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customer service representative (remote) Jobs in Farwaniya

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field specialist iii - wireline services

sales associate

lead field service representative

Nalco Water, An Ecolab Company

<div>
 Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water annually. We serve industries from food &amp; beverage to mining and manufacturing, delivering innovative solutions that reduce, reuse, and recycle water while protecting systems and equipment. Our team combines deep technical expertise with smart technology to drive efficiency, sustainability, and performance.
 
 
 Ecolab is seeking a
 
 Lead Field Service Representative
 
 where your technical expertise and customer-first mindset will help shape a more sustainable future. You&rsquo;ll be part of a purpose-driven team that supports water treatment systems across diverse industries. You&rsquo;ll work hands-on in the field, building trusted relationships with customers and delivering solutions that protect vital resources and improve operational performance.
 
 
 
 How You&rsquo;ll Make An Impact
 
 
 
 <ul>
 <li>
 Solve a wide range of complex, multi-disciplinary problems
 </li>
 <li>
 Assume lead role in maintaining troubleshooting guides/bulletins and distribution to departments when required
 </li>
 <li>
 Prepare reports detailing problems and solutions to initiate necessary corrective product modification and/or recommend process changes
 </li>
 <li>
 Conduct site surveys, product/application audits
 </li>
 <li>
 Inventory management of chemical delivery systems
 </li>
 <li>
 Collect samples for monitoring chemical program
 </li>
 <li>
 Deliver chemicals to customer as needed
 </li>
 <li>
 Conduct field evaluations of new products
 </li>
 <li>
 Lead appropriate pre-trial surveys for site visits
 </li>
 <li>
 Interact with appropriate internal and external customers and resources
 </li>
 <li>
 Maintain accurate records based on information gathered during trials and surveys
 </li>
 <li>
 Create troubleshooting service guides and bulletins on existing products
 </li>
 <li>
 Coordinate and manage sampling and inventory schedules
 </li>
 <li>
 Coordinate implementing solutions with customers
 </li>
 <li>
 Assist sales in preparing business proposals
 </li>
 <li>
 Participate in design reviews, new applications and start-ups evaluations
 </li>
 <li>
 Assist in critiquing products serviceability, performance and reliability
 </li>
 <li>
 Provide customers with expert technical service in all major applications
 </li>
 <li>
 Serve as a Mentor for all levels of Service Reps
 </li>
 <li>
 Support and be committed to the teams Quality Improvement Process
 </li>
 <li>
 Promptly report every incident, accident, injury or applicable near miss to next level management
 </li>
 <li>
 Provide on-site field service (on the phone or on-site)
 
 
 </li>
 </ul>
 
 What&rsquo;s Unique About This Role
 
 
 
 <ul>
 <li>
 You&rsquo;ll operate independently in a dynamic field environment, supported by a team that values your expertise
 </li>
 <li>
 You&rsquo;ll work with cutting-edge technologies and industry-leading training to stay ahead
 </li>
 <li>
 You&rsquo;ll help customers meet sustainability goals while protecting their critical assets
 
 
 </li>
 </ul>
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 2 years of education beyond high school in college or technical school
 </li>
 <li>
 Must have a valid Driver&rsquo;s License and acceptable Motor Vehicle Record
 </li>
 <li>
 Experience in a technical service role, ideally with water filtration systems or in industrial/mechanical environments
 </li>
 <li>
 Ability to travel within a geographic territory
 </li>
 <li>
 Ability to travel overnight for business
 
 
 </li>
 </ul>
 
 Physical Requirements Of Position
 
 
 
 <ul>
 <li>
 Must have the ability to Lift/Push/Pull/Carry up to 55 pounds chest high
 
 
 </li>
 </ul>
 
 Ecolab is committed to providing reasonable accommodation to qualified individuals with a disability.
 
 
 
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Associates degree in Engineering (Chemical, Mechanical, Industrial), Life Sciences (Biology, Chemistry, etc.) or Trade School Certification
 </li>
 <li>
 4 years of successful technical sales or field sales support experience
 </li>
 <li>
 Must have knowledge of and experience in materials, scheduling and inventory processes
 </li>
 <li>
 Experience in oil and gas industry preferred
 </li>
 <li>
 Previous Refinery/Petrochemical experience
 </li>
 <li>
 Water treatment or specialty chemical industry experience
 </li>
 <li>
 Working knowledge of boilers, cooling towers, and wastewater treatment systems
 </li>
 <li>
 High computer application literacy (including Microsoft Office Suite, and ability to learn internal business systems)
 </li>
 <li>
 History of working in a field that required autonomy and self-motivation
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Excellent organizational skills
 </li>
 <li>
 A strong work ethic and ability to multitask
 
 
 </li>
 </ul>
 
 About Ecolab
 
 
 
 At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.
 
 
 
 Our Commitment to a Culture of Inclusion &amp; Belonging
 
 
 
 Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.
</div>

Lead Field Service Representative

Boutiqaat

Sales Representative &ndash; Korean SkincareAre you obsessed with glowing skin, K-beauty routines, and helping people discover products that truly work? Do you love connecting with customers and turning skincare curiosity into confidence?Join Boutiqaat, as a Sales Representative for Korean Skincare and become the go-to beauty expert helping customers achieve their healthiest, most radiant skin.In this role, you&rsquo;ll deliver personalized skincare consultations, share your passion for K-beauty, and create an unforgettable shopping experience while contributing to store success.What You&rsquo;ll Be Doing<ul><li>Welcome customers and understand their skin concerns, goals, and preferences</li><li>Recommend Korean skincare products tailored to their skin type and lifestyle</li><li>Explain product benefits, ingredients, and how to use them in a skincare routine</li><li>Build strong relationships with customers through personalized consultations</li><li>Handle inquiries, feedback, and concerns professionally to ensure satisfaction and loyalty</li><li>Meet individual and store sales targets through excellent service and product knowledge</li><li>Promote new launches, trending K-beauty products, and in-store campaigns</li><li>Monitor stock levels and report low or expiring products</li><li>Coordinate with operations teams to ensure product availability and replenishment</li><li>Assist in checking products from the warehouse for pricing, quality, and display readiness</li><li>Ensure visual merchandising standards are maintained</li><li>Keep displays clean, organized, and attractive</li><li>Maintain hygiene of testers and product displays</li><li>Support in-store events, promotions, and product launches</li><li>Share product highlights and store activities on social media to boost engagement</li><li>Process payments through POS systems (cash, cards, vouchers, etc.)</li><li>Manage exchanges and refunds efficiently while offering suitable alternatives</li></ul>What You Bring to the Table:<ul><li>Bachelor&rsquo;s degree in a relevant field</li><li>0&ndash;1 year of experience in retail, sales, or skincare (experience is a plus but not required)</li><li>Passion for Korean skincare and beauty trends</li><li>Strong customer service and communication skills</li><li>Ability to understand customer needs and recommend suitable products</li><li>Sales-driven mindset with strong persuasion and negotiation skills</li><li>Attention to detail in product presentation and merchandising</li><li>Ability to handle customer concerns calmly and professionally</li><li>Good English communication skills</li><li>Arabic is a plus</li></ul>Why Boutiqaat?At Boutiqaat, you won&rsquo;t just join a company you&rsquo;ll join a movement redefining e-commerce beauty and lifestyle retail. Here, every day offers new challenges, learning opportunities, and a chance to help build a smarter, more efficient operation from the ground up.Ready to Grow with Us?Kickstart your career with hands-on experience, expert mentorship, and real impact. Apply now and be part of something exciting!Job Type: Full-timeWork Location: In person

Sales Representative - Korean Skincare

Nestlé

<div><h1 class="jobSectionHeader">POSITION SNAPSHOT</h1>
Location: Kuwait 
Grade: I_CPW 
Req ID: 388992
<h1 class="jobSectionHeader">POSITION SUMMARY</h1>
Execute the channel strategy across the cluster, which is being developed by Cluster CDT lead. Execute a compelling category story by being the go-to expert for the channel, representing the category&rsquo;s interests and direction while working closely with key stakeholders. 
Internal applicants based in Costal Arabia with relevant experience will be given priority.<h1 class="jobSectionHeader">
A DAY IN THE LIFE &hellip;</h1><ul><li>
Execution of ICP activities on the channel across the clusters and monitor the effectiveness of execution.</li><li>
Lead the category relationship with key customers &amp; distributors.</li><li>
Key Representative for Channel through the ICP process, ensuring multifunctional input and alignment to the key growth opportunities and action plans.</li><li>
Enable the implementation of our PicOS (through 4Ps solutions) across the channel &amp; key customer(s) with regular reviews on its effectiveness.</li><li>
Single point of contact for Sales and Marketing teams for Channel of responsibility, ensuring you to drive insights using external data resources like Nielsen, Dunnhumby, Kantar etc.</li><li>
Promotional evaluation and optimization to utilize discounts effectively (Channel level).</li><li>
Deliver channel playbook to sales teams to include MSL / NPD targets.</li><li>
Lead and Maintain Channel KPI tracking through MBPC.</li><li>
Ensure adherence to all Company principles and policies.</li></ul><h1 class="jobSectionHeader">
What will make you successful&hellip;</h1><ul><li>
At least 2 years of experience within Generating Demand (CDT, Sales, A&amp;P or Marketing)</li><li>
Previous experience in CDT is a plus.</li><li>
Demonstrable record of success in delivering key commercial KPI's.</li><li>
Foundational understanding of Nielsen, Kantar, Dunnhumby etc.</li><li>
Strong teamworking skills.</li></ul></div>

Associate Manager, Commercial Development, Planned Shopping (Breakfast Cereals)

The Tech Xprtz

Job SummaryWe are seeking an experienced Technical Support Director to lead our support operations, ensure high-quality customer service, and optimize technical support processes. This role is responsible for managing support teams, improving service performance, and delivering efficient resolution of technical issues.Key Responsibilities<ul><li>Lead and manage technical support teams and daily operations</li><li>Develop and implement support strategies, processes, and KPIs</li><li>Ensure timely resolution of customer issues and service requests</li><li>Monitor performance metrics and drive continuous improvement</li><li>Collaborate with engineering and product teams to resolve complex issues</li><li>Manage support tools, systems, and knowledge bases</li><li>Oversee customer satisfaction and service quality standards</li><li>Handle escalations and ensure effective issue resolution</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field</li><li>8+ years of experience in technical support or IT service management</li><li>Proven leadership experience managing support teams</li><li>Strong problem-solving and troubleshooting skills</li><li>Experience with ticketing systems and support tools</li><li>Excellent communication and customer service abilities</li></ul>Job Type: Full-timePay: KD2,900.000 per monthWork Location: In person

Technical Support Director

Re Lytix

<div>
 
 
 Remote Customer Service Representative
 
 
 
 
 Work Mode: Remote
 
 
 Region: EU, MENA, Southeast Asia
 
 
 
 &nbsp;
 
 
 We are seeking a Remote Customer Service Representative to join our customer-focused team and deliver high-quality support experiences across a global customer base. This fully remote role offers stability, growth opportunities, and the ability to make a meaningful impact by assisting customers on a daily basis.
 
 
 &nbsp;
 
 
 In this position, you will serve as a key point of contact for customers, helping resolve inquiries, provide guidance, and ensure a positive and professional experience. Your communication skills, attention to detail, and customer-first approach will play an essential role in building trust and maintaining strong customer relationships.
 
 
 &nbsp;
 
 
 &nbsp;
 
 
 
 Job Responsibilities:
 
 
 
 &nbsp;
 
 
 
 1) Customer Support and Communication.
 
 
 <ul>
 <li>
 Respond to customer inquiries via phone, email, and live chat
 </li>
 <li>
 Provide accurate information regarding products, services, and policies
 </li>
 <li>
 Maintain clear, professional, and empathetic communication at all times
 </li>
 <li>
 Represent the company brand positively in every interaction
 </li>
 
 </ul>
 
 &nbsp;
 
 
 
 2) Issue Resolution and Troubleshooting.
 
 
 <ul>
 <li>
 Assist customers with troubleshooting basic technical or service-related issues
 </li>
 <li>
 Guide customers through solutions in a clear and supportive manner
 </li>
 <li>
 Handle complaints with patience, empathy, and professionalism
 </li>
 <li>
 Escalate complex issues to appropriate teams when required
 </li>
 
 </ul>
 
 &nbsp;
 
 
 
 3) Order and Case Management.
 
 
 <ul>
 <li>
 Process orders, returns, exchanges, and service requests efficiently
 </li>
 <li>
 Maintain accurate and detailed records of customer interactions in CRM systems
 </li>
 <li>
 Follow up on open cases to ensure timely resolution and customer satisfaction
 </li>
 <li>
 Ensure all documentation is complete and up to date.
 </li>
 
 </ul>
 
 &nbsp;
 
 
 
 4) Performance and Continuous Improvement.
 
 
 <ul>
 <li>
 Meet established quality standards and productivity targets
 </li>
 <li>
 Participate in training sessions, coaching, and team meetings
 </li>
 <li>
 Stay updated on product changes, policies, and internal procedures
 </li>
 <li>
 Provide feedback to support service improvements and customer experience enhancements
 </li>
 <li>
 Collaborate with team members through virtual platforms
 </li>
 
 </ul>
 
 &nbsp;
 
 
 &nbsp;
 
 
 
 Required Qualifications:
 
 
 
 &nbsp;
 
 <ul>
 <li>
 Strong verbal and written communication skills in English
 </li>
 <li>
 Previous customer service or call center experience preferred
 </li>
 <li>
 Excellent active listening and interpersonal skills
 </li>
 <li>
 Ability to remain calm and professional under pressure
 </li>
 <li>
 Basic technical aptitude and ability to learn new systems quickly
 </li>
 <li>
 Typing proficiency for efficient documentation
 </li>
 <li>
 Strong problem-solving skills and a positive, customer-focused attitude
 </li>
 <li>
 Reliable, punctual, and self-motivated in a remote work environment
 </li>
 <li>
 Adaptability to changing processes and policies
 </li>
 <li>
 Multilingual abilities are an advantage for supporting a global customer base
 </li>
 
 </ul>
 
 &nbsp;
 
 
 &nbsp;
 
 
 
 Benefits Package:
 
 
 
 &nbsp;
 
 <ul>
 <li>
 Competitive salary or hourly compensation
 </li>
 <li>
 Performance-based incentives and bonus opportunities
 </li>
 <li>
 Comprehensive onboarding and training program
 </li>
 <li>
 Career development and advancement opportunities
 </li>
 <li>
 Flexible scheduling options
 </li>
 <li>
 Paid time off and employee discount programs
 </li>
 <li>
 Supportive and collaborative remote team environment
 </li>
 <li>
 Ongoing feedback, coaching, and recognition initiatives
 </li>
 
 </ul>
 
 &nbsp;
 
 
 &nbsp;
 
 
 We are committed to supporting our employees&rsquo; success and wellbeing while fostering a positive and inclusive remote work culture.
 
 
 &nbsp;
 
 
 &nbsp;
 
 
 
 Keywords:
 
 
 
 &nbsp;
 
 
 Customer service &bull; Remote representative &bull; Call center &bull; Customer support &bull; Inquiry resolution &bull; Technical troubleshooting &bull; CRM systems &bull; Multichannel support &bull; Complaint handling &bull; Customer satisfaction &bull; Communication skills &bull; Problem-solving &bull; Product knowledge &bull; Team collaboration &bull; Performance metrics &bull; Career growth &bull; Work from home &bull; Customer experience &bull; Customer loyalty
 
 
 &nbsp;
 
 
 &nbsp;
 
</div>

Customer Service Representative (Remote)

ONSCTI Solutions

Job Opportunity: IT Services DirectorLocation: Kuwait City, Kuwait Company: ONSCTI SolutionsAbout UsONSCTI Solutions is a leading technology services provider based in Kuwait City, specializing in IT infrastructure, managed services, and digital transformation. We are committed to delivering reliable, secure, and innovative IT solutions that empower businesses to thrive in a rapidly evolving digital landscape.Role OverviewWe are seeking an experienced IT Services Director to lead our IT services division, oversee client engagements, and drive operational excellence. This leadership role requires strong technical expertise, strategic vision, and the ability to inspire teams while ensuring the highest standards of service delivery.Key Responsibilities<ul><li>Define and execute the company&rsquo;s IT services strategy and roadmap.</li><li>Oversee managed services, infrastructure support, and enterprise IT solutions.</li><li>Ensure service reliability, scalability, and compliance with industry standards.</li><li>Collaborate with clients to deliver tailored IT solutions that meet business needs.</li><li>Evaluate emerging technologies and integrate them into service offerings.</li><li>Manage budgets, resources, and vendor relationships effectively.</li><li>Lead and mentor IT service teams to foster innovation and operational excellence.</li><li>Monitor performance metrics and implement continuous improvement initiatives.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (Master&rsquo;s preferred).</li><li>10+ years of experience in IT services management, with at least 5 years in a leadership role.</li><li>Proven track record in delivering enterprise IT solutions and managed services.</li><li>Strong knowledge of IT infrastructure, cloud computing, and cybersecurity.</li><li>Excellent leadership, communication, and project management skills.</li><li>Ability to balance strategic vision with hands-on technical expertise.</li></ul>What We Offer<ul><li>Competitive salary and benefits package.</li><li>Opportunity to lead and shape the IT services vision of a growing company.</li><li>Exposure to diverse industries and high-impact projects.</li><li>Collaborative and innovative work environment.</li></ul>Job Type: Full-timePay: Up to KD3,200.000 per monthWork Location: In person

IT Services Director

Al Mulla Group

<div>
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Attract new corporate clients and expand the company&rsquo;s customer base.
 </li>
 <li>
 Promote long-term vehicle leasing solutions to companies and institutions.
 </li>
 <li>
 Identify potential business opportunities in the Kuwait market.
 </li>
 <li>
 Collaborate with the sales team to achieve sales targets.
 </li>
 <li>
 Prepare and review price quotations for corporate customers.
 </li>
 <li>
 Lead negotiations and close leasing contracts.
 </li>
 <li>
 Maintain strong relationships with existing clients.
 </li>
 <li>
 Follow up with customers regularly to ensure service satisfaction.
 </li>
 <li>
 Resolve customer issues in coordination with operations.
 </li>
 <li>
 Conduct regular field visits to clients.
 </li>
 <li>
 Monitor competitor activities and market trends.
 </li>
 <li>
 Provide feedback to management regarding customer needs.
 </li>
 <li>
 Prepare weekly and monthly sales reports.
 </li>
 <li>
 Track sales pipeline and performance metrics.
 </li>
 <li>
 Submit and update sales forecasts upon request.
 </li>
 <li>
 Maintain updated records of sales activities.
 </li>
 </ul>
 
 
 
 
 
 Educational Qualification
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Engineering, Business or related field
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 Years of Experience: 3 - 5 Years
 </li>
 <li>
 Field of Experience: Car rental, Fleet leasing or Automotive sales
 </li>
 </ul>
 
 
 
 
 
 Skills
 
 
 <ul>
 <li>
 Good communication skills
 </li>
 <li>
 Strong negotiation and deal-closing skills
 </li>
 <li>
 Good knowledge of the Kuwait corporate market
 </li>
 <li>
 Leadership and team supervision ability
 </li>
 <li>
 Fluency in Arabic and English
 </li>
 </ul>
 
 
 
 
 
 Job Remarks
 
 
 <ul>
 <li>
 Preferred Language: English, Arabic
 </li>
 <li>
 Job Country: Kuwait
 </li>
 <li>
 Duty Shift / Timings: One Shift / 8:00 am to 5:00 pm
 </li>
 </ul>
 
 
</div>

Sales Supervisor - Al Mulla Rental & Leasing

Explore 373+ Lead field service representative in Farwaniya this April. Find roles across top companies and apply now to boost your career.