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it support specialist

Qatar Red Crescent Society (QRCS)

<div>
 
 🎯 Job Purpose
 
 
 Provide technical support to users of IT systems within Qatar Red Crescent Society, ensuring the continuity of devices, applications, and services. The role involves installation, configuration, troubleshooting, and problem diagnosis to enhance efficiency and improve the quality of services delivered.
 
 
 🛠️ Key Responsibilities
 
 <ul>
 <li>
 Deliver technical support to all users through the approved ticketing system, ensuring timely and effective responses.
 </li>
 <li>
 Install and configure applications and software on user devices in line with organizational policies.
 </li>
 <li>
 Maintain and update systems and applications regularly to ensure optimal performance.
 </li>
 <li>
 Train staff on the use of Microsoft 365 and related applications to maximize productivity.
 </li>
 <li>
 Manage user accounts and access permissions in coordination with relevant teams.
 </li>
 <li>
 Diagnose recurring technical issues and propose effective solutions.
 </li>
 <li>
 Coordinate with QRCS offices to provide remote support as needed.
 </li>
 <li>
 Prepare periodic reports on IT support performance and user satisfaction metrics.
 </li>
 </ul>
 
 📚 Qualifications &amp; Requirements
 
 
 Education
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology or a related field.
 </li>
 </ul>
 
 Experience
 
 <ul>
 <li>
 Minimum of
 
 5 years
 
 of hands-on experience in IT support or Helpdesk / Service Desk roles.
 </li>
 </ul>
 
 🛡️ Preferred Certifications
 
 <ul>
 <li>
 
 Microsoft 365 Certified: Fundamentals (MS-900)
 
 </li>
 <li>
 
 Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-102)
 
 </li>
 <li>
 
 Microsoft 365 Certified: Teams Administrator Associate
 
 </li>
 <li>
 
 ITIL 4 Foundation
 
 </li>
 <li>
 
 CompTIA IT Support Specialist (or CompTIA A+)
 
 </li>
 </ul>
 
 ⚙️ Technical Competencies
 
 <ul>
 <li>
 
 Microsoft 365 Administration:
 
 Proficiency in managing Exchange Online, Teams, SharePoint, OneDrive, and service integrations.
 </li>
 <li>
 
 Basic Networking:
 
 Solid understanding of TCP/IP, DHCP, DNS, with the ability to diagnose common networking issues.
 </li>
 <li>
 
 Operating Systems:
 
 Strong experience with Windows (Client &amp; Server) and identity management (Active Directory).
 </li>
 <li>
 
 Cybersecurity Awareness:
 
 Understanding of data protection, account security, and identifying common vulnerabilities.
 </li>
 <li>
 
 Devices &amp; Infrastructure:
 
 Knowledge of the specifications of computers, printers, and network components (Switches, Routers, Firewalls), with the ability to
 
 diagnose faults and identify problem sources
 
 , while coordinating with vendors for resolution.
 </li>
 <li>
 
 IT Support Systems:
 
 Hands-on experience with ticketing/helpdesk platforms to ensure proper tracking and KPI reporting.
 </li>
 <li>
 
 Office Applications:
 
 Advanced proficiency with Microsoft Office Suite and integration with enterprise applications.
 </li>
 </ul>
 
 🌐 Language Skills
 
 <ul>
 <li>
 Professional proficiency in
 
 both Arabic and English
 
 , spoken and written, to effectively communicate with internal teams, vendors, and technical references.
 </li>
 </ul>
 
 ✅ Core Competencies
 
 <ul>
 <li>
 Teamwork and effective communication.
 </li>
 <li>
 Customer focus and service orientation.
 </li>
 <li>
 Commitment to excellence and continuous improvement.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 </ul>
 
 🕐 Working Conditions
 
 <ul>
 <li>
 
 Location:
 
 Headquarters &ndash; Doha.
 </li>
 <li>
 
 Working Hours:
 
 7:30 AM &ndash; 2:30 PM.
 </li>
 <li>
 
 Environment:
 
 Office-based with occasional remote coordination.
 </li>
 </ul>
 
 🖥️ الوصف الوظيفي &ndash; أخصائي دعم فني
 
 
 🎯 الهدف العام للوظيفة
 
 
 تقديم الدعم الفني لمستخدمي الأنظمة التقنية داخل الهلال الأحمر القطري، وضمان استمرارية عمل الأجهزة والتطبيقات والخدمات. تشمل المهام التركيب، الإعداد، تشخيص الأعطال وحل المشكلات بما يسهم في رفع الكفاءة وتحسين جودة الخدمات المقدمة.
 
 
 🛠️ المهام والمسؤوليات الرئيسية
 
 <ul>
 <li>
 تقديم الدعم الفني لجميع المستخدمين عبر أنظمة إدارة التذاكر المعتمدة، وضمان الاستجابة الفعّالة وفي الوقت المناسب.
 </li>
 <li>
 تثبيت وضبط التطبيقات والبرامج على أجهزة المستخدمين وفق السياسات المؤسسية.
 </li>
 <li>
 متابعة وتحديث الأنظمة والتطبيقات بشكل دوري لضمان أدائها المثالي.
 </li>
 <li>
 تدريب الموظفين على استخدام Microsoft 365 والتطبيقات المرتبطة به لرفع مستوى الإنتاجية.
 </li>
 <li>
 إدارة حسابات المستخدمين وصلاحيات الوصول بالتنسيق مع الفرق المعنية.
 </li>
 <li>
 تشخيص المشكلات الفنية المتكررة واقتراح حلول فعّالة لمعالجتها.
 </li>
 <li>
 التنسيق مع مكاتب الهلال المختلفة لتقديم الدعم الفني عن بُعد عند الحاجة.
 </li>
 <li>
 إعداد تقارير دورية حول أداء الدعم الفني ومستويات رضا المستخدمين.
 </li>
 </ul>
 
 📚 المؤهلات والمتطلبات
 
 
 المؤهل العلمي
 
 <ul>
 <li>
 شهادة جامعية في تكنولوجيا المعلومات أو تخصص ذو صلة.
 </li>
 </ul>
 
 الخبرة العملية
 
 <ul>
 <li>
 خبرة عملية لا تقل عن
 
 5 سنوات
 
 في مجال الدعم الفني أو مراكز خدمة المستخدمين (Helpdesk / Service Desk).
 </li>
 </ul>
 
 🛡️ الشهادات المهنية المفضلة
 
 <ul>
 <li>
 
 Microsoft 365 Certified: Fundamentals (MS-900)
 
 </li>
 <li>
 
 Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-102)
 
 </li>
 <li>
 
 Microsoft 365 Certified: Teams Administrator Associate
 
 </li>
 <li>
 
 ITIL 4 Foundation
 
 </li>
 <li>
 
 CompTIA IT Support Specialist (أو CompTIA A+)
 
 </li>
 </ul>
 
 ⚙️ الكفاءات الفنية
 
 <ul>
 <li>
 
 إدارة Microsoft 365:
 
 إتقان إدارة البريد الإلكتروني، Teams، SharePoint، OneDrive، والتكامل بين الخدمات.
 </li>
 <li>
 
 إدارة الشبكات الأساسية:
 
 فهم بروتوكولات الاتصال (TCP/IP, DHCP, DNS) مع القدرة على تشخيص الأعطال الشائعة.
 </li>
 <li>
 
 أنظمة التشغيل:
 
 خبرة في أنظمة Windows (Client &amp; Server) وحلول الهوية مثل Active Directory.
 </li>
 <li>
 
 الأمن السيبراني:
 
 فهم أساسيات حماية البيانات وحسابات المستخدمين، والقدرة على تحديد الثغرات الشائعة.
 </li>
 <li>
 
 الأجهزة والبنية التحتية:
 
 إلمام بالمواصفات الفنية لأجهزة الحاسب والطابعات ومكونات الشبكة (Switches, Routers, Firewalls) مع القدرة على
 
 تشخيص الأعطال وتحديد مصدر المشكلة
 
 والتنسيق مع الموردين لمعالجتها.
 </li>
 <li>
 
 أنظمة الدعم الفني:
 
 خبرة عملية في استخدام أنظمة إدارة التذاكر ومتابعة مؤشرات الأداء.
 </li>
 <li>
 
 البرامج المكتبية:
 
 إجادة متقدمة لحزمة Microsoft Office والتكامل مع تطبيقات المؤسسة.
 </li>
 </ul>
 
 🌐 المهارات اللغوية
 
 <ul>
 <li>
 إجادة
 
 اللغتين العربية والإنجليزية
 
 تحدثًا وكتابة على مستوى مهني، يتيح التعامل مع فرق العمل الداخلية والموردين والمراجع التقنية بكفاءة عالية.
 </li>
 </ul>
 
 ✅ الكفاءات السلوكية
 
 <ul>
 <li>
 العمل الجماعي والتواصل الفعّال.
 </li>
 <li>
 التركيز على العملاء ورفع مستوى رضاهم.
 </li>
 <li>
 الالتزام بالتميز والتطوير المستمر.
 </li>
 <li>
 القدرة على تحليل المشكلات وحلها بطرق مبتكرة.
 </li>
 </ul>
 
 🕐 ظروف العمل
 
 <ul>
 <li>
 
 الموقع:
 
 المقر الرئيسي &ndash; الدوحة.
 </li>
 <li>
 
 ساعات العمل:
 
 من 7:30 صباحًا حتى 2:30 ظهرًا.
 </li>
 <li>
 
 ظروف العمل:
 
 بيئة مكتبية مع تنسيق ودعم عن بُعد عند الحاجة.
 </li>
 </ul>
 
 
</div>

Information Technology Support Specialist

JAMA MARBLE

Key Responsibilities:<ul><li>Provide technical support for hardware, software, network, and system issues.</li><li>Support SAP end-users, troubleshoot SAP-related problems, and coordinate with external SAP support teams when needed.</li><li>Manage user accounts, access rights, and roles within SAP.</li><li>Assist in data backups, updates, and system monitoring.</li><li>Install, configure, and maintain IT equipment and software.</li><li>Ensure IT systems comply with company security and operational standards.</li><li>Document IT procedures and provide user training as required.</li></ul>Qualifications &amp; Requirements:<ul><li>Diploma or Bachelor&rsquo;s Degree in Information Technology, Computer Science, or related field.</li><li>Minimum 2&ndash;3 years of experience as an IT Technician.</li><li>Hands-on experience with SAP (user management, troubleshooting, or module exposure).</li><li>Strong knowledge of Windows OS, networking, and IT hardware.</li><li>Excellent problem-solving and communication skills.</li><li>Ability to work independently and under pressure.</li></ul>Preferred Skills:<ul><li>Knowledge of SAP ERP modules (MM, SD, HR, or FICO)</li><li>Basic understanding of SQL or database management</li><li>Experience in IT support within a corporate environment</li></ul>Requirement:<ul><li>Qatar Driving License</li><li>NOC transfer sponsorship</li></ul>Job Type: Full-timePay: QAR4,000.00 - QAR6,000.00 per month

IT Technician (with SAP Knowledge)

EMKAN ENGINEERING

Key Responsibilities:End to end network set up &amp; MangementStructured cabling across multiple locationCCTV Installation &amp; Maintenance across multiple locationsDesktop supportWindows server &amp; active directory administrationMulti-location IT Support &amp; coordinationRequirements5+Years of experience in IT admin/support rolesHands on with LAN/WAN, DNS, DHCP, ADExperience in server management &amp; CCTV systemStrong troubleshooting, problem solving &amp; communication skillsJob Type: Full-time

IT Administrator

Edison International Academy

Desired Skills &amp; Experience;<ul><li>Bachelor's degree in IT-related course</li><li>Min 3 years experience</li><li>Must be in Qatar (Local Hire)</li><li>Excellent oral and written communication skills</li><li>Target driven and able to work under pressure</li><li>The age Limit is 40 yrs. old</li></ul>Tasks;<ul><li>Installing and configuring computer hardware, software, applications, systems, networks, printers, and scanners</li><li>Monitoring and maintaining computer systems and networks</li><li>Responding in a timely manner to service issues and requests of the staff</li><li>Providing technical support across the school</li><li>Setting up new users' accounts and profiles and dealing with password issues</li><li>Providing support, including procedural documentation and relevant reports</li><li>Prioritizing and managing many open cases at one time</li></ul>Job Types: Full-time, PermanentPay: QAR3,500.00 - QAR5,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>IT: 2 years (Preferred)</li></ul>

IT Officer

PROZ TECHNOLOGIES

We&rsquo;re Hiring! | Service Desk Analyst &ndash; QatarGreetings from Proztec Qatar! We are excited to announce an amazing career opportunity with one of our prestigious clients in Qatar for the position of Service Desk Analyst.If you have a passion for IT support, problem-solving, and delivering exceptional customer experiences &mdash; we&rsquo;d love to connect with you!Position: Service Desk AnalystLocation: QatarExperience: 3&ndash;4 years in IT Service Desk / Technical SupportKey Responsibilities:Provide first-line technical support via phone, email, and remote tools. Log, monitor, and resolve incidents and service requests using ITSM tools. Troubleshoot system, application, and network-related issues. Support Microsoft technologies &mdash; Active Directory, Exchange, Azure, and O365. Maintain accurate documentation and knowledge base articles. Ensure timely resolution and high customer satisfaction.Qualifications &amp; Skills:Bachelor&rsquo;s degree in Computer Science, Information Systems, or related field. 3&ndash;4 years of experience in remote IT support or service desk environments. Strong technical skills in Windows OS, Office 365, and Active Directory. ITIL v4 Foundation certification (mandatory). Preferred: Microsoft 365, Azure Fundamentals, CCNA/CCNP certifications.If this opportunity matches your profile and career goals, we&rsquo;d love to hear from you!Please send your updated CV to Recruitment@proztec.com Or comment below / DM me your details at +974 7095 5929 :<ul><li>Name</li><li>Nationality</li><li>Total Experience</li><li>Relevant Experience</li><li>Current Location</li><li>Visa Status</li><li>Current Salary</li><li>Expected Salary</li><li>Notice Period</li></ul>About Proztec:Proz Technologies (Proztec) is a leading ICT solutions provider headquartered in Doha, Qatar, with a talented team of over 300 professionals delivering cutting-edge technology services.Job Type: Full-timePay: QAR4,000.00 - QAR5,000.00 per month

Service Desk Analyst

Cartafella Analytics

We are looking for Service Desk Analyst for Qatar location.If you are available, please send your cv immediately.Key Responsibilities<ul><li>Deliver L0/L1 support via email, phone, or ITSM portal for all IT services.</li></ul><ul><li>Perform initial analysis, diagnostics, and resolution for incidents and known issues.</li></ul><ul><li>Identify and tag VIP users and ensure immediate response to their incidents or service requests.</li></ul><ul><li>Escalate unresolved issues to Level-2 resolver groups, ensuring full documentation of first-level checks.</li></ul><ul><li>Maintain and update the Knowledge Base (SKMS), FAQs, and Service Catalog regularly.</li></ul><ul><li>Track incident lifecycle from logging to closure and ensure SLA compliance.</li></ul><ul><li>Conduct root-cause identification for recurring issues in coordination with Level-2 teams.</li></ul><ul><li>Support Incident, Service Request, Change, and Access Management processes through the ITSM tool.</li></ul><ul><li>Conduct user satisfaction surveys and initiate corrective actions for low ratings.</li></ul><ul><li>Prepare and submit daily, weekly, and monthly incident and KPI reports.</li></ul><ul><li>Communicate in clear and professional English with all authorized users.</li></ul>Required Technical Knowledge<ul><li>Microsoft 365 Administration (Exchange, Teams, OneDrive, SharePoint).</li></ul><ul><li>Active Directory and user access management.</li></ul><ul><li>Endpoint security and antivirus administration.</li></ul><ul><li>VPN connectivity and remote troubleshooting.</li></ul><ul><li>Basic hardware and software troubleshooting.</li></ul><ul><li>Familiarity with ITSM tools (ServiceNow, ManageEngine, or equivalent).</li></ul>Qualifications and Experience<ul><li>Diploma or Bachelor&rsquo;s Degree in Computer Science, IT, or Engineering.</li></ul><ul><li>Minimum 5 -6 years of experience in IT Service Desk or Technical Support.</li></ul><ul><li>ITIL v4 Foundation certification required.</li></ul><ul><li>SDI Certified Service Desk Analyst (SDA) preferred.</li></ul><ul><li>Excellent verbal and written communication skills in English.</li></ul><ul><li>Strong customer service orientation and teamwork capability.</li></ul>Job Type: Full-timePay: QAR3,000.00 - QAR8,000.00 per monthExperience:<ul><li>ITSM tools: 1 year (Preferred)</li><li>Microsoft 365 Administration: 2 years (Preferred)</li><li>Endpoint security and antivirus adm: 2 years (Preferred)</li><li>VPN connectivity and remote troubleshooting: 2 years (Preferred)</li></ul>License/Certification:<ul><li>ITIL (Preferred)</li></ul>

Service Desk Analyst (ITSM&ITIL) for Qatar

Swan Global WLL

Key Responsibilities<ul><li>Provide first-level and second-level support for</li><li>software applications.Diagnose and resolve technical issues related to software performance, configuration, and integration.</li><li>Liaise with end-users to identify issues and provide timely solutions.</li><li>Document incidents, problems, and resolutions in line with company standards.</li><li>Collaborate with internal teams to escalate complex issues when required.</li><li>Assist in software upgrades, patch management, and system testing.</li><li>Deliver user training and support for software-related queries</li><li>Ensure compliance with IT policies and procedures.</li></ul>Qualifications &amp; Requirements<ul><li>Education: Graduate degree (IT, Computer Science,or related field).</li><li>Experience: 2-3 years of experience in software support or a related technical role.</li><li>Languages: Fluency in Arabic and French is mandatory</li></ul>Job Type: Full-timePay: QAR4,000.00 - QAR4,250.00 per month

Software Support Engineer

Explore 1705+ It support specialist in Doha this October. Find roles across top companies and apply now to boost your career.