it support engineer

Info center Network & Communications W.L.L.

We are looking for talented and dedicated professionals to join our team!Key Requirements:<ul><li>Must have experience with Server Configurations, Firewall, CCTV, Access Control System, M365 &amp; Microsoft Azure, E-mail Migration from any e-mail service provider to M365, DNS records, Cisco / Aruba Switch and Routing &amp; V-LAN Configurations.</li><li>Proven experience in IT support, system engineering, or network engineering</li><li>Strong troubleshooting and problem-solving skills</li><li>Excellent communication skills and a customer-focused approach</li><li>Ability to work effectively in a dynamic and fast-paced environment</li></ul>Qualification: Certifications such as MCSE / MCITP / CCNA / CCNP + N+ &amp; A+ etc...Experience: Minimum 2-3 years of GCC experience requiredLicense: A valid Qatar Light Driving License is a plusIf you meet the qualifications and are ready to take the next step in your career, we&rsquo;d love to hear from you!Please send your CV to hr@icncqatar.comJob Types: Full-time, PermanentApplication Question(s):<ul><li>How many years of IT support experience do you have?</li><li>Are you available to join immediately? If a notice period is required, how many days?</li><li>NOC Status</li></ul>Work Location: In person

IT Support Engineer

First Capital

Job Description<ul><li>Provided top-tier technical support and customer service to internal staff.</li><li>Microsoft 365 administration</li><li>Odoo ERP functional and Tally prime basic knowledge</li><li>Network Device support</li><li>Basic knowledge of Fortinet firewall</li><li>CCTV Troubleshooting</li><li>Basic knowledge of Server management and VMware</li><li>IP Phones and VC support</li></ul>Job Location: Doha, QatarWork Location: In person

<div>
 
 
 Overview:
 
 
 
 The primary functions of an AFE is to manage the spares movement inbound and outbound the warehouse, resolution of minor incidents that are raised by our customers and assisting on parts deliveries to Field Engineers &amp; Service Partner Engineers onsite. Incidents and changes can be related to Servers, tape libraries/drives, storage devices, printers, and various other pieces of equipment.
 
 
 
 Primary Workflow:
 
 
 <ul>
 <li>
 Spares management inbound and outbound the warehouse
 </li>
 <li>
 Handle quarterly stock take in Local Warehouse &amp; Service Partner Warehouses
 </li>
 <li>
 Onsite minor break-fix hardware maintenance (Hot swap hard disk replacement, cable reseat, etc)
 </li>
 <li>
 Conduct onsite physical &amp; logical audits for proactive sparing.
 </li>
 <li>
 Perform quarterly onsite preventive maintenance per assigned customer.
 </li>
 <li>
 Handle spare parts deliveries to FE, SeP &amp; client.
 </li>
 <li>
 Issuance of IMR&rsquo;s, POR&rsquo;s
 </li>
 <li>
 Assist VCA&rsquo;s &amp; BDA&rsquo;s for investigating missing parts from stock counting.
 </li>
 <li>
 Customer communication
 </li>
 <li>
 Updating TRT internal procedures
 </li>
 <li>
 Learning additional technical and non-technical skills.
 </li>
 <li>
 Sourcing Local Service Partners
 </li>
 <li>
 Sourcing Local Logistic Partner / Supplier
 </li>
 </ul>
 
 
 
 
 
 Required Deliverables:
 
 
 <ul>
 <li>
 Ensure above 95% accuracy between NetSuite inventory database and actual TRT &amp; SeP warehouse spares.
 </li>
 <li>
 Ensure all supported incidents or tickets are resolved within SLAs.
 </li>
 <li>
 Ensure all customer communication is prompt, professional and reliable.
 </li>
 <li>
 Ensure all commitments made to customers are met or re-scheduled with the customer&rsquo;s knowledge and approval.
 </li>
 <li>
 Continuously learn additional technical and non-technical skills
 </li>
 <li>
 Escalate calls through the correct channels promptly.
 </li>
 <li>
 24 x 7 Support Structure
 </li>
 <li>
 Comply fully with company policy to always protect the interests of TRT.
 </li>
 <li>
 Ensure local SeP is available for onsite requirements.
 </li>
 <li>
 Working with VCA team for local parts sourcing
 </li>
 </ul>
 
 
 Accountabilities:
 
 
 <ul>
 <li>
 Local ticket management/status monitoring and make sure they are resolved within SLAs.
 </li>
 <li>
 Warehouse inventory movement monitoring
 </li>
 <li>
 Ensure warehouse parts labelling &amp; binning is compliant with TRT global standard
 </li>
 <li>
 Ensure procedures are properly followed when onsite
 </li>
 <li>
 Ensure on time support for spare parts
 </li>
 </ul>
 
 
 Disaster Recovery:
 
 
 <ul>
 <li>
 Coordination within FE / SeP team for urgent part requirement onsite
 </li>
 <li>
 Handle coordination &amp; keep good working relationships with logistics and service partners.
 </li>
 <li>
 Coordination with known local vendors for urgent logistics sparing.
 </li>
 <li>
 Coordination with VCA, BDA &amp; GSD division for parts needed for a call.
 </li>
 <li>
 Coordination with VCA, BDA &amp; GSD division for inventory movement
 </li>
 <li>
 Appropriate escalation to Shift leader or Field Services Team Leader when necessary.
 </li>
 </ul>
 
 
 
 
 
 Service Call Updates:
 
 
 <ul>
 <li>
 Ensure timely updating to GSD &amp; FE for calls requiring additional parts on-site.
 </li>
 <li>
 Ensure that all onsite service calls under your responsibility are updated to the GSD Team within the agreed Service Level of the client contract.
 </li>
 </ul>
 
 
 OH&amp;S Work Environment:
 
 
 <ul>
 <li>
 Ensure that the warehouse or technical work areas remain clean and always organized.
 </li>
 <li>
 Ensure that you adhere to ESD procedures.
 </li>
 <li>
 Ensure that you adhere to all OHS requirements, including for lifting, cabling, rack mounting, and equipment in rooms that do not obstruct walkways.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Candidates must possess a college degree. Training and Certification would be an advantage.
 </li>
 </ul>
 
 &middot; Certification on Various Networking platforms
 
 
 &middot; Strong understanding of Networking fundamentals
 
 
 &middot; Cisco and Juniper Certification preferred.
 
 
 &middot; Solaris &ndash; Oracle Certified Professional
 
 
 &middot; VMWare &ndash; VMWare Certified Professional
 
 
 &middot; TSM - IBM Certified Deployment Professional
 
 
 
 
 <ul>
 <li>
 Preferably have 7 years up of experience in IT spare parts control &amp; warehouse maintenance
 </li>
 </ul>
 
 Willing to be assigned in TRT office location, and to travel to TRT offices globally on as needed basis.
 
</div>

IT Field Support Engineer

Karami Companies Management

We are seeking a reliable and technically skilled IT Support Technician to join our team. The successful candidate will provide day-to-day IT support in a Windows environment, including troubleshooting issues with networking, computers, printers, and CCTV systems. The role also involves assisting with IT purchasing and asset management. A valid driving license is required, and having your own vehicle will be considered an added advantage.Key Responsibilities:<ul><li>Provide first-line and second-line support for hardware, software, and network-related issues.</li><li>Install, configure, and maintain Windows operating systems, applications, and user accounts.</li><li>Set up, maintain, and troubleshoot computers, printers, and related peripherals.</li><li>Support and maintain network infrastructure, including routers, switches, Wi-Fi, and cabling.</li><li>Monitor and maintain CCTV systems to ensure functionality and reliability.</li><li>Assist in managing IT assets and keeping accurate inventory records.</li><li>Support IT purchasing &mdash; sourcing quotations, evaluating suppliers, and tracking IT orders.</li><li>Ensure system backups and implement security best practices.</li><li>Maintain documentation of IT configurations and support procedures.</li><li>Provide on-site and remote technical assistance as required.</li></ul>Requirements:<ul><li>Proven experience in IT Support, ideally in a Windows-based environment.</li><li>Solid understanding of Windows 10/11, Windows Server, Microsoft 365, and Active Directory.</li><li>Good knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls, etc.).</li><li>Experience with hardware setup and troubleshooting (computers, printers, CCTV).</li><li>Strong analytical and problem-solving abilities.</li><li>Knowledge of IT asset management and procurement processes.</li><li>Excellent communication and interpersonal skills.</li><li>Valid driving license (required).</li><li>Owning a vehicle is an added advantage.</li></ul>Preferred Qualifications:<ul><li>CCNA, MCTS, HND or equivalent certifications.</li><li>Experience using IT ticketing/helpdesk systems.</li><li>Awareness of cybersecurity and data protection best practices.</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>How many years of experience you have in Qatar in similar field ?</li><li>Do you have valid QID ?</li><li>Can you join immediately ? What is your notice period ?</li><li>Do you have driving license ?</li></ul>Work Location: In person

IT Support Technician

Wakty

IT Support Specialist Wakty LLC &ndash; Doha, QatarWakty LLC is seeking a skilled and customer-focused IT Support Specialist to join our growing team in Doha. The ideal candidate will be responsible for providing technical assistance, maintaining IT systems, and ensuring smooth day-to-day operations across the organization.Key Responsibilities:<ul><li>Provide first-line technical support to employees for hardware, software, and network-related issues</li><li>Install, configure, and maintain computers, printers, and other IT equipment</li><li>Troubleshoot system and network problems, diagnosing and resolving faults in a timely manner</li><li>Manage user accounts, permissions, and access rights</li><li>Monitor system performance and ensure security protocols are followed</li><li>Assist with IT projects, including system upgrades and deployments</li><li>Maintain documentation of issues, solutions, and IT procedures</li><li>Coordinate with external vendors when necessary</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field</li><li>Proven experience in an IT support or helpdesk role</li><li>Strong knowledge of Windows, Microsoft Office, and common business applications</li><li>Basic understanding of networking concepts (LAN/WAN, routers, switches)</li><li>Excellent problem-solving and communication skills</li><li>Ability to work independently and handle multiple tasks efficiently</li><li>Certifications such as CompTIA A+, Network+, or similar are a plus</li></ul>What We Offer:<ul><li>Competitive salary and benefits package</li><li>Professional development opportunities</li><li>Supportive and collaborative work environment</li></ul>Job Type: Full-timePay: Up to QAR640,000.00 per yearWork Location: In person

IT Support Specialist

Confidential

<div>
 
 The HCS Operation Support Engineer will be responsible for the
 
 operations, maintenance, and support of Cisco-based HCS (Hosted Collaboration Solution) platforms
 
 within a telecom environment.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Provide
 
 24x7 operational support
 
 , including on-call rotation and incident handling from NOC
 </li>
 <li>
 Analyze and support
 
 design changes and new requirements
 
 </li>
 <li>
 Perform
 
 implementation and maintenance of HCS Platform (v10.0.1)
 
 </li>
 <li>
 Provide
 
 onsite support for PSTN, inter-customer routing, and dial plan modifications
 
 </li>
 <li>
 Conduct
 
 testing of new features and services
 
 </li>
 <li>
 Manage:
 </li>
 <li>
 Hardware &amp; Software
 </li>
 <li>
 User Management
 </li>
 <li>
 Patch Management
 </li>
 <li>
 Telecom Carrier Management
 </li>
 <li>
 Backup &amp; Storage for HCS components
 </li>
 <li>
 Troubleshoot and administer Cisco HCS ecosystem including:
 </li>
 <li>
 Cisco vPGW, Nexus 7K/5K
 </li>
 <li>
 Cisco UCS B Series, Fabric Interconnects, MDS
 </li>
 <li>
 SBC (ASR 1004 &ndash; SP Edition)
 </li>
 <li>
 Cisco Unified Communications Manager (CUCM)
 </li>
 <li>
 Cisco Unity Connection, IM &amp; Presence
 </li>
 <li>
 Cisco Expressway
 </li>
 <li>
 HCS Management Apps (CUCDM, HCMF, PCA, PLM)
 </li>
 <li>
 Cisco ASA, Voice Gateways, VMware
 </li>
 <li>
 Coordinate with
 
 vendor TAC support teams
 
 for critical issues until resolution
 </li>
 <li>
 Participate in
 
 CAB (Change Advisory Board)
 
 and post-migration reviews
 </li>
 <li>
 Support
 
 design evolution and new service implementations
 
 </li>
 </ul>
 
 
 
 
 
 Core Responsibilities
 
 
 <ul>
 <li>
 Daily
 
 operations &amp; maintenance
 
 of IPCC / IP Telephony platforms
 </li>
 <li>
 
 Proactive monitoring
 
 and fault resolution across network elements
 </li>
 <li>
 Maintenance of
 
 Quality Management &amp; Call Recording systems
 
 </li>
 <li>
 Ensure
 
 system stability, performance, and SLA adherence
 
 </li>
 <li>
 Coordinate with
 
 cross-functional teams (Operations, Sales, Marketing, Product)
 
 </li>
 <li>
 Manage escalations and ensure timely resolution
 </li>
 </ul>
 
 
 
 
 
 Required Skill Set
 
 
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Cisco HCS Platform expertise
 </li>
 <li>
 IP Telephony / Unified Communications
 </li>
 <li>
 Routing &amp; Switching (Professional level)
 </li>
 <li>
 SBC (ASR 1K), Cisco vPGW
 </li>
 <li>
 SQL Server
 </li>
 <li>
 CVP (Customer Voice Portal)
 </li>
 <li>
 Contact Center Solutions (IPCC, Call Recording, QM)
 </li>
 <li>
 VMware
 </li>
 </ul>
 
 
 Additional Knowledge:
 
 
 <ul>
 <li>
 Movius Unified Messaging &amp; Web Collaboration
 </li>
 <li>
 Vision OSS Unified Services Manager
 </li>
 </ul>
 
 
 Soft Skills:
 
 
 <ul>
 <li>
 Strong communication skills
 </li>
 <li>
 Team collaboration
 </li>
 <li>
 Problem-solving ability
 </li>
 <li>
 Project coordination skills
 </li>
 </ul>
 
 
 
 
 
 Minimum Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in:
 </li>
 <li>
 Telecommunications / Electronics &amp; Communication
 </li>
 <li>
 Computer Science or equivalent
 </li>
 <li>
 Certifications:
 </li>
 <li>
 
 CCIE Collaboration (preferred)
 
 </li>
 <li>
 Experience:
 </li>
 <li>
 
 Minimum 3&ndash;5 years in IP Telephony / UC / Contact Center environments
 
 </li>
 </ul>
 
 
 
 
 
 Minimum Experience &amp; Knowledge
 
 
 <ul>
 <li>
 Understanding of:
 </li>
 <li>
 Telecom networks &amp; call flows
 </li>
 <li>
 PSTN, PRI, BRI
 </li>
 <li>
 IP Networking fundamentals
 </li>
 <li>
 Call routing &amp; ICM scripting
 </li>
 <li>
 Cisco Call Manager (CUCM)
 </li>
 <li>
 Voice Gateway configuration
 </li>
 </ul>
 
 
</div>

HCS Operation Support Engineer

Mobile Clinic Phones

We are looking for a skilled IT Support Executive with experience in IT support, CCTV monitoring, and GPS tracking systems. The candidate will be responsible for maintaining IT infrastructure, monitoring surveillance systems, and managing GPS tracking for company assets.Key Responsibilities:<ul><li>Provide daily IT support for desktops, laptops, printers, and network devices</li><li>Install, configure, and troubleshoot hardware and software issues</li><li>Monitor CCTV cameras and ensure proper recording and functioning</li><li>Report any suspicious activities or camera failures immediately</li><li>Maintain and manage DVR/NVR systems and CCTV backups</li><li>Monitor GPS tracking system for company vehicles and assets</li><li>Generate GPS tracking reports and movement history when required</li><li>Troubleshoot internet, LAN, Wi-Fi, and network connectivity issues</li><li>Manage user accounts, email setup, and access permissions</li><li>Coordinate with vendors for IT equipment maintenance and repairs</li><li>Maintain IT inventory and documentation</li><li>Ensure data security and system backups</li></ul>Requirements:<ul><li>Minimum 1 year experience in IT support, CCTV monitoring, and GPS tracking</li><li>Basic knowledge of networking (LAN, WAN, Wi-Fi)</li><li>Experience with CCTV systems (IP cameras, DVR/NVR)</li><li>Knowledge of GPS tracking software and reporting</li><li>Familiarity with Windows OS and basic server support</li><li>Good troubleshooting and problem-solving skills</li><li>Ability to work under pressure and handle multiple tasks</li></ul>Job Type: Full-timePay: QAR1,500.00 - QAR2,000.00 per monthWork Location: In person

IT Support Executive

Explore 1197+ It support engineer in Doha this April. Find roles across top companies and apply now to boost your career.

1197 it support engineer jobs In Doha

IT Support Engineer

IT Support Engineer

IT Field Support Engineer

IT Support Technician

IT Support Specialist

HCS Operation Support Engineer

IT Support Executive