support engineer

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customer experience specialist Jobs in Doha

customer experience specialist

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helpdesk operator

it support specialist

University of Doha for Science & Technology

<div>
 
 Overview
 
 
 
 University of Doha for Science and Technology (UDST) was officially established by the Emiri Decision No13 of 2022, and it is the first national university specializing in academic applied, technical, and professional education in the State of Qatar. UDST has over 70 bachelor's and master's degree programs, diplomas, and certificates. The university houses 5 colleges: The College of Business, the College of Computing and Information Technology, the College of Engineering and Technology, the College of Health Sciences, and the College of General Education, in addition to specialized training centers for individuals and companies. UDST is recognized for its student-centered learning and state-of-the-art facilities. Its world-renowned faculty and researchers work on developing the students&rsquo; skills and help raise well-equipped graduates who proudly serve different sectors of the economy and contribute to achieving human, social, and economic development goals nationally and internationally.
 
 
 With more than 700 staff and over 8,000 students, UDST is the destination of choice for applied and experiential learning. The University is recognized for its student-centered learning and state-of-the-art facilities. Our faculty are committed to delivering pedagogically-sound learning experiences that incorporate innovative learning technologies. Our aim is to enhance students&rsquo; skills and help develop talented graduates who can effectively contribute to a knowledge-based economy and make Qatar&rsquo;s National Vision 2030 a reality.
 
 
 
 Responsibilities
 
 
 
 The selected candidate will identify and solve IT hardware and application software issues identified by the Helpdesk service tickets, or directly by students, instructors, and prevent disruption of IT services. He/she will Liaise with IT Helpdesk Specialist to understand end-users&rsquo; requests and needs. Consult with employees, students and instructors to determine hardware, software or system issues. The successful candidate will ensure resolution of issues/tickets based on priority and urgency and following the instructions of the IT Support Supervisor. Support employees, students and instructors in the installation and upgrading of software, implementation of file backups, and configurations of systems and applications as and when needed. Identify recurrent IT issues and support in the enhancement of IT services. Meet computer application requirements and apply required updates in a timely and efficient manner to prevent interruption of services. Support the design, development and implementation of new systems and technologies to meet the needs and requirements of each functional area of UDST. Update existing IT systems and ensure ongoing maintenance to facilitate the employees and academic use of current technologies. Identify and meet technology project requirements to enable the completion of these projects. He/ she will Support the preparation of reports for cost-benefit analysis related to technology enhancements and ensure the correct prioritization of equipment and software needs. Support the implementation and enhancement of a standardized quality control protocol for technology troubleshooting that enables timely resolution of computer-related issues for classrooms, labs, academic and employees&rsquo; offices. Remain up to date on current technology trends to ensure best practices are utilized at UDST in the development and implementation of technology solutions. Perform miscellaneous job-related duties as assigned.
 
 
 
 Qualifications
 
 
 
 
 Education and Experience:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree required in IT or related field
 </li>
 <li>
 Minimum 5 years of relevant experience in IT or related field
 
 
 </li>
 </ul>
 
 Language:
 
 
 
 Fluency in written and spoken English language required
 
 
 Fluency in written and spoken Arabic is preferred
</div>

IT Support Specialist

Fanxing Technologies L.L.C

IT Support is the backbone of any organization that uses technology. It is the role responsible for ensuring that all computer systems, hardware, software, and networks function correctly so that employees (or customers) can do their jobs without technical interruption.At its core, IT Support is a problem-solving role. It balances technical expertise with &quot;soft skills&quot; like patience and communication, acting as the bridge between complex technology and the people using it.Key ResponsibilitiesThe daily tasks of IT Support can vary widely depending on the size of the company, but they generally fall into these categories:1. Incident Management (Troubleshooting)<ul><li>Responding to tickets, calls, or emails regarding technical issues.</li><li>Troubleshooting hardware issues (laptops, printers, monitors, mobile devices).</li><li>Troubleshooting software issues (operating systems, Microsoft 365, proprietary apps).</li><li>Resetting passwords and managing user accounts (Active Directory).</li></ul>2. Hardware &amp; Asset Management<ul><li>Setting up new computers (imaging) for new hires (onboarding).</li><li>Managing inventory of laptops, peripherals, and accessories.</li><li>Coordinating repairs for broken hardware.</li></ul>3. User Access &amp; Administration<ul><li>Creating, disabling, and managing user accounts.</li><li>Managing permissions for file access and email groups.</li><li>Handling offboarding (retrieving equipment, deleting accounts).</li></ul>4. Network Support<ul><li>Basic network troubleshooting (Wi-Fi connectivity, VPN access).</li><li>Assisting with patching and physical cabling.</li></ul>5. User Education<ul><li>Teaching users how to use software effectively to prevent future tickets.</li><li>Creating documentation (how-to guides, FAQs) for common issues.</li></ul>Required SkillsIT Support requires a unique mix of &quot;hard&quot; technical skills and &quot;soft&quot; people skills.Technical Skills<ul><li>Operating Systems: Expertise in Windows (10/11) and macOS; familiarity with Linux is a plus.</li><li>Hardware: Understanding of PC, laptop, and peripheral components.</li><li>Active Directory: User account creation, group policy basics.</li><li>Microsoft 365 / Google Workspace: Administering email, Teams, and SharePoint/Drive.</li><li>Networking Basics: Understanding of DNS, DHCP, TCP/IP, and VPNs.</li><li>Ticketing Systems: Experience with tools like Jira, ServiceNow, Zendesk, or Freshservice.</li></ul>Soft Skills (Often considered more important than technical skills)<ul><li>Patience: Users are often frustrated or stressed; staying calm is key.</li><li>Communication: The ability to explain complex technical fixes in plain English to non-technical people.</li><li>Empathy: Understanding that the user&rsquo;s inability to work is causing them stress.</li><li>Critical Thinking: Knowing how to Google effectively and logically work through a problem without knowing the answer immediately.</li></ul>Job Types: Full-time, Part-timePay: QAR65,000.00 - QAR87,000.00 per yearExpected hours: 40 per weekWork Location: In person

IT Support

ECCO Gulf Majorel Qatar

<div>Job Description

1.Respond to end users service calls/requests in a timely manner
2. Install, configure, Diagnose and troubleshoot support issues related to end user hardware equipment (PCs, workstation, MAC, laptop, printers, scanners, photocopiers, IP Telephony, Mobile Devices: Blackberry, iPhone, iPad) and software
3. Setup, configure and maintain users&rsquo; and functional accounts, distribution groups and handling password issues.
4. Setup/troubleshoot/maintain end users&rsquo; profiles
5.Provide technical assistance and guidance for groups or individual users locally or remotely when needed
6. Maintain the hardware and software availability to ensure business continuity.
7. Participate in software and hardware inspections and provide technical evaluations and recommendations.
8. Proactively optimize IT devices with proper configuration items management
9. Writing manuals and documentation.
10.Communicate effectively throughout the lifecycle of incident/Request with proper handover and escalation procedure using the Service manager tool
11.Ensure that all attended calls are logged, updated and closed properly
12. Function as acting supervisor when required
13.Attend or assist technicians and engineers for complicated technical issues, calls from VIP and sensitive users
14.Participate in improving IT Service Policies, Processes and workflows as required. 
Other Responsibilities
1.Prepare reports about technical problems and general reports relevant to the job and submit it to superiors.
2. In depth experience using SCCM
3. Experience in Shavlik patching tool
4.Experience in VB-Scripting and PowerShell scripting
5. Research for new technology and solutions that can be applied in organization to improve our level of support and Research the marketplace for best IT equipment
6. Coach and train new employees within the section.
7. Manage/assist in projects related to IT Client services section
8. Perform other duties relevant to the job as requested by superiors
9. Provide technical support services to cover events inside and outside the country
10. Contact third party vendors for hardware/software maintenance and material requisition. 
Job Requirements and Qualifications
1. Minimum Bachelors in IT, Computer Science or related field
2. ITIL Foundation
3. MCSE / MCITP
4. Certification in Cisco is preferred
Minimum 3 years&rsquo; professional experience in IT domain, hardware, software and troubleshooting or related fields is preferred.</div>

Technical Support Specialist/Engineer

AITS

ESB Developer / Integration Specialist / LeadRoleThe Lead Engineer is responsible for defining, analyzing, and developing software solutions in our international business space.There will be a heavy focus on designing, infrastructure documentation with multiple teams which will involve data mapping, designing solutions to integration issues/challenges, supporting the development process through the translation and simplification of business requirements.<ul><li>Lead Engineer( ESB Integration)</li><li>Middleware Specialist</li><li>Deep knowledge in ESB and other integration processes</li><li>Support the SDLC process through strong IT practices and adherence to change control</li><li>Continuous evaluation of current system state as well as proposal of enhancements to both the IT and business teams</li></ul>Job Type: Full-timePay: QAR15,000.00 - QAR18,000.00 per monthWork Location: In person

ESB Developer / Integration Specialist

SFAI Qatar

1. Technical and Operational Support&middot; Receive, log, and resolve user inquiries and technical issues from government entities, companies, and individuals through approved support channels.&middot; Provide immediate support to members of tender committees, auction committees, and other committees associated with system usage.&middot; Coordinate with specialized technical support teams to ensure timely resolution of issues in accordance with defined service timelines.&middot; Register all incidents, service requests, and inquiries in the ticketing system, ensuring full documentation of request status, response time, and resolution time.&middot; Prepare weekly management reports detailing ticket volumes, issue categories, applied solutions, and closure rates.&middot; Analyze recurring issues and propose root-cause solutions to enhance system stability and reduce service disruptions.&middot; Conduct periodic reviews of the Unified Procurement Portal to ensure data accuracy, completeness, and content integrity.2. Knowledge Management and User Experience Improvement&middot; Develop and update User Manuals, FAQs, and guidance materials as required.&middot; Consolidate frequently asked questions and systematically publish them within the system.&middot; Provide recommendations to improve User Experience (UX) and system usability based on user feedback and support data.&middot; Contribute to the continuous improvement of operational procedures related to HelpDesk Services.3. Training and Capacity Building&middot; Design and deliver comprehensive and continuous training programs for system users.&middot; Organize periodic workshops and training sessions to ensure efficient and effective system utilization.&middot; Prepare training materials (presentations, manuals, instructional videos) in both Arabic and English.&middot; Conduct individual training sessions for new users or users requiring additional support.&middot; Perform post-training evaluations to assess effectiveness and recommend future improvements.&middot; Provide post-training support to ensure proper application of acquired skills in operational environments.Required Experience&middot; Minimum 5 years of experience in:o HelpDesk and technical support serviceso System training deliveryo User support within government or enterprise environments&middot; Strong knowledge of Oracle systems, including:o Oracle iSuppliero Oracle iProcuremento Oracle Purchasingo Oracle Supplier Lifecycle Managemento Oracle Sourcingo Oracle Inventory&middot; Proficiency in Microsoft Office applications and Adobe Acrobat Pro.&middot; Hands-on experience with ticketing and incident management systems.Job Type: Full-timePay: QAR11,800.00 - QAR12,800.00 per monthWork Location: In person

Technical Support & Oracle SCM Support – HelpDesk Services

CxME (Customer Experience Middle East)

Job Title: Customer Experience (CX) SpecialistOverview: A Customer Experience Specialist focuses on optimizing every interaction a customer has with a company &mdash; from initial awareness and purchase to ongoing support and loyalty. Unlike a traditional customer support agent who handles reactive inquiries, a CX Specialist proactively analyzes and improves the end-to-end customer journey to enhance satisfaction, retention, and brand advocacy.Key Responsibilities:<ul><li>Customer Journey Mapping: Identify all touchpoints (website, app, call center, email, in-store) and pinpoint friction areas.</li><li>Feedback Analysis: Collect and interpret customer feedback via surveys (NPS, CSAT), reviews, social media, and direct interactions.</li><li>Process Improvement: Collaborate with cross-functional teams (product, sales, marketing, IT) to remove pain points and streamline workflows.</li><li>Personalization &amp; Engagement: Develop strategies to tailor communications and offers based on customer behavior and preferences.</li><li>Support Escalation Handling: Resolve complex or high-impact customer issues that require cross-department coordination.</li><li>CX Metrics Tracking: Monitor KPIs such as Customer Effort Score (CES), Churn Rate, Retention Rate, and Lifetime Value (LTV).</li><li>Training &amp; Advocacy: Educate internal teams on customer-centric best practices and champion the voice of the customer in strategic decisions.</li></ul>Required Skills &amp; Competencies:<ul><li>Empathy &amp; Emotional Intelligence: Ability to understand and anticipate customer needs and frustrations.</li><li>Analytical Thinking: Comfortable with data analysis tools (e.g., Excel, Tableau, or CRM analytics) to derive actionable insights.</li><li>Communication: Excellent written and verbal skills for drafting customer-facing content and internal reports.</li><li>Problem-Solving: Creative and systematic approach to resolving systemic issues, not just individual tickets.</li><li>Technical Aptitude: Familiarity with CRM platforms (Salesforce, HubSpot, Zendesk), survey tools (SurveyMonkey, Qualtrics), and helpdesk software.</li><li>Project Management: Ability to lead small cross-functional initiatives to implement CX improvements.</li></ul>Typical Qualifications:<ul><li>Education: Bachelor&rsquo;s degree in Business, Marketing, Communications, Psychology, or related field (or equivalent experience).</li><li>Experience: 1&ndash;3 years in customer support, customer success, account management, or a CX-specific role.</li><li>Certifications (plus): CCXP (Certified Customer Experience Professional), CXPA membership, or Lean Six Sigma.</li></ul>Job Types: Full-time, Part-timePay: QAR80,000.00 - QAR120,000.00 per yearExpected hours: 40.0 per weekWork Location: In person

Customer Experience Specialist

Vodafone

<div>
 
 
 JOB DESCRIPTION
 
 
 
 
 
 Scholarship Opportunity &ndash; Vodafone Qatar
 
 
 
 Are you a passionate and ambitious Qatari student looking to shape your future with one of the country&rsquo;s leading digital and telecommunications companies? Vodafone Qatar is offering a
 
 Scholarship Program
 
 for high-performing Qatari nationals currently enrolled in university studies in fields aligned with our business, such as:
 
 
 <ul>
 <li>
 Business Administration, Business Management &amp; Business Development.
 </li>
 <li>
 Finance.
 </li>
 <li>
 Law.
 </li>
 <li>
 Computer Science / IT.
 </li>
 <li>
 Marketing, Communication &amp; Sales.
 </li>
 <li>
 Human Resources.
 </li>
 <li>
 Data &amp; Analytics.
 </li>
 <li>
 Supply Chain.
 
 
 </li>
 </ul>
 
 
 Program Benefits
 
 
 
 
 While our program does
 
 not cover tuition fees
 
 , it offers a wide range of valuable benefits to support your academic journey and career growth:
 
 
 <ul>
 <li>
 Financial Support: Receive a monthly salary throughout your university studies.
 </li>
 <li>
 Internship Placements: Participate in a 4-week internship each academic year.
 </li>
 <li>
 Employment Opportunities: Opportunity to secure a full-time role in your specialist area upon graduation.
 </li>
 <li>
 Graduate Program Access: Apply to Vodafone&rsquo;s Discover Graduate Program.
 </li>
 <li>
 Performance Grants: Earn an annual performance grant if you maintain a GPA between 3.0 and 3.5.
 
 
 </li>
 </ul>
 
 Eligibility Criteria
 
 
 
 <ul>
 <li>
 Qatari nationality
 </li>
 <li>
 Currently enrolled in an accredited university (in Qatar).
 </li>
 <li>
 Strong academic performance (minimum GPA of 2.5).
 </li>
 <li>
 Passion for innovation, leadership, and digital transformation.
 
 
 </li>
 </ul>
 If you're ready to invest in your future with us,
 
 apply now
 
 and take your first step toward becoming part of Vodafone Qatar&rsquo;s next generation of leaders.
 
 
 
 
 QUALIFICATIONS
 
 
 
 
 
 Scholarship Opportunity &ndash; Vodafone Qatar
 
 
 
 Are you a passionate and ambitious Qatari student looking to shape your future with one of the country&rsquo;s leading digital and telecommunications companies? Vodafone Qatar is offering a
 
 Scholarship Program
 
 for high-performing Qatari nationals currently enrolled in university studies in fields aligned with our business, such as:
 
 
 <ul>
 <li>
 Business Administration, Business Management &amp; Business Development.
 </li>
 <li>
 Finance.
 </li>
 <li>
 Law.
 </li>
 <li>
 Computer Science / IT.
 </li>
 <li>
 Marketing, Communication &amp; Sales.
 </li>
 <li>
 Human Resources.
 </li>
 <li>
 Data &amp; Analytics.
 </li>
 <li>
 Supply Chain.
 
 
 </li>
 </ul>
 
 
 Program Benefits
 
 
 
 
 While our program does
 
 not cover tuition fees
 
 , it offers a wide range of valuable benefits to support your academic journey and career growth:
 
 
 <ul>
 <li>
 Financial Support: Receive a monthly salary throughout your university studies.
 </li>
 <li>
 Internship Placements: Participate in a 4-week internship each academic year.
 </li>
 <li>
 Employment Opportunities: Opportunity to secure a full-time role in your specialist area upon graduation.
 </li>
 <li>
 Graduate Program Access: Apply to Vodafone&rsquo;s Discover Graduate Program.
 </li>
 <li>
 Performance Grants: Earn an annual performance grant if you maintain a GPA between 3.0 and 3.5.
 
 
 </li>
 </ul>
 
 Eligibility Criteria
 
 
 
 <ul>
 <li>
 Qatari nationality
 </li>
 <li>
 Currently enrolled in an accredited university (in Qatar).
 </li>
 <li>
 Strong academic performance (minimum GPA of 2.5).
 </li>
 <li>
 Passion for innovation, leadership, and digital transformation.
 
 
 </li>
 </ul>
 If you're ready to invest in your future with us,
 
 apply now
 
 and take your first step toward becoming part of Vodafone Qatar&rsquo;s next generation of leaders.
</div>