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manager customer operations it airport experience

SITA

<div>
 <strong>
  <span>
   WELCOME TO
  </span>
 </strong>
 <strong>
  <span>
   SITA
  </span>
 </strong>
 <strong>
  <span>
   &nbsp;&nbsp;
  </span>
 </strong>
 <p>
  <span>
   At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.
  </span>
 </p>
 <p>
  <span>
   &nbsp;
  </span>
 </p>
 <p>
  <span>
   You&rsquo;ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don&rsquo;t just move the world forward&amp;mdash;we&rsquo;re proud to be recognized as a&nbsp;
   <strong>
    Great Place to Work&reg;
   </strong>
   &nbsp;by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.
  </span>
 </p>
 <p>
  <span>
   &nbsp;
  </span>
 </p>
 <p>
  <span>
   Are you ready to love your job?
  </span>
 </p>
 <p>
  <span>
   &nbsp;
  </span>
 </p>
 <p>
  <span>
   The adventure begins right here, with you, at SITA.
  </span>
 </p>
 <p>
  <span class="normaltextrun">
   <strong>
    <span>
     &nbsp;
    </span>
   </strong>
  </span>
 </p>
 <p>
  <span class="normaltextrun">
   <strong>
    <span>
     ABOUT THE ROLE &amp; TEAM
     <br/>
    </span>
   </strong>
  </span>
 </p>
 <p>
  <span>
   At SITA we believe in putting the customer at the center of everything we do. The primary objective of this role is to make SITA customers successful and seen as a business partner. Partnering with customers on SITA Service Management solutions that will help our customers achieve their business goals objectives and outcomes. As a Manager Customer Operations you would be responsible for executing against our promises ensuring that our customers are receiving the most value from their investment. Provide proactive input leveraging the capabilities of SITA product &amp; services to ensure we can retain and expand the account revenue.
  </span>
 </p>
 <p>
  <span>
   &nbsp;
  </span>
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  <span class="normaltextrun">
   <span>
    &nbsp;
    <strong>
     <span>
      WHAT YOU&rsquo;LL DO
     </span>
    </strong>
   </span>
  </span>
 </p>
 <p>
  <span>
   &nbsp;
  </span>
 </p>
 <ul>
  <li>
   <span>
    Develop a strong partnership with customer channel partners and SITA executive sponsors to drive product adoption and mitigate risk to renewal. Serve as the voice of the customer within SITA.
   </span>
  </li>
  <li>
   <span>
    Provide proactive tactical innovative advice to customers.
   </span>
  </li>
  <li>
   <span>
    Owns End-to-End Operational Escalation management and proactively manage escalation to ensure customer dissatisfaction issues are addressed at an early phase.&nbsp;
   </span>
  </li>
  <li>
   <span>
    Partner with Sales to help ensure renewals and expansion opportunities are identified and closed successfully.
   </span>
  </li>
  <li>
   <span>
    Lead the Continual Process Improvement process with the customer including recommendations for service upgrades and proactively monitor SITA customer services identify improvement and risk areas and own the various service improvement plans.
   </span>
  </li>
  <li>
   <span>
    Maintain thorough knowledge of SITA products/services features and target markets by participating in formal and informal training.
   </span>
  </li>
  <li>
   <span>
    Manage other client service staff assigned to support the customer.
   </span>
  </li>
  <li>
   <span>
    Manage third party supplier/s according to contract specifications.
   </span>
  </li>
  <li>
   <span>
    Contribute with Sales and Bid teams to developing customer proposals by identifying any local factors that may impact on the operational model and/or associated internal and external costs.
   </span>
  </li>
 </ul>
 <p>
  &nbsp;
 </p>
 <p>
  <span class="normaltextrun">
   <strong>
    <span>
     Who You Are&nbsp;
     <br/>
    </span>
   </strong>
  </span>
 </p>
 <ul>
  <li>
   <span>
    Bachelor&rsquo;s degree in IT, Telecom, or equivalent.
   </span>
  </li>
  <li>
   <p>
    <span>
     5+ years of customer facing experience delivering IT services to internal or external customers.
    </span>
   </p>
  </li>
  <li>
   <p>
    <span>
     5+ years of experience in Airline / Air Transport industry is a plus.
    </span>
   </p>
  </li>
  <li>
   <span>
    Bilingual in Arabic and English (both required).
   </span>
  </li>
  <li>
   <span>
    for this role the candidate will work full-time at the customer side" Hamad International Airport".
    <br/>
   </span>
  </li>
 </ul>
 <p>
  <span class="normaltextrun">
   <strong>
    <span>
     EXPERIENCE:
     <br/>
    </span>
   </strong>
  </span>
 </p>
 <ul>
  <li>
   <span>
    <strong>
     <span>
      Proven track record in operational leadership
     </span>
    </strong>
    <span>
     with 4+ years in managing customer-facing functions, ideally within a SaaS or tech-driven environment, ensuring high service levels and operational excellence.
    </span>
   </span>
  </li>
  <li>
   <span>
    <strong>
     <span>
      Demonstrated success in relationship and stakeholder management
     </span>
    </strong>
    <span>
     : Skilled at fostering strong internal and external partnerships to drive customer satisfaction and retention across operational teams.
    </span>
   </span>
  </li>
  <li>
   <span>
    <strong>
     <span>
      Experience with onboarding and training customers
     </span>
    </strong>
    <span>
     : Ability to guide customers through the initial setup and ongoing use of a product or service.
    </span>
   </span>
  </li>
  <li>
   <span>
    <strong>
     <span>
      Experienced in driving business growth through operational insights
     </span>
    </strong>
    <span>
     : Able to support upselling and cross-sell strategies by identifying trends and aligning resources accordingly.
    </span>
   </span>
  </li>
  <li>
   <span>
    <strong>
     <span>
      Operational project coordination
     </span>
    </strong>
    <span>
     : While formal project management certification is not essential, being able to lead multiple initiatives and coordinate cross-functional teams toward shared objectives.
    </span>
   </span>
  </li>
  <li>
   <span>
    <strong>
     <span>
      Proficient in data analysis and operational reporting
     </span>
    </strong>
    <span>
     : Uses customer data and performance metrics to drive continuous improvement and optimize delivery service.
     <br/>
    </span>
   </span>
  </li>
 </ul>
 <p>
  <strong>
   <span>
    KNOWLEDGE:
    <br/>
   </span>
  </strong>
 </p>
 <ul>
  <li>
   <span>
    <strong>
     <span>
      Deep understanding of operational strategies in customer success
     </span>
    </strong>
    <span>
     : Well-versed in best practices and processes that improve customer experience and team efficiency.
    </span>
   </span>
  </li>
  <li>
   <span>
    <strong>
     <span>
      Ability to align operational activities with business goals
     </span>
    </strong>
    <span>
     : Strong focus on translating customer needs into actionable plans, ensuring service delivery aligns with business outcomes.
    </span>
   </span>
  </li>
  <li>
   <span>
    <strong>
     <span>
      Familiarity with operational and customer success KPIs
     </span>
    </strong>
    <span>
     such as SLA adherence, case resolution time, key metrics like Net Promoter Score (NPS), Customer Satisfaction (CSAT) and Customer Health Scores
    </span>
   </span>
  </li>
  <li>
   <span>
    <strong>
     <span>
      Technically competent with products and systems
     </span>
    </strong>
    <span>
     : Able to troubleshoot basic issues and work closely with technical teams to address more complex challenges.
    </span>
   </span>
  </li>
  <li>
   <span>
    <strong>
     <span>
      Analytic thinking
     </span>
    </strong>
    <span>
     with problem solving as primary outcome.
     <br/>
    </span>
   </span>
  </li>
 </ul>
 <p>
  <strong>
   <span>
    SKILLS:
    <br/>
   </span>
  </strong>
 </p>
 <ul>
  <li>
   <span>
    <strong>
     <span>
      Strong communication and stakeholder management
     </span>
    </strong>
    <span>
     : Confident in presenting to leadership, coordinating with cross-functional teams, and maintaining transparency across business units.
    </span>
   </span>
  </li>
  <li>
   <span>
    <strong>
     <span>
      Excellent problem-solving and critical thinking
     </span>
    </strong>
    <span>
     : Capable of analyzing operational challenges and implementing practical, scalable solutions.
    </span>
   </span>
  </li>
  <li>
   <span>
    <strong>
     <span>
      People leadership and team engagement
     </span>
    </strong>
    <span>
     : Builds trust with teams and customers alike through empathy, collaboration, and a customer-first mindset.
    </span>
   </span>
  </li>
  <li>
   <span>
    <strong>
     <span>
      Exceptional time management and organizational ability
     </span>
    </strong>
    <span>
     : Excels in balancing multiple responsibilities, meeting deadlines, and maintaining high service standards.
    </span>
   </span>
  </li>
 </ul>
 <p>
  <span>
   &nbsp;
  </span>
 </p>
 <p>
  <span class="normaltextrun">
   <strong>
    <span>
     NICE-TO-HAVE
    </span>
   </strong>
  </span>
 </p>
 <p>
  <span>
   &nbsp;
  </span>
 </p>
 <ul>
  <li>
   <span>
    Experience in a complex multi-cultural matrix management organization
   </span>
  </li>
  <li>
   <span>
    ITIL Certification
   </span>
  </li>
 </ul>
 <p>
  <span>
   &nbsp;
  </span>
 </p>
 &nbsp;WHAT WE OFFER
 <p>
  &nbsp;
 </p>
 <p>
  We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  🏡
  <strong>
   Flex Week:
  </strong>
  Work from home up to 2 days/week (depending on your team's needs)
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  ⏰
  <strong>
   Flex Day:
  </strong>
  Make your workday suit your life and plans.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  🌎
  <strong>
   Flex-Location:
  </strong>
  Take up to 30 days a year to work from any location in the world.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  🌿
  <strong>
   Employee Wellbeing:
  </strong>
  We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  🚀
  <strong>
   Professional Development:
  </strong>
  Level up your skills with our training platforms, including LinkedIn Learning!
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  🙌
  <strong>
   Competitive Benefits:
  </strong>
  Competitive benefits that make sense with both your local market and employment status.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  <em>
   SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
  </em>
 </p>
 <p>
  &nbsp;
 </p>
</div>


Manager Customer Operations (IT & Airport Experience)

SITA Switzerland Sarl

<div>Overview:
<h2 class="jobSectionHeader"><b>WELCOME TO </b><b>SITA</b><b>
</b></h2><p>At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.</p><p></p><p><br>
You&rsquo;ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don&rsquo;t just move the world forward&mdash;we&rsquo;re proud to be recognized as a <b>Great Place to Work&reg;</b> by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.</p><p></p><p><br>
Are you ready to love your job?</p><p></p><p><br>
The adventure begins right here, with you, at SITA.</p><div></div><div><b><br>
ABOUT THE ROLE &amp; TEAM</b></div><p><br>
At SITA we believe in putting the customer at the center of everything we do. The primary objective of this role is to make SITA customers successful and seen as a business partner. Partnering with customers on SITA Service Management solutions that will help our customers achieve their business goals objectives and outcomes. As a Manager Customer Operations you would be responsible for executing against our promises ensuring that our customers are receiving the most value from their investment. Provide proactive input leveraging the capabilities of SITA product &amp; services to ensure we can retain and expand the account revenue.</p><div></div><div><br>
 <b>WHAT YOU&rsquo;LL DO</b></div><div><br>
</div><ul><li>Develop a strong partnership with customer channel partners and SITA executive sponsors to drive product adoption and mitigate risk to renewal. Serve as the voice of the customer within SITA.</li><li>
Provide proactive tactical innovative advice to customers.</li><li>
Owns End-to-End Operational Escalation management and proactively manage escalation to ensure customer dissatisfaction issues are addressed at an early phase.</li><li>
Partner with Sales to help ensure renewals and expansion opportunities are identified and closed successfully.</li><li>
Lead the Continual Process Improvement process with the customer including recommendations for service upgrades and proactively monitor SITA customer services identify improvement and risk areas and own the various service improvement plans.</li><li>
Maintain thorough knowledge of SITA products/services features and target markets by participating in formal and informal training.</li><li>
Manage other client service staff assigned to support the customer.</li><li>
Manage third party supplier/s according to contract specifications.</li><li>
Contribute with Sales and Bid teams to developing customer proposals by identifying any local factors that may impact on the operational model and/or associated internal and external costs.</li></ul>
Qualifications:
<div><b>
Who You Are</b></div><br>
<ul><li>
Bachelor&rsquo;s degree in IT, Telecom, or equivalent.</li><li><p>
5+ years of customer facing experience delivering IT services to internal or external customers.</p></li><li><p>
5+ years of experience in Airline / Air Transport industry is a plus.</p></li><li>
for this role the candidate will work full-time at the customer side&quot; Hamad International Airport&quot;.</li></ul><div><b><br>
EXPERIENCE:</b></div><ul><li><b><br>
Proven track record in operational leadership</b> with 4+ years in managing customer-facing functions, ideally within a SaaS or tech-driven environment, ensuring high service levels and operational excellence.</li><li><b>
Demonstrated success in relationship and stakeholder management</b>: Skilled at fostering strong internal and external partnerships to drive customer satisfaction and retention across operational teams.</li><li><b>
Experience with onboarding and training customers</b>: Ability to guide customers through the initial setup and ongoing use of a product or service.</li><li><b>
Experienced in driving business growth through operational insights</b>: Able to support upselling and cross-sell strategies by identifying trends and aligning resources accordingly.</li><li><b>
Operational project coordination</b>: While formal project management certification is not essential, being able to lead multiple initiatives and coordinate cross-functional teams toward shared objectives.</li><li><b>
Proficient in data analysis and operational reporting</b>: Uses customer data and performance metrics to drive continuous improvement and optimize delivery service.</li></ul><div><b><br>
KNOWLEDGE:</b></div><ul><li><b><br>
Deep understanding of operational strategies in customer success</b>: Well-versed in best practices and processes that improve customer experience and team efficiency.</li><li><b>
Ability to align operational activities with business goals</b>: Strong focus on translating customer needs into actionable plans, ensuring service delivery aligns with business outcomes.</li><li><b>
Familiarity with operational and customer success KPIs</b> such as SLA adherence, case resolution time, key metrics like Net Promoter Score (NPS), Customer Satisfaction (CSAT) and Customer Health Scores</li><li><b>
Technically competent with products and systems</b>: Able to troubleshoot basic issues and work closely with technical teams to address more complex challenges.</li><li><b>
Analytic thinking</b> with problem solving as primary outcome.</li></ul><div><b><br>
SKILLS:</b></div><ul><li><b><br>
Strong communication and stakeholder management</b>: Confident in presenting to leadership, coordinating with cross-functional teams, and maintaining transparency across business units.</li><li><b>
Excellent problem-solving and critical thinking</b>: Capable of analyzing operational challenges and implementing practical, scalable solutions.</li><li><b>
People leadership and team engagement</b>: Builds trust with teams and customers alike through empathy, collaboration, and a customer-first mindset.</li><li><b>
Exceptional time management and organizational ability</b>: Excels in balancing multiple responsibilities, meeting deadlines, and maintaining high service standards.</li></ul><div></div><div><b><br>
NICE-TO-HAVE</b></div><div><br>
</div><ul><li>Experience in a complex multi-cultural matrix management organization</li><li>
ITIL Certification</li></ul><div></div><h2 class="jobSectionHeader"><b><br>
</b></h2><h2 class="jobSectionHeader"><b>
WHAT WE OFFER</b></h2><div></div><div><br>
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.</div><div></div><div><br>
 <b>Flex Week:</b> Work from home up to 2 days/week (depending on your team's needs)</div><div></div><ul><li><br>
<b>Flex Day:</b> Make your workday suit your life and plans.</li></ul><div></div><div><br>
 <b>Flex-Location:</b> Take up to 30 days a year to work from any location in the world.</div><div></div><div><br>
 <b>Employee Wellbeing:</b> We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.</div><div></div><div><br>
 <b>Professional Development:</b> Level up your skills with our training platforms, including LinkedIn Learning!</div><div></div><div><br>
 <b>Competitive Benefits:</b> Competitive benefits that make sense with both your local market and employment status.</div><div></div><div><i><br>
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.</i></div></div><div></div>

TARCG - The Aviation Recruitment & Consulting Group

<div>
 <p>
  <strong>
   FM Operations Manager
  </strong>
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Qatar
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Overview
  </strong>
 </p>
 <p>
  We are seeking an experienced FM Operations Manager to act as the central point of contact for all Facilities Management activities across the campus, including PTC, Midfield, DIA, and associated infrastructure. This role is responsible for coordinating operational requirements, supporting maintenance activities, managing incidents and emergencies, and ensuring smooth operations with minimal disruption to airport stakeholders. You will work closely with FM contractors and multiple internal departments to drive timely resolutions, maintain compliance, and optimise service delivery. This is a fully on-site position with no hybrid or remote working options.
 </p>
 <p>
  <br/>
 </p>
 <p>
  PLEASE NOTE -
  <strong>
   6 years minimum experience as an FM Operations Manager within an Airport
  </strong>
  is paramount for this role. All candidates without this
  <strong>
   direct
  </strong>
  experience will be instantly rejected.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   Operational Management
  </strong>
 </p>
 <ul>
  <li>
   Coordinate with operations, security, safety, IT, and other key stakeholders to ensure asset availability and minimise operational impact during maintenance.
  </li>
  <li>
   Manage urgent operational requests and provide timely updates to management on critical tasks.
  </li>
  <li>
   Support FM contractors in securing emergency permits required for urgent or out-of-hours works.
  </li>
  <li>
   Conduct QHSE audits and ensure all activities comply with relevant safety standards.
  </li>
  <li>
   Maintain comprehensive shift handover reports and document critical incidents and events.
  </li>
  <li>
   Participate in daily operations meetings, escalating issues when required.
  </li>
  <li>
   Support both Hard and Soft FM services to reduce operational disruptions.
  </li>
  <li>
   Lead planning of major maintenance activities, ensuring early stakeholder engagement.
  </li>
  <li>
   Assist in the management of emergencies or major operational disruptions.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Management and Leadership
  </strong>
 </p>
 <ul>
  <li>
   Define and monitor team objectives to align with wider organisational goals.
  </li>
  <li>
   Lead, develop, and support team members to ensure strong performance, service quality, and effective succession planning.
  </li>
  <li>
   Mentor and develop national talent, contributing to Qatar&rsquo;s talent development initiatives.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Compliance and Safety
  </strong>
 </p>
 <ul>
  <li>
   Ensure adherence to all HSE, ISO, OHS, and data protection standards.
  </li>
  <li>
   Promote a strong safety culture and environmental responsibility across all FM operations.
  </li>
  <li>
   Safeguard confidentiality and security of all information handled.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications and Experience
  </strong>
 </p>
 <p>
  <strong>
   Essential:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Bachelor&rsquo;s Degree, preferably in Engineering, or equivalent qualification.
   </strong>
  </li>
  <li>
   <strong>
    Minimum 6 years of Facilities Management experience in airport operations or maintenance.
   </strong>
  </li>
  <li>
   <strong>
    Practical experience in safety management and building/facility regulations.
   </strong>
  </li>
  <li>
   <strong>
    Working knowledge of Computerized Maintenance Management Systems (CMMS).
   </strong>
  </li>
  <li>
   <strong>
    For non-degree holders: minimum 7 years of relevant experience.
   </strong>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job-Specific Skills
  </strong>
 </p>
 <ul>
  <li>
   Excellent command of the English language.
  </li>
  <li>
   Strong leadership, analytical, and technical capabilities.
  </li>
  <li>
   Proven experience in maintaining large airport facilities.
  </li>
  <li>
   Comprehensive understanding of FM operational processes.
  </li>
  <li>
   Ability to lead multicultural teams and perform effectively under pressure.
  </li>
  <li>
   Strong communication, customer service, and decision-making skills.
  </li>
  <li>
   Knowledge of ISO standards, HSE, PLB, and APM systems is advantageous.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What&rsquo;s on Offer
  </strong>
 </p>
 <ul>
  <li>
   Competitive salary package.
  </li>
  <li>
   Housing allowance provided, with temporary accommodation on arrival or access to staff accommodation.
  </li>
  <li>
   Strong opportunities for internal professional development and growth.
  </li>
  <li>
   Visa support considered for the right candidate.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  If you meet the above requirements and would like to be considered for this role, please send your updated resume to Hannah Lewis at hannah@tarcg.com
 </p>
 <p>
  <br/>
 </p>
 <p>
  TARCG is acting as an employment business in relation to this vacancy. By applying to this advert, you give consent to TARCG holding and processing your personal data for the purpose of work finding services. TARCG is The Aviation Recruitment and Consulting Group.
 </p>
</div>


Facilities Operations Manager

Hamad International Airport

<div>
 <p>
  <strong>
   <u>
    About the role:
   </u>
  </strong>
 </p>
 <p>
  Responsible for all aspects of the control systems, servers, computers, computer network and communication and electronics equipment within the Baggage Handling Systems (BHS) and the Hold Baggage Screening Systems (HBSS) including the data interfaces to other systems (such as BRS, DCS, CUTE, AODB, BRS, and Bl Database). Also, responsible for ensuring appropriate technical maintenance and project activities related to BHS and HBSS. Accountable to provide leadership, guidance to the Operations &amp; Maintenance (O&amp;M) contractor, and BHS&amp;HBSS maintenance team in order to ensure the required system performance, security, and availability.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Key responsibilities
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Ensure technical maintenance and project activities of BHS and HBSS including design, functionality, statistical and data reports (technical operational and end-user operations and maintenance), maintenance management, spare parts management, quality control of maintenance work, upgrades and enhancements to BHS and HBSS as well as related facilities to achieve reliable and efficient operations
  </li>
  <li>
   Ensure that the data, interfaces, system, and facilities required for baggage handling related operations within the scope of the department responsibility have an adequate level of IT security and availability to meet operational demands. Derive and execute a scheme to monitor and control the Configuration Management, incident management, and Cyber Security Risk of all BHS and HBSS related equipment according to MATAR established standards
  </li>
  <li>
   Utilize significant knowledge of the BHS, IT, OT, and aviation industry trends and development to recommend to the Manager Technical Operations BHS of necessary modifications or enhancements supporting to the data, interfaces, systems and facilities relating to baggage handling including preparation of business cases to ensure compliance with best practices and standards. including cybersecurity for operational technology (OT) in automation, information security management systems (ISMS), Asset Management System (AMS), Quality Management Systems (QMS), Risk Management, Project Management, and any other related areas
  </li>
  <li>
   Facilitate innovation to introduce new or improved goods and services for BHS and HBSS
  </li>
  <li>
   Derive and execute a scheme to monitor and control the BHS and HBSS Operations &amp; Maintenance (O&amp;M) Contractor's, 3rd party contractors' and other MATAR service provider's service level delivery, spare part selection and usage for all BHS and HBSS related equipment. Coordinate spare part management and stock level control together with other Airport Department, the 3rd party contractors and the BHS O&amp;M contractors. Coordinate and execute the development, design and system integration together with other Airport Departments and related operators to ensure optimal performance and efficiency
  </li>
  <li>
   Consult and support the BH Duty Manager to find the best balance between operational and maintenance requirement to achieve balance between operational and maintenance requirements
  </li>
  <li>
   Act as the Department's focal point and expert with regards to IT communication and control system for all modifications or enhancements to the facilities, systems, and interfaces for baggage handling as assigned to ensure alignment with operational needs and effective integration
  </li>
  <li>
   Derive and implement SOP related to the operations and maintenance of the IT and control system in the baggage handling to reduce downtime and enhance efficiency. Act as an internal auditor to ensure the implementation and execution of all SH-related SOPs and documents (operational and technical)
  </li>
  <li>
   Assist the Technical Operations Manager in monitoring and control of the BHS O&amp;M Contractor's maintenance service level and spare parts usage to ensure optimal performance and cost-effectiveness
  </li>
  <li>
   Review, coordinate, and approve both planned and unplanned maintenance activities to ensure seamless operations and to achieve the best balance between operational and maintenance requirements. Ensure quality of agreed regular maintenance activities in accordance to the manufacturer guidelines and MATAR standards and policies including a regular random inspection of maintenance activities
  </li>
  <li>
   Develop, review, and approve procedures and protocols of BHS and HBSS technical maintenance activities to ensure compliance with equipment manufacturer guidelines and MATAR standards and policies
  </li>
  <li>
   Coordinate, review, approve, and participate in testing and commissioning of BHS and HBSS related facilities and systems to ensure they meet operational standards and requirements
  </li>
  <li>
   Support MATAR IT internal and external audits for BHS and HBSS OT to ensure success by compiling and coordinating necessary resources. Compile, coordinate, review, approve, as well as develop BHS and HBSS document such as SOP, O&amp;M manuals, as build drawings, design drawings, training materials
  </li>
  <li>
   Develop, implement, monitor, and study the daily, weekly, monthly, and annual throughput and availability statistics and data reports to identify trends, assessing whether these trends are caused by shortcomings in operations or maintenance or are due to capacity constraints to improve system performance and efficiency
  </li>
  <li>
   Compile and report escalated risks by recognizing system deficiencies and implementing effective solutions to mitigate potential issues and enhance system reliability
  </li>
  <li>
   Liaise with the management of the BHS O&amp;M contractor, HBS equipment contractors, third-party contractor, MATAR IT, other Airport Departments, and related end-users in order to ensure adequate system availability to meet operational demands, MATAR standards and policies, and best balance between operational and maintenance requirements
  </li>
  <li>
   Assist the Technical Operations Manager in managing the procurement and acceptance of any product or services including any electronics equipment, computer software and hardware, network equipment, as well as computer simulations models or simulation runs for the department by preparing the required documentation and recommendations to ensure smooth acquisition and integration of new resources
  </li>
  <li>
   Compile and report weekly, monthly, quarterly, and annually management summary reports on the BHS and HBSS operational and technical status for the Airport Management using Bl Database and Dashboard where possible to ensure informed decision-making and effective monitoring
  </li>
  <li>
   Investigate and conduct root cause analysis for any system failure in coordination with MATAR IT and other airport departments, the 3rd party contractors, and the BHS O&amp;M contractors to identify and implement corrective actions
  </li>
  <li>
   Ensure that the Disaster Recovery Plan (DRP) for BHS and HBSS is effective and kept up to date to minimize downtime and data loss during an incident
  </li>
  <li>
   Provide functional expertise in subject matter areas, conduct statistical analysis and monitoring, lead continuous improvement initiatives, and develop strategies to achieve Asset Management System (AMS) objectives aligned with the Strategic Asset Management Plan (SAMP)
  </li>
  <li>
   Demonstrate the practical implementation of the requirements of the HIA Asset Management Policy to comply with the job scope requirements
  </li>
  <li>
   Identify tools, techniques, systems and practices to drive development of the business
  </li>
  <li>
   Understand AMS principles and objectives to align with the organizational objectives and enhance service delivery
  </li>
  <li>
   Effectively handle risks and maximize business opportunities using risk management principles and tools to attain optimal risk ratings and targets
  </li>
  <li>
   Lead the identification and delivery of improvement opportunities to enhance performance
  </li>
  <li>
   Perform other department duties related to his / her position as directed by the Head of the Department
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    About you
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s Degree or Equivalent with Minimum 6 years of job-related experience
  </li>
  <li>
   Experience with the design, development, and integration testing of a high-level and low-low level control system in a modern baggage handling system with automatic sortation functions and in-line hold baggage screening system
  </li>
  <li>
   Certified LEAN or LEAN SIX SIGMA Green Belt or higher
  </li>
  <li>
   Experience with the testing and commissioning of a modern baggage handling system with automatic sortation functions and in-line hold baggage screening system
  </li>
 </ul>
</div>


Senior BHS & HBSS Systems Specialist

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Customer Services Duty Manager - GS Hub Customer Services
</div></div><div><div>Ref #
</div><div>228608
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Cargo &amp; Airport Operations
</div></div><div><div><ul><li>Closing date: 07-Dec-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the role</b></p><p>
We are currently recruiting for <b>Customer Services Duty Manager </b>for <b>Ground Services</b> in Doha.</p><p>
The role is responsible for proactively managing QR passenger service operations on a shift basis, maintaining the corporate safety and security standards of the airline and ensuring customer service standards delivered as per values enshrined in QR. You will take decision in behalf of the Terminal Manager whenever required and maintain continuity of the operations. You will track delays and offer alternative solutions in the best possible manner. You will engage with stakeholders such as immigration/ security and HIA to benefit the customer experience. You will coordinate with Qatar Aviation Services (QAS) to improve service levels agreed to enhance the customer journey.</p><p>
Key accountabilities of the role include:</p><ul><li><p>
Participates in customer service strategy formulation pertaining to Doha Airport and in testing customer service improvements before they are rolled out to the other areas system wide. Provides feedback to strategic initiatives in the Ground Services business plan.</p></li><li><p>
Manages all staff at check-in, gates and transfer desks to ensure seamless customer journey.</p></li><li>
Manages all day-to-day operational issues, including disruption handling and service recovery in accordance with corporate procedures.</li><li>
Ensures that delayed, denied boarding and STPC passengers are provided with acceptable standard accommodation. Follows-up any issues and communicates results to line manager.</li><li>
Ensures operation remains within budgeted headcount numbers.</li><li>
Ensures that key HUB KPIs are met consistently e.g. Adherence to SPI targets, meet and exceed service quality standards targets and OTP targets.</li><li>
Ensures fraud preventions steps are adequately followed by the Agents and any escalations are highlighted to QR Security for further action.</li><li>
Provides full operational support to the Customer Services Duty Officers/ Supervisors at all times. Ensures highest levels of communication and interaction are maintained with all airside staff.</li><li>
Ensures senior managers are briefed of key issues on shift that may require action. Reports to Ground Services senior management on irregular airport operations as soon as the situation arises.</li><li>
Implements a review and risk assessment process on Standard Operations Procedures (SOP) and working practices to identify any unsafe practice for quality improvement.</li><li>
Introduces best practice operational process, procedures and controls to maximize the efficiency in operation.</li><li>
Conducts pre-shift meetings with Duty Officers and Supervisors to discuss shift activities and allocates staff as needed to enhance the resources and timing. Holds de-briefing session with all staff to highlight discrepancies and deficient areas and obtains recommendations for corrective action.</li><li>
Implements Business Contingency Plan; communicates, trains and organizes resources to have minimum operational interruption at critical situations.</li><li>
Monitors service standard for en-route transit passengers, STPC, meals/refreshment and ensure handled in accordance with the company policy/procedure.</li><li>
Manages/ develops Premium Operation and VIP areas to highest professional service levels, continuously maintains and increase premium passenger&rsquo;s satisfaction.</li><li>
Coordinates with Premium Operation and VIP manager on ongoing action plan for service improvement; adapt all possible methods to achieve/ exceed the setup targets.</li><li>
Manages all day-to-day operational issues with Premium Operations and VIP including check-in process, disruption management and service recovery in accordance with corporate procedures.</li><li>
Manages own Premium and VIP team and all third party relations that might affect the network area in a developed ways such as Ground Handling suppliers.</li><li>
Ensures adequate staffing levels are maintained per shift.</li><li><p>
Forster excellent teamwork and team spirit within Doha Hub team members, creates an enjoyable working environment and develops a sense of team belonging.</p><p></p><p><b><br>
Be part of an extraordinary story</b></p><p></p><p><br>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.</p></li></ul>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About you</b></p><p>
The successful candidate will have the following skills and qualifications:</p><ul><li>
Relevant College or University qualification to minimum Bachelor&rsquo;s level.</li><li>
Minimum of 5 years of relevant experience within Airline Hub Operations.</li><li>
Management experience in an Airline Hub Operations environment.</li><li>
Have managed a team of people from multicultural background.</li><li>
Highly energized and passionate about delivering 5-star services experience.</li><li>
Able to work under pressure in a dynamic and fast paced environment.</li><li>
Able to meet required deadlines. Result oriented.</li><li>
With demonstrated flexibility in meeting the demands of the business.</li><li>
Solution-oriented and has good attention to details.</li><li>
Good analytical and decision making skills.</li><li>
Stakeholder management skills</li><li>
Proficient in English communications (written and spoken).</li><li><p>
Able to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills.</p><p></p><p><b><br>
About Qatar Airways Group</b></p><p></p><p><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before. So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.</p><p></p><p><br>
Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><p></p><p><b><br>
How to apply</b></p><p></p><p><br>
If you have what it takes to be part of our 5-star team, please take the first step and apply now by uploading your CV and completing the online application.</p></li></ul><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=228608</div></div></div></div></div></div></div></div>

Customer Services Duty Manager - GS Hub Customer Services

<div><div><div><div><div><div><div><div>Job title
</div><div>Qatar Executive - Cabin Services Training Manager
</div></div><div><div>Ref #
</div><div>227634
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Cabin Crew &amp; Cabin Services
</div></div><div><div><ul><li>Closing date: 15-Dec-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the Role:</b><br>
<br>
As Cabin Services Training Manager at Qatar Executive, you will design, implement, and oversee a world-class training program for Qatar Executive Cabin Crew. This program will set Qatar Executive apart through exceptional refinement and personalized service, supporting both solo-crew and multi-crew business jet operations. Your role ensures alignment with the company&rsquo;s luxury brand and commitment to service excellence across the global fleet.<br>
<br>
<b>Key Responsibilities include:</b></p><ul><li><p>
Develop/maintain a comprehensive Service Training Curriculum for Executive Cabin Crew, implement induction and recurrent training programs in service standards, etiquette, and cabin presentation for both solo-crew and corporate aviation transitions.</p></li><li><p>
Provide specialized training in fine dining, wine and spirits, guest experience, bespoke concierge requests, special flights, and VIP amenities. Conduct service and cabin layout training for new aircraft types, including Gulfstream G650ER, G700, Global 5000, Airbus A320, and Airbus A340.</p></li><li><p>
Coordinate with external providers to maintain relationships with industry leaders in hospitality and luxury service.</p></li><li><p>
Delivering training sessions and coordinating with external providers to maintain strategic partnerships with industry leaders in hospitality and fine service.</p></li><li><p>
Managing training logistics, scheduling, coordination, and evaluation to ensure the highest standards are consistently achieved.</p></li><li><p>
Monitor and evaluate training outcomes through performance reviews, post-flight feedback, and service metrics. Coach and mentor the Cabin Services Training Team, ensuring consistent delivery of high-quality training.</p></li><li><p>
Collaborate with departments such as Cabin Services Operations, Safety &amp; Quality, Crew Planning, and Human Resources to align training with operational and recruitment standards.</p></li><li><p>
Regularly review and update training programs based on feedback and emerging trends to maintain excellence and innovation.</p></li><li>
Continuously enhance the Qatar Executive brand proposition through research and application of emerging service concepts, lifestyle trends, and personalized guest experience techniques.</li></ul><p><b>
Be part of an extraordinary story</b></p><p>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.</p><p>
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.</p><p>
Together, everything is possible</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About you:</b></p><p>
We are seeking a passionate, innovative, and experienced professional to join the Qatar Executive Training Team.</p><p>
To be successful in this role you will have:</p><ul><li><p>
Bachelor&rsquo;s Degree with minimum 6 years of job-related experience or High School Qualification / Vocational Qualification /Diploma or Equivalent with minimum 7 years of job-related experience.</p></li><li><p>
Extensive experience in cabin service within luxury hospitality or premium/private aviation.</p></li><li><p>
Previous experience in private aviation cabin operations as solo crew and multi crew</p></li><li><p>
In-depth knowledge of global business aviation markets and evolving client expectations.</p></li><li><p>
Strong communication and presentation skills, with the ability to influence diverse groups.</p></li><li><p>
Proficient in data analysis and reporting on individual performance.</p></li><li><p>
Excellent English communication skills</p></li><li><p>
Familiar with EASA/QCAA/CAA cabin training requirements.</p></li></ul><p>
Preferred Requirements:</p><ul><li><p>
Recognized credentials in Learning &amp; Development or Adult Education.</p></li><li><p>
Multilingual proficiency</p></li><li><p>
Proven experience with Learning Management Systems, training technologies, and reporting tools.</p></li><li>
Willingness and ability to travel internationally to support training and operational requirements across the Qatar Executive fleet.</li></ul><p><b>
About Qatar Airways Group</b></p><p>
Our story started with four aircrafts. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before. So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.</p><p>
Qatar Airways was awarded Skytrax Airline of the Year an unprecedented 9 times - 2011, 2012, 2015, 2017, 2019, 2021, 2022, 2024 and 2025.</p><p>
In 2024, Qatar Airways was awarded &lsquo;Airline of the Year&rsquo;, &lsquo;World&rsquo;s Best Business Class&rsquo;, &lsquo;World&rsquo;s Best Business Airline Lounge&rsquo; and &lsquo;Best Airline in the Middle East&rsquo;.</p><p>
Qatar Airways currently flies to nearly 170 destinations worldwide, connecting through its Doha hub, Hamad International Airport, the &lsquo;World&rsquo;s Best Airport&rsquo;, as voted by voted by Skytrax in 2021, 2022, and 2024. In 2024, Hamad International Airport also received the &lsquo;Best Airport in the Middle East&rsquo; accolade for 10 consecutive years, as well as &lsquo;World&rsquo;s Best Airport Shopping&rsquo; for the second year in a row.</p><p><b>
How to apply</b></p><p>
If you have what it takes to be part of our 5-star team, please take the first step and apply now by uploading your CV and completing the online application.</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=227634</div></div></div></div></div></div></div></div>

Qatar Executive - Cabin Services Training Manager

UNii

<p>We are seeking an experienced <b>Project Manager</b> with a proven track record in managing large-scale airport projects. The ideal candidate will have over <b>10 years of experience</b> in project management, holding a <b>UPDA Grade A</b> certification and a <b>PMP</b> credential.</p><p><b>Key Responsibilities:</b></p><ul><li>Lead and manage airport development and construction projects from initiation to completion.</li><li>Develop and monitor project schedules, budgets, and resource allocation.</li><li>Coordinate with stakeholders, contractors, and regulatory authorities to ensure project compliance and timely delivery.</li><li>Conduct risk management, quality assurance, and progress reporting.</li><li>Ensure all projects meet safety, technical, and operational standards.</li><li>Mentor and supervise project team members.</li></ul><p><b>Qualifications &amp; Requirements:</b></p><ul><li>Minimum <b>10 years</b> of experience in project management, preferably in airport or large infrastructure projects.</li><li><b>UPDA Grade A</b> license (mandatory).</li><li><b>PMP Certification</b> (mandatory).</li><li>Strong knowledge of project management methodologies, budgeting, and scheduling tools.</li><li>Excellent leadership, communication, and problem-solving skills.</li><li>Proven ability to manage multiple projects simultaneously and deliver results under pressure.</li></ul><p><b>Preferred:</b></p><ul><li>Previous experience managing airport terminal, runway, or aviation-related infrastructure projects.</li><li>Familiarity with international construction standards and regulations.</li></ul><p>Job Type: Full-time</p>

Project Manager

Explore 4317+ Manager customer operations it airport experience in Qatar Moph License Jobs In Qatar this December. Find roles across top companies and apply now to boost your career.

4317 manager customer operations it airport experience jobs IN Qatar Moph License Jobs In Qatar

Manager Customer Operations (IT & Airport Experience)

Manager Customer Operations (IT & Airport Experience)

Facilities Operations Manager

Senior BHS & HBSS Systems Specialist

Customer Services Duty Manager - GS Hub Customer Services

Qatar Executive - Cabin Services Training Manager

Project Manager