call center agent

call center agent ( outsource ) Jobs in Giza Egypt

call center agent ( outsource )

cib - call center

customer service representative Jobs in Giza Egypt

customer service representative

call center specialist

Concentrix

<div>
 
 We're looking for a motivated and articulate English Call Center Representative to join our growing team in Egypt! In this role, you'll provide exceptional customer service to our clients across various banking products and services.
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Deliver exceptional customer service by phone, addressing inquiries and resolving concerns related to banking products and services.
 </li>
 <li>
 Accurately process customer transactions and requests in a timely and efficient manner.
 </li>
 <li>
 Maintain a positive and professional demeanor while working to de-escalate situations and ensure customer satisfaction.
 </li>
 <li>
 Uphold strict data security and confidentiality protocols.
 </li>
 <li>
 Actively participate in ongoing training and development opportunities.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 
 Egyptian residency is a must.
 
 </li>
 <li>
 
 B2 level English proficiency (written and spoken) is mandatory.
 
 </li>
 <li>
 Minimum 1 year of experience in a customer service role, preferably within the banking industry.
 </li>
 <li>
 Strong communication, interpersonal, and problem-solving skills.
 </li>
 <li>
 Excellent computer literacy with proficiency in Microsoft Office Suite.
 </li>
 <li>
 Ability to work effectively in a fast-paced and target-driven environment.
 </li>
 </ul>
 
 
</div>

Call Center Specialist

Abu Dhabi Islamic Bank - Egypt

<div>
 
 
 Job Accountabilities:
 
 
 <ol>
 <li>
 Handle inbound calls by following scripts and service guidelines to provide quick and accurate responses.
 </li>
 <li>
 Resolve customer queries and complaints by applying product knowledge and troubleshooting steps to achieve first-call resolution.
 </li>
 <li>
 Escalate complex cases by capturing details and forwarding them to supervisors or relevant departments to ensure timely resolution.
 </li>
 <li>
 Educate customers on ADIB&rsquo;s products and services by clearly explaining features, processes, and policies to increase satisfaction and usage.
 </li>
 <li>
 Follow standard operating procedures and compliance rules during every interaction to ensure regulatory adherence and minimize errors.
 </li>
 <li>
 Document call details and customer feedback accurately in CRM systems to maintain reliable records and support future service improvements.
 </li>
 <li>
 Support team targets by meeting daily KPIs such as Average Handle Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR).
 </li>
 <li>
 Provide feedback on recurring customer issues by sharing insights with supervisors to help improve processes and reduce repeat calls.
 </li>
 </ol>
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Management, or related field.
 </li>
 <li>
 Officer: 0&ndash;2 years of experience in call center.
 </li>
 <li>
 Senior Officer: 2&ndash;4 years of experience in call center.
 </li>
 </ul>
 
 
 Skills:
 
 
 <ul>
 <li>
 Excellent communication skills.
 </li>
 <li>
 Excellent problem-solving and decision-making skills.
 </li>
 <li>
 Excellent organizational and time-management skills.
 </li>
 </ul>
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Good knowledge of call center software and systems.
 </li>
 <li>
 Proficiency in Microsoft Office (Excel, Word, PowerPoint).
 </li>
 </ul>
 
 
</div>

Call Center Agent ( Outsource )

Aura Communication

Job discerptionCall center agent in CIB bankRequirements:B2 English LevelFresh grad (Ma age is 25)No experience neededwhat we offer?salary up to 18KSocial and Medical insuranceTransportation Provided (door to door)Rotational shiftsworking from home accessPay: From E&pound;9,000.00 per monthWork Location: In person

Call center agent

Marc

<div>MARC for Medical Services and Scientific Research is an integrative research center that aims to advance science by conducting research in interdisciplinary disease areas. Our goal is to conduct high-priority and ethical basic, preclinical and clinical research, bridging the gap between science and community to improve health and quality of life.
MARC is looking to have an experienced candidate for Local Purchasing Specialist<ul><li>
Key responsibilities:</li><li><ul><li>
Review requisition requests, prepare purchase orders, and follow up on delivery</li><li>
Prepare price comparisons to ensure alignment with contract terms</li><li>
Negotiate and administer contracts with suppliers and vendors</li><li>
Analyze financial data, proposals, and reports to determine reasonable pricing</li><li>
Balance cost and quality to procure goods in the right quantity and value</li><li>
Evaluate suppliers/products and ensure compliance with laws, regulations, and company policies</li></ul></li></ul> 

Requirements 
<ul><li>
Bachelor&rsquo;s degree in business administration/commerce or equivalent with 0-2 years of experience</li><li>
Excellent command of English (written and spoken)</li><li>
Strong negotiation and communication skills</li><li>
Ability to analyze financial data and compare pricing effectively</li><li>
Detail-oriented with knowledge of purchasing policies and compliance standards</li><li>
Knowledge of Oracle ERP is a plus</li></ul></div>

Local Purchasing Specialist

TaskUs

<div>
 
 Job Description
 
 
 
 
 
 About TaskUs:
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there. If that's something you want to be apart of, apply today!
 
 
 
 English Customer Care Specialist
 
 
 
 What does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it's time to imagine what it's like being a Customer Care Specialist.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Experience in technical-based customer assistance through chat, and email
 </li>
 <li>
 Previous experience dealing with the challenges faced in a customer-focused role
 </li>
 <li>
 Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department. As a result, driving the successful development of the team and the wider department forward.
 </li>
 <li>
 Problem-solving and critical thinking skills
 </li>
 <li>
 A passion for problem-solving with the customer's interest and satisfaction being the primary goal
 </li>
 <li>
 Social Media Savvy
 </li>
 <li>
 Ability to effectively and correctly communicate verbally and in written format
 
 
 </li>
 </ul>
 
 Role Requirements
 
 
 
 <ul>
 <li>
 English (B2/C1) speaking and writing
 </li>
 <li>
 Great communication skills, written and oral
 </li>
 <li>
 Demonstrate strong abilities to work independently and as a remote team player
 </li>
 <li>
 Must be adaptable and flexible, demonstrating abilities to work with process and information changes
 </li>
 <li>
 Must be willing to participate in a background screening
 </li>
 <li>
 Proven customer communication experience (E-mail &amp; chat)
 </li>
 <li>
 Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)
 </li>
 <li>
 Willing to learn new skills in a brand new industry within the market
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long term success through innovation and technology-powered by ridiculously smart people. TaskUs partners with the world's most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world. TaskUs currently has over 52,000 employees around the world with offices across Egypt, the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia. TaskUs is an equal opportunity employer.
 
 
 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
 
 
 TaskUs is an Equal Opportunity Employer
 
 
 
 
 How We Partner To Protect You:
 
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 
 DEI:
 
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 
 https://www.taskus.com/careers/ .
 
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2505_5883
 
 
 Posted At: Fri Aug 22 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

English Customer Support (Non-Voice)

البنك التجاري الدولي

<div></div><div><div>Description<div></div> 
Core Network Management 
1.Maintain and operate the Server Farm Network to ensure stable operation of the entire Data Center services. 
2.Manage and maintain the core routing protocols and switching infrastructure to ensure proper integration of all the network elements, in addition to maintaining a fast and reliable network traffic flow for all applications/services. 
3.Ensure all Servers&rsquo; Farm Network components are maintained at the appropriate patch and software levels as per vendor support matrix and recommendations to minimize operational risks, and implement if necessary according to the Change Management Cycle. 
4.Deploy the network Data Center configuration for new business services as per the approved design documents to guarantee compliance with the IT architecture strategy. 
5.Manage and fix any network routing or switching issues concerning third party services and top priority bank applications/services during disaster recovery scenarios, to ensure successful services migration and smooth business continuity in the disaster recover site. 
6.Maintain consistency of configuration between all L2 &ndash; L7 Network devices to guarantee consistent operation of redundant devices, in addition to Maintaining/fixing any network routing or switching issues and proactively add any enhancement configuration to maintain high level of network quality and performance. 
7.Troubleshoot reported applications network problems, and work closely with different IT departments to find either a quick resolution or workaround to restore any failed service. 
8.Manage and test the Disaster Recovery Server Farm network components to ensure the consistency of the configuration, patches and other recommendations as per Vendor assessment. 
9.Monitor Data Center Network performance to ensure that the Server Farm network availability/stability is highly optimized. 
10.Resolve escalated Service Desk network problems to ensure that business services are always reachable. 
11.Apply regular health-check on the network components in order to optimize performance and to proactively detect possible failures/problems. 
12.Deploy network security baseline, audit requirements and PCI related requirements on all Data Center network components while abiding to the Change Management Process. 
13.Execute End of life network devices replacement in Data Center and Head Offices &amp; any changes required on Data Center network devices either replacement, upgrade or configuration and ensure service is restored. 

</div><div></div><div>Qualifications<div></div> 
Qualifications &amp; Experience
<ul>
<li>Bachelor Degree in Communications / Computer Engineering</li>
<li>For Engineer: Minimum 0-2 Years of experience in Data Networking, Senior Engineer</li>
<li>For Senior Engineer: Minimum 3-5 Years of experience in Data Networking</li>
<li>CCNA is a minimum requirement</li>
<li>Good Knowledge in Networking, preferably CISCO products and technologies;
<ul><li>Routing &amp; Switching (Routing protocols such as EIGRP, OSPF, BGP)</li>
<li>Data Center Networking (ACI, OTV,)</li>
<li>NETWORK PROGRAMABILITY
</li><li>Network Security techniques (Encryption, dot1x)</li>
</ul></li><li>CCNP or Data Center Network Professional Certification is a plus, CCNP ENSLD, CCNP ENAUI</li></ul> 


Skills
<ul>
<li>Good command of English and Arabic languages</li>
<li>Good Communication and Presentation skills</li>
<li>Incident handling
</li><li>Monitoring infrastructure</li>
<li>Reporting
</li><li>Tracking Issues</li>
<li>Troubleshooting the Problems</li>
<li>Good Analytical Thinking and Problem Solving</li></ul><div> 
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

CORE NETWORK SENIOR ENGINEER

dsquares

<div>Dsquares specializes in offering loyalty programs that bring our customers closer to their consumers. Through our different range of solutions, we deliver an end-to-end experience, managing and executing all technical, operational, and commercial aspects of our customers&rsquo; loyalty programs. From full loyalty programs, couponing solutions to interactive directory services, coupled with an extensive network of merchants, Dsquares serves some of the most loved brands in the region.
Our People is our Brand - Developing seamless loyalty solutions is only possible when we&rsquo;ve got a great team on our side. Our culture is open and empowering. If you are passionate and driven, you will fit right in.
About The Role:
The People Operations Specialist is responsible for supporting the team with coordination, administration, implementation and maintenance of various processes and programs.
As the People Operations Specialist you will manage and coordinate the end-to-end process for HR Operations through the employee lifecycle, coordinating with key departments including Finance and Operations to handle new starters, leavers, and monthly changes.
Key Duties &amp; Responsibilities:<ul><li>
First point of contact regarding annual leave queries Administer the starter / leaver processes including all documentation, induction processes and exit interviews</li><li>
Maintain and update electronic and hard copy personnel record systems containing all employment-related information including absence, holidays, starters and leavers, benefits
</li><li>Maintain Medical Insurance Administration including additions, deletions, and any employee-related queries
</li><li>Prepare all letters or contracts for any changes to employee terms and conditions</li></ul><ul><li>
Supports the People &amp; Culture department with all administration and/or coordination of People &amp; Culture functions, initiatives and legislative requirements</li><li>
Respond to questions, requests and concerns from talent and management regarding the company, P&amp;C programs, policies and guidelines</li><li>
Maintain confidentiality and security of records, files, and information</li><li>
Generate P&amp;C data reports as required or as requested</li><li>
Ensure accurate maintenance of all employee records and files (e.g., reference checks, Workplace Policies, applicant self-identification forms, department orientation checklist, etc.)</li><li>
Flexibility to respond to a range of different work situations</li><li>
Provides on-boarding support to P&amp;C Team &amp; hiring managers
</li><li>Maintain recognition milestones and birthday calendars
</li><li>Maintain updated organization charts
</li><li>Support on ad hoc P&amp;C projects when required</li></ul> 

Requirements 
<ul><li>
Bachelor&rsquo;s degree in business administration or a related field.</li><li>
2-3 years of experience in HR Operations/HR Services.</li><li>
Strong knowledge of Egyptian labor law and social insurance.</li><li>
Strong organizational and documentation skills.</li><li>
High attention to details and ability to handle confidential information.</li><li>
Good communication and coordination skills.</li></ul> 

Benefits 
<ul><li>
Comprehensive Wellbeing: Enjoy peace of mind with our private medical insurance and life cover
</li></ul><ul><li>Financial Growth: Reap the rewards of your hard work with our annual profit share and competitive compensation packages.</li><li>
Work-Life Balance: Achieve optimal well-being with our hybrid work environment, generous maternity and paternity benefits, and regular team-building events.</li><li>
Continuous Development: Expand your horizons through our commitment to learning and development opportunities.</li><li>
Perks and Privileges: Celebrate your journey with us through mobile allowances, transportation support, and a host of other employee-centric perks.</li></ul></div>

People Operations Specialist

Explore 19+ Call center specialist in Giza Egypt this April. Find roles across top companies and apply now to boost your career.