ecommerce growth manager Jobs in Pune Jobs In Pune Jobs In Pune Jobs In Pune Jobs In Pune India

ecommerce growth manager

key account manager Jobs in Pune Jobs In Pune Jobs In Pune Jobs In Pune Jobs In Pune India

key account manager

manager - customer interaction suite Jobs in Pune Jobs In Pune Jobs In Pune Jobs In Pune Jobs In Pune India

manager - customer interaction suite

manager - customer service operations Jobs in Pune Jobs In Pune Jobs In Pune Jobs In Pune Jobs In Pune India

manager - customer service operations

manager customer interaction suite

Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Title
 
 
 
 API and UI Automation QA Engineer from telecommunications domain
 
 
 
 Job Location:
 
 
 
 Pune/Bangalore/Any Location
 
 
 
 Job Type
 
 
 
 Full-time
 
 
 
 Job Summary
 
 
 
 We are seeking a skilled and detail-oriented API and UI Automation QA Engineer from telecommunications domain to join our dynamic team. The ideal candidate will be responsible for designing, developing, and executing automated tests for APIs and UI to ensure the robustness, reliability, and performance of our applications.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Test Planning and Design:
 </li>
 <ul>
 <li>
 Understand business and technical requirements to create comprehensive test plans and cases for UI and API testing.
 </li>
 </ul>
 <li>
 Automation Development:
 </li>
 <ul>
 <li>
 Develop, maintain, and enhance UI and API test automation frameworks using tools such as Robot Framework, Pytest Framework, Postman, RestAssured, or similar.
 </li>
 <li>
 Write efficient and reusable test scripts to validate UI and APIs against specifications.
 </li>
 </ul>
 <li>
 Testing and Validation:
 </li>
 <ul>
 <li>
 Perform functional, integration, and performance testing of APIs.
 </li>
 <li>
 Identify, document, and track defects to resolution using tools like Jira or Bugzilla.
 </li>
 </ul>
 <li>
 Telecom Domain Expertise:
 </li>
 <ul>
 <li>
 Apply in-depth knowledge of telecom protocols and network standards (e.g. SMPP) to design effective test strategies.
 </li>
 <li>
 Utilize network analysis tools (e.g., Wireshark) to troubleshoot and validate telecom applications.
 </li>
 </ul>
 <li>
 Collaboration:
 </li>
 <ul>
 <li>
 Work closely with developers, product managers, and other QA team members to ensure seamless integration of automated tests in CI/CD pipelines.
 </li>
 <li>
 Participate in Agile ceremonies like sprint planning and retrospectives.
 </li>
 </ul>
 <li>
 Continuous Improvement:
 </li>
 <ul>
 <li>
 Stay updated with industry best practices and emerging tools in test automation.
 </li>
 <li>
 Proactively suggest improvements to testing processes and frameworks.
 
 </li>
 </ul>
 </ul>
 
 Key Skills And Qualifications
 
 
 
 <li>
 Technical Skills:
 </li>
 <ul>
 <li>
 Proficiency in API testing tools like Postman, SoapUI, or Swagger.
 </li>
 <li>
 Hands-on experience with automation tools like Robot Framework, Pytest Framework, RestAssured or similar.
 </li>
 <li>
 Strong programming skills in Python.
 </li>
 <li>
 Proficiency in Shell scripting.
 </li>
 <li>
 Knowledge of JSON, XML, and RESTful web services.
 </li>
 <li>
 Familiarity with CI/CD tools such as Jenkins, GitLab, or AWS DevOps.
 </li>
 <li>
 Handson on any Test Management Tool
 </li>
 <li>
 Experience in the Telecommunications domain
 </li>
 </ul>
 <li>
 Quality Assurance Expertise:
 </li>
 <ul>
 <li>
 In-depth understanding of the software testing lifecycle (STLC) and defect lifecycle.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Soft Skills:
 </li>
 <ul>
 <li>
 Excellent communication and collaboration skills.
 </li>
 <li>
 Strong attention to detail and ability to meet deadlines.
 </li>
 </ul>
 <li>
 Experience and Education:
 </li>
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Engineering, or a related field.
 </li>
 <li>
 Proven track record in designing and implementing test automation strategies and frameworks.
 </li>
 <li>
 Experience in API testing and Telecom Protocols.
 
 </li>
 </ul>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Knowledge of cloud platforms like AWS, Azure, or GCP.
 </li>
 <li>
 Experience with performance testing tools like JMeter or LoadRunner.
 </li>
 <li>
 Exposure to containerization and orchestration tools like Docker and Kubernetes.
 </li>
 </ul>
</div>

Manager - Customer Interaction Suite

Wipro

<div>
 Job description:
 
 
 Job Description
 
 
 Role Purpose
 
 
 
 The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer.
 
 ͏
 
 
 Do
 
 
 
 1. Customer requirements gathering and engagement
 
 <ul>
 <li>
 Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements&nbsp;
 </li>
 <li>
 Detail out scope documents, functional &amp; non-functional requirements, features etc ensuring all stated and unstated customer needs are captured
 </li>
 <li>
 Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements
 </li>
 <li>
 Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs
 </li>
 <li>
 Understand and communicate the financial and operational impact of any changes
 </li>
 <li>
 Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design
 </li>
 <li>
 Empower the customers through demonstration and presentation of the proposed solution/ prototype
 </li>
 <li>
 Maintain relationships with customers to optimize business integration and lead generation
 </li>
 <li>
 Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers
 </li>
 </ul>
 ͏
 
 2.&nbsp;Engage with delivery team to ensure right solution is proposed to the customer
 
 
 &nbsp;a.&nbsp;Periodic cadence with delivery team to:
 
 <ul>
 <li>
 Provide them with customer feedback/ inputs on the proposed solution
 </li>
 <li>
 Review the test cases to check 100% coverage of customer requirements
 </li>
 <li>
 Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer
 </li>
 <li>
 Deploy and facilitate new change requests to cater to customer needs and requirements
 </li>
 <li>
 Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback
 </li>
 <li>
 Conduct Integration Testing and User Acceptance demo&rsquo;s testing to validate implemented solutions and ensure 100% success rate
 </li>
 <li>
 Use data modelling practices to analyze the findings and design, develop improvements and changes
 </li>
 <li>
 Ensure 100% utilization by studying systems capabilities and understanding business specifications
 </li>
 <li>
 Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer
 </li>
 </ul>
 
 &nbsp;b.&nbsp;Support Project Manager/ Delivery Team in delivering the solution to the customer
 
 <ul>
 <li>
 Define and plan project milestones, phases and different elements involved in the project along with the principal consultant
 </li>
 <li>
 Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans
 </li>
 <li>
 Ensure Customer Satisfaction through quality deliverable on time
 </li>
 </ul>
 ͏
 
 3.&nbsp;Build domain expertise and contribute to knowledge repository
 
 <ul>
 <li>
 Engage and interact with other BA&rsquo;s to share expertise and increase domain knowledge across the vertical
 </li>
 <li>
 Write whitepapers/ research papers, point of views and share with the consulting community at large
 </li>
 <li>
 Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements
 </li>
 <li>
 Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight
 </li>
 </ul>
 ͏
 
 
 Deliver
 
 
 
 No.
 
 
 Performance Parameter
 
 
 Measure
 
 1.Customer Engagement and Delivery ManagementPCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated.2.Knowledge ManagementNo. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components &nbsp;developed for proposal during quarter
 
 &nbsp;
 
 
 
 
 &nbsp;
 
 
 Experience: 3-5 Years
 
 .
 
 
 &nbsp;
 
 
 Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
 
</div>

Business Analyst L3

<div>
 Job description:
 
 
 Job Description
 
 
 Role Purpose
 
 
 
 The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer.
 
 ͏
 
 
 Do
 
 
 
 1. Customer requirements gathering and engagement
 
 <ul>
 <li>
 Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements&nbsp;
 </li>
 <li>
 Detail out scope documents, functional &amp; non-functional requirements, features etc ensuring all stated and unstated customer needs are captured
 </li>
 <li>
 Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements
 </li>
 <li>
 Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs
 </li>
 <li>
 Understand and communicate the financial and operational impact of any changes
 </li>
 <li>
 Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design
 </li>
 <li>
 Empower the customers through demonstration and presentation of the proposed solution/ prototype
 </li>
 <li>
 Maintain relationships with customers to optimize business integration and lead generation
 </li>
 <li>
 Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers
 </li>
 </ul>
 ͏
 
 2.&nbsp;Engage with delivery team to ensure right solution is proposed to the customer
 
 
 &nbsp;a.&nbsp;Periodic cadence with delivery team to:
 
 <ul>
 <li>
 Provide them with customer feedback/ inputs on the proposed solution
 </li>
 <li>
 Review the test cases to check 100% coverage of customer requirements
 </li>
 <li>
 Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer
 </li>
 <li>
 Deploy and facilitate new change requests to cater to customer needs and requirements
 </li>
 <li>
 Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback
 </li>
 <li>
 Conduct Integration Testing and User Acceptance demo&acirc;&euro;&trade;s testing to validate implemented solutions and ensure 100% success rate
 </li>
 <li>
 Use data modelling practices to analyze the findings and design, develop improvements and changes
 </li>
 <li>
 Ensure 100% utilization by studying systems capabilities and understanding business specifications
 </li>
 <li>
 Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer
 </li>
 </ul>
 
 &nbsp;b.&nbsp;Support Project Manager/ Delivery Team in delivering the solution to the customer
 
 <ul>
 <li>
 Define and plan project milestones, phases and different elements involved in the project along with the principal consultant
 </li>
 <li>
 Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans
 </li>
 <li>
 Ensure Customer Satisfaction through quality deliverable on time
 </li>
 </ul>
 ͏
 
 3.&nbsp;Build domain expertise and contribute to knowledge repository
 
 <ul>
 <li>
 Engage and interact with other BA&acirc;&euro;&trade;s to share expertise and increase domain knowledge across the vertical
 </li>
 <li>
 Write whitepapers/ research papers, point of views and share with the consulting community at large
 </li>
 <li>
 Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements
 </li>
 <li>
 Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight
 </li>
 </ul>
 ͏
 
 
 Deliver
 
 
 
 No.
 
 
 Performance Parameter
 
 
 Measure
 
 1.Customer Engagement and Delivery ManagementPCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated.2.Knowledge ManagementNo. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components &nbsp;developed for proposal during quarter
 
 &nbsp;
 
 
 
 
 &nbsp;
 
 
 Experience: 5-8 Years
 
 .
 
 
 &nbsp;
 
 
 Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
 
</div>

Business Analyst L4

Wisemonk

<div>
 
 
 About the Client:
 
 
 
 Hafla provides end-to-end event solutions powered by proprietary data and algorithms and executed by partners vetted for quality. With the largest selection of equipment, venues, services and catering options, and led by a group of passionate event experts, Hafla is transforming how events are conceptualized and booked.
 
 
 
 
 
 As the only digital one-stop shop for event services, Hafla brings together the largest inventory for venues, furniture rentals, tents and marquees setups, custom-built installations, audio-visual equipment, bouncy castles, inflatable games, crowd control equipment, kids birthday packages, balloon decoration, and entertainment options. We can hook the event up with live musicians, magicians, face painters, game hosts, talent shows, catering and anything else you may think of.
 
 
 
 
 
 
 Role Overview:
 
 
 
 As part of our operations team, you will handle customer escalations and ensure swift, effective resolution of issues. You&rsquo;ll interact with customers via phone, coordinate with vendors, and manage tasks like scheduling, order verification, and CRM updates.
 
 
 
 
 
 Your role is crucial to customer satisfaction and smooth event operations.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 ●
 
 Escalation Handling:
 
 Handle customer escalations promptly by understanding concerns, providing solutions, and ensuring proper documentation for smooth follow-up.
 
 
 ●
 
 Vendor Coordination:
 
 Work closely with vendors to resolve service or supply issues, maintain clear communication, and build strong relationships for seamless operations.
 
 
 ●
 
 Customer Interaction:
 
 Be the first point of contact for customers, deliver exceptional service, and gather feedback to continuously improve the overall experience.
 
 
 ●
 
 Scheduling &amp; Coordination:
 
 Assist in event scheduling, vendor alignment, and ensure calendars are maintained with accuracy for flawless execution.
 
 
 ●
 
 Data Management:
 
 Maintain accurate records of orders, escalations, and vendor communications while updating CRM systems and generating key reports.
 
 
 
 
 
 
 Qualifications:
 
 
 
 ● Bachelor&rsquo;s degree in Business, Hospitality, Event Management, or related field
 
 
 ● Strong communication and interpersonal skills; fluent in English &amp; Hindi. (Arabic a plus)
 
 
 ● Experience in customer service or operations with strong problem-solving ability and attention to detail.
 
 
 ● Ability to multitask in a fast-paced environment and proficiency in CRM/operational tools.
 
 
 ● Candidates with relevant internship experience can have an added advantage.
 
</div>

Operations Associate

Armstrong Dematic

<div>
 
 
 Job Summary :-
 
 
 
 Attain departmental goals by active involvement in design activities of live projects and release production drawings. To capture every detail of project from sales team and site site visits. Study and use latest technologies, going through on-line technical literature and finding faster, smarter and cheaper solutions. Attaining excellence by Flawless output, OTIF and higher throughput.
 
 
 
 
 
 
 Core Competencies:-
 
 
 
 1) Knowledge of Machine design, manufacturing process and Raw/finished materials, accessories availability in market, hands on knowledge of Inventor and Auto cad.
 
 
 2) Interpersonal communication skills, Logical thinking
 
 
 3) Systematic approach to plan and execute projects, risk mitigation skill
 
 
 4) Ability to respect and implement principles and values of organisation.
 
 
 
 
 
 
 Job Description:-
 
 
 
 
 Role &amp; Responsibilities :-
 
 
 
 1. Attend kick off meetings, get full kit information from sales team, DAP generation and
 
 
 presentation. Prepare ADER chart for assigned project in consultation with Department
 
 
 head and flawless implementation to achieve set departmental targets. Plan and test
 
 
 accessories while maintaining excellent records of results and submitting those to
 
 
 knowledge data base at PMO. Plan pneumatics, hydraulics, sensor brackets, side rails
 
 
 and other accessories while coordinating with concerned departments.
 
 
 2. Effective weekly planning, communication and execution to build flawless project
 
 
 designs for achieving organizational goals.
 
 
 3.Participate in team building activities, self management, inter departmental
 
 
 coordination, site visits, customer interaction during DAP, FAT activities, co-ordination
 
 
 with sales, application, automation team, machine/fabrication/assembly shop, supplier
 
 
 and vendor for on time design release.
 
 
 4. Carefully study RCA reports of field issues. Implement Kaizen, Poka Yoke, cost reduction
 
 
 initiatives.
 
 
 5. Thorough implementation of data storage, retrieval and security management
 
 
 protocols.
 
 
 
 
 
 
 Qualification :-
 
 
 
 
 B.Tech, BE Mech
 
 
 
 Candidate must have 3 - 6 years of experience.
 
 
 
 
 
 
 Skills Required :-
 
 
 
 Autodesk Inventor, Autocad, Catia, Creo, 3D Modelling, Drafting, Designing, SPM
 
</div>

Design Engineer

Entrata

<div>
 
 
 Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.
 
 
 
 
 
 
 
 Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, Israel, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize different perspectives, endeavoring to craft a better world to live in.
 
 
 
 
 
 
 
 If you&rsquo;re one of the best and brightest, a highly-motivated innovator, a fast worker, and a fierce competitor, you might be just the person we&rsquo;re looking for! Entrata&rsquo;s Research and Development department is seeking a Software Engineer. You will spend a lot of time working with senior architects and directors, designing database schema, and laying out the basic code architecture so an offshore team can run with it. You will also be tasked with projects that you will own and see through to completion.
 
 
 
 
 
 
 
 Responsibilities will include:
 
 <ul>
 <li>
 Write well-designed, testable, efficient code&nbsp;
 </li>
 <li>
 Solve technical problems by working closely with Development Managers, UX, Product Managers, and offshore teams
 </li>
 <li>
 Designs high-performance database schema and code architecture for their products
 </li>
 <li>
 Empower offshore teams to rapidly deliver stable, high-performing, and reliable code. This requires frequent interaction with them by teleconference
 </li>
 <li>
 Reviews and corrects code for quality and design through constant evaluation of product code and getting involved in complicated or sensitive code
 </li>
 <li>
 Maintain database queries and write scalable SQL
 </li>
 <li>
 Contribute in all phases of the development life-cycle (back-end and front-end)
 </li>
 <li>
 Participate in and advocate for Agile and Scrum activities
 </li>
 <li>
 Prepare and produce releases of software components
 </li>
 <li>
 Handle high traffic website operations, be proactive with maintenance, and exhibit problem-solving skills to ensure optimal working and performance of the websites
 </li>
 <li>
 Build interfaces and change existing functionalities and logic of existing code for improvement
 </li>
 <li>
 Understand standard systems development life-cycle processes and apply agile methodology effectively on client &amp; internal engagements
 </li>
 <li>
 Apply knowledge of industry trends and developments to improve service to the client and internal project
 
 </li>
 </ul>
 
 
 
 
 Minimum Qualifications:
 
 <ul>
 <li>
 3-5 years of development experience (PHP is preferred)Experience working with web-based applications and processes
 </li>
 <li>
 SQL and other database knowledge
 </li>
 <li>
 Strong written and verbal communication
 </li>
 <li>
 Ambitious, dedicated, and a little eccentric
 </li>
 <li>
 Team oriented, willing to standardize code and architecture
 
 </li>
 </ul>
 
 
 
 
 Preferred Qualifications:
 
 <ul>
 <li>
 Bachelor's Degree in Computer Science or related field preferred
 </li>
 <li>
 Experience with microservices
 </li>
 <li>
 Experience working with offshore teams
 
 </li>
 </ul>
 
 
 
 
 Naukri Job URL
 
 https://www.naukri.com/job-listings-201222007185
 
 
 
 
 
 
 Members of the Entrata team aren&rsquo;t just intelligent and ambitious, they&rsquo;re the living embodiment of another core Value: &ldquo;Excellent Alone, Better Together.&rdquo; Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.
 
 
 
 
 
 
 
 
 It&rsquo;s a great place to work! Will you join us?
 
</div>

Software Engineer

Mphasis

<div>
 
 Job Description
 
 
 
 
 Employing Entity: Mrald (Mphasis's dedicated UK Insurance operational services delivery vehicle)
 
 
 
 
 Job Summary -
 
 
 
 <ul>
 <li>
 End to end back office service for Insurance Broking Accounts ( IBA)
 </li>
 <li>
 Perform credit control
 </li>
 <li>
 Perform cash and payment reconciliation and system allocation
 </li>
 <li>
 Perform client and insurer statement reconciliation
 </li>
 <li>
 Premium and return premium collections - including providing reminders to Broker, Account Executive, Insured, and Insurers
 </li>
 <li>
 Follow up and query management for unmatched cash, uncollected debt, queries preventing settlement to Brokers, Insureds, Insurers and third parties etc.
 </li>
 <li>
 Make payments to Clients, Brokers, Insured's, Insurers and third parties including approving payment per the agreed approval process (Bureaux and Non-Bureaux)
 </li>
 <li>
 Collect funded balances
 </li>
 <li>
 PPW and PPC payment ownership
 </li>
 <li>
 Ensure adherence to FCA client money rules
 
 
 </li>
 </ul>
 Other tasks as required by the Team lead or Senior Technician
 
 
 
 Years Of Experience Needed -
 
 
 
 <ul>
 <li>
 1-4 years of experience in insurance, accounting, or another financial services sector
 
 
 </li>
 </ul>
 
 Relationships
 
 
 
 
 Technical / Non-Technical Skills:
 
 
 
 
 Team Members
 
 
 
 <ul>
 <li>
 Regular interaction with Trainee Technicians to review and provide guidance on deliverables
 </li>
 <li>
 Mentor Trainee Technicians
 
 
 </li>
 </ul>
 
 Others
 
 
 
 
 Within the company:
 
 
 
 <ul>
 <li>
 Collaborate with stakeholders to identify improvement opportunities and manage expectations
 </li>
 <li>
 Participate and proactively contribute to new project related initiatives
 
 
 </li>
 </ul>
 
 Outside The Company
 
 
 
 <ul>
 <li>
 Liaise with the Clients, Agents, Retail Brokers, Insurers
 
 
 </li>
 </ul>
 
 Person Specifications
 
 
 
 
 Education
 
 : Graduate/ Post Graduate
 
 
 
 Work Qualifications:
 
 Insurance or accounting industry qualification is a plus
 
 
 
 Experience
 
 
 
 <ul>
 <li>
 Essential:
 </li>
 <li>
 Experience in one of these areas: credit control and cash allocation, accounts payable, account reconciliation
 </li>
 <li>
 Understanding of insurance process
 
 
 </li>
 </ul>
 
 Added Advantage But No Compulsion
 
 
 
 <ul>
 <li>
 IBA experience
 
 
 </li>
 </ul>
 
 Certifications Needed:
 
 NA
 
 
 
 About Mphasis
 
 
 
 Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis' Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis' Service Transformation approach helps 'shrink the core' through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis' core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.
</div>

Senior Process Analyst

Explore 85+ Manager customer interaction suite in Pune Jobs In Pune Jobs In Pune Jobs In Pune Jobs In Pune India this November. Find roles across top companies and apply now to boost your career.