manager standard, processes & compliance Jobs in Doha

manager standard, processes & compliance

service manager

assistant manager safety

compliance & safety engineer level 1 Jobs in Doha

compliance & safety engineer level 1

head of compliance

manager standard processes compliance

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Manager Standard, Processes &amp; Compliance
</div></div><div><div>Ref #
</div><div>229356
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Not Specified
</div></div><div><div><ul><li>Closing date: 10-Dec-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>JOB PURPOSE</b></p><p>
This role is responsible for ensuring accurate and timely financial reporting in accordance with relevant accounting standards, regulatory requirements and internal policies. Also, responsible to ensure that the organization maintains strong financial governance, meets all statutory and tax compliance obligations, and supports internal and external audit processes.</p><p><b>
ACCOUNTABILITIES:</b></p><ul><li>
Prepare monthly, quarterly, and annual financial statements by applying IFRS standards through accurate data collection and validation in order to achieve transparent and compliant reporting for airport operations.</li><li>
Consolidate financial results and perform variance and trend analysis by gathering and reconciling data from multiple business units through systematic review and analytical tools in order to achieve meaningful insights for decision-making.</li><li>
Support budgeting and forecasting processes by providing reliable financial data through collaboration with planning teams in order to achieve accurate and realistic financial projections.</li><li>
Ensure timely submission of management and statutory reports by monitoring reporting timelines through effective coordination and process control in order to achieve compliance and informed management decisions.</li><li>
Ensure full compliance with financial regulations, tax laws, and statutory requirements by implementing robust compliance checks through continuous monitoring and liaison with regulatory bodies in order to achieve adherence and mitigate risk.</li><li>
Maintain awareness of changes in financial regulations and accounting standards by tracking regulatory updates through research and professional networks in order to achieve proactive compliance and advise management on necessary adjustments.]</li><li>
Liaise with external auditors, tax authorities, and regulatory bodies by facilitating audits and providing accurate documentation through timely communication in order to achieve smooth audit processes and regulatory alignment.</li><li>
Develop, review, and strengthen internal financial controls by assessing existing control frameworks through risk analysis and process audits in order to achieve integrity and reliability of financial information.</li><li>
Support implementation of audit recommendations and monitor corrective actions by coordinating with relevant stakeholders through structured follow-up and reporting in order to achieve continuous improvement and compliance assurance.</li><li>
Support the line manager in identifying and implementing continuous improvements by analyzing current financial systems and processes through benchmarking and stakeholder feedback in order to achieve enhanced efficiency and accuracy.</li><li>
Contribute to financial policy and procedure development by drafting and reviewing policies through collaboration with finance leadership in order to achieve standardized practices and regulatory compliance.</li><li>
Perform other department duties related to his / her position as directed by the Head of the Department</li></ul>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>QUALIFICATION, EXPERIENCE AND SKILLS:</b></p><p><b>
Qualifications and Experience:</b></p><ul><li>
Bachelor&rsquo;s Degree Accounting, Finance, Public Administration, or a related field with Minimum 8 years of job-related experience</li><li><p>
Proven experience in managing accounts receivable/payable, financial reporting, and reconciliations</p><p><br>
Preferred</p></li><br>
<li>
Postgraduate qualification or professional certification such as CPA, ACCA, CMA, or CA</li><li><p>
Audit experience in big companies</p></li></ul><p></p><p><b><br>
Job Specific Skills:</b></p><ul><li>
Sound understanding of IFRS and public sector accounting principles</li><li>
Strong analytical and financial reporting skills with high attention to detail</li><li>
Proficiency in Microsoft Office (Excel, Word, PowerPoint) and ERP systems such as Oracle or SAP</li><li>
Effective communication and interpersonal skills to work with both internal teams and external teams</li><li>
Ability to prioritize work, manage multiple deadlines, and operate effectively under pressure</li><li>
Demonstrated organizational skills with the ability to maintain structured records and documentation</li><li>
High level of integrity, with the ability to maintain confidentiality and ensure compliance with audit Standards</li><li>
Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members</li></ul><br>
<p></p>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=229356</div></div></div></div></div></div></div></div>

Manager Standard, Processes & Compliance

Hamad International Airport

<div>
 <p>
  <strong>
   JOB PURPOSE:
  </strong>
 </p>
 <p>
  This role is responsible for ensuring accurate and timely financial reporting in accordance with relevant accounting standards, regulatory requirements and internal policies. Also, responsible to ensure that the organization maintains strong financial governance, meets all statutory and tax compliance obligations, and supports internal and external audit processes.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   ACCOUNTABILITIES:
  </strong>
 </p>
 <ul>
  <li>
   Prepare monthly, quarterly, and annual financial statements by applying IFRS standards through accurate data collection and validation in order to achieve transparent and compliant reporting for airport operations.
  </li>
  <li>
   Consolidate financial results and perform variance and trend analysis by gathering and reconciling data from multiple business units through systematic review and analytical tools in order to achieve meaningful insights for decision-making.
  </li>
  <li>
   Support budgeting and forecasting processes by providing reliable financial data through collaboration with planning teams in order to achieve accurate and realistic financial projections.
  </li>
  <li>
   Ensure timely submission of management and statutory reports by monitoring reporting timelines through effective coordination and process control in order to achieve compliance and informed management decisions.
  </li>
  <li>
   Ensure full compliance with financial regulations, tax laws, and statutory requirements by implementing robust compliance checks through continuous monitoring and liaison with regulatory bodies in order to achieve adherence and mitigate risk.
  </li>
  <li>
   Maintain awareness of changes in financial regulations and accounting standards by tracking regulatory updates through research and professional networks in order to achieve proactive compliance and advise management on necessary adjustments.
  </li>
  <li>
   Liaise with external auditors, tax authorities, and regulatory bodies by facilitating audits and providing accurate documentation through timely communication in order to achieve smooth audit processes and regulatory alignment.
  </li>
  <li>
   Develop, review, and strengthen internal financial controls by assessing existing control frameworks through risk analysis and process audits in order to achieve integrity and reliability of financial information.
  </li>
  <li>
   Support implementation of audit recommendations and monitor corrective actions by coordinating with relevant stakeholders through structured follow-up and reporting in order to achieve continuous improvement and compliance assurance.
  </li>
  <li>
   Support the line manager in identifying and implementing continuous improvements by analyzing current financial systems and processes through benchmarking and stakeholder feedback in order to achieve enhanced efficiency and accuracy.
  </li>
  <li>
   Contribute to financial policy and procedure development by drafting and reviewing policies through collaboration with finance leadership in order to achieve standardized practices and regulatory compliance.
  </li>
  <li>
   Perform other department duties related to his / her position as directed by the Head of the Department.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   QUALIFICATION, EXPERIENCE AND SKILLS:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications and Experience:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s Degree Accounting, Finance, Public Administration, or a related field with Minimum 8 years of job-related experience
  </li>
  <li>
   Proven experience in managing accounts receivable/payable, financial reporting, and reconciliations
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <u>
   Preferred
  </u>
 </p>
 <ul>
  <li>
   Postgraduate qualification or professional certification such as CPA, ACCA, CMA, or CA
  </li>
  <li>
   Audit experience in big companies
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Specific Skills:
  </strong>
 </p>
 <ul>
  <li>
   Sound understanding of IFRS and public sector accounting principles
  </li>
  <li>
   Strong analytical and financial reporting skills with high attention to detail
  </li>
  <li>
   Proficiency in Microsoft Office (Excel, Word, PowerPoint) and ERP systems such as Oracle or SAP
  </li>
  <li>
   Effective communication and interpersonal skills to work with both internal teams and external teams
  </li>
  <li>
   Ability to prioritize work, manage multiple deadlines, and operate effectively under pressure
  </li>
  <li>
   Demonstrated organizational skills with the ability to maintain structured records and documentation
  </li>
  <li>
   High level of integrity, with the ability to maintain confidentiality and ensure compliance with audit Standards
  </li>
  <li>
   Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members
  </li>
 </ul>
 <p>
 </p>
</div>


edari

<div>
 <p>
  A leading organisation in Qatar is seeking an experienced Manager, Procurement Sourcing to join its expanding Procurement Sourcing &amp; Category Management function. This is a strategic, high-impact role responsible for driving end-to-end source-to-contract activity, managing supplier negotiations and partnering closely with internal stakeholders across the business.
 </p>
 <p>
  This is an exceptional opportunity for a procurement professional looking to relocate to Qatar and contribute to a world-class, highly regulated organisation with strong international standards.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The Role
  </strong>
 </p>
 <p>
  As Manager, Procurement Sourcing, you will be responsible for:
 </p>
 <ul>
  <li>
   Leading the source-to-contract lifecycle across assigned categories.
  </li>
  <li>
   Developing scopes of work, drafting RFQs/RFPs, and overseeing competitive tendering processes.
  </li>
  <li>
   Conducting supplier bid analysis, formal negotiations, and ensuring alignment with internal stakeholders.
  </li>
  <li>
   Drafting supplier contracts in partnership with Group Legal.
  </li>
  <li>
   Managing and optimising the vendor panel and supplier database.
  </li>
  <li>
   Supporting internal departments with their procurement needs and ensuring SLA adherence.
  </li>
  <li>
   Driving cost efficiency, process optimisation, and procurement best practices.
  </li>
  <li>
   Ensuring compliance with relevant policies, regulations, and risk frameworks.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You&rsquo;ll Bring
  </strong>
 </p>
 <p>
  We are looking for candidates with:
 </p>
 <ul>
  <li>
   6+ years&rsquo; experience in procurement, ideally within a highly regulated international environment (banking, financial services or similar preferred).
  </li>
  <li>
   Strong experience in RFP development, tendering, contract negotiation, and category management.
  </li>
  <li>
   Excellent analytical skills, commercial acumen and attention to detail.
  </li>
  <li>
   Experience working closely with internal stakeholders across all levels.
  </li>
  <li>
   Strong communication skills in English; Arabic is an advantage.
  </li>
  <li>
   MCIPS or other relevant professional accreditation preferred.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why This Role?
  </strong>
 </p>
 <ul>
  <li>
   Based in Qatar, a fast-growing financial and commercial hub.
  </li>
  <li>
   Opportunity to work in a high-performing procurement division within a highly reputable organisation.
  </li>
  <li>
   Leadership exposure with direct responsibility for a small sourcing team.
  </li>
  <li>
   Excellent career development pathways within a sophisticated, global-standard environment.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Location
  </strong>
 </p>
 <p>
  Doha, Qatar
 </p>
 <p>
  <em>
   Open to international candidates seeking relocation.
  </em>
 </p>
 <p>
  <br/>
 </p>
 <p>
  If you&rsquo;re a procurement professional with strong sourcing expertise and experience navigating complex, regulated environments, we&rsquo;d love to hear from you.
 </p>
 <p>
  Apply now and join a team where your impact will be tangible, strategic, and recognised.
 </p>
</div>


Sourcing Procurement Manager

Nakilat

<p></p><div><div><div><div><div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>Job Summary and Purpose</b></h2>
</div><div><p>
Ensure the safe, efficient and cost-effective operation of vessels and that all operational practices meet Flag State regulatory, company and customer requirements.</p>
<p>Ensure the effective implementation of Navigation, seamanship and cargo handling policies on board.</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>
Accountabilities</b></h2>
</div><div><p><b>
Key Accountabilities:</b></p>
<p><b>Cargo Management and compliance:</b><br>
1. Ensure that the vessels are operated in a manner which is safe, reliable and economical and meets the highest industry standards. This shall ensure efficiency in cargo management.<br>
2. Drive compliance with international, Flag State, legal requirements and all company policies related to shipping operations, safety of navigation and Marine personnel at all times. The Marine Operations Superintendent shall also ensure complete compliance with, port / terminals requirements, oil / gas majors and ship vetting systems.<br>
3. Ensure that the trading certification of vessels is valid and avoid failure due to non-compliance.<br>
4. Act as owner&rsquo;s / operator&rsquo;s representative for all commercial STS and ESTS.</p>
<p><b>Vetting of Vessels:</b><br>
5. Ensure that vessels in the fleet are vetted successfully by arranging timely SIRE / CDI inspections, giving prompt responses to any observations raised, initiate remedial actions and identify and mitigate gaps in policies and procedures.<br>
6. Manage the entry of details from the VPQ into the SIRE system as well as maintain the relevant vessels particulars data not limited to TMSA and Q88 records.</p>
<p><b>Audits and Ship Inspections:</b><br>
7. Conduct ship inspections on a regular basis, as per safety management system SMS / ISM to ensure effective ship management during calls to Ras Laffan or sailing visit. In these visits, he/she shall carry out internal audits not limited to navigational, galley and cargo audits.<br>
8. Conduct safety / security / environmental and other SHEQ internal audits as applicable.<br>
9. Supervise the close-out of audits and inspections of ships in coordination with the HSSEQ / technical functions.</p>
<p><b>Safety Management System:</b><br>
10. Maintain the Safety Management System (SMS) of the organization and consistently focus on improving the quality, efficiency of procedures and accuracy, jointly with the Fleet HSSEQ function<br>
11. Brief new senior officers before they join the vessels with regards to the Safety Management System, company policies, vessel operations and specific charterers&rsquo; requirements.</p>
<p><b>Monitor Communication:</b><br>
12. Confirm owned vessels managed by third party is operated efficiently in line with Master Service agreement, Owners instructions, charterer&rsquo;s instruction and TCP.<br>
13. Ensure that managed vessels are operated as per TCP obligations.</p>
<p><b>Voyage Planning:</b><br>
14. Supervise the voyage planning and performance process for the vessels managed by NSQL to ensure compliance with statutory requirements and the requirements of the charterer. Help the organization to avoid performance related claims and provide support in challenging the claims in case they are raised. As well as comply with Ship Energy Efficiency Management Plan.</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>
Accountabilities - 2</b></h2>
</div><div><p><b>
Terminal Approval:</b><br>
15. Participate actively. ship shore interface and compatibly studies Liaise with all related parties such as agents, charterers and terminals and provide all relevant information for the Master to assess the suitability / compatibility of the berth.<br>
16. Carry out in-house mooring analysis Studies.</p>
<p><b>Incident investigations and Risk Assessment:</b><br>
17. Lead investigations into any incidents that may occur as per safety management system SMS / ISM, and ensure that incidents are successfully closed out in a timely manner in coordination with the HSSEQ function.<br>
18. Conduct safety risk assessment and environmental impact assessment for vessel operations in line with Maritime standard / best industry practice.</p>
<p><b>Emergency Response Plan:</b><br>
19. Perform duties and functions as per the Emergency Response Plan and as directed by the Incident Commander.<br>
<br>
<b>Staff Related Functions:</b><br>
20. Works with Fleet &ndash; Head Of Operations and/or Marine Personnel Manager on matters concerning suitability of personnel for promotion, possible secondment or career development and undertake assessments of candidates for promotion.<br>
21. Supervises ship staff conduct, performance and development and works with Marine Personnel Manager.<br>
22. Assist MPD in recruiting process for the sea going staff by participating in new entry staff interviews</p>
<p><b>Interface:</b><br>
23. Provides an effective working link on a day-to-day basis between NSQL Management and ship&rsquo;s staff. Also provides the necessary marine supervision and improvements on all shipping matter as required. Ensures the effective implementation of quality improvement projects and enhance business processes associated with operational issues on board and ashore. Undertakes ships&rsquo; visits as determined by Fleet &ndash; Head Of Operations.</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>
Accountabilities - 3</b></h2>
</div><div><p><b>
Generic Accountabilities:</b></p>
<p><b>Quality, Health, Safety, &amp; Environment (QHSE):</b><br>
24. Adhere to all relevant HSSEQ / SHEQ policies, procedures, instructions and controls so that NAKILAT provides a safe, world class, secure and environmentally responsible service to customers and the public.</p><br>
<p><br>
<b>Policies, Systems, Processes &amp; Procedures:</b><br>
25. Implement approved policies, processes and procedures, and provide instructions vessels to ensure their proper implementation.</p><br>
<p><br>
<b>Others:</b><br>
26. Act as an intermediary between the charterers and STASCO when there is a need to protect the interests of the organization and optimize costs wherever necessary.<br>
27. Ensure that the reputation of the organization is safeguarded. The person in this position shall take responsibility to ensure that the organization faces minimum amount of exposure to environmental pollution.<br>
28. Recognizes Sub-standard operation performance and initiate an investigation to evaluate alternative system, equipment, contractors and methods for beneficial use in place of obsolete unreliable or less efficient systems or equipment on equipment or company operated ships<br>
29. Act as a representative of the organization in industry specific meetings.<br>
30. Perform any other related duties as instructed by the Fleet &ndash; Head Of Operations.</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>
Key Result Areas</b></h2>
</div><div><ul><li>Degree of compliance and number of issues of related to compliance</li><li>Vetting of vessels</li><li>Audits conducted and successful implementation of suggestions</li><li>Successful incident investigations conducted and number of similar future incidents prevented</li><li>Charterers / customer satisfactions</li></ul>
</div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications, Experience and Job Skills</b></h2>
</div><div><div><b>
Qualifications:</b><br>
<ul><li>Degree in Nautical Science or any other related field and / or;</li><li>Master Mariner Certificate of competence and all associated courses with this competence certification.</li></ul></div>
<div><b>Experience:</b><br>
<ul><li>8 to 12 years&rsquo; experience including 3 years&rsquo; as Master on LNG/LPG or crude/oil carriers and favored at least 2 years&rsquo; in a head office management position of a large gas/oil shipping company</li></ul>
Experience of working with personnel from different cultures (ship owners and ship crews)</div>
<div><b>Job Specific Skills:</b><br>
<ul><li>Fully conversant with international and national statutory requirements of the Maritime industry (SOLAS, ISM, MARPOL, ISPS, SOPEP, ISOs)</li><li>Training and knowledge of emergency response procedures, ship vetting, ship inspection is essential</li><li>Auditing skills- Lead ISO, ISM, ISPS auditor</li><li>Computer literate- Microsoft suite of products</li></ul></div>
</div></div></div>
</div></div></div></div><div></div><div><div><div><div><h1 class="jobSectionHeader"><b>NR: Marine Operations Superintendent
</b></h1></div></div></div></div><div></div><div><div><div><div>Department:
</div></div></div></div><div><div><div><div>City:<br>
</div></div></div></div><div></div><p><br>
<b>Job Segment: </b>Operations Manager, QA, Quality Assurance, Inspector, Operations, Quality, Technology
</p></div><div></div><div><div><p>Apply now</p></div></div></div></div></div><p></p>

NR: Marine Operations Superintendent

Inspire Management Training Center

<p><b>The Assistant Manager &ndash; Guest Relations</b> plays a key role in enhancing member and guest experiences by applying modern hospitality practices and ensuring exceptional service interactions. The position emphasizes team leadership, operational excellence, employee development, and fostering a supportive and engaging environment for both guests and staff.</p><p><b>Key Responsibilities</b></p><ul><li>Provide motivating leadership to ensure team members embody the Club&rsquo;s brand values and consistently deliver outstanding service to members and guests.</li><li>Lead daily staff briefings, coordinate training initiatives, assess performance, and serve as the primary support resource for the Guest Relations team.</li><li>Maintain current knowledge of Club facilities, updates, promotions, pricing, and policies to assist members, visitors, and clients effectively.</li><li>Enhance staff productivity through efficient scheduling, coaching, mentoring, and resource planning.</li><li>Address guest inquiries, concerns, and complaints; ensure timely resolution, proper documentation, and appropriate follow-up for complete satisfaction.</li><li>Strengthen interdepartmental cooperation by supporting teams in meeting operational priorities and shared goals.</li><li>Develop, review, and refine Standard Operating Procedures (SOPs) to ensure consistency, accuracy, and efficiency across departmental activities.</li><li>Collect and evaluate guest and member feedback from various channels to identify insights that improve services and Club offerings.</li><li>Prepare management reports, perform root-cause analyses of issues, and collaborate with department heads to implement corrective and improvement measures.</li><li>Coordinate special discounts or concessions with the Finance Manager, obtain approvals from the Director of Operations, and ensure proper documentation before communicating to relevant teams.</li><li>Maintain accurate membership records, monitor renewals, assist with renewal initiatives, and promote incentive programs to support revenue growth.</li><li>Build and maintain strong public relations with members, guests, and external clients.</li><li>Deliver regular training sessions to operational teams with an emphasis on service quality and guest satisfaction.</li><li>Ensure all team members adhere to grooming and appearance standards.</li><li>Participate in audits, support compliance processes, and execute recommended corrective actions.</li><li>Contribute to annual manpower planning, budget preparation (CAPEX &amp; OPEX), and achievement of departmental KPIs.</li><li>Support management of the Guest Relations departmental budget, assist with promotional initiatives, and participate in marketing activities to enhance visibility and revenue.</li><li>Collaborate with HR on employee matters, promote teamwork, and engage staff in welfare and team-building activities.</li><li>Provide weekly progress summaries and periodic updates to senior management.</li><li>Ensure compliance with internal and external audit frameworks, including ISO standards and Supreme Committee guidelines.</li></ul><p><b>Qualifications</b></p><ul><li>Bachelor&rsquo;s Degree in Hospitality Management, Business Administration, or a related field.</li><li>Previous experience in Guest Relations, Quality Assurance, or similar hospitality functions, with strong supervisory and leadership capabilities.</li><li>Minimum of 5 years of experience in the hospitality sector, demonstrating the ability to guide, train, and motivate teams toward high service excellence.</li><li>Strong understanding of guest experience principles, quality measurement tools, and effective complaint-resolution techniques.</li></ul><p><b>Skills Required</b></p><ul><li>Strong team player with excellent cross-department collaboration skills.</li><li>Analytical mindset with strong problem-solving abilities.</li><li>Confident and professional presence when interacting with members, guests, and clients.</li><li>Ability to draft and respond to correspondence professionally and independently.</li><li>Strong customer service orientation.</li><li>Excellent written and verbal communication skills.</li><li>Ability to gather, interpret, and present data effectively.</li><li>High level of initiative with a proactive approach.</li><li>Flexibility to work evenings, weekends, and holidays as required by operations.</li></ul><p>Job Types: Full-time, Permanent</p><p>Application Question(s):</p><ul><li>How many years of experience do you have as an Assistant Manager &ndash; Guest Relations in luxury hotel brands?</li><li>Do you have a bachelor&rsquo;s degree in Hospitality Management, Business Administration, or a related field?</li></ul><p>Language:</p><ul><li>Arabic (Required)</li></ul><p>Location:</p><ul><li>Doha (Required)</li></ul>

Assistant Guest Relations Manager (Luxury Hotel Industry)

<p>The <b>Assistant Manager &ndash; Guest Relations </b>plays a vital role in elevating the member and guest experience by integrating contemporary hospitality practices and delivering outstanding service interactions. This position focuses on team leadership, operational improvement, employee development, and nurturing an engaging environment that supports both guests and staff.</p><p><b>Key Responsibilities</b></p><ul><li>Provide inspiring leadership and direction to ensure team members reflect the Club&rsquo;s brand values and consistently deliver memorable experiences to members and guests.</li><li>Oversee daily staff briefings, coordinate training programs, evaluate performance, and act as the main point of support for the Guest Relations team.</li><li>Maintain up-to-date knowledge of Club facilities, promotions, pricing, and policies to effectively guide members, visitors, and clients.</li><li>Optimize staff productivity through effective scheduling, coaching, mentoring, and resource planning.</li><li>Respond to guest inquiries, concerns, and complaints; resolve issues promptly, record feedback, and ensure follow-up for complete satisfaction.</li><li>Promote strong interdepartmental collaboration by supporting teams in addressing operational needs and meeting shared objectives.</li><li>Develop, review, and update Standard Operating Procedures (SOPs) to maintain accuracy, consistency, and efficiency in departmental processes.</li><li>Compile and analyze guest and member feedback from various channels to generate insights that enhance services and Club offerings.</li><li>Prepare management reports, conduct root-cause analysis of challenges, and work with department heads to implement improvement measures.</li><li>Coordinate special discounts or concessions with the Finance Manager, secure approval from the Director of Operations, and maintain proper documentation before communicating with relevant teams.</li><li>Ensure accurate membership records, track renewals, and support renewal drives while promoting incentive programs to increase revenue.</li><li>Build and maintain positive public relations with members, guests, and external clients.</li><li>Deliver regular training sessions to operational teams with a focus on service quality and guest satisfaction.</li><li>Ensure team members comply with grooming and appearance standards.</li><li>Participate in internal and external audits, assist with compliance requirements, and execute corrective actions as recommended.</li><li>Contribute to annual manpower planning, budget preparation (CAPEX &amp; OPEX), and achievement of departmental performance targets.</li><li>Manage the Guest Relations departmental budget, assist in promotional efforts, and support marketing activities aimed at increasing visibility and revenue.</li><li>Collaborate with HR on employee-related matters, foster teamwork, and encourage staff engagement through welfare and team-building initiatives.</li><li>Provide weekly progress summaries and periodic updates to senior management.</li><li>Ensure compliance with internal and external audit frameworks, including ISO standards and Supreme Committee guidelines.</li></ul><p><b>Qualifications</b></p><ul><li>Bachelor&rsquo;s Degree in Hospitality Management, Business Administration, or a related discipline.</li><li>Prior experience in Guest Relations, Quality Assurance, or similar hospitality functions, with proven supervisory and leadership capabilities.</li><li><b>At least 5 years of experience in the hospitality sector, demonstrating ability to guide, train, and motivate teams toward high service standards.</b></li><li>Strong understanding of guest experience principles, quality evaluation tools, and effective complaint-resolution techniques.</li></ul><p><b>Skills Required</b></p><ul><li>Strong team player with excellent collaboration skills across departments.</li><li>Analytical mindset with strong problem-solving abilities.</li><li>Confident and professional presence when dealing with members, guests, and potential clients.</li><li>Capability to draft and respond to correspondence professionally and independently.</li><li>Strong customer service orientation.</li><li>Outstanding communication skills, both written and verbal.</li><li>Ability to gather, interpret, and present data effectively.</li><li>High level of initiative and proactive attitude.</li><li>Flexibility to work evenings, weekends, and holidays based on operational needs.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: Up to QAR10,650.00 per month</p><p>Application Question(s):</p><ul><li>How many years of professional experience do you have as an Assistant Manager &ndash; Guest Relations in luxury hotel brands?</li><li>Do you have a bachelor&rsquo;s degree in Hospitality Management, Business Administration, or a related field?</li></ul><p>Language:</p><ul><li>Arabic (Required)</li></ul><p>Location:</p><ul><li>Doha (Required)</li></ul>

Qatar National Bank

<div></div><div><div><ul><li><div><b>Business Unit</b>
</div><div>QNB - Qatar
</div></li><li><div><b>Division</b>
</div><div>Retail Banking
</div></li><li><div><b>Department</b>
</div><div>Retail Banking
</div></li><li><div><b>Location</b>
</div><div>Doha, Qatar
</div></li><li><div><b>Closing Date</b>
</div><div>22-Sep-2027
</div></li></ul></div><div><div><h5 class="jobSectionHeader"><b>About QNB</b></h5>
<p>Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.</p>
<p>QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.</p>
<p>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.</p>
<p>Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.</p>
<p>QNB Group has an active community support program and sponsors various social, educational and sporting events.</p>
</div></div><div><div><div><h5 class="jobSectionHeader"><b>Job Purpose Summary</b></h5>
</div><div><p>The incumbent is mainly responsible for managing and training the team of tellers to deliver cash related services to customers over the counter in an efficient, courteous and error-free manner.</p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Essential Duties &amp; Responsibilities by Dimensions</b></h5>
</div><div><p><b>A. Shareholder &amp; Financial:</b></p><ul><li>Assist Branch Manager to implement strategies and plans of the branch to achieve all volume, revenue, profit targets.</li><li>Lead the carrying out of branch cash and other teller-related transactions in a timely and efficient manner to facilitate achievement of pre-approved branch targets.
</li><li>Ensure through the existence of adequate controls that instances of cash shortages/ misappropriations are avoided.</li><li>Implements KPI&rsquo;s and best practices for Head Teller</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.</li><li>Demonstrate clear understanding of the important factors behind the bank's financial &amp; non-financial performance.</li></ul><p></p><p><b>
B. Customer (Internal &amp; External):</b></p><ul><li>Ensure customer satisfaction all times and resolve customer complaints timely and effectively.</li><li>To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required</li></ul><p></p><p><b>
C. Internal (Processes, Products, Regulatory):</b></p><ul><li>Manage counter loads by assessing the over the counter situation and distribute the load accordingly to reducecustomer waiting periods.</li><li>Overall responsible for all transactions processed within the teller area and for safe custody of the cash/ other valuables.</li><li>Ensure that tellers process transactions (cash, checks, remittance requests, utility bills, credit card payments etc) in compliance with the approved policies/ procedures and the applicable regulatory guidelines.</li><li>Authorize transactions that exceed the individual teller&rsquo;s authority but are within the authority delegated to the incumbent.</li><li>Authorize issuance of demand drafts/ managers checks within the limits of the authority delegated to the incumbent.</li><li>Liaise with the personnel responsible for transportation of cash to/ from central vault to ensure timely availability of cash at all times while at the same time avoiding excess cash holdings. And also oversee cash transfers from/to Tellers, branch vault and ATMs.</li><li>Review the teller end of day reports against the source documents to ensure accuracy and completeness of processing.</li><li>Conduct counts of the cash/ other valuables in the vault against the documentary records. Resolve instances of excess/ short cash noted in accordance with the duly approved policy/ procedures.</li><li>Ensure all clearing items and remittance requests received from customers are forwarded to the concerned department/ unit within Group Infrastructure without delay for processing.</li><li>Identify suitable opportunities to cross-sell products or services offered to customers.</li><li>Responsible for &ldquo;Manager Customer Services&rdquo; activities, when necessary, or to ensure successful staff rotation.</li><li>Monitor and review the branch&rsquo;s security procedures and control access to vault.
</li><li>Continuous Improvement:
</li><li>Set examples by leading improvement initiatives through cross-functional teams ensuring successes.</li><li>Identify and encourage people to adopt practices better than the industry standard.
</li><li>Continuously encourage and recognise the importance of thinking out-of-the-box within the team.
</li><li>Encourage, solicit and reward innovative ideas even in day-to-day issues.</li></ul><p></p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Education and Experience Requirements</b></h5>
</div><div><ul><li>Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
</li><li>At least 6 years of relevant experience, preferably within a highly rated international bank.</li><li>Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.</li><li>Well-informed of branch teller practices and regulations.</li></ul><p></p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Note: you will be required to attach the following:</b></h5>
</div><div><div><ul><li>Resume/CV</li></ul>
<ul><li>Passport</li></ul>
<ul><li>QID</li></ul>
<ul><li>Education Certificate
</li></ul><ul><li>Birth Certificate</li></ul></div></div></div></div></div><div></div>

Head Teller

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Assistant Guest Relations Manager (Luxury Hotel Industry)

Assistant Guest Relations Manager (Luxury Hotel Industry)

Head Teller