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assistant manager - global service operations

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jr. customer service executive - network operations & support

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manager - customer service operations

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regional operations manager

manager customer service operations

Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
 <ul>
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 Job Description:
 
 
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 Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in respective areas of Network Cisco FMC / FTD/ Firepower/VAPT/ISE/ NAC and other Network Security domains. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.
 
 
 
 Responsibilities
 
 
 
 <ul>
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 Technical administration or troubleshooting to ensure the efficient functionality of the solution.
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 Incident Validation, Incident Analysis, Solution recommendation
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 Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions
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 Act as a point of escalation for Level-2 customer service analysts
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 Coordinate with IT teams on escalations, tracking, performance issues, and outages.
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 Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation.
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 Provide recommendations in tuning and optimization of systems, processes, procedures, and policies.
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 Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate.
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 Publish weekly reports and monthly reports on customer service operations activity.
 
 
 </li>
 </ul>
 Desired Skill sets
 
 
 <ul>
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 Good knowledge on implementation, installation, integration troubleshooting and overall functionalities
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 Experience in troubleshooting platform related issues, data backup, restoration, retention
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 Maintains awareness of latest technologies in the domain
 </li>
 </ul>
</div>

Manager - Customer Service Operations

Policybazaar.com

<div>
 
 Role &amp; responsibilities
 
 
 
 
 
 Key Skill Set- B2C sales, Fieldsales, Direct sales, Outbound sales
 
 
 Designation- Area Manager - Team Leader
 
 
 Team Size- 25 +
 
 
 
 
 
 Major Job responsibilities
 
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 Direct sales Management: Oversee day-to-day operations, ensuring the team meets B2C sales targets while maintaining a high level of customer service.
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 Customer Relationship Management: Build and nurture relationships with customers to ensure operational alignment and establish a strong foundation for future growth.
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 Team Oversight &amp; Development: Lead and guide the telesales team, providing clear direction on strategy, goals, and performance metrics. Conduct regular performance reviews, coaching, and mentoring to develop team members.
 </li>
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 Sales Target Achievement: Set and manage daily, weekly, and monthly sales targets, ensuring the team delivers results and contributes to overall business goals.
 </li>
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 Resource &amp; Shift Management: Organize team resources effectively, including managing staff schedules, absences, and leave planning to ensure smooth operations.
 </li>
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 Continuous Improvement: Identify opportunities for process enhancements, driving initiatives that improve performance, efficiency, and customer satisfaction.
 </li>
 </ul>
 
 
 
 
 How to Apply Interested Candidate can share their updated CV at himanshiverma@policybazaar.com or WhatsApp - 9069719390
 
 
 
 
 
 Fill the following details -
 
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 Current CTC
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 Expected CTC
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 Notice period
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 Team size
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 Total experience
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 Reason for change
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 Age
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 Current loc
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 Languages
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 </ul>
 
 
</div>

Area Manager

Mars

<div>
 
 Job Description
 
 
 
 
 Job Title: Factory Logistics Manager
 
 
 
 
 Job Location: Pune
 
 
 
 
 Business Unit: Mars Wrigley India
 
 
 
 
 Job Purpose: -
 
 
 
 <ul>
 <li>
 The purpose of this job is to manage the Inbound/Outbound Logistics thereby ensure smooth flow of materials to production, Inventory Management of raws/packs/FG, Central warehouse operations and primary transportation and collaborate with Co-packer for execution of repacking activity.
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 The Factory Logistics Manager is primarily responsible to supervise the efficient receipt, storage, and dispatch of a range of goods. Responsible for a vital part of the supply chain process and manages people, processes, and systems, to ensure goods are received and dispatched appropriately as per the company policies.
 </li>
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 Ensure external manufacturing packmates &amp; bulk materials availabilities and production on time in full.
 
 
 </li>
 </ul>
 
 Key Responsibilities: -
 
 
 
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 Logistics SPOC for Factory DOM (Daily, Weekly &amp; Monthly Operations Management Review)
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 Safety, Q&amp;FS owner in factory RM/PM &amp; FG Warehouse
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 Ensure 100% availability of Raw &amp; pack Material with strong collaboration with stakeholders.
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 Coordinate with Material Planner and ensure LEAN Inventory as per the targets.
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 Inbound, Quality sampling, storage, accounting &amp; Issue of all Raw &amp; Packing Material for the Factory
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 FG transfer from production to warehouse &ndash; accounting.
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 Managing Transportation with a cost-saving approach and ensuring vehicle placement on time.
 </li>
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 Outbound operation from the CW/factory/Ameya to CFAs as per the deployment plan.
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 Reviewing RM/PM status on weekly basis for high / low inventory.
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 Close coordination with the commercial and quality team in order to get timely deliveries and quality clearance.
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 Documents preparation both for domestic and export shipments.
 
 
 </li>
 </ul>
 
 Job Specifications/Qualifications: -
 
 
 
 <ul>
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 Any Graduate/MBA candidates with strong experience in SCM/Logistics
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 8 years of experience in Supply Chain in logistics, customer service and warehousing role.
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 Advance user knowledge in SAP /ATLAS (under ERP environment)
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 </ul>
</div>

Factory Logistics Manager-Pune

Tata Communications Transformation Services (TCTS)

<div>
 
 
 Senior Data Scientist
 
 
 
 
 Location: Pune
 
 
 
 
 
 
 
 Job Description:
 
 
 
 
 
 <ul>
 <li>
 We are seeking a visionary and execution oriented Senior Manager to lead customer centric projects focused on AI powered and Autonomous Network Solutions, spanning wireless (4G/5G), wireline (fiber, broadband), and Fixed Wireless Access (FWA) domains.
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 This role connects business strategy, technical innovation, and operational delivery, ensuring customer success through intelligent network transformation.
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 Key Responsibilities AI and Autonomous Network Solutions Lead e2e engagement for AI enabled, closed loop autonomous network solutions across wireless, wireline, and FWA technologies.
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 Translate customer requirements into delivery roadmaps featuring AI/ML models, LLM prompting, network self-healing, and predictive analytics.
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 Oversee deployment of automation use cases like alarm correlation, anomaly detection, traffic prediction, and zero touch optimization.
 </li>
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 Sales Enablement and Solution Engineering Partner with sales, product, and pre sales engineering teams to design scalable, AI driven solutions for both wireless (4G/5G NSA/SA) and wireline networks (FTTx, xDSL, GPON, DOCSIS).
 </li>
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 Create and present business cases and proof of concepts (PoCs) tailored to hybrid network environments, including FWA deployment strategies. Develop proposals that address customer pain points using AI driven KPI insights, RF/wireline performance analytics, and capacity modelling.
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 Project Leadership and Delivery Execution Manage cross functional delivery of multi technology engagements, from FWA rollout automation to AI driven fiber network analytics. Track timelines, budgets, risk mitigation plans, and outcomes using Agile or hybrid methodologies, ensuring high impact delivery aligned with customer goals.
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 Drive adoption of autonomous workflows and AI based decisioning across planning, optimization, provisioning, and fault management. Customer Relationship and Stakeholder Management Act as the primary interface with customers for sales aligned project delivery, status updates, and solution expansion discussions.
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 Conduct technical deep dives, workshops, and strategy sessions with telecom operators and enterprise clients.
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 Foster long term client relationships by consistently demonstrating value through network intelligence, automation, and performance improvement. Innovation and Ecosystem Leadership Champion the use of generative AI, prompting, and large language models (LLMs)for automation and proactive network management.
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 Collaborate with internal RandD, product management, and operations teams to evolve the service portfolio across wireless, wireline, and converged network domains. Influence the design and adoption of self-optimizing networks (SON), FWA performance platforms, and fiber diagnostics using AI.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Qualifications Bachelor/Master degree in Telecommunications, Computer Science,
 
 Data Science,or related fields.
 </li>
 <li>
 12 plus years of experience in telecom network services with 5 plus years in AI/automation leadership roles. Strong understanding of 4G/5G, FWA, and wireline network technologies (e.g. fiber broadband, GPON, DOCSIS, xDSL).
 </li>
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 Expertise in AI/ML (supervised/unsupervised learning), prompt engineering, automation scripting (Python, SQL), and analytics tools (Tableau, Power BI). PMP, Agile, or relevant delivery certifications preferred. Key Skills AI/ML in Network Optimization Prompt Engineering and LLM Integration Autonomous Wireless/Wireline Network Architectures Fixed Wireless Access (FWA) Deployment and Analytics RF and Fiber Network Planning and Performance Customer Engagement and Technical Presales Automation Frameworks and Closed Loop Operations Program Management and Cross Functional Leadership
 </li>
 </ul>
 
 
</div>

Senior Data Scientist

Wisemonk

<div>
 
 
 About the Client:
 
 
 
 Hafla provides end-to-end event solutions powered by proprietary data and algorithms and executed by partners vetted for quality. With the largest selection of equipment, venues, services and catering options, and led by a group of passionate event experts, Hafla is transforming how events are conceptualized and booked.
 
 
 
 
 
 As the only digital one-stop shop for event services, Hafla brings together the largest inventory for venues, furniture rentals, tents and marquees setups, custom-built installations, audio-visual equipment, bouncy castles, inflatable games, crowd control equipment, kids birthday packages, balloon decoration, and entertainment options. We can hook the event up with live musicians, magicians, face painters, game hosts, talent shows, catering and anything else you may think of.
 
 
 
 
 
 
 Role Overview:
 
 
 
 As part of our operations team, you will handle customer escalations and ensure swift, effective resolution of issues. You&rsquo;ll interact with customers via phone, coordinate with vendors, and manage tasks like scheduling, order verification, and CRM updates.
 
 
 
 
 
 Your role is crucial to customer satisfaction and smooth event operations.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 ●
 
 Escalation Handling:
 
 Handle customer escalations promptly by understanding concerns, providing solutions, and ensuring proper documentation for smooth follow-up.
 
 
 ●
 
 Vendor Coordination:
 
 Work closely with vendors to resolve service or supply issues, maintain clear communication, and build strong relationships for seamless operations.
 
 
 ●
 
 Customer Interaction:
 
 Be the first point of contact for customers, deliver exceptional service, and gather feedback to continuously improve the overall experience.
 
 
 ●
 
 Scheduling &amp; Coordination:
 
 Assist in event scheduling, vendor alignment, and ensure calendars are maintained with accuracy for flawless execution.
 
 
 ●
 
 Data Management:
 
 Maintain accurate records of orders, escalations, and vendor communications while updating CRM systems and generating key reports.
 
 
 
 
 
 
 Qualifications:
 
 
 
 ● Bachelor&rsquo;s degree in Business, Hospitality, Event Management, or related field
 
 
 ● Strong communication and interpersonal skills; fluent in English &amp; Hindi. (Arabic a plus)
 
 
 ● Experience in customer service or operations with strong problem-solving ability and attention to detail.
 
 
 ● Ability to multitask in a fast-paced environment and proficiency in CRM/operational tools.
 
 
 ● Candidates with relevant internship experience can have an added advantage.
 
</div>

Operations Associate

FirstCry.com (BrainBees Solutions Ltd.)

<div>
 
 Job Description:
 
 
 Key Responsibilities:
 
 
 
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 Handle inbound and outbound customer calls, emails, and chats promptly and professionally.
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 Resolve service-related queries, complaints, and issues efficiently.
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 Coordinate with internal teams (operations, logistics, etc.) for issue resolution.
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 Follow up with internal teams for fast resolution.
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 Achieve performance metrics such as response time, resolution rate, and customer satisfaction score (CSAT).
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 Escalate unresolved issues to higher support levels when necessary.
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 Provide feedback and suggestions to improve customer experience and processes.
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 Maintain a courteous, positive, and customer-focused attitude at all times.
 </li>
 </ul>
 
 
</div>

Operation Executive

Ileseum Clubs

<div>
 
 
 "Inspire. Unite. Excel. &ndash; Empowering communities and celebrating the joy of club life with
 
 
 
 
 visionary leadership and a passion for sports and wellness."
 
 
 
 
 
 
 
 The Role:
 
 
 
 General Managers (GM) play a critical role in the Ileseum eco system and model. GMs are the bridge between the daily activities at the Clubs and the objective, direction and goals of Ileseum Clubs. The role goes beyond day-to-day operations but involves instilling the Ileseum culture in every employee, the Joy of Club Life for every member and building vibrant and strong communities. We deeply believe that the club evolves as an extension of the GM&rsquo;s personality, traits and ethics.
 
 
 
 
 
 
 What You&rsquo;ll Be Responsible For:
 
 
 
 
 
 Leadership &amp; Team Management:
 
 
 
 <ul>
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 Oversee, guide and manage club teams including Sales, Customer Service, Facilities Management, Trainers &amp; Fitness staff, banquets, and support staff, including housekeeping, lifeguards, swimming coaches etc.
 </li>
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 Periodically review and monitor the team&rsquo;s performance in terms of productivity, behavioral excellence, customer centricity and adherence to SOPs.
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 Plan and put up staffing requirements for efficient club operations (considering a rational mix of employment types i.e. full time, part time, outsourced etc.).
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 Ensure EDAP (Employee Development and Assessment Plan) set up for all team members, contribute in staff appraisals by providing constructive feedback, carry out mid-term assessments and addressing areas for improvement, if any.
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 </ul>
 
 
 
 
 
 
 Club Operations:
 
 
 
 <ul>
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 Lead the complete club operations that includes developing and executing operational policies, procedures, and standards to ensure seamless and top-tier service delivery across all departments.
 </li>
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 Direct the groundskeeping and maintenance teams to ensure the park and walking lanes are impeccably maintained, clean, and safe for all users.
 </li>
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 Prepare and submit detailed reports on the findings of the daily walks, including recommendations for repairs, maintenance, and other necessary actions.
 </li>
 </ul>
 
 
 
 
 
 
 Wellness, Yoga &amp; Meditation Services:
 
 
 
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 Oversee the daily management of the wellness center, including services, staffing, and equipment.
 </li>
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 Curate and schedule a dynamic calendar of wellness offerings, including yoga, Pilates and meditation sessions etc., led by qualified and certified instructors.
 </li>
 </ul>
 
 
 
 
 
 
 Financial Management:
 
 
 
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 Develop and monitor P&amp;L plans and departmental targets.
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 Ensure proper billing, vendor management, and cost optimization.
 </li>
 </ul>
 
 
 
 
 
 
 Sales and Marketing:
 
 
 
 <ul>
 <li>
 Create and implement strategies to grow membership and service sales.
 </li>
 <li>
 Gather customer feedback and enhance experience to improve retention and satisfaction
 </li>
 </ul>
 
 
 
 
 
 
 Academies &amp; Value Added Services:
 
 
 
 <ul>
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 Supervise the operation of the Academy and all value-added services such as personal training services, ensuring programs are aligned with customer needs and market trends.
 </li>
 <li>
 Ensure adherence to safety protocols, training standards, and client satisfaction.
 </li>
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 Guide and monitor the fitness teams accordingly.
 </li>
 </ul>
 
 
 
 
 
 
 Strategic Planning &amp; Business Development:
 
 
 
 <ul>
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 Work closely with the Management to develop long-term strategic goals for Club&rsquo;s growth, devise roadmap for executing the plans and periodic reviews to gauge the success.
 </li>
 <li>
 Identify new business opportunities, such as strategic partnerships, corporate memberships, and new service offerings.
 </li>
 <li>
 Evaluate customer feedback and market demand to guide decision making for future development and new service offerings.
 </li>
 </ul>
 
 
 
 
 
 
 Reporting &amp; Performance Evaluation:
 
 
 
 <ul>
 <li>
 Prepare and present monthly reports on operational performance, financial status, membership trends and customer satisfaction and growth plans.
 </li>
 <li>
 Ensure daily reports and dashboards (i.e. daily sales report, daily club walk through report etc., walk-in reports etc.) are updated and shared.
 </li>
 <li>
 Keeping track of operational expenses, such as salaries, utilities, maintenance, and marketing, and ensuring they are within budget.
 </li>
 <li>
 Calculating and sharing with Accounts / Finance team the incentives and commissions of various team members who are eligible for the same in a timely and accurate manner.
 </li>
 <li>
 Calculating and sharing with Accounts / Finance team the incentives and commissions of various team members who are eligible for the same in a timely and accurate manner.
 </li>
 <li>
 Evaluating staffing levels and schedules to ensure that they meet the needs of the club while optimizing costs.
 </li>
 </ul>
 
 
 
 
 
 
 IT &amp; App Utilization:
 
 
 
 
 Ensure all necessary data is entered in the Club CRM system and any other mode that has been established for sharing data &amp; reports.
 
 
 
 
 
 
 
 Member Satisfaction and Customer Centricity:
 
 
 
 <ul>
 <li>
 Ensure that all necessary points have access control systems and are operational at all times.
 </li>
 <li>
 Serve as the face of the club, fostering strong, personalized relationships with members. Proactively engage with members, address feedback, and anticipate their needs to guarantee the highest levels of satisfaction and retention.
 </li>
 <li>
 Develop a monthly event calendar and ensure that events are conducted professionally and as per Ileseum standards and promotes community building.
 </li>
 <li>
 Create communities such as sports, outdoor, running, book clubs etc. and ensure regular participations and events as required.
 </li>
 </ul>
</div>

General Manager

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