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Charlotte Tilbury

<div>The Role
You act as the ultimate Charlotte Tilbury ambassador in Travel Retail by leading and engaging your team with the unique Tilbury vision. You are a dynamic and inspirational Business Manager who is a true coach that helps develop the team to achieve all sales and operational targets. Beyond individual development, you unite them as a dream team across different locations, showcasing your role as a true connector! You demonstrate the ability to recruit and train #1 talent for expert artistry and never-ending Tilbury Terminal. You are flexible and a strong communicator that has the capability of guiding and supporting a team from a distance. Not only do you dare to dream it &ndash; you dare to do it across the border!
Role Accountabilities<ul>
<li>People management is the most important part of your role, you set up your team members for success and build a true tilbury community in your respective stores.</li>
<li>Monthly rota scheduling and payroll budgeting and forecasting (responding to trading conditions)</li>
<li>Driving sales success through motivation of the team to hit daily and monthly KPI targets.</li>
<li>People planning - ongoing talent management and succession planning of the team. Dealing with workplace conflict and other HR management processes.</li>
<li>Identify the training needs of the team in collaboration with the Area Trainer and provide feedback about advancement in opportunity areas.</li>
<li>Leading and motivating a #1 team through daily briefs &amp; performance 121 meetings.</li>
<li>Ownership of recruiting exceptional talent - managing end to end recruitment processes alongside the Talent Acquisition Advisor and proactively &lsquo;tilbury talent spotting&rsquo;, sourcing talent in the local area.</li>
<li>Offer support and direction throughout the entire airport pass application process, ensuring a seamless and efficient experience for applicants, including conducting security interviews as part of team members&rsquo; passes.</li>
<li>Manage a large team, ensuring effective coordination, communication, and productivity.</li>
</ul>Commercial<ul>
<li>Lead by example! You know best how to get that limitless results from one customer and show this on a daily basis to your team to motivate them.
</li><li>Drive and build your business KPI performance to achieve market leading results and maintain #1 ranking and #1 growth.</li>
<li>Ensure the best customer experience is being delivered - even when you&rsquo;re not around by embedding the magic service methodology.
</li><li>Build brand awareness by creating lasting emotional connections with customers, specifically focusing on travel moments and understanding the diverse needs of different travellers.</li>
<li>Think limitlessly with your plan for the calendar year with consideration for New Product Launches, and activity/market impacts from the previous year of trade.</li>
<li>Devise and deliver a compelling eventing strategy for the counter.</li>
<li>Navigate complexities within team and consumer interactions, addressing challenges and fostering solutions to ensure a seamless and positive experience.</li>
<li>Demonstrate a keen business sense in understanding the diverse needs and desires of customers worldwide. Strategize on enhancing sales by tailoring approaches to various customer demographics. Craft innovative methods to cater to a global audience, ensuring our products resonate across different markets and cultures.</li>
<li>Weekly and Monthly productivity reporting to the Area Manager.</li>
<li>Working and liaising with host store partners, senior stakeholders and external vendors - ensuring brand compliance with policies and procedures</li>
<li>Management on stock levels (sales, audits and counts) analysing all information available to provide proactive counsel to the Area Manager on stock lines</li>
<li>Adhere to health and safety guidance in the workplace
</li><li>Execute flawless visual merchandising and grooming standards on a daily basis</li>
</ul>Reporting Relationships
This role will report to Retail Manager &ndash; Travel Retail
Key Selection Criteria
Disrupt &amp; Innovate<ul>
<li>Naturally creative, seeking innovative ways to over perform and deliver</li>
<li>An entrepreneurial mindset, focusing on the &lsquo;why?&rsquo; and taking risks to reach for &lsquo;wow&rsquo; results</li>
<li>Assertive with energy and drive to succeed</li>
</ul>Win Together<ul>
<li>Strong emotional intelligence and engaging personable skills that can be adapted to suit</li>
<li>Ability to build and maintain strong relationships with your team and stakeholders</li>
<li>Acts with integrity and isn&rsquo;t reluctant to hold ownership</li>
</ul>Share the Magic<ul>
<li>Dynamic and inspirational with customers and peers</li>
<li>Excitement for beauty and artistry</li>
<li>Passionate leadership taking pride in team success</li>
</ul>Embrace the challenge<ul>
<li>Time management and prioritisation</li>
<li>Agile and solution orientated</li>
<li>Resilient when dealing with ambiguity</li>
<li>Confident leadership to galvanise a team through a strong sense of purpose</li>
</ul>About the Charlotte Tilbury Brand
Charlotte Tilbury understands the power of beauty like no-one else. With over 28 years at the forefront of the makeup industry working with the world&rsquo;s A-list models, celebrities and designers, Charlotte has poured her best-kept secrets into an edited but &lsquo;all you need&rsquo; skincare, make-up and fragrance collection.
She knows more than anyone that when you look good, you feel good and project confidence. You carry yourself differently and, in turn, the world reacts to you in a different way. At the age of thirteen, Charlotte personally discovered the transformative power of makeup. Since then, she has been helping others &ndash; starting with her school friends, to the most discerning individuals around the world today &ndash; look their most beautiful.
Charlotte believes that beauty is not an exclusive club and makeup is everyone&rsquo;s secret weapon! Charlotte has created an uncompromising collection for everyone who are as likely to do their makeup on the run with a mobile phone in hand as they are to sit down at a vanity table. She has decoded her expertise into essential makeup tricks, tips and tools that are EASY TO CHOOSE, EASY TO USE and IRRESISTIBLE, Charlotte is determined to revolutionise beauty.
At Charlotte Tilbury, we love what we do and strive to be the best. Dare to dream, make it happen, break all the rules - join us in our revolutionary journey and challenge the status quo of the beauty industry.</div>

Multi Site Business Manager

Charlotte Tilbury Beauty

<div>
 
 The Role
 
 
 
 You act as the ultimate Charlotte Tilbury ambassador in Travel Retail by leading and engaging your team with the unique Tilbury vision. You are a dynamic and inspirational Business Manager who is a true coach that helps develop the team to achieve all sales and operational targets. Beyond individual development, you unite them as a dream team across different locations, showcasing your role as a true connector! You demonstrate the ability to recruit and train #1 talent for expert artistry and never-ending Tilbury Terminal. You are flexible and a strong communicator that has the capability of guiding and supporting a team from a distance. Not only do you dare to dream it - you dare to do it across the border!
 
 
 
 Role Accountabilities
 
 
 
 <ul>
 <li>
 People management is the most important part of your role, you set up your team members for success and build a true tilbury community in your respective stores
 </li>
 <li>
 Monthly rota scheduling and payroll budgeting and forecasting (responding to trading conditions)
 </li>
 <li>
 Driving sales success through motivation of the team to hit daily and monthly KPI targets
 </li>
 <li>
 People planning - ongoing talent management and succession planning of the team. Dealing with workplace conflict and other HR management processes
 </li>
 <li>
 Identify the training needs of the team in collaboration with the Area Trainer and provide feedback about advancement in opportunity areas
 </li>
 <li>
 Leading and motivating a #1 team through daily briefs &amp; performance 121 meetings
 </li>
 <li>
 Ownership of recruiting exceptional talent - managing end to end recruitment processes alongside the Talent Acquisition Advisor and proactively &lsquo;tilbury talent spotting', sourcing talent in the local area
 </li>
 <li>
 Offer support and direction throughout the entire airport pass application process, ensuring a seamless and efficient experience for applicants, including conducting security interviews as part of team members' passes
 </li>
 <li>
 Manage a large team, ensuring effective coordination, communication, and productivity
 
 
 </li>
 </ul>
 Commercial
 
 
 <ul>
 <li>
 Lead by example! You know best how to get that limitless results from one customer and show this on a daily basis to your team to motivate them.
 </li>
 <li>
 Drive and build your business KPI performance to achieve market leading results and maintain #1 ranking and #1 growth
 </li>
 <li>
 Ensure the best customer experience is being delivered - even when you're not around by embedding the magic service methodology.
 </li>
 <li>
 Build brand awareness by creating lasting emotional connections with customers, specifically focusing on travel moments and understanding the diverse needs of different travellers
 </li>
 <li>
 Think limitlessly with your plan for the calendar year with consideration for New Product Launches, and activity/market impacts from the previous year of trade
 </li>
 <li>
 Devise and deliver a compelling eventing strategy for the counter
 </li>
 <li>
 Navigate complexities within team and consumer interactions, addressing challenges and fostering solutions to ensure a seamless and positive experience
 </li>
 <li>
 Demonstrate a keen business sense in understanding the diverse needs and desires of customers worldwide. Strategize on enhancing sales by tailoring approaches to various customer demographics. Craft innovative methods to cater to a global audience, ensuring our products resonate across different markets and cultures
 </li>
 <li>
 Weekly and Monthly productivity reporting to the Area Manager
 </li>
 <li>
 Working and liaising with host store partners, senior stakeholders and external vendors - ensuring brand compliance with policies and procedures
 </li>
 <li>
 Management on stock levels (sales, audits and counts) analysing all information available to provide proactive counsel to the Area Manager on stock lines
 </li>
 <li>
 Adhere to health and safety guidance in the workplace
 </li>
 <li>
 Execute flawless visual merchandising and grooming standards on a daily basis
 
 
 </li>
 </ul>
 
 Reporting Relationships
 
 
 
 This role will report to Retail Manager - Travel Retail
 
 
 
 Key Selection Criteria
 
 
 
 
 Disrupt &amp; Innovate
 
 
 
 <ul>
 <li>
 Naturally creative, seeking innovative ways to over perform and deliver
 </li>
 <li>
 An entrepreneurial mindset, focusing on the &lsquo;why?' and taking risks to reach for &lsquo;wow' results
 </li>
 <li>
 Assertive with energy and drive to succeed
 
 
 </li>
 </ul>
 
 Win Together
 
 
 
 <ul>
 <li>
 Strong emotional intelligence and engaging personable skills that can be adapted to suit
 </li>
 <li>
 Ability to build and maintain strong relationships with your team and stakeholders
 </li>
 <li>
 Acts with integrity and isn't reluctant to hold ownership
 
 
 </li>
 </ul>
 
 Share the Magic
 
 
 
 <ul>
 <li>
 Dynamic and inspirational with customers and peers
 </li>
 <li>
 Excitement for beauty and artistry
 </li>
 <li>
 Passionate leadership taking pride in team success
 
 
 </li>
 </ul>
 
 Embrace the challenge
 
 
 
 <ul>
 <li>
 Time management and prioritisation
 </li>
 <li>
 Agile and solution orientated
 </li>
 <li>
 Resilient when dealing with ambiguity
 </li>
 <li>
 Confident leadership to galvanise a team through a strong sense of purpose
 
 
 </li>
 </ul>
 
 About The Charlotte Tilbury Brand
 
 
 
 Charlotte Tilbury understands the power of beauty like no-one else. With over 28 years at the forefront of the makeup industry working with the world's A-list models, celebrities and designers, Charlotte has poured her best-kept secrets into an edited but &lsquo;all you need' skincare, make-up and fragrance collection.
 
 
 She knows more than anyone that when you look good, you feel good and project confidence. You carry yourself differently and, in turn, the world reacts to you in a different way. At the age of thirteen, Charlotte personally discovered the transformative power of makeup. Since then, she has been helping others - starting with her school friends, to the most discerning individuals around the world today - look their most beautiful.
 
 
 Charlotte believes that beauty is not an exclusive club and makeup is everyone's secret weapon! Charlotte has created an uncompromising collection for everyone who are as likely to do their makeup on the run with a mobile phone in hand as they are to sit down at a vanity table. She has decoded her expertise into essential makeup tricks, tips and tools that are
 
 EASY TO CHOOSE
 
 ,
 
 EASY TO USE
 
 and
 
 IRRESISTIBLE
 
 , Charlotte is determined to revolutionise beauty.
 
 
 At Charlotte Tilbury, we love what we do and strive to be the best. Dare to dream, make it happen, break all the rules - join us in our revolutionary journey and challenge the status quo of the beauty industry.
</div>

Mastercard

<div>Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Franchise Management
Our Franchise foundation is the engine of Mastercard and a major differentiator for Mastercard, empowering our customers to enjoy unprecedented scale on our multi-faceted payments platform.
 
The mission statement of the Global Franchise Customer Onboarding &amp; Partnership team is to maintain and enhance the Franchise foundation by understanding evolving business needs, providing customer focus lifecycle management and the discipline for scaled growth for partners, while ensuring ease of business with Mastercard and business optimization. 
 
The role is focused on: 
Lead end-to-end customer lifecycle management, including managing (complex) licensing, onboarding and registration activity via CRM principles for the West Arabia Division (Saudi Arabia, Egypt, Lebanon, Iraq, Bahrain, Jordan, Yemen, Palestine) with other divisions in EEMEA Region as deemed necessary for both traditional and new players, including: 
<ul><li>Fintechs</li><li>Digital Activity Customers (review of entities requesting to become DWOs, on behalf token requestors, and merchant token requestors)</li><li>Issuing/Acquiring
</li><li>Push Payments
</li><li>ACH/Open Banking (including RPPS/Bill Pay, and working to ensure compliant future processes for Open Banking customers)</li><li>Merchants / Service Providers
</li></ul> 
Advise on Bin Sponsorship Programs, review Prepaid special issuer programs and Card Design reviews, and manage Mastercard Standards queries occasionally
 
 
Partner and Engage with Mastercard EEMEA customer facing country teams as well as Regional and Global cross functional stakeholders (e.g. AML, Treasury, Product, Legal, Customer Delivery, Products and Operations &amp; Technology) to resolve customer issues 
 
Point person for all Training and Communication needs in the Region. Identifying training needs - including development of Academy training sessions 
 
Identify and contribute to the delivery of Franchise Solutions opportunities 
 
Identify and communicate strategic opportunities for improvement and expansion in the EEMEA Region as input for the creation of new Franchise Solutions packages as well as other Franchise initiatives 
 
Ensure successful go-to market implementation of global Franchise initiatives for the EEMEA Region 
 
The successful candidate will be required to:
 
<ul><li>Lead complex cross-functional projects locally and for several countries</li><li>Demonstrate ability to multi-task and prioritize in order to meet project constraints
</li><li>Demonstrate success in building relationships and delivering results with global, multi-cultural and remote project teams</li><li>Develop an understanding of global best practices within one or more areas, through experience working in a matrixed or global organization</li><li>Successfully make sound, commercially-minded business decisions that are guided by Mastercard's values</li></ul> 
The ideal candidate for this position will have the following skill-sets and experience: 
<ul><li>Customer relationship management skills with a relentless focus on the Customer</li><li>Ability to interact effectively with internal and external business partners</li><li>Project management leadership experience</li><li>Strong analytical and risk management skills, detail oriented and ability to operate effectively in a complex global and fast-paced environment
</li><li>Solutions oriented/ results driven capabilities</li><li>Strategic thinker with ability to handle complex issues and understand implications regionally</li><li>Ability to manage multiple priorities and initiatives while exercising sound judgment and flexibility</li><li>Impeccable written/oral communication and presentation skills</li><li>Ability to translate processes and data in appealing storytelling (eg. in power point)</li><li>Self-motivated, can work independently and cooperates well in a team</li><li>Emerging markets work experience
</li><li>Experience in the payments industry is beneficial</li><li>Proficient in English. Arabic is a plus.</li><li>Bachelor&rsquo;s Degree. Master&rsquo;s is a plus.</li></ul>
Corporate Security Responsibility 
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:<ul><li>
Abide by Mastercard&rsquo;s security policies and practices;</li><li>
Ensure the confidentiality and integrity of the information being accessed;</li><li>
Report any suspected information security violation or breach, and</li><li>
Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.</li></ul></div>

Manager, Franchise Management

Calik Holding

<div>
 
 We are seeking candidates to take on a role at &Ccedil;al&inodot;k Gayrimenkul, a leading entity under the umbrella of the &Ccedil;al&inodot;k Group companies;
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in civil engineering, Architecture, Business, Finance, Real Estate, or a related field (MBA or master&rsquo;s in real estate development is a significant plus),
 </li>
 <li>
 10-18 years of experience in real estate development, real estate asset management, marketing research and real estate investment and development advisory,
 </li>
 <li>
 Strong expertise and experience in financial analysis, feasibility and real estate valuation methodologies, with hands-on experience in real estate markets and advanced proficiency in Microsoft Office tools,
 </li>
 <li>
 Ability to deliver high-impact presentations and lead complex negotiations&mdash;especially for top management and the Board of Directors&mdash;while representing the organization with professionalism and strategic insight across executive and stakeholder platforms,
 </li>
 <li>
 Proficiency in both written and spoken English,
 </li>
 <li>
 Strong communication skills,
 </li>
 <li>
 High motivation and result oriented business approach.
 </li>
 </ul>
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 As part of our existing high-value real estate assets and potential development projects in T&uuml;rkiye and abroad&mdash;including mixed-use properties, hotels, offices, luxury residences, logistics facilities, land assets, and real estate investment fund;
 
 
 
 
 <ul>
 <li>
 Identify new real estate investment opportunities, assess existing assets and development potential; prepare detailed reports to management evaluating physical, financial, and legal risks as well as potential returns and expenditures,
 </li>
 <li>
 Prepare and approve long-term cash flow forecasts and budgets for existing real estate assets, and oversee ongoing budget performance,
 </li>
 <li>
 Coordinate real estate-related activities among holding and group companies to ensure strategic alignment and information flow,
 </li>
 <li>
 Conduct or commission preliminary risk assessments and feasibility studies for land and buildings, offered to the company; evaluate potential outcomes and present recommendations to senior management,
 </li>
 <li>
 Manage relationships and negotiations with institutional investors, developers, retailers, advisors and operators; explore partnership models and financing alternatives,
 </li>
 <li>
 Oversee and manage the full lifecycle of real estate investments, from land acquisition through legal processes, including sector trend analysis, risk mapping, feasibility modeling and development,
 </li>
 <li>
 Lead project lifecycle activities including feasibility, zoning, planning, permitting, budgeting, and execution,
 </li>
 <li>
 Manage negotiations with potential buyers, tenants, and brokerage firms for general manager sale or lease of company-owned properties,
 </li>
 <li>
 Evaluate received offers in light of market conditions and inform accordingly.
 </li>
 </ul>
 
 
 
 
 
 What We Offer?
 
 
 
 
 
 <ul>
 <li>
 Dynamic Work Environment: A collaborative and innovative culture where ideas are valued and initiative is rewarded.
 </li>
 <li>
 Career Growth: Opportunities for professional development through training programs, mentorship, and internal mobility.
 </li>
 <li>
 Competitive Compensation: A market-aligned salary package with performance-based incentives.
 </li>
 <li>
 Comprehensive Benefits: Health insurance, meal allowance, transportation support etc.
 </li>
 </ul>
</div>

Business Development and Asset Management Director / Manager

Haribo Turkey

<div>
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in related fields
 </li>
 <li>
 Min. 5 years of experience in Human Resources, preferably in a fast-paced environment
 </li>
 <li>
 Proficient in English
 </li>
 <li>
 Strong planning, organization, and result-oriented approach
 </li>
 <li>
 Excellent interpersonal and communication skills
 </li>
 <li>
 Analytical mindset and a team player
 </li>
 <li>
 Able to adapt to a dynamic work environment
 </li>
 <li>
 Proficient in MS Office applications
 </li>
 </ul>
 
 
 
 
 Responsibilities
 
 
 
 
 <ul>
 <li>
 Acting as a proactive and trusted business partner to Supply Chain teams.
 </li>
 <li>
 Responsible for the recruitment and selection processes, including posting job ads, screening candidates, and scheduling interviews
 </li>
 <li>
 Plan and execute onboarding and offboarding procedures to ensure a smooth employee experience
 </li>
 <li>
 Provide support in the implementation of HR policies and procedure
 </li>
 <li>
 Taking active part in related HR projects
 </li>
 <li>
 Follow up &amp; track training calendars for operations teams
 </li>
 <li>
 Collaborate on projects related to Supply Chain operations
 </li>
 <li>
 Coordinate internal communication initiatives and employee engagement activities
 </li>
 <li>
 Familiarity with HRIS/ERP systems (SuccessFactor is a plus)
 </li>
 </ul>
 
 
</div>

Jr. Human Resources Business Partner-Operations

Garanti BBVA

<div>
 
 
 Sen de yeteneklerinle parlayabilece&gbreve;in, teknolojide &ouml;nc&uuml; ve &ccedil;a&gbreve;&inodot;n olanaklar&inodot;n&inodot; herkese sunmay&inodot; hedefleyen bir ekibin par&ccedil;as&inodot; olmak istersen hemen aram&inodot;za kat&inodot;l!
 
 
 
 
 
 
 
 Garanti BBVA&rsquo; da seni neler bekliyor?
 
 
 <ul>
 <li>
 Global bir grubun par&ccedil;as&inodot; olma,
 </li>
 <li>
 Garanti BBVA ortak de&gbreve;erleri etraf&inodot;nda birle&scedil;en en iyi tak&inodot;mla &ccedil;al&inodot;&scedil;ma f&inodot;rsat&inodot;,
 </li>
 <li>
 &Idot;lham veren liderler e&scedil;li&gbreve;inde potansiyelini ger&ccedil;ekle&scedil;tirebilece&gbreve;in destekleyici ve geli&scedil;tirici i&scedil; ortam&inodot;,
 </li>
 <li>
 BBVA grubumuzun lokal ve global kariyer f&inodot;rsatlar&inodot;,
 </li>
 <li>
 Sana &ouml;zel geli&scedil;im plan&inodot; ve bu plan&inodot; destekleyecek s&inodot;n&inodot;rs&inodot;z e&gbreve;itim &amp; geli&scedil;im f&inodot;rsatlar&inodot;,
 </li>
 <li>
 Hibrit &ccedil;al&inodot;&scedil;ma modeli,
 </li>
 <li>
 &Idot;Y&Idot; Bak Kendine Wellbeing Program&inodot; ve 20&rsquo;den fazla hobi kul&uuml;b&uuml; ve spor tak&inodot;m&inodot;,
 </li>
 <li>
 Kurumsal g&ouml;n&uuml;ll&uuml;l&uuml;k programlar&inodot;,
 </li>
 <li>
 &Idot;ngilizce ve &Idot;spanyolcan&inodot; geli&scedil;tirebilece&gbreve;in &uuml;cretsiz yabanc&inodot; dil platformu,
 </li>
 <li>
 &Ouml;zel sa&gbreve;l&inodot;k ve hayat sigortas&inodot;,
 </li>
 <li>
 Do&gbreve;um g&uuml;n&uuml; izni ve daha fazlas&inodot; seni bekliyor 😊
 </li>
 </ul>
 
 
 
 
 
 T&uuml;zel M&uuml;&scedil;teri &Ccedil;&ouml;z&uuml;mleri ne yapar diye merak ediyorsan;
 
 
 
 
 
 
 Bankan&inodot;n KOB&Idot;, Ticari ve Kurumsal m&uuml;&scedil;terilerine hizmet veren dijital kanallar&inodot;n&inodot;n stratejilerini olu&scedil;turmak, revize etmek ve uygulamaya ge&ccedil;irmek &uuml;zere ilgili Birimler ile payla&scedil;mak, uygulamalar&inodot; takip etmekten sorumludur.
 
 
 
 
 
 
 T&uuml;zel M&uuml;&scedil;teri ve &Uuml;r&uuml;n Y&ouml;netimi ekibi nelerden sorumludur?
 
 
 <ul>
 <li>
 T&uuml;zel segmentte i&scedil;kollar&inodot; ile koordineli olarak merkezi pazarlama aktivitelerinin planlanmas&inodot; ve uygulanmas&inodot;,
 </li>
 <li>
 D&uuml;zenli olarak proaktif kredi &ccedil;al&inodot;&scedil;&inodot;lmas&inodot; ve potansiyel m&uuml;&scedil;terilerin i&scedil;kolu ve saha ile payla&scedil;&inodot;lmas&inodot;,
 </li>
 <li>
 T&uuml;zel segment m&uuml;&scedil;terilerin &uuml;r&uuml;n ve s&uuml;re&ccedil;lerinin izlenmesi, raporlanmas&inodot;, analiz edilmesi ve iyile&scedil;tirme aksiyonlar&inodot; i&ccedil;in stratejilerin belirlenmesi,
 </li>
 <li>
 T&uuml;zel segmentlerin net tavsiye skorlar&inodot;n&inodot;n takibi ve art&inodot;r&inodot;lmas&inodot; i&ccedil;in g&ouml;rev alan&inodot;yla ilgili gerekli aksiyonlar&inodot;n al&inodot;nmas&inodot;,
 </li>
 <li>
 T&uuml;zel &uuml;r&uuml;nlerin mikro ve makro seviyede ger&ccedil;ekle&scedil;en adet ve hacimlerinin izlenmesi,
 </li>
 <li>
 T&uuml;zel segmentleri ilgilendiren alanlarda mevzuat de&gbreve;i&scedil;ikliklerinin yak&inodot;ndan takibi, TBB ile toplant&inodot;lara girilerek Bankan&inodot;n temsil edilmesi, gerekli uygulamalar&inodot;n hayata ge&ccedil;irilmesi i&ccedil;in gerekli koordinasyonun sa&gbreve;lanmas&inodot; ve s&uuml;re&ccedil;lerin belirlenmesi ve duyurulmas&inodot;,
 </li>
 <li>
 T&uuml;zel m&uuml;&scedil;terilerin tamam&inodot;n&inodot; ilgilendiren konularda s&uuml;re&ccedil; sahipli&gbreve;i, i&scedil; geli&scedil;tirme ihtiya&ccedil; analizi, i&scedil; geli&scedil;tirme s&uuml;re&ccedil;lerinin yak&inodot;ndan takibi,
 </li>
 <li>
 T&uuml;zel segment m&uuml;&scedil;terilerin, do&gbreve;ru yerden hizmet almas&inodot;n&inodot; sa&gbreve;layacak segmentasyon stratejilerinin belirlenmesi,
 </li>
 <li>
 G&uuml;nl&uuml;k, haftal&inodot;k ve ayl&inodot;k segmentasyon uygulamalar&inodot;n&inodot;n takibi, analizi ve aksayan yerlerin d&uuml;zeltilmesinin sa&gbreve;lanmas&inodot;,
 </li>
 <li>
 T&uuml;zel &uuml;r&uuml;nlere ili&scedil;kin s&uuml;re&ccedil;lerin sahipli&gbreve;i ve bunlara ili&scedil;kin al&inodot;nacak aksiyonlar&inodot; ilgili ekipleri dahil ederek koordine edilmesi.
 </li>
 </ul>
 
 
 
 
 
 Bu Ekibe Nas&inodot;l Birini Ar&inodot;yoruz?
 
 
 
 
 
 
 
 Birlikte yeni fikirler &uuml;retece&gbreve;imiz, ba&scedil;ar&inodot;dan ba&scedil;ar&inodot;ya ko&scedil;aca&gbreve;&inodot;m&inodot;z bir &ccedil;al&inodot;&scedil;ma arkada&scedil;&inodot; ar&inodot;yoruz
 
 
 
 
 Sen de;
 
 
 <ul>
 <li>
 &Idot;&scedil;birlik&ccedil;i ve &ccedil;e&scedil;itlili&gbreve;i y&uuml;ksek ortamlarda &ccedil;al&inodot;&scedil;maktan keyif al&inodot;yorsan,
 </li>
 <li>
 &ldquo;Bu i&scedil; benden sorulur&rdquo; diyor ve sorumluluk almaktan motive oluyorsan,
 </li>
 <li>
 M&uuml;&scedil;teri memnuniyetinin her &scedil;eyden &ouml;nce geldi&gbreve;ine inan&inodot;yorsan,
 </li>
 <li>
 &ldquo;Problemler &ccedil;&ouml;z&uuml;lmek i&ccedil;in vard&inodot;r&rdquo; diyerek etkin &ccedil;&ouml;z&uuml;mler &uuml;retmeye haz&inodot;rsan,
 </li>
 <li>
 Etkili ileti&scedil;im benden sorulur diyorsan&hellip;
 </li>
 </ul>
 
 
 
 
 
 Bu g&ouml;rev i&ccedil;in &ldquo;olmazsa olmazlar&inodot;m&inodot;z&rdquo; da var. E&gbreve;er;
 
 
 
 
 
 <ul>
 <li>
 &Uuml;niversitelerin Lisans b&ouml;l&uuml;mlerinden mezunsan,
 </li>
 <li>
 Banka &uuml;r&uuml;n ve hizmetleri konusunda en az 3 y&inodot;l deneyimliysen,
 </li>
 <li>
 &Idot;ngilizceyi yaz&inodot;l&inodot; ve s&ouml;zl&uuml; olarak aktif kullan&inodot;yorsan,
 </li>
 <li>
 SQL, Qlik ara&ccedil;lar&inodot;n&inodot; kullan&inodot;m tecr&uuml;ben varsa,
 </li>
 <li>
 &Idot;yi derecede MS Office programlar&inodot;n&inodot; bilgisine sahipsen.
 </li>
 </ul>
 
 
 
 
 Kariyer f&inodot;rsat&inodot;m&inodot;za hemen ba&scedil;vur, Garanti BBVA&rsquo;n&inodot;n f&inodot;rsatlarla dolu d&uuml;nyas&inodot;nda bulu&scedil;al&inodot;m.
 
 #YeteneklerinParlad&inodot;&gbreve;&inodot;YereDavetlisin💙
 
 
 
 
 
 
 Garanti BBVA'n&inodot;n f&inodot;rsatlarla dolu d&uuml;nyas&inodot;n&inodot; ke&scedil;fetmek i&ccedil;in
 
 garantibbvayasam
 
 Instagram hesab&inodot;m&inodot;z&inodot; takip edebilirsin. 🤩
 
 
 
 
 
 
 Hakk&inodot;m&inodot;zda
 
 
 
 
 
 
 BBVA olarak, &ccedil;a&gbreve;&inodot;n olanaklar&inodot;n&inodot; herkese sunmak amac&inodot;yla d&uuml;nya bankac&inodot;l&inodot;&gbreve;&inodot;n&inodot;n d&ouml;n&uuml;&scedil;&uuml;m&uuml;ne &ouml;nc&uuml;l&uuml;k ediyoruz. 35 &uuml;lkede, 72 milyondan fazla m&uuml;&scedil;terisi olan k&uuml;resel bir finans kurulu&scedil;uyuz. D&uuml;nyada 125.000'den fazla &ccedil;al&inodot;&scedil;an&inodot; bulunan ve her birinin kendi profesyonel kariyerinin kahraman&inodot; ve tasar&inodot;mc&inodot;s&inodot; oldu&gbreve;u bir bankay&inodot;z. Kurumsal sorumluluk yakla&scedil;&inodot;m&inodot;m&inodot;z ve i&scedil; modelimiz ile &ccedil;e&scedil;itlili&gbreve;i ve finansal e&gbreve;itimi ve k&uuml;lt&uuml;r&uuml; destekliyoruz. BBVA'n&inodot;n bir par&ccedil;as&inodot; olmak, kariyerinizi finans sekt&ouml;r&uuml;ndeki en yenilik&ccedil;i &scedil;irketlerden birinde geli&scedil;tirmek demektir.
 
 
 
 
 
 
 De&gbreve;erlerimiz
 
 
 
 
 
 
 De&gbreve;erlerimiz t&uuml;m &ccedil;al&inodot;&scedil;anlar&inodot;m&inodot;z&inodot; tan&inodot;mlar, amac&inodot;m&inodot;z&inodot; ger&ccedil;ekle&scedil;tirmemize ve t&uuml;m i&scedil;lerimizi ve kararlar&inodot;m&inodot;z&inodot; y&ouml;nlendirmemize yard&inodot;mc&inodot; olur: M&uuml;&scedil;terimiz &ouml;nceli&gbreve;imizdir, b&uuml;y&uuml;k d&uuml;&scedil;&uuml;n&uuml;r&uuml;z, tek bir ekibiz.
 
 
 
 
 
 
 &Ccedil;e&scedil;itlilik yakla&scedil;&inodot;m&inodot;m&inodot;z
 
 
 
 
 
 
 
 &Ccedil;e&scedil;itlili&gbreve;in g&uuml;c&uuml;ne inanan ve herkesin i&scedil;e katk&inodot;s&inodot;n&inodot; &ouml;nemseyen uluslararas&inodot; yakla&scedil;&inodot;mlar&inodot; dikkate al&inodot;yor, kapsay&inodot;c&inodot;l&inodot;&gbreve;&inodot;n i&scedil;imizin geli&scedil;mesine farkl&inodot; a&ccedil;&inodot;lardan katk&inodot; sa&gbreve;lad&inodot;&gbreve;&inodot;na inan&inodot;yoruz. &Ccedil;e&scedil;itlili&gbreve;in temsil edildi&gbreve;i kurulu&scedil;lar ba&scedil;ar&inodot;lar&inodot;n&inodot; art&inodot;r&inodot;rken, ki&scedil;ilerin kendilerine de&gbreve;er verildi&gbreve;ini hissetti&gbreve;i i&scedil; ortamlar&inodot;nda &ccedil;al&inodot;&scedil;an ba&gbreve;l&inodot;l&inodot;&gbreve;&inodot; ve verimlili&gbreve;inde daha olumlu sonu&ccedil;lar elde edildi&gbreve;ini g&ouml;r&uuml;yoruz.
 
 
 
 
 
 E&scedil;it istihdam sa&gbreve;lamay&inodot; g&ouml;rev edinen bir kurum olarak &ccedil;e&scedil;itlili&gbreve;i destekliyoruz.&Ccedil;al&inodot;&scedil;anlar&inodot;m&inodot;z&inodot;n mesleki ve ki&scedil;isel geli&scedil;imine f&inodot;rsat sunan, kendilerini en iyi &scedil;ekilde g&ouml;stermelerini sa&gbreve;layan, geli&scedil;imlerine odaklanan i&scedil; birlik&ccedil;i ve kapsay&inodot;c&inodot; bir &ccedil;al&inodot;&scedil;ma ortam&inodot; yaratmak i&ccedil;in yeni ad&inodot;mlar atmaya devam ediyoruz.
 
</div>

Tüzel Müşteri ve Ürün Yönetimi Uzmanı-Yönetmeni

Craftgate

<div>
 
 We&rsquo;re Craftgate, a &lsquo;One-Stop Shop&rsquo; payment orchestrator company based in Istanbul.
 
 
 
 
 
 Craftgate presents many value-added services such as closed loop card tokenization, one-click payment, marketplace solution, closed-loop wallet, payment form, common payment page, payment by link and QR code, smart and dynamic payment routing, advanced merchant panel, and advanced API. Our mission is to reduce operational costs and maximize payment conversion rates for businesses worldwide.
 
 
 
 
 
 
 About The Role
 
 
 
 This is an opportunity to take a key leadership role in an innovative, fast-growing, mission-based company. You will work closely with our operations, sales, product, and engineering teams to ensure seamless merchant experiences from integration to post-launch support.
 
 
 
 
 
 We&rsquo;re looking for a Head of Operations who will build scalable processes, enhance team efficiency, and create a smooth operational flow. This role is about empowering a passionate team, addressing daily challenges in real time, and ensuring operational excellence in every aspect.
 
 
 
 
 
 If you are passionate about leading teams, structuring processes, and enabling merchant success in a SaaS environment, we would be delighted to have you join our team!
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering or a related field
 </li>
 <li>
 10+ years of professional experience, with proven team management expertise
 </li>
 <li>
 Experience in managing technical support or operations teams, preferably in B2B SaaS (Fintech experience is a plus)
 </li>
 <li>
 Strong coordination skills with the ability to correctly categorize, prioritize, and assign incoming requests based on expertise
 </li>
 <li>
 Demonstrated success in improving team efficiency and productivity
 </li>
 <li>
 Ability to manage end-to-end operational processes, ensuring smooth collaboration across functions
 </li>
 <li>
 Strong communication skills&mdash;both internally within the team and externally with merchants
 </li>
 <li>
 Proficient in written and verbal English communication
 </li>
 <li>
 Experience in using operations management tools (ticketing, workflow, or support systems)
 </li>
 <li>
 Analytical and structured problem-solving approach
 </li>
 <li>
 Empathetic leadership style: ability to combine authority with an encouraging, supportive approach toward the team
 </li>
 </ul>
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead, mentor, and grow the operations team, fostering both performance and engagement to help the team achieve
 </li>
 <li>
 Being there for the team to solve possible process-related, communication-related, etc. problems in the team's daily work routines.
 </li>
 <li>
 Oversee merchant integration and go-live processes, ensuring timely and smooth execution
 </li>
 <li>
 Manage post-launch support operations through tools like Operations Management tools ensuring inquiries are handled quickly and accurately
 </li>
 <li>
 Set up processes to categorize and route merchant requests to the right team members
 </li>
 <li>
 Continuously assess and improve workflows to increase efficiency and reduce friction
 </li>
 <li>
 Collaborate closely with Sales, Product, Engineering to resolve merchant issues and enhance the merchant journey
 </li>
 <li>
 Act as a bridge between the team and leadership, ensuring alignment with company goals while addressing daily communication challenges
 </li>
 </ul>
 
 
 
 
 Join us at the heart of payments&mdash;we&rsquo;re excited to receive your application!
 
 
 
 
 
 Craftgate is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 
</div>

Head of Operations

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Tüzel Müşteri ve Ürün Yönetimi Uzmanı-Yönetmeni

Head of Operations