

Database Senior Administrator

Concentrix

<div>
 <p>
  We're looking for a motivated and articulate English Call Center Representative to join our growing team in Egypt! In this role, you'll provide exceptional customer service to our clients across various banking products and services.
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Deliver exceptional customer service by phone, addressing inquiries and resolving concerns related to banking products and services.
  </li>
  <li>
   Accurately process customer transactions and requests in a timely and efficient manner.
  </li>
  <li>
   Maintain a positive and professional demeanor while working to de-escalate situations and ensure customer satisfaction.
  </li>
  <li>
   Uphold strict data security and confidentiality protocols.
  </li>
  <li>
   Actively participate in ongoing training and development opportunities.
  </li>
 </ul>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Egyptian residency is a must.
   </strong>
  </li>
  <li>
   <strong>
    B2 level English proficiency (written and spoken) is mandatory.
   </strong>
  </li>
  <li>
   Minimum 1 year of experience in a customer service role, preferably within the banking industry.
  </li>
  <li>
   Strong communication, interpersonal, and problem-solving skills.
  </li>
  <li>
   Excellent computer literacy with proficiency in Microsoft Office Suite.
  </li>
  <li>
   Ability to work effectively in a fast-paced and target-driven environment.
  </li>
 </ul>
 <p>
 </p>
</div>


Call Center Specialist

<div></div><div><div>Description<div></div><p><br>
JOB PURPOSE:<br>
To deploy, operate, ensure and maintain the appropriate application and software security solutions, controls and tools within the overall bank&rsquo;s approved security architecture framework and according to bank&rsquo;s information security policies, procedures and guidelines.</p>
<p>Description<br>
1.Monitor, Define, Implement and operate the enterprise applications security platforms, Public Key Infrastructure (PKI), and assist in fixing the vulnerabilities / gaps identified from security scanning tools and services in order to provide the required assurance that corporate applications and published services are up and running in a secured way according to bank&rsquo;s information security policies.<br>
2.Run static code scanning tools and perform manual code inspection in alignment with IT Development team, while providing Information Security Compliance team with a clean report to provide assurance that secure code practices are being followed.<br>
3.Provide the required level of support for all managed systems and applications from application security perspective, acting as a focal point between Information Security Compliance team and the remaining IT stakeholders for any required security assessments. in order to maintain business operations and security controls according to approved service level agreement and information security standards.<br>
4.Participate in dynamic code scanning, application security design reviews and penetration testing of internal web applications and external partner applications to mitigate the identified vulnerabilities and security defects.<br>
5.Supports the implementation and enforcement of technical security measures on the application level according to policies, standards, and patterns of Information Security, in order to be fully aligned with corporate approved Secure Software Development Lifecycle.<br>
6.Participate in security architecture reviews for different applications as part of the BRD, Projects and SDLC process lifecycle to ensure effective security controls over enterprise applications as well as mitigation of reported vulnerabilities as security defects.<br>
7.Serves as a Subject Matter Expert (SME) in web application security for enterprise projects during development phases to provide security consulting and recommendations and assist in implementing and fine-tuning the different security controls in alignment with the business applications&rsquo; functionalities such as the Web Application Firewall (WAF) and the Next Generation Firewalls&rsquo; (NGFW) policies and access lists.<br>
8.Perform security functional testing as needed and validate pen-test findings, in order to provide information security by the required levels of assurance that identified security gaps and vulnerabilities have been mitigated as planned.<br>
9.Ensure proper configuration and functionality of the managed solutions and coordinate with support vendors for resolving issues impacting solutions&rsquo; availability, in order to keep solution with full compliance of current environment architectural and incident response requirements.<br>
10.Ensure that all implemented projects meet application security best practice, and guidelines, including but not limited to integration of third party security products within the current infrastructure, in order to ensure solution proper implementation and operation.<br>
11.Produce regular monthly KPIs, application security reports and dashboards for incidents identified on managed platforms, actions taken and mitigations applied for further reporting in order to be represented to the respective stakeholders/committees as needed.<br>
12.Support and Assist security related infrastructure/information Security teams in the estimation of implementation project time and materials, testing and evaluation of new technologies and security controls, in order to effectively optimize organization resources.<br>
13.Provide project management support by facilitating demonstrations of vendor partner products, reviewing and co-authoring statements of work, evaluation support for product demos, in order to ensure effective engagement towards business objectives.<br>
14.Ensure that application security tools and technologies are deployed in the current environment in line with architectural requirements with the appropriate levels of application security controls and systems monitoring at all levels, in order to ensure effective controls according to business/compliance/regulation requirements.<br>
Policies, Processes and Procedures<br>
15.Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.<br>
Day-to-day operations<br>
16.Follow the day-to-day operations related to own jobs in the IT Security, Control &amp; Quality Assurance department to ensure continuity of work.<br>
Compliance<br>
17.Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks.</p><p><br>
</p>
</div><div></div><div>Qualifications<div></div><p><br>
QUALIFICATIONS, EXPERIENCE, &amp; SKILLS<br>
 Bachelor&rsquo;s degree of Engineering, Computer Science or equivalent.<br>
 Senior Engineer: Minimum of 6 &ndash; 8 years of experience in IT Security and related disciplines.<br>
 Experience in use of various commercial and open source penetration testing tools and methodologies and performing penetration testing of web applications and operating systems.<br>
 Experience in identifying and remediating common web application vulnerabilities such as OWASP Top 10.<br>
 Familiarity with APT attack and kill chains.<br>
 Experience with enterprise security architecture and software such as Web Applications Firewalls, Next Generation Firewalls, email sandboxing, etc<br>
 Experience in configuring and implementing technical security solutions, application security platforms, sandboxing, and similar technologies.<br>
 Good written and verbal communication skills<br>
 Self-motivated, Problem Solving Skills, Detail oriented<br>
 Proven analytical and problem-solving abilities<br>
 Ability to effectively prioritize and execute tasks in a high-pressure environment<br>
 Experience working in a team-oriented, collaborative environment<br>
 Good command of English language.<br>
Recommended Certifications<br>
 Microsoft Certified Systems Administrator: Security<br>
 GIAC Information Security Fundamentals<br>
 CCNP Security</p><div><br>
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Work Locations: B219 - Financial District, Smart Village, Cairo - Alex Desert Road</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

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