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customer operations executive Jobs in Istanbul

customer operations executive

hotelagent operations assistant manager Jobs in Istanbul

hotelagent operations assistant manager

operations manager

Arvato

<div>
 
 
 Arvato Logistics
 
 is a leading international service provider in supply chain management and e-commerce. It is a wholly owned subsidiary of the
 
 German
 
 company Bertelsmann. With more than
 
 17,000
 
 employees and over
 
 100 locations
 
 worldwide, we combine our industry expertise with the right technologies to develop innovative supply chain management and e-commerce solutions for our customers.
 
 
 
 
 
 Our customers are well-known brands operating in the retail and industrial sectors, especially in fashion, technology, cosmetics, health and consumer goods, as well as newly established medium-sized companies. We support our customers to grow their business with our B2B and B2C logistics services in our warehouses
 
 
 
 
 
 
 Your Profile
 
 
 
 
 
 <ul>
 <li>
 Graduated from undergraduate departments of universities (Preferably from Engineering departments)
 </li>
 <li>
 Min.5 years of experience in the logistics processes; preferably in e-commerce
 </li>
 <li>
 Strong interpersonal and communication skills
 </li>
 <li>
 Strong problem solving skills
 </li>
 <li>
 Advanced knowledge of English both written and verbal
 </li>
 <li>
 Able to work within a dynamic and fast-paced environment
 </li>
 <li>
 Experienced in field force management
 </li>
 <li>
 Very good knowledge on MS Office Applications.
 </li>
 <li>
 Customer and solution-oriented,
 </li>
 <li>
 Living/willing to live in Anatolian Side of &Idot;stanbul-Kocaeli
 </li>
 </ul>
 
 
 
 
 
 Your Job Description
 
 
 
 
 
 <ul>
 <li>
 Planning of Inbound and Outbound processes
 </li>
 <li>
 Tracking and realization of capacity targets
 </li>
 <li>
 Management and development of Inbound and Outbound teams
 </li>
 <li>
 Tracking the transfer of production capacities with the customer in daily and weekly meetings
 </li>
 <li>
 Tracking and planning of production budget
 </li>
 <li>
 Tracking and realization of Productivity targets
 </li>
 <li>
 Monitoring the income and expenditure balances of the projects for which it is responsible
 </li>
 </ul>
 
 
</div>

Logistics Operations Manager

Citi

<div>
 
 Job Description
 
 
 
 Treasury Operations Assistant Manager is an intermediate level role responsible for managing technology projects throughout the entire system development lifecycle in coordination with the Markets team. The overall objective is to research and implement sustainable technology solutions, increase efficiency and reduce costs.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Process daily FX, Money Market, derivatives and securities transactions, provide analytic input for traders and aid in review of derivative products,
 </li>
 <li>
 Research, identify and recommend technology capabilities that enable the reduction of client inquiries and manual touch points
 </li>
 <li>
 Research current treasury and client operational trends and suggest solutions
 </li>
 <li>
 Work in partnership with vendors, technology, and client operations teams to prototype innovative solutions
 </li>
 <li>
 Propose and implement solutions that will increase operating efficiency and lead to an improved client experience
 </li>
 <li>
 Assist efforts to help drive high rates of client adoption
 </li>
 <li>
 Ensure requirements are clearly stated and that business and client needs are met throughout development
 </li>
 <li>
 Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 At least 3-5 years of experience in Treasury Operations Units
 </li>
 <li>
 Fundamental understanding of Treasury products, accounting and regulatory policies
 </li>
 <li>
 Demonstrated comprehension of Treasury products, accounting and regulatory policies
 </li>
 <li>
 Consistently demonstrates clear and concise written and verbal communication skills
 </li>
 <li>
 English is a must
 </li>
 <li>
 CMB and/or Derivative Certificates (SPL Duzey 1-3, SPL Turev)
 
 
 </li>
 </ul>
 
 Education:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s/University degree or equivalent experience
 
 
 </li>
 </ul>
 This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
 
 
 ------------------------------------------------------
 
 
 
 Job Family Group:
 
 
 
 Operations - Transaction Services
 
 
 ------------------------------------------------------
 
 
 
 Job Family:
 
 
 
 Cash Management
 
 
 ------------------------------------------------------
 
 
 
 Time Type:
 
 
 
 Full time
 
 
 ------------------------------------------------------
 
 
 
 Most Relevant Skills
 
 
 
 Please see the requirements listed above.
 
 
 ------------------------------------------------------
 
 
 
 Other Relevant Skills
 
 
 
 For complementary skills, please see above and/or contact the recruiter.
 
 
 ------------------------------------------------------
 
 
 
 Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
 
 
 
 
 If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review
 
 
 Accessibility at Citi.
 
 
 
 
 View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.
 
</div>

Treasury Operations Assistant Manager

Etstur

<div>
 
 In 1991, we embarked on a mission to offer outstanding service and competitive prices to those who love to travel. Over the past 30+ years, our guest-focused mindset and innovative spirit have helped shape the tourism industry in T&uuml;rkiye. As the country&rsquo;s leading travel and tourism company, we market thousands of hotels and proudly host top brands under the Etstur umbrella, including Didimtur, Jetset, Ucuzabilet.com, Otelpuan.com, HotelAgent, Etscore, Etsevent and Let&rsquo;s Go Magazine.
 
 
 
 
 We are looking for leaders to design the holidays of the future together, guided by the experience and knowledge we&rsquo;ve gained in the travel industry. We believe in the strength of strong teams and take pride in collaborating with professionals who embrace change, introduce innovative solutions and set new trends in the industry.
 
 
 
 
 If you&rsquo;re ready to share your experience, leadership skills and industry insight with us, we&rsquo;re excited to meet you.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent,
 </li>
 <li>
 5+ years of experience in the tourism industry,
 </li>
 <li>
 Preferably experience in Revenue Management, Sales or Alternative Sales Channels within hotels,
 </li>
 <li>
 Preferably experience call center in a hotel,
 </li>
 <li>
 Strong understanding of tourism sales channels (OTA, direct sales, call center, etc.),
 </li>
 <li>
 Good command of English,
 </li>
 <li>
 Strong analytical thinking, communication, and relationship management skills,
 </li>
 <li>
 Result-oriented and able to take initiative,
 </li>
 </ul>
 
 
 
 
 
 Job Description
 
 
 
 
 
 <ul>
 <li>
 Leading and optimizing hotel sales channels (B2B &amp; B2C),
 </li>
 <li>
 Driving revenue growth through planning and executing strategic actions,
 </li>
 <li>
 Building and strengthening operational and commercial relationships with hotel partners,
 </li>
 <li>
 Overseeing and streamlining integrated processes across call center and alternative sales channels,
 </li>
 <li>
 Tracking and enhancing sales performance and operational efficiency,
 </li>
 <li>
 Driving process improvements and developing new revenue models,
 </li>
 </ul>
 
 
</div>

HotelAgent Operations Assistant Manager

Foundever

<div>
 
 
 Operations Director
 
 
 
 
 
 
 📍
 
 Location:
 
 Mecidiyek&ouml;y, Istanbul (On‑site)
 
 
 
 
 
 
 About Foundever&trade;
 
 
 
 Foundever&trade; is a global leader in customer experience (CX). With 170,000 employees around the world, we deliver world-class customer experiences for more than 750 globally renowned brands and digital companies. We are committed to this with innovative CX solutions, modern technologies and comprehensive expertise. We support our customers' business needs and help them secure a strong market position.
 
 
 At
 
 Foundever
 
 , we are a global strategic partner delivering customer‑centric digital services for leading international brands. We are seeking an experienced
 
 Operations Director
 
 to lead and optimize our operations
 
 on‑site at our Mecidiyek&ouml;y office
 
 .
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead, manage, and scale multi‑site operational teams to achieve business objectives
 </li>
 <li>
 Own operational performance including productivity, quality, client satisfaction, and financial results
 </li>
 <li>
 Drive continuous improvement initiatives aligned with Foundever standards
 </li>
 <li>
 Partner closely with clients and internal stakeholders to ensure service excellence
 </li>
 <li>
 Develop and monitor KPIs, dashboards, and operational action plans
 </li>
 <li>
 Ensure compliance with company policies, contractual requirements, and local regulations
 </li>
 <li>
 Coach, develop, and inspire senior operations leaders and managers
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 Proven experience in a senior operations leadership role, preferably in BPO, contact center, or service environments
 </li>
 <li>
 Strong leadership, stakeholder management, and decision‑making skills
 </li>
 <li>
 Advanced level of
 
 English
 
 (written and spoken)
 </li>
 <li>
 Solid understanding of operational KPIs, financial management, and performance optimization
 </li>
 <li>
 Ability to work on‑site in Mecidiyek&ouml;y
 </li>
 <li>
 Strategic mindset with hands‑on execution capability
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Competitive executive compensation package
 </li>
 <li>
 Opportunity to lead high‑impact, international operations
 </li>
 <li>
 Career growth within a global organization
 </li>
 <li>
 Access to leadership development and continuous learning programs
 </li>
 <li>
 Inclusive, performance‑driven, and collaborative work culture
 </li>
 </ul>
 
 
 
 
 At
 
 Foundever
 
 , we believe operational excellence starts with empowered leaders. Join us to shape the future of customer experience at scale.
 
</div>

Operasyon Direktörü

Komunall Cowork

<div>
 
 
 
 About Us
 
 
 
 
 Komunall Cowork is more than just a workplace &mdash; it&rsquo;s a community where people come together to work, connect, and create. At our Pangalt&inodot; 51 location, we bring coworking, coliving, and vibrant common spaces under one roof, offering an inspiring environment for professionals, entrepreneurs, freelancers and creatives alike. Our goal is simple: to make work feel welcoming, collaborative, and enjoyable every day!
 
 
 
 
 
 
 
 The Role
 
 
 
 
 We&rsquo;re looking for an Operations Assistant to join our team at Komunall Cowork. In this role, you will be the first point of contact for our members and visitors, ensuring they feel welcome and supported while also assisting with the smooth running of daily operations.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Greet and assist Komunall Cowork members with professionalism and warmth, listening carefully to their needs and providing practical solutions.
 </li>
 <li>
 Coordinate member requests or concerns with the appropriate teams and follow up to ensure resolution.
 </li>
 <li>
 Coordinate bookings and arrange swift check-in and check-out of coworking areas as well as serviced apartments.
 </li>
 <li>
 Maintain regular touchpoints with members to create a positive community experience.
 </li>
 <li>
 Welcome and direct guests and visitors arriving at the space.
 </li>
 <li>
 Prepare and update operational reports and maintain proper records.
 </li>
 <li>
 Maintain company records and proper filing.
 </li>
 <li>
 Manage incoming and outgoing deliveries, invoices, correspondence, and office supplies, making sure they reach the right people on time.
 </li>
 <li>
 Support the operations team in keeping the workplace organized, clean, and presentable at all times.
 </li>
 <li>
 Make sure meeting rooms, shared areas, and reception remain ready for use.
 </li>
 <li>
 Answer incoming calls and emails, ensuring professional and timely communication.
 </li>
 <li>
 Resolve basic administrative or technical issues where possible, escalating when necessary.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 1&ndash;2 years of professional experience in reception, secretary roles, concierge, or customer service.
 </li>
 <li>
 Strong command of Turkish and English, both written and spoken. Proof of English proficiency will be requested.
 </li>
 <li>
 A welcoming, solution-oriented, and service-minded personality.
 </li>
 <li>
 Excellent communication and organizational skills, with attention to detail.
 </li>
 <li>
 Energetic, proactive, and collaborative team player.
 </li>
 <li>
 Tech-savy and confident using MS Office, Google Workspace and other basic CRM programs.
 </li>
 <li>
 This is an on-site job requiring physical presence of the candidate in the office.
 </li>
 </ul>
 
 
 
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 An opportunity to play a key role in the growth of an innovative coworking and coliving brand.
 </li>
 <li>
 Exposure to learning and development in operations, hospitality, and real estate.
 </li>
 <li>
 A dynamic and supportive team environment where your ideas matter.
 </li>
 </ul>
 
 
 
 
 
 
 Apply Now
 
 
 
 
 Excited to grow with us? Apply now and we would love to meet you!
 
 
 
 
 
 Please apply via LinkedIn or send your CV directly to hello@komunall.co, along with a short introduction and a few sentences on why you&rsquo;d like to join Komunall Cowork.
 
</div>

Operations Assistant

Delivery Hero

<div>Company Description 
Yemeksepeti is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
<ul><li>
Manage all database instances including installation, configuration, and maintenance</li><li>
Perform database maintenance and tuning activities to ensure high availability and performance</li><li>
Manage database capacity planning and scalability processes</li><li>
Design, operate, and maintain PostgreSQL and MSSQL high availability clusters (e.g. Patroni, streaming replication, SQL Server Always On)</li><li>
Automate manual database operations within defined timeframes</li><li>
Implement best practices to continuously improve service quality</li><li>
Manage database backup, restore, and recovery operations</li><li>
Provide high-quality database support for development teams</li></ul> 

Qualifications 
<ul><li>
3+ years of hands-on experience installing, configuring, and administering NoSQL and RDBMS databases (PostgreSQL required; MSSQL knowledge is a strong plus)</li><li>
Experience in Payment Systems or Fintech environments</li><li>
Solid understanding of database administration, architecture, and infrastructure</li><li>
In-depth understanding of High Availability and Disaster Recovery strategies</li><li>
Strong troubleshooting skills with the ability to analyze database and OS-level metrics</li><li>
Experience in query optimization and performance tuning</li><li>
Experience in automating DBA tasks (Ansible, Python, etc.)</li><li>
Experience with monitoring and alerting tools (e.g. Prometheus, Grafana)</li><li>
Experience with PostgreSQL high availability solutions (Patroni experience is a plus)</li></ul> 

Additional Information 
<ul><li>
A chance to crown your career at Yemeksepeti, Turkey's largest online quick delivery platform, that has been raising future managers and industry leaders for 20 years!</li><li>
A working environment where employee happiness is prioritized, with a strong corporate culture, passionate colleagues working together towards the same goal, and a transparent management approach!</li><li>
Project opportunities that you can run together with the employees of Delivery Hero companies in 43 countries of the world and great teachings about global industry leadership!</li><li>
Flexible work hours so that you can plan your business and social life as you wish! (Start working at any time between 08:00 and 10:00!)</li><li>
A birthday leave waiting for you the next day so you can have fun and party as much as you want on your birthday!</li><li>
Online trainings shaped by your choices, where the opportunities you can learn and improve yourself are unlimited!</li><li>
A comprehensive private health insurance that will never let you down when you need it!</li><li>
The Yemeksepeti family! Always smiling and high communication skills!</li><li>
A pre-planned orientation program so that you can capture the spirit of Yemeksepeti in the best way, get to know the brand from the inside, and always feel at home. And of course, a Buddy who will always support you in your first weeks!</li></ul><div></div>
At Yemeksepeti, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.
Your rights arising from the processing of your personal data, within the scope of the Law on the Protection of personal data. You can find detailed information on the page of our Clarification Text at https://www.yemeksepeti.com/contents/kvkk-aday-aydinlatma-metni</div>

Database Engineer

SIEGWERK

<div><div>Why Siegwerk?</div><div></div><div> 
Siegwerk is one of the world&rsquo;s leading suppliers of Printing Inks and sustainable packaging solutions. Right now, we are looking for a &quot;Customer Operations Executive&quot; to join us in Istanbul Tuzla plant.</div><div></div><div> 
This is an outstanding opportunity to make your mark with a genuine global leader in its field. We can offer you significant flexibility and support in a company focused on making a positive impact on the world. Siegwerk is poised to disrupt the global packaging industry; changing the way packaging is produced and consumed for the benefit of us all. At Siegwerk, you will have everything you need to help make that change.</div><div></div><div> 
Join us, let&rsquo;s Do it. With Heart. Join us, let&rsquo;s Do it. With Heart.</div><div></div><div> 
Our Benefits &ndash; What We Offer You?</div><ul><li>
Employer-Paid Private Pension Plan (BES) &ndash; Full employer contribution to support your long-term financial well-being.</li><li>
Additional Leave Days &ndash; Including birthday leave, moving day leave, and administrative leave to support work&ndash;life balance.</li><li>
Employee Well Being &amp; Support Programs &ndash; Offering psychological support for employees and their families, along with well‑being seminars to enhance overall mental and emotional health.</li><li>
Global Learning Platform &ndash; Siegwerk Learning Hub &ndash; Unlimited access to more than 20,000 online learning modules worldwide, plus Speexx language training.</li><li>
Social Benefits &ndash; Marriage allowance, child allowance, and an annual Ramadan market gift card.</li><li>
Corporate Benefits Platform &ndash; Exclusive discounts and special offers from partner brands.</li><li>
Multisport Card &ndash; Access to a wide network of gyms, studios, and wellness facilities at a discounted rate.</li></ul><div></div><div> 
Your Tasks &ndash; What You can expect as Customer Operations Executive?</div><ul><li>
Intercompany Order Management &ndash; Manage and coordinate intercompany orders across global sites to ensure smooth operations.
</li><li>After-Sales Operations for Global Sales &ndash; Handle all aspects of after-sales processes for international sales, meeting service level targets.
</li><li>Cross-Department Communication and Coordination &ndash; Facilitate effective communication between SW Turkey departments and global business units.
</li><li>End-to-End Process Oversight (Order Tracking to Delivery) &ndash; Monitor and manage the entire workflow from order tracking to delivery and invoicing.
</li><li>Supply Chain Collaboration (Production, Logistics, Planning) &ndash; Establish proactive communication with supply chain teams to ensure timely execution.
</li><li>Issue Resolution and Invoicing Management &ndash; Address disruptions in the process and manage invoicing activities efficiently.
</li><li>Continuous Process Improvement with International Teams &ndash; Work with overseas colleagues to identify and implement process enhancements.</li></ul><div></div><div> 
Your Profile &ndash; What do You bring as Customer Operations Executive?</div><ul><li>
Bachelor's degree in business administration, supply chain management, or a related field
</li><li>Minimum of 2-3 years of experience in after-sales operations, preferably in a production or manufacturing environment
</li><li>Knowledge of intercompany sales processes, including order processing, inventory management, and shipment tracking
</li><li>Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
</li><li>Excellent problem-solving skills and attention to detail to ensure accurate and efficient order fulfillment
</li><li>Experience with SAP
</li><li>Ability to work independently and prioritize multiple tasks in a fast-paced environment</li></ul><div></div> 
Are you interested?
To apply for this position please use Talent@SW.</div>

Customer Operations Executive

Explore 36+ Operations manager in Istanbul this June. Find roles across top companies and apply now to boost your career.