client support administration

customer service rep

receptionist

sales lady

sales manager

customer service agent

Ali Abdulwahab Al Mutawa Commercial Co.

<div>
 
 Key Roles And Responsibilities
 
 
 
 Responsible for acting as liaison between AAW and its current and potential customers by effectively solving customers&rsquo; issues, complaints and inquiries while ensuring maximum customer satisfaction is achieved at the core of every decision and behaviour.
</div>

Customer Service Agent

Ooredoo Group of Companies

<div>The Company 
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world.
We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team &ndash; and it's a team that you can be part of.
Ooredoo's future is bright, and you can be part of our ongoing success.
The Purpose 
Sell Ooredoo products and services to the customer, Ensure to get their satisfaction and gain their constant loyalty.
Meet the sales target of Ooredoo products and services as set by the manager
Key Accountabilties &amp; Responsiblities<ul><li> 
Contribute to the department communication plan through attendance of regular team meetings, events and preparation of requested reports.</li><li>
Share knowledge and expertise with colleagues.</li><li>
Retain good condition of supplies, fittings, stationery, marketing materials and products in the shop/store.</li><li>
Keep up with fluctuating supply and demand.</li><li>
Maintain general inventory and ensure all the items of the branch are in stock on regular weekly basis.</li><li>
Ensure that sufficient inventory is available at the store on daily basis to avoid being &quot;OUT OF STOCK&quot;.</li><li>
Proactively welcome the customers and get their attention to Ooredoo services.</li><li>
Meet customer's needs through constant support, answer routine questions, fulfill their requirements of the related products or Ooredoo services.</li><li>
Follow up with other departments on solving customers an issue that requires other departments' involvements and provide proper feedback for repeated visits.</li><li>
Follows procedure to activate lines, services and Ported In customers in which ensures minimum delays in order to meet subscriber expectations &amp; follow sales validation process (KYC).</li><li>
Upsell and promote company digital platforms and direct customers to process their basic services through it.</li><li>
Apply Super-agent approach to offer the customer ONE STOP SHOP concept when new, potential and existing customers get fully served without a need to visit other shops/departments.</li><li>
Upsell different Ooredoo products to retain existing customers on higher values.</li><li>
Meet the work regulations, apparel, looking, behavior &amp; attendance as per sales standard.</li><li>
Assist customers in Redeeming Ooredoo Rewards Programs as per the process.</li><li>
Accept B2B Companies &amp; payment responsible customer Payments.</li><li>
Solve some of B2B and payment responsible issues such as SIM replacement and other complaints as per the Super-Agent procedures.</li><li>
Ensure that the best in class service are provided according to CSAT, Mystery shopper and VOCE criteria.</li><li>
Achieve optimum level of customer feedback through written reports on challenges and inquiries.</li><li>
Ensure standards for high quality, customer service.</li><li>
Ensure that drawers are opening and closing as per Ooredoo finance standard on daily basis.</li><li>
Before closing cash register or cash drawer, employee and branch manager should make sure that all the transactions are on the place.</li><li>
Handle cash at the store as well as collecting daily sales and other necessary reports.</li><li>
Receive payments and issue receipts for sale items and outstanding accounts, ensuring accuracy of transactions and correctness of data input to the financial system.</li><li>
Process collection report on daily bases according to financial process.</li><li>
Ensure that all transaction submitted and matching the request without any variance.</li><li>
Report and deliver the daily cash and credit cards vouchers as well for the Ooredoo services which require applications.</li><li>
Ensure that all signatures done by employee and customer on requested places on SAF.</li><li>
Ensure that all the transactions are checked properly; in order to submit it to the Head Office on daily basis to avoid any claw back.</li><li>
The signed SAF is to be sent back to CCQC and a scanned copy is to be uploaded in RAS as attachment fill.</li><li>
Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.</li><li>
Other duties as directed by supervisor or other superiors in which ease the branch operations and assist in the absence of Branch manager or the Team leader.</li><li>
Play the role of greater when its directed by direct supervisor</li><li>
Up-sell and promote company digital platforms and direct customers to process their basic services through it.</li></ul>
Qualifications 
High School Certificate, Sales Support discipline or equivalent years' experience.</div>

Executive, Retail Store / Phono Subsidiary of Ooredoo Kuwait

Zain Kuwait

<div>
 
 About The Role
 
 
 
 The Business Excellence Specialist will report to the Business Excellence Manager and play a key role in driving operational excellence across the organization. This role is responsible for enhancing business performance through process optimization, governance frameworks, and the implementation of international best practices. The ideal candidate will act as a change agent, partnering with cross-functional teams to embed a culture of continuous improvement, ensure compliance with global standards, and elevate organizational efficiency, quality, and customer experience.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Lead and support end-to-end process management initiatives, including process mapping, redesign, and optimization to enhance efficiency and effectiveness.
 </li>
 <li>
 Drive continuous improvement programs using structured methodologies identifying gaps, root causes, and sustainable solutions.
 </li>
 <li>
 Manage and coordinate internal and external audits, ensuring timely closure of findings and alignment with regulatory and certification requirements.
 </li>
 <li>
 Support the development, implementation, and maintenance of ISO and other international certifications, ensuring ongoing compliance and readiness.
 </li>
 <li>
 Establish and monitor performance frameworks and KPIs, providing insights and recommendations to senior stakeholders.
 </li>
 <li>
 Partner with business units to ensure standardization and governance of processes, policies, and procedures across the organization.
 </li>
 <li>
 Lead or support cross-functional projects related to transformation, operational excellence, and digital/process innovation.
 </li>
 <li>
 Conduct benchmarking and best practice analysis to identify opportunities for innovation, cost optimization, and service improvement.
 </li>
 <li>
 Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait
 </li>
 <li>
 Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminate hazards and minimizes OH&amp;S risks (including systemdeficiencies),takeadvantageofOH&amp;SopportunitiesandaddressesOH&amp;Smanagementsystem nonconformities associated with its activities
 
 
 </li>
 </ul>
 What We Need From You
 
 
 
 Skills
 
 
 
 <ul>
 <li>
 Strong analytical mindset with the ability to translate data into actionable insights.
 </li>
 <li>
 Demonstrated experience in process improvement, quality management, or business transformation roles.
 </li>
 <li>
 Solid understanding of audit practices, compliance frameworks, and international standards (e.g., ISO).
 </li>
 <li>
 Excellent stakeholder management and communication skills, with the ability to influence at different organizational levels.
 </li>
 <li>
 Strong project management capabilities, with the ability to manage multiple initiatives simultaneously.
 </li>
 <li>
 High level of attention to detail combined with strategic thinking.
 </li>
 <li>
 Proficiency in tools such as Microsoft Office (advanced Excel preferred) and process mapping or project management tools.
 </li>
 <li>
 Certifications such as ISO Lead Auditor and/or PMP are highly desirable.
 
 
 </li>
 </ul>
 
 Education Level/ Major
 
 
 
 Bachelor&rsquo;s degree in Business Administration, Industrial Engineering, Management, Information Systems, or a related field.
 
 
 
 Years Of Experience
 
 
 
 Minimum 5+ years of relevant experience in business excellence, process improvement, or operational strategy roles.
 
 
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport-size photograph
 </li>
 <li>
 Highest Education Qualification
 </li>
 <li>
 Copy of Civil ID/Passport
 </li>
 </ul>
</div>

ZAIN2243 - Business Excellence

Hudson Manpower

<div>We are hiring an experienced Asst Restaurant Manager for a reputed restaurant group in Kuwait.<h4 class="jobSectionHeader">
Key Responsibilities</h4><ul><li>Assist in managing overall restaurant operations and daily activities</li><li>Supervise front-of-house staff and ensure smooth service operations</li><li>Ensure high standards of customer service and guest satisfaction</li><li>Handle customer complaints and resolve issues professionally</li><li>Support staff scheduling, training, and performance monitoring</li><li>Coordinate with kitchen and bar teams for efficient operations</li><li>Monitor food quality, presentation, and service standards</li><li>Assist in inventory control, stock management, and cost control</li><li>Ensure compliance with hygiene, safety, and company SOPs</li><li>Support in preparing operational and sales reports</li><li>Maintain restaurant cleanliness, ambiance, and service quality</li><li>Assist in achieving sales targets and operational goals</li></ul>
 Benefits:
✔ Attractive Salary
✔ Accommodation &amp; Transportation<ul><li> 
Diploma/Degree in Hotel Management or Hospitality preferred</li><li>Minimum 4&ndash;6 years of experience in restaurant operations</li><li>At least 1&ndash;2 years of experience in a supervisory or assistant management role</li><li>Strong leadership and team management skills</li><li>Good communication and customer service abilities</li><li>Experience in fine dining or high-volume restaurant operations preferred</li><li>Knowledge of POS systems and restaurant reporting</li><li>Ability to work under pressure and manage busy operations</li><li>Gulf experience preferred</li></ul></div>

Asst Restaurant Manager - Kuwait

Regatta Capital Holding

The Multisite Manager will oversee operations across multiple specialty coffee shops, ensuring consistency in quality, service, and brand standards. This role requires strong leadership, operational expertise, and a passion for specialty coffee culture. The manager will drive performance, mentor teams, and uphold the company&rsquo;s reputation for excellence in every cup.Responsibility<ul><li>Coffee operations : Supervise daily operations across multiple locations, ensuring adherence to specialty coffee standards and company policies.</li><li>Analyze branch sales levels and profitability, create and implement strategic plans to achieve sales goals.</li><li>Quality control: Maintain consistency in coffee preparation, brewing methods, and product offerings across all sites.</li><li>Training of the team at Branch level focusing on specialty coffee knowledge, customer service, and operational excellence.</li><li>Customer experience: Ensure each store delivers a welcoming environment and exceptional service, resolving escalated customer concerns.</li><li>Performance management: Track KPIs such as sales, customer satisfaction, and operational efficiency across all locations.</li><li>Inventory control to guarantee product availability and quality.</li><li>Assist the Baristas, stations and coffee shop events.</li></ul>Requirements<ul><li>2-3 years experience in the same role in Coffee shop management.</li><li>Bachelor&rsquo;s degree in Business, Hospitality, or related field</li><li>Well-organized, detailed oriented, and able to multi-task</li><li>Must have effective problem solving/decision making abilities</li><li>Must have excellent verbal and written communication skills</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your notice period?</li></ul>Education:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>Specialty Coffee: 6 years (Preferred)</li></ul>

Multi Site Manager - Specialty Coffee

FashLab

Sales Associate / Shop Assistant WantedWe are looking for a friendly, professional, and customer-oriented Sales Associate to join our team.Requirements: Proficient in using POS systems and handling sales transactions. Fluent in both Arabic and English. Excellent communication and customer service skills. Friendly, positive attitude with a welcoming smile. Able to handle different situations professionally and independently. Organized, responsible, and detail-oriented. Valid Visa 18 and ready for transfer.If you meet the above requirements and are passionate about providing excellent customer service, we would love to hear from you.Job Types: Full-time, Contract, PermanentPay: From KD220.000 per monthWork Location: In person

Sales Lady

Suncity Ventures WLL (Zayt Zaytoon Restaurant)

We&rsquo;re Hiring - Food Service WorkerWe are looking for Service Crew members to join our team. The ideal candidate should have good customer service skills, and the ability to work efficiently in a dynamic work environment.Key Responsibilities:<ul><li>Table Service: Take accurate food and beverage orders and deliver them promptly to the table.</li><li>Product Knowledge: Maintain a deep understanding of the menu to make recommendations and identify upsell opportunities.</li><li>Maintenance: Ensure the dining area is clean, organized, and properly set throughout the shift.</li><li>Teamwork: Assist colleagues during peak hours to ensure no guest is left unattended.</li></ul>Requirements:<ul><li>Previous experience in a restaurant or customer service role.</li><li>A &quot;guest-first&quot; mindset and the ability to multitask.</li></ul>Job Type: Full-timeWork Location: In person

Food Service Worker

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