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assistant manager customer service operations

Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Title
 
 : L2 Network Specialist &ndash; Routing,
 
 
 Switching, and Firewalls
 
 
 
 Experience
 
 : Minimum 4 years (including 2 years of
 
 
 relevant experience with R&amp;S and Firewall)
 
 
 
 Location
 
 : [Pune]
 
 
 
 Job Description
 
 : We are looking for an
 
 
 experienced
 
 L2 Network Specialist
 
 with strong expertise
 
 
 in
 
 Cisco routers and switches
 
 and
 
 firewall
 
 implementation
 
 
 and configuration. Handson on
 
 Fortinet firewalls and Fortimanager
 
 .
 
 
 The ideal candidate will have a solid background in managing large-scale
 
 
 networks, along with hands-on experience working with wireless controllers.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Design, implement, and manage large-scale network infrastructures involving Cisco routers and switchesand Firewalls
 </li>
 <li>
 Perform configuration, maintenance, and troubleshooting of routing and switching protocols (e.g., OSPF, BGP, EIGRP, STP, VLANs, etc.).
 </li>
 <li>
 Deploy and maintain Fortinet firewalls to secure network operations and enforce robust security policies.
 </li>
 <li>
 Provide advanced L2 support for network issues, ensuring minimal downtime and optimal performance.
 </li>
 <li>
 Collaborate with cross-functional teams to integrate network and security solutions into the existing infrastructure.
 </li>
 <li>
 Develop and document network designs, configurations, and best practices for operations and security.
 </li>
 <li>
 Conduct periodic audits of network configurations and recommend enhancements to improve performance and reliability.
 </li>
 <li>
 Monitor network performance, identify bottlenecks, and propose solutions for optimization.
 </li>
 <li>
 Backup and Patch management
 </li>
 <li>
 Stay current with industry trends, tools, and technologies in networking and security.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Minimum 8 years of overall IT experience, with at least 4 years of relevant experience working with Routing/Switching &amp; Fortigate Firewall.
 </li>
 <li>
 Hands-on experience with Cisco routers, Firewall and switches implementation, configuration, and troubleshooting.
 </li>
 <li>
 Strong knowledge of routing and switching protocols, network design, and optimization.
 </li>
 <li>
 Proficiency in managing Fortinet firewalls, including policy configuration and troubleshooting.
 </li>
 <li>
 Experience working with large network infrastructures in enterprise environments.
 </li>
 <li>
 Strong analytical and problem-solving skills to address complex network challenges.
 </li>
 <li>
 Industry certifications such as CCNA/CCNP, Fortinet NSE 3 or higher, or equivalent are highly desirable.
 </li>
 <li>
 Excellent communication and interpersonal skills to work effectively within a team.
 
 
 </li>
 </ul>
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 Experience with network security integration, including firewall and access control configurations.
 </li>
 </ul>
</div>

Assistant Manager - Customer Service Operations

Reliance Retail

<div>
 
 Job Purpose:
 
 as a Department Manager, you will be responsible for overseeing the operations and personnel within your designated department to ensure efficient functioning and exceptional customer service. You will lead a team of associates, manage inventory, uphold visual merchandising standards, and drive sales within your department.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Team Leadership: Supervise and motivate a team of associates, including recruitment, training, scheduling, and performance management.
 </li>
 <li>
 Customer Service: Ensure all customers receive excellent service through effective communication, product knowledge, and problem-solving skills.
 </li>
 <li>
 Sales and Profitability: Drive sales within your department through effective merchandising, product assortment, and promotional activities. Monitor and achieve sales targets and profitability goals.
 </li>
 <li>
 Inventory Management: Maintain optimal inventory levels by conducting regular stock checks, placing orders, and overseeing replenishment processes.
 </li>
 <li>
 Visual Merchandising: Ensure the department layout and displays are visually appealing, aligned with company guidelines, and drive sales.
 </li>
 <li>
 Operational Efficiency: Implement and uphold operational policies and procedures to ensure the smooth running of the department, including compliance with health and safety regulations.
 </li>
 <li>
 Communication: Act as a liaison between store management and department staff, providing regular updates, feedback, and reporting on departmental performance
 
 
 </li>
 </ul>
 
 KPI's
 
 
 
 <ul>
 <li>
 Achieve AOP
 </li>
 <li>
 SOP Implementation and Adherence in department.
 </li>
 <li>
 People Management
 </li>
 <li>
 Inventory control
 </li>
 <li>
 Competition update
 
 
 </li>
 </ul>
 
 Education
 
 
 
 <ul>
 <li>
 Graduation
 
 
 </li>
 </ul>
 
 Functional / Behavioral competencies required to execute the role :
 
 
 
 <ul>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Number proficiency
 </li>
 <li>
 Customer Centricity
 </li>
 <li>
 Good communication skills
 </li>
 <li>
 Analytical &amp; Presentation Skills
 </li>
 </ul>
</div>

Department Manager - Fashion Factory -  Pune

Air Arabia

<div>
 Date: 7 Nov 2025
 
 
 Company: Air Arabia PJSC (G9)
 
 
 Location:
 
 
 Pune, IN
 
 
 Country: IN
 
 
 Special Note
 
 
 This role comes under "CoreOps Service Private Limited", Air Arabia's newly launched Global Capability Center in Pune, India.
 
 
 CoreOps Services Private Limited (a subsidiary of &ldquo;Air Arabia PJSC&rdquo;) caters to the global business operations of the Air Arabia group and provides operations support to the Air Arabia parent company as well as its subsidiaries, joint ventures and associates worldwide. &ldquo;CoreOps&rdquo; focuses on centralizing, standardizing, and streamlining processes for efficient functioning of the business.
 
 
 
 Job Purpose
 
 
 
 Address and resolve queries from agents, suppliers, and hotels related to B2B travel solutions platform. The primary objective is to ensure that bookings are converted into closed sales in compliance with set service levels, business targets, and standard operational procedures. Training will be provided, making it ideal for individuals with an interest in holidays &amp; travel support services.
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Reconfirm bookings received via system ensuring accuracy and timely confirmations.
 </li>
 <li>
 Convert "on request" bookings to confirmed sales.
 </li>
 <li>
 Keep track of cancellation requests and ensure bookings are canceled with suppliers accordingly.
 </li>
 <li>
 Respond promptly to all email requests and follow up regularly. Liaise with Sales and Product teams to resolve customer issues efficiently
 </li>
 <li>
 Address and respond directly to hotels and suppliers to resolve issues &amp; close complaints, when needed.
 </li>
 <li>
 Follow-up on payments from agents and ensure timely processing of payments to suppliers.
 </li>
 <li>
 Coordinate with other team members to ensure workflow continuity.
 </li>
 <li>
 Support the wider team to prevent disruptions in service delivery.
 </li>
 <li>
 Stay updated on new features and enhancements in the travel system to improve service efficiency and client satisfaction.
 </li>
 <li>
 Identify and solve system errors or limitations, reporting them to the Line Manager as needed.
 </li>
 <li>
 Ensure compliance with operational guidelines and service level agreements (SLAs).
 
 
 </li>
 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
 <ul>
 <li>
 Graduate in Tourism or Hospitality (preferred)
 </li>
 <li>
 IATA certification or Diploma in Hospitality is an advantage
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 0-2 years&rsquo; experience in holidays/ travel industry.
 </li>
 <li>
 Ability to operate and navigate hotel reservation systems effectively.
 </li>
 <li>
 Knowledge of bed banks processes
 </li>
 <li>
 Attention to detail and accuracy in handling bookings requests &amp; cancellations
 </li>
 <li>
 Good communication skills and a proactive approach to learning in a fast-paced environment.
 </li>
 </ul>
</div>

Customer Service Executive - Travel, Pune - India

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Participate in various stages of supply chain processes, in area of procurement/vendor management/logistics/ inventory/quality management to ensure service availability to the customers and at the same time driving cost efficiencies, quality management and timely delivery of orders. This is an operational role which is responsible for delivering results that have direct impact on the achievement of results for projects undertaken as per business requirements.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 The (Services) Category Buyer is responsible for assisting team in planning &amp; overseeing all Procurement sourcing, Contracting with customer &amp; Supplier along with Billing &amp; Invoicing activities -
 
 
 <ul>
 <li>
 He / She would be responsible for service procurement for Network &amp; IT Procurement, Fiber, Infra, Mobility, Enterprise O&amp;M &amp; Up-scope and driving various sourcing initiatives to deliver targeted benefits to the business.
 </li>
 <li>
 He / She would be responsible for managing end-to-end procurement negotiations, order processing and maintaining the supply of required services.
 </li>
 <li>
 He / She will be responsible for Customer &amp; Vendor contract negotiation.
 </li>
 <li>
 He / She will be responsible for Billing &amp; Invoicing.
 </li>
 <li>
 He/ She would need to engage with internal user teams to understand of new projects / operations requirements and deals.
 </li>
 <li>
 He/ She would need to plan, manage, and maintain strategic vendor relationships and conduct negotiations of major procurement deals.
 </li>
 <li>
 He/ She would need to achieve the required level of category performance objectives (aligned with overall SCM objectives) set by the Category Lead - Services and also ensure that daily operations are at par with practices prevailing in the market.
 </li>
 <li>
 He/ She would need to assess supply and commercial risks and develop mitigation strategies.
 </li>
 <li>
 He/ She is responsible for adherence to Annual Procurement Plan, achieving objectives of savings and business velocity.
 </li>
 <li>
 Review procurement volumes by vendor &amp; product class/type, thereby, identify areas for Rate Contracts/Frame Contracts, &amp; finalize the same.
 </li>
 <li>
 Engage with internal user teams for understanding requirements of new projects / Operations requirements &amp; deals.
 </li>
 <li>
 Collaborate with key persons including demand &amp; delivery manager to ensure clarity of specifications &amp; SLAs.
 </li>
 <li>
 Managing sourcing &amp; procurement
 </li>
 <li>
 Work with vendors /Planning team - to expedite deliveries and support delivery related challenges.
 </li>
 <li>
 Review logistics to make sure they run smoothly.
 </li>
 <li>
 Review supply chain inventory and records
 </li>
 <li>
 Analyze data from delivery processes to find bottlenecks and other issues.
 </li>
 <li>
 Manage procurement negotiations, order processing and maintaining the supply of required services.
 </li>
 <li>
 Ensure vendor compliance to Supply Management Policy and Procedures
 
 
 </li>
 </ul>
 
 Minimum Qualification &amp; Experience
 
 
 
 <ul>
 <li>
 Any Bachelor&rsquo;s Degree. preferred.
 </li>
 <li>
 Experience in supply chain management role.
 </li>
 <li>
 7 - 9 years of procurement experience, preferably from a recognized organization(s) in Telecom, IT, Network or Service industry.
 </li>
 <li>
 Demonstrated history of applying sourcing levers to deliver cost savings to the organization in areas related to Services, IT, Networks, Corporate Services, Transportation, Managed Services, Passive Infra projects, IT Security Management, AMC, Office interior &amp; fit- projects, etc.
 </li>
 <li>
 Organizational effectiveness, project and change management
 </li>
 <li>
 Knowledge of supply chain regulation and compliances
 </li>
 <li>
 Strong skills in Microsoft Excel, Word and PowerPoint and in finance (ERP) systems, preferably SAP
 </li>
 <li>
 Experience on working with e-Sourcing platforms
 </li>
 <li>
 Experience in developing category strategies, and executing strategic sourcing exercises
 </li>
 <li>
 Certifications like CIPS / CPSM
 
 
 </li>
 </ul>
 Mandatory Requirement -
 
 
 <ul>
 <li>
 He / She should be well versed in Spanish language (Written &amp; verbal)
 
 
 </li>
 </ul>
 Desired Skill sets
 
 
 <ul>
 <li>
 Strategic Planning
 </li>
 <li>
 Technology and Tools
 </li>
 <li>
 Risk Management
 </li>
 <li>
 Strategic Sourcing
 </li>
 <li>
 Procurement process
 </li>
 <li>
 Negotiation Skills
 </li>
 <li>
 Spend analysis
 </li>
 <li>
 Contract Management with Customer / Supplier
 </li>
 <li>
 Supplier Management
 </li>
 <li>
 Fin and Supply Chain
 </li>
 <li>
 Sustainability Practice
 </li>
 <li>
 Supplier Negotiation
 
 
 </li>
 </ul>
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage the end to end RFI, RFP/RFQ processes, with support from Solutions, Delivery.
 </li>
 <li>
 Develop evaluation criteria, and evaluate tender responses for Services along with compliances received from Suppliers
 </li>
 <li>
 Negotiate contracts with suppliers &amp; customer (liaise with legal team)
 </li>
 <li>
 Implement negotiated contracts and monitor contractual compliance
 </li>
 <li>
 Comply with the Procurement and Supply Chain policies and procedures
 </li>
 <li>
 Excellent interpersonal and negotiation skills with a proven ability to create and maintain positive working relationships with vendors, suppliers, shippers, and customers.
 </li>
 <li>
 Expertise in Service procurement before on-boarding vendor.
 </li>
 <li>
 Expertise in contracting management &amp; ensuring risk coverage in contract.
 </li>
 </ul>
</div>

Manager - Supply Chain Management

Design Cafe

<div>
 
 Design Cafe is hiring Center Sales Manager for Pune (YEARAWADA STORE)
 
 
 
 
 
 
 Address: Unit No.2G04, CREATICITY MALL, opposite Golf Course, off Airport Road, Shastrinagar, Yerawada, Pune, Maharashtra 411006
 
 
 
 
 
 
 
 Experience - 7 to 10 years
 
 
 
 
 Industry Preference - Looking for Candidate from Interior Design Firm only
 
 
 
 
 
 
 Center Sales Manager reports to the Business Head -Region. He/She will be managing a Team of
 
 
 Sales Manager who is in charge of managing the assigned Experience Center&rsquo;s Sales by developing
 
 
 business plans, meeting planned goals and coordinating with the channel partnering on lead
 
 
 generation.
 
 
 
 
 
 He/She is responsible in achieving growth and hitting sales targets by successfully managing the
 
 
 sales team. Designing and implementing a strategic sales plan that expands company's customer
 
 
 base and ensure it's strong presence. Managing recruiting, objectives setting, coaching and
 
 
 performance monitoring of sales representatives.
 
 
 
 
 
 
 Responsibilities :
 
 
 
 
 
 <ul>
 <li>
 Managing EC sales by developing a business plan that covers sales, revenue, and expense
 </li>
 <li>
 controls.
 </li>
 <li>
 Meeting planned sales goals.
 </li>
 <li>
 Setting individual sales targets with the sales team.
 </li>
 <li>
 Tracking sales goals and reporting results as necessary.
 </li>
 <li>
 Overseeing the activities and performance of the sales team.
 </li>
 <li>
 Coordinating with channel partnering team on lead generation.
 </li>
 <li>
 The ongoing training of your salespeople.
 </li>
 <li>
 Developing your sales team through motivation, counseling, and product knowledge
 </li>
 <li>
 education.
 </li>
 <li>
 Promoting the organization and products.
 </li>
 <li>
 Understand our ideal customers and how they relate to our products.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 
 Qualifying candidate should hold be an MBA/Graduate in business or related field.
 
 
 A minimum of 8-12 years of experience in planning and implementing sales strategies is a must.
 
 
 &bull; Experience in customer relationship management.
 
 
 &bull; Experience managing and directing a sales team.
 
 
 &bull; Excellent written and verbal communication skills.
 
 
 &bull; Dedication to providing great customer service.
 
 
 &bull; Ability to lead a sales team.
 
 
 
 
 
 Intrested ,Drop in your profile at rajshree.dayal@designcafe.com
 
</div>

Center Sales Manager - Pune (Yerawada Store)

ZARA

<div>
 
 As a section manager in one of our stores, you will be responsible for the following
 
 
 duties:
 
 
 a) Customer Service Management
 
 
 To understand, anticipate and satisfy the needs of a customer, to have an active
 
 
 presence at the point of sale, and to be responsible for the correct handling of
 
 
 complaints and returns.
 
 
 b) Product Management
 
 
 Correctly controlling the product in your section to meet sales objectives assigned
 
 
 by direction, and to transmit the relevant information in terms of the product, to
 
 
 make orders effectively, to have an active presence and help organise the process
 
 
 of receiving merchandise, to be responsible for optimising the stock.
 
 
 c) Section image
 
 
 To guarantee a correct image for their team and their section, to be responsible for
 
 
 applying merchandise criteria to their section, to help the store manager with the
 
 
 maintenance and cleanliness of the store.
 
 
 d) Staff Management
 
 
 To select, train, develop, maintain and organise the store team. To be responsible
 
 
 for selecting the best people for the post, and help with their integration into the
 
 
 company, to organise personnel and control budgets for internal personnel.
 
 
 e) Budget control
 
 
 To control and protect all store assets, to inform the store manager about the
 
 
 provision of material for their section, to organise the inventory and control wastage in
 
 
 their section in line with the objectives of the company, and to be responsible for
 
 
 complying with all the rules for using the cash registers and the administrative
 
 
 procedures of the company.
 
</div>

Department Manager

Ileseum Clubs

<div>
 
 
 "Inspire. Unite. Excel. &ndash; Empowering communities and celebrating the joy of club life with
 
 
 
 
 visionary leadership and a passion for sports and wellness."
 
 
 
 
 
 
 
 The Role:
 
 
 
 General Managers (GM) play a critical role in the Ileseum eco system and model. GMs are the bridge between the daily activities at the Clubs and the objective, direction and goals of Ileseum Clubs. The role goes beyond day-to-day operations but involves instilling the Ileseum culture in every employee, the Joy of Club Life for every member and building vibrant and strong communities. We deeply believe that the club evolves as an extension of the GM&rsquo;s personality, traits and ethics.
 
 
 
 
 
 
 What You&rsquo;ll Be Responsible For:
 
 
 
 
 
 Leadership &amp; Team Management:
 
 
 
 <ul>
 <li>
 Oversee, guide and manage club teams including Sales, Customer Service, Facilities Management, Trainers &amp; Fitness staff, banquets, and support staff, including housekeeping, lifeguards, swimming coaches etc.
 </li>
 <li>
 Periodically review and monitor the team&rsquo;s performance in terms of productivity, behavioral excellence, customer centricity and adherence to SOPs.
 </li>
 <li>
 Plan and put up staffing requirements for efficient club operations (considering a rational mix of employment types i.e. full time, part time, outsourced etc.).
 </li>
 <li>
 Ensure EDAP (Employee Development and Assessment Plan) set up for all team members, contribute in staff appraisals by providing constructive feedback, carry out mid-term assessments and addressing areas for improvement, if any.
 </li>
 </ul>
 
 
 
 
 
 
 Club Operations:
 
 
 
 <ul>
 <li>
 Lead the complete club operations that includes developing and executing operational policies, procedures, and standards to ensure seamless and top-tier service delivery across all departments.
 </li>
 <li>
 Direct the groundskeeping and maintenance teams to ensure the park and walking lanes are impeccably maintained, clean, and safe for all users.
 </li>
 <li>
 Prepare and submit detailed reports on the findings of the daily walks, including recommendations for repairs, maintenance, and other necessary actions.
 </li>
 </ul>
 
 
 
 
 
 
 Wellness, Yoga &amp; Meditation Services:
 
 
 
 <ul>
 <li>
 Oversee the daily management of the wellness center, including services, staffing, and equipment.
 </li>
 <li>
 Curate and schedule a dynamic calendar of wellness offerings, including yoga, Pilates and meditation sessions etc., led by qualified and certified instructors.
 </li>
 </ul>
 
 
 
 
 
 
 Financial Management:
 
 
 
 <ul>
 <li>
 Develop and monitor P&amp;L plans and departmental targets.
 </li>
 <li>
 Ensure proper billing, vendor management, and cost optimization.
 </li>
 </ul>
 
 
 
 
 
 
 Sales and Marketing:
 
 
 
 <ul>
 <li>
 Create and implement strategies to grow membership and service sales.
 </li>
 <li>
 Gather customer feedback and enhance experience to improve retention and satisfaction
 </li>
 </ul>
 
 
 
 
 
 
 Academies &amp; Value Added Services:
 
 
 
 <ul>
 <li>
 Supervise the operation of the Academy and all value-added services such as personal training services, ensuring programs are aligned with customer needs and market trends.
 </li>
 <li>
 Ensure adherence to safety protocols, training standards, and client satisfaction.
 </li>
 <li>
 Guide and monitor the fitness teams accordingly.
 </li>
 </ul>
 
 
 
 
 
 
 Strategic Planning &amp; Business Development:
 
 
 
 <ul>
 <li>
 Work closely with the Management to develop long-term strategic goals for Club&rsquo;s growth, devise roadmap for executing the plans and periodic reviews to gauge the success.
 </li>
 <li>
 Identify new business opportunities, such as strategic partnerships, corporate memberships, and new service offerings.
 </li>
 <li>
 Evaluate customer feedback and market demand to guide decision making for future development and new service offerings.
 </li>
 </ul>
 
 
 
 
 
 
 Reporting &amp; Performance Evaluation:
 
 
 
 <ul>
 <li>
 Prepare and present monthly reports on operational performance, financial status, membership trends and customer satisfaction and growth plans.
 </li>
 <li>
 Ensure daily reports and dashboards (i.e. daily sales report, daily club walk through report etc., walk-in reports etc.) are updated and shared.
 </li>
 <li>
 Keeping track of operational expenses, such as salaries, utilities, maintenance, and marketing, and ensuring they are within budget.
 </li>
 <li>
 Calculating and sharing with Accounts / Finance team the incentives and commissions of various team members who are eligible for the same in a timely and accurate manner.
 </li>
 <li>
 Calculating and sharing with Accounts / Finance team the incentives and commissions of various team members who are eligible for the same in a timely and accurate manner.
 </li>
 <li>
 Evaluating staffing levels and schedules to ensure that they meet the needs of the club while optimizing costs.
 </li>
 </ul>
 
 
 
 
 
 
 IT &amp; App Utilization:
 
 
 
 
 Ensure all necessary data is entered in the Club CRM system and any other mode that has been established for sharing data &amp; reports.
 
 
 
 
 
 
 
 Member Satisfaction and Customer Centricity:
 
 
 
 <ul>
 <li>
 Ensure that all necessary points have access control systems and are operational at all times.
 </li>
 <li>
 Serve as the face of the club, fostering strong, personalized relationships with members. Proactively engage with members, address feedback, and anticipate their needs to guarantee the highest levels of satisfaction and retention.
 </li>
 <li>
 Develop a monthly event calendar and ensure that events are conducted professionally and as per Ileseum standards and promotes community building.
 </li>
 <li>
 Create communities such as sports, outdoor, running, book clubs etc. and ensure regular participations and events as required.
 </li>
 </ul>
</div>

General Manager

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