project manager

sales manager

duty manager

store manager

it manager

service manager

NEW STATE FACILITY MANAGEMENT

<p><b>About the Role:</b><br/>We are seeking a proactive and experienced <b>Soft Services Manager</b> to oversee and manage all aspects of our soft services operations. The ideal candidate will ensure high-quality service delivery, lead a dedicated team, and maintain compliance with industry standards.</p><p><b>Key Responsibilities:</b></p><ul><li>Oversee and manage all soft services operations, including housekeeping, landscaping, pest control, janitorial services, and waste management.</li><li>Develop and implement operational strategies to ensure service excellence and efficiency.</li><li>Manage, train, and supervise a team of soft services staff.</li><li>Ensure compliance with health, safety, and environmental regulations.</li><li>Maintain service quality standards, monitoring performance through KPIs and regular audits.</li><li>Coordinate with clients, vendors, and internal teams to ensure seamless service delivery.</li><li>Prepare reports, budgets, and forecasts for soft services operations.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Facilities Management, Business Administration, or related field.</li><li>Minimum 5 years of experience in managing soft services or facilities management operations.</li><li>Strong leadership, organizational, and communication skills.</li><li>Knowledge of health, safety, and environmental regulations.</li><li>Ability to manage multiple projects and work under pressure.</li><li>Proficiency in MS Office and relevant facilities management software.</li></ul><p><b>Benefits:</b></p><ul><li>Competitive salary package</li><li>Health insurance</li><li>Supportive work environment</li></ul><p><b>How to Apply:</b><br/>Interested candidates can send their CV and cover letter to <b>cvforjobs7070@gmail.com </b>with the subject line: <b>&ldquo;Application &ndash; Soft Services Manager&rdquo;</b>.</p><p>Job Types: Full-time, Permanent</p><p>Pay: QAR30.00 - QAR35.00 per month</p>

Soft Service Manager

AtkinsRéalis

<div><h2 class="jobSectionHeader"><b>Overview</b></h2><p></p><p>
AtkinsR&eacute;alis is seeking a proactive and experienced Soft Services Manager to lead and manage the delivery of soft services within a high-profile Facilities Management project in Qatar. The successful candidate will be responsible for ensuring the highest standards of cleanliness, security, landscaping, waste management, and customer service across the facility.</p><p></p><h2 class="jobSectionHeader"><b>
Your role</b><br>
</h2><ul><li>
Oversee the day-to-day operations of all soft services including housekeeping, security, landscaping, pest control, and waste management.</li><li>
Develop and implement service delivery strategies aligned with client expectations and contractual obligations.</li><li>
Manage and supervise soft services teams and subcontractors to ensure high-quality performance and compliance with health and safety standards.</li><li>
Conduct regular audits and inspections to ensure service excellence and continuous improvement.</li><li>
Monitor and report on KPIs and SLAs, taking corrective actions where necessary.</li><li>
Coordinate with other FM departments to ensure seamless integration of soft and hard services.</li><li>
Manage budgets, procurement, and resource planning for soft services.</li><li>
Foster a culture of customer service excellence and staff development.</li></ul><p></p><h2 class="jobSectionHeader"><b>
About you</b></h2><p></p><ul><li>
Bachelor&rsquo;s Degree in a relevant discipline (e.g., Facilities Management, Business Administration, or related field).</li><li>
Minimum 5 years of experience in a Soft Services Management role within the Facilities Management sector.</li><li>
CFM (Certified Facility Manager) certification is preferred.</li><li>
Strong leadership, communication, and organizational skills.</li><li>
Experience in managing large teams and multiple service lines.</li><li>
Familiarity with CAFM systems and FM reporting tools is an advantage.</li><li>
Previous experience in the Middle East, particularly Qatar, is desirable.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Rewards &amp; benefits</b></h2><p></p><p>
Explore the rewards and benefits that help you thrive &ndash; at every stage of your life and your career.</p><p>
This includes:</p><ul><li>
Tax-free salary.</li><li>
Comprehensive life insurance coverage.</li><li>
Premium medical insurance for you and your dependents.</li><li>
Generous annual leave balance.</li><li>
Flexible and hybrid work solutions.</li><li>
Remote work opportunities outside of country.</li><li>
Company gratuity scheme.</li><li>
Discretionary bonus program.</li><li>
Annual flight contribution.</li><li>
Relocation assistance.</li><li>
Transportation &amp; housing allowances (available for remote work locations)</li><li>
Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.</li></ul><p>
Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.</p><p></p><h2 class="jobSectionHeader"><b>
About AtkinsR&eacute;alis</b></h2><p><br>
We're AtkinsR&eacute;alis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.</p><p>
Find out more.</p><p><b>
#QSF</b></p></div>

Ariane Holding

<p>The Support Services Manager in Property Management is responsible for overseeing and coordinating essential support functions to ensure the efficient operation and maintenance of properties. This role involves managing service contracts, supervising facility support teams, ensuring compliance with safety and regulatory standards, and enhancing tenant satisfaction. The manager works closely with vendors, service providers, and internal teams to optimize operational efficiency, control costs, and uphold the highest standards of property upkeep and service delivery.</p><p><b>New Property Inspection</b></p><p>- Receive confirmation from the Admin for any new Property Management contract to proceed with the inspection and complete the checklist</p><p>- Check if any utilities, including KM, cooling, maintenance, cleaning, and AMC, need to be cleared by the owner; if they are not cleared, charge the owner prior to changing the unit&rsquo;s status to 'Available</p><p>- Send confirmation to the occupancy in-charge to update the unit's status to 'Available.</p><p><b>Handover</b></p><p>- Receive confirmation from Admin/Leasing for any new leasing contract and conduct a final inspection before the handover</p><p>- If any maintenance is required, coordinate with the Facilities Management (FM) team to provide the maintenance cost, charge the owner, and ensure all work is completed before the handover</p><p>- Receive the handover format signed by Admin/Collection &amp; Leasing to officially hand over the unit to the client</p><p>- Confirm with commercial tenants whether they have received the general notes and fit-out guidelines provided to the leasing team for any future requests</p><p>- Archive the hard copy of the handover format along with the checklist</p><p><b>Takeover</b></p><p>- Receive confirmation from Admin regarding any move-out, including early termination or non-renewal</p><p>- Coordinate with the tenant for the inspection and obtain their signature for the move-out.</p><p>- If any maintenance is required, coordinate with the Facilities Management (FM) team to provide the maintenance cost and charge the tenant or owner accordingly.</p><p>- Follow up on the maintenance process until it is complete and then send the details to the occupancy in-charge to update the unit's status to 'Available.</p><p>- Ensure maintenance and utilities clearance to facilitate the refund of the security deposit from Finance to the tenants</p><p>- Archive the hard copy of the move-out format along with the checklist</p><p><b>Tenant Technical support (Maintenance)</b></p><p>- Receive daily or weekly requests from tenants via email or phone regarding maintenance issues</p><p>- Register the maintenance request date in the tracking report</p><p>- Coordinate with Facilities Management (FM) for the inspection and prepare the cost estimate; the quotation amount will be determined based on whether the issues are the tenant's or the owner's liability.</p><p>- Contact the tenant to provide an update on the repair status and discuss any liability amounts that need to be cleared.</p><p>- Issue a Local Purchase Order (LPO) to Facilities Management (FM) to initiate repairs once the quotation is approved</p><p>- Follow up with the Facilities Management (FM) maintenance team throughout the process until the work is completed</p><p>- Contact the tenant for feedback to confirm if the maintenance has been completed.</p><p>- Update the tracking report with the completion date of the maintenance.</p><p><b>Tenant Technical support (Fit out)</b></p><p>- Receive daily or weekly requests from tenants via email or phone for fit-out approval, along with the submission formats and layout for the required unit.</p><p>- Register the fit-out request date in the tracking report</p><p>- Coordinate with the FM and Engineering departments for review and approval</p><p>- If approved, inform the tenant to proceed with the work as outlined.</p><p>- If rejected, inform the tenant of the decision and explain the supporting documents required for resubmission.</p><p>- Update the tracking report with the completion date of the fit-out request.</p><p><b>Maintenance procedure with finance/Management </b></p><p>- Receive the quotation from FM for any maintenance required</p><p>- Prepare a memo and payment request, along with a Local Purchase Order (LPO), to proceed with management approval (excluding Sheikh properties)</p><p>- If the maintenance expenses fall under tenant liability during the lease term, inform the tenant that payment is required before starting the maintenance.</p><p>- If the maintenance expenses are the tenant's responsibility after the lease term has ended, inform the tenant to transfer the amount to Collection/FM within a maximum of two days after receiving the quotation. If the tenant fails to transfer the amount within this timeframe, we will approach management to approve the deduction from the security deposit</p><p>- If the maintenance expenses are the responsibility of the developer (Ariane Projects/PM), issue a memo, Local Purchase Order (LPO), and payment request to Management/Finance for approval to proceed with the work</p><p>- If the maintenance expenses are the responsibility of the owner (Sheikh), issue a letter or email to the owner and their Facilities Management (FM) team, and follow up until approval is obtained from the owner, addressing the FM directly to initiate the work.</p><p><b>Property Asset Management</b></p><p>- Conduct site visits of the properties and units to assess their status, and prepare a report detailing any concerns or enhancements that need to be addressed.</p><p>- Prepare a General Enhancement report for (FM) to request a quotation.</p><p>- Address the Enhancement report to Management for approval, along with the quotation</p><p>- Prepare a notification to inform the tenant of any general or emergency issues in the projects, as well as to address any violations noted in the (PM) or (FM) inspection report, and follow up to ensure compliance with the necessary repairs.</p><p>- Process utility bills (KM, cooling, and gas) on a monthly basis for common areas and vacant units by preparing payment requests to Management/Finance, and follow up until the payments are cleared.</p><p>- Coordinate with (FM) regarding Annual Maintenance Contracts (AMC) and suppliers to ensure the proper maintenance of projects.</p><p><b>General Task</b></p><p>- Assist tenants with their requirements and provide them with the necessary information</p><p>- Provide support to the Admin and Customer Services Departments in addressing tenant issues.</p><p>- Manage property key coordination with the Leasing Team for property viewings.</p><p>- Assist the Leasing Team by providing property information, including documentation, facilities, fit-out procedures, and unit availability.</p><p>- Prepare weekly reports for Management that cover take-over and hand-over activities, aging properties, held properties, and reports on any facing issues, challenges, and departmental requirements.</p><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>How long is your notice period</li><li>What is your expected salary ( Full Package)</li></ul><p>Experience:</p><ul><li>property management: 5 years (Required)</li></ul><p>Location:</p><ul><li>Doha (Required)</li></ul>

Support Service Manager - Property Management

Trading & Construction Group

<p><b>Position Overview:</b></p><p><b>The Customer Service Training Manager </b>is responsible for developing, implementing, and overseeing training programs that equip customer service representatives with the knowledge and skills to deliver exceptional service. This role combines instructional design, leadership, and performance management to drive customer satisfaction and operational excellence.</p><p><b>Key Responsibilities:</b></p><ul><li><b>Training Program Development</b></li><li>Design and implement onboarding and continuous training programs for customer service teams.</li><li>Create training materials including manuals, e-learning modules, videos, and workshops.</li><li>Update training content based on product updates, policy changes, or customer feedback.</li><li><b>Training Delivery &amp; Facilitation</b></li><li>Conduct in-person and virtual training sessions for new hires and existing staff.</li><li>Partner with team leads to identify performance gaps and provide targeted training interventions.</li><li><b>Performance &amp; Quality Monitoring</b></li><li>Monitor service quality metrics and collaborate with QA teams to improve agent performance.</li><li>Develop assessments, quizzes, and evaluations to measure training effectiveness.</li><li><b>Team Management</b></li><li>Lead and mentor a team of trainers and instructional designers (if applicable).</li><li>Coordinate training schedules and manage training resources.</li><li><b>Cross-Functional Collaboration</b></li><li>Work closely with Product, Operations, and HR to ensure training is aligned with business needs.</li><li>Provide input into customer service policies, scripts, and escalation procedures.</li><li><b>Reporting &amp; Analysis</b></li><li>Analyze training ROI and make data-driven recommendations for improvements.</li><li>Report on training outcomes, agent performance improvements, and feedback trends.</li></ul><p><b>Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree in Education, Human Resources, Business Administration, or a related field.</li><li>5+ years in customer service, with at least 2&ndash;3 years in a training or managerial capacity.</li><li>Experience with Learning Management Systems (LMS) and instructional design tools.</li><li>Strong presentation, coaching, and interpersonal skills.</li><li>Knowledge of customer service software (e.g., Zendesk, Salesforce Service Cloud) is a plus.</li><li>Certification in training or instructional design (e.g., CPTM, ATD) is preferred.</li></ul><p><b>Key Skills:</b></p><ul><li>Leadership and team development</li><li>Instructional design and training delivery</li><li>Excellent communication and presentation abilities</li><li>Analytical thinking and performance evaluation</li><li>Project management</li></ul><p><b>Working Conditions:</b></p><ul><li>Office environment with occasional travel for multi-site training (if applicable)</li><li>Flexibility to accommodate training sessions across different time zones (for global teams)</li></ul><p>Job Type: Full-time</p>

Customer Service Training manager

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Assistant Restaurant Manager
</div></div><div><div>Ref #
</div><div>228190
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Customer Service
</div></div><div><div><ul><li>Closing date: 18-Nov-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the role</b></p><p></p><p>
The Assistant Restaurant Manager is responsible for supporting the Line Manager in daily operations to ensure guests' satisfaction and be the righthand person for a smooth business run.</p><p></p><ul><li> Maintain a consistent level of service standard by tracking and communicating daily operations performance to the Line Manager to ensure a successful customer experience.</li><li> Ensure that Qatar Airways and FSCC policies are implemented and maintained to meet requirements and standards.</li><li> Assist the Line Manager in managing all day-to-day operations by preparing the scheduling of staff, and their training calendar, stock inventory control, and customer service to promote profitability.</li><li> Ensure that information relating to Qatar Airways, Qatar Duty Free and its Food &amp; Beverage operation is disseminated to the entire restaurant staff through effective daily briefing.</li><li> Analyze weekly results and plot them on the monthly sales report in order for the Restaurant Manager to identify and suggest area of improvements.</li><li> Assist the Line Manager by preparing the upselling plan and by driving the team to achieve it to increase the average spent per cover.</li><li> Support the Line Manager on initiating and completing all people management procedures by conduct the probation review, face to face meeting and providing the team with constructive feedbacks.</li><li> Set standards in service and guest relations and ensure guest feedback is communicated effectively and efficiently to the Line Manager in order to take appropriate actions.</li><li> Set up team roaster and plan overtime and holidays shifts to make sure that the outlet is adequately staffed.</li><li> Perform other department duties related to his / her position as directed by the Head of the Department</li></ul><p></p><p><b><br>
Be part of an extraordinary story</b><br>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.</p><p>
Join us as we dare to achieve what&rsquo;s never been done before.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About you</b></p><p>
The successful candidate will have the following:</p><ul><li> Bachelor&rsquo;s Degree or Equivalent</li><li> Minimum 3 years of job-related experience</li><li> Working experience in fast paced multi units environments</li><li> Experienced in HACCP and quality assurance implementation or Related Training</li><li> Worked with a major internationally recognized hotel or Commercial Brand (preferably 5 star restaurant)</li></ul><p>
Job Specific Skills:</p><ul><li> Operational expertise : Building understanding in restaurant and hospitality operations, including culinary expertise.</li><li> Service Excellence and guest management : Competent in meeting and exceeding guests expectations and improving and maintaining the overall service excellence standards.</li><li> Commercial &amp; Financial acumens : Building understanding in restaurant financial and commercial fundamentals to maximize revenue and drive financial KPIs.</li><li> Food Safety &amp; Hygiene Standards : Competent in Food Safety Hygiene regulations &amp; protocols in the restaurant and kitchen operations.</li></ul><p></p><p><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before. So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.</p><p>
Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=228190</div></div></div></div></div></div></div></div>

Assistant Restaurant Manager

STFS GROUP

<p><b>Job Summary:</b></p><p>The Restaurant Manager is responsible for overseeing the daily operations of the QSR outlet, ensuring excellent customer service, maintaining high standards of food quality, hygiene, and team performance. The role focuses on achieving sales targets, controlling costs, and ensuring smooth and efficient restaurant operations.</p><p><b>Key Responsibilities:</b></p><p><b>1. Operations Management</b></p><ul><li>Oversee day-to-day restaurant operations to ensure service excellence and operational efficiency.</li><li>Ensure compliance with company standards for food quality, preparation, hygiene, and presentation.</li><li>Manage inventory, ordering, and stock levels to avoid shortages or wastage.</li><li>Supervise food safety and hygiene practices as per local health regulations.</li></ul><p><b>2. Staff Management &amp; Training</b></p><ul><li>Supervise, train, and motivate restaurant team members (service crew, kitchen staff, and cashiers).</li><li>Prepare staff schedules and ensure adequate manpower during peak hours.</li><li>Conduct regular performance evaluations and identify training needs.</li><li>Maintain discipline and promote a positive work culture.</li></ul><p><b>3. Customer Service &amp; Satisfaction</b></p><ul><li>Ensure every guest receives prompt and courteous service.</li><li>Handle customer feedback and complaints professionally and effectively.</li><li>Maintain cleanliness and ambiance of the dining and service areas.</li></ul><p><b>4. Sales &amp; Financial Performance</b></p><ul><li>Achieve sales and profitability targets as set by management.</li><li>Analyze daily sales, food cost, and labor cost reports and take corrective actions as needed.</li><li>Implement upselling and promotional activities to drive revenue.</li><li>Control expenses and reduce operational wastage.</li></ul><p><b>5. Compliance &amp; Reporting</b></p><ul><li>Ensure adherence to company policies, QHSE standards, and local authority regulations.</li><li>Maintain accurate records of sales, petty cash, staff attendance, and daily reports.</li><li>Coordinate with Area Manager on operational and financial performance updates.</li></ul><p><b>6. Equipment &amp; Maintenance</b></p><ul><li>Ensure restaurant equipment and facilities are in proper working condition.</li><li>Coordinate with maintenance teams for timely repairs and servicing.</li></ul><p><b>Qualifications &amp; Experience:</b></p><ul><li>Bachelor&rsquo;s Degree or Diploma in Hospitality / Business Management or related field.</li><li>Minimum <b>3&ndash;5 years of experience</b> in QSR / fast food / casual dining industry, including at least <b>2 years in a supervisory or managerial role</b>.</li><li>Strong leadership, organizational, and customer service skills.</li><li>Knowledge of POS systems, inventory control, and basic accounting principles.</li><li>Familiarity with food safety and hygiene standards (e.g., FHC or equivalent certification).</li></ul><p>Job Type: Full-time</p><p>Pay: Up to QAR5,000.00 per month</p>

Restaurant Manager

<p>We are looking for an <b>Assistant Site Manager</b> to support and manage our catering services at dedicated site.</p><p><b>MISSIONS:</b></p><ul><li>Assist the Operation Manager in the full operational implementation &amp; compliance of the company standards and policies.</li><li>Ensure at all times the client satisfaction and HSE compliance with group standards.</li><li>Ensure with our Clients&rsquo; representatives and Operations Supervisor that we:</li><li>Maximize the client satisfaction</li><li>Manage efficiently our human resources (productivity and quality)</li><li>Meet the cost targets and HSE standards</li><li>Initiate required training</li><li>Respect assigned cost and sales targets.</li><li>Ensure proper stock and cashbook management</li><li>Submit all the necessary report on time</li><li>Ensure the respect of the service level agreement with our clients is met.</li><li>Ensure proper menu planning and work schedules are implemented.</li><li>Ensure staffs are efficiently supervised to ensure all HSE rules and procedures are followed and hazards/near miss and accidents are properly reported.</li><li>Be proficient in client communication and reporting to his manager.</li></ul><p><b>PROFILE:</b></p><ul><li>Minimum 3 years of proven experience in Hospitality Management with exposure to catering operations and team management.</li><li>Good knowledge of Catering business procedures &amp; HSE standards.</li><li>Excellent intercommunication skills and presentation as he/she will regularly meet clients.</li><li>English (written, read, spoken) is a must. Arabic will be plus.</li></ul><p>Job Type: Full-time</p><p>Pay: QAR3,500.00 - QAR5,000.00 per month</p><p>Education:</p><ul><li>Diploma (Preferred)</li></ul><p>Experience:</p><ul><li>F&amp;B or Catering sector: 3 years (Required)</li></ul><p>License/Certification:</p><ul><li>Health Certificate (FHC) (Preferred)</li></ul><p>Location:</p><ul><li>Doha (Required)</li></ul>

Assistant Manager - For Onsite Catering Services

Explore 1615+ Service manager in Doha this November. Find roles across top companies and apply now to boost your career.

1615 service manager jobs IN Doha

Soft Service Manager

Soft Service Manager

Support Service Manager - Property Management

Customer Service Training manager

Assistant Restaurant Manager

Restaurant Manager

Assistant Manager - For Onsite Catering Services