area manager, fulfillment center operations Jobs in Hyderabad

area manager, fulfillment center operations

bpo-operations manager (healthcare) Jobs in Hyderabad

bpo-operations manager (healthcare)

business operations associate Jobs in Hyderabad

business operations associate

engineering operations manager Jobs in Hyderabad

engineering operations manager

head of operations

manager of operations

VXI Global Solutions

<div>
 
 
 Job Summary:
 
 
 
 The position is responsible for managing day-to-day operations and execution of programs. It involves supervising multiple Senior/Team Leads (4&ndash;8 direct reports) and ensuring operational performance, client satisfaction, and achievement of program metrics. Depending on the program size, the role may oversee a single Line of Business (LOB) or multiple programs.
 
 
 
 Key Responsibilities:
 
 
 
 
 1. Analysis
 
 
 
 Manages call center operations by reviewing and analyzing reports, records, and data to ensure that quality, efficiency, and productivity standards/targets are met. Metrics may vary as per client directives and are outlined in Operations Performance Expectations.
 
 
 
 2. Reporting
 
 
 
 Analyzes reports from multiple sources (client-based or internally generated). Attention to detail is crucial, and the role holds Operations or other departments accountable for necessary improvements. Responsible for delivering reports to both external clients and internal business leaders.
 
 
 
 3. Goal-Setting
 
 
 
 Sets operational goals and business objectives. Translates these into actionable items across all levels&mdash;from Group/Shift Managers to Team Managers. Includes setting or recommending topics for pre-/post-shift meetings, discussing goals, trends, action plans, and conducting comprehension checks.
 
 
 
 4. Strategy Development
 
 
 
 Supports the Operations Director in formulating long-term sales and quality strategies based on continuous needs assessment and feedback from Operations and Quality Monitoring processes.
 
 
 
 5. Process Monitoring
 
 
 
 Monitors calls and provides feedback using approved processes and tools (e.g., Tri-Level Coaching, Call Observation/Looping Forms) to Operations Managers, Group Managers, and Team Managers.
 
 
 
 6. Discipline &amp; Compliance
 
 
 
 Ensures strict adherence to company processes and policies. May initiate corrective actions for performance gaps and analyze trend data to coach Group and Team Managers accordingly. Involves managing programs like A-Bay and implementing Performance Improvement Plans.
 
 
 
 7. Communication
 
 
 
 Effectively communicates program updates and strategic plans to the Operations Manager and broader operations team. Updates may include leadership changes, sales strategies, business announcements, and HR policies. Requires a sound understanding of the overall business and company-related developments.
 
 
 
 8. Client Interfacing
 
 
 
 Maintains regular interactions with clients in coordination with Client Services and the Operations Director. Engagements include call calibrations, performance reviews, and daily summaries. Meeting client deadlines is critical.
 
 
 
 9. Performance Management
 
 
 
 Assists in conducting performance reviews, identifies root causes of performance gaps, and recommends actionable improvement plans. Focuses on key metrics such as Close Rate, Advance Product Take Rate, Package Penetration, AHT, and Quality. Reviews are conducted through scorecards or one-on-one sessions as needed.
 
</div>

BPO-Operations Manager (Healthcare)

Amazon

<div>
 
 Description
 
 
 
 <ul>
 <li>
 You are capable of managing a team where the problem, opportunity, and strategy are defined.
 </li>
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 You are responsible for goals in an area where the strategy is already defined.
 </li>
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 You use your subject matter expertise and knowledge to decide which actions to take, who will take them on, and in what priority order to meet short-term goals. You may need coaching on management skills
 </li>
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 You provide tactical management; however, you are learning to be strategic. You are a tactical manager; ensuring each individual on your team has the right level of support to meet your operational and development objectives.
 </li>
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 You attract and hire bar raising talent who bring needed skills and expertise to the team.
 </li>
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 You are responsible for the day-to-day delivery of the team as well as the management of the employees that report to you. You set the example for LPs.
 </li>
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 You effectively communicate your team&rsquo;s mission, vision, and priorities and help your reports see how their work contributes to organization goals and makes a positive difference for your customers. You hold regular team meetings to facilitate these conversations and proactively offer a forum for open discussion.
 </li>
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 You establish and own customized onboarding plans for new members of your team that help them learn the programs/products/tech, processes, and expectations in their role through rapid exposure and skill growth and development.
 </li>
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 You understand the skills, strengths, and opportunities on your team.
 </li>
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 You facilitate career growth conversations to recognize strengths, provide constructive feedback on opportunity areas, and align individual goals and work assigned to areas of interest. You identify mentors and supportive stakeholders to partner with your employees based on shared areas of interest.
 </li>
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 You lead your team to deliver results.
 </li>
 <li>
 You establish the right team structure to respond to customer needs and business goals as well as operational/developmental objectives.
 </li>
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 You identify risks and bring them to the attention of your manager, customers, or stakeholders with plans for mitigation before they become roadblocks. You know when to escalate.
 </li>
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 You lead your team to deliver results and manage difficult problems, mitigate risks, and decide if you can handle or need to escalate.
 </li>
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 You are able to reach consensus on approach to meet business needs.
 </li>
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 You make sure your team(s) are operating properly, meeting SLAs, and delivering results by driving the right customer outcomes.
 </li>
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 You audit employee work to make sure results are high quality.
 </li>
 <li>
 You manage difficult problems/efforts, identify and mitigate immediate risks before they become roadblocks and decide if you can handle or need to escalate. You make trade-offs: time vs. quality vs. resources.
 </li>
 <li>
 You genuinely recognize success by giving credit to all employees who contributed.
 </li>
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 You drive constructive discussions and dive deeply into the details. You seek diverse points of view and integrate that feedback into your decisions. You provide guidance, resources, and processes to help your team think and implement org-wide.
 </li>
 <li>
 You actively manage your team&rsquo;s commitments, recognizing that their ability to meet every expectation will at times be constrained.
 </li>
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 You are able to lead a team of employees tasked with building, implementing, and managing difficult problems/solutions.
 </li>
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 Your team has contributed to building, implementing, and managing a solution.
 </li>
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 You dive into details, ask the right questions, and drive the right customer outcomes.
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 You have a solid understanding of the design approaches and technologies/products/policies/processes/mechanisms utilized in your team.
 </li>
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 You prioritize and are responsible for root cause resolution, enhancements, automated testing, and other projects that improve the customer experience(s), quality, and the team environment.
 </li>
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 You identify and optimize workflows and best practices for operational excellence.
 </li>
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 You prioritize root cause resolution, process improvements, and operational excellence. You partner with teams to improve mechanisms and drive enhancements.
 </li>
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 You seek and/or support representation and equity for marginalized voices within organizational systems, assessing barriers to authentic contribution or participation.
 </li>
 <li>
 You demonstrate a willingness to challenge the status quo.
 
 
 </li>
 </ul>
 Key job responsibilities
 
 
 <ul>
 <li>
 You lead your team to deliver results.
 </li>
 <li>
 You establish the right team structure to respond to customer needs and business goals as well as operational/developmental objectives.
 </li>
 <li>
 You identify risks and bring them to the attention of your manager, customers, or stakeholders with plans for mitigation before they become roadblocks. You know when to escalate.
 </li>
 <li>
 You lead your team to deliver results and manage difficult problems, mitigate risks, and decide if you can handle or need to escalate.
 </li>
 <li>
 You are able to reach consensus on approach to meet business needs.
 </li>
 <li>
 You make sure your team(s) are operating properly, meeting SLAs, and delivering results by driving the right customer outcomes.
 </li>
 <li>
 You audit employee work to make sure results are high quality.
 </li>
 <li>
 You manage difficult problems/efforts, identify and mitigate immediate risks before they become roadblocks and decide if you can handle or need to escalate. You make trade-offs: time vs. quality vs. resources.
 </li>
 <li>
 You genuinely recognize success by giving credit to all employees who contributed.
 </li>
 <li>
 You drive constructive discussions and dive deeply into the details. You seek diverse points of view and integrate that feedback into your decisions. You provide guidance, resources, and processes to help your team think and implement org-wide.
 </li>
 <li>
 You actively manage your team&rsquo;s commitments, recognizing that their ability to meet every expectation will at times be constrained.
 
 
 </li>
 </ul>
 
 About The Team
 
 
 
 Artificial General Intelligence Data Services (AGI DS) mission is to provide high-quality labelled data at high-speed and low-cost for machine learning (ML) technologies.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree or higher (Any Stream)
 </li>
 <li>
 Previous experience as an Operations, Project or Program Manager directly managing and developing Data Associates
 </li>
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 Experience in understanding performance metrics and developing them to measure progress against key performance indicators
 </li>
 <li>
 Proficiency verbal and written communication skills in English
 </li>
 <li>
 Experience with process improvement/quality control tools and methods
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 Master&rsquo;s Degree
 
 
 <ul>
 <li>
 Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues
 </li>
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 Excellent communication, strong organizational skills and very detail-oriented
 </li>
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 Leadership experience in coaching and performance management
 </li>
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 Experience in managing process and operational escalations
 </li>
 <li>
 Experience with aspects of speech and language technology
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ADCI HYD 16 SEZ
 
 
 Job ID: A3065047
</div>

Operations Manager, Ring

Cubic Corporation

<div>
 
 Business Unit:
 
 
 
 Cubic Transportation Systems
 
 
 
 Company Details:
 
 
 
 When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people&rsquo;s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.
 
 
 We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.
 
 
 
 Job Details:
 
 
 
 
 JOB SUMMARY:
 
 Engineering Operations Manager should oversee the efficiency and effectiveness of engineering projects, programs, teams, and processes. Focus on optimizing workflows, resource allocation, and project execution, ensuring projects are delivered on time and within budget while maintaining quality and safety standards. Should work on improving operational processes, fostering collaboration, and managing budgets
 
 
 
 ESSENTIAL DUTIES AND RESPONSIBILITIES
 
 
 :
 
 
 
 <ul>
 <li>
 Efficiency and Effectiveness: Achieve a minimum of 95% adherence to daily engineering operations KPIs.
 </li>
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 Best Practices and Standards: Implement at least three new best practices annually, with a 90% compliance rate across teams.
 </li>
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 Process Improvement: Increase productivity by 15% through streamlined processes within the first year.
 </li>
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 Budget and Resource Management: Maintain engineering budgets within 5% variance and ensure 100% resource allocation efficiency.
 </li>
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 Code Quality: Metrics such as code coverage, cyclomatic complexity, and code duplication help ensure the maintainability and reliability of the codebase.
 </li>
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 Bug Fix Rate and Time to Resolution: Tracks the number of bugs fixed and the average time taken to resolve them, indicating the team's responsiveness to issues.
 </li>
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 Feature Delivery Rate: Measures the speed at which new features or enhancements are delivered to customers, reflecting the team's productivity.
 </li>
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 On-time Delivery: The percentage of projects or features delivered on schedule, which is crucial for meeting business timelines.
 </li>
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 Deployment Frequency: The number of deployments to production, indicating the team's ability to deliver updates and improvements continuously.
 </li>
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 Customer Satisfaction: Often measured through Net Promoter Score (NPS) or customer feedback, this KPI reflects the end-users' satisfaction with the product.
 </li>
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 Team Velocity: The amount of work a team can complete in each period, usually measured in story points or tasks.
 </li>
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 Cycle Time: The time taken from the start of work on a feature until it is delivered, helping to identify bottlenecks in the development process.
 
 
 
 </li>
 </ul>
 
 BACKGROUND AND EXPERIENCE:
 
 
 
 
 Required:
 
 
 
 <ul>
 <li>
 B.Tech engineering, computer science, or related field, or equivalent years of professional experience.
 </li>
 <li>
 Eight (8)+ years of experience in engineering operations.
 </li>
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 A proven track record of leading teams and projects successfully to meet required milestones and objectives, including setting objectives, performance management, development, and cost controls.
 </li>
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 Result-oriented and capable of delegating responsibility to Software Development Supervisors to lead a project, including developing concepts, objectives, resource requirements, and cost controls.
 </li>
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 Up-to-date knowledge of software engineering, programming languages, and technologies.
 </li>
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 Effective decision maker with the ability to consider the impact and take accountability for decisions made.
 </li>
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 Proven track record of problem-solving and effective resolution with the ability to define test schedules and data requirements.
 </li>
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 Able to prepare reports, manuals, procedures, and status reports.
 </li>
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 Self-motivated, pragmatic with the ability to motivate and lead others to achieve individual and shared goals.
 </li>
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 Excellent written and verbal communication skills with the ability to communicate effectively at all levels.
 </li>
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 Excellent interpersonal skills with a willingness to share knowledge, coach, and collaborate effectively with individuals and other departments.
 </li>
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 Strong organization and planning skills with the ability to handle multiple projects and undertake new tasks quickly.
 </li>
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 Diligent, with attention to detail. Able to problem solve and find effective and timely resolutions.
 </li>
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 Ability to travel, may need to work occasionally at other company sites.
 
 
 
 </li>
 </ul>
 
 Desired:
 
 
 
 <ul>
 <li>
 Previous experience with Cubic products.
 </li>
 <li>
 Experience working with transportation technology or other similar industries.
 
 
 
 </li>
 </ul>
 
 CONDITION OF EMPLOYMENT:
 
 Should successfully clear background verification checks.
 
 
 
 The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need.
 
 
 
 
 Worker Type:
 
 
 
 Employee
 
 
</div>

Engineering Operations Manager

Randstad India

<div>
 
 Exciting Opportunity in Hyderabad for Head of Operations at a Printing and Packaging company!
 
 
 
 
 
 Key Qualifications:
 
 
 
 
 
 
 
 <ul>
 <li>
 Seeking a seasoned Head of Operations to lead end-to-end corrugation manufacturing operations with expertise in P&amp;L management.
 </li>
 <li>
 Ideal candidate should have extensive experience in managing high-speed manufacturing environments, focusing on operational excellence, cost optimization, and team leadership.
 </li>
 <li>
 Engineering, Production, Industrial Engineering, or equivalent degree preferred; MBA is a plus.
 </li>
 <li>
 Minimum 15 years of experience in corrugation manufacturing, with at least 5 years in a leadership role.
 </li>
 <li>
 Demonstrated ability to oversee large teams and complex operations.
 </li>
 </ul>
 
 
</div>

Head of Operations

Nomiso

<div>
 
 
 
 About NomiSo India:
 
 
 Nomiso is a product and services engineering company. We are a team of Software Engineers, Architects, Managers, and Cloud Experts with expertise in Technology and Delivery Management.
 
 
 Our mission is to Empower and Enhance the lives of our customers through simple solutions for their complex business problems.
 
 
 At NomiSo, we encourage entrepreneurial spirit - to learn, grow and improve. A great workplace thrives on ideas and opportunities. That is a part of our DNA. We&rsquo;re in pursuit of colleagues who share similar passions, are nimble, and thrive when challenged. We offer a positive, stimulating, and fun environment &ndash; with opportunities to grow, a fast-paced approach to innovation, and a place where your views are valued and encouraged.
 
 
 We invite you to push your boundaries and join us in fulfilling your career aspirations!
 
 
 
 
 
 
 
 What You Can Expect from Us:
 
 
 
 
 We work hard to provide our team with the best opportunities to grow their careers. You can expect to be a pioneer of ideas, a student of innovation, and a leader of thought. Innovation and thought leadership is at the center of everything we do at all levels of the company. Let&rsquo;s make your career great!
 
 
 
 
 
 
 
 Position Overview:
 
 
 
 
 The purpose of this role is to increase revenue, maximize process efficiency &amp; cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms
 
 
 
 Strategy Planning with Senior Stakeholders
 
 
 <ul>
 <li>
 Collaborate with leaders to provide strategic and operational plans associated with the account
 </li>
 <li>
 Plan the strategy for the coming months and quarters based on the forecast pipeline
 </li>
 <li>
 Ensure a deep enough understanding of clients&rsquo; individual experiences to head off potential issues before they become problems
 </li>
 </ul>
 
 
 Contract compliance &amp; adherence
 
 
 <ul>
 <li>
 Ensure all SLA parameters are met in the account and identify areas for improvement
 </li>
 <li>
 Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines and their impact to revenue realization and cost
 </li>
 </ul>
 
 
 Delivery governance in the account
 
 
 <ul>
 <li>
 Monitor and review dashboards/ MIS across accounts to track progress and identify potential red flags
 </li>
 <li>
 Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders
 </li>
 <li>
 Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage
 </li>
 <li>
 Monitor Leakage across the lifecycle and implement improvements to reduce leakages.
 </li>
 </ul>
 
 
 Invoicing
 
 
 <ul>
 <li>
 Ensure accurate, timely submission of invoices and compliance in line with client agreements and internal policies.
 </li>
 <li>
 Provide information required and resolve any invoicing issues raised by the client
 </li>
 <li>
 Monitor and track collections
 </li>
 </ul>
 
 
 Budgeting, Expense Tracking and Process Optimization
 
 
 <ul>
 <li>
 Assume responsibility of budgeting and tracking expenses
 </li>
 <li>
 Review and refine operational workflows to reduce inefficiencies and enhance productivity.
 </li>
 </ul>
 
 
 Reporting
 
 
 <ul>
 <li>
 Conduct variance analysis to explain deviations between forecasted and actual revenue.
 </li>
 <li>
 Collect and analyze statistics (costs, customer service metrics etc.)
 </li>
 <li>
 Develop dashboards, reports, and KPIs to measure revenue performance and trends.
 </li>
 </ul>
 
 
 Ensure outstanding performance against key metrics mentioned in the agreement
 
 
 
 
 Regular cadence around contract compliance
 
 
 <ul>
 <li>
 Evaluate performance with key metrics (accuracy, customer service metrics etc.)
 </li>
 <li>
 Set direction for the team, track progress against targets through regular cadence calls and course correct as require
 </li>
 <li>
 Drive the focus of the team on quality and adherence to contract compliance processes
 </li>
 <li>
 Drive and implement structured cadence around quality, both process and transactional
 </li>
 <li>
 Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed
 </li>
 <li>
 Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc.
 </li>
 </ul>
 
 ͏
 
 Resource Allocation &amp; Retention
 
 
 <ul>
 <li>
 Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
 </li>
 <li>
 Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery
 </li>
 <li>
 Optimize manpower and minimize leakages by working closely with delivery head
 </li>
 <li>
 Ensure retention by offering relevant trainings and certifications of all allocated resources
 </li>
 <li>
 Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team
 </li>
 <li>
 Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects.
 </li>
 </ul>
 <li>
 </li>
 
 
 Must Have skills:
 
 
 <ul>
 <li>
 Experience: 6&ndash;10 years in Revenue Operations, Sales Operations, or Financial Operations, preferably in the IT/Technology sector.
 </li>
 <li>
 Strong in Excel or equivalent skills
 </li>
 <li>
 Technical Skills: Proficiency in any CRM and analytics tools (Excel Sheet, etc.) including designing reports
 </li>
 <li>
 Strong knowledge of revenue / cost recognition policies and compliance requirements.
 </li>
 <li>
 Exceptional analytical and problem-solving skills, with attention to detail.
 </li>
 <li>
 Proven ability to communicate effectively with cross-functional teams and senior leadership.
 </li>
 </ul>
 
 
 
 
 
 Qualification:
 
 Education: Bachelor&rsquo;s degree in Finance, Accounting, Business Administration, or a related field (MBA preferred).
 
 
 
</div>

Operations Manager

Genpact

<div>
 
 
 Fresher - Enterprise Operations Center (EOC)
 
 
 
 
 Experience: Fresher
 
 
 
 
 Location: Hyderabad
 
 
 
 
 Very good communication skills required
 
 
 
 
 Only Immediate Joiners.
 
 
 
 
 
 
 Genpact is hiring for the role of EOC Principal Consultant involves monitoring and addressing alerts, changes, and maintenance, requiring ITIL principles, CAB process knowledge, and network device configuration. The candidate must handle P1, P2 Bridges and ensure quick resolution of business-impacting issues.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 &middot; Monitor and address alerts, changes, and maintenance.
 
 
 &middot; Handle tech and non-tech bridges, including P1 and P2 issues.
 
 
 &middot; Collaborate with Major Incident Management for business-impacting issues.
 
 
 &middot; Ensure SLA compliance and proper logging in ITSM tools.
 
 
 &middot; Manage tickets through their lifecycle, from creation to resolution.
 
 
 &middot; Raise tickets with carriers and coordinate issue resolution.
 
 
 &middot; Identify opportunities to automate repetitive tasks.
 
 
 &middot; Participate in 24x7x365 rotational support for production systems.
 
 
 
 
 
 
 Qualifications we seek in you!
 
 
 
 &middot; Experience with ServiceNow and incident management processes.
 
 
 &middot; Knowledge of change implementation and its impact on alerts.
 
 
 &middot; Proficient with tools like SolarWinds, New Relic, Bluecat, Akamai, and PowerShell.
 
 
 &middot; Ability to collaborate and communicate with cross-functional teams and ISPs.
 
 
 &middot; Understanding of ITIL standards and ticket prioritization
 
 
 &middot; Analyze issues and determine appropriate actions to guide clients or associates toward a timely resolution.
 
 
 
 
 
 
 Preferred Qualifications/ Skills
 
 
 
 &middot; Good Communication skills.
 
 
 &middot; Experience handling tech and non-tech bridges, including P1 and P2 issues.
 
 
 &middot; Experience in a team-oriented, collaborative environment.
 
 
 &middot; Strong analytical skills to guide timely issue resolution.
 
 
 
</div>

Fresher - Enterprise Operations Center

Oracle

<div>
 
 Job Description
 
 
 
 As a senior manager of the network operations team in India, you will manage a team of network engineers responsible for supporting 24x7 network operations of Oracle's Cloud Infrastructure. As part of its responsibilities, the team monitors and manages the physical network infrastructure across all the data centers and regions to ensure high service availability and meet business needs, service level agreements (SLAs), and customer satisfaction and service excellence.
 
 
 An ideal candidate for this position will have experience leading and managing network engineers in a large organization. Ability to work effectively with cross-functional teams, including network engineers and other technical groups. Demonstrate experience managing cloud network operations or global network deployments. You should be comfortable supporting distributed systems that interact with various services. Work comfortably in a collaborative, agile environment, and be excited to learn. You can provide direction and structure for your teams and mentor engineers and performance calibrations.
 
 
 Do you thrive in a fast-paced environment and want to be integral to a truly talented team? Join us!
 
 
 Career Level - M3
 
 
 
 Responsibilities
 
 
 
 
 Roles and Responsibilities:
 
 
 
 The Senior Network Operations Center Manager will help expand and lead our network operations center in India. The role will lead a team of network engineers to support 24x7 network operations of Oracle&rsquo;s Cloud Infrastructure as part of the Global Network Operations Center organization.
 
 
 <ul>
 <li>
 Develop a team of highly skilled network operations engineers
 </li>
 <li>
 Ensure network infrastructure operational health and high service availability to meet business needs and customer satisfaction
 </li>
 <li>
 Ensure appropriate coverage to meet business needs and Service Level Agreements (SLAs) and to achieve excellence in customer service and satisfaction.
 </li>
 <li>
 Develop, implement, and continually refine and improve network operations, NOC procedures, standards, and policies to conform to best practices and SLAs
 </li>
 <li>
 Develop, implement, and continually refine and improve incident and problem management procedures and documentation to align network operations with best practices and address triage/analysis, response, resolution, escalation, and communication.
 </li>
 <li>
 Develop, implement, and continually refine processes to control and coordinate all changes to a production environment into a Change Control/Management Procedure.
 </li>
 <li>
 Coordinate with other engineering areas and business stakeholders on technology deployments, system upgrades, and maintenance outages.
 </li>
 <li>
 Develop and implement a NOC performance measurement framework to facilitate feedback and scoring of team members on issues such as communication and technical skills.
 </li>
 <li>
 Identify, measure, benchmark, analyze and perform regular reviews of capacity reports and performance metrics, e.g., service availability, ticket volume, resolution rate, time to respond, time to resolution, change volume, and customer survey results.
 </li>
 <li>
 Analyze results for trends, process improvement opportunities, and staff training needs and take appropriate action to improve results.
 </li>
 <li>
 Encourage communication of new ideas, solutions, suggestions, and problems.
 </li>
 <li>
 Review for appropriate action or implementation. Participate in continuous learning and professional development.
 
 
 
 </li>
 </ul>
 
 Mandatory qualifications:
 
 
 
 <ul>
 <li>
 10+ years of experience delivering and operating large-scale, highly available production network environments (large cloud, ISP, or service provider)
 </li>
 <li>
 5-10 years of experience in an engineering and operations management role
 </li>
 <li>
 Experience in a technical leadership and management role.
 </li>
 <li>
 Experience driving hiring, onboarding new engineers, and ongoing performance management.
 </li>
 <li>
 Excellent organizational, verbal, and written communication skills.
 </li>
 <li>
 Experience working with large data sets and making data-driven analytical decisions.
 </li>
 <li>
 Excellent judgment in influencing product roadmap direction, features, and priorities.
 </li>
 <li>
 Experience planning, tracking, and executing projects using appropriate tools (Detailed Project Plans, Action/Risk tracking, etc.).
 </li>
 <li>
 Bachelor&rsquo;s degree in Network Engineering, Computer Science, Electrical/Hardware Engineering, or a related field.
 
 
 
 </li>
 </ul>
 
 Preferred Qualifications:
 
 
 
 Prior experience with large-scale cloud network infrastructure and data center operations
 
 
 
 Qualifications
 
 
 
 Career Level - M3
 
 
 
 About Us
 
 
 
 As a world leader in cloud solutions, Oracle uses tomorrow&rsquo;s technology to tackle today&rsquo;s challenges. We&rsquo;ve partnered with industry-leaders in almost every sector&mdash;and continue to thrive after 40+ years of change by operating with integrity.
 
 
 We know that true innovation starts when everyone is empowered to contribute. That&rsquo;s why we&rsquo;re committed to growing an inclusive workforce that promotes opportunities for all.
 
 
 Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
 
 
 We&rsquo;re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
 
 
 Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans&rsquo; status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
</div>

Senior Manager, Global Network Operations Center

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