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it support engineer

VAM SYSTEMS

<div>Company Description 
We are currently looking IT Support Engineer for our Qatar operations with the following terms &amp; conditions.
Required Qualifications &amp; Skills<ul><li>Strong knowledge of Windows 10 and Windows 11 features, architecture, and key differences.</li><li>Hands-on experience with Windows deployment tools such as SCCM.</li><li>Good understanding of Active Directory, Group Policy, Intune/Endpoint Manager.</li></ul><ul><li> 
Strong communication skills for end-user support and training.</li></ul></div>

IT Support Engineer - SCCM

<div>Company Description 
We are currently looking IT Engineer for our Qatar operations with the following terms &amp; conditions.
Required Qualifications &amp; Skills
<ul><li>Strong knowledge of Windows 10 and Windows 11 features, architecture, and key differences.</li><li>
Hands-on experience with Windows deployment tools such as SCCM.</li><li>
Good understanding of Active Directory, Group Policy, Intune/Endpoint Manager.</li><li>
Experience in user data and profile migration (USMT, OneDrive Known Folder Move, or similar tools).</li><li>
Knowledge of application packaging, compatibility testing, and remediation for Windows 11.</li><li>
Ability to perform hardware readiness checks (TPM 2.0, Secure Boot, CPU/RAM/storage compliance).</li><li>
Strong troubleshooting skills in drivers, OS installation, licensing, and user profile issues.</li><li>
Strong communication skills for end-user support and training.</li></ul> 
Joining time frame: -Immediate 
Additional Information 
Terms and conditions:
Joining time frame: maximum 4 weeks</div>

IT Engineer - SCCM - Intune

Starlink Qatar

<div>
 
 📌 𝗗𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻:
 
 
 We are seeking a Smart Solution Support Engineer to provide essential technical and operational support for a large-scale digital platform. In this role, you will be the first line of defense, ensuring the seamless adoption, utilization, and performance of smart solutions for our partners and end-users. You will be responsible for troubleshooting complex technical issues, guiding users, and ensuring all activities align with governance and service standards. This position is critical for maintaining platform health, monitoring services, and contributing to the continuous improvement of operational processes. Your expertise will directly enhance system reliability and user satisfaction across our entire digital ecosystem.
 
 
 ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
 
 
 
 
 
 🎯 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀:
 
 
 &rtrif; Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.
 
 
 &rtrif; Proven experience in technical support or IT operations, preferably for large-scale digital platforms or enterprise applications.
 
 
 &rtrif; Hands-on ability to diagnose and resolve multi-layer technical issues across hardware, software, network, and integrated systems.
 
 
 &rtrif; Proficiency with IT Service Management (ITSM) systems such as ServiceNow, Jira Service Desk, or Zendesk.
 
 
 &rtrif; Working knowledge of SQL/MySQL and application log analysis for in-depth troubleshooting and data validation.
 
 
 &rtrif; Experience supporting the onboarding, configuration, deployment, and testing of new solutions and applications.
 
 
 &rtrif; Familiarity with using monitoring tools and dashboards to proactively manage system health and performance.
 
 
 &rtrif; Strong understanding of ITSM principles and best practices; ITIL framework knowledge is a significant advantage.
 
 
 
 
 
 ✨ 𝗗𝗲𝘀𝗶𝗿𝗮𝗯𝗹𝗲𝘀:
 
 
 &rtrif; Experience working in an environment governed by Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
 
 
 &rtrif; Familiarity with analytics and reporting tools like Power BI for visualizing performance metrics.
 
 
 &rtrif; Demonstrated ability to create technical documentation, knowledge base articles, and Standard Operating Procedures (SOPs).
 
 
 &rtrif; Excellent communication skills for effective collaboration with cross-functional teams and stakeholders.
 
 
 &rtrif; Strong problem-solving, analytical, and time-management skills.
 
 
 
</div>

Smart Solution Support Engineer

<div>
 
 📌 𝗗𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻:
 
 
 We are seeking a dedicated Support Engineer for Product-Project Onboarding to act as the crucial link between project completion and operational readiness. In this role, you will be responsible for the seamless transition of new products and projects into our live support environment. You will meticulously review project documentation, SLA commitments, and solution designs to ensure all operational requirements are met. A key part of your role will be configuring and tuning internal systems, including NMS and ticketing tools, to support these new services. Collaborating with project managers, solution architects, and support teams, you will ensure a smooth handover, provide essential training, and create comprehensive support documentation. Your expertise in Telco product lifecycles and ITIL frameworks will be vital for maintaining service assurance and driving process improvements. This position is perfect for a proactive problem-solver passionate about ensuring new technologies are effectively integrated and supported from day one.
 
 
 ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
 
 
 
 
 
 🎯 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀:
 
 
 &rtrif; 4+ years of experience in a support or similar role within a Telecommunications or IT environment.
 
 
 &rtrif; Demonstrable experience in onboarding new products or projects into an operational support framework.
 
 
 &rtrif; Hands-on experience with the configuration and tuning of NMS, ticketing tools, and monitoring platforms.
 
 
 &rtrif; Strong skills in reviewing and validating technical documentation, including SLAs, AS-IS documents, and solution designs.
 
 
 &rtrif; Solid understanding of Telco products, particularly MPLS &amp; VPN services.
 
 
 &rtrif; Proven ability to create and maintain support documentation, including Standard Operating Procedures (SOPs) and network diagrams.
 
 
 &rtrif; Working knowledge of ITIL processes, especially incident and problem management.
 
 
 &rtrif; Ability to understand complex technical implementation plans and system acceptance criteria.
 
 
 
 
 
 ✨ 𝗗𝗲𝘀𝗶𝗿𝗮𝗯𝗹𝗲𝘀:
 
 
 &rtrif; Bachelor&rsquo;s degree in Engineering, Computer Science, or a related technical field.
 
 
 &rtrif; ITIL Foundation certification or higher.
 
 
 &rtrif; Experience in providing training and knowledge transfer to L1/L2 support teams.
 
 
 &rtrif; Proven stakeholder management skills with experience liaising between technical and business teams.
 
 
 &rtrif; Familiarity with project management frameworks like PMBok.
 
</div>

Support Engineer - Project/Product Onboarding

IT Engineer - SCCM

al waha for cars

Position OverviewWe are looking for two IT Engineers to join our IT team. The successful candidates will join the IT staff in Al Waha for Cars and will be based in our Service Centers. They will be responsible for handling daily support tickets, troubleshooting technical issues, and ensuring smooth IT operations to support business and service continuity.Key Responsibilities&middot; Provide first and second-level IT support to end-users in the Service Centers.&middot; Install, configure, and maintain desktops, laptops, printers, and peripheral devices.&middot; Troubleshoot and resolve hardware, software, and network-related issues.&middot; Support telephone systems (VoIP/analog) and maintain network connectivity.&middot; Manage user accounts, email configuration, and access rights (Active Directory / Microsoft 365).&middot; Ensure regular software updates, backups, and compliance with IT security standards.&middot; Assist in maintaining biometric attendance systems, CCTV, and other service center IT equipment.&middot; Document IT incidents, resolutions, and maintain accurate records of IT assets.&middot; Coordinate with the central IT department and external vendors when required.&middot; Coordinate with SAP consultants to resolve end users-related tickets.Qualifications &amp; Skills&middot; Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.&middot; 1&ndash;3 years of hands-on IT support experience, preferably in automotive, retail, or service environments.&middot; Strong knowledge of:<ul><li>Windows OS, Microsoft 365, and Google Workspace.</li><li>Networking basics (LAN/WAN, DNS, DHCP, VLANs, Wi-Fi).</li><li>IT hardware (desktops, printers, servers, switches, firewalls).</li><li>Security tools (antivirus, firewall, backups, CCTV).</li></ul>&middot; Good troubleshooting and problem-solving skills.&middot; Excellent communication and customer service skills.&middot; Certifications such as Google IT Support Professional Certificate, CompTIA A+, or Microsoft certifications are an advantage.Job Type: Full-timePay: From QAR5,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>IT support: 1 year (Required)</li></ul>Language:<ul><li>Arabic (Required)</li><li>English (Required)</li></ul>

IT Engineer

<div>
 
 The Application Support Engineer is responsible to provide technical support and assistance to end-users or customers who are experiencing issues with software applications.
 
 
 They are responsible for creating tickets, performing first level troubleshooting, diagnosing, and resolving software-related problems, as well as documenting and escalating issues when necessary.
 
 
 L1 Application Support Engineers play a crucial role in ensuring the smooth operation and functionality of various software applications.
 
 
 Operations &amp; Services is a major part of the Business BU has a significant role to play in both the achievement of customer satisfaction and service delivery &amp; assurance as defined in the annual business plans.
 
 
 The Service Delivery &amp; Assurance team offers installation and maintenance of a full range of complex and sophisticated solutions for Strategic Accounts, Commercial, Government &amp; SME &amp; SoHo customers and handles many complex Managed Solution including .
 
 
 The L1 Application Support team is essential to service assurance as they ensure services are functioning properly and provide timely support to minimize downtime and prevent disruptions. They also identify and escalate issues to higher-level support teams, helping to maintain high service quality and customer satisfaction.
 
 
 
 
 
 
 RESPONSIBILITIES
 
 
 
 &middot; Log incidents and provide first-level technical support to end-users regarding application issues or inquiries.
 
 
 &middot; Troubleshoot and resolve software and hardware problems related to the application.
 
 
 &middot; Providing software application support under the supervision of the Senior Engineer.
 
 
 &middot; Awareness of ITIL practices and industry standards. Logging, tracking, and managing incidents in a ticketing system
 
 
 &middot; Document and track support tickets, ensuring timely resolution and proper escalation if needed.
 
 
 &middot; Perform routine maintenance and upgrades to the application
 
 
 &middot; Monitor system performance and proactively identify potential issues or improvements.
 
 
 &middot; Collaborate with cross-functional teams, such as developers and system administrators.
 
 
 &middot; Collaborating with higher-level support teams or subject matter experts to escalate complex or critical issues for further investigation and resolution.
 
 
 &middot; Conduct user training and create user guides or documentation for the application.
 
 
 &middot; Participate in on-call rotations to provide after-hours support as needed.
 
 
 &middot; Sharing knowledge and best practices with team members to enhance overall technical expertise and improve support capabilities.
 
 
 
 
 
 
 QUALIFICATION
 
 
 
 &middot; 2+ years of experience in technical support or a related field
 
 
 &middot; A bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or similar.
 
 
 &middot; Good understanding of ITIL frame work: Preferably ITIL foundation certified.
 
 
 &middot; Azure Az 900 Trained or Certified
 
 
 &middot; Experience troubleshooting software applications and identifying root causes of issues
 
 
 &middot; Familiarity with ticketing systems and incident management processes
 
 
 &middot; Knowledge of operating systems (e.g. Windows, Linux) and databases (e.g. SQL Server, Oracle)
 
 
 &middot; Understanding of networking concepts and protocols (e.g. TCP/IP, DNS, HTTP)
 
 
 &middot; Exceptional communication skills in English (&amp; Arabic) to effectively communicate technical information to non-technical users.
 
 
 &middot; Experience collaborating with cross-functional teams, such as developers or system administrators
 
 
 &middot; Knowledge of ITIL framework or other service management methodologies is a plus
 
 
 &middot; Ability to work in a fast-paced environment and handle multiple priorities simultaneously
 
 
 &middot; Willingness to work outside of regular business hours when necessary (e.g. on-call support)
 
 
 &middot; Knowledge in data center Application Management and cloud environment management
 
</div>

L1 Application Support Specialist

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