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itsm applications team leader

SabancıDx

<div>
 
 
 About the Role
 
 
 
 We are looking for an
 
 ITSM Applications Team Leader
 
 to join our Technology team 🎯
 
 
 This role will lead the ITSM platforms function while managing the Monitoring and CMDB teams. The ideal candidate is both a strong technical practitioner and an experienced people leader who can drive service management excellence across the organization.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 Leadership &amp; Team Management
 
 
 <ul>
 <li>
 Lead and manage teams responsible for ITSM applications, Monitoring services, and CMDB operations.
 </li>
 <li>
 Provide mentorship, performance management, and capability development for team members.
 </li>
 <li>
 Align team objectives with Technology department strategy and ensure high-quality service delivery.
 </li>
 </ul>
 
 
 ITSM Platforms Ownership
 
 
 <ul>
 <li>
 Oversee the operation, configuration, maintenance, and lifecycle management of
 
 ServiceCore
 
 and
 
 OpenText Service Manager (ITSM)
 
 platforms.
 </li>
 <li>
 Ensure platforms are stable, secure, and aligned with best-practice ITSM processes.
 </li>
 <li>
 Establish and manage technical communication with ITSM platform vendors; follow up on development needs, roadmap activities, and operational issues.
 </li>
 </ul>
 
 
 Process &amp; Service Development
 
 
 <ul>
 <li>
 Analyze business and user requirements across ITSM processes and propose scalable, value-adding solutions.
 </li>
 <li>
 Drive continuous improvement initiatives across Incident, Problem, Change, CMDB, and related processes.
 </li>
 <li>
 Maintain integrations between ITSM platforms and other enterprise systems.
 </li>
 </ul>
 
 
 Operations &amp; Support
 
 
 <ul>
 <li>
 Oversee system performance monitoring, ensure timely issue diagnosis and resolution.
 </li>
 <li>
 Coordinate user support, platform onboarding, and training needs.
 </li>
 <li>
 Ensure security, backup, compliance, and data protection standards are consistently applied.
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills and Experience
 
 
 
 
 
 <ul>
 <li>
 Minimum 5 years of experience working with ITSM platforms (e.g., ServiceCore, OpenText Service Manager, Jira).
 </li>
 <li>
 Strong knowledge of ITIL processes (ITIL certification is a plus).
 </li>
 <li>
 Familiarity with
 
 Monitoring
 
 and
 
 CMDB
 
 technologies is highly preferred.
 </li>
 <li>
 Proficiency in SQL and reporting tools.
 </li>
 <li>
 Experience with technologies such as JavaScript, XML, SOAP, and REST APIs.
 </li>
 <li>
 Demonstrated experience
 
 integrating
 
 ITSM tools (ServiceNow, BMC Remedy, ServiceManager, Jira, etc.).
 </li>
 <li>
 Proven leadership experience (team lead, project lead, or consulting lead) in ITSM or related domains.
 </li>
 <li>
 Strong analytical thinking and problem-solving skills.
 </li>
 <li>
 Excellent written and verbal communication skills, with a collaborative, team-oriented mindset.
 </li>
 </ul>
 
 
 
 
 
 Here in Sabanc&inodot;Dx, our journey is to find the best version of ourselves and to create the best future together.
 
 🌱
 
 
 
 
 
 Please find detailed information about the processing of your personal data in the
 
 Employee Candidate Privacy Notice
 
 We kindly ask you to make sure that your requests do not include sensitive personal data (race, ethnicity, political opinion, philosophical belief, disguise and dress, membership to associations, foundations or trade unions, health, sexual life, criminal conviction and security measures, biometric and genetic data).
 
</div>

ITSM Applications Team Leader

Amaris Consulting

Job description
 
We are looking for a Solution Architect with a minimum of 8 years of professional experience in enterprise architecture and solution design to join our team.
 
Requirements
 
Bachelor’s degree in Engineering or a related field
 
Minimum 8 years of experience in solution or enterprise architecture roles
 
Strong knowledge of Enterprise Architecture, BPMN, and SDLC
 
Experience with CMDB, ITSM, Abacus, Jira, or similar tools
 
Proficiency in UML, BPMN, ArchiMate
 
Basic knowledge of API architectures, microservices, and system integrations
 
Ability to prepare technical documentation and flow diagrams
 
Strong communication skills and team-oriented mindset
 
Preferred Qualifications
 
Musta have knowledge of Abacus
 
Preferred knowledge of TOGAF, ITIL, COBIT, IT4IT
 
Experience with .NET Core, MSSQL, Kubernetes
 
Experience in Agile, DevOps, and CI/CD environments
 
Participation in digital transformation projects
 
If you want to shape enterprise-scale solutions, contribute to digital transformation initiatives, and work with a collaborative and forward-thinking team, we encourage you to apply!
 
Amaris Consulting is committed to promoting diversity within its workforce and to creating an inclusive work environment. We consider applications from all qualified individuals, regardless of gender, sexual orientation, race, ethnic origin, beliefs, age, marital status, disability, or any other characteristic.
 Special attention will be given to candidates with disabilities.
 
Who are we?
 Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.
 
At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:
 
Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!
 
Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!
 
Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.
 
As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.
 We look forward to meeting you!

Solution Architect (Hybrid)

Hepsiburada (NASDAQ: HEPS)

<div>
 
 Hepsiburada, we are driven by our mission to improve people's lives by developing innovative products and services. Prioritizing customer satisfaction, we offer over 280 million products across more than 30 categories. Through our marketplace model, we bring together over 100,000 businesses. With T&uuml;rkiye&rsquo;s and the region's largest Smart Operations Center, industry-leading R&amp;D initiatives, and innovative solutions, we contribute significantly to the growth of the e-commerce ecosystem. For the past two years, we have proudly held the title of Turkey's most recommended e-commerce platform.
 
 
 
 
 
 Through our innovative services like HepsiJET, Hepsipay, HepsiLojistik, HepsiAd, and Hepsiburada Global, we create value for all our stakeholders. Committed to harnessing technology for social benefit, our &ldquo;Technology Empowerment for Women Entrepreneurs&rdquo; program has connected thousands of women entrepreneurs with e-commerce, supporting their growth. Our goal is to leverage digitalization and e-commerce to enable greater economic participation.
 
 
 
 
 
 With 25 years of experience driven by innovation and entrepreneurship, we proudly continue our journey as &ldquo;T&uuml;rkiye&rsquo;s Hepsiburada&rdquo; and the first and only Turkish company listed on NASDAQ, the world's leading technology exchange.
 
 
 
 
 
 For our colleagues, we offer a work environment that supports creating together and adding more meaning to our work. As a team full of opportunities, we are happy to develop, produce and succeed together.
 
 
 
 
 
 If you want to be part of a team that creates value for everyone and makes life easier through innovative products and services&mdash;and contribute to exciting success stories&mdash;the future starts here.
 
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 <ul>
 <li>
 Preferably a graduate of a bachelor's degree in Software Engineering, Computer Engineering or Management Information Systems.
 </li>
 <li>
 Willingness to monitor the systems of Hepsiburada, Turkey's leading e-commerce company, 24/7 and work in a shift system.
 </li>
 <li>
 Knowledge of Technology Operations processes (preferably having worked on these teams).
 </li>
 <li>
 Knowledge of ITIL and Monitoring Support processes.
 </li>
 <li>
 Possess problem-solving and analytical thinking skills.
 </li>
 <li>
 Preferably a graduate of a bachelor's degree in Software Engineering, Computer Engineering or Management Information Systems.
 </li>
 <li>
 Preferably a basic knowledge of SQL Management, Mongo DB, Jira, Pycharm, and SAP applications.
 </li>
 <li>
 Preferably a familiarity with development processes or a desire to improve in this area.
 </li>
 <li>
 Preferably knowledge of Python.
 </li>
 <li>
 Preferably a familiarity with Zabbix monitoring.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Monitoring Hepsiburada's technology systems and infrastructure 24/7 as part of service continuity.
 </li>
 <li>
 Operating Incident Management, Case Management, Alarm Management, and 24/7 Monitoring Support processes within the technology.
 </li>
 <li>
 Resolving cases submitted to the Technology Operations team via the ITSM Tool, and forwarding unresolved cases to L3 teams for follow-up.
 </li>
 <li>
 Monitoring alarms 24/7, taking defined actions, and quickly informing the solution teams.
 </li>
 <li>
 Sharing operational needs related to process improvements observed in managed operational processes with the solution teams and ensuring follow-up.
 </li>
 <li>
 Monitoring processes running at night, intervening immediately and providing solutions.
 </li>
 </ul>
 
 
 
 
 
 
 We Offer:
 
 
 
 
 
 
 <ul>
 <li>
 We rule the change and you are taking big responsibility for this game.
 </li>
 <li>
 We are learning and improving together with our experiences.
 </li>
 <li>
 Hepsiburada is empowering, supporting, and making the ideas a reality.
 </li>
 <li>
 Working with joy is our secret weapon !
 </li>
 </ul>
 
 
 
 
 
 
 
 https://medium.com/hepsiburadatech
 
 
 https://stackshare.io/hepsiburada
 
 
 
 
 
 
 "Bu ilan sebebiyle yapaca&gbreve;&inodot;n&inodot;z ba&scedil;vurular arac&inodot;l&inodot;&gbreve;&inodot;yla toplanacak ki&scedil;isel verileriniz veri sorumlusu D-Market Elektronik Hizmetler ve Ticaret A.&Scedil; (&ldquo;Hepsiburada&rdquo;) taraf&inodot;ndan 6698 say&inodot;l&inodot; Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu (&ldquo;KVKK&rdquo;) ve ilgili mevzuat kapsam&inodot;nda i&scedil; ba&scedil;vuru s&uuml;re&ccedil;lerinin y&uuml;r&uuml;t&uuml;lmesi amac&inodot;yla otomatik yollarla i&scedil;lenecektir. Detayl&inodot; bilgi i&ccedil;in l&uuml;tfen
 
 Ayd&inodot;nlatma
 
 
 
 
 
 
 Metni&rsquo;ndeki
 
 &Ccedil;al&inodot;&scedil;an Aday&inodot; (https://www.hepsiburada.com/kisisel-verilerin-korunmasi) ki&scedil;i kategorisini inceleyiniz.&rdquo;
 
 
 
 
</div>

IT Monitoring & Product Operations Specialist

H-TECH SUPPORTS

About the RoleWe are seeking a skilled Deskside Support Technician to provide comprehensive technical support to our campus-based employees. In this role, you will handle user tickets, resolve hardware/software issues, support end-user devices, and ensure exceptional customer service with minimal supervision. You will work closely with IT teams to maintain service quality, meet SLAs, and deliver a seamless onsite IT experience.Key ResponsibilitiesTechnical Support &amp; Ticket Management<ul><li>Provide onsite technical support for employees, customers, and service providers.</li><li>Receive, document, and manage user tickets through ITSM tools; ensure SLA compliance.</li><li>Troubleshoot and resolve intermediate to complex hardware &amp; software issues.</li><li>Replicate incidents when required and escalate where necessary.</li></ul>Device Setup &amp; Lifecycle Management<ul><li>Handle end-user onboarding/offboarding including device assignment and retrieval.</li><li>Perform imaging, reimaging, installation, and configuration of laptops, desktops, and peripherals (docking stations, monitors, etc.).</li><li>Execute IMAC tasks (install, move, add, change), hardware break/fix, upgrades, and data migration.</li><li>Manage provisioning and deployment of VoIP phones, Android devices, and Mac devices.</li></ul>Infrastructure &amp; Smart Hands Support<ul><li>Provide Smart Hands &amp; Feet support to network, server, and security teams.</li><li>Assist with racking and mounting hardware in comms rooms and IT cabinets.</li><li>Replace and install cabling (patch cables, connections, etc.).</li><li>Support conferencing technology, meeting rooms, and MTR (Microsoft Teams Rooms) devices.</li><li>Facilitate remote support teams by enabling access to onsite hardware.</li></ul>Collaboration, Documentation &amp; Knowledge Sharing<ul><li>Maintain accurate ticket notes and technical documentation.</li><li>Work closely with the Deskside Management Team on asset management and break/fix processes.</li><li>Adhere to inventory and asset management procedures.</li><li>Contribute to knowledge bases and share best practices with the team.</li><li>Mentor junior technicians when needed.</li><li>Deliver high-quality VIP support to senior stakeholders.</li></ul>Required Skills &amp; Qualifications<ul><li>Strong troubleshooting and problem-solving skills.</li><li>Excellent communication, customer service, and teamwork abilities.</li><li>Hands-on experience with desktop support, hardware/software troubleshooting.</li><li>Experience with:</li><li>Microsoft Office 365</li><li>Windows Operating Systems</li><li>VPN clients (e.g., Citrix)</li><li>Remote support tools (e.g., Bomgar)</li><li>Ability to perform root cause analysis and take corrective action.</li><li>Basic knowledge of networking fundamentals.</li><li>Experience with racking, mounting, and basic hardware installation.</li><li>Strong organizational and time management skills.</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsApplication Question(s):<ul><li>Do you have valid work permit in Turkey?</li><li>Can you join us immediately?</li></ul>Language:<ul><li>Turkish (Required)</li><li>English (Required)</li></ul>Location:<ul><li>&#305;stanbul (Required)</li></ul>

IT Support Engineer

MindDX

<div>
 
 
 MindDX Digital Transformation Technologies | A Great Place to Work&reg; Certified Company
 
 
 
 
 
 
 Combining intelligence and expertise in digital transformation providing smart solutions to businesses vision.
 
 
 
 
 
 
 Why MindDX?
 
 
 
 
 
 
 The word "Mind" means intelligence, analytical thinking and strategic approach, &lsquo;DX&rsquo; (Digital Transformation) represents our expertise in digital transformation. This combination reflects our vision to offer data-driven decision-making processes, smart technology solutions and consultancy services under a single roof.
 
 
 
 
 
 With our experienced team, global technology partnerships and local market expertise, we stand by as reliable solution partner in AI-powered digital transformation journey. In this way, we support companies to achieve sustainable growth in the digital business world of the future by increasing the competitiveness of their business.
 
 
 
 
 
 
 Our Digital Transformation Solutions:
 
 
 
 
 
 
 We offer digital transformation solutions tailored to different industries, including:
 
 
 
 
 <ul>
 <li>
 
 AI-assisted Digital Transformation Roadmap &amp; DMI
 
 (https://minddx.ai/tr/ai-driven-digital-transformation/)
 </li>
 <li>
 
 Change Management and BPR Consultancy Services
 
 </li>
 <li>
 
 Forterro products: ABAS ERP and Prodaso IIoT
 
 (https://minddx.ai/tr/abas-erp/ &amp; https://minddx.ai/tr/mes-iot/)
 </li>
 <li>
 
 Odoo ERP
 
 (https://minddx.ai/tr/odoo-erp/)
 </li>
 <li>
 
 Pipedrive CRM
 
 (https://minddx.ai/tr/pipedrive-crm/)
 </li>
 <li>
 
 Freshworks CX &amp; EX
 
 (https://minddx.ai/tr/freshworks/)
 </li>
 <li>
 
 Zoho CRM
 
 </li>
 </ul>
 
 
 
 
 We are looking for
 
 Account Managers
 
 
 (for Zoho CRM, Pipedrive CRM, Freshworks CX and EX (ITSM) solutions)
 
 to acquire new customers and build long-term relationships. Tasks include finding and advising potential customers, conducting product presentations, preparing offers and negotiating contracts, market analysis and working closely with business development and project teams. You bring experience in DX solution and consultancy sales, excellent communication skills in Turkish and English, and a strong network.
 
 
 
 
 
 
 Your area of &ZeroWidthSpace;responsibility
 
 
 
 
 
 <ul>
 <li>
 
 Sales and customer acquisition:
 
 Identifying and acquiring new business customers in the CRM area as well as building and maintaining long-term customer relationships.
 </li>
 <li>
 
 Consulting and presentation:
 
 Advising potential customers on our solutions, conducting product presentations and live demonstrations.
 </li>
 <li>
 
 Quotation preparation and contract negotiations:
 
 Preparation of tailor-made quotations and contracts, negotiation of prices and contract terms.
 </li>
 <li>
 
 Market analysis:
 
 Analysis of business software market trends and competitive activities in Turkey to identify new business opportunities and develop sales strategies.
 </li>
 <li>
 
 Teamwork and collaboration:
 
 Work closely with the business development team to develop sales strategies.
 </li>
 <li>
 
 Reporting:
 
 Regularly prepare sales reports and forecasts to monitor and report progress against sales goals.
 </li>
 </ul>
 
 
 
 
 
 Your requirements profile
 
 
 
 
 
 <ul>
 <li>
 
 Experience:
 
 Experience in selling business software solutions or complex software products, preferably CRM software.
 </li>
 <li>
 
 Knowledge:
 
 In-depth knowledge of CRM systems and their implementation, understanding of business processes and business contexts.
 </li>
 <li>
 
 Communication:
 
 Excellent communication and presentation skills in Turkish and English.
 </li>
 <li>
 
 Network:
 
 Strong customer orientation and an existing network in Turkey are an advantage.
 </li>
 <li>
 
 Willingness to travel:
 
 Willingness to travel regularly within Turkey.
 </li>
 <li>
 
 Results orientation:
 
 Strong goal orientation.
 </li>
 <li>
 
 Independence:
 
 High self-motivation and the ability to work independently.
 </li>
 <li>
 
 Teamwork:
 
 Ability to work together and support the team to achieve common goals.
 </li>
 <li>
 
 Negotiation skills:
 
 &nbsp;Strong negotiation skills and the ability to create win-win situations.
 </li>
 </ul>
</div>

CRM Sales Account Manager (Zoho, Pipedrive, Freshworks)

<div>
 
 At Hepsiburada, we are driven by our mission to improve people's lives by developing innovative products and services. Prioritizing customer satisfaction, we offer over 280 million products across more than 30 categories. Through our marketplace model, we bring together over 100,000 businesses. With T&uuml;rkiye&rsquo;s and the region's largest Smart Operations Center, industry-leading R&amp;D initiatives, and innovative solutions, we contribute significantly to the growth of the e-commerce ecosystem. For the past two years, we have proudly held the title of Turkey's most recommended e-commerce platform.
 
 
 
 
 
 Through our innovative services like HepsiJET, Hepsipay, HepsiLojistik, HepsiAd, and Hepsiburada Global, we create value for all our stakeholders. Committed to harnessing technology for social benefit, our &ldquo;Technology Empowerment for Women Entrepreneurs&rdquo; program has connected thousands of women entrepreneurs with e-commerce, supporting their growth. Our goal is to leverage digitalization and e-commerce to enable greater economic participation.
 
 
 
 
 
 With 25 years of experience driven by innovation and entrepreneurship, we proudly continue our journey as &ldquo;T&uuml;rkiye&rsquo;s Hepsiburada&rdquo; and the first and only Turkish company listed on NASDAQ, the world's leading technology exchange.
 
 
 
 
 
 For our colleagues, we offer a work environment that supports creating together and adding more meaning to our work. As a team full of opportunities, we are happy to develop, produce and succeed together.
 
 
 
 
 
 If you want to be part of a team that creates value for everyone and makes life easier through innovative products and services&mdash;and contribute to exciting success stories&mdash;the future starts here.
 
 
 
 
 
 
 Our Requirements:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Information Technology or a related field.
 </li>
 <li>
 Having experience in verticals such as E-Commerce, Fintech environment.
 </li>
 <li>
 Keen interest in monitoring global and local E-Commerce trends.
 </li>
 <li>
 Knowledge of Technology Operations processes (preferably having worked on these teams)
 </li>
 <li>
 Preferably having more than 3 years of experience
 </li>
 <li>
 Knowledge in Web services, API, JSON, PYTHON, MsSQL, MongoDB, NoSQL technologies, Postman or Swagger.
 </li>
 <li>
 Hands-on experience in writing JSON queries to select/insert/update/delete data in Elastic search.
 </li>
 <li>
 Knowledge of ITIL Processes.
 </li>
 <li>
 Strong technical background.
 </li>
 <li>
 Strong problem-solving skills and willingness to roll up sleeves and get the job done.
 </li>
 <li>
 Exceptional communication and interpersonal skills, with the ability to collaborate effectively across diverse teams.
 </li>
 <li>
 A great team player with a self-initiative mindset.
 </li>
 <li>
 Good knowledge of English
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Your Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Providing technical support and guidance for integration-related issues to our corporate clients.
 </li>
 <li>
 Conducting integration testing and troubleshooting to ensure system compatibility and stability.
 </li>
 <li>
 Operating Incident Management, Case Management, Alarm Management processes within the technology.
 </li>
 <li>
 Resolving cases submitted to the Technology Operations team via the ITSM Tool, and forwarding unresolved cases to L3 teams for follow-up.
 </li>
 <li>
 Resolving system incidents 7/24, taking defined actions, and quickly informing the solution teams.
 </li>
 <li>
 Identify and communicate process-improvement needs from managed operations to the solution teams and track actions to closure.
 </li>
 <li>
 Developing and executing a comprehensive integration strategy to ensure Hepsiburada Integration Processes are best positioned.
 </li>
 <li>
 Working closely with Product &amp; Engineering teams to improve and evolve Products.
 </li>
 <li>
 Working closely with e-commerce merchants and integrator companies to create a widely accessible environment
 
 .
 
 </li>
 </ul>
 
 
 
 
 https://medium.com/hepsiburadatech
 
 
 https://stackshare.io/hepsiburada
 
 
 
 
 
 
 "Bu ilan sebebiyle yapaca&gbreve;&inodot;n&inodot;z ba&scedil;vurular arac&inodot;l&inodot;&gbreve;&inodot;yla toplanacak ki&scedil;isel verileriniz veri sorumlusu D-Market Elektronik Hizmetler ve Ticaret A.&Scedil; (&ldquo;Hepsiburada&rdquo;) taraf&inodot;ndan 6698 say&inodot;l&inodot; Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu (&ldquo;KVKK&rdquo;) ve ilgili mevzuat kapsam&inodot;nda i&scedil; ba&scedil;vuru s&uuml;re&ccedil;lerinin y&uuml;r&uuml;t&uuml;lmesi amac&inodot;yla otomatik yollarla i&scedil;lenecektir. Detayl&inodot; bilgi i&ccedil;in l&uuml;tfen
 
 Ayd&inodot;nlatma
 
 
 
 
 
 
 Metni&rsquo;ndeki
 
 &Ccedil;al&inodot;&scedil;an Aday&inodot; (https://www.hepsiburada.com/kisisel-verilerin-korunmasi) ki&scedil;i kategorisini inceleyiniz.&rdquo;
 
 
</div>

Technology Integration Operations Support Engineer

Gilead Sciences

<div>
 At Gilead, we&rsquo;re creating a healthier world for all people. For more than 35 years, we&rsquo;ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer &ndash; working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world&rsquo;s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
 
 
 Every member of Gilead&rsquo;s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we&rsquo;re looking for the next wave of passionate and ambitious people ready to make a direct impact.
 
 
 We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.
 
 
 
 Job Description
 
 
 
 Regulatory Affairs Manager Turkiye; is responsible from managing RA submissions &amp; supporting Clinical Trials applications and will serve as a core member of the affiliate Regulatory Team interacting with local Regulatory Authorities and other stakeholders to ensure that the company complies with country&rsquo;s applicable legislations.
 
 
 
 Knowledge &amp; Details
 
 
 
 <ul>
 <li>
 Manage regulatory submissions to local HA submissions inc. but not limited to Pre-MAA related activities (GMP &amp; prioritization applications), marketing Authorisation (MA) applications &amp; variations and other MA maintenance applications, in line with local HA expectations, Gilead SOPs and business objectives for assigned product(s) or projects.
 </li>
 <li>
 Stay up to date with local and global regulatory requirements (including ICH), internal policies and support the organization in adapting to legislative changes.
 </li>
 <li>
 Responsible from ensuring the updates to commercial product packaging and labelling in line with product licenses.
 </li>
 <li>
 Manage clinical trial applications, amendments, and notifications. Collaborate with Clinical Operations and the CT Hub to complete CT submissions to MOH timely and interacts with cross-functional teams internally and externally to ensure submission package fulfils the MoH requirements on time.
 </li>
 <li>
 Ensure ongoing clinical trials comply with local legislation and oversee investigational product packaging and labelling approvals.
 </li>
 <li>
 Plan regulatory and clinical timelines and strategies under the guidance of the Regulatory Affairs Director.
 </li>
 <li>
 Ensure good and strong relationships with functional areas of the local organization (Medical Affairs, Commercial, Market Access, Legal, etc.) and with Gilead Sciences Global/Regional RA in order to ensure the success of local and international business results from the regulatory point of view.
 </li>
 <li>
 Build and maintain networks with regulatory stakeholders, including decision-makers and influencers.
 </li>
 <li>
 Develop and implement regulatory and clinical trial strategies, and manage negotiations with health authorities.
 </li>
 <li>
 Actively contribute to local and global initiatives that improve regulatory processes.
 
 
 </li>
 </ul>
 
 Professional Experience / Key Skills
 
 
 
 <ul>
 <li>
 Solid experience in total in Regulatory Affairs &amp; Clinical Trials (if possible) related experience in the Pharmaceutical / Biotech Industry. An advanced degree is desirable.
 </li>
 <li>
 Degree in Pharmaceutical Sciences or equivalent discipline is preferred.
 </li>
 <li>
 Proven ability to prioritize, conduct, and manage time to meet project deadlines.
 </li>
 <li>
 Good influencing and negotiating skills. Must be capable of developing and implementing regulatory initiatives and managing negotiations with Regulatory Authorities.
 </li>
 <li>
 Demonstrates leadership skills with a sphere of influence externally, cross-functionally and within the RA and the affiliate.
 </li>
 <li>
 Strong focus on achievement of goals and continuous improvement
 </li>
 <li>
 Solution-oriented and innovative; can identify creative options for resolving issues that respond to multiple stakeholder interests and needs.
 </li>
 <li>
 Having excellence in multiple project management, good communication and interpersonal skills.
 </li>
 <li>
 Be an analytical thinker, problem solver, proactive, initiative taker, creative personality
 </li>
 <li>
 Team player who actively contributes to the team in order to complete tasks, meet goals or manage projects, actively listen others, respect ideas and aim to improve the process.
 </li>
 <li>
 Fluency in spoken and written English.
 </li>
 <li>
 Good decision-making skills are important.
 </li>
 <li>
 Excellent verbal, written, organization skills and interpersonal communication skills required.
 
 
 </li>
 </ul>
 Equal Employment Opportunity (EEO)
 
 
 It is the policy of Gilead Sciences, Inc. and its subsidiaries and affiliates (collectively "Gilead" or the "Company") to recruit select and employ the most qualified persons available for positions throughout the Company. Except if otherwise provided by applicable law, all employment actions relating to issues such as compensation, benefits, transfers, layoffs, returns from layoffs, company-sponsored training, education assistance, social and recreational programs are administered on a non-discriminatory basis (i.e. without regard to protected characteristics or prohibited grounds, which may include an individual&rsquo;s gender, race, color, national origin, ancestry, religion, creed, physical or mental disability, marital status, sexual orientation, medical condition, veteran status, and age, unless such protection is prohibited by federal, state, municipal, provincial, local or other applicable laws). Gilead also prohibits discrimination based on any other characteristics protected by applicable laws.
 
 
 
 For Current Gilead Employees And Contractors
 
 
 
 Please apply via the Internal Career Opportunities portal in Workday.
</div>

Regulatory Affairs Manager

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