business operations associate Jobs in Hyderabad

business operations associate

assistant manager - finance Jobs in Hyderabad

assistant manager - finance

assistant operations manager Jobs in Hyderabad

assistant operations manager

business manager - design Jobs in Hyderabad

business manager - design

business process analyst- operations Jobs in Hyderabad

business process analyst- operations

manager of business operations

SDC (Statistics & Data Corporation)

<div>
 
 Manager, Business Development Operations
 
 
 
 Statistics &amp; Data Corporation (SDC), a specialized contract research organization (CRO) headquartered in Arizona, delivering top-tier clinical trial services to pharmaceutical, biologic, and medical device/diagnostic companies since 2005. SDC providing a technology enabled service offering to provide clients with both clinical services expertise, as well as the technology they need to be successful in their clinical trials.
 
 
 
 Job Summary
 
 
 
 Manager, Business Development Operations responsibilities include working with Business Development, Operational Logistics / Project Management, Accounting, Quality Assurance, Operations, and clients/partners to oversee processes and personnel responsible for the preparation of proposals with associated pricing, Confidential Disclosure Agreements, Master Service Agreements, Work Orders and Work Order Amendments that are responsive to client/partner needs. Coordinate the status of this work internally and with the external client/sponsor as appropriate, in a timely, professional manner with high attention to detail. Interface with partners/clients (indirectly via Sales Lead when applicable) on all account matters and be familiar enough with their contractual requirements to help identify and understand customer relations issues along with related project risks and identify corrective action and risk mitigation plans as required. Coordinate with Senior Vice President (SVP), Business Development to ensure that Executive Management are immediately notified of any and all client/sponsor issues that are thought to be significant (e.g., service complaints, invoicing problems, etc.) along with recommendations for resolution.
 
 
 
 Primary Responsibilities
 
 
 
 <ul>
 <li>
 Provide management oversight and training to all direct reports within the Business Development team
 </li>
 <li>
 Support SVP, Business Development in coordinating with Accounting, Operational Logistics / Project Management, and Business Development to prepare, maintain, and regularly communicate a forecast for all new business to include scope of work and project/contract timing
 </li>
 <li>
 Support Sales Lead to coordinate with prospective and current clients/partners to understand the scope of work requirements for all new candidate projects and/or changes to current projects and prepare initial pricing and proposals that are responsive to the request
 </li>
 <li>
 Review draft pricing and proposals as needed with SVP, Business Development
 </li>
 <li>
 Coordinate with Business Development team to ensure that all contracts, proposals, and other opportunities are updated and maintained via all available Business Development resources (Salesforce.com, KeyedIn, etc.)
 </li>
 <li>
 Oversee the preparation of Confidential Disclosure Agreements (CDAs), Master Service Agreements (MSAs), and associated Work Orders and Work Order Amendments
 </li>
 <li>
 Develop/maintain Business Development Operations processes
 </li>
 <li>
 Proactively identify and coordinate with Business Development on resolution of problems/issues that may jeopardize winning new business
 </li>
 <li>
 Ensure project scope of work, deliverable requirements, and project budgets are well coordinated with internal staff, helping to identify and communicate contract scope creep as early as possible
 </li>
 <li>
 Coordinate with Accounting and operational departments to ensure all billing milestones are identified, tracked, and regularly reviewed
 </li>
 <li>
 Communicate with support staff in a positive, proactive manner to ensure team objectives are met
 </li>
 <li>
 Coordinate with SVP, Business Development to discern when to involve executive management to help reconcile problems/issues with internal staff members and/or clients/sponsors
 </li>
 <li>
 Ensure the quality of all Business Development Operations deliverables prior to submission to clients/partners
 </li>
 <li>
 Coordinate with SVP, Business Development, or other Executive Leadership to determine when outside legal review of documents is required
 </li>
 <li>
 Support continuous improvement initiatives spearheaded by executive management and/or department heads
 </li>
 <li>
 Comply with Statistics &amp; Data Corporation's data integrity &amp; business ethics requirements
 </li>
 <li>
 Perform other duties as assigned
 </li>
 <li>
 Adherence to all essential systems and processes that are required at SDC to maintain compliance with business and regulatory requirements
 
 
 
 </li>
 </ul>
 The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This document is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
 
 
 
 Requirements
 
 
 
 
 Required Skills
 
 
 
 <ul>
 <li>
 Exceptional customer support skills
 </li>
 <li>
 Excellent understanding of contracts and demonstrated ability to manage contracts
 </li>
 <li>
 Ability to instill and maintain confidence in customer base
 </li>
 <li>
 Excellent leadership and management abilities
 </li>
 <li>
 Strong ability to motivate company personnel to meet project requirements within budget
 </li>
 <li>
 Solid independent, critical thinking ability and demonstrated ability to discern multiple viewpoints
 </li>
 <li>
 Familiarity with ICH Guidelines for Good Clinical Practice and Title 21 of the Code of Federal Regulations
 </li>
 <li>
 Good analytical and problem-solving skills to include excellent ability to identify and resolve problems early
 </li>
 <li>
 Keen ability to accurately discern individual and team priorities in a fast-paced work environment
 </li>
 <li>
 Solid understanding of SDC service and technology offerings and related processes
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Excellent computer skills to include strong knowledge and MS Office suite and Saleforce.com
 </li>
 <li>
 Ability to travel up to 25% of the time as needed for meetings, industry conferences, etc
 
 
 
 </li>
 </ul>
 
 Education Or Equivalent Experience
 
 
 
 <ul>
 <li>
 A bachelor's degree, preferably in engineering, applied or life sciences or business is required
 </li>
 <li>
 Four (4) years of experience in business development, account management, contracts management, or purchasing in the clinical trial industry is required
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 Why SDC
 
 
 
 SDC is a team of diversified professionals who deliver exceptional Biometric Services, Consulting, and Technology Solutions to pharmaceutical, biologic, and medical device/diagnostic companies. Since 2005 our purpose has been to partner with sponsors to provide high quality and experienced team members to develop great medicines that save lives and cure diseases in the most efficient manner possible. Our global team operates as a value partner to our clients by fulfilling their needs as our own and delivering exceptional results. We are a specialty CRO in that we provide scalable service offerings, focused services area specialists, efficient project timelines, optimal technology solutions, and proven success and experience. Our commitment to our clients is the same commitment to our employees. By offering strong benefits including competitive pay, generous time off, attainable career advances and positive work/life balance, we are able to attract some of the most talented people in the industry.
 
 
 <ul>
 <li>
 We are committed to developing our employees. We recognize achievements, provide growth opportunities and career advancement, offer a flexible work schedule, engaging work culture and employee benefits
 </li>
 <li>
 We are passionate about our company culture. Our recognition program is directly tied to our core values of Energy, Integrity, Engagement, Innovation, Ownership, and Commitment
 </li>
 <li>
 We strive to provide a place of belonging to our employees with fun and engaging activities from SDC's culture club
 </li>
 <li>
 We are constantly growing and innovating to support our client and employee needs. Global in nature, we bring diverse perspectives enabling our growth in this ever-evolving industry
 </li>
 <li>
 With a proven track record, SDC has been successfully executing client clinical programs since 2005
 
 
 
 </li>
 </ul>
 Take a look at how you can join our team!
 
 
</div>

Manager, Business Operations

Treebo Hospitality Ventures

<div>
 
 About The Company
 
 
 
 Treebo Hospitality Ventures is India&rsquo;s most loved brand and one of the largest chains in the budget segment of
 
 
 hospitality. With a network of 850+ hotels across 120+ cities, Treebo offers travellers the unprecedented value
 
 
 proposition of high-quality stays at affordable prices wherever they go. We are proud of putting dignity back
 
 
 into budget travel where earlier the traveller was forced to contend with poor quality and hygiene.
 
 
 Treebo Hospitality Ventures masterfully combines engineering prowess with deep hospitality expertise. Our
 
 
 operational ethos is clear and focused from Treebo Club, an innovative distribution platform and extremely
 
 
 rewarding loyalty programme to Hotel Superhero, a cutting-edge SaaS solution and a comprehensive hotel
 
 
 management software.
 
 
 With a strong technological foundation and a passion for hospitality, THV aims to deliver exceptional
 
 
 experiences across our diverse portfolio. Our range of brands&mdash;Itsy Hotels, Treebo, Treebo Premium and
 
 
 Medalio&mdash;provides a symphony of choices that blend quality, comfort and affordability.
 
 
 Treebo is a Great Places to Work certified organisation. We take immense pride in our culture which is built on
 
 
 a strong foundation of 7 values. Some of these values include - &ldquo;Exhibit Owner Mindset&rdquo; and &ldquo;Have the
 
 
 humility and hunger to learn and help learn&rdquo;, amongst others. We strongly believe in offering our people -
 
 
 &ldquo;Treebs&rdquo;, as they are called - unmatched opportunities to learn and grow. If you&rsquo;re looking to work at a place
 
 
 that is built on strong fundamentals of business and professional conduct, Treebo is the place for you.
 
 
 
 About The Role
 
 
 
 As an Area General Manager, you will be responsible for executing the company&rsquo;s strategic vision of
 
 
 democratizing the joy of travel. You will be responsible for a given area and the portfolio there in to ensure
 
 
 highest levels of guest experience, product quality and business &amp; profitability of the assets. While managing
 
 
 the operations and enabling sales for your portfolio, you will also drive the expansion of our hotel portfolio
 
 
 across your area and beyond through your network. This is a mission critical role that requires a perfect
 
 
 balance of delivering operational excellence, relationship management, and a business development mindset.
 
 
 Key Responsibilities -
 
 
 <ul>
 <li>
 Operational Excellence
 </li>
 <li>
 Oversee day-to-day operations across multiple hotel properties in your area, ensuring adherence to
 
 
 </li>
 </ul>
 brand standards and service benchmarks
 
 
 <ul>
 <li>
 Drive compliance with Treebo's brand standards and SOPs, health and safety guidelines, and service
 
 
 </li>
 </ul>
 quality norms
 
 
 <ul>
 <li>
 Conduct audits, quality assurance checks, and drive corrective/preventive actions through hotel partners
 
 
 </li>
 </ul>
 to maintain Treebo standards
 
 
 <ul>
 <li>
 Act as the key liaison between the company and hotel partners, ensuring seamless coordination and
 
 
 </li>
 </ul>
 timely issue resolution
 
 
 <ul>
 <li>
 Monitor and enhance overall guest satisfaction by ensuring prompt and effective service recovery
 
 
 </li>
 </ul>
 mechanisms
 
 
 <ul>
 <li>
 Business Development &amp; Growth
 </li>
 <li>
 Identify, evaluate, and onboard new hotel properties to expand the company&rsquo;s portfolio within the
 
 
 </li>
 </ul>
 assigned area
 
 
 <ul>
 <li>
 Negotiate terms of the agreement and ensure complete alignment with Treebo's operating procedures
 
 
 </li>
 </ul>
 before onboarding any hotel
 
 
 <ul>
 <li>
 Collaborate with the central business development team to oversee launch process of the signed
 
 
 </li>
 </ul>
 properties
 
 
 <ul>
 <li>
 Sales &amp; MICE
 </li>
 <li>
 Drive regional sales performance by collaborating with internal sales teams and property owners to
 
 
 </li>
 </ul>
 achieve revenue targets for your portfolio
 
 
 <ul>
 <li>
 Identify and push sales POCs to close MICE deals for your portfolio properties
 </li>
 <li>
 Support pricing, promotions, and campaigns to drive business at the property level
 </li>
 <li>
 Engage with local corporate clients, event organizers, and travel planners to push business to your
 
 
 </li>
 </ul>
 portfolio if needed
 
 
 <ul>
 <li>
 Team &amp; Partner Management
 </li>
 <li>
 Lead, mentor, and develop on-ground portfolio hotel teams to deliver exceptional guest experience in the
 
 
 </li>
 </ul>
 segment
 
 
 <ul>
 <li>
 Train hotel staff in brand values, SOPs, and customer service skills to ensure consistency
 </li>
 <li>
 Build strong relationships with hotel owners and partners to foster collaboration and long-term
 
 
 </li>
 </ul>
 association
 
 
 What Are We Looking For -
 
 
 <ul>
 <li>
 Strong communication, leadership, and stakeholder management skills.
 </li>
 <li>
 4&ndash;6 years of experience in hospitality management with demonstrated success in both operations and
 
 
 </li>
 </ul>
 business development.
 
 
 <ul>
 <li>
 Proven experience in property acquisition and/or sales in hospitality.
 </li>
 <li>
 Knowledge and experience in the MICE segment is highly desirable.
 </li>
 <li>
 Analytical mindset with problem-solving and decision-making capabilities.
 </li>
 <li>
 Ability to thrive in a dynamic, fast-paced environment.
 </li>
 <li>
 Willingness to travel extensively within the assigned geography.
 </li>
 <li>
 Entrepreneurial approach with a strong focus on execution and accountability.
 </li>
 </ul>
</div>

Manager - Operations - Hyderabad

NxtWave

<div>
 
 
 Job Description
 
 
 
 
 Position Title:
 
 University Operations Manager (UOM)
 
 
 
 Function:
 
 Post-Sales Operations &ndash; University Partnerships
 
 
 
 Location:
 
 [Hyderabad &amp; followed by Universities location]
 
 
 
 
 
 Role Summary
 
 
 
 The University Operation Manager will be the
 
 single point of contact
 
 for partnered universities after MoU signing, ensuring every operational, contractual, and administrative milestone is achieved
 
 before classwork begins
 
 .
 
 
 They will maintain strong relationships with senior university stakeholders, coordinate multiple internal functions, and ensure
 
 on-time, smooth academic launches
 
 .
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Own the
 
 entire post-MoU onboarding cycle
 
 for assigned universities in parallel.
 </li>
 <li>
 Coordinate
 
 MoU finalisation, service agreement execution, and escrow account creation
 
 .
 </li>
 <li>
 Manage
 
 curriculum alignment, infrastructure readiness, and website integration
 
 .
 </li>
 <li>
 Integrate our admissions process with the university's system &amp; train relevant staff.
 </li>
 <li>
 Conduct
 
 weekly review calls
 
 with university stakeholders and internal teams.
 </li>
 <li>
 Maintain and update
 
 centralised trackers &amp; dashboards
 
 to monitor readiness.
 </li>
 <li>
 Escalate and resolve bottlenecks quickly to ensure zero-delay launches.
 </li>
 <li>
 Build
 
 relationship maps
 
 for each university to know exactly &ldquo;who to call for what&rdquo;.
 </li>
 <li>
 Ensure smooth handover to the Academic Program Operations team post-launch.
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Competencies
 
 
 <ul>
 <li>
 
 Execution Mindset
 
 &ndash; Delivers results under tight timelines.
 </li>
 <li>
 
 Stakeholder Management
 
 &ndash; Ability to influence without direct authority.
 </li>
 <li>
 
 Process Orientation
 
 &ndash; Follows SOPs, identifies gaps, and improves processes.
 </li>
 <li>
 
 Communication Skills
 
 &ndash; Excellent verbal &amp; written skills in English; local language fluency preferred.
 </li>
 <li>
 
 Problem-Solving
 
 &ndash; Navigates bureaucracy &amp; resolves operational blockers.
 </li>
 <li>
 
 Multi-Tasking
 
 &ndash; Manages multiple universities in parallel without delays.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 
 3+ years
 
 in Partner Success, Client Servicing, Enterprise Onboarding, or Higher Education Partnerships.
 </li>
 <li>
 Proven track record in high-value, multi-stakeholder project delivery.
 </li>
 <li>
 Experience in
 
 fast-paced, growth-stage companies
 
 is a must.
 </li>
 <li>
 Familiarity with education sector operations is a plus.
 </li>
 </ul>
</div>

University Operations Manager (Post-Sales Operations)

Experian

<div>
 
 Company Description
 
 
 
 Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
 
 
 We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
 
 
 We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
 
 
 
 Job Description
 
 
 
 
 Job description
 
 
 
 Role Description
 
 
 The Business Tooling and Operations Manager has primary responsibility for the support, improvement and development of business management tools including BlueOptima, throughout the Global Technology and Innovation (T&amp;I) organisation. This role will also be responsible for the TBO (Technology Business Operations) team and provide leadership to the team who are accountable for Reporting and Insight capability, and Programme Management Office support for T&amp;I.
 
 
 Accountable for end-to-end management of critical business tools across the Technology and Innovation organisation to unsure that we deliver against the strategic initiatives and major changes set out in the Technology Business Management operating model. This role will entail understanding major strategic programmes, respective methodologies and how Technology Operations can adapt to support the business needs. Enabled through partnering with the business units and shared functions to understand business strategy and pipeline and how that translates into tooling and support demand for the Technology Business Operations function. Leading on business cases to impact assess our current cost-to-serve to propose the optimal way to support business tooling and major changes, and resources appropriately from the right teams within Experian. Leading on productivity improvements across the business management tools including how we adapt to more agile ways of working across the teams. Early identification of gaps and mitigating actions to ensure we can deliver on our business commitments.
 
 
 Key Responsibilities/Activities
 
 
 <ul>
 <li>
 Lead a team to deliver service support and maintenance ensuring that our business tooling commitments to Global and Regional customers are achieved as a minimum
 </li>
 <li>
 Deliver and manage 12-month roadmap views to Technology Business Operations stakeholders, regional stakeholders and financial approvers to support cost enablement for major changes
 </li>
 <li>
 Own and deliver to a Continual Improvement plan for ongoing maturity and operational enhancements to defined improvement outcomes
 </li>
 <li>
 Ensure effective licence management through forecasting of demand from Global and Regional stakeholders, and reporting against actuals. In parallel implement and manage a process for disabling users based on adoption and usage.
 </li>
 <li>
 Recognise TSSI and Regional requirements in major changes and to ensure that we assess the impact appropriately and engage the right teams for the appropriate change methodology
 </li>
 <li>
 Develop and maintain influential strong stakeholder relationships across business functions to understand the business change landscape
 </li>
 <li>
 Challenge effectively and with credibility
 </li>
 <li>
 Maintain a strong understanding of the business strategy and requirements to support the short-, medium- and long-term business development initiatives and programmes from across the organisation
 </li>
 <li>
 Build business cases and engage with executive level stakeholders for approval
 </li>
 <li>
 Work with Technology Business Operations partners on tracking demand and how we leverage their skillsets to flex our capacity accordingly
 </li>
 <li>
 Develop new ways of reporting, presenting MI, shaping delivery processes, and exploring new tools and ways of working to further enhance the Business Management Tooling framework within Experian
 </li>
 <li>
 Ensure accurate demand forecasting and people capacity management is in place with an effective sourcing model, to support the development and improvement pipelines
 </li>
 <li>
 Metrics: 100% of change activity documented and implemented successfully. 100% of continual improvement activities delivered on time with forecasted benefits achieve. 100% roadmap items documented for prioritisation and approval for implementation including cost &amp; benefit tracking
 </li>
 <li>
 Management of risks, issues and audit-readiness of Business Tooling
 
 
 </li>
 </ul>
 Leadership Responsibilities
 
 
 <ul>
 <li>
 Act as a role model for high ethical values and standards of integrity and provide leadership to create a customer focused, innovative, trust based, compliant and performance-based culture.
 </li>
 <li>
 Deliver performance from people through effective performance management, actively recognising good performance, identifying talent and ensuring that all team members have stretching personal objectives, development plans and regular constructive feedback.
 </li>
 <li>
 Drive positive employee engagement, by encouraging two-way communication flows, providing high levels of visibility, responding to employee feedback, and protecting their health and wellbeing.
 </li>
 <li>
 Develop and implement talent management, succession, and reward plans, in accordance with wider talent strategies and tools, to ensure an available talent pipeline to deliver required capabilities and to identify and develop high potential employees.
 </li>
 <li>
 Demonstrable executive leadership through periods of organisational change, and successfully managed businesses through dramatic growth, transformation, and development.
 
 
 </li>
 </ul>
 Governance And Control
 
 
 <ul>
 <li>
 Regularly and pro-actively identify risks and issues and ensure appropriate steps to mitigate risks are in place and issues are remediated on a timely basis.
 </li>
 <li>
 Ensure that we operate to our organisations&rsquo; governance, risk, compliance, and control frameworks, through fit-for-purpose processes, practices, and accountabilities, and that the business remains within agreed risk appetite.
 </li>
 <li>
 Ensure that we maintain appropriate information security, resilience, business continuity and disaster recovery arrangements within the respective frameworks and standards.
 
 
 </li>
 </ul>
 Typical Skills
 
 
 <ul>
 <li>
 Strong business acumen, strategic thinking, and an operational mindset
 </li>
 <li>
 Proven ability to implement a culture of continuous improvement ensuring clear identification of issues through to problem resolution in line with business goals
 </li>
 <li>
 Advanced communication skills, exceptional interpersonal, negotiating and presentation skills
 </li>
 <li>
 Credibility to influence and communicate effectively with senior stakeholders across functional lines
 </li>
 <li>
 Excellent knowledge of overall business management principles
 </li>
 <li>
 Well-developed personal organisation and time management
 </li>
 <li>
 Establishes strong, effective, and collaborative partnerships with peers, leaders, and executive management, establishing trust, credibility, and capability rapidly
 </li>
 <li>
 Confidence to challenge effectively and with credibility
 </li>
 <li>
 Strong written communication and executive presentation skills with the ability to present complex technical information in a clear and concise manner
 </li>
 <li>
 Strong skills in conducting and analysing qualitative and quantitative research and turning the results into actional recommendations
 </li>
 <li>
 Ability to think and execute at both a strategic and operational level
 </li>
 <li>
 Good knowledge of agile development practices
 
 
 </li>
 </ul>
 Typical Experience
 
 
 <ul>
 <li>
 Experience in leading and building high performing teams
 </li>
 <li>
 Excellent problem solving and critical thinking ability
 </li>
 <li>
 Experience building and presenting complex demand and resource management information
 </li>
 <li>
 Proven results focusing on quality delivery and delighting customers; holds self to high standards
 </li>
 <li>
 Proven ability to implement a culture of continuous improvement ensuring clear identification of issues through to problem resolution in line with business goals
 </li>
 <li>
 Advanced communication skills, exceptional interpersonal, negotiating and presentation skills
 </li>
 <li>
 Credibility to influence and communicate effectively with senior stakeholders across functional lines
 </li>
 <li>
 Excellent knowledge of overall business management principles
 </li>
 <li>
 Well-developed personal organisation and time management
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 </li>
 <li>
 Experience in leading and building high performing teams
 </li>
 <li>
 </li>
 <li>
 Excellent problem solving and critical thinking ability
 </li>
 <li>
 </li>
 <li>
 Credibility to influence and communicate effectively with senior stakeholders across functional lines
 </li>
 <li>
 </li>
 <li>
 Proven ability to implement a culture of continuous improvement ensuring clear identification of issues through to problem resolution in line with business goals
 </li>
 <li>
 </li>
 <li>
 Proven results focusing on quality delivery and delighting customers; holds self to high standards
 </li>
 <li>
 </li>
 <li>
 Experience building and presenting complex demand and resource management information
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward &amp; recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces&trade; 2024 (Fortune Top 25), Great Place To Work&trade; in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
 
 
 Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
 
 
 Experian Careers - Creating a better tomorrow together
 
 
 Find out what its like to work for Experian by clicking here
</div>

Business Tooling and Operations Manager

Golden Opportunities

<div>
 
 Job Description
 
 
 
 Sr Associate / Asst Manager - Quality Analyst - Noida
 
 
 We are seeking an experienced Quality Analyst to join our team in Noida. The ideal candidate will have a strong background in Quality Assurance, Quality Analysis, and Customer experience. The successful candidate will be responsible for ensuring the highest standards of quality in our Contact Centre Operations and will play a vital role in driving business growth and excellence.
 
 
 Location
 
 
 Noida
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Conduct call audits and quality checks to ensure adherence to quality standards
 </li>
 <li>
 Analyze call centre metrics and create reports to identify areas for improvement
 </li>
 <li>
 Develop and implement quality improvement plans to drive business excellence
 </li>
 <li>
 Collaborate with the team to ensure seamless day-to-day operations
 </li>
 <li>
 Identify trends and patterns in customer interactions to inform business decisions
 </li>
 <li>
 Develop and lead training programs to enhance customer experience
 </li>
 <li>
 Work closely with the management team to align quality objectives with business goals
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 3 to 15 years of experience in Quality Analyst
 </li>
 <li>
 Proven track record of delivering quality improvement initiatives
 </li>
 <li>
 Strong analytical and problem-solving skills
 </li>
 <li>
 Excellent communication and leadership skills
 </li>
 <li>
 High level of expertise in 7Qc tools for Quality Assurance and Quality Analysis
 </li>
 <li>
 Experience with call centre metrics and reporting
 </li>
 <li>
 Strong understanding of customer experience and its impact on business
 
 
 </li>
 </ul>
 
 Skills Required
 
 
 
 RoleSr Associate/ Asst Manager - Quality Analyst - Noida
 
 
 Industry TypeITES/BPO/KPO
 
 
 Functional Area
 
 
 Required Education Bachelor Degree
 
 
 Employment TypeFull Time, Permanent
 
 
 Key Skills
 
 
 <ul>
 <li>
 CALL AUDIT
 </li>
 <li>
 QUALITY CHECK
 </li>
 <li>
 CALL CENTER METRICS
 </li>
 <li>
 QUALITY ASSURANCE
 </li>
 <li>
 QUALITY ANALYST
 </li>
 <li>
 QUALITY ANALYST - CONTACT CENTER OPERATIONS
 </li>
 <li>
 QUALITY ANALYST
 </li>
 <li>
 CUSTOMER EXPERIENCE
 </li>
 <li>
 REPORTING
 
 
 </li>
 </ul>
 Other Information
 
 
 Job CodeGO/JC/1010/2025
 
 
 Recruiter NameSubashini
</div>

Sr Associate/ Asst Manager - Quality Analyst - Noida - GO/JC/1010/2025

Iconic Fashion India

<div>
 
 
 Job Summary
 
 
 
 The Area Manager will be responsible for overseeing multiple stores/outlets within a designated area. This role requires ensuring sales targets are achieved, operations are smooth, customer service is maintained at high standards, and company policies are followed. The Area Manager will lead, train, and motivate store teams to deliver strong business results.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage and supervise daily operations of all stores in the assigned area.
 </li>
 <li>
 Achieve sales, revenue, and profitability targets.
 </li>
 <li>
 Ensure proper visual merchandising, stock levels, and product availability.
 </li>
 <li>
 Monitor store performance through sales reports, KPIs, and regular visits.
 </li>
 <li>
 Build, train, and develop store staff for better productivity and customer service.
 </li>
 <li>
 Handle escalated customer issues and resolve them promptly.
 </li>
 <li>
 Implement marketing, promotional, and operational strategies as directed by management.
 </li>
 <li>
 Maintain discipline, compliance, and adherence to company policies across all stores.
 </li>
 <li>
 Analyze market trends and competitor activities to suggest improvements.
 </li>
 <li>
 Report area performance and key updates to senior management regularly.
 </li>
 <li>
 Achieving Spsf of the stores compare to category performance.
 </li>
 </ul>
 
 
 
 
 
 Key Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong leadership and team management skills.
 </li>
 <li>
 Excellent communication and interpersonal abilities.
 </li>
 <li>
 Sales and target-driven mindset.
 </li>
 <li>
 Problem-solving and decision-making skills.
 </li>
 <li>
 Good knowledge of retail operations / business development.
 </li>
 <li>
 Ability to travel extensively within the assigned area.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Graduate / Postgraduate in Business, Management, or related field.
 </li>
 <li>
 5&ndash;10 years of experience in Retail / SIS/Distribution.
 </li>
 </ul>
 
 Prior experience in handling multiple stores/branches/territories is preferred.
 
 
 
 
 
 Kindly share your resumes -
 
 hrcommunications@samarthlifestyle.com
 
 
 
 Contact number - 96252 23313
 
 
 
</div>

Area Sales Manager

Firstsource

<div>
 
 A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our &lsquo;rightshore&rsquo; delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications &amp; Media and Banking, Financial Services and Insurance Verticals. Our Clientele includes Fortune 500 &amp; FTSE 100 companies.
 
 
 To know more about Firstsource please visit our
 
 website www.firstsource.com
 
 
 
 
 
 
 
 Job location :Hyderabad
 
 
 
 
 Position :
 
 Assistant Manager-Operations
 
 
 
 Division : Customer Service
 
 
 
 
 
 
 
 
 Role &amp; Responsibilities:
 
 
 
 <ul>
 <li>
 
 5 years of experience in Operations Management as a Team Leader or minimum 1 year experience as an Assistant Manager for customer service sales process(cross selling, upselling selling)
 
 </li>
 <li>
 
 Proven track record of successfully managing teams, processes and projects.
 
 </li>
 </ul>
 
 
 Roles &amp; Responsibilities
 
 
 <ul>
 <li>
 Assist in managing and coordinating daily operational activities to ensure the smooth functioning of the department.
 </li>
 <li>
 Provide leadership and guidance to operations staff, helping them meet performance targets and objectives.
 </li>
 <li>
 Contribute to the assessment and enhancement of operational processes to improve efficiency, quality, and cost-effectiveness.
 </li>
 <li>
 Support the implementation and maintenance of quality control measures to ensure our products/services consistently meet or exceed client expectations.
 </li>
 <li>
 Assist in developing and maintaining key performance indicators (KPIs) to measure and report on operational efficiency and effectiveness.
 </li>
 <li>
 Contribute to resource allocation and management, including staffing, equipment, and materials, within budget constraints.
 </li>
 <li>
 Ensure that all operations adhere to industry regulations, safety standards, and legal requirements.
 </li>
 <li>
 Identify training needs and support the professional growth of team members.
 </li>
 <li>
 Assist in maintaining strong client relationships, addressing their needs and concerns in a timely and effective manner.
 </li>
 </ul>
 
 
 Expected/Key Results
 
 
 <ul>
 <li>
 Fulfil contractual client obligations effectively.
 </li>
 <li>
 Meet both internal and client Service Level Agreements (SLAs)
 </li>
 <li>
 Achieve revenue targets by optimizing Full-Time Equivalent (FTE) delivery, staffing levels, and other strategies.
 </li>
 <li>
 Attain team retention targets to enhance employee satisfaction and continuity.
 </li>
 <li>
 Identify and implement process improvements to enhance operational efficiency.
 </li>
 <li>
 Minimize critical operational process escalations to improve service quality.
 </li>
 <li>
 Establish new client relationships and nurture existing client connections.
 </li>
 <li>
 Foster robust internal stakeholder relationships, as reflected in IVOC (Internal Voice of the Customer) and positive stakeholder feedback.
 </li>
 <li>
 Prioritize people's engagement and development, focusing on employee retention, professional growth, and succession planning within the Line of Business (LOB) or team.
 </li>
 <li>
 Collaborate with employees to create and execute individual development plans, aligning with their career aspirations and company objectives.
 </li>
 </ul>
 
 
 
 
 
 Preferred Educational Qualification
 
 
 
 Graduation is a must
 
 
 
 
 
 
 ⚠️ Disclaimer:
 
 Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.
 
 
 
 
 
 Contact details
 
 
 Ishika Agrawal
 
 
 Email- ishika.agrawal@firstsource.com
 
</div>

Assistant Operations Manager

Explore 258+ Manager of business operations in Hyderabad this September. Find roles across top companies and apply now to boost your career.