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junior customer service coordinator

Upbeatz Investments

We are looking for a proactive and organized Customer Service Coordinator to join our team. The ideal candidate will play a key role in supporting customer interactions, coordinating sales follow-ups, and ensuring smooth communication across departments while maintaining accurate data organization.Key Responsibilities<ul><li>Coordinate with customers to ensure timely responses and effective service delivery</li><li>Follow up on sales activities, inquiries, and customer requirements</li><li>Prepare and maintain reports related to customer interactions and sales progress</li><li>Collaborate with internal teams to ensure smooth workflow and customer satisfaction</li><li>Maintain organized records, data storage, and documentation systems</li><li>Support administrative and operational tasks related to customer service functions</li></ul>Requirements<ul><li>Strong communication and interpersonal skills</li><li>Excellent organizational and multitasking abilities</li><li>Attention to detail and data management skills</li><li>Ability to work collaboratively with cross-functional teams</li><li>Proficiency in MS Office / Google Workspace (preferred)</li><li>Prior experience in customer service, coordination, or administrative roles is an advantage</li></ul>What We Offer<ul><li>Supportive and collaborative work environment</li><li>Opportunities for professional growth and development</li><li>Competitive compensation package</li></ul>If you are organized, customer-focused, and enjoy working in a dynamic team environment, we encourage you to apply.Job Type: Full-time

Junior Customer Service Coordinator

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 JOB TITLE
 
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Customer Service Coordinator - Temporary | MAF Properties | Central Region
 
 
 
 ROLE SUMMARY
 
 
 
 The position is responsible for supporting overall execution and delivery of the bespoke Customer Service program in a specific MAF Mall. Mainly responsible for the day-to-day smooth operations of the Customer Service Information Desk, ensuring that all customer service-related activities are carried out in accordance with the process and procedures, and the services provided are of the highest-level standards to ensure effortless, unforgettable, and sensorial customer experience.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Maintain up-to-date knowledge of mall assets, services, layouts, stores, and promotions to ensure smooth Customer Service desk operations.
 </li>
 <li>
 Ensure efficient daily operations of the Customer Service Information Desk in line with established policies, procedures, and management guidance.
 </li>
 <li>
 Deliver exceptional customer service by assisting with inquiries, directions, promotions, calls, and assigned mall services while maintaining a professional, courteous attitude.
 </li>
 <li>
 Handle and resolve customer complaints across all channels professionally within SLA, escalating issues when required.
 </li>
 <li>
 Coordinate closely with tenants, retailers, and internal departments (security, maintenance, etc.) to ensure smooth operations and issue resolution.
 </li>
 <li>
 Manage customer services and programs such as gift cards, loyalty programs, valet, stroller/wheelchair rentals, gift wrapping, lost &amp; found, and other mall services.
 </li>
 <li>
 Ensure accurate inventory control, proper payment handling, compliance with finance procedures, and reporting of discrepancies or shortages.
 </li>
 <li>
 Uphold company image, grooming standards, code of conduct, and values; support marketing events, maintain mall appearance, tenant relations, directories, and provide required reports.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in any field is required
 </li>
 <li>
 Minimum of 2+ years&rsquo; experience in the Customer Service field.
 </li>
 <li>
 Experience should be within a reputed shopping centre or luxury hotel environment.
 </li>
 <li>
 Experience may be gained within the GCC or internationally.
 </li>
 <li>
 Strong customer-facing experience in a premium service environment is preferred.
 </li>
 <li>
 For internal MAF Candidates, 1+ years&rsquo; work experience in current position
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Customer Service Coordinator - Temporary

JKR IT

Job Summary:We are looking for a highly organized Technical Coordinator to streamline our Home Appliance Service operations. In this role, you will act as the central link between our customers, internal technicians, and 3rd party service contractors. You will be responsible for the daily coordination of service requests, tracking spare parts inventory, and ensuring that all service partners deliver quality work on time.Key Responsibilities:1. Service Coordination &amp; Dispatching:<ul><li>Job Assignment: Receive service requests from the call center/system and efficiently allocate them to either internal technicians or 3rd party contractors based on location, skill set, and workload.</li><li>Scheduling: Coordinate daily routes and schedules to ensure timely attendance and minimize travel time.</li><li>Monitoring: Track the status of open jobs in real-time, ensuring technicians and contractors update job statuses promptly (e.g., &quot;Job Started,&quot; &quot;Pending Parts,&quot; &quot;Completed&quot;).</li></ul>2. Contractor &amp; Team Oversight:<ul><li>3rd Party Liaison: Serve as the primary point of contact for external service providers. Assign them jobs and follow up daily to ensure they meet the company's response time targets.</li><li>Quality Checks: Review job cards and service reports submitted by contractors to ensure the work done matches the invoice claims.</li><li>Support: Assist internal technicians and contractors with technical information or trouble-shooting advice when needed.</li></ul>3. Spare Parts Inventory Coordination:<ul><li>Stock Issuance: Coordinate the daily issuance of spare parts to internal technicians and track their consumption.</li><li>3rd Party Supply: Manage the sale or supply of required parts to 3rd party contractors, ensuring accurate billing and documentation.</li><li>Stock Control: Monitor stock levels in the main store and technician vans. Alert management when re-ordering is needed to prevent stockouts of critical items.</li><li>Returns: Handle the return of defective parts (warranty parts) from technicians/contractors and label them for claim processing.</li></ul>4. Administrative &amp; Reporting Duties:<ul><li>Verify and process labor claims and invoices from 3rd party contractors before passing them to finance.</li><li>Prepare daily/weekly reports on:</li><li>Pending jobs.</li><li>Technician productivity.</li><li>Contractor performance.</li><li>Handle customer escalations related to scheduling delays or parts availability.</li></ul>Requirements:<ul><li>Experience: Minimum 5&ndash;7 years in the Home Appliances/Electronics service sector, with experience in coordination, dispatching, or store supervision.</li><li>Technical Understanding: Familiarity with home appliance parts and repairs (Refrigerators, ACs, Washing Machines) is essential to effectively coordinate with technical teams.</li><li>Vendor Management: Experience working with or monitoring outsourced service providers.</li><li>Skills:</li><li>Excellent organizational and time-management skills.</li><li>Proficiency in Excel and Service Management/CRM software.</li><li>Strong communication skills to liaise between management, customers, and contractors.</li><li>Language: Fluency in English is required; Arabic is highly preferred for dealing with local customers and contractors.</li></ul>How to Apply:Interested candidates, please send your CV to hrad@jkrholdings.com with the subject line &quot;Technical Coordinator Application &ndash; Bahrain&quot;.Job Type: Full-timePay: From BD300.000 per monthApplication Question(s):<ul><li>Visa Status: Do you have a transferable visa/residency in Bahrain</li><li>Technical Knowledge: &quot;Are you familiar with the spare parts and repair processes for major appliances (ACs, Refrigerators, Washing Machines)</li></ul>Experience:<ul><li> HA or Electronics Repair: 3 years (Required)</li><li>Coordination Exp: 2 years (Required)</li></ul>Language:<ul><li>English and Arabic (Required)</li></ul>License/Certification:<ul><li>Bahraini driving license (Required)</li></ul>Location:<ul><li>Manama (Required)</li></ul>

Technical Coordinator – Home Appliances

Hire Fellows

<div>
 As a Junior Customer Experience Associate, you will support the launch of a live shopping platform in GCC that combines live streams and real-time auctions. This role combines customer support, seller assistance, and live operations coordination, helping ensure smooth execution of live events and excellent customer experiences.
 
 
 You will assist in onboarding and supporting sellers, helping customers with orders, and ensuring live shows run seamlessly. This is a hands-on role suited to someone who thrives in fast-paced, dynamic environments and is motivated by learning, ownership, and impact.
 
 
 
 Main Responsibilities
 
 
 
 <ul>
 <li>
 Reply to customers via chat and calls
 </li>
 <li>
 Help buyers with orders, returns, and product questions
 </li>
 <li>
 Follow up until problems are fully solved. Never leave a customer hanging
 </li>
 <li>
 Turn feedback from customers &amp; sellers into product &amp; ops improvements
 </li>
 <li>
 Work with fulfilment, product, Account Management, and other departments when needed
 </li>
 <li>
 Represent Siin with warmth, clarity, and professionalism
 </li>
 <li>
 Act like an owner in every decision you make
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Some experience in customer service is a plus, but not required
 </li>
 <li>
 Strong ownership mindset and willingness to learn in a fast-moving environment
 </li>
 <li>
 Good communication and relationship-building skills
 </li>
 </ul>
</div>

Junior Customer Experience Associate

As a Junior Customer Experience Associate, you will support the launch of a live shopping platform in GCC that combines live streams and real-time auctions. This role combines customer support, seller assistance, and live operations coordination, helping ensure smooth execution of live events and excellent customer experiences.
 You will assist in onboarding and supporting sellers, helping customers with orders, and ensuring live shows run seamlessly. This is a hands-on role suited to someone who thrives in fast-paced, dynamic environments and is motivated by learning, ownership, and impact.
 
Main responsibilities
 <ul>
<li>Reply to customers via chat and calls</li>
<li>Help buyers with orders, returns, and product questions</li>
<li>Follow up until problems are fully solved. Never leave a customer hanging</li>
<li>Turn feedback from customers & sellers into product & ops improvements</li>
<li>Work with fulfilment, product, Account Management, and other departments when needed</li>
<li>Represent Siin with warmth, clarity, and professionalism</li>
<li>Act like an owner in every decision you make</li>
</ul>
Requirements: 
<ul>
<li>Some experience in customer service is a plus, but not required</li>
<li>Strong ownership mindset and willingness to learn in a fast-moving environment</li>
<li>Good communication and relationship-building skills</li>
</ul>

Onyx By Rotana

We are currently seeking for passionate and dynamic Events professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.As a Events Coordinator you are responsible to handle all the administrative requirements of the Events office whereby your role involves maintaining an organized, systematic and updated filing system in order to ensure easy accessibility to required data and avail loss of data from the hardware and will include key responsibilities such as:<ul><li>Prepare and type Events team&rsquo;s offer letters, update the Events database system and ensure it is reviewed and properly checked before handing it for signature</li><li>Compose letters, memos, faxes and other mail on behalf of the Director of Catering &amp; Events and other executives</li><li>Maintain a prompt and accurate follow up and trace system for all correspondences</li><li>Handle all incoming calls and guest&rsquo;s inquiries in the absence of the Events team and channel to the concerned if the inquiry requires immediate action</li><li>Ensure that the Events month end report is accomplished and submitted on time</li><li>Ensure that all correspondence and offers related to the events team goes out within maximum of 24 hours</li><li>Communicate well at all levels dealing with the various administrative demands placed by the pressurized working environment</li><li>Ensure that all equipment is in proper working order and cultivate care for all equipment used</li></ul>SkillsEducation, Qualifications &amp; Experiences You should ideally have a college diploma and relevant previous work experiences. Good computer skills and perfect command of English is a must and any other language skills beside will be an asset.Knowledge &amp; Competencies The ideal candidate will be courteous, able to work with minimal supervision, be discreet and capable of dealing with high level of confidentiality. You are self motivated and with a positive attitude, the ability to think laterally and undertake initiatives, along with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player with a concern for quality, while possessing following additional competencies:Job Type: Full-time

Events Coordinator

Wyndham Hotels & Resorts EMEA

<div>
 The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests and coordinating the duties of the front desk.
 
 
 
 Main tasks
 
 
 
 <ul>
 <li>
 Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.
 </li>
 <li>
 Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to etiquette, help guests with their inquiries, taking reservations and performing administrational tasks.
 </li>
 <li>
 Be familiar with all the Front Office software required for the Front Office Agent.
 </li>
 <li>
 Ensure that all hotel standards are met when serving the guests and handling information.
 </li>
 <li>
 Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
 </li>
 <li>
 Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
 </li>
 <li>
 Review Front Office log and Trace File daily.
 </li>
 <li>
 Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
 </li>
 <li>
 Be familiar with all in-house groups.
 </li>
 <li>
 Be aware of closed out and restricted dates.
 </li>
 <li>
 Assist Front Desk and Guest Service Manager in performing coordinator duties.
 </li>
 <li>
 Be familiar with hospitality terminology.
 </li>
 <li>
 Have knowledge of emergency procedures and assist as needed.
 </li>
 <li>
 Use proper etiquette at all times when communicating with guests and associates.
 </li>
 <li>
 Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
 </li>
 <li>
 Maintain and market promotions and guest programs.
 </li>
 <li>
 Maintain a clean work area.
 </li>
 </ul>
</div>

Front Desk Agent

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