itsm specialist

Mind Stream

We are looking for an experienced ITSM Specialist (Arabic Speaker) for Qatar to manage and enhance IT Service Management operations. Must have 6+ years&rsquo; experience in ITSM implementation, ITIL practices, and documentation of procedures. Experience with ServiceNow/BMC Remedy and work in government or enterprise environments preferred. Arabic and English proficiency required.Job Type: Full-timeApplication Question(s):<ul><li>How many years of experience do you have in IT Service Management (ITSM)?</li><li>Have you implemented or supported ITSM tools such as ServiceNow, BMC Remedy, or equivalent?</li><li>Are you bilingual in Arabic?</li><li>What is your current and expected salary? Notice period?</li></ul>

ITSM Specialist (Arabic Speaker) -- Government Sector

We are looking for an experienced ITSM Specialist (Arabic Speaker) for Qatar to manage and enhance IT Service Management operations. Must have 6+ years&rsquo; experience in ITSM implementation, ITIL practices, and documentation of procedures. Experience with ServiceNow/BMC Remedy and work in government or enterprise environments preferred. Arabic and English proficiency required.Job Type: Full-time

ITSM Specialist (Arabic Speaker)- Government Sector

DXC Technology

Key Responsibilities:<ul> <li>Lead the design, development, and implementation of ServiceNow solutions across ITSM, HRSD, and ITOM modules.</li> <li>Collaborate with business and IT stakeholders to gather requirements and translate them into scalable ServiceNow workflows and automations.</li> <li>Apply ITIL framework principles to optimize and align service management processes within ServiceNow.</li> <li>Manage integrations between ServiceNow and external systems to support seamless operations.</li> <li>Provide technical mentorship and leadership to project teams, ensuring quality and adherence to best practices.</li> <li>Stay current with ServiceNow platform updates and industry trends to continuously enhance solution capabilities.</li> <li>Drive continuous improvement initiatives leveraging ServiceNow functionalities to improve IT and HR service delivery.</li> </ul>Required Skills and Experience:<ul> <li>Strong hands-on experience with ServiceNow ITSM, HRSD, and ITOM modules.</li> <li>Solid understanding of ITIL processes and frameworks and their application within ServiceNow environments.</li> <li>Experience in scripting, workflow design, and platform customization.</li> <li>Proven ability to manage and deliver complex ServiceNow projects in a client-facing role.</li> <li>Excellent communication, stakeholder management, and problem-solving skills.</li> <li>Relevant certifications such as ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) for ITSM/HRSD/ITOM, and ITIL Foundation are highly desirable.</li> <li>Bachelor s degree in Computer Science, Information Technology, or related discipline.</li> </ul>

ServiceNow Senior Technical Consultant

<div>Job Description:
Key Responsibilities:<ul><li>
Lead the design, development, and implementation of ServiceNow solutions across ITSM, HRSD, and ITOM modules.</li><li>
Collaborate with business and IT stakeholders to gather requirements and translate them into scalable ServiceNow workflows and automations.</li><li>
Apply ITIL framework principles to optimize and align service management processes within ServiceNow.</li><li>
Manage integrations between ServiceNow and external systems to support seamless operations.</li><li>
Provide technical mentorship and leadership to project teams, ensuring quality and adherence to best practices.</li><li>
Stay current with ServiceNow platform updates and industry trends to continuously enhance solution capabilities.</li><li>
Drive continuous improvement initiatives leveraging ServiceNow functionalities to improve IT and HR service delivery.</li></ul>
Required Skills and Experience:<ul><li>
Strong hands-on experience with ServiceNow ITSM, HRSD, and ITOM modules.</li><li>
Solid understanding of ITIL processes and frameworks and their application within ServiceNow environments.</li><li>
Experience in scripting, workflow design, and platform customization.</li><li>
Proven ability to manage and deliver complex ServiceNow projects in a client-facing role.</li><li>
Excellent communication, stakeholder management, and problem-solving skills.</li><li>
Relevant certifications such as ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) for ITSM/HRSD/ITOM, and ITIL Foundation are highly desirable.</li><li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, or related discipline.</li></ul>
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.</div>

Alghanim INDUSTRIES

Date: 12 Oct 2025
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Job Summary
 
We are looking for a motivated and tech-savvy fresh graduate to join our IT team as an ITSM Analyst . This role is ideal for individuals who are passionate about IT service management and eager to learn and grow in a dynamic environment. You will assist in implementing, maintaining, and troubleshooting ITSM portals and applications, while supporting process automation and service improvement initiatives.
 
Key Responsibilities
 
Assist in the design and implementation of IT Service Management (ITSM) solutions.
 
Support the setup and maintenance of IT processes within the IT portal.
 
Help build and automate workflows to improve service delivery.
 
Log and manage service requests and issues using Ivanti ITSM.
 
Maintain accurate records of requests and workflows in the asset database.
 
Support employee profile management and LDAP integration.
 
Assist in creating reports and dashboards to monitor IT performance.
 
Learn to configure search functions and dashboards within Ivanti.
 
Help maintain and update the service catalog and service request forms.
 
Support approval workflows and email notifications.
 
Assist in managing service categories and roles.
 
Learn to manage voice agents and IVR announcements.
 
Help configure alerts for proactive system maintenance.
 
Support mobile portal widget management and survey reporting.
 
Assist in server/mailbox configuration and software installation via Ivanti Automation.
 
Participate in integration tasks between ISM and EPM.
 
Provide data for weekly service desk reports and publish support documentation.
 
Contribute to staff training and knowledge sharing as needed.
 
Candidate Requirements
 
Education: Bachelor’s degree in Information Technology or a related field.
 
Certifications: ITILv3 certification is a plus but not required.
 
0–1 year of experience in IT or a related field (internships or academic projects are welcome).
 
Skills & Attributes
 
Strong interest in IT service management and automation.
 
Basic understanding of ITSM tools and concepts.
 
Good communication and presentation skills.
 
Ability to prioritize tasks and manage time effectively.
 
Willingness to learn and adapt in a fast-paced environment.
 
Familiarity with IT catalogs and workflow design is a plus.
 
Team player with a proactive attitude.

Alghanim Academy - IT (Full-time opportunity)

Burhan Technology Computer Co. W.L.L.

Job Title: Senior Technical Expert &ndash; ManageEngine ITSM &amp; UEMLocation: Qatar (On-site, Full-time)About the Role:We are seeking an experienced Senior Technical Expert specializing in ManageEngine ITSM (ServiceDesk Plus) and UEM (EndpointCentral) to join our on-site team in Qatar. The ideal candidate will have hands-on expertise in product deployment, configuration, PoCs, and post-sales support, ensuring successful implementation and adoption of ManageEngine solutions for our enterprise customers.Key Responsibilities:<ul><li>Lead proof-of-concept (PoC) implementations and demonstrations for ManageEngine ServiceDesk Plus and EndpointCentral.</li><li>Plan, deploy, and configure ManageEngine ITSM and UEM solutions according to customer requirements and best practices.</li><li>Provide post-sales technical support, troubleshooting, and performance optimization for deployed solutions.</li><li>Collaborate with customers to gather requirements, propose solutions, and ensure smooth onboarding.</li><li>Assist in integration with other IT systems and third-party tools where required (Active Directory, MS SCCM, Intune, etc.).</li><li>Deliver product training, knowledge transfer, and technical documentation for end users and administrators.</li><li>Liaise with ManageEngine support and development teams for issue escalation and resolution.</li><li>Stay updated on ManageEngine product updates, features, and best practices to provide proactive guidance to customers.</li></ul>Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>Minimum 2&ndash;3 years of hands-on experience with ManageEngine ServiceDesk Plus and EndpointCentral.</li><li>Strong understanding of ITSM principles (Incident, Problem, Change, Asset Management).</li><li>Practical experience with UEM functions including patch management, software deployment, remote management, configuration deployment, and vulnerability management.</li><li>Knowledge of Windows Server, Active Directory, networking, and endpoint management concepts.</li><li>Ability to conduct technical workshops, PoCs, and solution demonstrations confidently.</li><li>Excellent troubleshooting and problem-solving skills.</li><li>Strong communication and customer-facing abilities.</li></ul>Preferred Skills:<ul><li>ITIL Foundation Certification or equivalent understanding of IT service management.</li><li>ManageEngine product certifications (advantageous).</li></ul>Job Type: Full-time

Sr. Technical Expert - Manage Engine ITSM & UEM

LinkedIn

<div>
 
 Company Description
 
 
 
 LinkedIn is the world&rsquo;s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We&rsquo;re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that&rsquo;s built on trust, care, inclusion, and fun &ndash; where everyone can succeed.
 
 
 Join us to transform the way the world works.
 
 
 
 Job Description
 
 
 
 Hiring Team Description:
 
 
 LinkedIn is looking for a Staff Enterprise Engineer to transform the Service Management Engineering (SME) function within the Productivity Engineering Operations organization. In this role, you will establish reliability practices for employee-facing systems, design effective observability and monitoring frameworks, and develop automation that minimizes tickets and prevents outages before they occur. You will be part of a cross-functional team owning Critical Incident and Problem Management, Change Management, and IT Data Architecture/Service Portfolio. Each of these functions plays a key role in driving scalability and unlocking options for automation and continuous improvement that will streamline operations and help our Engineering teams improve their products for our employees. This role blends Site Reliability Engineering skills with IT Service Management responsibilities, focusing on strategic impact rather than routine operations. It is a high-impact individual contributor position focused on driving strategic transformation across LinkedIn&rsquo;s employee-facing systems. Prepare SME function to adopt AI technologies across the Operational processes. You will play a key role in evolving service management practices to boost employee productivity, enhance operational resilience, and enable long-term scalability across the organization.
 
 
 At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Lead and mentor a multi-disciplinary team of ITSM professionals across critical incident management, change management, service data architecture (CMDB, service portfolio), and product operations. Provide vision for the team and ensure they have the coaching and support necessary to drive transformation within our organization.
 </li>
 <li>
 Act as a strategic partner to leadership, collaborating to define and execute the vision for modernizing service management across the organization. Work across operations, engineering, engineering compliance and business stakeholders to ensure seamless service delivery and alignment with business needs.
 </li>
 <li>
 Develop and leverage observability insights to improve incident response, problem management, and proactive risk mitigation by ensuring actionable data is used for faster resolution and trend analysis. Identify and set expectations for observability by working closely with Engineering teams to ensure critical systems have proper monitoring and alerting. Act as a primary advocate and key customer for Engineering-led observability initiatives.
 </li>
 <li>
 Build and use monitoring and telemetry data to drive meaningful operational improvements by Engineering teams and ensure Service Management has full visibility into service health.
 </li>
 <li>
 Build and champion automation strategies (including, but not limited to, use of GenAI) to reduce manual processes, improve service efficiency, and minimize employee disruptions within the service management space.
 </li>
 <li>
 Establish and monitor key performance indicators (KPIs) to track the effectiveness of service management processes and drive data-driven improvements. Create and publicly report on metrics such as incident response times, system availability, change success rates, and automation efficiency to ensure continuous service optimization. Run regular operations review with key leadership to provide insights that can help drive decision-making and strategy.
 </li>
 <li>
 Lead and support Critical Incident Management to ensure effective management and swift resolution of high-priority incidents. Serve as an escalation point for critical issues, work with cross functional teams, driving clear communication and rapid response to minimize business impact.
 </li>
 <li>
 Own the Problem Management function to identify root causes, prevent recurring incidents, and drive systemic improvements. Collaborate with cross-functional teams to analyze trends, implement corrective action plans, and proactively identify areas for continuous improvement.
 </li>
 <li>
 </li>
 <li>
 Lead and continuously improve the Change Management process and compliance, ensuring successful deployment of system updates while partnering with engineering and operations teams to minimize risks, maintain system reliability, and balance agility with stability.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Basic Qualifications:
 
 
 <ul>
 <li>
 BA/BS degree in IT Management, Engineering, Computer Science, or related field, or equivalent practical experience.
 </li>
 <li>
 6+ years of experience in SRE, IT operations, or service management, with 3+ years owning ITSM functionality in ServiceNow (or similar platforms).
 </li>
 <li>
 Experience in driving systems reliability, observability, and automation initiatives in complex environments, knowledge of ITIL and ITSM best practices.
 </li>
 <li>
 2+ years of leadership experience, including mentoring, coaching, and guiding cross-functional teams.
 
 
 
 </li>
 </ul>
 Preferred Qualifications:
 
 
 <ul>
 <li>
 10+ years of experience in IT service management, operations, or IT leadership, including 5+ years leading global cross-functional teams.
 </li>
 <li>
 Proven track record in transforming IT service organizations through automation, process improvements, and effective incident/change/data management (CMDB/CSDM).
 </li>
 <li>
 Extensive experience with modern service management and observability platforms (e.g., ServiceNow, Splunk, Datadog, Grafana, JIRA).
 </li>
 <li>
 Skilled in reporting, analytics, and dashboards, with strong SQL expertise for data extraction, manipulation, and analysis.
 </li>
 <li>
 Experience in analytical, problem-solving, and communication skills, with the ability to influence stakeholders at all levels.
 </li>
 <li>
 Comprehensive knowledge of enterprise IT infrastructure, IT logistics, and hardware lifecycle management.
 </li>
 <li>
 ITIL certification and experience working in large-scale engineering organizations within Service Management.
 
 
 
 </li>
 </ul>
 Suggested Skills:
 
 
 <ul>
 <li>
 Site Reliability Engineering (SRE)
 </li>
 <li>
 IT Service Management (ITSM)
 </li>
 <li>
 Observability
 </li>
 <li>
 Automation
 </li>
 <li>
 Strategic Leadership
 </li>
 <li>
 Artificial Intelligence (AI)
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 India Disability Policy
 
 
 
 LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
 
 
 
 Global Data Privacy Notice for Job Candidates
 
 
 
 Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
 
 
</div>

Staff Enterprise Engineer

Search 5538+ Itsm specialist jobs near you this October. New roles added regularly across leading industries. Apply today.

5538 itsm specialist jobs NEAR_ME

ITSM Specialist (Arabic Speaker) -- Government Sector

ITSM Specialist (Arabic Speaker)- Government Sector

ServiceNow Senior Technical Consultant

ServiceNow Senior Technical Consultant

Alghanim Academy - IT (Full-time opportunity)

Sr. Technical Expert - Manage Engine ITSM & UEM

Staff Enterprise Engineer