account manager

key account manager

CoreEL Technologies

<div>
 
 
 Responsibilities:
 
 
 
 &bull; Achievement of revenue targets, New Product Sales (NPS) &amp; AMC revenue for Siemens PCB , Mechanical design &amp; simulation tools from West &amp; North region customers
 
 
 &bull; Forecasting and developing annual sales quota for region and ensuring that the quarterly and annual Sales targets are met.
 
 
 &bull; Accurately Forecast business and funnel generation activities within the territory.
 
 
 &bull; Develop , maintain, and execute a Territory plan for Automotive, Industrial, Semicon, Defense &amp; new startups.
 
 
 &bull; Develop and implement new sales/Marketing initiatives and strategies.
 
 
 &bull; Work closely with the Application engineering team to ensure continuous customer demo/ support
 
 
 &bull; Identify new market opportunities and accountable for new client acquisition as per the assigned targets.
 
 
 
 
 
 
 Minimum Qualifications:
 
 
 
 &bull; BE Electronics /BE Mechanical with MBA in Sales/Marketing [Preferably]
 
 
 &bull; min. 3-5 years of experience in either PCB, CAD, CAE , Simulation software sales.
 
 
 
 
 
 
 Preferred Qualifications:
 
 
 
 &bull; Minimum 3-5 years of effective solution selling experience to commercial accounts from different industry vertical such as, Automotive, A&amp;D suppliers, Industrial , Semicon, Engineering Services etc
 
 
 &bull; Good track record in Sales quota achievement &amp; new logos acquisition
 
 
 &bull; Demonstrated experience to balance volume and strategic sales.
 
 
 &bull; Highly analytical but balanced with commercial selling ability and strong negotiation skills.
 
 
 &bull; Should have experience in selling to Senior Executives and Department Heads
 
 
 &bull; Self-motivated and goal driven, creative, high-energy and a strong team player.
 
 
 &bull; Strong work ethics and organized, quick learner.
 
</div>

Key Account Manager

MakeMyTrip

<div>
 Role: Business Development Manager
 
 
 Level: Senior Executive
 
 
 Reporting To: Zonal Manager
 
 
 Location: Pune
 
 
 
 About The Function
 
 
 
 In sync with the evolving preferences of 64% of Indian travelers, MakeMyTrip redefines travel experiences with Alternate Accommodation. The distinctive offerings go beyond conventional stays from Private Villas and Apartments to Houseboats, Treehouses, and Tents/Camps.
 
 
 As a key growth business, MakeMyTrip has rapidly expanded to meet the rising demand for unconventional travel. Elevate your journey with us, whether it's a shared space with private rooms or an entire property for an exclusive retreat.
 
 
 
 About The Role
 
 
 
 The incumbent will be responsible for connecting and engaging with Villas, Apartments, Homestays and premium vacation rentals. The person will also be responsible for end to end key account management and driving sustainable performance of the region. The role involves travelling to different cities in the portfolio and providing expertise, metrics, analysis and recommendations based on the industry's best practices to the partners.
 
 
 
 What Will You Be Doing
 
 
 
 <ul>
 <li>
 Relationship and Account Management:
 
 
 </li>
 </ul>
 The Person will be responsible for connecting and engaging with partners
 
 
 End to end account management and driving sustainable performance of their portfolio
 
 
 <ul>
 <li>
 Portfolio Management and Driving Growth:
 
 
 </li>
 </ul>
 Grow net revenue in the market by producing business plans to achieve revenue goals, ensuring inventory levels exceed demand throughout the market and rate competitiveness across multiple available platforms
 
 
 <ul>
 <li>
 Data Analysis and Reporting:
 
 
 </li>
 </ul>
 Establish and maintain supplier relationships, train partners on our extranet and the business, review monthly production reports &amp; provide feedback to contracted properties and plan and execute market site visits
 
 
 Create market intelligence reports, prepare geography wise and service wise sales plans. Share insights on market and industry with the clients and internal stakeholders.
 
 
 <ul>
 <li>
 Negotiating:
 
 
 </li>
 </ul>
 Ensure networking, deal initiation, negotiation &amp; deal closure with the clients. Strategize in order to market the property in an improved manner. It helps partners to serve the needs of their customers and at the same time grow their businesses
 
 
 
 Qualification &amp; Experience
 
 
 
 <ul>
 <li>
 Masters degree from a reputed institute with 2-6 years of experience in sales/Travel Trade/ Key Account Management/ Contracting/B2B Sales.
 </li>
 <li>
 Experience in handling multiple accounts as a partner is preferred.
 </li>
 <li>
 Proficiency in MS Excel and MS Power-point.
 
 
 </li>
 </ul>
 
 Key Success Factors For The Role
 
 
 
 <ul>
 <li>
 Strong communication skills, Influencing skills, great interpersonal &amp; stakeholder management skills.
 </li>
 <li>
 High on energy, team player coupled with a great attitude.
 </li>
 <li>
 Proficiency in MS Excel and MS Power-point.
 </li>
 </ul>
</div>

Business Development Manager - Pune

XP Power

<div>
 
 Company Description
 
 
 
 We are committed to our culture that values Customer Focus, Flexibility, Knowledge, Speed and Integrity. Joining our team means you will work in a high performing global company where employees collaborate and strive for excellence.
 
 
 
 Job Description
 
 
 
 We are looking for an energetic, highly driven individual to join our Sales team and grow new business with key customers in the North-West Region. This role will be stationed in Bangaluru.
 
 
 As an Account Manager, you will be working closely with hardware engineering and purchasing contacts directly. The ability to develop an expertise in XP's power supply products with an in-depth knowledge of our industry are keys to success.
 
 
 
 Your Areas Of Responsibilities Include The Following
 
 
 
 
 Sale Management
 
 
 
 <ul>
 <li>
 Prospect and identify new customers and opportunities.
 </li>
 <li>
 Manage and retain existing customer to develop new programs.
 </li>
 <li>
 Assist customer in resolving technical issues.
 </li>
 <li>
 Listen and understand customer needs and requirements to differentiate our solution from competitors.
 </li>
 <li>
 Update and maintain Salesforce Database
 </li>
 <li>
 Follow up and update on Project status.
 </li>
 <li>
 Follow up with customers and update on forecast
 </li>
 <li>
 To follow through the sales process from order to shipment.
 </li>
 <li>
 Create and adapt strategies to meet productivity and revenue goals.
 </li>
 <li>
 Visit customers regularly while building personal working relationships with key hardware engineering and purchasing contacts
 </li>
 <li>
 Identify the customers in your region which have a sizable spend in power supply products and are attracted to XP Power&rsquo;s value proposition.
 </li>
 <li>
 Create and maintain a focus account list which describes the customers that drive your productivity.
 
 
 
 </li>
 </ul>
 
 Customer Service
 
 
 
 <ul>
 <li>
 Manage customer complaints and RMA returns.
 </li>
 <li>
 Maintain and update Salesforce Contact Database
 </li>
 <li>
 Focus on the total customer experience in all interactions with customers and partners.
 
 
 
 </li>
 </ul>
 
 System and Processes
 
 
 
 <ul>
 <li>
 Improve effectiveness and efficiency on existing systems and work procedures.
 </li>
 <li>
 Work closely with the inside sales, quality engineers, application engineers with other supporting staffs.
 
 
 
 </li>
 </ul>
 
 Local Management
 
 
 
 <ul>
 <li>
 Assist and facilitate local sales team in Program/Project management, Booking and Shipping, Market Segmentation etc..
 </li>
 <li>
 Manage local office and HR matters.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum 5 years' experience in promoting Power supply with good knowledge of Power Supplies (SMPS, Dc-Dc converter) and power electronics
 </li>
 <li>
 Ability to work independently
 </li>
 <li>
 Proven ability to expertly negotiate and close net-new opportunities.
 </li>
 <li>
 An exceptional communicator &ndash;someone who is articulate, confident, self-aware and personable.
 </li>
 <li>
 Proven record of meeting and exceeding targets in Business development.
 </li>
 <li>
 Disciplined in maintaining data in Salesforces or similar CRM systems
 </li>
 <li>
 Candidate must be comfortable working in PUNE
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 XP Power provides a safe and healthy working environment that is stimulating and collegiate, where employees are empowered to make a real difference. We place our people at the heart of everything we do. We understand that if we provide our people with the ultimate experience, they will provide the ultimate experience to our customers.
</div>

Technical Sales Manager - India

Onit

<div>
 
 About Onit
 
 
 
 We're redefining the future of legal operations through the power of AI. Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions.
 
 
 We&rsquo;re a team of innovators using
 
 AI at the core
 
 to help legal departments become faster, smarter, and more strategic. As we continue to grow and expand the capabilities of our new AI-centric platform, we&rsquo;re looking for bold thinkers and builders who are excited to shape the next chapter of legal tech.
 
 
 If you're energized by meaningful work, love solving complex problems, and want to help modernize how legal teams operate, we&rsquo;d love to meet you.
 
 
 
 Position Summary
 
 
 
 We are seeking a dedicated and motivated individual for the role of Customer Success Manager Scale, specializing in our scale/ SMB segment . This position will play a critical role in driving customer satisfaction, best-practice adoption, and long-term account health across Onit&rsquo;s client relationships. This role requires a proactive, high-impact individual who excels in aligning internal teams with customer goals, building strong cross-functional partnerships, and cultivating lasting client value. You will serve as a strategic voice of the customer internally while ensuring the successful retention and growth of key accounts. Your efforts will directly impact customer experience, renewals, expansion, and overall platform success across a portfolio of high-value clients.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Own the success strategy for Onit's customers in the scale, ensuring long-term satisfaction, retention, and growth.
 </li>
 <li>
 Drive adoption in our scalable programs such as Office Hour and Ask Me Anything sessions as well as host these sessions.
 </li>
 <li>
 Serve as the advocate for account base, building trusted partnerships with client stakeholders (e.g., Legal Ops, Finance, IT).
 </li>
 <li>
 Act as a thought partner and product champion to help customers derive maximum value from Onit's AI-driven legal tech solutions, serving as a product expert and help guide our customers in getting the most value out of their system.
 </li>
 <li>
 Facilitate problem-solving for both our customers and internal stakeholders.
 </li>
 <li>
 Identify risks to customer health and design strategies to proactively mitigate churn and drive engagement.
 </li>
 <li>
 Develop and share best practices to continually improve the quality, effectiveness, and efficiency of our processes. Foster knowledge-sharing and continuous improvement across the Customer Success organization.
 </li>
 <li>
 Collaborate cross-functionally with the Implementation, Support, Marketing, Product, Account Management Teams to deliver seamless customer experience.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 2+ years of professional experience
 </li>
 <li>
 Experience in Customer Success, Account Management, or Implementation.
 </li>
 <li>
 Background in Consulting or Software (Legal Software is a plus).
 </li>
 <li>
 Strong understanding of SaaS business models and metrics.
 </li>
 <li>
 Startup Experience working within a small Customer Success Org.
 </li>
 <li>
 Experience working with multiple stakeholders (Legal Ops, Legal, Finance, and IT in our case).
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's Degree
 </li>
 <li>
 Strong understanding of SaaS business models and metrics.
 
 
 </li>
 </ul>
 
 Benefits &amp; Perks That Support You
 
 
 
 Onit offers a comprehensive total rewards package designed to support the whole employee at work and beyond:
 
 
 Health Coverage: Employee and immediate family members.
 
 
 Time Away: Flexible paid time off and 10 company paid holidays annually.
 
 
 Family Support:
 
 
 Exceptional paid leave for birth parents, non-birth parents, and caregivers. Onit also offers surrogacy and adoption reimbursement.
 
 
 
 
 Income Protection:
 
 
 100% employer-paid life and disability insurance.
 
 
 
 
 Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident,
 
 
 and even pet insurance.
 
 
 
 
 Tax-Advantaged Accounts:
 
 
 Flexi, NPS
 
 
 .
 
 
 Community Engagement: One paid volunteer day each year to give back to the community.
 
 
 
 Our Commitment to Applicants
 
 
 
 We know that not everyone will check every box in a job description. At Onit, we value diversity, inclusion, and authenticity. If you&rsquo;re excited about this role but your experience doesn&rsquo;t align perfectly with every qualification, we encourage you to apply. You may be exactly who we&rsquo;re looking for.
 
 
 
 Onit Values
 
 
 
 
 Customer First -
 
 Customer success is our success. We deliver value, listen, and act on customer needs.
 
 
 
 Purposeful Innovation -
 
 Innovation fuels our growth. We harness creativity to solve problems and lead with the intentions and expertise.
 
 
 
 Win as One -
 
 Teamwork is how we win. We are accountable, act with integrity, and communicate openly.
 
 
 
 Intentional Growth -
 
 Our people are the difference. We create an environment with compelling work, impactful contributions, and career growth.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Customer Sucess Manager, Scale

Michelin

<div>
 - - - - - - - - - - - -
 
 
 <ul>
 <li>
 Manage accounts of all sizes by representing your team externally with clients and internally by working with various stakeholders
 </li>
 <li>
 Develop a thorough understanding of the clients&rsquo; position in the market, their product/service, points of difference and competitive landscape
 </li>
 <li>
 Capture, manage &amp; answer customer request/claim
 </li>
 <li>
 Establish and build strong working relationships with business leaders at all levels
 </li>
 <li>
 Manage day-to-day client communication and ongoing relationships as it relates to current, new and upcoming projects including business review
 </li>
 <li>
 Prepare and present sales information and effective proposal for customer during renewal or new initiatives
 </li>
 <li>
 As necessary, visit clients, attend trade shows and other industry events to capitalize on networking and relationship-building opportunities
 </li>
 <li>
 Proactively remain connected to clients and the ever-changing market to access new search opportunities and ensure all viable clients are engaged on a regular and effective basis
 </li>
 <li>
 Develops/generates new leads by monitoring trends, conducting research, identifying opportunities, cold calling and making appointments.
 
 
 </li>
 </ul>
 
 Key Experiences In
 
 
 
 <ul>
 <li>
 Working with customers (Customer Service Relationship)
 </li>
 <li>
 Project or account management (Account Management or project Management)
 </li>
 <li>
 Building relationship (Networking)
 </li>
 <li>
 Managing deliverables and deadlines (Opportunity Management)
 </li>
 </ul>
</div>

Account Manager

IDFC FIRST Bank

<div>
 
 Job Requirements
 
 
 
 
 Job Requirements
 
 
 
 
 Role/ Job Title:
 
 Credit Manager-Loan Against Property.
 
 
 
 Function/ Department:
 
 Retail Underwriting.
 
 
 
 Job Purpose
 
 
 
 To assess, evaluate review and approve credit proposals as which is referred to retail credit involving LAP products. To Maintain the service level deliverables agreed with counter parts.
 
 
 Effective portfolio management including regular monitoring, early warning identifications, deferral tracking, renewals and working on appropriate account strategy in conjunction with business team in line with the banks&rsquo; risk appetite. Interpersonal relationship Management with Peers.
 
 
 
 Roles &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Responsible for underwriting secured and unsecured proposals for loan customers as per the laid down policies &amp; procedure to honor the agreed SLAs and manage area business volumes.
 </li>
 <li>
 Supervise a team of credit underwriters and provide guidelines.
 </li>
 <li>
 Conduct personal discussion with customers to establish credit worthiness.
 </li>
 <li>
 Control and contain front-end delinquencies by calling up customer on first presentation.
 </li>
 <li>
 Making sure completion of credit/KYC documents and verification- telephonic, field &amp; collateral visits.
 </li>
 <li>
 Coordinate with sales to achieve targets and ensure SLAs are met.
 </li>
 <li>
 Ensuring credit policy adherence to the accepted standards.
 
 
 </li>
 </ul>
 
 Education Qualification
 
 
 
 Graduation: Any.
 
 
 Post-graduation: Any.
 
 
 
 Experience:
 
 2+ years of experience in credit.
</div>

Credit Manager-Loan Against Property

Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Desktop Engineer (IT Operations &amp; Infrastructure)
 
 
 
 
 Role Purpose
 
 
 
 We are looking for a L1 Service Desk Engineer serves as the initial point of contact for users experiencing technical issues, providing first-level support for common software and hardware problems through various channels like phone, chat, and email. Key responsibilities include diagnosing and troubleshooting user-reported issues, escalating complex problems to L2/L3 support, documenting incidents, providing status updates, and ensuring a positive user experience by following Standard Operating Procedures (SOPs) and Knowledge Base (KB) articles. Essential skills for this role are strong communication, customer service, problem-solving, and familiarity with operating systems, hardware, and common IT tools.
 
 
 L1 Support for all sites and office tasks: Video Conferencing, Laptops/Desktops, Wi-Fi, Office software, PS, MFD Printers etc.
 
 
 Other IT management tasks; Connectivity, Internet links etc
 
 
 
 Key Responsibilities / Accountabilities
 
 
 
 <ul>
 <li>
 First Point of Contact:
 
 
 </li>
 </ul>
 Serve as the initial contact for end-users reporting technical difficulties, providing a courteous, helpful, and friendly support experience.
 
 
 <ul>
 <li>
 Self-Service Support:
 
 
 </li>
 </ul>
 Create, update, and maintain self-help resources such as knowledge base articles and documentation to help users resolve their own issues.
 
 
 <ul>
 <li>
 Issue Resolution:
 
 
 </li>
 </ul>
 Diagnose and resolve basic hardware and software problems, and provide clear, step-by-step instructions to users on how to fix them.
 
 
 <ul>
 <li>
 Incident Management:
 
 
 </li>
 </ul>
 Address, document, and work on incidents assigned to the service desk team using a Service Desk Management application.
 
 
 <ul>
 <li>
 User Account Management:
 
 
 </li>
 </ul>
 Perform basic user account management tasks, such as handling user access requests.
 
 
 <ul>
 <li>
 Escalation:
 
 
 </li>
 </ul>
 Properly escalate unresolved issues to the appropriate higher-level support teams (L1, L2, etc.) and follow up until resolution.
 
 
 <ul>
 <li>
 Record Keeping:
 
 
 </li>
 </ul>
 Maintain accurate records of customer interactions, support issues, and resolutions in the ticketing system for future reference and analysis.
 
 
 <ul>
 <li>
 Adherence to SLAs:
 
 
 </li>
 </ul>
 Work in accordance with established Service Level Agreements (SLAs), ensuring that tickets are addressed and resolved within the defined timeframes.
 
 
 <ul>
 <li>
 Professional Development:
 
 
 </li>
 </ul>
 Engage in continuous self-training and development to enhance technical skills and knowledge, staying updated on new technologies and tools.
 
 
 
 Communication
 
 
 
 
 Qualifications and Experience
 
 
 
 Excellent verbal and written communication skills to interact effectively with users and document issues clearly.
 
 
 <ul>
 <li>
 Technical Skills:
 
 
 </li>
 </ul>
 Strong knowledge of Windows and Mac operating systems, Microsoft Office suite, Outlook, and common desktop applications.
 
 
 <ul>
 <li>
 Problem-Solving:
 
 
 </li>
 </ul>
 Demonstrated ability to identify, diagnose, and resolve technical issues efficiently.
 
 
 <ul>
 <li>
 Customer Service:
 
 
 </li>
 </ul>
 A strong commitment to providing excellent customer service and a high level of user satisfaction.
 
 
 <ul>
 <li>
 ITIL Knowledge:
 
 
 </li>
 </ul>
 Familiarity with the ITIL framework and its associated concepts, such as incident management and service catalog management.
 
 
 <ul>
 <li>
 Basic Networking:
 
 
 </li>
 </ul>
 Awareness of basic networking concepts, including TCP/IP, DNS, and VPNs.
 
 
 <ul>
 <li>
 Adaptability:
 
 
 </li>
 </ul>
 Flexibility to work in a dynamic environment, potentially with rotating shifts and holidays, to ensure continuous support.
 
 
 
 Qualification Certifications
 
 
 
 Any bachelor&rsquo;s degree with good communication skills.
</div>

Jr. Customer Service Executive - Network Operations & Support

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