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engineering operations manager

manager of operations

NxtWave

<div>
 
 
 Job Description
 
 
 
 
 Position Title:
 
 University Operations Manager (UOM)
 
 
 
 Function:
 
 Post-Sales Operations &ndash; University Partnerships
 
 
 
 Location:
 
 [Hyderabad &amp; followed by Universities location]
 
 
 
 
 
 Role Summary
 
 
 
 The University Operation Manager will be the
 
 single point of contact
 
 for partnered universities after MoU signing, ensuring every operational, contractual, and administrative milestone is achieved
 
 before classwork begins
 
 .
 
 
 They will maintain strong relationships with senior university stakeholders, coordinate multiple internal functions, and ensure
 
 on-time, smooth academic launches
 
 .
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Own the
 
 entire post-MoU onboarding cycle
 
 for assigned universities in parallel.
 </li>
 <li>
 Coordinate
 
 MoU finalisation, service agreement execution, and escrow account creation
 
 .
 </li>
 <li>
 Manage
 
 curriculum alignment, infrastructure readiness, and website integration
 
 .
 </li>
 <li>
 Integrate our admissions process with the university's system &amp; train relevant staff.
 </li>
 <li>
 Conduct
 
 weekly review calls
 
 with university stakeholders and internal teams.
 </li>
 <li>
 Maintain and update
 
 centralised trackers &amp; dashboards
 
 to monitor readiness.
 </li>
 <li>
 Escalate and resolve bottlenecks quickly to ensure zero-delay launches.
 </li>
 <li>
 Build
 
 relationship maps
 
 for each university to know exactly &ldquo;who to call for what&rdquo;.
 </li>
 <li>
 Ensure smooth handover to the Academic Program Operations team post-launch.
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Competencies
 
 
 <ul>
 <li>
 
 Execution Mindset
 
 &ndash; Delivers results under tight timelines.
 </li>
 <li>
 
 Stakeholder Management
 
 &ndash; Ability to influence without direct authority.
 </li>
 <li>
 
 Process Orientation
 
 &ndash; Follows SOPs, identifies gaps, and improves processes.
 </li>
 <li>
 
 Communication Skills
 
 &ndash; Excellent verbal &amp; written skills in English; local language fluency preferred.
 </li>
 <li>
 
 Problem-Solving
 
 &ndash; Navigates bureaucracy &amp; resolves operational blockers.
 </li>
 <li>
 
 Multi-Tasking
 
 &ndash; Manages multiple universities in parallel without delays.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 
 3+ years
 
 in Partner Success, Client Servicing, Enterprise Onboarding, or Higher Education Partnerships.
 </li>
 <li>
 Proven track record in high-value, multi-stakeholder project delivery.
 </li>
 <li>
 Experience in
 
 fast-paced, growth-stage companies
 
 is a must.
 </li>
 <li>
 Familiarity with education sector operations is a plus.
 </li>
 </ul>
</div>

University Operations Manager (Post-Sales Operations)

Firstsource

<div>
 
 A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our &lsquo;rightshore&rsquo; delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications &amp; Media and Banking, Financial Services and Insurance Verticals. Our Clientele includes Fortune 500 &amp; FTSE 100 companies.
 
 
 To know more about Firstsource please visit our
 
 website www.firstsource.com
 
 
 
 
 
 
 
 Job location :Hyderabad
 
 
 
 
 Position :
 
 Assistant Manager-Operations
 
 
 
 Division : Customer Service
 
 
 
 
 
 
 
 
 Role &amp; Responsibilities:
 
 
 
 <ul>
 <li>
 
 5 years of experience in Operations Management as a Team Leader or minimum 1 year experience as an Assistant Manager for customer service sales process(cross selling, upselling selling)
 
 </li>
 <li>
 
 Proven track record of successfully managing teams, processes and projects.
 
 </li>
 </ul>
 
 
 Roles &amp; Responsibilities
 
 
 <ul>
 <li>
 Assist in managing and coordinating daily operational activities to ensure the smooth functioning of the department.
 </li>
 <li>
 Provide leadership and guidance to operations staff, helping them meet performance targets and objectives.
 </li>
 <li>
 Contribute to the assessment and enhancement of operational processes to improve efficiency, quality, and cost-effectiveness.
 </li>
 <li>
 Support the implementation and maintenance of quality control measures to ensure our products/services consistently meet or exceed client expectations.
 </li>
 <li>
 Assist in developing and maintaining key performance indicators (KPIs) to measure and report on operational efficiency and effectiveness.
 </li>
 <li>
 Contribute to resource allocation and management, including staffing, equipment, and materials, within budget constraints.
 </li>
 <li>
 Ensure that all operations adhere to industry regulations, safety standards, and legal requirements.
 </li>
 <li>
 Identify training needs and support the professional growth of team members.
 </li>
 <li>
 Assist in maintaining strong client relationships, addressing their needs and concerns in a timely and effective manner.
 </li>
 </ul>
 
 
 Expected/Key Results
 
 
 <ul>
 <li>
 Fulfil contractual client obligations effectively.
 </li>
 <li>
 Meet both internal and client Service Level Agreements (SLAs)
 </li>
 <li>
 Achieve revenue targets by optimizing Full-Time Equivalent (FTE) delivery, staffing levels, and other strategies.
 </li>
 <li>
 Attain team retention targets to enhance employee satisfaction and continuity.
 </li>
 <li>
 Identify and implement process improvements to enhance operational efficiency.
 </li>
 <li>
 Minimize critical operational process escalations to improve service quality.
 </li>
 <li>
 Establish new client relationships and nurture existing client connections.
 </li>
 <li>
 Foster robust internal stakeholder relationships, as reflected in IVOC (Internal Voice of the Customer) and positive stakeholder feedback.
 </li>
 <li>
 Prioritize people's engagement and development, focusing on employee retention, professional growth, and succession planning within the Line of Business (LOB) or team.
 </li>
 <li>
 Collaborate with employees to create and execute individual development plans, aligning with their career aspirations and company objectives.
 </li>
 </ul>
 
 
 
 
 
 Preferred Educational Qualification
 
 
 
 Graduation is a must
 
 
 
 
 
 
 ⚠️ Disclaimer:
 
 Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.
 
 
 
 
 
 Contact details
 
 
 Ishika Agrawal
 
 
 Email- ishika.agrawal@firstsource.com
 
</div>

Assistant Operations Manager

Amazon

<div>
 
 Description
 
 
 
 <ul>
 <li>
 You are capable of managing a team where the problem, opportunity, and strategy are defined.
 </li>
 <li>
 You are responsible for goals in an area where the strategy is already defined.
 </li>
 <li>
 You use your subject matter expertise and knowledge to decide which actions to take, who will take them on, and in what priority order to meet short-term goals. You may need coaching on management skills
 </li>
 <li>
 You provide tactical management; however, you are learning to be strategic. You are a tactical manager; ensuring each individual on your team has the right level of support to meet your operational and development objectives.
 </li>
 <li>
 You attract and hire bar raising talent who bring needed skills and expertise to the team.
 </li>
 <li>
 You are responsible for the day-to-day delivery of the team as well as the management of the employees that report to you. You set the example for LPs.
 </li>
 <li>
 You effectively communicate your team&rsquo;s mission, vision, and priorities and help your reports see how their work contributes to organization goals and makes a positive difference for your customers. You hold regular team meetings to facilitate these conversations and proactively offer a forum for open discussion.
 </li>
 <li>
 You establish and own customized onboarding plans for new members of your team that help them learn the programs/products/tech, processes, and expectations in their role through rapid exposure and skill growth and development.
 </li>
 <li>
 You understand the skills, strengths, and opportunities on your team.
 </li>
 <li>
 You facilitate career growth conversations to recognize strengths, provide constructive feedback on opportunity areas, and align individual goals and work assigned to areas of interest. You identify mentors and supportive stakeholders to partner with your employees based on shared areas of interest.
 </li>
 <li>
 You lead your team to deliver results.
 </li>
 <li>
 You establish the right team structure to respond to customer needs and business goals as well as operational/developmental objectives.
 </li>
 <li>
 You identify risks and bring them to the attention of your manager, customers, or stakeholders with plans for mitigation before they become roadblocks. You know when to escalate.
 </li>
 <li>
 You lead your team to deliver results and manage difficult problems, mitigate risks, and decide if you can handle or need to escalate.
 </li>
 <li>
 You are able to reach consensus on approach to meet business needs.
 </li>
 <li>
 You make sure your team(s) are operating properly, meeting SLAs, and delivering results by driving the right customer outcomes.
 </li>
 <li>
 You audit employee work to make sure results are high quality.
 </li>
 <li>
 You manage difficult problems/efforts, identify and mitigate immediate risks before they become roadblocks and decide if you can handle or need to escalate. You make trade-offs: time vs. quality vs. resources.
 </li>
 <li>
 You genuinely recognize success by giving credit to all employees who contributed.
 </li>
 <li>
 You drive constructive discussions and dive deeply into the details. You seek diverse points of view and integrate that feedback into your decisions. You provide guidance, resources, and processes to help your team think and implement org-wide.
 </li>
 <li>
 You actively manage your team&rsquo;s commitments, recognizing that their ability to meet every expectation will at times be constrained.
 </li>
 <li>
 You are able to lead a team of employees tasked with building, implementing, and managing difficult problems/solutions.
 </li>
 <li>
 Your team has contributed to building, implementing, and managing a solution.
 </li>
 <li>
 You dive into details, ask the right questions, and drive the right customer outcomes.
 </li>
 <li>
 You have a solid understanding of the design approaches and technologies/products/policies/processes/mechanisms utilized in your team.
 </li>
 <li>
 You prioritize and are responsible for root cause resolution, enhancements, automated testing, and other projects that improve the customer experience(s), quality, and the team environment.
 </li>
 <li>
 You identify and optimize workflows and best practices for operational excellence.
 </li>
 <li>
 You prioritize root cause resolution, process improvements, and operational excellence. You partner with teams to improve mechanisms and drive enhancements.
 </li>
 <li>
 You seek and/or support representation and equity for marginalized voices within organizational systems, assessing barriers to authentic contribution or participation.
 </li>
 <li>
 You demonstrate a willingness to challenge the status quo.
 
 
 </li>
 </ul>
 Key job responsibilities
 
 
 <ul>
 <li>
 You lead your team to deliver results.
 </li>
 <li>
 You establish the right team structure to respond to customer needs and business goals as well as operational/developmental objectives.
 </li>
 <li>
 You identify risks and bring them to the attention of your manager, customers, or stakeholders with plans for mitigation before they become roadblocks. You know when to escalate.
 </li>
 <li>
 You lead your team to deliver results and manage difficult problems, mitigate risks, and decide if you can handle or need to escalate.
 </li>
 <li>
 You are able to reach consensus on approach to meet business needs.
 </li>
 <li>
 You make sure your team(s) are operating properly, meeting SLAs, and delivering results by driving the right customer outcomes.
 </li>
 <li>
 You audit employee work to make sure results are high quality.
 </li>
 <li>
 You manage difficult problems/efforts, identify and mitigate immediate risks before they become roadblocks and decide if you can handle or need to escalate. You make trade-offs: time vs. quality vs. resources.
 </li>
 <li>
 You genuinely recognize success by giving credit to all employees who contributed.
 </li>
 <li>
 You drive constructive discussions and dive deeply into the details. You seek diverse points of view and integrate that feedback into your decisions. You provide guidance, resources, and processes to help your team think and implement org-wide.
 </li>
 <li>
 You actively manage your team&rsquo;s commitments, recognizing that their ability to meet every expectation will at times be constrained.
 
 
 </li>
 </ul>
 
 About The Team
 
 
 
 Artificial General Intelligence Data Services (AGI DS) mission is to provide high-quality labelled data at high-speed and low-cost for machine learning (ML) technologies.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree or higher (Any Stream)
 </li>
 <li>
 Previous experience as an Operations, Project or Program Manager directly managing and developing Data Associates
 </li>
 <li>
 Experience in understanding performance metrics and developing them to measure progress against key performance indicators
 </li>
 <li>
 Proficiency verbal and written communication skills in English
 </li>
 <li>
 Experience with process improvement/quality control tools and methods
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 Master&rsquo;s Degree
 
 
 <ul>
 <li>
 Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues
 </li>
 <li>
 Excellent communication, strong organizational skills and very detail-oriented
 </li>
 <li>
 Leadership experience in coaching and performance management
 </li>
 <li>
 Experience in managing process and operational escalations
 </li>
 <li>
 Experience with aspects of speech and language technology
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ADCI HYD 16 SEZ
 
 
 Job ID: A3065047
</div>

Operations Manager, Ring

Cubic Corporation

<div>
 
 Business Unit:
 
 
 
 Cubic Transportation Systems
 
 
 
 Company Details:
 
 
 
 When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people&rsquo;s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.
 
 
 We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.
 
 
 
 Job Details:
 
 
 
 
 JOB SUMMARY:
 
 Engineering Operations Manager should oversee the efficiency and effectiveness of engineering projects, programs, teams, and processes. Focus on optimizing workflows, resource allocation, and project execution, ensuring projects are delivered on time and within budget while maintaining quality and safety standards. Should work on improving operational processes, fostering collaboration, and managing budgets
 
 
 
 ESSENTIAL DUTIES AND RESPONSIBILITIES
 
 
 :
 
 
 
 <ul>
 <li>
 Efficiency and Effectiveness: Achieve a minimum of 95% adherence to daily engineering operations KPIs.
 </li>
 <li>
 Best Practices and Standards: Implement at least three new best practices annually, with a 90% compliance rate across teams.
 </li>
 <li>
 Process Improvement: Increase productivity by 15% through streamlined processes within the first year.
 </li>
 <li>
 Budget and Resource Management: Maintain engineering budgets within 5% variance and ensure 100% resource allocation efficiency.
 </li>
 <li>
 Code Quality: Metrics such as code coverage, cyclomatic complexity, and code duplication help ensure the maintainability and reliability of the codebase.
 </li>
 <li>
 Bug Fix Rate and Time to Resolution: Tracks the number of bugs fixed and the average time taken to resolve them, indicating the team's responsiveness to issues.
 </li>
 <li>
 Feature Delivery Rate: Measures the speed at which new features or enhancements are delivered to customers, reflecting the team's productivity.
 </li>
 <li>
 On-time Delivery: The percentage of projects or features delivered on schedule, which is crucial for meeting business timelines.
 </li>
 <li>
 Deployment Frequency: The number of deployments to production, indicating the team's ability to deliver updates and improvements continuously.
 </li>
 <li>
 Customer Satisfaction: Often measured through Net Promoter Score (NPS) or customer feedback, this KPI reflects the end-users' satisfaction with the product.
 </li>
 <li>
 Team Velocity: The amount of work a team can complete in each period, usually measured in story points or tasks.
 </li>
 <li>
 Cycle Time: The time taken from the start of work on a feature until it is delivered, helping to identify bottlenecks in the development process.
 
 
 
 </li>
 </ul>
 
 BACKGROUND AND EXPERIENCE:
 
 
 
 
 Required:
 
 
 
 <ul>
 <li>
 B.Tech engineering, computer science, or related field, or equivalent years of professional experience.
 </li>
 <li>
 Eight (8)+ years of experience in engineering operations.
 </li>
 <li>
 A proven track record of leading teams and projects successfully to meet required milestones and objectives, including setting objectives, performance management, development, and cost controls.
 </li>
 <li>
 Result-oriented and capable of delegating responsibility to Software Development Supervisors to lead a project, including developing concepts, objectives, resource requirements, and cost controls.
 </li>
 <li>
 Up-to-date knowledge of software engineering, programming languages, and technologies.
 </li>
 <li>
 Effective decision maker with the ability to consider the impact and take accountability for decisions made.
 </li>
 <li>
 Proven track record of problem-solving and effective resolution with the ability to define test schedules and data requirements.
 </li>
 <li>
 Able to prepare reports, manuals, procedures, and status reports.
 </li>
 <li>
 Self-motivated, pragmatic with the ability to motivate and lead others to achieve individual and shared goals.
 </li>
 <li>
 Excellent written and verbal communication skills with the ability to communicate effectively at all levels.
 </li>
 <li>
 Excellent interpersonal skills with a willingness to share knowledge, coach, and collaborate effectively with individuals and other departments.
 </li>
 <li>
 Strong organization and planning skills with the ability to handle multiple projects and undertake new tasks quickly.
 </li>
 <li>
 Diligent, with attention to detail. Able to problem solve and find effective and timely resolutions.
 </li>
 <li>
 Ability to travel, may need to work occasionally at other company sites.
 
 
 
 </li>
 </ul>
 
 Desired:
 
 
 
 <ul>
 <li>
 Previous experience with Cubic products.
 </li>
 <li>
 Experience working with transportation technology or other similar industries.
 
 
 
 </li>
 </ul>
 
 CONDITION OF EMPLOYMENT:
 
 Should successfully clear background verification checks.
 
 
 
 The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need.
 
 
 
 
 Worker Type:
 
 
 
 Employee
 
 
</div>

Engineering Operations Manager

SDC (Statistics & Data Corporation)

<div>
 
 Manager, Business Development Operations
 
 
 
 Statistics &amp; Data Corporation (SDC), a specialized contract research organization (CRO) headquartered in Arizona, delivering top-tier clinical trial services to pharmaceutical, biologic, and medical device/diagnostic companies since 2005. SDC providing a technology enabled service offering to provide clients with both clinical services expertise, as well as the technology they need to be successful in their clinical trials.
 
 
 
 Job Summary
 
 
 
 Manager, Business Development Operations responsibilities include working with Business Development, Operational Logistics / Project Management, Accounting, Quality Assurance, Operations, and clients/partners to oversee processes and personnel responsible for the preparation of proposals with associated pricing, Confidential Disclosure Agreements, Master Service Agreements, Work Orders and Work Order Amendments that are responsive to client/partner needs. Coordinate the status of this work internally and with the external client/sponsor as appropriate, in a timely, professional manner with high attention to detail. Interface with partners/clients (indirectly via Sales Lead when applicable) on all account matters and be familiar enough with their contractual requirements to help identify and understand customer relations issues along with related project risks and identify corrective action and risk mitigation plans as required. Coordinate with Senior Vice President (SVP), Business Development to ensure that Executive Management are immediately notified of any and all client/sponsor issues that are thought to be significant (e.g., service complaints, invoicing problems, etc.) along with recommendations for resolution.
 
 
 
 Primary Responsibilities
 
 
 
 <ul>
 <li>
 Provide management oversight and training to all direct reports within the Business Development team
 </li>
 <li>
 Support SVP, Business Development in coordinating with Accounting, Operational Logistics / Project Management, and Business Development to prepare, maintain, and regularly communicate a forecast for all new business to include scope of work and project/contract timing
 </li>
 <li>
 Support Sales Lead to coordinate with prospective and current clients/partners to understand the scope of work requirements for all new candidate projects and/or changes to current projects and prepare initial pricing and proposals that are responsive to the request
 </li>
 <li>
 Review draft pricing and proposals as needed with SVP, Business Development
 </li>
 <li>
 Coordinate with Business Development team to ensure that all contracts, proposals, and other opportunities are updated and maintained via all available Business Development resources (Salesforce.com, KeyedIn, etc.)
 </li>
 <li>
 Oversee the preparation of Confidential Disclosure Agreements (CDAs), Master Service Agreements (MSAs), and associated Work Orders and Work Order Amendments
 </li>
 <li>
 Develop/maintain Business Development Operations processes
 </li>
 <li>
 Proactively identify and coordinate with Business Development on resolution of problems/issues that may jeopardize winning new business
 </li>
 <li>
 Ensure project scope of work, deliverable requirements, and project budgets are well coordinated with internal staff, helping to identify and communicate contract scope creep as early as possible
 </li>
 <li>
 Coordinate with Accounting and operational departments to ensure all billing milestones are identified, tracked, and regularly reviewed
 </li>
 <li>
 Communicate with support staff in a positive, proactive manner to ensure team objectives are met
 </li>
 <li>
 Coordinate with SVP, Business Development to discern when to involve executive management to help reconcile problems/issues with internal staff members and/or clients/sponsors
 </li>
 <li>
 Ensure the quality of all Business Development Operations deliverables prior to submission to clients/partners
 </li>
 <li>
 Coordinate with SVP, Business Development, or other Executive Leadership to determine when outside legal review of documents is required
 </li>
 <li>
 Support continuous improvement initiatives spearheaded by executive management and/or department heads
 </li>
 <li>
 Comply with Statistics &amp; Data Corporation's data integrity &amp; business ethics requirements
 </li>
 <li>
 Perform other duties as assigned
 </li>
 <li>
 Adherence to all essential systems and processes that are required at SDC to maintain compliance with business and regulatory requirements
 
 
 
 </li>
 </ul>
 The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This document is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
 
 
 
 Requirements
 
 
 
 
 Required Skills
 
 
 
 <ul>
 <li>
 Exceptional customer support skills
 </li>
 <li>
 Excellent understanding of contracts and demonstrated ability to manage contracts
 </li>
 <li>
 Ability to instill and maintain confidence in customer base
 </li>
 <li>
 Excellent leadership and management abilities
 </li>
 <li>
 Strong ability to motivate company personnel to meet project requirements within budget
 </li>
 <li>
 Solid independent, critical thinking ability and demonstrated ability to discern multiple viewpoints
 </li>
 <li>
 Familiarity with ICH Guidelines for Good Clinical Practice and Title 21 of the Code of Federal Regulations
 </li>
 <li>
 Good analytical and problem-solving skills to include excellent ability to identify and resolve problems early
 </li>
 <li>
 Keen ability to accurately discern individual and team priorities in a fast-paced work environment
 </li>
 <li>
 Solid understanding of SDC service and technology offerings and related processes
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Excellent computer skills to include strong knowledge and MS Office suite and Saleforce.com
 </li>
 <li>
 Ability to travel up to 25% of the time as needed for meetings, industry conferences, etc
 
 
 
 </li>
 </ul>
 
 Education Or Equivalent Experience
 
 
 
 <ul>
 <li>
 A bachelor's degree, preferably in engineering, applied or life sciences or business is required
 </li>
 <li>
 Four (4) years of experience in business development, account management, contracts management, or purchasing in the clinical trial industry is required
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 Why SDC
 
 
 
 SDC is a team of diversified professionals who deliver exceptional Biometric Services, Consulting, and Technology Solutions to pharmaceutical, biologic, and medical device/diagnostic companies. Since 2005 our purpose has been to partner with sponsors to provide high quality and experienced team members to develop great medicines that save lives and cure diseases in the most efficient manner possible. Our global team operates as a value partner to our clients by fulfilling their needs as our own and delivering exceptional results. We are a specialty CRO in that we provide scalable service offerings, focused services area specialists, efficient project timelines, optimal technology solutions, and proven success and experience. Our commitment to our clients is the same commitment to our employees. By offering strong benefits including competitive pay, generous time off, attainable career advances and positive work/life balance, we are able to attract some of the most talented people in the industry.
 
 
 <ul>
 <li>
 We are committed to developing our employees. We recognize achievements, provide growth opportunities and career advancement, offer a flexible work schedule, engaging work culture and employee benefits
 </li>
 <li>
 We are passionate about our company culture. Our recognition program is directly tied to our core values of Energy, Integrity, Engagement, Innovation, Ownership, and Commitment
 </li>
 <li>
 We strive to provide a place of belonging to our employees with fun and engaging activities from SDC's culture club
 </li>
 <li>
 We are constantly growing and innovating to support our client and employee needs. Global in nature, we bring diverse perspectives enabling our growth in this ever-evolving industry
 </li>
 <li>
 With a proven track record, SDC has been successfully executing client clinical programs since 2005
 
 
 
 </li>
 </ul>
 Take a look at how you can join our team!
 
 
</div>

Manager, Business Operations

Treebo Hospitality Ventures

<div>
 
 About The Company
 
 
 
 Treebo Hospitality Ventures is India&rsquo;s most loved brand and one of the largest chains in the budget segment of
 
 
 hospitality. With a network of 850+ hotels across 120+ cities, Treebo offers travellers the unprecedented value
 
 
 proposition of high-quality stays at affordable prices wherever they go. We are proud of putting dignity back
 
 
 into budget travel where earlier the traveller was forced to contend with poor quality and hygiene.
 
 
 Treebo Hospitality Ventures masterfully combines engineering prowess with deep hospitality expertise. Our
 
 
 operational ethos is clear and focused from Treebo Club, an innovative distribution platform and extremely
 
 
 rewarding loyalty programme to Hotel Superhero, a cutting-edge SaaS solution and a comprehensive hotel
 
 
 management software.
 
 
 With a strong technological foundation and a passion for hospitality, THV aims to deliver exceptional
 
 
 experiences across our diverse portfolio. Our range of brands&mdash;Itsy Hotels, Treebo, Treebo Premium and
 
 
 Medalio&mdash;provides a symphony of choices that blend quality, comfort and affordability.
 
 
 Treebo is a Great Places to Work certified organisation. We take immense pride in our culture which is built on
 
 
 a strong foundation of 7 values. Some of these values include - &ldquo;Exhibit Owner Mindset&rdquo; and &ldquo;Have the
 
 
 humility and hunger to learn and help learn&rdquo;, amongst others. We strongly believe in offering our people -
 
 
 &ldquo;Treebs&rdquo;, as they are called - unmatched opportunities to learn and grow. If you&rsquo;re looking to work at a place
 
 
 that is built on strong fundamentals of business and professional conduct, Treebo is the place for you.
 
 
 
 About The Role
 
 
 
 As an Area General Manager, you will be responsible for executing the company&rsquo;s strategic vision of
 
 
 democratizing the joy of travel. You will be responsible for a given area and the portfolio there in to ensure
 
 
 highest levels of guest experience, product quality and business &amp; profitability of the assets. While managing
 
 
 the operations and enabling sales for your portfolio, you will also drive the expansion of our hotel portfolio
 
 
 across your area and beyond through your network. This is a mission critical role that requires a perfect
 
 
 balance of delivering operational excellence, relationship management, and a business development mindset.
 
 
 Key Responsibilities -
 
 
 <ul>
 <li>
 Operational Excellence
 </li>
 <li>
 Oversee day-to-day operations across multiple hotel properties in your area, ensuring adherence to
 
 
 </li>
 </ul>
 brand standards and service benchmarks
 
 
 <ul>
 <li>
 Drive compliance with Treebo's brand standards and SOPs, health and safety guidelines, and service
 
 
 </li>
 </ul>
 quality norms
 
 
 <ul>
 <li>
 Conduct audits, quality assurance checks, and drive corrective/preventive actions through hotel partners
 
 
 </li>
 </ul>
 to maintain Treebo standards
 
 
 <ul>
 <li>
 Act as the key liaison between the company and hotel partners, ensuring seamless coordination and
 
 
 </li>
 </ul>
 timely issue resolution
 
 
 <ul>
 <li>
 Monitor and enhance overall guest satisfaction by ensuring prompt and effective service recovery
 
 
 </li>
 </ul>
 mechanisms
 
 
 <ul>
 <li>
 Business Development &amp; Growth
 </li>
 <li>
 Identify, evaluate, and onboard new hotel properties to expand the company&rsquo;s portfolio within the
 
 
 </li>
 </ul>
 assigned area
 
 
 <ul>
 <li>
 Negotiate terms of the agreement and ensure complete alignment with Treebo's operating procedures
 
 
 </li>
 </ul>
 before onboarding any hotel
 
 
 <ul>
 <li>
 Collaborate with the central business development team to oversee launch process of the signed
 
 
 </li>
 </ul>
 properties
 
 
 <ul>
 <li>
 Sales &amp; MICE
 </li>
 <li>
 Drive regional sales performance by collaborating with internal sales teams and property owners to
 
 
 </li>
 </ul>
 achieve revenue targets for your portfolio
 
 
 <ul>
 <li>
 Identify and push sales POCs to close MICE deals for your portfolio properties
 </li>
 <li>
 Support pricing, promotions, and campaigns to drive business at the property level
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 Engage with local corporate clients, event organizers, and travel planners to push business to your
 
 
 </li>
 </ul>
 portfolio if needed
 
 
 <ul>
 <li>
 Team &amp; Partner Management
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 Lead, mentor, and develop on-ground portfolio hotel teams to deliver exceptional guest experience in the
 
 
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 </ul>
 segment
 
 
 <ul>
 <li>
 Train hotel staff in brand values, SOPs, and customer service skills to ensure consistency
 </li>
 <li>
 Build strong relationships with hotel owners and partners to foster collaboration and long-term
 
 
 </li>
 </ul>
 association
 
 
 What Are We Looking For -
 
 
 <ul>
 <li>
 Strong communication, leadership, and stakeholder management skills.
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 <li>
 4&ndash;6 years of experience in hospitality management with demonstrated success in both operations and
 
 
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 </ul>
 business development.
 
 
 <ul>
 <li>
 Proven experience in property acquisition and/or sales in hospitality.
 </li>
 <li>
 Knowledge and experience in the MICE segment is highly desirable.
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 <li>
 Analytical mindset with problem-solving and decision-making capabilities.
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 <li>
 Ability to thrive in a dynamic, fast-paced environment.
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 <li>
 Willingness to travel extensively within the assigned geography.
 </li>
 <li>
 Entrepreneurial approach with a strong focus on execution and accountability.
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 </ul>
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Manager - Operations - Hyderabad

<div>
 
 Company Description
 
 
 
 WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
 
 
 
 Job Description
 
 
 
 Good Communication Skills (Written) Typing Speed of 25 WPM + 90% Accuracy. Should be able to work in Shifts. Should be ok to work from Office in HYD. No prior work experience required Also, Preferably with experience in Shipping and Logistics / Back Office Understanding its nuance
 
 
 
 Qualifications
 
 
 
 Graduation
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Associate- Ops

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