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it support specialist

Al Nasr Driving Academy

Job SummaryWe are seeking a reliable and proactive IT Support &amp; Systems Administrator to manage and maintain the technical infrastructure of our driving school.The role ensures smooth daily operations, system security, data protection, and uninterrupted access to student registration and communication systems.Key Responsibilities<ul><li>Maintain and troubleshoot computers, printers, and office equipment</li><li>Manage internet connectivity and internal network (Wi-Fi/LAN)</li><li>Support student registration and booking systems</li><li>Monitor and maintain CCTV systems</li><li>Support driving simulators (if applicable)</li><li>Perform daily/weekly data backups</li><li>Ensure cybersecurity and data protection</li><li>Coordinate with external vendors when necessary</li><li>Create and manage official company email accounts for new employees</li><li>Configure email accounts on computers and mobile devices</li><li>Troubleshoot email issues (login problems, password resets, syncing errors, spam filtering, etc.)</li><li>Manage user access permissions and deactivate accounts for leaving employees</li><li>Maintain email security (MFA, password policies, phishing protection)</li><li>Administer Microsoft 365 / Google Workspace (if applicable)</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field</li><li>1&ndash;3 years of relevant experience</li><li>Strong knowledge of:</li><li>Networking (LAN/WAN)</li><li>Windows systems (Server is a plus)</li><li>CCTV systems</li><li>Backup &amp; security solutions</li><li>Strong troubleshooting skills</li><li>Good communication skills</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Doha: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>

IT Support Specialist – Driving School

Trace Systems Inc.

<div>
 
 Job Overview
 
 
 
 
 Job Title:
 
 Helpdesk Specialist I
 
 
 
 Location:
 
 Doha, Qatar
 
 
 
 This position is pending contract award.
 
 
 
 
 Job Responsibilities
 
 
 
 Trace Systems is actively recruiting for a Helpdesk Specialist I to support the AFCENT Combined Air Operations Center (CAOC) contract in Doha,Qatar.
 
 
 
 The Job Responsibilities Include, But Are Not Limited To
 
 
 
 <ul>
 <li>
 Provide Tier 1 technical support (performing initial trouble ticket/call prioritization, diagnosis, analysis and troubleshooting and resolution of basic client hardware and software issues);
 </li>
 <li>
 Provide Tier 1 hands-on support to users on the AOC/CAOC floor;
 </li>
 <li>
 Provide solutions over the phone or remotely when feasible, and coordinate with and escalate tickets to back shops/other functional areas for support and resolution when required;
 </li>
 <li>
 Follow-up with end-users on status, and verify problem resolution prior to trouble ticket closure;
 </li>
 <li>
 Create and manage organizational and user accounts and assign, modify, and delete passwords and user privileges IAW AFCENT guidance;
 </li>
 <li>
 Manage SIPR PKI program;
 </li>
 <li>
 Coordinate on Firewall Exemption Requests (FERs)/Bluecoat Exemption Requests (BERs);
 </li>
 <li>
 Maintain the CFP status display systems to remotely monitor and track status of all systems, networks and connections, including internal and external links and circuits;
 </li>
 <li>
 Serve as focal point for ASIs and time change order/item (e.g., NOTAMs, TCTOs,
 </li>
 <li>
 TCNO, MTO, CCO and CTO) management, processing, tracking and status reportingacross all network enclaves;
 </li>
 <li>
 Maintain status tracking applications/tools; create, update, and coordinate status reports and presentation slides (i.e., COMSTATs, SITREP, etc.); and brief AFCENT leadership to provide situational awareness on outages/failures;
 </li>
 <li>
 Add, move and change client hardware and software to meet end user data, voice, mobile, and video needs;
 </li>
 <li>
 Provide system support to clients operating on the network/domain;
 </li>
 <li>
 Configure client level software, modify software configuration, and perform basicconfiguration management functions;
 </li>
 <li>
 Ensure notification of unit Equipment Custodian of any hardware relocation and equipment problems;Install equipment IAW AFCENT and SPIN-C directives;
 </li>
 <li>
 Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions;
 </li>
 <li>
 Periodically review the organization's needs for computer resources and validate computer equipment requirements;
 </li>
 <li>
 Promote user awareness concerning unauthorized or illegal use of computer hardware and software;
 </li>
 <li>
 Implement client workstation software patches, security fixes, and service releases according to local instructions;
 </li>
 <li>
 Other duties as required
 
 
 </li>
 </ul>
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 Active, in-scope US Government issued Secret clearance with eligibility.
 </li>
 <li>
 Due to the nature of the work and contract requirements, US Citizenship is required.
 </li>
 <li>
 Regulation Requirement: Due to Qatar's immigration and labor regulations, Qatar work visas cannot be issued to individuals aged 60 or over, and are not subject to a waiver. Additionally, foreign nationals aged 60 or older are unable to renew their Qatari visa or change sponsors. Therefore, per Qatar work visa regulations, candidates must be 59 years of age or younger to be eligible for a Qatari work visa as required for this position.
 </li>
 <li>
 DoDM 8140 Information Assurance Technical (IAT) Level 2 or higher
 
 
 </li>
 </ul>
 
 General Experience
 
 
 
 <ul>
 <li>
 Responding to help desk tickets and resolving technical issues for hardware, software, and network systems
 </li>
 <li>
 Providing support for operating systems(Windows, macOS, Linux) and common software applications
 </li>
 <li>
 Diagnosing and resolving connectivity problems, including LAN/WAN and VPN issues
 </li>
 <li>
 Assisting end-users with systme logins, password resets and account management.
 
 
 </li>
 </ul>
 
 Education
 
 
 
 <ul>
 <li>
 Associates degree in Computer Science or related field; or 2+ years' IT Help Desk Support experience, and 2+ years' of experience in Computer/IT hardware support (experience may be concurrent)
 
 
 </li>
 </ul>
 
 Trace Systems
 
 
 
 Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.
 
 
 
 To Apply:
 
 We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text &lsquo;tracejobs&rsquo; to 97211 or apply directly through our website at: www.tracesystems.com. #jointracesystems
 
 
 Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.
</div>

Helpdesk Specialist I

Forvis Mazars in Qatar

<div><h2 class="jobSectionHeader">Job Summary</h2>

The Application Analyst is responsible for the administration, maintenance, enhancement, and support of enterprise applications. The role ensures optimal system performance, reliability, and security while aligning technology solutions with business objectives. The incumbent will serve as a technical lead and escalation point, working closely with end users, vendors, IT teams, and the Project Management Office (PMO) to deliver effective and sustainable application solutions.
<h2 class="jobSectionHeader">
Key Responsibilities</h2>
<h3 class="jobSectionHeader">Application Management &amp; Support</h3>
<ul>
<li>Identify organizational needs for new applications and technology solutions.</li>
<li>
Prepare detailed technical specifications and system documentation.</li>
<li>
Implement, configure, test, and integrate new applications and system enhancements.</li>
<li>
Perform routine application backups, upgrades, and system releases.</li>
<li>
Install and maintain new applications, upgrades, and patches.</li>
<li>
Monitor system performance and respond promptly to support requests.</li>
<li>
Investigate, diagnose, and resolve application and system faults.</li>
<li>
Analyze error trends and implement corrective actions to minimize downtime.</li>
<li>
Communicate application issues and system updates to users in a timely manner.</li>
<li>
Liaise with application vendors and service providers to meet organizational requirements.</li>
<li>
Schedule and execute regular system testing to enhance performance and reliability.</li>
<li>
Identify, develop, and implement functional improvements.</li>
</ul>
<h3 class="jobSectionHeader">Reporting &amp; Documentation</h3>
<ul>
<li>Maintain comprehensive documentation of applications, databases, and related processes.</li>
<li>
Design, create, and execute complex standard and ad-hoc reports based on business requirements.</li>
<li>
Develop or modify procedures to resolve complex technical and business challenges.</li>
</ul>
<h3 class="jobSectionHeader">Leadership &amp; Technical Guidance</h3>
<ul>
<li>Serve as the escalation point for complex technical support issues.</li>
<li>
Provide technical leadership, mentoring, and oversight to IT staff when assigned.</li>
<li>
Deliver user training and technical guidance to end users and IT personnel.</li>
<li>
Anticipate knowledge gaps and proactively address training needs.</li>
</ul>
<h3 class="jobSectionHeader">Security &amp; Compliance</h3>
<ul>
<li>Monitor and implement IT security measures to protect organizational data, software, and hardware.</li>
<li>
Ensure data integrity, safety, and availability within the organization&rsquo;s information systems.</li>
</ul>
<h3 class="jobSectionHeader">Collaboration &amp; Project Support</h3>
<ul><li>
Coordinate with the Project Management Office (PMO), senior IT staff, management, and vendors to:
<ul>
<li>Conduct business and user needs assessments.</li>
<li>
Gather and document requirements.</li>
<li>
Develop and implement solutions that enhance user experience, enterprise efficiency, and operational effectiveness.</li>
</ul>
</li></ul><h2 class="jobSectionHeader">Qualifications</h2>
<ul>
<li>Bachelor&rsquo;s degree in Information Technology or a related field.</li>
<li>
Technical competencies will be reviewed and validated by the Information Systems Department (ISD).</li>
</ul>
<h2 class="jobSectionHeader">Experience &amp; Competencies</h2>
<ul>
<li>Minimum of 12 years of relevant professional experience.</li>
<li>
Proven experience in administration, monitoring, and maintenance of software infrastructures and enterprise applications.</li>
<li>
Strong background in ensuring system integrity, security, and high availability.</li>
<li>
Experience serving as a primary technical point of contact for resolving application and system issues.</li>
<li>
Excellent written, verbal, and interpersonal communication skills.</li>
<li>
Strong organizational skills with the ability to manage multiple priorities.</li>
<li>
Ability to adapt to flexible work schedules.</li>
<li>
Demonstrated ability to maintain strict confidentiality.</li></ul></div>

Application Analyst

Exit55

Key Responsibilities:<ul><li>Install, configure, and maintain POS systems across all locations</li><li>Provide technical support for hardware, software, and network-related issues</li><li>Troubleshoot POS system errors and coordinate with vendors when required</li><li>Ensure system security, data backup, and smooth integration with ERP/accounting systems</li><li>Monitor network performance and maintain IT infrastructure</li><li>Support new store openings with IT setup and system implementation</li><li>Train staff on POS usage and basic troubleshooting</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field</li><li>Minimum 5 years of experience in IT support</li><li>Mandatory: Hands-on experience with POS systems</li><li>Experience in QSR or F&amp;B industry is required</li><li>Strong knowledge of networking, hardware, and system troubleshooting</li><li>Ability to work under pressure and handle multiple outlets</li><li>Good communication and problem-solving skills</li></ul>Job Type: Full-time

IT Specialist

<div>
 
 Job Overview
 
 
 
 
 Job Title:
 
 Information Systems Engineering (ISE) - Automation Applications Support Specialist
 
 
 
 Location
 
 : Doha, Qatar
 
 
 
 Job Responsibilities
 
 
 
 This position will support the Government in seeking out means to improve capabilities throughout the SharePoint Enterprise and advise the Government as to what resources could be applied to ensure success once a capability has been identified. Further responsibilities include:
 
 
 <ul>
 <li>
 Web development and migration of current sites and content to SharePoint DISA Enterprise Portal Services (DEPS).
 </li>
 <li>
 Provide Knowledge Management (KM) support to the organization to include designing, developing, integrating, and maintaining all SharePoint sites and shared drives.
 </li>
 <li>
 Development and customization of Microsoft SharePoint portal using ASP.NET, VB.NET, C#, and available SharePoint web parts (e.g. Quest Quick Apps for SharePoint). Security/authentication for database servers, user data, and metadata storage.
 </li>
 <li>
 Ensuring back-ups and information security/availability best practices are maintained.
 </li>
 <li>
 Support the Government with maintaining DoD Directive 8570.01-M compliance.
 </li>
 <li>
 Work with SharePoint and shared folders to identify, recommend and implement ways to better present and manage documents, files and folders.
 </li>
 <li>
 Ensure that SharePoint Sites and other knowledge bases are 508 compliant while making necessary changes to bring current sites into compliance.
 </li>
 <li>
 Conduct analysis of user input to make changes to their SharePoint and other sites as needed.
 </li>
 <li>
 Assist Information Technology staff in the design, development and maintenance of all knowledge managements systems, software and databases.
 </li>
 <li>
 Capture statistical data related to human resources management or programs and provide to the Government for their evaluation.
 </li>
 <li>
 Support SharePoint end users to assist with creating custom lists, document libraries and general knowledge assistance and training.
 </li>
 <li>
 Support the Government in working to provide replication between geographic locations.
 </li>
 <li>
 Provide customization of SharePoint layouts of various sites.
 </li>
 <li>
 Support the Government in seeking out means to improve capabilities throughout the SharePoint Enterprise and advise the Government as to what resources could be applied to ensure success once a capability has been identified.
 </li>
 <li>
 Manage access to website data and assign permissions to required personnel.
 
 
 </li>
 </ul>
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 Due to Qatar's immigration and labor regulations, Qatar work visas cannot be issued to individuals aged 60 or over, and are not subject to a waiver. Additionally, foreign nationals aged 60 or older are unable to renew their Qatari visa or change sponsors. Therefore, per Qatar work visa regulations, candidates must be 59 years of age or younger to be eligible for a Qatari work visa as required for this position.
 </li>
 <li>
 An active, in-scope US Government issued Secret clearance.
 </li>
 <li>
 Due to the nature of the work and contract requirements, US Citizenship is required.
 </li>
 <li>
 A minimum of five (5) years relevant experience is required.
 </li>
 <li>
 Must have information systems engineering experience and certifications in information technologies performing information systems engineering to translate the functional requirements and performance objectives into design criteria and specifications for the individual elements and subsystems that will make up that system.
 </li>
 <li>
 Must have experience, and certification and substantial familiarity with:
 </li>
 <li>
 Desktop/Laptop/Workstation/Servers, to include providing hardware and administration support for both Microsoft and Unix based systems: e.g., support routers, switches, hubs, Intrusion Detection System (IDS) and other security equipment.
 </li>
 <li>
 Software applications, to include network services, such as web development, knowledge management, email, Dynamic Host Configuration Protocol (DHCP), Domain Name Server (DNS), Active Directory, and proxy servers;, and software applications such as Tivoli, ORACLE, REMEDY, HP Open view, NETID, Radius, Real Secure, Microsoft SharePoint Portals and firewalls.
 
 
 </li>
 </ul>
 
 Certification Requirements
 
 
 
 <ul>
 <li>
 IAT Level II: (CCNA Security, GICSP, GSEC, Security+ CE, SSCP).
 
 
 </li>
 </ul>
 
 Education
 
 
 
 <ul>
 <li>
 A minimum High school diploma or GED is required.
 
 
 </li>
 </ul>
 
 Trace Systems
 
 
 
 Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.
 
 
 
 To Apply:
 
 We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text &lsquo;tracejobs&rsquo; to 97211 or apply directly through our website at: www.tracesystems.com. #jointracesystems
 
 
 Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.
</div>

Information Systems Engineering (ISE) - Automation Applications Support Specialist

ECCO Gulf Majorel Qatar

<div>Responsibilities
<ul><li>L1 and L2 Support &ndash; Ensuring timely troubleshooting and problem resolution within SLA
</li><li>Creating and maintaining Requirement Document, Integration document, Impact Analysis, RCA, and Solution Document
</li><li>Creating and maintaining user manual and admin manuals
</li></ul>&bull; Onboarding of New Users (Supporting Application Training) &bull;
Working with Cross-Functional Teams
<ul><li>Manage stakeholders&rsquo; communication, support change management, manage business demand deliveries
</li><li>Document and communicate assigned work and progress to immediate project team, and management
</li><li>Support the organization&rsquo;s project management policy, practice and methodology
</li><li>Acts as the subject matter expert (SME) for enterprise application support, ensuring architectural integrity, performance optimization, and operational excellence
</li><li>Defines and enforces standards, methodologies, and best practices for application support, change management, and automation across teams
</li><li>Leads process improvement, innovation and automation initiatives
</li><li>Provides project management leadership for multiple (often competing or coinciding) projects as evidenced by project planning, problem resolution, change control and quality assurance activities.
</li><li>Leads project task force meetings or work groups for multiple projects. Ensures distribution and documentation of minutes, vendor project correspondence and status reports as required.</li></ul>
Qualification, Experience &amp; Skills
<ul><li>Bachelor in IT or Relevant
</li><li>Relevance will be reviewed and confirmed by ISD in line with technical competencies of applicant.</li></ul>
Experience:<ul><li>Overall 12 years&rsquo; experience in similar skill set.
</li><li>Excellent verbal and written communication skills in English.
</li><li>Proficient verbal and written communication skills in Arabic (Preferred).
</li><li>Excellent customer interaction attitude and behavior
</li><li>Experience collaborating with including Infrastructure, Security, Telecom, and Network Operations, to ensure end-to-end system stability and compliance.
</li><li>Strong experience with Web technologies and the infrastructure needed to support web applications (e.g. reverse proxies, application Load balancers, CDNs, networks, Layer 7 firewalls, TLS certs, web servers, etc.).</li></ul>
Skills Required.<ul><li>In one or more in areas, like Enterprise systems (MS Dynamics 365 SAAS (CRM), IBM Maximo Application Suite, Oracle EBS 12.2.X/Fusion, ARM), Microsoft technologies(Azure, .NET Framework, SQL Server, SharePoint), Oracle Techstack (Primavera P6, Unifier, Oracle Cloud Infrastructure (OCI), Oracle Database), OpenText techstack (Content Management, BPM, Application Monitoring Tools)</li></ul></div>

Senior Application Support Specialist Expert

PROZ TECHNOLOGIES

Job Title: Sr. Specialist &ndash; Enterprise Business Applications (Treasury Systems)Location: Doha, Qatar Company: Proztec Job Type: Full-timeJob SummaryWe are looking for a Sr. Specialist &ndash; Enterprise Business Applications to support Treasury &amp; Investments applications. The role involves business analysis, vendor coordination, change management, testing (SIT/UAT), and ongoing application support.Key Responsibilities<ul><li>Act as consultant for Treasury-related applications and projects.</li><li>Analyze business and technical requirements.</li><li>Prepare and review BRD/BCD documentation.</li><li>Evaluate vendor proposals to ensure requirements coverage.</li><li>Conduct SIT and coordinate UAT with business users.</li><li>Ensure resolution of UAT issues and obtain sign-offs.</li><li>Manage project documentation throughout project lifecycle.</li><li>Coordinate system readiness for UAT and production deployment.</li><li>Provide BAU support for Treasury products including Refinitiv, Bloomberg, and Finastra systems.</li><li>Liaise with business stakeholders, vendors, and internal IT teams.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, Finance, or related field.</li><li>Strong experience with Treasury or Investment banking applications.</li><li>Experience in business analysis and requirements gathering.</li><li>Strong knowledge of SIT, UAT, and application lifecycle management.</li><li>Excellent stakeholder management and vendor coordination skills.</li></ul>Job Type: Full-timePay: QAR12,000.00 - QAR18,000.00 per month

Sr. Specialist – Enterprise Business Applications (Treasury Systems)

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