jr. customer service executive - network operations & support Jobs in Pune

jr. customer service executive - network operations & support

assistant manager - customer service operations Jobs in Pune

assistant manager - customer service operations

customer sales support engineer - pune Jobs in Pune

customer sales support engineer - pune

l2 technical support engineer Jobs in Pune

l2 technical support engineer

manager/senior network and core services engineer Jobs in Pune

manager/senior network and core services engineer

jr customer service executive network operations support

Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Desktop Engineer (IT Operations &amp; Infrastructure)
 
 
 
 
 Role Purpose
 
 
 
 We are looking for a L1 Service Desk Engineer serves as the initial point of contact for users experiencing technical issues, providing first-level support for common software and hardware problems through various channels like phone, chat, and email. Key responsibilities include diagnosing and troubleshooting user-reported issues, escalating complex problems to L2/L3 support, documenting incidents, providing status updates, and ensuring a positive user experience by following Standard Operating Procedures (SOPs) and Knowledge Base (KB) articles. Essential skills for this role are strong communication, customer service, problem-solving, and familiarity with operating systems, hardware, and common IT tools.
 
 
 L1 Support for all sites and office tasks: Video Conferencing, Laptops/Desktops, Wi-Fi, Office software, PS, MFD Printers etc.
 
 
 Other IT management tasks; Connectivity, Internet links etc
 
 
 
 Key Responsibilities / Accountabilities
 
 
 
 <ul>
 <li>
 First Point of Contact:
 
 
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 </ul>
 Serve as the initial contact for end-users reporting technical difficulties, providing a courteous, helpful, and friendly support experience.
 
 
 <ul>
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 Self-Service Support:
 
 
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 </ul>
 Create, update, and maintain self-help resources such as knowledge base articles and documentation to help users resolve their own issues.
 
 
 <ul>
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 Issue Resolution:
 
 
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 </ul>
 Diagnose and resolve basic hardware and software problems, and provide clear, step-by-step instructions to users on how to fix them.
 
 
 <ul>
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 Incident Management:
 
 
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 </ul>
 Address, document, and work on incidents assigned to the service desk team using a Service Desk Management application.
 
 
 <ul>
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 User Account Management:
 
 
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 Perform basic user account management tasks, such as handling user access requests.
 
 
 <ul>
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 Escalation:
 
 
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 Properly escalate unresolved issues to the appropriate higher-level support teams (L1, L2, etc.) and follow up until resolution.
 
 
 <ul>
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 Record Keeping:
 
 
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 Maintain accurate records of customer interactions, support issues, and resolutions in the ticketing system for future reference and analysis.
 
 
 <ul>
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 Adherence to SLAs:
 
 
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 </ul>
 Work in accordance with established Service Level Agreements (SLAs), ensuring that tickets are addressed and resolved within the defined timeframes.
 
 
 <ul>
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 Professional Development:
 
 
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 Engage in continuous self-training and development to enhance technical skills and knowledge, staying updated on new technologies and tools.
 
 
 
 Communication
 
 
 
 
 Qualifications and Experience
 
 
 
 Excellent verbal and written communication skills to interact effectively with users and document issues clearly.
 
 
 <ul>
 <li>
 Technical Skills:
 
 
 </li>
 </ul>
 Strong knowledge of Windows and Mac operating systems, Microsoft Office suite, Outlook, and common desktop applications.
 
 
 <ul>
 <li>
 Problem-Solving:
 
 
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 </ul>
 Demonstrated ability to identify, diagnose, and resolve technical issues efficiently.
 
 
 <ul>
 <li>
 Customer Service:
 
 
 </li>
 </ul>
 A strong commitment to providing excellent customer service and a high level of user satisfaction.
 
 
 <ul>
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 ITIL Knowledge:
 
 
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 </ul>
 Familiarity with the ITIL framework and its associated concepts, such as incident management and service catalog management.
 
 
 <ul>
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 Basic Networking:
 
 
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 </ul>
 Awareness of basic networking concepts, including TCP/IP, DNS, and VPNs.
 
 
 <ul>
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 Adaptability:
 
 
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 Flexibility to work in a dynamic environment, potentially with rotating shifts and holidays, to ensure continuous support.
 
 
 
 Qualification Certifications
 
 
 
 Any bachelor&rsquo;s degree with good communication skills.
</div>

Jr. Customer Service Executive - Network Operations & Support

<div>
 
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 Job Description
 
 
 Technical administration or troubleshooting to ensure the efficient functionality of the solution.
 
 
 Incident Validation, Incident Analysis, Solution recommendation
 
 
 Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions
 
 
 Act as a point of escalation for Level 1 customer service analysts
 
 
 Coordinate with IT teams on escalations, tracking, performance issues, and outages.
 
 
 Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation.
 
 
 Provide recommendations in tuning and optimization of systems, processes, procedures, and policies.
 
 
 Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate.
 
 
 Publish weekly reports and monthly reports on customer service operations activity.
 
 
 
 
 
 Desired Skill sets
 
 
 
 
 
 Good knowledge on implementation, installation, integration troubleshooting and overall functionalities
 
 
 Experience in troubleshooting platform related issues, data backup, restoration, retention
 
 
 Maintains awareness of latest technologies in the domain
 
 
 
 
 
 
 
 
 Required Skills
 
 
 - Routing &amp; Switching
 
 
 - Hands on Experience on SDWAN - Versa/Fortinet/Viptela
 
 
 - VPN Technologies: MPLS VPN, IPSEC VPN, DMVPN
 
</div>

Manager

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Participate in various stages of supply chain processes, in area of procurement/vendor management/logistics/ inventory/quality management to ensure service availability to the customers and at the same time driving cost efficiencies, quality management and timely delivery of orders. This is an operational role which is responsible for delivering results that have direct impact on the achievement of results for projects undertaken as per business requirements.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 The (Services) Category Buyer is responsible for assisting team in planning &amp; overseeing all Procurement sourcing, Contracting with customer &amp; Supplier along with Billing &amp; Invoicing activities -
 
 
 <ul>
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 He / She would be responsible for service procurement for Network &amp; IT Procurement, Fiber, Infra, Mobility, Enterprise O&amp;M &amp; Up-scope and driving various sourcing initiatives to deliver targeted benefits to the business.
 </li>
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 He / She would be responsible for managing end-to-end procurement negotiations, order processing and maintaining the supply of required services.
 </li>
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 He / She will be responsible for Customer &amp; Vendor contract negotiation.
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 He / She will be responsible for Billing &amp; Invoicing.
 </li>
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 He/ She would need to engage with internal user teams to understand of new projects / operations requirements and deals.
 </li>
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 He/ She would need to plan, manage, and maintain strategic vendor relationships and conduct negotiations of major procurement deals.
 </li>
 <li>
 He/ She would need to achieve the required level of category performance objectives (aligned with overall SCM objectives) set by the Category Lead - Services and also ensure that daily operations are at par with practices prevailing in the market.
 </li>
 <li>
 He/ She would need to assess supply and commercial risks and develop mitigation strategies.
 </li>
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 He/ She is responsible for adherence to Annual Procurement Plan, achieving objectives of savings and business velocity.
 </li>
 <li>
 Review procurement volumes by vendor &amp; product class/type, thereby, identify areas for Rate Contracts/Frame Contracts, &amp; finalize the same.
 </li>
 <li>
 Engage with internal user teams for understanding requirements of new projects / Operations requirements &amp; deals.
 </li>
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 Collaborate with key persons including demand &amp; delivery manager to ensure clarity of specifications &amp; SLAs.
 </li>
 <li>
 Managing sourcing &amp; procurement
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 Work with vendors /Planning team - to expedite deliveries and support delivery related challenges.
 </li>
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 Review logistics to make sure they run smoothly.
 </li>
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 Review supply chain inventory and records
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 Analyze data from delivery processes to find bottlenecks and other issues.
 </li>
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 Manage procurement negotiations, order processing and maintaining the supply of required services.
 </li>
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 Ensure vendor compliance to Supply Management Policy and Procedures
 
 
 </li>
 </ul>
 
 Minimum Qualification &amp; Experience
 
 
 
 <ul>
 <li>
 Any Bachelor&rsquo;s Degree. preferred.
 </li>
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 Experience in supply chain management role.
 </li>
 <li>
 7 - 9 years of procurement experience, preferably from a recognized organization(s) in Telecom, IT, Network or Service industry.
 </li>
 <li>
 Demonstrated history of applying sourcing levers to deliver cost savings to the organization in areas related to Services, IT, Networks, Corporate Services, Transportation, Managed Services, Passive Infra projects, IT Security Management, AMC, Office interior &amp; fit- projects, etc.
 </li>
 <li>
 Organizational effectiveness, project and change management
 </li>
 <li>
 Knowledge of supply chain regulation and compliances
 </li>
 <li>
 Strong skills in Microsoft Excel, Word and PowerPoint and in finance (ERP) systems, preferably SAP
 </li>
 <li>
 Experience on working with e-Sourcing platforms
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 Experience in developing category strategies, and executing strategic sourcing exercises
 </li>
 <li>
 Certifications like CIPS / CPSM
 
 
 </li>
 </ul>
 Mandatory Requirement -
 
 
 <ul>
 <li>
 He / She should be well versed in Spanish language (Written &amp; verbal)
 
 
 </li>
 </ul>
 Desired Skill sets
 
 
 <ul>
 <li>
 Strategic Planning
 </li>
 <li>
 Technology and Tools
 </li>
 <li>
 Risk Management
 </li>
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 Strategic Sourcing
 </li>
 <li>
 Procurement process
 </li>
 <li>
 Negotiation Skills
 </li>
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 Spend analysis
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 <li>
 Contract Management with Customer / Supplier
 </li>
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 Supplier Management
 </li>
 <li>
 Fin and Supply Chain
 </li>
 <li>
 Sustainability Practice
 </li>
 <li>
 Supplier Negotiation
 
 
 </li>
 </ul>
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage the end to end RFI, RFP/RFQ processes, with support from Solutions, Delivery.
 </li>
 <li>
 Develop evaluation criteria, and evaluate tender responses for Services along with compliances received from Suppliers
 </li>
 <li>
 Negotiate contracts with suppliers &amp; customer (liaise with legal team)
 </li>
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 Implement negotiated contracts and monitor contractual compliance
 </li>
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 Comply with the Procurement and Supply Chain policies and procedures
 </li>
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 Excellent interpersonal and negotiation skills with a proven ability to create and maintain positive working relationships with vendors, suppliers, shippers, and customers.
 </li>
 <li>
 Expertise in Service procurement before on-boarding vendor.
 </li>
 <li>
 Expertise in contracting management &amp; ensuring risk coverage in contract.
 </li>
 </ul>
</div>

Manager - Supply Chain Management

Alfa Laval

<div>
 Alfa Laval India is looking for a position of Customer Sales Support Executive
 
 
 
 About The Company
 
 
 
 In Alfa Laval, we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining, recycling and purifying process that allow our customers to be better themselves. You will find our work in leading applications for water purification, clean energy, food production, waste processing, pharmaceutical development and much more. The people of Alfa Laval enjoy the freedom to pursue ideas and the resources to see those ideas to become reality, in an environment that welcomes drive, courage and diversity. The result is a company where we all can be very proud of what we do.
 
 
 Our core competencies are in the areas of heat transfer separation, and fluid handling. We are dedicated to optimizing the performance of our customers' processes. our world-class technologies, our systems, equipment, and services must create solutions that help our customers stay ahead.
 
 
 Please feel free to peruse our website www.alfalaval.com .
 
 
 
 The Position / About The Job
 
 
 
 <ul>
 <li>
 The person should be responsible for providing customer total ownership for quotation, order processing, execution, communication &amp; Invoicing for aftersales for given assigned region.
 </li>
 <li>
 An interface between customer and Alfa Laval.
 </li>
 <li>
 Efficient handling of enquiries/RFQs for Customers of specified area/Region including government tenders/complex quotations.
 </li>
 <li>
 Preparation of government tenders, online e-tenders in coordination with external sales team and submission through online portal
 </li>
 <li>
 Coordinate with service centre, evaluate the service repair estimate, prepare repair offer of the equipment in coordination with Service product manager.
 </li>
 <li>
 Efficiently communicate with customer, external sales team and/or segments about the status of quotation.
 </li>
 <li>
 Provide direct support to customer during the quotation process with advanced technical support and all commercial clarification &amp; support to Sales team regarding quotation and tender process
 </li>
 <li>
 Order processing of respective customers/region
 </li>
 <li>
 Order execution, communication, and invoicing
 </li>
 <li>
 Responsible for commercial clearance of orders including collection of payment
 </li>
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 Responsible for clearing order backlog including periodic review with finance team
 </li>
 <li>
 An interface between customer, external sales
 </li>
 <li>
 Support Install base coordinator by providing the equipment details for IB
 </li>
 <li>
 Sense of urgency, proactive/prompt response to customer needs
 </li>
 <li>
 Response time is key performance indicator for both transactional and non-transactional quotes.
 </li>
 <li>
 Be an active team member in ALPS drives
 
 
 </li>
 </ul>
 
 What you can be?
 
 
 
 <ul>
 <li>
 Minimum 2-6 Years experience.
 </li>
 <li>
 Any BE Graduate
 </li>
 <li>
 Strong Commercial Knowledge
 </li>
 <li>
 Good communication skills.
 </li>
 <li>
 Knowledge of MS Office
 </li>
 <li>
 After Sales Support / Order Execution Experience
 
 
 </li>
 </ul>
 
 Location
 
 &ndash; Pune
 
 
 
 Why Should You Apply
 
 
 
 <ul>
 <li>
 We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
 </li>
 <li>
 Exciting place to build a global network with different nationalities to mingle and to learn.
 
 
 </li>
 </ul>
 Your work will have a true impact on Alfa Laval&rsquo;s future success; you will be learning new things every day.
 
 
 
 Physical &amp; Environmental Factors
 
 
 
 Office environment with frequent attendance on the shop floor. Safety equipment required when present on the shop floor &ndash; footwear, hearing, eyewear.
 
 
 Environmental Factors (hazardous materials, work location, work surfaces, exposure).
 
 
 
 "We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.&rdquo;
 
</div>

Customer Sales Support Engineer - Pune

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 Job Description �Responsible for all operations &amp; trouble shooting with respect to installation support, network service configuration. This is an operational role which is responsible for delivering results that have direct impact on the achievement of results for projects undertaken as per business requirements. Responsibilities �Ensure configuration task completion for Enterprise/Wholesale customers with clean deployments within the SLAs. �Conduct change management, turnup and migrations requests �Standard testing and troubleshooting of installs/activation post Provisioning. �Validate wiring connections &amp; schedule dispatches with field operations. �Regularly participates in important projects or activities as a full contributing team member. �Ensure all installation functions are performed in a timely fashion to meet agreed SLA�s/KPI�s �Perform escalation management, wherever necessary and in case project is in jeopardy. Minimum qualification &amp; experience Relevant experience in network infrastructure project management and on field experience Desired Skill sets �Understanding of Provisioning process, Telephone, Internet, Data, Service Activation �Knowledge in switch and router configuration
</div>

Sr Customer Service Executive - MOVE

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 Job Description Drive sales of the region by adding new revenue streams, acquiring new logos or through deep product penetration in market through digital sales. The role is responsible to drive achievement of digital sales targets (OB and revenue) through sales planning, prospecting, relationship building, opportunity identification, qualification, deal pursuit and closures. This is a tactical role which contributes in defining the direction of the operating plans based on the business strategy, with a significant mid-term impact on business unit overall results. Responsibilities - Formulate digital sales strategy to guide medium and long term business growth in the region based on market assessment, regulatory trends, competitive analysis &amp; TCL capabilities - Develop tailored programs to genrate demand across all customer base. Work with marketing team to create necessary digital campaign. Land these campaign through team based on customer specific need. -Support in developing digital marketing collaterals for those products, and conducting customer road shows - Coordinate with other teams such as marketing, sales support, partnership services to support demand generation activities as required - Guide team in developing the market coverage plan along with partners and products and services that could be offered in each market -Building sales pipeline and manage sales projections and revenue forecasts. -Engaging with key customers to understand their requirements and own the fulfilment throughout the sale cycle. -Building account ownership through understanding of customer�s strategic objectives, business requirements, operational challenges, buying decisions, contractual process, internal dynamics and manage key stakeholder expectations. Desired Skill sets � Experience in sales motion cadence associated with forecasting, SFDC management, pipeline/funnel build � Extensive experience in building executive relationships with key customer stakeholders. � Expertise in drafting a Go to market plan for digital sales/ market acquisition strategy."
</div>

Asst. Manager - Global Sales Strategy

Explore 163+ Jr customer service executive network operations support in Pune this December. Find roles across top companies and apply now to boost your career.

163 jr customer service executive network operations support jobs IN Pune

Jr. Customer Service Executive - Network Operations & Support

Jr. Customer Service Executive - Network Operations & Support

Manager

Manager - Supply Chain Management

Customer Sales Support Engineer - Pune

Sr Customer Service Executive - MOVE

Asst. Manager - Global Sales Strategy