area manager operations - bangalore Jobs in Mangaluru

area manager operations - bangalore

assistant manager

assistant manager - hr

assistant manager - project management Jobs in Mangaluru

assistant manager - project management

assistant manager global wms & tms Jobs in Mangaluru

assistant manager global wms & tms

manager of operations

Intuit

<div>
 
 Overview
 
 
 
 The Manager 2, HR experience and operation is responsible for day-to-day operations, oversight and governance of the ROW countries of HRDS, Onboarding, Offboarding, HR Compliance(india) portfolio within the Global PACE organization. This role is also responsible for leading and fostering proactive collaboration with customers and key internal and external business partners while driving operational excellence throughout the service delivery model. The leader for this role must demonstrate and have a proven track record for pre and post audits and reviews that lead to accurate and compliant HR operations. Strong background with and working knowledge of workday technial/funcation, in person onboarding/offboarding and india HR compliance includes labor compliance and applicable end-to-end activities encompassing HR operations.
 
 
 Must be able to work through ambiguity, be self-motivated with the ability to piece together facts and data necessary in order to identify issues, propose resolutions, make decisions and operationalize necessary change to improve operations and service delivery. This leader must have a strong end-to-end mindset and understanding for all HR operations, including the up and downstream impacts to various systems/application. A focus on continuous process improvement, through SOPs, systems, integrations, etc. is key to ensuring our HR operations remain cutting edge while our service delivery continues to delight our customers.
 
 
 To be successful in this role, the Manager 2, HR Experience &amp; Operations must be a subject matter expert
 
 
 <ul>
 <li>
 Extensive knowledge of the Workday HRMS system, including functional, technical, and end-to-end processes.
 </li>
 <li>
 Experience managing or designing the full lifecycle of employee and intern onboarding (in-person/virtual) and offboarding for India and international locations.
 </li>
 <li>
 Comprehensive understanding of India HR compliance, including India labor laws, Shops and Establishment Act, and regulations related to gratuity, bonus, and minimum wages.
 </li>
 <li>
 Experience with vendor compliance
 
 
 </li>
 </ul>
 What you'll bring
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree with 14+ years of relevant managerial HR Operations experience ( HRMS system, Onboarding/off boarding, HR Compliance)
 </li>
 <li>
 12+ years of experience in data analytics
 </li>
 <li>
 8 +yrs of experience in managing people.
 </li>
 <li>
 Experience with workday technical and functional, Sales Force systems are highly preferred.
 </li>
 <li>
 FTC Employee Life Cycle at Manager level experience is a must
 </li>
 <li>
 Excellent interpersonal, oral and written communication skills.
 </li>
 <li>
 Exceptional organizational, analytical, research and problem-solving skills
 </li>
 <li>
 Ability to manage time, prioritize deliverables, multi-task and work under pressure in a dynamic work environment.
 </li>
 <li>
 Demonstrated ability to hold information confidential with excellent judgment
 </li>
 <li>
 Apply documented rules, past practices, or instructions on an independent level.
 </li>
 <li>
 Ability to work in a fast-paced, agile environment.
 </li>
 <li>
 Ability to process and connect the information in times of ambiguity.
 </li>
 <li>
 Strong organization, time management and task prioritization skills
 </li>
 <li>
 Adaptive critical thinking, judgement, and analytical skills
 </li>
 <li>
 Bachelor's degree or work experience equivalent
 </li>
 <li>
 In-depth exposure to HR statutory compliances under CLRA
 </li>
 <li>
 Intermediate to advanced analytical skillset, including the use of Excel, Alteryx and/or other tools
 
 
 </li>
 </ul>
 How you will lead
 
 
 <ul>
 <li>
 Organize and lead staff ensuring a fully efficient HR operation.
 </li>
 <li>
 Review and audit current processes to ensure compliance, while recommending and implementing changes where needed.
 </li>
 <li>
 Lead the internal or external audits and review of records, employee data, SOX, and other employee related documentation.
 </li>
 <li>
 Respond to complex payroll related inquiries from employees and/or key stakeholders.
 </li>
 <li>
 Research and produce complex reports which may require in-depth analysis
 </li>
 <li>
 Lead work and provide direction for transitions in mergers, acquisitions, and divestitures.
 </li>
 <li>
 Communicate effectively with various levels of management to ensure a high level of customer support and positive customer interactions.
 </li>
 <li>
 Ensuring department&rsquo;s ability to meet all company deadlines and annual performance goals.
 </li>
 <li>
 Manage vendors and system providers including compliance with service level agreements.
 </li>
 <li>
 Responsible for tracking and testing of legislative/regulatory changes, application enhancements, and system modifications.
 </li>
 <li>
 Support execution of SOX controls as well as internal, external audits.
 </li>
 <li>
 Manage, coach and develop team members.
 </li>
 <li>
 Conduct ongoing training for HRDS/onboarding/offboarding/comliance staff to ensure productivity and knowledge of overall processes are maintained and improved.
 </li>
 <li>
 Consult with internal customers and evaluate data and reports to help identify and assist in solving HR-related issues and business needs.
 </li>
 <li>
 Drive 100% HR Compliances and Labor compliances of vendor FTCs
 </li>
 <li>
 Understands the importance of change management to facilitate the transition to new technology and processes.
 </li>
 <li>
 Ensures compliance with data privacy regulations and best practices.
 </li>
 <li>
 Provides day-to-day advice, interpretation, and support to People &amp; Places departments regarding the application of human resources policies, guidelines, procedures, and best practices.
 </li>
 <li>
 Audit all data entries done by team members, thus ensuring 100% accuracy and SOX compliance on transactions made in HRMS tool.
 </li>
 <li>
 Complete root cause analysis on errors and advise on corrective and preventive actions using any of the available tools.
 </li>
 <li>
 End to end On-boarding &amp; Off-boarding process knowledge.
 </li>
 <li>
 Experience in HR Labour compliance includes S&amp;D, CLRA and vendor compliance, reporting and lodgements.
 </li>
 <li>
 Creating and maintaining reports, reporting tools, and templates, maintain information security and confidentiality.
 </li>
 </ul>
</div>

Manager 2, HR Experience and Operations

Awign

<div>
 
 Job Overview
 
 
 
 General Manager - Operations will be a pivotal figure in overseeing and enhancing the operational processes of our B2B service marketplace. This role requires a strong background in B2B operations, including marketplace management, and a proven ability to drive operational excellence while maintaining high client satisfaction.
 
 
 
 Primary Responsibilities
 
 
 
 <ul>
 <li>
 Operational Strategy: Develop and implement strategic plans to optimize service delivery, marketplace performance, and operational efficiency.
 </li>
 <li>
 Team Leadership: Lead and mentor a team of operations professionals, fostering collaboration and a high-performance work environment.
 </li>
 <li>
 Marketplace Management: Oversee the day-to-day operations of the marketplace, including onboarding vendor partners, managing listings, managing vendors, and ensuring seamless execution.
 </li>
 <li>
 Quality Assurance: Establish and maintain quality control standards to meet the client's standards, to ensure a high level of service quality.
 </li>
 <li>
 Client Satisfaction: Monitor and improve client satisfaction by addressing client concerns and facilitating effective communication between clients and service providers.
 </li>
 <li>
 Resource Allocation: Efficiently allocate and manage resources for operational infrastructure to meet marketplace demands.
 </li>
 <li>
 Budget Oversight: Develop and manage operational budgets, monitoring expenses and identifying cost-saving opportunities.
 </li>
 <li>
 Performance Metrics: Define and track key performance indicators (KPIs) for the marketplace and report on operational performance.
 </li>
 <li>
 Risk Management: Identify marketplace-related risks and develop mitigation strategies to ensure the smooth functioning of the marketplace.
 </li>
 <li>
 Regulatory Compliance: Ensure the marketplace's compliance with industry-specific regulations, quality standards, and legal requirements.
 </li>
 <li>
 Process Documentation: Create and maintain detailed operational procedures for the marketplace and service provider onboarding.
 
 
 </li>
 </ul>
 
 Desired Skills
 
 
 
 <ul>
 <li>
 Graduation in marketing, sales, business administration or supply chain management
 </li>
 <li>
 7-10 years experience in dealing with vendors with negotiation and decision-making skills
 </li>
 <li>
 Excellent analytical and problem-solving ability with communication skills
 </li>
 <li>
 Proficient in all Microsoft Office applications.
 </li>
 <li>
 The ability to multitask effectively.
 
 
 </li>
 </ul>
 (ref:iimjobs.com)
</div>

Interesting Job Opportunity: Awign - General Manager - Operations

<div>
 
 General Manager - Operations will be a pivotal figure in overseeing and enhancing the operational processes of our B2B service marketplace. This role requires a strong background in B2B operations, including marketplace management, and a proven ability to drive operational excellence while maintaining high client satisfaction.
 
 
 
 
 
 PRIMARY RESPONSIBILITIES
 
 
 
 
 <ul>
 <li>
 Operational Strategy: Develop and implement strategic plans to optimize service delivery, marketplace performance, and operational efficiency.
 </li>
 <li>
 Team Leadership: Lead and mentor a team of operations professionals, fostering collaboration and a high-performance work environment.
 </li>
 <li>
 Marketplace Management: Oversee the day-to-day operations of the marketplace, including onboarding vendor partners, managing listings, managing vendors, and ensuring seamless execution.
 </li>
 <li>
 Quality Assurance: Establish and maintain quality control standards to meet the client&rsquo;s standards, to ensure a high level of service quality.
 </li>
 <li>
 Client Satisfaction: Monitor and improve client satisfaction by addressing client concerns and facilitating effective communication between clients and service providers.
 </li>
 <li>
 Resource Allocation: Efficiently allocate and manage resources for operational infrastructure to meet marketplace demands.
 </li>
 <li>
 Budget Oversight: Develop and manage operational budgets, monitoring expenses and identifying cost-saving opportunities.
 </li>
 <li>
 Performance Metrics: Define and track key performance indicators (KPIs) for the marketplace and report on operational performance.
 </li>
 <li>
 Risk Management: Identify marketplace-related risks and develop mitigation strategies to ensure the smooth functioning of the marketplace.
 </li>
 <li>
 Regulatory Compliance: Ensure the marketplace's compliance with industry-specific regulations, quality standards, and legal requirements.
 </li>
 <li>
 Process Documentation: Create and maintain detailed operational procedures for the marketplace and service provider onboarding.
 </li>
 </ul>
 
 
 
 
 DESIRED SKILLS
 
 
 
 
 <ul>
 <li>
 Graduation in marketing, sales, business administration or supply chain management
 </li>
 <li>
 7-10 years experience in dealing with vendors with negotiation and decision-making skills
 </li>
 <li>
 Excellent analytical and problem-solving ability with communication skills
 </li>
 <li>
 Proficient in all Microsoft Office applications.
 </li>
 <li>
 The ability to multitask effectively.
 </li>
 </ul>
 
 
</div>

General Manager Operations

UnifyCX

<div>
 
 Job Title:
 
 Senior Manager Operations
 
 
 
 Location:
 
 Mangalore
 
 
 
 Department:
 
 Operations
 
 
 
 Employment Type:
 
 Full-Time
 
 
 
 About Us
 
 
 
 unifyCX ( www.unifycx.com ) is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centres, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele.
 
 
 At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision.
 
 
 unifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.
 
 
 
 Job Summary
 
 
 
 We are seeking a results-oriented
 
 Senior Manager &ndash; Operations
 
 to lead our customer service and technical support functions. This role is critical in ensuring smooth service delivery, adherence to SLAs, and maintaining high levels of customer satisfaction (CSAT). The ideal candidate will have a strong background in tech-enabled support operations, team leadership, and process optimization, with a deep understanding of performance metrics, customer experience best practices, and continuous improvement initiatives.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead end-to-end operations for tech support and customer service, ensuring alignment with business objectives.
 </li>
 <li>
 Monitor and manage service levels across all support channels (chat, email, phone, ticketing) to meet or exceed defined SLA targets.
 </li>
 <li>
 Drive initiatives to improve CSAT, FCR (First Contact Resolution), AHT (Average Handle Time), and other key support metrics.
 </li>
 <li>
 Implement and optimize SOPs, workflows, and escalation protocols to ensure efficient resolution of customer queries.
 </li>
 <li>
 Collaborate with cross-functional teams (Product, Engineering, QA) to provide insights from customer interactions and drive product/service improvements.
 </li>
 <li>
 Use data and dashboards to analyze performance, identify trends, and develop action plans to address gaps or inefficiencies.
 </li>
 <li>
 Lead, mentor, and grow a high-performing team of team leads, supervisors, and support agents.
 </li>
 <li>
 Partner with WFM (Workforce Management) and Quality Assurance teams to ensure resource alignment, forecasting, and process adherence.
 </li>
 <li>
 Oversee onboarding and continuous training of team members to ensure consistent service quality and technical competence.
 </li>
 <li>
 Manage external support vendors or BPOs (if applicable), ensuring they meet performance, compliance, and quality standards.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Technology, or a related field (MBA or equivalent preferred).
 </li>
 <li>
 8+ years of experience in customer service or technical support operations, with 3+ years in a leadership role.
 </li>
 <li>
 Strong understanding of SLA management, CSAT measurement, and customer lifecycle strategies.
 </li>
 <li>
 Experience working with CRM/helpdesk platforms (e.g., Zendesk, Salesforce, Freshdesk) and support analytics tools.
 </li>
 <li>
 Proven track record of driving operational KPIs and improving customer experience in tech-driven environments.
 </li>
 <li>
 Excellent leadership, communication, and stakeholder management skills.
 </li>
 <li>
 Analytical mindset with experience in building reports, dashboards, and operational scorecards.
 
 
 </li>
 </ul>
 
 Key Competencies
 
 
 
 <ul>
 <li>
 SLA and CSAT Ownership
 </li>
 <li>
 Team Leadership &amp; Development
 </li>
 <li>
 Customer-Centric Thinking
 </li>
 <li>
 Process Optimization &amp; Automation
 </li>
 <li>
 Data-Driven Decision Making
 </li>
 <li>
 Multi-Channel Support Management
 </li>
 <li>
 Crisis &amp; Escalation Handling
 </li>
 <li>
 Cross-Functional Collaboration
 </li>
 </ul>
</div>

Senior Manager - Operations

Empower India

<div>
 Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.
 
 
 Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.
 
 
 We Canada Life is an insurance and financial services company with its headquarters in Winnipeg, Manitoba. we provide a wide range of insurance and wealth management products for individuals, families, and business owners from coast to coast. Canada Life is focused on improving the financial, physical and mental well-being of Canadians and believes in good corporate governance &amp; we do offer health and dental insurance, benefit and savings plans, charitable giving, and workplace mental health resources. Please login to our website to know more about us. About us (canadalife.com)
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 In partnership with the Snr Operations Manager, provide strong people leadership for 5 or more Assistant Managers and employees to deliver an exceptional customer experience in an inclusive environment, leading our Health &amp; Dental claims operation team in Bangalore.
 </li>
 <li>
 Ensure strong employee engagement results, performance management, coaching and development of all employees within Benefits Payment Office.
 </li>
 <li>
 Ensure all operational objectives are achieved including time service, quality, and productivity for claim adjudication.
 </li>
 <li>
 Drive a continuous improvement culture to implement solutions that create value.
 </li>
 <li>
 Embed a mindset that empowers employees to make informed and timely decisions that focus on the customer.
 </li>
 <li>
 Collaborate with other site leaders on forecasting &amp; capacity planning and ensuring appropriate resources are in place to efficiently and effectively deal with claims volume and service objectives to ensure consistent national delivery of service.
 </li>
 <li>
 Ensure strong training delivery to enhance employee skills and capabilities to deliver against business objectives.
 </li>
 <li>
 Manage and maintain site operating budget &ndash; ensuring prudent financial management of related expenses.
 </li>
 <li>
 Ensure adherence to compliance protocols &amp; &lsquo;satisfactory&rsquo; audits are achieved.
 
 
 </li>
 </ul>
 
 What You Will Bring
 
 
 
 <ul>
 <li>
 University degree or the equivalent education or experience in a field related to operations management, business administration, etc.
 </li>
 <li>
 10+ years leadership experience in an operations business within financial services &ndash; providing leadership for day-to-day operations with a strong customer centric focus.
 </li>
 <li>
 Group Health &amp; Dental claims experience would be considered an asset.
 </li>
 <li>
 Be a culture leader who is focused on building high performing teams, collaboration, empowering employees and creating a psychologically safe work environment.
 </li>
 <li>
 Passion for coaching &amp; mentoring team members to reach performance expectations and support them in developing their potential.
 </li>
 <li>
 Strong change leadership skills coupled with the ability to inspire and motivate individuals and teams.
 </li>
 <li>
 Foster an environment that encourages new approaches, challenges the status quo, and inspires creativity.
 </li>
 <li>
 Creative thinker with proven analytical and problem-solving skills to identify meaningful solutions.
 </li>
 <li>
 Good judgment and decisions making skills &ndash; along with ability to assess risk and make informed decisions.
 </li>
 <li>
 Proven ability to develop strong relationships with both internal and external partners / clients.
 
 
 </li>
 </ul>
 This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as per terms and conditions of your employment contract.
 
 
 We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.
</div>

Senior Manager Operations

Porter

<div>
 
 
 Porter: Creating Impactful Journeys
 
 
 
 At Porter, we're not just passionate about improving productivity; we're on a vision to Moving a billion dreams one delivery at a time. We empower businesses, both large and small, to optimize their operations and unleash unprecedented growth in their core functions. Join us in pioneering the future of last-mile logistics, one that's poised to disrupt the industry and redefine the way we think about transportation.
 
 
 
 
 
 
 Why Porter?
 
 
 <ul>
 <li>
 Industry Leadership: As the fastest-growing leader in last-mile logistics, we have a pan India and International presence with operations spanning multiple cities. With a fleet size exceeding 750k driver partners and 15 million customers. Porter is at the forefront of this dynamic and rapidly expanding sector.
 </li>
 <li>
 Cutting-Edge Technology: Our industry-best technology platform has garnered over $150 million in investments from renowned backers, including Sequoia Capital, Kae Capital, Mahindra Group, LGT Aspada, Tiger Global, and Vitruvian Partners. We leverage technology to drive efficiency, innovation, and unparalleled service.
 </li>
 <li>
 Ambitious: We're not just solving problems; we're addressing a massive challenge and going after a market with a valuation surpassing $50 billion USD. Our ambition extends beyond last-mile delivery; we aim to disrupt all facets of logistics, including warehousing and LTL transportation.
 </li>
 <li>
 Thriving Community: Join a community of passionate individuals who are committed to doing the best work of their lives. At Porter, we value the spirit of collaboration, innovation, and embracing challenges head-on.
 </li>
 </ul>
 
 
 
 
 
 Be a Part of Something Extraordinary:
 
 
 
 If you're ready to make an impact, be at the forefront of innovation, and embrace the challenges and opportunities of a fast-paced work environment, Porter is the place for you. We're not just building a brand; we're creating a household name in transportation. Join us and be part of the revolution &ndash; where every day is an opportunity to redefine what's possible.
 
 
 If you are ready to make a significant impact and shape the future of Porter, apply now and be part of our exciting journey!
 
 
 
 
 
 
 Roles and Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Managing all Employee Lifecycle transactions with accuracy and timeliness
 </li>
 <li>
 Employee data and process management on HRMS (preferably Darwinbox)
 </li>
 <li>
 Collaborate with cross-functional teams to streamline HR workflows and improve efficiency
 </li>
 <li>
 Report HR metrics and data to identify areas for improvement, provide insights to stakeholders, and contribute to decision-making
 </li>
 <li>
 Strong adherence to HR processes and systems, identifying opportunities for automation, standardization, and optimization
 </li>
 <li>
 Generate regular and ad-hoc reports on HR analytics, KPIs, and compliance, and present findings to HR leadership and key stakeholders
 </li>
 <li>
 Managing and supporting during HR audits
 </li>
 </ul>
 
 
 
 
 
 Key Tasks:
 
 
 <ul>
 <li>
 Checking, approving and managing onboarding forms on HRMS
 </li>
 <li>
 Managing BGV process, coordinating with vendors and HRBPs
 </li>
 <li>
 Managing employee lifecycle events such as transfer, manager change, promotions etc.
 </li>
 <li>
 Tracking nominations, publishing, documenting recognition programs
 </li>
 <li>
 Managing separation process and related tasks
 </li>
 <li>
 Ensuring correct data inputs flow to payroll in terms of attendance, leaves, encashments
 </li>
 <li>
 Coordinating with HRMS team for task automation activities
 </li>
 <li>
 Collection and checking of incentives data and payout inputs
 </li>
 </ul>
 
 
 
 
 
 Expectation from candidate:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s/Master&rsquo;s degree in Human Resources, Business Administration, or a related field
 </li>
 <li>
 Experience in People operations, HRIS data management in set up of 3000+ employees
 </li>
 <li>
 Strong knowledge of HR processes and employee life cycle
 </li>
 <li>
 Proficiency in HRIS systems and other HR-related software applications
 </li>
 <li>
 Excellent data, problem-solving, and decision-making skills
 </li>
 <li>
 Attention to detail and a commitment to data accuracy
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Ability to handle sensitive and confidential information with discretion
 </li>
 <li>
 Demonstrated ability to drive process adherence and improvement
 </li>
 </ul>
</div>

Senior Associate- HR Operations

DIAGEO India

<div>
 
 Job Description
 
 
 
 
 Job Title
 
 
 
 Assistant Manager - Procurement (Opex)
 
 
 
 About US
 
 
 
 With over 200 brands sold in nearly 180 countries, we&rsquo;re the world&rsquo;s leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you&rsquo;ll test new ideas, learn and grow, and unlock a brighter, more exciting future.
 
 
 
 About The Function
 
 
 
 Our Procurement team are innovators, always seeking new ways to help our business, people and much-loved brands thrive. We&rsquo;re dedicated to maximising the &pound;12 billion+ we spend every year, building brands of premium quality, while creating sustainable value and growth. Together, we&rsquo;re shaping the services, partnerships and innovations that meet our future needs.
 
 
 Our procurement team delivers outstanding end-to-end value across our supply chain and offers innovative supplier solutions. Together, we&rsquo;re driving our 'Society 2030: Spirit of Progress' plan across suppliers and agency partners to create a more sustainable world. Wherever you choose to carve your career, we&rsquo;ll support and encourage you in our inclusive culture.
 
 
 
 Qualification
 
 
 
 
 About the role
 
 
 
 <ul>
 <li>
 MBA /Engineer
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Procurement experience of around 4-6 years in FMCG or related industry; manufacturing, contract and financial management skills mandatory
 
 
 </li>
 </ul>
 Knowledge &amp; skills:
 
 
 <ul>
 <li>
 Strong commercial acumen &amp; negotiating skills
 </li>
 <li>
 Excellent data management skills
 </li>
 <li>
 Ability to build good relationship &amp; influencing skills with people
 </li>
 <li>
 Good understanding of should-costs and relevant information on drivers for the category
 </li>
 <li>
 Long term value creation
 
 
 </li>
 </ul>
 Best suited for someone who
 
 
 <ul>
 <li>
 Likes to work with data and is extremely analytical
 </li>
 <li>
 Has a strong commercial focus
 </li>
 <li>
 Brings an external focus to work, by being constantly updated on developments and innovations in the external world
 </li>
 <li>
 Is able to build good working relationships with internal stakeholders
 </li>
 <li>
 Hardnosed when it comes to commercial negotiations with parties
 </li>
 <li>
 Constantly seeks to improve things and create new standards at work
 
 
 </li>
 </ul>
 
 Cost Management &amp; Savings
 
 
 
 <ul>
 <li>
 Frame and implement cost containment strategies into supplier negotiations and contracts
 </li>
 <li>
 Develop and apply Pricing Strategies using best negotiation techniques
 </li>
 <li>
 Secure long-term contracts for stability of services and supplies
 </li>
 <li>
 Drive &amp; land cost reduction initiatives specific to category working with Make Team, etc for effective leveraging of Prices, efficiency improvement etc
 </li>
 <li>
 Develop &amp; land synergies through specific interventions in functional metrics to reduce and optimise Opex expenses
 </li>
 <li>
 Rate Variance on MRO supplies &amp; Service contracts for manufacturing sites
 </li>
 <li>
 Long term price stability
 </li>
 <li>
 Productivity improvement &amp; savings
 
 
 </li>
 </ul>
 Service effectiveness &amp; Risk Management
 
 
 <ul>
 <li>
 Ensure Vendors delivers on all contracted terms during tenure of agreement
 </li>
 <li>
 Co-create new methodologies and initiatives by working with Make to land Pricing expectations basis market trends and opportunities
 </li>
 <li>
 Develop &amp; execute supplier performance management across vendors, land tracking mechanisms on Performance
 </li>
 <li>
 Contract adherence &amp; compliance on terms &amp; conditions
 
 
 </li>
 </ul>
 Ensure meeting of Customer Quality expectations
 
 
 <ul>
 <li>
 Ensure and control supply quality as per internal customer requirements
 </li>
 <li>
 Execute the customer feedback received from the internal and external stakeholders on customer satisfaction
 </li>
 <li>
 Improve and augment supply pool to provide best-in-class quality &amp; supply capability within supply pool
 </li>
 <li>
 Collaborate with internal customers and external suppliers to bring about transformational projects serving customer requirements like IFM, MRO Aggregation, etc
 </li>
 <li>
 Customer Satisfaction feedback
 </li>
 <li>
 Qualitative Supply Assessments
 
 
 </li>
 </ul>
 Stakeholder Management
 
 
 <ul>
 <li>
 Work closely with all the internal customer teams including manufacturing as well as legal/ finance support functions
 </li>
 <li>
 Ensure the contracts factor all internal requirements and ensure subsequent supply is well-serviced and managed
 </li>
 <li>
 Ensure quality requirements are met, regulatory aspects and changes thereof are implemented without disruption of supplies ensuring minimal write-offs
 </li>
 <li>
 Manage key external Vendors for long term stability on Pricing and Service and ensure DI is a preferred Customer by securing advantageous terms
 </li>
 <li>
 Customer Satisfaction feedback
 </li>
 <li>
 Analysts are individual contributors
 </li>
 <li>
 Requires conceptual knowledge in own area of expertise; develops practical experience
 </li>
 <li>
 Understands key business drivers; uses this understanding to accomplish own work
 </li>
 <li>
 No supervisory responsibilities but may provide guidance to new analysts/associates
 </li>
 <li>
 Solves standard problems by identifying solutions based on standard practices
 </li>
 <li>
 Impacts quality of own work; works within guidelines and policies
 </li>
 <li>
 Explains information to others in straightforward situations
 
 
 </li>
 </ul>
 
 Category Management Job Family Description
 
 
 
 Roles within category management are responsible for building relationships with suppliers and providers to deliver the goods, services and materials which support Diageo&rsquo;s operational requirements and performance ambition. Typical skills and expertise include stakeholder management, influencing, negotiation, analytics and financial and business acumen.
 
 
 
 Flexible Working Statement
 
 
 
 Flexibility is key to our success. Talk to us about what flexibility means to you so that you&rsquo;re supported to manage your wellbeing and balance your priorities from day one.
 
 
 
 Diversity Statement
 
 
 
 Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.
 
 
 We embrace diversity in the broadest possible sense. This means that you&rsquo;ll be welcomed and celebrated for who you are just by being you. You&rsquo;ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.
 
 
 Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.
 
 
 Feel inspired? Then this may be the opportunity for you.
 
 
 If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.
 
 
 
 Worker Type
 
 
 
 Regular
 
 
 
 Primary Location:
 
 
 
 Bangalore HO
 
 
 
 Additional Locations :
 
 
 
 
 Job Posting Start Date
 
 
 
 2025-08-07
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Assistant Manager - Procurement (Opex)

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