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manager operations

HSBC

<div>
 
 Some Careers Shine Brighter Than Others.
 
 
 
 If you&rsquo;re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
 
 
 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
 
 
 We are currently seeking an experienced professional to join our team in the role of
 
 Manager - Operations
 
 
 
 
 In This Role, You Will
 
 
 
 <ul>
 <li>
 Management of a portfolio of traded loans recording rollovers, repayments and other loan events. Completing Loan IQ and SENTRY input to accurately reflect purchase, sale and rollover accounting requirements.
 </li>
 <li>
 Completion of operational processing in a timely and cost-effective manner, ensuring time critical deadlines are achieved and highlighting any bottlenecks or processing constraints to the team supervisor.
 </li>
 <li>
 Ensuring that all documentation satisfies procedural and audit requirements in respect of secondary loan trade processing. Ensuring that payments are input to enable release in accordance with bank deadlines.
 </li>
 <li>
 Resolution of outstanding cash items, taking action to reconcile the Nostro and clearing accounts. Compilation and reconciliation of Front office system to back-office system (FOBO Rec)
 </li>
 <li>
 Ensuring that all queries both internal and external are responded to in a timely manner, seeking guidance where required. Maintenance of the team inbox, attending to queries and responding in a timely manner.
 </li>
 <li>
 Close liaison with the Sales, Trading and Closing teams and Agents to ensure the smooth processing of transactions. Support the secondary loan trade Ops team through project work as allocated to improve processes, procedures and systems operated within the team
 </li>
 <li>
 Assist Closers and Middle Office with position queries and resolve in timely manner. Complete input to contract lifecycle management terms of counterparts and borrowers for sanction screening purposes.
 </li>
 <li>
 Monitors the performance of the team and ensuring appropriate corrective actions are taken to address issues that may prevent timely and accurate settlement and investigations
 
 
 </li>
 </ul>
 
 To Be Successful, You Will
 
 
 
 <ul>
 <li>
 Previous Secondary Loans experience is a significant advantage for the role.
 </li>
 <li>
 Knowledge of Loan IQ is essential, working knowledge of Clearpar.
 </li>
 <li>
 Good excel and analytical skills.
 </li>
 <li>
 Strong organizational skills and the ability to prioritize work, to ensure transaction deadlines are achieved.
 </li>
 <li>
 Pro-active problem-solving attitude.
 </li>
 <li>
 Able to deliver high work standards.
 </li>
 <li>
 Able to thrive under pressure.
 
 
 </li>
 </ul>
 
 You&rsquo;ll achieve more when you join HSBC.
 
 
 
 www.hsbc.com/careers
 
 
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 
 
 Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 <ul>
 <li>
 Issued By HSBC Electronic Data Processing (India) Private LTD***
 </li>
 </ul>
</div>

Manager - Operations

Finnable

<div>
 
 
 Company Description
 
 
 
 Finnable is a rapidly growing financial technology start-up that provides hassle-free personal loans to salaried professionals, aiming to make loans accessible in less than one minute. Founded by experienced ex-bankers and entrepreneurs Nitin Gupta, Amit Arora, and Viraj Tyagi, Finnable leverages deep expertise in financial technology to enhance financial well-being. The company is driven by a mission to reduce financial inequality through innovative solutions, helping millions of salaried individuals lead more stress-free and productive lives. Finnable stands out in the Fintech sector by transforming the lending experience through technological advancements and employer support.
 
 
 
 
 
 
 Role &amp; Responsibilities
 
 
 <ul>
 <li>
 Own the customer and partner experience in the disbursal flow
 </li>
 <li>
 Drive TAT for disbursal aggressively
 </li>
 <li>
 Manage and own all payment and presentation processes within the company.&nbsp;&nbsp;
 </li>
 <li>
 Responsible for Managing and hiring (as per requirement) a team of 10 to 15 members, which consists of disbursal, KYC verification and sales support teams
 </li>
 <li>
 Be the single point of contact for our key partners and internal teams and act as an escalation point to drive resolution in a timely, proactive manner
 </li>
 <li>
 Take complete ownership of the operations product streams, create roadmap and maintain backlogs
 </li>
 <li>
 You will extensively coordinate with internal and external stakeholders, including Sales, Risk and Partners to ensure smooth day-to-day operations for the partners and Finnable&nbsp;
 </li>
 <li>
 Ensuring timely delivery of projects through proper planning, scheduling and execution
 </li>
 </ul>
 
 
 
 
 
 Required Skills&nbsp;
 
 
 <ul>
 <li>
 Strong business acumen, structured problem-solving skills and ability to think strategically&nbsp;
 </li>
 <li>
 Penchant for Automation and continuous improvement
 </li>
 <li>
 Team handling capabilities and excellent hiring skills
 </li>
 <li>
 Excellent written and verbal communication skills&nbsp;
 </li>
 <li>
 Proven ability to partner, communicate and manage/navigate through multiple functions and organisational groups with high stakeholder management skills
 </li>
 <li>
 Understanding of the fintech/Payment landscape along with good deal-making/negotiation skills&nbsp;
 </li>
 <li>
 An open, intuitive and curious mind to learn, unlearn and experiment&nbsp;
 </li>
 <li>
 Proactive and self-motivated to deliver excellence independently&nbsp;
 </li>
 <li>
 Must be willing to work in a high-growth and fluid work environment&nbsp;
 </li>
 <li>
 Strong passion for Fintech and latest advancements in the financial services space&nbsp;
 </li>
 </ul>
 
 
 
 
 Candidates with product management experience with agile methodologies are preferred.&nbsp;
 
 
 
 
 
 Required Experience&nbsp;- 2-5 years of experience in Operations management / strategic partnerships, preferably in fintech/payment industry&nbsp;
 
 
 
 
 
 Qualification - Bachelor&rsquo;s / Master&rsquo;s / MBA degree
 
 
 
 
</div>

Product Manager - Operations

Mashreq

<div>
 - Create service-oriented dashboards for queries handled by the team and suggest workable solutions to bring down /reduce manual handling of these query messages.
 
 
 - Develop a mechanism to fast-track identification of queries originating on account of processing errors, highlight the same to Department head and work closely with operations team and client services to resolve the issue and minimize loss and customer impact.
 
 
 - Ensure errors/knowledge gaps resulting in queries are shared with line managers &amp; Division Heads to curb service issues.
 
 
 - Ensure E2E processes are improved through automation/digitalization initiatives.
 
 
 - Central point of reference for all Queries, Complaints and concerns.
 
 
 - Critical analysis of issues associated with errors, delays and SLA breaches. Recommend effective solutions to resolve them permanently.
 
 
 - Support in designing solutions which can be proposed to address issues identified during Quality Check and MIS report generation.
 
 
 - Ensure solutions are implemented on fast-track basis.
 
 
 Ensure inter-group and intra-group SLAs are reviewed periodically and improved in line with automated solutions.
</div>

Assistant Manager - Operations

eBay

<div>
 At eBay, we're more than a global ecommerce leader &mdash; we&rsquo;re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We&rsquo;re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
 
 
 Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work &mdash; every day. We're in this together, sustaining the future of our customers, our company, and our planet.
 
 
 Join a team of passionate thinkers, innovators, and dreamers &mdash; and help us connect people and build communities to create economic opportunity for all.
 
 
 
 Job Summary
 
 
 
 eBay is seeking a strategic, analytical, and people-focused
 
 Reconciliation Operations Manager
 
 to lead a growing team focused on ensuring the financial integrity of our payments systems. The role will work closely with the global Reconciliation Operations organization and leadership to ensure global process alignment, effective knowledge transfer, and joint ownership of reconciliation goals and standards. This role combines operational excellence, data-driven problem solving, and people leadership, supporting both day-to-day reconciliation activities and advanced analytics including
 
 AI/ML anomaly detection
 
 .
 
 
 This position is a great fit for professionals who have led
 
 finance operations or analytics teams or production support team
 
 , worked with
 
 big data platforms
 
 , and enjoy driving
 
 cross-functional outcomes
 
 in a fast-paced, highly visible environment.
 
 
 
 Job Responsibilities
 
 
 
 
 Team &amp; Process Leadership
 
 
 
 <ul>
 <li>
 Manage a blended team of Reconciliation Operations Analysts and Reconciliation Data Analysts focused on transaction-level accuracy, data recovery and ledger control.
 </li>
 <li>
 Works closely with the global Team and leadership to deliver on reconciliation operation goals
 </li>
 <li>
 Oversee T+1/T+3 reconciliation cycles across global payment processors, internal systems, and ledger platforms.
 </li>
 <li>
 Drive SOP compliance and internal control readiness (e.g., SOX), including documentation for audit support.
 
 
 
 </li>
 </ul>
 
 Cross-Functional Collaboration
 
 
 
 <ul>
 <li>
 Work closely with Engineering, Product Managers, Finance Controllers, Risk, and Compliance teams.
 </li>
 <li>
 Review exception reporting and analysis with accounting.
 </li>
 <li>
 Follow the SOP global recon teams created to ensure alignment on reconciliations and reporting standards.
 
 
 
 </li>
 </ul>
 
 Technical Oversight
 
 
 
 <ul>
 <li>
 Strong problem solving and issue investigation skill in production
 </li>
 <li>
 Provide strategic direction for data automation, Python/SQL scripting, and Big Data analysis to improve reconciliation coverage and efficiency.
 </li>
 <li>
 Review and guide implementation of machine learning models for anomaly detection, failure prediction, and reconciliation intelligence.
 
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 8+ years of experience in financial operations, reconciliation, data analytics, or payments ecosystems
 </li>
 <li>
 4+ years of experience managing high-performing teams in a cross-functional environment
 </li>
 <li>
 great team ability to work across multiple offices and time zones in a very diverse setting.
 </li>
 <li>
 Strong tech background especially skills in SQL, Python, and familiarity with Big Data technologies (Hive, Spark, BigQuery)
 </li>
 <li>
 Knowledge of accounting flows, journal entries, and reconciliation automation
 </li>
 <li>
 Demonstrated understanding of AI/ML models (e.g., classification, clustering, anomaly detection)
 
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience in e-commerce, fintech, or payments operations
 </li>
 <li>
 Hands-on exposure to BI/reporting tools (Tableau, MicroStrategy, Power BI)
 </li>
 <li>
 Proven ability to scale data-driven reconciliation solutions across multiple payment channels and geographies
 
 
 
 </li>
 </ul>
 Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.
 
 
 eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
 
 
 The eBay Jobs website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.
</div>

Manager, Reconciliation Operations

Urban Company

<div>
 
 
 About Urban Company:
 
 
 
 
 
 
 Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage
 
 
 therapy, cleaning, plumbing, carpentry, appliance repair, painting, etc., all delivered in the comfort of their home and at a time of their choosing. We promise our customers a high-quality, standardized, and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.
 
 
 
 
 
 Urban Company started as UrbanClap in November 2014, when its founders, Abhiraj, Raghav, and Varun, realized that the home services industry was predominantly unorganized, fragmented, and offline. Customers found it challenging to avail quality services conveniently, and service professionals were struggling to make ends meet, having to rely upon several
 
 
 middlemen, contractors, and local aggregators. The founders felt that the industry was ripe for disruption, and launched Urban Company, with three key principles in mind -
 
 
 
 
 
 1. Customer love: Build a platform that offers truly delightful and differentiated services
 
 
 2. Partner empowerment: Build a deep, full-stack partnership with service partners,
 
 
 helping improve their earnings and overall livelihood
 
 
 3. Technology first: Bring innovation and technology to an age-old industry
 
 
 
 
 
 
 What you&rsquo;ll do:
 
 
 
 
 
 <ul>
 <li>
 Independently own and build all aspects of UC&rsquo;s business across your vertical in the city cluster you are responsible for -building the supply chain across selection, training and onboarding of professionals; daily operations; quality of service; user growth and expansion. This is an operations-heavy role; the leader is expected to be hands-on and on the ground.
 </li>
 <li>
 Grow the marketplace by improving the quality of service, like service availability, on-the-job quality through training, etc.
 </li>
 <li>
 Build, coach, and lead a high-performance team - they need to be good at hiring and grooming talent.
 </li>
 <li>
 Be part of key projects that improve the performance of the overall category - work with category heads, product, and marketing teams.
 </li>
 </ul>
 
 
 
 
 In a nutshell, the General Manager is expected to completely own and drive the business, the team, and make all decisions for the city cluster. This is an operationally heavy role, and we expect the leader to be strong on operational excellence and leadership skills.
 
 
 
 
 
 
 What We Need:
 
 
 
 
 
 <ul>
 <li>
 Experience in a high-growth operations-based Startup, Ecommerce, FMCG
 </li>
 <li>
 High sense of ownership and a penchant for excellence
 </li>
 <li>
 Extremely strong first-principles problem solvers, who have a maker/builder within them and want to bring to life consumer insights to revolutionize the service industry.
 </li>
 </ul>
 
 
 
 
 
 What can you expect:
 
 
 
 
 
 <ul>
 <li>
 A great work environment with massive ownership and growth opportunities.
 </li>
 <li>
 Work closely with strong leaders who are amongst the best in the country when it comes to operational excellence and consumer obsession
 </li>
 <li>
 A lot of freedom and ownership to propose and change the way we do things. We still believe it is Day 0 and are hungry to improve and change
 </li>
 <li>
 Growth opportunities within UC via our robust internal mobility program
 </li>
 </ul>
 
 
</div>

General Manager - Business Operations

FedEx

<div>
 
 
 Title - Senior Manager Clearance Operations
 
 
 
 
 Department:
 
 Operations
 
 
 
 Location:
 
 Bangalore
 
 
 
 Reports To:
 
 Managing Director Operations
 
 
 
 
 
 
 Who we are
 
 
 
 At FedEx, moving the world doesn't only mean delivering for our customers around the globe. Moving the world is also about creating what's next. We are Team FedEx and we are 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what's next.
 
 
 This isn't a place to get just a job. Here, you get a career for life. Its a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results for our customers, for our people and for the planet.
 
 
 Here, you will have the flexibility and empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we will continue to drive and deliver excellence.
 
 
 
 
 
 
 Our Values
 
 
 
 We take pride in being a people-first company, where our employees feel safe, valued and respected. Our culture values empower us to deliver great results.
 
 
 With one FedEx culture, we:
 
 
 
 Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what's next
 
 
 
 
 
 
 
 Awards
 
 
 <ul>
 <li>
 FedEx has consistently ranked among the top 20 in the World&rsquo;s Most Admired Companies&rdquo; report, published in FORTUNE magazine, since 2001
 </li>
 <li>
 Ethisphere named FedEx as one of World&rsquo;s Most Ethical Companies&reg; in 2023
 </li>
 </ul>
 
 
 
 
 
 What you will do
 
 
 
 You will act as a technical expert on complex and specialist subject(s). You will support management with the analysis, interpretation and application of complex information, contributing to the achievement of divisional and corporate goals. Supports or leads projects by applying area of expertise.
 
 
 
 
 
 
 What you will do:
 
 
 <ul>
 <li>
 Oversee clearance and brokerage operations to ensure timely and compliant movement of shipments.
 </li>
 <li>
 Manage all brokerage administration services with accuracy and adherence to regulatory requirements.
 </li>
 <li>
 Ensure high-quality customer service for clearance-related queries and resolve escalations promptly.
 </li>
 <li>
 Supervise cage handling processes to maintain operational efficiency and security standards.
 </li>
 <li>
 Lead and mentor a team, including managers across assigned departments and/or locations, fostering accountability and performance.
 </li>
 <li>
 Ensure departmental and operational targets are consistently met in alignment with company objectives.
 </li>
 <li>
 Guarantee compliance with local and international regulations as well as company policies.
 </li>
 <li>
 Coordinate operations within the country or across multiple countries for seamless process standardization.
 </li>
 <li>
 Apply strong planning, organizing, judgment, and decision-making skills to drive operational improvements.
 </li>
 <li>
 Identify gaps and implement best practices to enhance clearance operations, customer experience, and overall productivity.
 </li>
 </ul>
 
 
 
 
 
 You will be a great fit if you
 
 
 <ul>
 <li>
 Have relevant experience in the logistics industry for a period of over 12-15 years, specializing in the customs regulations and having expertise in the clearance operations.
 </li>
 <li>
 People Management Skills
 </li>
 <li>
 Presentation Skills
 </li>
 <li>
 Decision Making Skills and
 </li>
 <li>
 Analytical skills to study complex data
 </li>
 </ul>
 
 
 
 
 
 What you can expect
 
 
 <ul>
 <li>
 Attractive remuneration package
 </li>
 <li>
 Spread your wings and take ownership of your career with opportunities to network and connect with professionals in your field and involvement in cross-functional projects
 </li>
 <li>
 A supportive and inclusive work environment.
 </li>
 <li>
 Mentorship and guidance from industry professionals.
 </li>
 <li>
 Valuable skills and experience to enhance your resume.
 </li>
 <li>
 Complimentary 24/7 access to our learning platforms to support you in becoming who you want to be
 </li>
 </ul>
 
 
 
 
 
 Our Commitment
 
 
 to Equal Opportunities
 
 
 
 Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.
 
 
 We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.
 
 
 
 
 
 
 Interested to join Team FedEx?
 
 
 
 Everyone at FedEx has a part to play. It&rsquo;s about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done. And whether you&rsquo;re a business leader or delivery driver, you&rsquo;ll be empowered to take responsibility and overcome each challenge in your own way.
 
 
 If this role and working environment sound like a place you can thrive in, apply today and let&rsquo;s create what&rsquo;s next together.
 
</div>

Senior Manager Clearance Operations

Xponentiate

<div>
 
 
 About The Company
 
 
 
 
 Elevate Now is India's first medical weight-loss company, transforming how people approach weight management through science-based, doctor-led programs. We combine modern medical interventions, personalized nutrition, and dedicated health coaching to deliver sustainable results &mdash; not just short-term weight loss. Our mission is to help individuals improve their health, confidence, and long-term well-being through evidence-based, compassionate care.
 
 
 
 
 About The Role
 
 
 
 
 The person will implement all clinical protocols, run training programs, manage doctor supply, drive compliance, and ensure daily execution excellence. Ideal for someone proactive, energetic, extroverted, and highly organised.
 
 
 
 
 Requirements
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Execution of Protocols &amp; Processes
 
 
 
 <ul>
 <li>
 Execute all treatment protocols, workflows, and processes designed by the Protocol Lead
 </li>
 <li>
 Ensure strict adoption and adherence across all doctors
 </li>
 <li>
 Conduct audits, spot checks, and quality reviews to drive 100% protocol compliance
 
 
 </li>
 </ul>
 
 Doctor Supply, Hiring &amp; Network Growth
 
 
 
 <ul>
 <li>
 Manage end-to-end doctor hiring, including sourcing, interviews, assessments, and onboarding
 </li>
 <li>
 Build and scale the doctor supply across full-time, part-time, and consultant roles
 </li>
 <li>
 Maintain strong relationships with medical communities, colleges, and networks
 
 
 </li>
 </ul>
 
 Training Delivery &amp; Performance Management
 
 
 
 <ul>
 <li>
 Run training programs based on content and frameworks created by Role 1
 </li>
 <li>
 Conduct recurrent training, refreshers, and quality improvement sessions
 </li>
 <li>
 Track doctor KPIs, productivity, SLA adherence, and patient ratings
 </li>
 <li>
 Implement corrective actions and improvements wherever required
 
 
 </li>
 </ul>
 
 Day-to-Day Clinical Operations
 
 
 
 <ul>
 <li>
 Manage scheduling, rostering, utilisation planning, and availability of doctors
 </li>
 <li>
 Ensure seamless coordination between clinical teams, ops, tech, and customer support
 </li>
 <li>
 Solve execution gaps rapidly and maintain a high-quality care delivery environment
 
 
 </li>
 </ul>
 
 
 Requirements
 
 
 
 
 <ul>
 <li>
 MBBS / Pharma background; MBA - Mandatory
 </li>
 <li>
 3+ years in healthcare operations, clinical execution, or doctor supply roles
 </li>
 <li>
 Strong-headed, proactive, extroverted, and excellent at people management
 </li>
 <li>
 High ownership, strong execution capability, and comfort with pressure
 </li>
 <li>
 Based in Bangalore; hybrid work
 
 
 </li>
 </ul>
 
 
 Benefits
 
 
 
 
 <ul>
 <li>
 Top Benefit: You work with Super-Smart people
 </li>
 <li>
 Industry competitive salary
 </li>
 </ul>
</div>

Senior Manager - Doctor Operations

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