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manager - learning and development - jumeirah muscat bay Jobs in Muscat

manager - learning and development - jumeirah muscat bay

operations manager

manager of learning

TIVOLI

<div>Company Description 
Rising above the fairways of the LA VIE Club Golf Course, Tivoli La Vie Muscat Hotel &amp; Residences is a distinctive new address with a western lifestyle in the Omani capital. Part of the prestigious LA VIE development, the property offers a sophisticated stay just ten minutes from Muscat International Airport and close to the Oman Convention &amp; Exhibition Centre. 
Job Description 
As the Learning and Development Manager at Tivoli La Vie Muscat Hotel &amp; Residences, you will play a pivotal role in shaping the hotel&rsquo;s culture, service standards, and operational excellence from the ground up. Responsible for the development and execution of all training and development programs during the pre-opening phase and post-opening operations, you will ensure our team members are equipped with the skills and values needed to deliver exceptional guest experiences in line with Tivoli&rsquo;s luxury brand standards.
Key Responsibilities:
Pre-Opening Phase:<ul><li>
Develop and implement the Pre-Opening Training Plan in alignment with Tivoli brand standards and operational goals.</li><li>
Conduct Training Needs Analysis across departments to determine role-specific training requirements.</li><li>
Coordinate with department heads and the corporate office to schedule and deliver brand immersion, induction, and skills training programs.</li><li>
Design and deliver Train-the-Trainer programs to develop departmental training champions.</li><li>
Support recruitment and onboarding by ensuring all new hires receive consistent and engaging training experiences.</li><li>
Work closely with project teams to integrate L&amp;D strategies with operational timelines.</li></ul>
Post-Opening Phase:<ul><li>
Establish a continuous learning culture that supports career growth, retention, and performance excellence.</li><li>
Maintain training records and evaluate the effectiveness of programs using KPIs and feedback.</li><li>
Facilitate soft skills, leadership development, and service excellence workshops.</li><li>
Partner with operational leaders to identify talent gaps and support succession planning.</li><li>
Lead compliance and mandatory training programs (e.g., health &amp; safety, fire safety, brand compliance).</li><li>
Manage performance improvement initiatives and coaching plans when required.</li></ul> 
Qualifications<ul><li> 
Bachelor&rsquo;s degree in Human Resources, Education, Hospitality Management, or related field.</li><li>
Minimum 3&ndash;5 years of L&amp;D experience in a luxury hotel environment; pre-opening experience is highly desirable.</li><li>
Strong knowledge of hospitality service standards, training methodologies, and adult learning principles.</li><li>
Excellent presentation, facilitation, and communication skills.</li><li>
Fluency in English is required; Arabic is an advantage.</li><li>
Proficiency in MS Office; experience with Learning Management Systems (LMS) preferred.</li><li>
Ability to work under pressure and adapt to the dynamic demands of a pre-opening project.</li></ul> 
Additional Information<ul><li> 
A unique opportunity to shape the culture and standards of a prestigious new property in Muscat.</li><li>
Competitive salary and benefits in line with industry standards.</li><li>
Career development opportunities within Minor Hotels Group (Tivoli&rsquo;s parent company).</li><li>
A collaborative and forward-thinking working environment.</li></ul></div>

Learning and Development Manager

Jumeirah Group

<div><div>Manager - Learning and Development - Jumeirah Muscat Bay - (2500001Y)</div><div></div><div> 
About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&amp;B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
About Jumeirah Muscat Bay:
Set in a secluded cove at Bandar Jissah, between the Al Hajar Mountains and the Gulf of Oman, Jumeirah Muscat Bay invites guests to experience Muscat&rsquo;s breathtaking natural beauty, where mountains meet the sea at the resort&rsquo;s edge. The resort offers ocean-facing rooms and suites, as well as summerhouses and villas with private plunge pools and direct beach access. Guests can also enjoy Jumeirah&rsquo;s signature Talise Spa, an SSI-certified dive centre, diverse dining options, and a dedicated Kids Club.
About the Job:
An exciting opportunity has arisen for a Manager - Learning and Development to join Jumeirah Muscat Bay. The main duties and responsibilities of this role include:<ul><li>
Ensure compliance with Jumeirah HR training processes and standards across the property.
Conduct annual learning and development needs analysis to identify training requirements for hotel staff.</li><li>
Develop and implement an annual training plan tailored to the property's needs, Collaborate with Corporate Learning &amp; Development to meet regional training targets and ensure consistency.</li><li>
Design training sessions to address specific operational needs within the hotel, e
valuate the effectiveness of training programs post-delivery to ensure objectives are met.
Annually assess the execution and impact of the Learning and Development plan.</li><li>
Implement the Departmental Training Review Process for systematic and consistent monitoring.</li><li>
Coach and support departmental trainers to meet on-the-job training requirements and maintain high standards.</li><li>
Manage the training budget, resources, and programs, including management trainee and internship programs, ensuring optimal allocation and utilization.</li></ul></div><div></div><div> 
About you:
The ideal candidate for this position will have the following experience and qualifications:<ul><li>
8&ndash;10 years in a similar role within the luxury hotel industry, preferably in hospitality</li><li>
Bachelor&rsquo;s degree in Human Resources, Hospitality Management, Education, or a related field, plus a qualification in a training and development-related field; Level A and B qualified in British Psychological assessment; licensed facilitator of Franklin Covey courses and MBTI assessments; membership in a professional organization related to training and development</li><li>
Advanced proficiency in Microsoft Office and excellent written and spoken English</li><li>
Strong leadership and team management, problem-solving, project management, creativity, and attention to detail</li></ul>
About the Benefits
At Jumeirah, we are dedicated to fostering a workplace where all colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
Benefits include:<ul><li>
Access to Learning &amp; Development programmes and clear career pathways.</li><li>
Opportunities for internal mobility within our global network.</li><li>
Colleague discounts on food, beverage and hotel stays worldwide.</li><li>
Health care and insurance benefits.</li><li>
Locally competitive salary.</li><li>
Locally relevant benefits as determined by the property.</li></ul><div> 
</div></div><div>
Primary Location: Oman-Muscat</div><div>
Job: Jumeirah Job Group</div><div>
Organization: Jumeirah Muscat Bay [JMBH]</div><div>
Job Posting: Aug 14, 2025, 1:29:38 AM</div></div>

Manager - Learning and Development - Jumeirah Muscat Bay

Jumeirah

<div>
 
 About Jumeirah
 
 
 
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&amp;B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
 
 
 
 About Jumeirah Muscat Bay
 
 
 
 Set in a secluded cove at Bandar Jissah, between the Al Hajar Mountains and the Gulf of Oman, Jumeirah Muscat Bay invites guests to experience Muscat&rsquo;s breathtaking natural beauty, where mountains meet the sea at the resort&rsquo;s edge. The resort offers ocean-facing rooms and suites, as well as summerhouses and villas with private plunge pools and direct beach access. Guests can also enjoy Jumeirah&rsquo;s signature Talise Spa, an SSI-certified dive centre, diverse dining options, and a dedicated Kids Club.
 
 
 
 About The Job
 
 
 
 An exciting opportunity has arisen for a
 
 Manager - Learning and Development
 
 to join
 
 Jumeirah Muscat Bay
 
 . The main duties and responsibilities of this role include:
 
 
 <ul>
 <li>
 Ensure compliance with Jumeirah HR training processes and standards across the property.
 
 
 </li>
 </ul>
 Conduct annual learning and development needs analysis to identify training requirements for hotel staff.
 
 
 <ul>
 <li>
 Develop and implement an annual training plan tailored to the property's needs, Collaborate with Corporate Learning &amp; Development to meet regional training targets and ensure consistency.
 </li>
 <li>
 Design training sessions to address specific operational needs within the hotel, e
 
 
 </li>
 </ul>
 valuate the effectiveness of training programs post-delivery to ensure objectives are met.
 
 
 Annually assess the execution and impact of the Learning and Development plan.
 
 
 <ul>
 <li>
 Implement the Departmental Training Review Process for systematic and consistent monitoring.
 </li>
 <li>
 Coach and support departmental trainers to meet on-the-job training requirements and maintain high standards.
 </li>
 <li>
 Manage the training budget, resources, and programs, including management trainee and internship programs, ensuring optimal allocation and utilization.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 8&ndash;10 years in a similar role within the luxury hotel industry, preferably in hospitality
 </li>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Hospitality Management, Education, or a related field, plus a qualification in a training and development-related field; Level A and B qualified in British Psychological assessment; licensed facilitator of Franklin Covey courses and MBTI assessments; membership in a professional organization related to training and development
 </li>
 <li>
 Advanced proficiency in Microsoft Office and excellent written and spoken English
 </li>
 <li>
 Strong leadership and team management, problem-solving, project management, creativity, and attention to detail
 
 
 </li>
 </ul>
 
 About The Benefits
 
 
 
 At Jumeirah, we are dedicated to fostering a workplace where all colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
 
 
 
 Benefits Include
 
 
 
 <ul>
 <li>
 Access to Learning &amp; Development programmes and clear career pathways.
 </li>
 <li>
 Opportunities for internal mobility within our global network.
 </li>
 <li>
 Colleague discounts on food, beverage and hotel stays worldwide.
 </li>
 <li>
 Health care and insurance benefits.
 </li>
 <li>
 Locally competitive salary.
 </li>
 <li>
 Locally relevant benefits as determined by the property.
 
 
 </li>
 </ul>
 
 Primary Location
 
 
 
 Oman-Muscat
 
 
 
 Job
 
 
 
 Jumeirah Job Group
 
 
 
 Organization
 
 
 
 Jumeirah Muscat Bay [JMBH]
 
 
 
 Job Posting
 
 
 
 Aug 14, 2025, 10:29:38 AM
</div>

<div>
 
 About Jumeirah
 
 
 
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&amp;B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
 
 
 
 About Jumeirah Muscat Bay
 
 
 
 Set in a secluded cove at Bandar Jissah, between the Al Hajar Mountains and the Gulf of Oman, Jumeirah Muscat Bay invites guests to experience Muscat&rsquo;s breathtaking natural beauty, where mountains meet the sea at the resort&rsquo;s edge. The resort offers ocean-facing rooms and suites, as well as summerhouses and villas with private plunge pools and direct beach access. Guests can also enjoy Jumeirah&rsquo;s signature Talise Spa, an SSI-certified dive centre, diverse dining options, and a dedicated Kids Club.
 
 
 
 About The Job
 
 
 
 An exciting opportunity has arisen for an
 
 Associate
 
 D
 
 irector - Learning and Development
 
 to join
 
 Jumeirah Muscat Bay
 
 . The main duties and responsibilities of this role include:
 
 
 <ul>
 <li>
 Design and execute a comprehensive learning strategy aligned with organizational objectives and employee development needs and develop and deliver learning programs, workshops, and courses that enhance employee capabilities and contribute to organizational success.
 </li>
 <li>
 Implement leadership development programs to build management competencies and support succession planning initiatives.
 
 
 </li>
 </ul>
 Integrate learning initiatives with performance management processes to enhance employee performance and career growth.
 
 
 <ul>
 <li>
 Conduct training needs assessments and skill gap analyses to identify learning priorities and development opportunities.
 </li>
 <li>
 Oversee the implementation and utilization of learning management systems (LMS) and other learning technologies to facilitate efficient delivery and tracking of learning programs and manage the learning and development budget, ensuring cost-effective use of resources while achieving training objectives.
 </li>
 <li>
 Evaluate the effectiveness of learning programs through feedback mechanisms, metrics, and performance indicators to drive continuous improvement and collaborate with internal stakeholders, including senior management, HR, and department heads, to align learning initiatives with organizational priorities and business needs.
 </li>
 <li>
 Cultivate relationships with external training providers, consultants, and educational institutions to leverage external expertise and resources for learning initiatives.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 8&ndash;10 years of experience in a leadership or managerial role within the Learning and Development function.
 </li>
 <li>
 Bachelor&rsquo;s Degree in Human Resources, Organizational Development, Education, Business Administration, or a related field (Master&rsquo;s Degree desirable).
 </li>
 <li>
 Advanced Microsoft Office skills with strong leadership, team management, problem-solving, project management, creativity, and attention to detail.
 </li>
 <li>
 Arabic language skills will be an advantage.
 
 
 </li>
 </ul>
 
 About The Benefits
 
 
 
 At Jumeirah, we are dedicated to fostering a workplace where all colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
 
 
 
 Benefits Include
 
 
 
 <ul>
 <li>
 Access to Learning &amp; Development programmes and clear career pathways.
 </li>
 <li>
 Opportunities for internal mobility within our global network.
 </li>
 <li>
 Colleague discounts on food, beverage and hotel stays worldwide.
 </li>
 <li>
 Health care and insurance benefits.
 </li>
 <li>
 Locally competitive salary.
 </li>
 <li>
 Locally relevant benefits as determined by the property.
 
 
 </li>
 </ul>
 
 Primary Location
 
 
 
 Oman-Muscat
 
 
 
 Job
 
 
 
 Jumeirah Job Group
 
 
 
 Organization
 
 
 
 Jumeirah Muscat Bay [JMBH]
 
 
 
 Job Posting
 
 
 
 Aug 3, 2025, 9:59:12 AM
</div>

Associate Director - Learning and Development - Jumeirah Muscat Bay

Mandarin Oriental

<div>
 
 Front Office Supervisor
 
 
 
 Mandarin Oriental Muscat is looking for a Front Office Supervisor to join our Front Office team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 Scope of Position
 
 
 
 The Front Office Supervisor will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Front Office Supervisor will run the daily operations of the reception desk. The Front Office Supervisor will assist the Front Office Management team in running daily shifts when needed.
 
 
 <ul>
 <li>
 Oversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally involving himself in all required aspects of the Reception.
 </li>
 <li>
 Provide direction and support to all FO colleagues at any time, particularly during the operational hours.
 </li>
 <li>
 Support the Assistant FO Manager - Front Office Manager when required to train colleagues in accordance with the applicable standards and policies.
 </li>
 <li>
 Follow the duty schedule and assure all tasks are completed at all times in a timely manner.
 </li>
 <li>
 Assure the back and front of house areas of the Reception are clean and tidy at all times.
 </li>
 <li>
 Constantly identify areas for improvement in Front Office service quality through guest comments, comment cards and guest incident reports and share observations and recommendations with the Assistant FO Manager - Front Office Manager
 </li>
 <li>
 Encourage proactive, efficient and effective communication within the team in order to promote a climate of teamwork and enthusiasm.
 </li>
 <li>
 Ensure that Mandarin Oriental, Muscat's grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.
 </li>
 <li>
 Identify departmental learning and development needs for all colleagues of the department and share those with the Assistant FO Manager - Front Office Manager.
 </li>
 <li>
 Checking in advance on manning levels and other parameters affecting shifts on a daily basis.
 </li>
 <li>
 Support the Assistant FO Manager - Front Office Manager to maintain a clear overview of PSMS by carrying out regular checks on accuracy of the system
 </li>
 <li>
 To report through the assigned system and follow up all maintenance defaults affecting delivery of service.
 </li>
 <li>
 To ensure cashiering is carried out properly by the team and daily cash and credit collections are in order and submitted to accounting after end of shift.
 </li>
 <li>
 To perform and check all duties related to shift opening and closing check list.
 </li>
 <li>
 Handle effectively any kind of customer complaints being verbal or written. More severe customer complains will be reported to managers without fail.
 </li>
 <li>
 Greet and escort guests promptly to their rooms.
 </li>
 <li>
 Handle guests&rsquo; complaints
 </li>
 <li>
 Help the Bell team when needed
 </li>
 <li>
 Handle cash drawer properly as outlined in the MODUB Controller&rsquo;s manual
 </li>
 <li>
 Ensure team product knowledge is maintained, updated and regularly tested.
 </li>
 <li>
 Attend and conduct meetings during absence or unavailability of management team.
 </li>
 <li>
 Perform any other reasonable duties as required by the Assistant FO Manager - Front Office Manager.
 </li>
 <li>
 Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues
 </li>
 <li>
 Communicate clearly with the Night Auditor and Accounting.
 </li>
 <li>
 Stay current with developments and procedures in the hotel by attending daily Front Office briefings and reviewing the Front Office communications board regularly
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Front Office Supervisor - Omani National

Mandarin Oriental Hotel Group

<div>Spa Supervisor

Mandarin Oriental Muscat is looking for a Spa Supervisor to join our Spa team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.

Responsibilities
<ul>
<li>Support company&rsquo;s philosophy and company culture through the use of Pillars of Legendary Quality Experiences &amp; Forbes on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement</li>
<li>Support company&rsquo;s philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T. as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.</li>
<li>Performing as all spa &amp; wellness treatments to guests in a professional and pleasant manner.</li>
<li>Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position or assigned by the Manager.</li>
</ul>
Training
<ul>
<li>Conduct regular refresher trainings for all spa therapists.</li>
<li>Ensure all Spa Therapists are kept up to date with treatment knowledge and any changes that are made.</li>
<li>Assist with all suppliers&rsquo; trainings i.e MOHG signature therapies. Aromatherapy Associates and Biologique Recherche &amp; Maison D Asa</li>
<li>Create in liaison with the Spa Manager an education program for Hotel Colleagues in order to create an awareness within the hotel</li>
<li>Complete treatment log and update on a monthly basis following the monthly trainings.</li>
<li>Create monthly training plan in liaison with the Manager</li>
<li>Update monthly training plans and Departmental Learning Check Lists on monthly basis</li>
<li>Conduct product knowledge (module 4) for all Spa Concierge and Spa Attendants</li>
<li>Complete Group Spa Training and on the job training with Spa Team.</li>
<li>Complete the Hotel Train the Trainer Course</li>
<li>Conduct Induction trainings for Modules 3, 4-15 including all treatments, Massage Face, Wraps, Treatment Additions and New Life</li>
<li>Conduct SOP training with therapists to ensure consistency within the spa treatments team</li>
<li>Create &amp; Amend SOPs as required in the current operations.</li>
</ul>
Sales and Marketing
<ul>
<li>Develop New Promotions in liaison with the Spa Manager</li>
<li>Update the Therapist Team with new Spa promotions</li>
<li>Conduct press interviews as and when necessary</li>
</ul>
People &amp; Culture
<ul><li>Conduct therapist reviews in conjunction with the Spa Manager</li>
<li>Trades test prospective therapists&rsquo; candidates</li>
<li>At the end of the Hotel Orientation Day Spa Supervisor will visit the Hotel Orientation and have a brief meeting with the staff members and pass them spa colleague manual and uniform and training plan for the coming weeks</li>
<li>Attend regular job fairs regarding employment</li>
<li>Conduct regular one to ones with all therapists</li>
</ul>
Operation
<ul>
<li>Review Treatment room checklists to ensure that they are being completed and up to date.</li>
<li>Coordinate therapist treatments to accommodate guests who may have contra-indications and the spa treatment may need to be altered</li>
<li>Check the visual book to ensure all treatments are in line with therapists allocations</li>
<li>Create therapists rotas and implement into Spa soft on a monthly basis</li>
<li>Oversee back of house operations including: treatment rooms and preparation room</li>
<li>Conduct room checks: trolley, closets, room and equipment maintenance</li>
<li>Update therapists task lists</li>
<li>Update therapists&rsquo; monthly jobs and ensure that they are being carried out and checked correctly</li>
<li>Report any maintenance issues in the treatment rooms or to do with treatment equipment.</li>
<li>Review Engineering requests have been dealt with on a daily bases and the Spa is in good working order</li>
</ul>
Manager on Duty

The Spa Supervisor will be on MOD duty approximately 15 days per month. During this time they will:
<ul>
<li>Review daily bookings for treatments</li>
<li>Conduct hourly walkthroughs of entire spa to review operational status of the spa</li>
<li>Discipline staff as and when is necessary following the progressive disciplinary procedures outlined in the P&amp;C Manual</li>
<li>Review and complete MOD checklist</li>
<li>Conduct daily briefings &amp; Attend weekly MOD meeting</li>
</ul>
Customer Relations
<ul>
<li>Assist with guest complaints</li>
<li>Handling of guest complaints in regards to therapists</li>
<li>Attend monthly planning meeting with Spa Manager to review past months training plan, therapist performance, training checklist log and to review next months training plan.</li>
</ul>
Meetings
<ul>
<li>Be a part of the monthly spa staff meeting</li>
<li>Write up departmental meeting minutes and update all on any issues that may arise</li>
<li>Conduct therapist meeting in liaison with Treatment Manager to address: SOPS, treatments, training plan, scheduling and concerns of team members</li>
<li>To attend the hotels operations meeting when required</li>
<li>Conduct every three months a one on one individual meeting with the therapists to check on the therapists challenges and aspirations</li>
</ul>
Inventory
<ul>
<li>Complete purchase requisitions for professional stocks monthly to ensure there is always sufficient stock to complete all services as per the SOP.</li>
<li>Stock count all stock for all professional products used in the spa twice per month</li>
<li>Ensure that all stocks are placed into storage and a stock rotation system is implemented</li>
<li>Assist Spa Manager in evaluating current products and new product lines for professional use.</li>
</ul>
Reports
<ul>
<li>Revision &amp; Completion of the KPI (Statistics &amp; Forecast report) report on a monthly basis</li>
<li>Update the therapist incentive &amp; tips submission on last day of each month. Ensure submissions are complete.</li>
<li>Motivating the therapists team</li>
</ul>
Our commitment to you
<ul>
<li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li></ul></div>

Spa Supervisor

<div>
 Mandarin Oriental Muscat is looking for a
 
 Spa Supervisor
 
 to join our
 
 Spa
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Support company&rsquo;s philosophy and company culture through the use of Pillars of Legendary Quality Experiences &amp; Forbes on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
 </li>
 <li>
 Support company&rsquo;s philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T. as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
 </li>
 <li>
 Performing as all spa &amp; wellness treatments to guests in a professional and pleasant manner.
 </li>
 <li>
 Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position or assigned by the Manager.
 
 
 </li>
 </ul>
 
 
 Training
 
 
 
 
 <ul>
 <li>
 Conduct regular refresher trainings for all spa therapists.
 </li>
 <li>
 Ensure all Spa Therapists are kept up to date with treatment knowledge and any changes that are made.
 </li>
 <li>
 Assist with all suppliers&rsquo; trainings i.e MOHG signature therapies. Aromatherapy Associates and Biologique Recherche &amp; Maison D Asa
 </li>
 <li>
 Create in liaison with the Spa Manager an education program for Hotel Colleagues in order to create an awareness within the hotel
 </li>
 <li>
 Complete treatment log and update on a monthly basis following the monthly trainings.
 </li>
 <li>
 Create monthly training plan in liaison with the Manager
 </li>
 <li>
 Update monthly training plans and Departmental Learning Check Lists on monthly basis
 </li>
 <li>
 Conduct product knowledge (module 4) for all Spa Concierge and Spa Attendants
 </li>
 <li>
 Complete Group Spa Training and on the job training with Spa Team.
 </li>
 <li>
 Complete the Hotel Train the Trainer Course
 </li>
 <li>
 Conduct Induction trainings for Modules 3, 4-15 including all treatments, Massage Face, Wraps, Treatment Additions and New Life
 </li>
 <li>
 Conduct SOP training with therapists to ensure consistency within the spa treatments team
 </li>
 <li>
 Create &amp; Amend SOPs as required in the current operations.
 
 
 </li>
 </ul>
 
 
 Sales and Marketing
 
 
 
 
 <ul>
 <li>
 Develop New Promotions in liaison with the Spa Manager
 </li>
 <li>
 Update the Therapist Team with new Spa promotions
 </li>
 <li>
 Conduct press interviews as and when necessary
 
 
 </li>
 </ul>
 
 
 People &amp; Culture
 
 
 
 
 <ul>
 <li>
 Conduct therapist reviews in conjunction with the Spa Manager
 </li>
 <li>
 Trades test prospective therapists&rsquo; candidates
 </li>
 <li>
 At the end of the Hotel Orientation Day Spa Supervisor will visit the Hotel Orientation and have a brief meeting with the staff members and pass them spa colleague manual and uniform and training plan for the coming weeks
 </li>
 <li>
 Attend regular job fairs regarding employment
 </li>
 <li>
 Conduct regular one to ones with all therapists
 
 
 </li>
 </ul>
 
 
 Operation
 
 
 
 
 <ul>
 <li>
 Review Treatment room checklists to ensure that they are being completed and up to date.
 </li>
 <li>
 Coordinate therapist treatments to accommodate guests who may have contra-indications and the spa treatment may need to be altered
 </li>
 <li>
 Check the visual book to ensure all treatments are in line with therapists allocations
 </li>
 <li>
 Create therapists rotas and implement into Spa soft on a monthly basis
 </li>
 <li>
 Oversee back of house operations including: treatment rooms and preparation room
 </li>
 <li>
 Conduct room checks: trolley, closets, room and equipment maintenance
 </li>
 <li>
 Update therapists task lists
 </li>
 <li>
 Update therapists&rsquo; monthly jobs and ensure that they are being carried out and checked correctly
 </li>
 <li>
 Report any maintenance issues in the treatment rooms or to do with treatment equipment.
 </li>
 <li>
 Review Engineering requests have been dealt with on a daily bases and the Spa is in good working order
 
 
 </li>
 </ul>
 
 
 Manager on Duty
 
 
 
 
 The Spa Supervisor will be on MOD duty approximately 15 days per month. During this time they will:
 
 
 <ul>
 <li>
 Review daily bookings for treatments
 </li>
 <li>
 Conduct hourly walkthroughs of entire spa to review operational status of the spa
 </li>
 <li>
 Discipline staff as and when is necessary following the progressive disciplinary procedures outlined in the P&amp;C Manual
 </li>
 <li>
 Review and complete MOD checklist
 </li>
 <li>
 Conduct daily briefings &amp; Attend weekly MOD meeting
 
 
 </li>
 </ul>
 
 
 Customer Relations
 
 
 
 
 <ul>
 <li>
 Assist with guest complaints
 </li>
 <li>
 Handling of guest complaints in regards to therapists
 </li>
 <li>
 Attend monthly planning meeting with Spa Manager to review past months training plan, therapist performance, training checklist log and to review next months training plan.
 
 
 </li>
 </ul>
 
 
 Meetings
 
 
 
 
 <ul>
 <li>
 Be a part of the monthly spa staff meeting
 </li>
 <li>
 Write up departmental meeting minutes and update all on any issues that may arise
 </li>
 <li>
 Conduct therapist meeting in liaison with Treatment Manager to address: SOPS, treatments, training plan, scheduling and concerns of team members
 </li>
 <li>
 To attend the hotels operations meeting when required
 </li>
 <li>
 Conduct every three months a one on one individual meeting with the therapists to check on the therapists challenges and aspirations
 
 
 </li>
 </ul>
 
 
 Inventory
 
 
 
 
 <ul>
 <li>
 Complete purchase requisitions for professional stocks monthly to ensure there is always sufficient stock to complete all services as per the SOP.
 </li>
 <li>
 Stock count all stock for all professional products used in the spa twice per month
 </li>
 <li>
 Ensure that all stocks are placed into storage and a stock rotation system is implemented
 </li>
 <li>
 Assist Spa Manager in evaluating current products and new product lines for professional use.
 
 
 </li>
 </ul>
 
 
 Reports
 
 
 
 
 <ul>
 <li>
 Revision &amp; Completion of the KPI (Statistics &amp; Forecast report) report on a monthly basis
 </li>
 <li>
 Update the therapist incentive &amp; tips submission on last day of each month. Ensure submissions are complete.
 </li>
 <li>
 Motivating the therapists team
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

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