operations manager

admin/ operations coordinator Jobs in Muscat

admin/ operations coordinator

general manager of operations (setup & transition manager) Jobs in Muscat

general manager of operations (setup & transition manager)

operations assistant

manager of operations

Green Umbrella Recruitment

<div><h3 class="jobSectionHeader">Job Information</h3>
<ul><div>Date Opened
<div>12/01/2025
</div></div><div>Job Opening Status
<div>In-progress
</div></div><div>Job Type
<div>Full time
</div></div><div>Industry
<div>Energy and Utilities
</div></div><div>Work Experience
<div>8+ Years
</div></div><div>City
<div>Muscat
</div></div><div>State/Province
<div>Masqat
</div></div><div>Country
<div>Sultanate of Oman
</div></div><div>Zip/Postal Code
<div>0000</div></div></ul></div>
 <div><div>The Setup &amp; Transition Manager will play a central role in the establishment and operationalization of a new licensed entity responsible for electricity distribution, supply, and renewable generation across Industrial Cities. 
This role is responsible for managing the setup process, including coordination with consultants, regulators, management, the incumbent operator, and other key stakeholders to achieve the successful transfer of network assets and business operations to power in preparation for and achievement of commencement of Commercial Operations. 
While the initial focus will be on program management, coordination, business and technical due diligence necessary for a smooth transition from, ensuring business readiness, operational continuity, and compliance with Omani electricity regulations, the intent is for the position to evolve into a senior management post within the final organization structure. 
Key Responsibilities 
Company Setup &amp; Transition Management 
<ul><li>
 Lead and coordinate all activities relating to the setup and licensing of power, including preparation of organizational, technical, and regulatory documentation. 
</li><li>
Work closely with consultants, legal advisors, and regulators (Ministry of Energy &amp; Minerals, etc.) to align on compliance and approval requirements. 
</li><li>
Oversee the handover and due diligence of network assets, customer data, and operational systems from NEDC to Company's Power. 
</li><li>
Support development of MP&rsquo;s Business Plan, O&amp;M plan, and Commercial Launch Plan.</li></ul> 
Stakeholder Coordination 
<ul><li>
Serve as the focal point for coordination between regulatory authorities to ensure timely delivery of project milestones. 
</li><li>
Facilitate regular working group meetings, progress reviews, and regulatory submissions. 
</li><li>
Manage communication with customers and key industrial stakeholders regarding the transition process. 
</li><li>
Align long-term renewable integration with national visions (Oman Vision 2040, etc)</li></ul> 
Operational Readiness 
<ul><li>
Support the preparation of operational procedures, asset management systems, and safety frameworks in line with Omani electricity sector regulations. 
</li><li>
Ensure all operational activities are aligned with Royal Decree 78/2004, Distribution &amp; Grid Codes, and AER Small-Scale Solar PV Guidelines.</li></ul></div><ul><li>
Lead the development of Company Power&rsquo;s organizational structure, including defining departmental responsibilities, preparing Job Descriptions (JDs), and establishing master plans for the technical and operational teams. 
</li><li>
Contribute to defining roles, responsibilities, and competence requirements for key technical personnel &mdash; including the future Responsible Person position. 
</li><li>
Perform sensitivity analysis and scenario planning to support decision-making.</li></ul> 
Reporting &amp; Performance Monitoring 
<ul><li>
Provide regular updates to the shareholders on project progress, challenges, and risk mitigation measures. 
</li><li>
Prepare documentation and reports required for APSR and other authority submissions. 
</li><li>
Maintain accurate project records and ensure full compliance with Company governance standards.</li></ul><div></div><h3 class="jobSectionHeader"> 
Requirements</h3>
Key Qualifications Education: 
<ul><li>
Bachelor&rsquo;s degree in electrical engineering, Renewable Energy, Power Systems, or a related Management field. 
</li><li>
Professional certifications (e.g., PMP, Chartered Engineer, NEBOSH, or Grid Integration certificates) are an advantage.</li></ul> 
Experience:<ul><li> 
8+ years of experience in transmission, distribution, and supply companies. 
</li><li>
Proven track record in project management, asset transfer, utility transition programs, and power system planning. 
</li><li>
Experience &amp; familiarity with Oman&rsquo;s energy sector, grid codes, and regulatory framework(s) is preferred.</li></ul> 
Technical Skills: 
<ul><li>
Proficiency in Distribution Code, Grid Code, and APSR guidelines. 
</li><li>
Asset management systems and O&amp;M best practices. 
</li><li>
Strong knowledge of grid codes, transmission systems, and renewable integration strategies. 
</li><li>
Advanced data analysis, forecasting, and energy yield assessment (AEP) capabilities.</li></ul> 
Key Competencies 
<ul><li>
Strong leadership and project management skills. 
</li><li>
Ability to collaborate with cross-functional teams and external stakeholders. 
</li><li>
Excellent analytical, problem-solving, and decision-making abilities. 
</li><li>
Exceptional communication and presentation skills (technical and non-technical audiences), in Arabic and English (written and spoken).</li></ul></div><div></div>

General Manager Of Operations (Setup & Transition Manager)

Confidential

<div>
 
 An upcoming shopping mall is looking to hire an Operations Manager for their company. The Operations Manager is responsible for overseeing the end-to-end operations, maintenance, contracts management, tenant relations, and service delivery for a portfolio of malls across the country. This role ensures operational excellence, safety, profitability, and brand consistency across all properties. The Operations Manager leads Mall Managers and functional teams covering operations, facilities, engineering, security, housekeeping, parking, procurement, vendor management, and other mall support functions. The Operations Manager works closely with the GM to execute strategy and deliver high-quality customer and tenant experiences.
 
 
 
 
 
 Responsibilities
 
 
 
 1
 
 .Strategic &amp; Operational Leadership
 
 
 <ul>
 <li>
 Develop and implement the mall operations strategy for all properties under management.
 </li>
 <li>
 Drive operational excellence across engineering, facilities, soft services, safety, security, and customer service.
 </li>
 <li>
 Lead Mall Managers and ensure operations align with corporate goals, budgets, and brand standards.
 </li>
 <li>
 Establish performance benchmarks for operations, maintenance, and service delivery.
 </li>
 </ul>
 
 2.
 
 Mall Operations Managemen
 
 t
 
 <ul>
 <li>
 Oversee day-to-day functioning of all malls, including housekeeping, security, parking, and customer services.
 </li>
 <li>
 Ensure each mall operates smoothly with minimal disruptions and optimal resource utilization.
 </li>
 <li>
 Monitor tenant relations, escalations, and service delivery to ensure a consistent high-quality experience.
 </li>
 <li>
 Review and standardize operational processes and SOPs across all malls.
 </li>
 </ul>
 
 3.
 
 Maintenance &amp; Engineering Oversight
 
 
 <ul>
 <li>
 Lead preventive and corrective maintenance programs to ensure safety, reliability, and asset longevity.
 </li>
 <li>
 Supervise engineering, MEP operations, HVAC systems, elevators, energy management, and critical infrastructure.
 </li>
 <li>
 Approve maintenance budgets, CapEx planning, and lifecycle asset replacements.
 </li>
 <li>
 Ensure compliance with statutory and safety standards, including inspections and certifications.
 </li>
 </ul>
 
 4.
 
 Contracts &amp; Vendor Management
 
 
 <ul>
 <li>
 Lead procurement and contract negotiations for facility services, equipment, utilities, and outsourced vendors.
 </li>
 <li>
 Establish SLAs, KPIs, and performance monitoring frameworks for all outsourced services.
 </li>
 <li>
 Ensure contracts deliver value, efficiency, and adherence to quality standards.
 </li>
 <li>
 Resolve vendor disputes, renew major contracts, and identify cost-saving opportunities.
 </li>
 </ul>
 
 5.
 
 Health, Safety, Risk &amp; Compliance
 
 
 <ul>
 <li>
 Implement safety, emergency response, and crisis management procedures across all malls.
 </li>
 <li>
 Ensure compliance with laws, regulations, permits, and inspection requirements.
 </li>
 <li>
 Oversee risk management, insurance coordination, audits, and corrective actions.
 </li>
 <li>
 Promote a strong safety culture among employees and contractors.
 </li>
 </ul>
 
 6.
 
 Financial &amp; Performance Management
 
 
 <ul>
 <li>
 Develop and manage operating budgets for all mall operations.
 </li>
 <li>
 Monitor cost efficiency, operational KPIs, energy consumption, and resource utilization.
 </li>
 <li>
 Work with Finance to track operational expenditures, CapEx plans, and performance indicators.
 </li>
 <li>
 Ensure NOI improvement through operational efficiency and cost management strategies.
 </li>
 </ul>
 
 7
 
 .Customer &amp; Tenant Experience
 
 
 <ul>
 <li>
 Drive initiatives to enhance customer satisfaction, convenience, and mall ambience.
 </li>
 <li>
 Work with Mall Managers to resolve tenant issues and strengthen tenant relationships.
 </li>
 <li>
 Oversee implementation of customer service programs, feedback systems, and service recovery processes.
 </li>
 </ul>
 
 8.
 
 Stakeholder, Government, and Community Relations
 
 
 <ul>
 <li>
 Collaborate with government entities, civil defense, regulatory authorities, and municipal bodies.
 </li>
 <li>
 Represent mall operations in meetings with strategic partners, investors, and authorities.
 </li>
 <li>
 Build strong relationships with key stakeholders to support smooth operations and community engagement.
 </li>
 </ul>
 
 9
 
 .Leadership &amp; People Management
 
 
 <ul>
 <li>
 Lead and develop Mall Managers and cross-functional operations teams.
 </li>
 <li>
 Build strong leadership capability, continuous improvement culture, and high performance.
 </li>
 <li>
 Ensure effective manpower planning, training, succession development, and compliance with HR policies.
 </li>
 </ul>
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Business Administration, Facilities Management, or related field; MBA preferred.
 </li>
 <li>
 15+ years of experience in mall operations, hospitality, facilities management, or large multi-site operations.
 </li>
 <li>
 Strong leadership background in managing multi-property operations and large teams.
 </li>
 <li>
 Expertise in engineering operations, maintenance management, safety, and vendor management.
 </li>
 </ul>
 
 
 Key Competencies
 
 
 <ul>
 <li>
 Strategic operational leadership
 </li>
 <li>
 Strong technical and engineering understanding
 </li>
 <li>
 Financial acumen and budget management
 </li>
 <li>
 Vendor and contract negotiation skills
 </li>
 <li>
 Risk management and compliance orientation
 </li>
 <li>
 Customer-centric and tenant-focused mindset
 </li>
 <li>
 Excellent communication, influencing, and decision-making abilities
 </li>
 </ul>
</div>

Operations Manager

scroll

The Operations Director will manage all branches and all divisions, ensuring quality, cost control, growth, consistency, and daily discipline across the entire operation.You will lead restaurant managers, bakery/pastry teams, production teams, grocery staff, catering, drivers, dispatch, and customer service teamsKey ResponsibilitiesOperations Management* Oversee daily operations of Restaurant, Caf&eacute;, Bakery, Grocery, Talabat, Catering &amp; Production* Ensure consistency in quality, service, cleanliness, and brand standards* Build and enforce SOPs across all departments* Manage staff schedules, labor planning, and performanceProduction Lines* Supervise production quality, batch control, labeling, food safety* Coordinate with chefs on recipe standards and shelf-life control* Minimize waste and improve production efficiencySales &amp; KPIs* Set and monitor KPIs for all departments* Control food cost, labor cost, wastage and portioning* Improve sales in restaurant, ground floor, grocery, Talabat, catering &amp; B2B* Review daily &amp; weekly sales with ownershipMarketing &amp; Launch Support* Support influencers, marketing campaigns, weekend offers, bundles, new product launches* Ensure product presentation, packaging, photos, and display standards are highExpansion* Lead new branch openings* Manage recruitment, training, equipment, and fit-out timelines* Ensure consistency across all new locationsCustomer Experience* Solve operational issues quickly* Improve guest satisfaction and reduce complaints* Maintain premium hospitality standardsRequirements (Must-Have)* 10&ndash;15+ years experience as Operations Manager / Director in F&amp;B* Strong background in multi-branch operations, caf&eacute; &amp; bakery experience preferred* Experience in production-based concepts (frozen, chiller, juices, prep kitchens)* Strong HACCP, ISO, food safety knowledge* Excellent English (Arabic is a plus)* Strong financial and P&amp;L understanding* Very strong in staff leadership, structure, and reporting* Able to work in a premium brand with fast expansion* Hands-on operator, not a desk-only managerWhat We Offer* Competitive salary* Growth within a fast-scaling brand* Opportunity to build your own team and lead expansions* Dynamic environment and strong ownership support* Ability to shape operations of a multi-division F&amp;B brandHow to ApplySend your CV to: yasmin.assaf12@outlook.comJob Type: Full-time

Operations manager

Baker Hughes

<div>
 
 Operations Manager- CWI
 
 
 
 Do you enjoy leading a team that provides a high-quality service for our customers?
 
 
 Do you love collaborating with teams to solve complex problems?
 
 
 
 Join our Team
 
 
 
 Baker Hughes is the first and only comprehensive provider of digital oilfield products, services and solutions. Drawing inspiration from its rich heritage as an inventor company, Baker Hughes harnesses the passion and expertise of its people to improve productivity throughout the entire oil and gas value chain.
 
 
 
 Partner with the best
 
 
 
 As an Operation Manager- CWI, you will ensure flawless execution, on-time delivery and contract adherence. You will ensure that Baker Hughes maximizes its short and long-term revenue and profit opportunities. You will coordinate job activities to ensure execution in line with customer expectations and contract terms and conditions.
 
 
 As an Operation Manager, you will be responsible for:
 
 
 
 <ul>
 <li>
 Ensuring compliance with intelligent Manage the Job Cycle (iMtJC) process
 </li>
 <li>
 Maintaining communication with customers and on-time response on any Service Delivery items
 </li>
 <li>
 Reviewing and verifying customer requirements and plans
 </li>
 <li>
 Being Accountable for Resource planning, assignment, and utilization (S&amp;OP process)
 </li>
 <li>
 Ensuring PL readiness (tools, people, process)
 </li>
 <li>
 Holding SD &amp; Field team accountable for respective performance
 </li>
 <li>
 Providing input into financial reporting, forecasting and pacing.
 </li>
 <li>
 Working with Sales and Service Delivery Technical to provide operational advice related to technical planning.
 </li>
 <li>
 Being responsible for inputting and managing the following within Job Center: Job Activity, Sales Orders, Job Orders, Field Personnel Demand, Management of Change, Customer Tickets.
 </li>
 <li>
 Conducting job briefing during planning and debriefing after closing for every job/activity
 </li>
 <li>
 Finalizing billing and ensure post-job and job completion deliveries
 </li>
 <li>
 Communicating billing events to B&amp;C using the Job Center ticket.
 </li>
 <li>
 Planning mid-range operation activity volume &amp; complexity forecast to align the correct resources for Service delivery flawless execution &amp; on-time delivery
 </li>
 <li>
 Preparing with daily operational updates for their ongoing job activities as required
 </li>
 <li>
 Reporting incidents and manage communication with customers and internal
 </li>
 <li>
 Overseeing ongoing operations and provides direct support to the field personnel on location
 </li>
 <li>
 Being responsible for Health, Safety &amp; Environment (HSE) performance, and compliance
 </li>
 <li>
 Executing the HSE 5 fundamentals every day, every job, every task
 </li>
 <li>
 Executing the 5 fundamentals of Service Delivery
 </li>
 <li>
 Managing Service Delivery for an assigned area and portfolio of products and services
 </li>
 <li>
 Delivering revenue and operating income objectives defined for their area of responsibility
 </li>
 <li>
 Building and developing customer relationships to support the planning and service execution
 </li>
 <li>
 Interacting with customer representative for preparation, execution and completion of all upcoming and ongoing job activities.
 </li>
 <li>
 Using Job Center to comply with the intelligent Managing the Job Cycle (iMtJC) ensuring all job activities are executed in line with customer and Baker Hughes&rsquo; requirements.
 </li>
 <li>
 Managing change as it occurs across the job cycle for both planned and unplanned events.
 
 
 
 </li>
 </ul>
 
 Fuel your passion
 
 
 
 To be successful in this role you need:
 
 
 
 <ul>
 <li>
 Have a bachelor&rsquo;s degree in engineering
 </li>
 <li>
 Have 10 years of significant and relevant experience in Liner Hanger, Completion &amp; Wellbore Intervention
 </li>
 <li>
 Have experience in position of supervision / coordination of Liner Hanger, Open hole, Cased hole completions &amp; wellbore intervention.
 </li>
 <li>
 Have high technical / operational knowledge including P&amp;L responsibilities.
 </li>
 <li>
 Have experience in On-shore and Off-Shore operations and willingness to travel
 </li>
 <li>
 Demonstrate Intermediate / Advanced spoken and written English
 
 
 
 </li>
 </ul>
 
 Work in a way that works for you
 
 
 
 We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
 
 
 
 <ul>
 <li>
 Working flexible hours - flexing the times you work in the day
 
 
 
 </li>
 </ul>
 
 Working with us
 
 
 
 Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
 
 
 
 Working for you
 
 
 
 Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
 
 
 
 <ul>
 <li>
 Contemporary work-life balance policies and wellbeing activities
 </li>
 <li>
 Comprehensive private medical care options
 </li>
 <li>
 Safety net of life insurance and disability programs
 </li>
 <li>
 Tailored financial programs
 </li>
 <li>
 Additional elected or voluntary benefits
 
 
 
 </li>
 </ul>
 
 Work Location
 
 
 
 The role is based in Baker Hughes Muscat requiring daily interaction with Operations and AMO team based in Workshop base/s and any other remote locations in Oman. Also requires close supervision and coordination with Field team which includes frequently visiting workshop base/s &amp; rig locations as per business needs. Baker Hughes CWI base is currently located in Fahud.
 
 
 
 About Us:
 
 
 
 We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward &ndash; making it safer, cleaner and more efficient for people and the planet.
 
 
 
 Join Us:
 
 
 
 Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let&rsquo;s come together and take energy forward.
 
 
 Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
 
 
 
 R150679
 
</div>

<div>Operations Manager- CWI
Do you enjoy leading a team that provides a high-quality service for our customers?
Do you love collaborating with teams to solve complex problems?
Join our Team
Baker Hughes is the first and only comprehensive provider of digital oilfield products, services and solutions. Drawing inspiration from its rich heritage as an inventor company, Baker Hughes harnesses the passion and expertise of its people to improve productivity throughout the entire oil and gas value chain.
Partner with the best
As an Operation Manager- CWI, you will ensure flawless execution, on-time delivery and contract adherence. You will ensure that Baker Hughes maximizes its short and long-term revenue and profit opportunities. You will coordinate job activities to ensure execution in line with customer expectations and contract terms and conditions.
As an Operation Manager, you will be responsible for:<ul><li>
Ensuring compliance with intelligent Manage the Job Cycle (iMtJC) process</li><li>
Maintaining communication with customers and on-time response on any Service Delivery items</li><li>
Reviewing and verifying customer requirements and plans</li><li>
Being Accountable for Resource planning, assignment, and utilization (S&amp;OP process)</li><li>
Ensuring PL readiness (tools, people, process)</li><li>
Holding SD &amp; Field team accountable for respective performance</li><li>
Providing input into financial reporting, forecasting and pacing.</li><li>
Working with Sales and Service Delivery Technical to provide operational advice related to technical planning.</li><li>
Being responsible for inputting and managing the following within Job Center: Job Activity, Sales Orders, Job Orders, Field Personnel Demand, Management of Change, Customer Tickets.</li><li>
Conducting job briefing during planning and debriefing after closing for every job/activity</li><li>
Finalizing billing and ensure post-job and job completion deliveries</li><li>
Communicating billing events to B&amp;C using the Job Center ticket.</li><li>
Planning mid-range operation activity volume &amp; complexity forecast to align the correct resources for Service delivery flawless execution &amp; on-time delivery</li><li>
Preparing with daily operational updates for their ongoing job activities as required</li><li>
Reporting incidents and manage communication with customers and internal</li><li>
Overseeing ongoing operations and provides direct support to the field personnel on location</li><li>
Being responsible for Health, Safety &amp; Environment (HSE) performance, and compliance</li><li>
Executing the HSE 5 fundamentals every day, every job, every task</li><li>
Executing the 5 fundamentals of Service Delivery</li><li>
Managing Service Delivery for an assigned area and portfolio of products and services</li><li>
Delivering revenue and operating income objectives defined for their area of responsibility</li><li>
Building and developing customer relationships to support the planning and service execution</li><li>
Interacting with customer representative for preparation, execution and completion of all upcoming and ongoing job activities.</li><li>
Using Job Center to comply with the intelligent Managing the Job Cycle (iMtJC) ensuring all job activities are executed in line with customer and Baker Hughes&rsquo; requirements.</li><li>
Managing change as it occurs across the job cycle for both planned and unplanned events.</li></ul>
Fuel your passion
To be successful in this role you need:<ul><li>
Have a bachelor&rsquo;s degree in engineering</li><li>
Have 10 years of significant and relevant experience in Liner Hanger, Completion &amp; Wellbore Intervention</li><li>
Have experience in position of supervision / coordination of Liner Hanger, Open hole, Cased hole completions &amp; wellbore intervention.</li><li>
Have high technical / operational knowledge including P&amp;L responsibilities.</li><li>
Have experience in On-shore and Off-Shore operations and willingness to travel</li><li>
Demonstrate Intermediate / Advanced spoken and written English</li></ul>
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:<ul><li>
Working flexible hours - flexing the times you work in the day</li></ul>
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:<ul><li>
Contemporary work-life balance policies and wellbeing activities</li><li>
Comprehensive private medical care options</li><li>
Safety net of life insurance and disability programs</li><li>
Tailored financial programs</li><li>
Additional elected or voluntary benefits</li></ul>
Work Location
The role is based in Baker Hughes Muscat requiring daily interaction with Operations and AMO team based in Workshop base/s and any other remote locations in Oman. Also requires close supervision and coordination with Field team which includes frequently visiting workshop base/s &amp; rig locations as per business needs. Baker Hughes CWI base is currently located in Fahud.
About Us:<div>
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward &ndash; making it safer, cleaner and more efficient for people and the planet.</div> 

Join Us:<div>
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let&rsquo;s come together and take energy forward. 
 
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.</div></div>

Mandarin Oriental

<div>
 Mandarin Oriental Muscat is looking for a
 
 Spa Operations Manager
 
 to join our
 
 Spa
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 
 Manager on Duty
 
 
 
 
 <ul>
 <li>
 Reports to the Director of Rooms.
 </li>
 <li>
 Responsible for the operations of the entire Spa &amp; Wellness including guest interactions.
 </li>
 <li>
 Review treatments and notes on Spa Soft.
 
 
 </li>
 </ul>
 
 
 Spa Operations
 
 
 
 
 <ul>
 <li>
 Will be in charge of the daily spa operations which includes but not limited to guest complaints, therapist needs, telephone calls and Spa reception.
 </li>
 <li>
 Complete Spa and Fitness tour to review standards, procedures, and operational status.
 </li>
 <li>
 Coordinate scheduling of duty rosters, annual leave, and bank holidays for all colleagues.
 </li>
 <li>
 Review treatment rooms which include treatment trolley, closets millwork, linens, treatment beds and equipment upkeep daily to ensure all standards are met.
 </li>
 <li>
 Responsible for motivating retail sales and ensure that all sales are recorded accurately.
 </li>
 <li>
 Responsible for timely documentation and the discipline of the colleagues in accordance with progressive discipline procedures outlined in Human Resources Strategic Policy.
 </li>
 <li>
 Reading and replying to the many essential emails, regarding Spa, meetings, groups, and VIP&rsquo;s.
 </li>
 <li>
 Professional treatment room inventory checks.
 </li>
 <li>
 Professional product inventory checks.
 </li>
 <li>
 Accountable for all professional stock in the spa and storeroom.
 </li>
 <li>
 Ensuring all therapists are booked in the correct room. Ensuring that the treatment rooms are used to the maximum potential.
 </li>
 <li>
 Keeping track of the training hours of the therapists.
 </li>
 <li>
 Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence of wear and tear.
 
 
 </li>
 </ul>
 
 
 Inventory
 
 
 
 
 <ul>
 <li>
 Ensure purchasing requests are submitted once per month or once every three months for all professional products.
 </li>
 <li>
 Ensure the end of the month inventory is completed in SpaSoft.
 </li>
 <li>
 Assist in the evaluation of current products and new product lines for professional and retail use.
 
 
 </li>
 </ul>
 
 
 Finance
 
 
 
 
 <ul>
 <li>
 Ensure KPIs are updated at the end of each month.
 </li>
 <li>
 Review the spa treatments turn away reports regularly to ensure the maximization of therapist time and that all financial objectives are being met.
 </li>
 <li>
 Yearly budget preparation.
 </li>
 <li>
 Monthly statistic reports preparation.
 </li>
 <li>
 Calculate tips, retail commission day by day &ndash; appointment by appointment.
 </li>
 <li>
 Oversee monthly incentives for the Spa colleagues.
 </li>
 <li>
 Creates exciting incentive programmes for the team.
 </li>
 <li>
 Ensure all professional invoices are accounted for and paid.
 </li>
 <li>
 Check daily figures to keep on top of spa revenue.
 
 
 </li>
 </ul>
 
 
 Training
 
 
 
 
 <ul>
 <li>
 Conduct induction trainings for new therapists within the spa.
 </li>
 <li>
 Conduct treatment training of Mandarin Oriental Signature Spa therapies and Spa Journeys.
 </li>
 <li>
 Signing off the spa monthly training calendar.
 </li>
 <li>
 Refresher training for all therapists to ensure comfort in the treatment descriptions to guests.
 </li>
 <li>
 Ensuring all Mandarin Oriental Signature treatments refresher training is conducted on a regular basis.
 </li>
 <li>
 Review that Standard Operating Procedures (SOP) have been taught and standards are met.
 </li>
 <li>
 Review of all Departmental Learning Checklists for all therapists are in order and training hours are tracked. Update Training Matrix accordingly.
 </li>
 <li>
 Continuous retail training for the entire team.
 </li>
 <li>
 Organise mystery shoppers to help increase and stay consistent in terms of quality standards.
 </li>
 <li>
 Keep your own knowledge in line with the industry.
 </li>
 <li>
 Customer Focus:
 </li>
 <li>
 Handling guest complaints in regard to treatments and therapists.
 </li>
 <li>
 Co-ordinating Lifestyle Consultation form with guests where unusual medical circumstances could interfere with Spa treatments chosen.
 </li>
 <li>
 Colleague Relations:
 </li>
 <li>
 Administrative Duties:
 </li>
 <li>
 Follow up on maintenance issues within the spa and treatment rooms in HOTSOS.
 </li>
 <li>
 Conduct weekly walk through with assistant chief engineer on outstanding maintenance issues.
 </li>
 <li>
 Review comments in LRA and TripAdvisor with the relevant Spa Colleagues.
 </li>
 <li>
 Additional Duties:
 
 
 </li>
 </ul>
 
 
 New Treatment Development
 
 
 
 
 <ul>
 <li>
 Conduct bi-yearly reviews of the treatments and product sales for the spa and check if change is necessary.
 </li>
 <li>
 Responsible for the development of new treatments.
 </li>
 <li>
 Responsible to test and evaluate new product lines.
 
 
 </li>
 </ul>
 
 
 Sales and Marketing
 
 
 
 
 <ul>
 <li>
 Liaise with the Communications on journalist bookings.
 </li>
 <li>
 Conducting interviews with journalists when is required.
 </li>
 <li>
 Development of the new Marketing Plan and Event Planner.
 </li>
 <li>
 Develop Spa promotional plan.
 
 
 </li>
 </ul>
 
 Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 NVQ level 3 in Beauty Therapy or equivalent CIDESCO, BTEC
 </li>
 <li>
 Therapy experience essential &ndash; 3-5 years Spa Management
 </li>
 <li>
 Spa knowledge and experience in a five-star luxury hotel environment is essential
 </li>
 <li>
 Must possess a strong knowledge of computer programs such as Microsoft Office, Windows, Outlook, Spa Soft
 </li>
 <li>
 Strong leadership skills
 </li>
 <li>
 Strong communication skills
 </li>
 <li>
 Ability to share knowledge with Colleagues
 </li>
 <li>
 Ability to apply knowledge to new situation
 </li>
 <li>
 Ability to work as part of a dedicated and passionate team
 </li>
 <li>
 Excellent personal presentation and interpersonal skills
 </li>
 <li>
 Experience of financial planning and management
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Spa Operations Manager

<div>
 
 
 Purpose of the Role:
 
 
 
 The Assistant Manager &ndash; HR Shared Services is responsible for overseeing accommodation management, government relations, and employee relations within Oman. This role ensures smooth operations in these key HR service areas while also supporting the HR Manager in various HR projects and initiatives.
 
 
 
 
 
 
 What You&rsquo;ll Own:
 
 
 
 1. Accommodation Management:
 
 
 &bull; Oversee and manage employee accommodation, ensuring compliance with company policies and local regulations.
 
 
 &bull; Coordinate with landlords, leasing agencies, and facility management teams for lease agreements, renewals, and maintenance.
 
 
 &bull; Ensure cost-effective and quality housing solutions for employees, managing budgets and vendor negotiations.
 
 
 &bull; Address employee concerns related to accommodation and take corrective actions when necessary.
 
 
 &bull; Conduct regular audits and inspections of company-provided accommodations to ensure safety and hygiene standards.
 
 
 2. Government Relations &amp; Compliance:
 
 
 &bull; Handle all matters related to labor laws, immigration, visas, work permits, and residency renewals for employees in Oman.
 
 
 &bull; Ensure timely processing of employment visas, renewals, and cancellations in coordination with relevant government authorities.
 
 
 &bull; Build and maintain strong relationships with government agencies (Ministry of Labor, Immigration, Municipality, etc.) to ensure compliance with local regulations.
 
 
 &bull; Stay updated on Omani labor laws and ensure company policies remain compliant with legal requirements.
 
 
 &bull; Support in resolving any legal issues related to employment, work permits, or residency concerns.
 
 
 3. Employee Relations &amp; HR Support:
 
 
 &bull; Act as the first point of contact for employee queries and grievances related to HR services.
 
 
 &bull; Ensure timely resolution of employee disputes, complaints, and workplace concerns, maintaining a positive work environment.
 
 
 &bull; Support HR investigations, disciplinary actions, and conflict resolution in collaboration with the HR Manager.
 
 
 &bull; Drive HR engagement initiatives, ensuring employees feel supported and valued..
 
 
 4. HR Projects &amp; Strategic Support:
 
 
 &bull; Support the HR Manager in executing HR projects, process improvements, and automation initiatives.
 
 
 &bull; Participate in HR analytics and reporting, tracking key metrics for accommodation, government relations, and employee engagement.
 
 
 &bull; Assist in the implementation of new HR policies and procedures, ensuring smooth adoption by employees.
 
 
 &bull; Collaborate with cross-functional teams on HR transformation projects aimed at improving efficiency and employee experience.
 
 
 5. Vendor &amp; Stakeholder Management:
 
 
 &bull; Manage relationships with external vendors, PROs, legal consultants, and government entities for HR-related services.
 
 
 &bull; Negotiate service contracts and ensure vendors meet service level agreements (SLAs).
 
 
 &bull; Coordinate with internal stakeholders to align HR Shared Services functions with business needs.
 
 
 
 
 
 
 Qualification, Experience &amp; Skills:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Human Resources, or a related field
 </li>
 <li>
 4&ndash;5 years of experience in HR Administration, preferably within the Food &amp; Beverage industry
 </li>
 <li>
 Experience with Oracle HR systems is an advantage
 </li>
 <li>
 The position is open to Omani nationals only, in line with local employment regulations
 </li>
 </ul>
 
 
</div>

Assistant Manager HR Shared Services (Omanization Role)

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Assistant Manager HR Shared Services (Omanization Role)