deputy operations manager m/w Jobs in Muscat

deputy operations manager m/w

front office manager

logistics & operations manager Jobs in Muscat

logistics & operations manager

logistics operations

operation manager

manager of operations

DALLAT KOOKH AL SHAAY GROUP OF COMPANY

We are looking for an experienced Operations Manager to oversee and manage all our 20+ coffee shop outlets across Oman under Dallat Kookh Al Shay. The ideal candidate must be able to lead teams, improve performance, ensure smooth daily operations, and help develop and expand the business.Must have strong experience in F&amp;B / caf&eacute; operationsJob Type: Full-time

OPERATION MANAGER

Newrest

<div>Want to join a group where your work really matters and where every effort can help you grow? At Newrest, we move forward thanks to those who get involved, who dare to take risks, and who want to progress. Join a dynamic team with an entrepreneurial and competitive spirit, where decisions are made quickly without fear of failure. At Newrest, everyone contributes to the Group's growth. Here, field experience first: even the CEO pushes trolleys.
About Newrest :
Newrest, an expert in out-of-home catering and facility management, is one of the world's leading multi-sector catering companies. Driven by an &ldquo;Unlimited&rdquo; pioneering spirit, the group deploys its expertise in 53 countries through its 60,000 employees.
Our offering covers a wide range of services: Inflight, buy-on-board and duty-free services, catering, remote site, rail, retail and concessions, as well as comprehensive facility management solutions.
More than just a group, it is a true family, with 97% of its capital held by more than 700 employees. 
In order to anticipate our future operational needs in strategic positions and create a talent pool. Newrest is looking for local talent to join one of our group subsidiaries.
Deputy Operations Manager
As a Deputy Operations Manager, you will oversee the full management of the sites (in partnership with the Operations Director), ensuring operational excellence and compliance with company standards. Your mission will include:
<ul><li>Lead and Supervise Operations</li>
<li><ul><li>Manage day-to-day activities across sites, ensuring adherence to signed contracts and operational standards.</li>
<li>Guarantee the quality of services delivered to clients and maintain strong client relationships.</li>
<li>Monitor KPIs closely and implement corrective action plans when necessary.</li>
</ul></li><li>Team and Resource Management</li>
<li><ul><li>Organize and manage operational units, production teams, supply chain, and site resources.</li>
<li>Supervise HR activities including planning, vacation schedules, and timesheets.</li>
<li>Animate and motivate teams to foster performance, responsiveness, and revenue growth.</li>
<li>Participate actively in team training and development.</li>
</ul></li><li>Compliance and Quality Assurance</li>
<li><ul><li>Ensure strict application of HACCP procedures and health &amp; safety standards.</li>
<li>Control storage organization and proper use of individual safety equipment.</li>
<li>Maintain the integrity of the quality management system during changes and report improvement opportunities.</li>
</ul></li><li>Strategic Development</li>
<li><ul><li>Support the opening of new contracts and contribute to business development nationwide.</li>
<li>Propose innovative solutions and new work methods to improve services and operational efficiency.</li>
<li>Guarantee the correct use of group tools (e.g., Winrest) and follow group guidelines for innovation and golden rules (inventory control, expense claims).</li>
</ul></li><li>Reporting and Representation</li>
<li><ul><li>Provide accurate and timely reporting to the country manager, including group-level requirements.</li>
<li>Represent the company with local authorities and administrations when necessary.</li> 
</ul></li></ul> 
 
<ul><li>Familiar with the remote sector (Onshore or Offshore), 5 years experiences in Mining or Oil &amp; gas sector is a real plus.</li><li>
Strong leadership and organizational skills.</li>
<li>Ability to manage complex operations and drive continuous improvement.</li>
<li>Proactive mindset with a focus on quality, safety, and client satisfaction.</li><li>
Able to manage of international teams</li><li>
Fluent English, second language is better</li><li>
Hight pressure resistance</li><li>
Sense of organization, method and respect of local constraints</li></ul>
ABOUT NEWREST :
Specialist in out-of-home catering in 53 countries, and the only player to intervene in all sectors of catering and related services, Newrest is one of the world leaders in multi-sector catering.
Our 60,000 committed and talented employees do what is necessary to offer consumers balanced, diversified and tasty meals while scrupulously respecting hygiene and food safety standards.
https://www.newrest.eu/</div>

Deputy Operations Manager M/W

Wisal

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مدير عمليات

Mandarin Oriental

<div>
 Mandarin Oriental Muscat is looking for a
 
 Spa Operations Manager
 
 to join our
 
 Spa
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 
 Manager on Duty
 
 
 
 
 <ul>
 <li>
 Reports to the Director of Rooms.
 </li>
 <li>
 Responsible for the operations of the entire Spa &amp; Wellness including guest interactions.
 </li>
 <li>
 Review treatments and notes on Spa Soft.
 
 
 </li>
 </ul>
 
 
 Spa Operations
 
 
 
 
 <ul>
 <li>
 Will be in charge of the daily spa operations which includes but not limited to guest complaints, therapist needs, telephone calls and Spa reception.
 </li>
 <li>
 Complete Spa and Fitness tour to review standards, procedures, and operational status.
 </li>
 <li>
 Coordinate scheduling of duty rosters, annual leave, and bank holidays for all colleagues.
 </li>
 <li>
 Review treatment rooms which include treatment trolley, closets millwork, linens, treatment beds and equipment upkeep daily to ensure all standards are met.
 </li>
 <li>
 Responsible for motivating retail sales and ensure that all sales are recorded accurately.
 </li>
 <li>
 Responsible for timely documentation and the discipline of the colleagues in accordance with progressive discipline procedures outlined in Human Resources Strategic Policy.
 </li>
 <li>
 Reading and replying to the many essential emails, regarding Spa, meetings, groups, and VIP&rsquo;s.
 </li>
 <li>
 Professional treatment room inventory checks.
 </li>
 <li>
 Professional product inventory checks.
 </li>
 <li>
 Accountable for all professional stock in the spa and storeroom.
 </li>
 <li>
 Ensuring all therapists are booked in the correct room. Ensuring that the treatment rooms are used to the maximum potential.
 </li>
 <li>
 Keeping track of the training hours of the therapists.
 </li>
 <li>
 Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence of wear and tear.
 
 
 </li>
 </ul>
 
 
 Inventory
 
 
 
 
 <ul>
 <li>
 Ensure purchasing requests are submitted once per month or once every three months for all professional products.
 </li>
 <li>
 Ensure the end of the month inventory is completed in SpaSoft.
 </li>
 <li>
 Assist in the evaluation of current products and new product lines for professional and retail use.
 
 
 </li>
 </ul>
 
 
 Finance
 
 
 
 
 <ul>
 <li>
 Ensure KPIs are updated at the end of each month.
 </li>
 <li>
 Review the spa treatments turn away reports regularly to ensure the maximization of therapist time and that all financial objectives are being met.
 </li>
 <li>
 Yearly budget preparation.
 </li>
 <li>
 Monthly statistic reports preparation.
 </li>
 <li>
 Calculate tips, retail commission day by day &ndash; appointment by appointment.
 </li>
 <li>
 Oversee monthly incentives for the Spa colleagues.
 </li>
 <li>
 Creates exciting incentive programmes for the team.
 </li>
 <li>
 Ensure all professional invoices are accounted for and paid.
 </li>
 <li>
 Check daily figures to keep on top of spa revenue.
 
 
 </li>
 </ul>
 
 
 Training
 
 
 
 
 <ul>
 <li>
 Conduct induction trainings for new therapists within the spa.
 </li>
 <li>
 Conduct treatment training of Mandarin Oriental Signature Spa therapies and Spa Journeys.
 </li>
 <li>
 Signing off the spa monthly training calendar.
 </li>
 <li>
 Refresher training for all therapists to ensure comfort in the treatment descriptions to guests.
 </li>
 <li>
 Ensuring all Mandarin Oriental Signature treatments refresher training is conducted on a regular basis.
 </li>
 <li>
 Review that Standard Operating Procedures (SOP) have been taught and standards are met.
 </li>
 <li>
 Review of all Departmental Learning Checklists for all therapists are in order and training hours are tracked. Update Training Matrix accordingly.
 </li>
 <li>
 Continuous retail training for the entire team.
 </li>
 <li>
 Organise mystery shoppers to help increase and stay consistent in terms of quality standards.
 </li>
 <li>
 Keep your own knowledge in line with the industry.
 </li>
 <li>
 Customer Focus:
 </li>
 <li>
 Handling guest complaints in regard to treatments and therapists.
 </li>
 <li>
 Co-ordinating Lifestyle Consultation form with guests where unusual medical circumstances could interfere with Spa treatments chosen.
 </li>
 <li>
 Colleague Relations:
 </li>
 <li>
 Administrative Duties:
 </li>
 <li>
 Follow up on maintenance issues within the spa and treatment rooms in HOTSOS.
 </li>
 <li>
 Conduct weekly walk through with assistant chief engineer on outstanding maintenance issues.
 </li>
 <li>
 Review comments in LRA and TripAdvisor with the relevant Spa Colleagues.
 </li>
 <li>
 Additional Duties:
 
 
 </li>
 </ul>
 
 
 New Treatment Development
 
 
 
 
 <ul>
 <li>
 Conduct bi-yearly reviews of the treatments and product sales for the spa and check if change is necessary.
 </li>
 <li>
 Responsible for the development of new treatments.
 </li>
 <li>
 Responsible to test and evaluate new product lines.
 
 
 </li>
 </ul>
 
 
 Sales and Marketing
 
 
 
 
 <ul>
 <li>
 Liaise with the Communications on journalist bookings.
 </li>
 <li>
 Conducting interviews with journalists when is required.
 </li>
 <li>
 Development of the new Marketing Plan and Event Planner.
 </li>
 <li>
 Develop Spa promotional plan.
 
 
 </li>
 </ul>
 
 Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 NVQ level 3 in Beauty Therapy or equivalent CIDESCO, BTEC
 </li>
 <li>
 Therapy experience essential &ndash; 3-5 years Spa Management
 </li>
 <li>
 Spa knowledge and experience in a five-star luxury hotel environment is essential
 </li>
 <li>
 Must possess a strong knowledge of computer programs such as Microsoft Office, Windows, Outlook, Spa Soft
 </li>
 <li>
 Strong leadership skills
 </li>
 <li>
 Strong communication skills
 </li>
 <li>
 Ability to share knowledge with Colleagues
 </li>
 <li>
 Ability to apply knowledge to new situation
 </li>
 <li>
 Ability to work as part of a dedicated and passionate team
 </li>
 <li>
 Excellent personal presentation and interpersonal skills
 </li>
 <li>
 Experience of financial planning and management
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Spa Operations Manager

Confidential

<div>
 
 
 Purpose of the Role:
 
 
 
 The Assistant Manager &ndash; HR Shared Services is responsible for overseeing accommodation management, government relations, and employee relations within Oman. This role ensures smooth operations in these key HR service areas while also supporting the HR Manager in various HR projects and initiatives.
 
 
 
 
 
 
 What You&rsquo;ll Own:
 
 
 
 1. Accommodation Management:
 
 
 &bull; Oversee and manage employee accommodation, ensuring compliance with company policies and local regulations.
 
 
 &bull; Coordinate with landlords, leasing agencies, and facility management teams for lease agreements, renewals, and maintenance.
 
 
 &bull; Ensure cost-effective and quality housing solutions for employees, managing budgets and vendor negotiations.
 
 
 &bull; Address employee concerns related to accommodation and take corrective actions when necessary.
 
 
 &bull; Conduct regular audits and inspections of company-provided accommodations to ensure safety and hygiene standards.
 
 
 2. Government Relations &amp; Compliance:
 
 
 &bull; Handle all matters related to labor laws, immigration, visas, work permits, and residency renewals for employees in Oman.
 
 
 &bull; Ensure timely processing of employment visas, renewals, and cancellations in coordination with relevant government authorities.
 
 
 &bull; Build and maintain strong relationships with government agencies (Ministry of Labor, Immigration, Municipality, etc.) to ensure compliance with local regulations.
 
 
 &bull; Stay updated on Omani labor laws and ensure company policies remain compliant with legal requirements.
 
 
 &bull; Support in resolving any legal issues related to employment, work permits, or residency concerns.
 
 
 3. Employee Relations &amp; HR Support:
 
 
 &bull; Act as the first point of contact for employee queries and grievances related to HR services.
 
 
 &bull; Ensure timely resolution of employee disputes, complaints, and workplace concerns, maintaining a positive work environment.
 
 
 &bull; Support HR investigations, disciplinary actions, and conflict resolution in collaboration with the HR Manager.
 
 
 &bull; Drive HR engagement initiatives, ensuring employees feel supported and valued..
 
 
 4. HR Projects &amp; Strategic Support:
 
 
 &bull; Support the HR Manager in executing HR projects, process improvements, and automation initiatives.
 
 
 &bull; Participate in HR analytics and reporting, tracking key metrics for accommodation, government relations, and employee engagement.
 
 
 &bull; Assist in the implementation of new HR policies and procedures, ensuring smooth adoption by employees.
 
 
 &bull; Collaborate with cross-functional teams on HR transformation projects aimed at improving efficiency and employee experience.
 
 
 5. Vendor &amp; Stakeholder Management:
 
 
 &bull; Manage relationships with external vendors, PROs, legal consultants, and government entities for HR-related services.
 
 
 &bull; Negotiate service contracts and ensure vendors meet service level agreements (SLAs).
 
 
 &bull; Coordinate with internal stakeholders to align HR Shared Services functions with business needs.
 
 
 
 
 
 
 Qualification, Experience &amp; Skills:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Human Resources, or a related field
 </li>
 <li>
 4&ndash;5 years of experience in HR Administration, preferably within the Food &amp; Beverage industry
 </li>
 <li>
 Experience with Oracle HR systems is an advantage
 </li>
 <li>
 The position is open to Omani nationals only, in line with local employment regulations
 </li>
 </ul>
 
 
</div>

Assistant Manager HR Shared Services (Omanization Role)

Novarc

<div>
 
 
 About Novarc:
 
 
 
 Novarc is a venture capital firm that accelerates and invests in technologies shaping the future of intelligence in AI, HPC, Cloud, and Edge computing infrastructure. We partner with visionary founders and frontier technologies to build the intelligent infrastructure that will define the future.
 
 
 
 
 
 
 Role:
 
 
 
 This is a junior/early-career role with direct mentorship from the founder and exposure to the full VC operations lifecycle. We&rsquo;re seeking a Venture Operations Associate to manage day-to-day operations, enhance internal systems, and ensure seamless coordination across teams and stakeholders. This role serves as a critical operational pillar supporting the fund&rsquo;s growth.
 
 
 
 
 
 
 What You&rsquo;ll Do:
 
 
 
 
 Operational Excellence
 
 
 <ul>
 <li>
 Drive process improvements and operational efficiency across the firm.
 </li>
 <li>
 Develop and maintain internal workflows, documentation, and reporting structures.
 </li>
 </ul>
 
 
 
 
 
 Data, Reporting &amp; Insights
 
 
 <ul>
 <li>
 Analyze internal and portfolio data to support decision-making and performance insight.
 </li>
 <li>
 Maintain dashboards, trackers, and operating metrics for leadership and investment teams.
 </li>
 </ul>
 
 
 
 
 
 Cross-Team &amp; Stakeholder Coordination
 
 
 <ul>
 <li>
 Manage communication and workflows between internal teams, portfolio companies, and external partners.
 </li>
 <li>
 Coordinate meetings, follow-ups, and project timelines to ensure smooth execution.
 </li>
 </ul>
 
 
 
 
 
 Platform Enablement &amp; Strategic Initiatives
 
 
 <ul>
 <li>
 Lead initiatives that enhance platform capabilities, connectivity, and ecosystem engagement.
 </li>
 <li>
 Support strategic projects across investments, operations, partnerships, and firm-wide priorities.
 </li>
 </ul>
 
 
 
 
 
 Fund &amp; Investment Operations Support
 
 
 <ul>
 <li>
 Assist with preparing reports, presentations, memos, and documentation for investments and fund operations.
 </li>
 <li>
 Support compliance, record-keeping, and administrative processes as needed.
 </li>
 </ul>
 
 
 
 
 
 What we're looking for
 
 
 <ul>
 <li>
 
 1&ndash;3 years
 
 of experience in operations, fund administration, consulting, or startup operations.
 </li>
 <li>
 Strong
 
 process management
 
 , analytical, and problem-solving skills with attention to detail.
 </li>
 <li>
 Exceptional
 
 interpersonal and communication
 
 skills; comfortable working across teams and stakeholders.
 </li>
 <li>
 Familiarity with VC, startups, or technology ecosystems is beneficial.
 </li>
 <li>
 Experience in AI, Cloud, or Edge infrastructure sectors is considered advantageous.
 </li>
 <li>
 Bachelor&rsquo;s degree in
 
 Business, Operations Management, Finance
 
 , or a related field.
 </li>
 </ul>
 
 
 
 
 
 
</div>

Venture Operations Associate

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OPERATION MANAGER

Deputy Operations Manager M/W

مدير عمليات

Spa Operations Manager

Assistant Manager HR Shared Services (Omanization Role)

Spa Operations Manager

Venture Operations Associate