it specialist

junior office it support

it specialist – web & mobile app developer Jobs in Doha

it specialist – web & mobile app developer

it support engineer

it support officer

l1 application support specialist

Starlink Qatar

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 The Application Support Engineer is responsible to provide technical support and assistance to end-users or customers who are experiencing issues with software applications.
 
 
 They are responsible for creating tickets, performing first level troubleshooting, diagnosing, and resolving software-related problems, as well as documenting and escalating issues when necessary.
 
 
 L1 Application Support Engineers play a crucial role in ensuring the smooth operation and functionality of various software applications.
 
 
 Operations &amp; Services is a major part of the Business BU has a significant role to play in both the achievement of customer satisfaction and service delivery &amp; assurance as defined in the annual business plans.
 
 
 The Service Delivery &amp; Assurance team offers installation and maintenance of a full range of complex and sophisticated solutions for Strategic Accounts, Commercial, Government &amp; SME &amp; SoHo customers and handles many complex Managed Solution including .
 
 
 The L1 Application Support team is essential to service assurance as they ensure services are functioning properly and provide timely support to minimize downtime and prevent disruptions. They also identify and escalate issues to higher-level support teams, helping to maintain high service quality and customer satisfaction.
 
 
 
 
 
 
 RESPONSIBILITIES
 
 
 
 &middot; Log incidents and provide first-level technical support to end-users regarding application issues or inquiries.
 
 
 &middot; Troubleshoot and resolve software and hardware problems related to the application.
 
 
 &middot; Providing software application support under the supervision of the Senior Engineer.
 
 
 &middot; Awareness of ITIL practices and industry standards. Logging, tracking, and managing incidents in a ticketing system
 
 
 &middot; Document and track support tickets, ensuring timely resolution and proper escalation if needed.
 
 
 &middot; Perform routine maintenance and upgrades to the application
 
 
 &middot; Monitor system performance and proactively identify potential issues or improvements.
 
 
 &middot; Collaborate with cross-functional teams, such as developers and system administrators.
 
 
 &middot; Collaborating with higher-level support teams or subject matter experts to escalate complex or critical issues for further investigation and resolution.
 
 
 &middot; Conduct user training and create user guides or documentation for the application.
 
 
 &middot; Participate in on-call rotations to provide after-hours support as needed.
 
 
 &middot; Sharing knowledge and best practices with team members to enhance overall technical expertise and improve support capabilities.
 
 
 
 
 
 
 QUALIFICATION
 
 
 
 &middot; 2+ years of experience in technical support or a related field
 
 
 &middot; A bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or similar.
 
 
 &middot; Good understanding of ITIL frame work: Preferably ITIL foundation certified.
 
 
 &middot; Azure Az 900 Trained or Certified
 
 
 &middot; Experience troubleshooting software applications and identifying root causes of issues
 
 
 &middot; Familiarity with ticketing systems and incident management processes
 
 
 &middot; Knowledge of operating systems (e.g. Windows, Linux) and databases (e.g. SQL Server, Oracle)
 
 
 &middot; Understanding of networking concepts and protocols (e.g. TCP/IP, DNS, HTTP)
 
 
 &middot; Exceptional communication skills in English (&amp; Arabic) to effectively communicate technical information to non-technical users.
 
 
 &middot; Experience collaborating with cross-functional teams, such as developers or system administrators
 
 
 &middot; Knowledge of ITIL framework or other service management methodologies is a plus
 
 
 &middot; Ability to work in a fast-paced environment and handle multiple priorities simultaneously
 
 
 &middot; Willingness to work outside of regular business hours when necessary (e.g. on-call support)
 
 
 &middot; Knowledge in data center Application Management and cloud environment management
 
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L1 Application Support Specialist

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 Monitor &amp; Detect: Continuously monitor systems, netServicess and logs for threats using SIEM tools.
 
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 Incident Response: Investigate, contain, and resolve security incidents; document findings.
 
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 Threat Intelligence: Analyze threat data and update detection rules for emerging risks
 
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 Vulnerability Management: Identify, prioritize, and coordinate
 
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 patching of security weaknesses.
 
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 Tool Management: Maintain and optimize SOC tools (SIEM, EDR,
 
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 IDS/IPS, SOAR).
 
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 Reporting &amp; Compliance: Provide security reports and ensure
 
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 adherence to policies and standards.
 
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 Collaboration &amp; Awareness: Services with other teams and
 
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 promote cybersecurity best practices
 
 
 
 
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 Requirements
 
 
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 L1: 3&ndash;5 years handling alerts and investigations, on-call exposure
 
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 Bachelor&rsquo;s in computer science, Information Security, IT and equivalent
 
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 hands‑on experience. Relevant certifications may substitute for a degree
 
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 for L1 roles.
 
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 Solid grasp of netServicesing (IP, DNS, HTTP, TLS), Windows/Linux, cloud
 
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 and security basics
 
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 Hands-on with SIEM and EDR (e.g., QRADAR/Sentinel;
 
 </li>
 <li>
 TrendMicro/Defender)
 
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 Able to write simple queries (KQL/SPL) and follow incident runbooks
 
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 Clear written and verbal communication
 
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 </ul>
</div>

SOC Analyst

kora trading and contracting

Required Sales officer - White Collar OutsourcingIdeal Candidates QualificationMUST have drivers license - Having car is preferable (Company will pay allowances)Must have good knowledge of English, have a database of clientsSales Officer must get requirements from industries such as:1) Warehousing/Logistics2) Supermarkets3) Oil/Gas4) Financial Services5) Cybersecurity (L1)To pitch clients our staffing services such as on-site and off shore manpower staffSalary : 5000/- QAR + commissionPlease share your CV at albaraha1990@gmail.comJob Types: Full-time, Part-timePay: From QAR5,000.00 per monthLicense/Certification:<ul><li>Driving License (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>

Required Sales officer/BDO

<div>
 
 📌 𝗗𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻:
 
 
 We are seeking a dedicated Support Engineer for Product-Project Onboarding to act as the crucial link between project completion and operational readiness. In this role, you will be responsible for the seamless transition of new products and projects into our live support environment. You will meticulously review project documentation, SLA commitments, and solution designs to ensure all operational requirements are met. A key part of your role will be configuring and tuning internal systems, including NMS and ticketing tools, to support these new services. Collaborating with project managers, solution architects, and support teams, you will ensure a smooth handover, provide essential training, and create comprehensive support documentation. Your expertise in Telco product lifecycles and ITIL frameworks will be vital for maintaining service assurance and driving process improvements. This position is perfect for a proactive problem-solver passionate about ensuring new technologies are effectively integrated and supported from day one.
 
 
 ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
 
 
 
 
 
 🎯 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀:
 
 
 &rtrif; 4+ years of experience in a support or similar role within a Telecommunications or IT environment.
 
 
 &rtrif; Demonstrable experience in onboarding new products or projects into an operational support framework.
 
 
 &rtrif; Hands-on experience with the configuration and tuning of NMS, ticketing tools, and monitoring platforms.
 
 
 &rtrif; Strong skills in reviewing and validating technical documentation, including SLAs, AS-IS documents, and solution designs.
 
 
 &rtrif; Solid understanding of Telco products, particularly MPLS &amp; VPN services.
 
 
 &rtrif; Proven ability to create and maintain support documentation, including Standard Operating Procedures (SOPs) and network diagrams.
 
 
 &rtrif; Working knowledge of ITIL processes, especially incident and problem management.
 
 
 &rtrif; Ability to understand complex technical implementation plans and system acceptance criteria.
 
 
 
 
 
 ✨ 𝗗𝗲𝘀𝗶𝗿𝗮𝗯𝗹𝗲𝘀:
 
 
 &rtrif; Bachelor&rsquo;s degree in Engineering, Computer Science, or a related technical field.
 
 
 &rtrif; ITIL Foundation certification or higher.
 
 
 &rtrif; Experience in providing training and knowledge transfer to L1/L2 support teams.
 
 
 &rtrif; Proven stakeholder management skills with experience liaising between technical and business teams.
 
 
 &rtrif; Familiarity with project management frameworks like PMBok.
 
</div>

Support Engineer - Project/Product Onboarding

Ooredoo Group of Companies

<div>About Us: 
Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of!
About the Business Unit: 
The Technology Unit within Ooredoo is the backbone of the organization providing all technology services which enable Ooredoo to deliver its services to its customers across all technology platforms, 24/7/365. In other words, it's responsible for the management of all Ooredoo networks, technology infrastructure/ platforms and processes to achieve fast time-to-market, high operational efficiency, and support product/ service innovation, and ultimately drive the financial performance of Ooredoo.
About the Role: 
This role is responsible for 24*7 monitoring of Technology infrastructure and services for Mobile, Fixed and international domain. Works closely with senior engineers, business units, technology teams, and external partners to ensure high service availability, reliability, and compliance with SLAs and OLAs. The role involves monitoring, L1 troubleshooting, supporting root cause analysis, and contributing to the rapid resolution of incidents to minimize service disruptions for customers. For more details, please click here.
About You:<ul><li> 
2 years' experience in a similar role.</li><li>
Experience in network monitoring, technical support, network engineering within telecom, ICT environments.</li><li>
Exposure to troubleshooting and resolution of service issues for telecom products and enterprise customers.</li><li>
Familiar with NOC system scope and tasks and 24/7 shift basis work</li><li>
Expert in NOC systems, scope, guidelines and processes</li><li>
Good knowledge of GSM networks, technologies and domains (Access, Transmission, VAS, Core ...)</li><li>
Good knowledge of IOT/M2M services and platforms and cloud services, data centers and infrastructure (Microsoft Azure, Google GCP, Amazon AWS)</li><li>
Awareness of connectivity, automation, and orchestration tools relevant to modern network operations.</li><li>
Excellent interpersonal and communication skills.</li><li>
Ability to work collaboratively with business units, technology teams, and external partners.</li><li>
Experience participating in project teams and supporting the delivery of key initiatives.</li><li>
Strong customer focus and commitment to effective complaint handling and service recovery.</li></ul></div>

Technical Officer Service Assurance

Gallery Five Trading & Contracting

WE ARE HIRING! Social Media SpecialistGallery Five Home L.L.C. is seeking a Social Media Specialist to manage our social media platforms with a clean, consistent style and a solid understanding of digital marketing and SEO. You will be working across two active projects, with more coming soon, so a structured and proactive mindset is essential.RESPONSIBILITIES:<ul><li>Manage social media platforms with consistent brand style</li><li>Create engaging visual and written content (Reels, posts, stories, videos)</li><li>Run paid promotions through Instagram and Meta Business Suite</li><li>Monitor algorithms, trends, and optimize content for GCC audiences</li><li>Coordinate with photographer, internal teams, and influencers</li><li>Prepare social media performance reports and analytics</li><li>Ensure alignment between website and social media platforms</li><li>Assist with basic SEO and support digital marketing activities</li></ul>REQUIREMENTS:<ul><li>Minimum 3 years of social media experience</li><li>Strong English; Arabic is an advantage</li><li>Proficient with Instagram, Facebook, and TikTok</li><li>Photo and video editing experience</li><li>Strong sense of visual design, clean layouts, and brand consistency</li><li>Experience with Canva, Figma, Photoshop or Adobe tools</li><li>Knowledge of social media analytics and reporting</li><li>Basic SEO knowledge and customer journey awareness</li><li>Understanding of e-commerce website structure</li><li>Organized, detail-oriented, and able to multitask</li><li>Experience working with influencers in the GCC</li></ul>ADDITIONAL ADVANTAGES:<ul><li>Valid Driving license</li><li>Familiarity with Google Analytics</li><li>Experience with Hootsuite</li></ul>APPLY NOW Please send your CV and Portfolio Projects to: administration@galleryfivehome.com with the subject &ldquo;Social Media Specialist&rdquo;Job Type: Full-timeApplication Question(s):<ul><li>Have you managed paid social media campaigns using Meta Business Suite or Instagram Ads before?</li><li>Are you experienced in creating Reels, short-form videos, and visual content for social media?</li><li>Which design and editing tools are you proficient in?</li><li>Please provide links to any social media accounts, campaigns, or portfolios you have managed. This one REQUIRED</li><li>Do you have experience working with influencers, especially in the GCC region?</li></ul>Experience:<ul><li>Social Media: 3 years (Required)</li></ul>

Social Media Specialist

Explore 2199+ L1 application support specialist in Doha this December. Find roles across top companies and apply now to boost your career.

2199 l1 application support specialist jobs IN Doha

L1 Application Support Specialist

L1 Application Support Specialist

SOC Analyst

Required Sales officer/BDO

Support Engineer - Project/Product Onboarding

Technical Officer Service Assurance

Social Media Specialist