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app operations manager (remote - m/f/d) Jobs in Istanbul

app operations manager (remote - m/f/d)

business development manager Jobs in Istanbul

business development manager

operations manager

Arise Virtual Solutions Inc.

<div>Seek a new challenge in an autonomous position where your structured thinking directly influences outcomes. Arise is a globally active weight-loss app with over 8 million downloads and a 4.7 rating on the App Store. Join us to drive our mission&mdash;empowering users to become healthier and happier&mdash;and help Arise become a leader in Health &amp; Fitness. If you excel in systems, execution, and making a tangible difference with minimal oversight, this role is built for you.<h3 class="jobSectionHeader"> 
Tasks</h3><ul><li>
Take ownership of company operations and deliver results that are reliable and measurable.</li><li>
Design and improve processes to ensure the business runs smoothly.</li><li>
Organize daily workflows, ensuring smooth operations and eliminating friction.</li><li>
Lead projects across feature development and marketing with precision and impact.</li><li>
Manage freelancers effectively&mdash;clear expectations, timely delivery, and quality outcomes.</li><li>
Oversee Support operations, ensuring consistent standards and swift issue resolution.</li><li>
Conduct regular quality audits and initiate enhancements where necessary.</li><li>
Ensure legal and data protection compliance&mdash;no loose ends.</li><li>
Own the product roadmap: define, execute, and track milestones.</li><li>
Translate business goals into technical specifications and maintain transparency with UX/UI, Dev, Marketing, and Leadership.</li><li>
Analyze market data and competition, deriving actionable insights.</li><li>
Drive backlog planning, prioritization, and feature rollout&mdash;on time, always.</li><li>
Streamline deployment, QA, support, and documentation with documented SOPs.</li><li>
Monitor operational KPIs, identify risks, and course correct quickly.</li><li>
Leverage automation tools for repeatable, reliable operations.</li><li>
Maintain dashboards and present crisp, data-backed reports to stakeholders.</li><li>
Design and execute A/B tests to validate improvements.</li><li>
Coordinate release strategy, bug triage, and ensure OS compatibility.</li><li>
Support monetization strategies and explore retention or acquisition opportunities.</li></ul><h3 class="jobSectionHeader">
We&rsquo;re looking for someone with:</h3><ul><li>
At least 2 years in operations or product management (experience in apps an advantage).</li><li>
Preferably a business or management bachelor&rsquo;s degree.</li><li>
Excellent command of English&mdash;German or Russian a plus.</li><li>
Methodical, precise, and results-oriented in your approach.</li></ul><h3 class="jobSectionHeader">
We&rsquo;re a great match if you:</h3><ul><li>
Like making things run smoothly&mdash;think well-oiled machine.</li><li>
Prefer action over layers of delegation&mdash;rather than organizing, you do.</li><li>
Seek results fast and reliably&mdash;&ldquo;meetings that should have been emails&rdquo; are your enemy.</li><li>
Are inherently structured, organized, and crystal-clear under pressure.</li><li>
Thrive in fast-moving, autonomous roles.</li></ul><h3 class="jobSectionHeader">
Benefits</h3><ul><li>
High-impact role with clear deliverables and visible results.</li><li>
Flat hierarchy, direct collaboration with the CEO.</li><li>
Remote-friendly and flexible scheduling.</li><li>
Join a proven, stable organization with solid Health &amp; Fitness roots.</li><li>
Paid leave and minimal bureaucracy.</li></ul><h3 class="jobSectionHeader">
Ready to apply?</h3>
Send us: 
<ul><li>
Your CV</li><li>
A succinct cover letter describing why you're a great fit for the position.</li></ul>
We can&rsquo;t wait to work with someone who delivers clarity, structure, and results&mdash;effortlessly and consistently. 
Bernhard and Team</div>

App Operations Manager

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2>
Our entire business works hard to delight our customers &ndash; from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. This means that our teams band together, roll up their sleeves, and aren&rsquo;t content with just standing still. We&rsquo;re aiming to become the most customer-centric company on Earth. 
 
We want Amazon to be the place where our customers can find, discover and buy anything online. And in our last mile operations we ensure that we deliver customers orders no matter what. Whatever our customers want, we will find the means to deliver it with the best experience.
 
 
This is your chance to make history! 
 
Role: The role will be part of Amazon Last Mile operations for Turkey. The role will be a mix of strategic thinking (planning for the next 2-3 years on the key focus areas), tactical overview (planning for sales event/peaks, ramping up of capacities) and operational execution (day to day operations focus to ensure high bar customer experience).
 
 
The role would involve the following: 
1. Launch and expand OTR/UTR operations for AMZL in line with different channel models. 
2. Lead the daily operations, drive operational excellence while at the same time planning and managing sales events/peaks 
3. Responsible for key metrics on safety, people, operations, costs and quality 
4. Support overal Turkey last mile network strategy based on business needs 
 
We are looking for somebody who is keen on working in fast-paced environment, thinking of new and innovative solutions to increase the bar on customer experience, while also willing to go into daily metrics and deep dive into root causes. The role is a mix of strategic, tactical and operational aspects.<h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>Bachelor's degree with 10 years of Logistics/supply chain/operations experience</li><li>Strong track record of successfully delivering quantifiable results with operational excellence mindset</li><li>Proven analytical thinking, project management skills, exceptional organizational abilities, as well as great attention to detail</li><li>Think clearly, analyze quantitatively, problem-solve, support and adhere to scope of requirements and, above all, prioritize effectively</li><li>Excellent communication skills with the ability to confidently liaise with stakeholders at all levels of seniority</li><li>Strong Excel and data analysis skills are required, along with demonstrated problem solving and analytical capabilities,</li><li>Able to work flexible, non-traditional schedules and shifts; you always commit the time required to get the job done</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Ability to lead through ambiguity and scale</li><li>Prior experience or use of Lean/Six Sigma/Operational Excellence</li><li>Ability to organize and manage multiple tasks simultaneously</li><li>Ability to handle changing priorities, strong networking skills with external stakeholders</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Operations Manager, Lastmile

Welcome Pickups

<div>About us
Founded in 2015 in Athens, Greece, Welcome redefines the way people travel by going above and beyond the commoditized transfer service and being the first company to deliver a complete, personalised, in-destination travel experience. From the moment a traveler arrives at a new destination, until their return journey home, Welcome accommodates all their travel needs, including transfers, sightseeing trips, and local information, in the easiest, friendliest, and most personalised way possible. Welcome's drivers are experts in the area and share their local know-how to make travellers feel at home wherever they are. The company has also introduced contactless rides, thorough cleaning protocols, and protective equipment to make every journey safe.
Being a travel tech startup, Welcome continues to grow and scale its operations and is quickly becoming a global category leader for in-destination travel services.<ul><li>
One of the highest-rated global transportation companies with a rating of 4.9/5 stars.</li><li>
Expanded from 200 destinations last year to 350, achieving our ambitious 2024 growth target.</li><li>
Over 4,000 travel partners including 2,500 hotels, numerous vacation rentals, and travel agents, adding 50+ new ones every month.</li><li>
Over 2.5 million happy travellers every year.</li></ul>️ If you want to dive deeper into the awesomeness of Welcome's culture, click on to check our TikTok account.️
The Team
We are a group of vibrant, diverse people who love travelling and never settle on quality. Each one of us didn&rsquo;t join Welcome by chance and believes deeply in what Welcome is trying to achieve, so we work relentlessly to make that happen. We challenge common logic, focus on design, put simplicity and usability first, and create memorable experiences. We keep learning and exploring better ways to serve our community and grow personally and professionally in our respective fields. We stay humble along the way, with a &ldquo;pay it forward&rdquo; mentality, but with big and bold goals.
As a Destination Operations Manager, you'll own the operational performance, driver engagement, and local health of one or more high-priority destinations. This is a senior operational role where you'll be fully accountable for results&mdash;ensuring your destinations deliver exceptional service while maintaining close connections with the driver community and gathering critical insights from the field.You'll work closely with your Regional Manager and central teams to ensure destinations run smoothly, are correctly configured, and reflect local realities in pricing and capacity decisions. This role requires a strong blend of analytical thinking, hands-on execution, and stakeholder management. 
Responsibilities
Destination Performance &amp; Operational Execution<ul><li><ul><li>
Own end-to-end operational performance for your assigned destinations, tracking transfer success rates, driver utilization, and service quality metrics</li><li>
Execute routine data analysis to ensure key operational performance indicators (KPIs) are met and take corrective action when thresholds are breached</li><li>
Assist in forecasting demand surges and seasonal patterns, ensuring proper resource allocation and driver availability</li><li>
Report inefficiencies and suggest improvements in driver scheduling, dispatching, and allocation models</li><li>
Conduct weekly reviews of operational data, ensuring continuous optimization of destination workflows</li><li>
Maintain destination configurations including cutoff times, vehicle limits, and pricing strategies based on live data analysis</li></ul></li></ul>
Demand-Supply Balancing &amp; Driver Allocation<ul><li><ul><li>
Track driver availability across your destinations, ensuring proper service capacity during peak and off-peak periods</li><li>
Assist in the optimization of incentive programs to keep drivers engaged and aligned with operational targets</li><li>
Work closely with the Acquisition &amp; Recruiting team to highlight geographic or time-slot-based driver shortages</li><li>
Conduct basic data analysis on operational trends, supporting proactive decision-making on driver allocation</li><li>
Monitor and refine bookings allocation for peak-hour stability, ensuring high service reliability</li></ul></li></ul>
Transfer Success &amp; Service Reliability<ul><li><ul><li>
Track and work towards reducing last-minute cancellations, ensuring transfer fulfillment aligns with service commitments</li><li>
Monitor service-level disruptions, identifying patterns that require further operational intervention</li><li>
Communicate emerging service risks to Live Operations team to trigger rapid corrective measures</li><li>
Work with Quality &amp; Compliance teams to flag recurring driver issues impacting service efficiency</li></ul></li></ul>
Local Market Intelligence &amp; Community Engagement<ul><li><ul><li>
Capture reliable intelligence on pricing, driver costs, competitor pay, local regulations, and community sentiment</li><li>
Feed structured insights to central teams (Pricing, Strategy) to inform decision-making</li><li>
Build visibility and trust with local drivers through regular engagement activities</li><li>
Identify and manage driver ambassadors, collect feedback, and run initiatives to improve satisfaction</li><li>
Organize incentive campaigns, driver quests, or reactivation pushes&mdash;track results and share learnings</li></ul></li></ul>
Cross-Functional Collaboration &amp; Continuous Improvement<ul><li><ul><li>
Collaborate with Live Operations team to provide real-time visibility on driver availability and operational risks</li><li>
Partner with Acquisition &amp; Recruiting to proactively communicate driver shortages or surpluses</li><li>
Work closely with the Pricing team to ensure operational decisions align with cost efficiency and budget targets</li><li>
Coordinate with Business Intelligence and Data Analytics teams to support performance tracking and data-driven operational decisions</li></ul></li></ul> 

Requirements 
<ul><li>
3+ years of experience in operations, logistics, mobility, or marketplace management.</li><li>
Proven track record of managing performance and executing improvement actions based on data insights.</li><li>
Strong analytical skills &mdash; comfortable using dashboards, reports, and KPIs to guide decisions.</li><li>
Hands-on problem solver with a proactive approach to spotting and addressing operational challenges.</li><li>
Excellent communication and stakeholder management, able to build relationships across drivers, partners, and internal teams.</li><li>
Understanding of local market conditions, including supply/demand dynamics, competitor landscape, and regulatory requirements.</li><li>
Fluent in English &amp; Turkish, with local language skills considered an advantage.</li><li>
Energy and ownership mindset &mdash; you take responsibility for results and don&rsquo;t wait to be told what to do.</li></ul> 

Benefits 
<ul><li>
Vibrant and fresh work environment</li><li>
Flexible work-from-home policy</li><li>
The tools you need to perform your daily tasks successfully</li><li>
L&amp;D personal budget</li><li>
Private Insurance Plan</li><li>
+4 extra PTO days annually</li><li>
The unique opportunity to join &ldquo;the next big thing&rdquo; at ground level</li></ul></div>

Destination Operations Manager (Turkey)

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
At Amazon, we pioneer. 
We also treat every single day like it&rsquo;s day one. And we never sit still while we do it. 
Are you up for crafting solutions and solving tomorrow&rsquo;s problems today? 
 
Then we have the opportunity for you! 
We&rsquo;re seeking experienced, Operations Managers to join our network. 
As an Operations Manager, you&rsquo;ll deliver inspiring, supportive leadership for the teams you lead. But at the same time, you don&rsquo;t shy away from rolling up your sleeves and getting involved whenever necessary. 
You&rsquo;ll be directly responsible for developing a team of Area Managers and their direct report. The quality of your leadership is key to success in this role: you&rsquo;ll tactfully motivate and inspire your teams to do their best work, while planning schedules and activities that balance their needs with that of the business. 
Another key aspect of the role is to lead on numerous process improvement projects, with the aim of streamlining all activities, both for yourself and the team members you lead. The ideas, innovation and leaps out of the status quo that you come up with could very well be rolled out across the Amazon network: this immense opportunity is yours for the taking. 
 
 
 
 
 
 
Key job responsibilities 
Your role will be pivotal in the overall management, control, organization and direction of Outbound operational areas of your site. Your responsibilities will include, amongst others: 
 
<ul><li>Maintaining Health and Safety standards within your remit area, while promoting and inspiring a culture of safety on-site,</li><li>Monitor, analyze and work on improvement of customer experience and delivery performance.</li><li>Maintain and develop KPIs and SLAs through daily management and follow-up.</li><li>Become proficient on specific, larger-scale processes and activities, such as 5S audits,</li><li>In your inventory control and systems environment, you&rsquo;ll handle meaningful data collection, updating operations metrics on an hourly basis,</li><li>Therefore, you&rsquo;ll aim to achieve productivity targets, reduce cost per unit, eliminate errors and ensure an excellent customer experience,</li><li>Partnering closely with other support teams (HR, Finance, Facilities, Safety and Security, IT) on staffing plans, schedules and performance levels,</li><li>Implement progressive process change and contribute in cross-functional Six Sigma initiatives within your site and the broader Amazon EU Operations network,
</li><li>Contribute to process improvement and cost optimization initiatives. Lead lean projects in order to ensure continuous and sustainable improvements.</li></ul></div><h2 class="jobSectionHeader"> 
BASIC QUALIFICATIONS</h2><ul><li>Bachelor&rsquo;s degree, preferably in engineering.</li><li>Advanced proficiency in verbal and written English and Turkish.</li><li>Previous experience in leading large, diverse teams.</li><li>Proven experience in operations, engineering, industrial or supply chain management.</li><li>Overall understanding of inbound and outbound operations as well as support function roles.</li><li>Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.</li><li>Relevant experience in using data evidence to influence business decisions</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Master&rsquo;s degree.</li><li>Experience in Lean, Six Sigma and Kaizen techniques.</li><li>You embrace change, and are willing to relocate if necessary.</li><li>AI knowledge and applying to process improvement.</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Operations Manager, Turkey Operations

Arise App

<div>
 Seek a new challenge in an autonomous position where your structured thinking directly influences outcomes. Arise is a globally active weight-loss app with over 8 million downloads and a 4.7 rating on the App Store. Join us to drive our mission&mdash;empowering users to become healthier and happier&mdash;and help Arise become a leader in Health &amp; Fitness. If you excel in systems, execution, and making a tangible difference with minimal oversight, this role is built for you.
 
 
 Tasks
 
 
 <ul>
 <li>
 Take ownership of company operations and deliver results that are reliable and measurable.
 </li>
 <li>
 Design and improve processes to ensure the business runs smoothly.
 </li>
 <li>
 Organize daily workflows, ensuring smooth operations and eliminating friction.
 </li>
 <li>
 Lead projects across feature development and marketing with precision and impact.
 </li>
 <li>
 Manage freelancers effectively&mdash;clear expectations, timely delivery, and quality outcomes.
 </li>
 <li>
 Oversee Support operations, ensuring consistent standards and swift issue resolution.
 </li>
 <li>
 Conduct regular quality audits and initiate enhancements where necessary.
 </li>
 <li>
 Ensure legal and data protection compliance&mdash;no loose ends.
 </li>
 <li>
 Own the product roadmap: define, execute, and track milestones.
 </li>
 <li>
 Translate business goals into technical specifications and maintain transparency with UX/UI, Dev, Marketing, and Leadership.
 </li>
 <li>
 Analyze market data and competition, deriving actionable insights.
 </li>
 <li>
 Drive backlog planning, prioritization, and feature rollout&mdash;on time, always.
 </li>
 <li>
 Streamline deployment, QA, support, and documentation with documented SOPs.
 </li>
 <li>
 Monitor operational KPIs, identify risks, and course correct quickly.
 </li>
 <li>
 Leverage automation tools for repeatable, reliable operations.
 </li>
 <li>
 Maintain dashboards and present crisp, data-backed reports to stakeholders.
 </li>
 <li>
 Design and execute A/B tests to validate improvements.
 </li>
 <li>
 Coordinate release strategy, bug triage, and ensure OS compatibility.
 </li>
 <li>
 Support monetization strategies and explore retention or acquisition opportunities.
 
 
 
 </li>
 </ul>
 We&rsquo;re looking for someone with:
 
 
 <ul>
 <li>
 At least 2 years in operations or product management (experience in apps an advantage).
 </li>
 <li>
 Preferably a business or management bachelor&rsquo;s degree.
 </li>
 <li>
 Excellent command of English&mdash;German or Russian a plus.
 </li>
 <li>
 Methodical, precise, and results-oriented in your approach.
 
 
 
 </li>
 </ul>
 We&rsquo;re a great match if you:
 
 
 <ul>
 <li>
 Like making things run smoothly&mdash;think well-oiled machine.
 </li>
 <li>
 Prefer action over layers of delegation&mdash;rather than organizing, you do.
 </li>
 <li>
 Seek results fast and reliably&mdash;&ldquo;meetings that should have been emails&rdquo; are your enemy.
 </li>
 <li>
 Are inherently structured, organized, and crystal-clear under pressure.
 </li>
 <li>
 Thrive in fast-moving, autonomous roles.
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 High-impact role with clear deliverables and visible results.
 </li>
 <li>
 Flat hierarchy, direct collaboration with the CEO.
 </li>
 <li>
 Remote-friendly and flexible scheduling.
 </li>
 <li>
 Join a proven, stable organization with solid Health &amp; Fitness roots.
 </li>
 <li>
 Paid leave and minimal bureaucracy.
 
 
 
 </li>
 </ul>
 Ready to apply?
 
 
 Send us:
 
 
 <ul>
 <li>
 Your CV
 </li>
 <li>
 A succinct cover letter describing why you're a great fit for the position.
 
 
 
 </li>
 </ul>
 We can&rsquo;t wait to work with someone who delivers clarity, structure, and results&mdash;effortlessly and consistently.
 
 
 Bernhard and Team
</div>

App Operations Manager (remote - m/f/d)

Danone

<div>About the job

Danone T&uuml;rkiye is looking for a talented colleague for the &quot;Operations Controlling Manager&quot; position. Take this opportunity to GROW together! 


Be responsible from the following requirements:
<ul>
<li>Coordinate and analysis rolling forecast and GPS process to ensure accurate Operation costs for various countries.</li>
<li>Participate Period Closing Process for various countries and ensure meeting strict reporting deadline with delivery of timely and accurate reporting.</li>
<li>Ensure completeness, accuracy, and timely delivery of various countries&rsquo; business reporting.</li>
<li>Animate company financial performance cycle through Monthly/Quarterly/Yearly forecasting process and monitor risks and opportunities for operations department.</li>
<li>Being a business partner to Global supply points by following cost price updates and tracking macroeconomic drivers, constant communication with European plants to receive Transfer Prices.</li>
<li>Track and analysis cost improvement opportunities, to be an active contributor to productivity projects, validate, review, and track proposed savings.</li>
<li>Manage Capital Expenditures, feasibility analysis with operations team, calculating ROI, payback periods.</li>
<li>Review monthly performance and identify areas of risk to achievement of targets and forecasts and develop/follow up action plans.</li>
<li>Work on continuous improvement and simplifications of existing tools and systems</li>
</ul>About you
<ul><li>To be able to successful in the role, you need to have University degree in Business Administration, Economics, Engineering or related fields.</li><li>Minimum 3+ years of experience in financial &amp; business control, reporting, planning functions preferably in FMCG industry.</li><li>SAP and Power BI knowledge is an asset, MS Office (advanced excel) knowledge is required.</li><li>Basic accounting knowledge is required/ IFRS reporting experience is an asset.</li><li>Excellent command of written and spoken English.</li><li>Team oriented, highly collaborative, and able to build cross-functional relationships.</li><li>Curios and open to learn.</li><li>Strong and effective communication skills.</li><li>Independent, self-motivated and exhibits the highest standards of accuracy and organization skills.</li></ul>
About us

Being a Danoner means that you create your own working experience.
<ul>
<li>You could design your own way of working with our hybrid working model.</li>
<li>Our head office is in Ataşehir.</li>
<li>You could decide your daily 8-hours of working period within our flexible-working hours practice.</li>
<li>We know that you will have home expenses during home office days. So, Danone supports you for your expenses with an allowance as well!</li>
<li>Summers are flexible here! You could work fully remote for 4 weeks during July and August.</li>
<li>We also enjoy Fridays during summer period between July and August by finishing our works by 15:00 and enjoy the rest of the day and starting the weekend earlier.</li>
<li>Danone offers various types of leave days to support Danoners&rsquo; work-life balance and well-being. We have a wide variety of leave types, such as in your first year 5 days of &quot;Im New in Danone Leave&quot;; 1 day of &quot;My Future is Good Leave&quot; for our social responsibility activities. These options cater to different aspects of employees' lives and needs, reflecting the company's commitment to not only professional growth but also personal and social responsibilities.</li></ul> 


We are proud to promote diversity and equal opportunity within our teams. We believe that our differences will make a difference, and that an inclusive work environment will drive our growth as a company, as a team, and as individuals. We will therefore consider all implementations* by fostering an inclusive work culture where everyone can feel at home.

All nominations will be considered regardless of origin, background, religion, sex, sexual orientation, age, gender identity, disability.

Working with us is about being able to do things your way. The way you work, the way you develop, the way you progress, it&rsquo;s all up to you. 
Working here, you&rsquo;ll need to enjoy a fast-paced environment, a little complexity and challenging tasks but it is packed with opportunities. You will work for some of the best-known brands in the world, such as Activia, Danone, Danino, Danette, Aptamil, Bebelac, Hayat, and Sırma, and we absolutely guarantee that you can just be yourself. 

Be innovative and entrepreneurial and the impact you could make might just amaze you. Join our movement for a healthier world. One Planet One Health BY YOU.

At Danone T&uuml;rkiye, inspired by our B Corp journey, we continuously challenge ourselves to improve and measure our social and environmental impact.

This journey inspires us to constantly challenge ourselves, measure what truly matters, and create long-term value &mdash; not just for our business, but for our people, partners, communities, and future generations. 
If you&rsquo;re looking to grow your career with purpose, you&rsquo;re in the right place. 


What we offer

This is a visible position within the company, we offer opportunities where you can grow your expertise and have an end-to-end responsibility to drive &quot;change&quot; &amp; &quot;growth&rdquo;. You will have a chance to experience 360 ways of working with multiple stakeholders. We develop talents and growth potential to enable strong career development for our employees. 


At Danone T&uuml;rkiye, we do not aim to be the best company in the world, but better for the world. 
That&rsquo;s why, inspired by our B Corp journey, we continuously challenge ourselves to improve and measure our social and environmental impact. 
Through this journey, we strive to create long-term value for our employees, partners, communities, and future generations. 


What&rsquo;s next?

Visit our website www.danone.com to discover more about us and to find out how you could be part of it all!

#LI-TU</div>

Operations Controlling Manager

Set Europa

<div>Our client is a globally connected technology organization offering cloud-based solutions and workforce services across 170+ markets. They provide scalable platforms, compliance-ready systems, and localized support to help businesses expand internationally.

ROLE

This is an execution and support-oriented role. All activities must be conducted under the direct instruction, authorization, and supervision of the internal Alibaba manager. The primary function is to ensure accurate and efficient execution of strategic directives within outsourced (BPO) teams.

RESPONSIBILITIES
<div><ul><li>
BPO Partner Operations Support</li></ul>
</div><ul><li>Assist in preliminary BPO vendor screening, background checks, and onboarding tracking strictly according to internal manager instructions</li>
<li>Draft documentation, coordinate legal reviews, and manage archiving within pre-approved contract and SLA frameworks</li>
<li>Monitor BPO compliance execution daily/weekly and escalate risks, disputes, or anomalies</li>
<li>Execute dispute resolution protocols only when explicitly authorized</li>
</ul><div><ul><li>Global Sales Strategy Implementation &amp; Team Development Support</li></ul>
</div><ul><li>Translate predefined regional Go-To-Market (GTM) strategies into actionable tasks for BPO teams</li>
<li>Execute recruitment workflows (job postings, interview scheduling, candidate evaluation reporting) based on approved headcount plans</li>
<li>Ensure all hiring decisions receive final confirmation from the internal manager</li>
<li>Organize and track training sessions based on standardized curriculum</li>
<li>Collect and report feedback data for managerial review</li>
</ul><div><ul><li>Performance Data Monitoring &amp; Reporting Support</li></ul>
</div><ul><li>Maintain and validate sales data within defined KPI frameworks</li>
<li>Ensure accuracy and timely reporting</li></ul></div>
 
<div><ul><li>Bachelor&rsquo;s degree in business, Engineering, Computer Science, or related field</li>
<li>Minimum 7 years of experience in sales operations, including 3+ years managing BPO or third-party vendors globally</li>
<li>Fluency in English,Turkish and Chinese is required</li>
</ul>
PREFFERED QUALIFICATION
<ul><li>
Experience in SaaS, technology, or AI industries</li>
<li>Strong expertise in SLA operations, contract management, and sales analytics</li>
<li>Proven ability to manage and develop remote teams</li>
<li>Strong balance of strategic thinking and operational execution</li></ul></div>

Global Sales Team Operations Specialist

Explore 140+ Operations manager in Istanbul this May. Find roles across top companies and apply now to boost your career.