project manager

restaurant manager

marketing manager

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operations manager

service manager

SFAI Qatar

<ul><li>Service Delivery &amp; Operations</li></ul>Manage daily bus service operations, ensuring schedule adherence, customer satisfaction, on-time performance, and service reliabilityCoordinate service disruptions, contingency planning, crisis management, and emergency responseMonitor service performance metrics, analyzing trends, identifying areas for improvement, and implementing data-driven solutions<ul><li>Engineering &amp; Maintenance Oversight</li></ul>Provide technical expertise in fleet-wide engineering and maintenance programs, optimizing asset utilization and lifecycle managementOversee maintenance and repair of bus systems, including mechanical, electrical &amp; electronic components, ensuring compliance with industry standardsEnsure safety and regulatory compliance in engineering &amp; maintenance activities, conduct audits and risk assessments<ul><li>Team Leadership &amp; Development</li></ul>Lead and mentor engineers &amp; technical staff, providing guidance, support, coaching, and development opportunitiesFoster teamwork, employee engagement, collaboration, open communication, and a culture of continuous improvementDevelop and implement training programs for professional development, enhancing technical expertise &amp;leadership skills<ul><li>Customer Service &amp; Quality Assurance</li></ul>Ensure exceptional customer service, addressing complaints, feedback, concerns, and suggestions in a timely &amp; professional mannerImplement customer service initiatives, improving satisfaction, loyalty, retention, and advocacy through proactive engagementMonitor service quality, identifying areas for improvement, conducting customer surveys, and analyzing feedback<ul><li>Strategic Planning &amp; Compliance</li></ul>Develop and manage budgets for engineering &amp; maintenance activities, ensuring cost-effectiveness and resource optimizationEnsure compliance with regulatory requirements, industry standards, company policies, safety protocols, and environmental regulationsImplement business continuity management plans, risk mitigation strategies, and disaster recovery proceduresJob Type: Full-timePay: QAR20,000.00 - QAR22,000.00 per monthExperience:<ul><li>Service Manager: 10 years (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>License/Certification:<ul><li>PMP, CE &amp; CMM (Preferred)</li><li>QID (Preferred)</li></ul>Work Location: In person

Service Manager

Keeta

<div>
 
 
 We&rsquo;re Hiring:
 
 
 Customer Service Manager of Business Process Innovation
 
 
 
 
 
 
 Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong and now in Middle East.
 
 
 
 
 
 Are you passionate about revolutionizing customer service in the takeaway industry? Do you have a knack for designing seamless service journeys that cater to users, merchants, and riders alike? If so, we have an exciting opportunity for you!
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Output service rules for the takeaway industry, including the user side, merchant side and rider side, to ensure a balanced experience on all three sides.
 </li>
 <li>
 Design the whole chain service journey from AI customer service to manual customer service, including service routing, service layering, service risk control and etc..
 </li>
 <li>
 Design takeaway journeys and scenarios in line with Qatar customers' habits, and output applicable service processes, solutions and communication tactics.
 </li>
 <li>
 The design targets frontline customer service in the customer service center, ensuring that the process is clear, concise and easy to operate, and optimizing the process to improve customer service resolution.
 </li>
 <li>
 Analyze service data and customer voices, continuously discover user pain points, and feedback to business improvement to reduce the occurrence of problems.
 </li>
 </ul>
 
 
 
 
 
 Why Keeta?
 
 
 <ul>
 <li>
 Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
 </li>
 <li>
 Fast-Growing &amp; Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
 </li>
 <li>
 Global Impact: Join a company that&rsquo;s transforming the way people enjoy food, impacting communities around the world.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 Understand the takeaway industry and the current market demand, know the service rules of customer, merchant and rider.
 </li>
 <li>
 Experienced in service process design, and have insignt in full service journey customer experience management
 </li>
 <li>
 Have strong data analysis ability, problem insight and communication and collaboration skills, clear thinking, can accurately recognize the problem and propose improvement programs.
 </li>
 <li>
 Have a sense of service, able to think customer-centered.
 </li>
 <li>
 Have rigorous and practical work attitude, strong sense of responsibility, can accept cross-country travel.
 </li>
 <li>
 Possess experience in the Middle Eastern market, with proficiency in Urdu, English/ Arabic.
 </li>
 </ul>
 
 
 
 
 Ready to make an impact? Apply now &amp; let&rsquo;s shape the future together!
 
 
 
 Location: Doha, Qatar
 
 
 
 Interested? Apply now
 
</div>

Customer Service Manager of Business Process Innovation

Beijing Foreign Enterprise Management Consultants Co.,Ltd.

<div>
 
 On behalf of Huawei, a world-renowned IT and Communications company, we are seeking a skilled
 
 Service Solutions Manager
 
 to support the development and delivery of our telecom customers.
 
 
 In this role, you will work closely with sales, technical teams, and customers to design network solutions, prepare technical proposals, and drive opportunities from initial engagement through to contract closure.
 
 
 
 
 
 
 Job Description
 
 :
 
 
 &bull; To work with the account team for market planning development and opportunity analysis for Huawei services business.
 
 
 &bull; Develop competitive software and service solutions to ensure market target and sales targets are achieved.
 
 
 &bull; Understand service requirements in RFP/RFQ to prepare effective service sales solutions including compliances, proposals &amp; and pricing.
 
 
 &bull; Ensure effective inter-alia team coordination and build synergy with related domains/departments to obtain information required to output considerable service solutions.
 
 
 &bull; Efficiently drive internal reviews and conduct project analysis meetings with Sr. Management of pursuit strategy, solution design, risk analysis, etc.
 
 
 &bull; Deft in designing service BOQs in the CPQ system.
 
 
 &bull; Follow established iSales system processes and consistently utilize the provided tools to document project interactions, ensuring efficient lead management.
 
 
 &bull; Proactive in customer communication to ensure deliverables are met in a considerable time frame.
 
 
 
 
 
 
 Candidate Requirements:
 
 
 
 &bull; Shall possess sound knowledge of Huawei CNBG industry product lines (Wireless, Fixed, Core, IT, etc.).
 
 
 &bull; Embrace curiosity, actively listen, and focus on continuous learning.
 
 
 &bull; Customer-focused, team worker, who is flexible, adaptable, and able to work with little direct supervision.
 
 
 &bull; Demonstrates determination and know-how to take ownership and responsibility of a project for achieving desired results.
 
 
 &bull; Excellent communication, interpersonal, and negotiation skills.
 
 
 &bull; Proven administration, problem-solving, and analytical skills.
 
</div>

Service Solution Manager

PROZ TECHNOLOGIES

Hello, Greetings from Proztec Qatar! I hope everything is going well with you.JOB DESCRIPTIONThe Service Operations Manager is responsible for overseeing day-to-day IT operations and acting as a technical advisor across all customer environments. This role ensures smooth incident management, operational efficiency, and service continuity while maintaining high standards of performance and reporting. The Service Operations Manager plays a key role in managing operational teams, resolving technical issues, and ensuring adherence to ITSM best practices.DUTIES &amp; RESPONSIBILITIES<ul><li>Supervise daily IT operations across all customer environments</li><li>Act as a technical advisor for resolving complex operational and system issues</li><li>Manage Incident, Problem, and Operations processes in line with ITIL practices</li><li>Monitor system performance, availability, and service health</li><li>Ensure timely resolution of incidents and minimize service disruptions</li><li>Lead operational teams and coordinate with support functions</li><li>Prepare and present operational reports, dashboards, and performance metrics</li><li>Drive continuous improvement initiatives in service operations</li><li>Ensure compliance with operational procedures and governance standards</li><li>Collaborate with stakeholders to enhance service quality and efficiency</li></ul>SKILLS &amp; ABILITIES<ul><li>Strong expertise in Incident &amp; Operations Management</li><li>Solid understanding of ITSM frameworks (ITIL)</li><li>Ability to troubleshoot and resolve complex technical issues</li><li>Strong leadership and team coordination skills</li><li>Excellent reporting and analytical capabilities</li><li>Effective communication and stakeholder management skills</li></ul>POTENTIAL BACKGROUND<ul><li>Minimum 7+ years of experience in IT Operations / Service Operations</li><li>Experience managing enterprise IT environments and support teams</li><li>Proven experience in incident management and operational governance</li><li>Exposure to multi-vendor environments is an advantage</li></ul>CERTIFICATIONS (MANDATORY/PREFERRED)<ul><li>ITIL v4 Intermediate (Mandatory)</li><li>COBIT (Preferred)</li></ul>LANGUAGE REQUIREMENT<ul><li>Arabic or Non-Arabic Speaker</li></ul>WORK LOCATION<ul><li>Onshore &ndash; Qatar</li></ul>SOFT SKILLS<ul><li>Strong problem-solving and decision-making abilities</li><li>Ability to work under pressure and manage critical incidents</li><li>Proactive approach to operational challenges</li><li>Strong ownership and accountability</li><li>Excellent coordination and communication skills</li></ul>If you&rsquo;re interested or have relevant experience, feel free to share your updated CV.Job Type: Full-timePay: QAR15,000.00 - QAR18,000.00 per monthWork Location: In person

Service Operations Manager

Dizel Aktif Automotive & Diesel Systems LLC

About the Role: Dizel Aktif Automotive and Diesel Systems LLC is seeking a highly experienced and results-driven Senior Service Operations Manager (Automotive Systems) to lead service operations in Doha, Qatar. This role focuses on overseeing automotive service centers, ensuring efficient operations, and delivering high-quality service for diesel and automotive systems.Key Responsibilities:<ul><li>Service Operations Leadership: Oversee daily operations of automotive service and maintenance activities</li><li>Workshop Management: Manage service centers, technicians, and diagnostic teams</li><li>Customer Service Excellence: Ensure high standards in service delivery and client satisfaction</li><li>Process Optimization: Improve service workflows, turnaround time, and operational efficiency</li><li>Technical Coordination: Work with engineers and technicians on diesel and automotive systems</li><li>Performance Monitoring: Track KPIs, service output, and operational metrics</li><li>Team Leadership: Manage service advisors, technicians, and operations staff</li></ul>What We Are Looking For:<ul><li>Experience: Senior-level experience in automotive service operations or workshop management</li><li>Skills: Strong leadership, operational, and technical coordination skills</li><li>Education: Degree or diploma in Automotive Engineering or related field</li><li>Industry Knowledge: Experience in diesel systems, automotive repair, or service centers</li><li>Leadership: Ability to manage teams and multi-bay service operations</li></ul>Why Join Us:<ul><li>Automotive Industry Exposure: Work in diesel systems and automotive service sector</li><li>Leadership Role: Manage full-scale service operations</li><li>Career Growth: Opportunities for advancement into operations director roles</li><li>Technical Environment: Work in a hands-on, engineering-driven setting</li></ul>Job Types: Full-time, PermanentPay: QAR15,000.00 - QAR25,000.00 per monthWork Location: In person

Senior Service Operations Manager

Hello, Greetings from Proztec Qatar! I hope everything is going well with you.JOB DESCRIPTIONThe Service Delivery Manager is responsible for ensuring effective IT service delivery, governance, and SLA management across client environments. Acting as the single point of accountability, the role oversees service performance, vendor coordination, and continuous improvement initiatives to ensure high-quality service delivery aligned with business objectives. The Service Delivery Manager plays a key role in maintaining client satisfaction, managing escalations, and ensuring compliance with ITIL-based service management practices.DUTIES &amp; RESPONSIBILITIES<ul><li>Act as the single point of contact for all service delivery-related matters</li><li>Manage and monitor SLAs, KPIs, and service performance metrics</li><li>Conduct regular service review meetings with stakeholders and clients</li><li>Ensure adherence to ITSM processes including Incident, Problem, and Change Management</li><li>Lead governance meetings, reporting, and continuous service improvement initiatives</li><li>Handle escalations and ensure timely resolution of critical issues</li><li>Coordinate with internal teams and vendors to ensure seamless service delivery</li><li>Drive process improvements and optimize service delivery frameworks</li><li>Maintain service documentation, reports, and compliance records</li><li>Ensure alignment of services with business needs and contractual obligations</li></ul>SKILLS &amp; ABILITIES<ul><li>Strong expertise in IT Service Management (ITSM) frameworks</li><li>Proven experience in SLA management and service governance</li><li>Excellent leadership and team management skills</li><li>Strong communication and stakeholder management abilities</li><li>Ability to manage multiple priorities in a fast-paced environment</li><li>Strong analytical and problem-solving skills</li></ul>POTENTIAL BACKGROUND<ul><li>Minimum 8+ years of experience in IT Service Delivery / IT Operations</li><li>Experience managing enterprise-level service environments</li><li>Strong exposure to client-facing roles and stakeholder management</li><li>Experience working in structured ITIL environments</li></ul>CERTIFICATIONS (MANDATORY/PREFERRED)<ul><li>ITIL v4 Foundation / Intermediate (Mandatory)</li><li>PMP or PRINCE2 (Preferred)</li></ul>LANGUAGE REQUIREMENT<ul><li>Arabic Speaker (Mandatory)</li></ul>WORK LOCATION<ul><li>Onshore &ndash; Qatar</li></ul>SOFT SKILLS<ul><li>Strong leadership and decision-making capabilities</li><li>Excellent interpersonal and communication skills</li><li>Ability to manage escalations and handle pressure effectively</li><li>High ownership and accountability mindset</li><li>Strong organizational and governance skills</li></ul>If you&rsquo;re interested or have relevant experience, feel free to share your updated CV.Job Type: Full-timePay: QAR18,000.00 - QAR22,000.00 per monthWork Location: In person

Service Delivery Manager (Arabic Speaker)

Al-hattab Group of Companies

Job Title: Operations Manager &ndash; Food Service / RestaurantLocation: Doha, Qatar Salary: QAR 10,000 &ndash; 15,000 per month (based on experience) Job Type: Full-timeJob DescriptionWe are seeking an experienced Operations Manager with a strong background in food service and restaurant operations to oversee and optimize the day-to-day performance of our outlets. The ideal candidate will have hands-on experience managing teams, controlling costs, maintaining quality standards, and driving operational excellence in a fast-paced hospitality environment.This role is suited for a results-driven professional who understands both front-of-house and back-of-house operations and can lead teams to deliver consistent service quality.Key Responsibilities<ul><li>Oversee daily restaurant/food service operations across assigned outlets</li><li>Ensure compliance with company standards, SOPs, and food safety regulations</li><li>Manage staffing levels, scheduling, training, and performance</li><li>Control food cost, labor cost, inventory, and wastage</li><li>Monitor sales performance and implement strategies to improve profitability</li><li>Coordinate with kitchen, service, and support teams to ensure smooth operations</li><li>Handle customer feedback and resolve operational issues professionally</li><li>Support openings of new outlets or concepts when required</li><li>Prepare regular operational reports for management</li></ul>Requirements<ul><li>Minimum 5 years experience in food service or restaurant operations (multi-outlet experience preferred)</li><li>Proven experience as an Operations Manager / Restaurant Manager / Area Manager</li><li>Strong knowledge of F&amp;B operations, cost control, and hygiene standards</li><li>Leadership skills with the ability to manage and motivate teams</li><li>Good organizational and problem‑solving abilities</li><li>Ability to work under pressure and meet business targets</li><li>Must be currently based in Qatar</li><li>Arabic is a plus; English is mandatory</li></ul>What We Offer<ul><li>Competitive salary package (QAR 10,000&ndash;15,000)</li><li>Growth and career development opportunities</li><li>Dynamic, fast-growing food service environment</li></ul>Pay: QAR10,000.00 - QAR15,000.00 per monthWork Location: In person

Operations Manager – Food Service / Restaurant

Explore 1412+ Service manager in Doha this May. Find roles across top companies and apply now to boost your career.